# Hosted Customers **URL:** https://meta.discourse.org/c/documentation/hosted-customers/164.md [Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md) --- ## [Hosted Customers Index](https://meta.discourse.org/t/hosted-customers-index/308034)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 15, 2024, 6:04am UTC](https://meta.discourse.org/t/hosted-customers-index/308034 "2024-05-15T06:04:41Z")
Documentation and guides for people who run hosted or self-serve Discourse sites. Migrations Migrations services: Do you offer migrations services? Migrate site: Migrate your Discourse site to hosted Discourse Platform… --- ## [Configure your hosted Discourse site to run at the root or apex domain (e.g. example.com)](https://meta.discourse.org/t/configure-your-hosted-discourse-site-to-run-at-the-root-or-apex-domain-e-g-example-com/60951)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 2\ **Last updated:** [March 18, 2025, 6:16pm UTC](https://meta.discourse.org/t/configure-your-hosted-discourse-site-to-run-at-the-root-or-apex-domain-e-g-example-com/60951 "2025-03-18T18:16:01Z")
:bookmark: This guide explains how to configure a hosted Discourse site to run at the root or apex domain (for example, example.com instead of forum.example.com). The general process for changing your site’s domain name… --- ## [Configure your domain name for hosted Discourse](https://meta.discourse.org/t/configure-your-domain-name-for-hosted-discourse/21827)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [November 4, 2014, 10:08pm UTC](https://meta.discourse.org/t/configure-your-domain-name-for-hosted-discourse/21827 "2014-11-04T22:08:46Z")
:bookmark: This guide explains how to change the domain name of your Discourse-hosted site, whether you want to switch to a different discourse.group address or configure a custom domain you own. … --- ## [How to back up and restore your hosted Discourse site](https://meta.discourse.org/t/how-to-back-up-and-restore-your-hosted-discourse-site/404408)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [September 7, 2026, 12:33pm UTC](https://meta.discourse.org/t/how-to-back-up-and-restore-your-hosted-discourse-site/404408 "2026-09-07T12:33:46Z")
:bookmark: This guide explains the difference between the automated backups Discourse manages for its hosting infrastructure and the site-level backups you create and download for your Discourse-hosted site. It covers h… --- ## [What is a staff user on hosted Discourse?](https://meta.discourse.org/t/what-is-a-staff-user-on-hosted-discourse/112219)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [March 21, 2019, 7:02am UTC](https://meta.discourse.org/t/what-is-a-staff-user-on-hosted-discourse/112219 "2019-03-21T07:02:36Z")
When choosing a Discourse hosting plan, you might notice that each plan has a different Staff limit: Starter: 2 Pro: 5 (also the legacy Basic plan) Business: 15 Enterprise: unlimited This topic will help outline what … --- ## [What is CDCK/MoM?](https://meta.discourse.org/t/what-is-cdck-mom/407844)
**Author:** [@Falco](https://meta.discourse.org/u/Falco)\ **Replies:** 0\ **Last updated:** [July 16, 2026, 10:41pm UTC](https://meta.discourse.org/t/what-is-cdck-mom/407844 "2026-07-16T22:41:14Z")
If your Discourse site is hosted by us, you may have noticed an LLM called either CDCK Hosted Model or CDCK/MoM in your AI settings, powering features like summarization, AI search, and more. This topic explains what it … --- ## [How do I cancel my hosting plan?](https://meta.discourse.org/t/how-do-i-cancel-my-hosting-plan/306413)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 11:36pm UTC](https://meta.discourse.org/t/how-do-i-cancel-my-hosting-plan/306413 "2024-05-01T23:36:57Z")
:bookmark: This guide explains how to cancel your Discourse hosted service, download your data, and understand your options for maintaining limited access to your site. :person\_raising\_hand: Required user level: Admini… --- ## [Hidden Settings on Discourse Hosted Sites](https://meta.discourse.org/t/hidden-settings-on-discourse-hosted-sites/310574)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 3\ **Last updated:** [March 12, 2026, 11:15pm UTC](https://meta.discourse.org/t/hidden-settings-on-discourse-hosted-sites/310574 "2026-03-12T23:15:59Z")
:bookmark: This is a guide for describing all available hidden site settings on Discourse hosted sites, how to request them, and why you might want to adjust them. :person\_raising\_hand: Required user level: Administrat… --- ## [Handling split-horizon / split-view DNS while on our hosting](https://meta.discourse.org/t/handling-split-horizon-split-view-dns-while-on-our-hosting/121902)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [July 2, 2019, 3:57pm UTC](https://meta.discourse.org/t/handling-split-horizon-split-view-dns-while-on-our-hosting/121902 "2019-07-02T15:57:01Z")
Sometimes even after correctly configuring DNS for your new Discourse site hosted with us: You still cannot access the site and only reach an error page: If this persists for a while (nameservers will cache negat… --- ## [Do you offer yearly billing options?](https://meta.discourse.org/t/do-you-offer-yearly-billing-options/306415)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 11:39pm UTC](https://meta.discourse.org/t/do-you-offer-yearly-billing-options/306415 "2024-05-01T23:39:24Z")
:bookmark: This guide explains how to change your billing cycle from monthly to yearly/annual payments for your Discourse hosted plan. :person\_raising\_hand: Required user level: Admin Summary Discourse hosted plans … --- ## [Migrate your Discourse site to hosted Discourse](https://meta.discourse.org/t/migrate-your-discourse-site-to-hosted-discourse/110779)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 2\ **Last updated:** [February 16, 2026, 10:34am UTC](https://meta.discourse.org/t/migrate-your-discourse-site-to-hosted-discourse/110779 "2026-02-16T10:34:10Z")
If you already have an existing Discourse site, and want to migrate it onto our hosting, this is the guide for you. For support and security reasons, the Discourse team is involved in all site restorations. To help make… --- ## [Running Out of AI credits? Available Options and Next Steps](https://meta.discourse.org/t/running-out-of-ai-credits-available-options-and-next-steps/389109)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [November 28, 2025, 6:28pm UTC](https://meta.discourse.org/t/running-out-of-ai-credits-available-options-and-next-steps/389109 "2025-11-28T18:28:19Z")
If you’re using our CDCK Hosted LLM and you’ve run out of AI credits, don’t worry, you still have a few options to keep your AI features running smoothly. Why this happens Each Discourse site comes pre-configured with… --- ## [Preparing for and undertaking a platform migration](https://meta.discourse.org/t/preparing-for-and-undertaking-a-platform-migration/83824)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [March 26, 2018, 3:17am UTC](https://meta.discourse.org/t/preparing-for-and-undertaking-a-platform-migration/83824 "2018-03-26T03:17:51Z")
Migrating your community from one platform to another can be a daunting task. If you are planning a switch to Discourse, here are some tips to help things go as smoothly as possible. Early communication The biggest hur… --- ## [Do you offer migrations services?](https://meta.discourse.org/t/do-you-offer-migrations-services/306422)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 2, 2024, 1:14am UTC](https://meta.discourse.org/t/do-you-offer-migrations-services/306422 "2024-05-02T01:14:44Z")
:bookmark: This document explains the migration services offered to customers on Business and Enterprise hosting plans, including what’s covered and the payment requirements. :person\_raising\_hand: Required user level: … --- ## [What are the Terms of Service for Discourse Hosting?](https://meta.discourse.org/t/what-are-the-terms-of-service-for-discourse-hosting/306411)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 11:32pm UTC](https://meta.discourse.org/t/what-are-the-terms-of-service-for-discourse-hosting/306411 "2024-05-01T23:32:04Z")
:bookmark: This document provides the locations of the current Terms of Service documents for Discourse Hosting. :person\_raising\_hand: Required user level: All users Summary Discourse offers different hosting option… --- ## [How often is my site deployed?](https://meta.discourse.org/t/how-often-is-my-site-deployed/306419)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 2, 2024, 12:05am UTC](https://meta.discourse.org/t/how-often-is-my-site-deployed/306419 "2024-05-02T00:05:05Z")
:bookmark: This guide explains how often Discourse deploys updates to hosted customer sites and what factors influence deployment timing. :person\_raising\_hand: Required user level: All users Overview Discourse hoste… --- ## [How do I install a custom theme on my Discourse instance?](https://meta.discourse.org/t/how-do-i-install-a-custom-theme-on-my-discourse-instance/306418)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 11:52pm UTC](https://meta.discourse.org/t/how-do-i-install-a-custom-theme-on-my-discourse-instance/306418 "2024-05-01T23:52:28Z")
:bookmark: This guide explains how to install and manage custom themes on your Discourse site. :person\_raising\_hand: Required user level: Administrator Theme availability Custom themes are available to all Discourse… --- ## [How can I keep track of ongoing incidents and availability?](https://meta.discourse.org/t/how-can-i-keep-track-of-ongoing-incidents-and-availability/306417)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 11:48pm UTC](https://meta.discourse.org/t/how-can-i-keep-track-of-ongoing-incidents-and-availability/306417 "2024-05-01T23:48:14Z")
:bookmark: This guide explains how to monitor the operational status of Discourse’s hosted service and receive notifications about incidents or maintenance. :person\_raising\_hand: Required user level: All users Summa… --- ## [Managing Staging Sites on Discourse Hosting](https://meta.discourse.org/t/managing-staging-sites-on-discourse-hosting/338616)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [November 26, 2024, 11:10pm UTC](https://meta.discourse.org/t/managing-staging-sites-on-discourse-hosting/338616 "2024-11-26T23:10:32Z")
:bookmark: This guide explains how staging sites function for Enterprise hosted Discourse customers, how they can be used to test and verify changes safely, and the available options for synchronizing staging and produc… --- ## [Understanding pageview tracking on hosted plans](https://meta.discourse.org/t/understanding-pageview-tracking-on-hosted-plans/324074)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [September 10, 2024, 10:04pm UTC](https://meta.discourse.org/t/understanding-pageview-tracking-on-hosted-plans/324074 "2024-09-10T22:04:53Z")
:bookmark: This topic explains the difference between Discourse’s legacy pageview tracking method and the new pageview tracking that was introduced in September 2024. :person\_raising\_hand: Required user level: Administ… --- ## [Email delivery issues: email marked as Spam](https://meta.discourse.org/t/email-delivery-issues-email-marked-as-spam/310525)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [June 4, 2024, 2:45pm UTC](https://meta.discourse.org/t/email-delivery-issues-email-marked-as-spam/310525 "2024-06-04T14:45:28Z")
Some of your customers might be experiencing issues with receiving emails from our platform, with the emails being marked as spam. Below are some steps and recommendations to help mitigate this issue: Mark emails as N… --- ## [Bypass spam for email from your CDCK-hosted site in Microsoft Hosted Exchange](https://meta.discourse.org/t/bypass-spam-for-email-from-your-cdck-hosted-site-in-microsoft-hosted-exchange/260596)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [April 4, 2023, 10:30pm UTC](https://meta.discourse.org/t/bypass-spam-for-email-from-your-cdck-hosted-site-in-microsoft-hosted-exchange/260596 "2023-04-04T22:30:45Z")
Summary As a hosted site customer, your site’s email comes from a domain controlled by CDCK and may occasionally be marked as spam. This article will show you how to prevent this by allowlisting these emails in your Mi… --- ## [Bypass spam for email from your Discourse-hosted site in Google Workspace](https://meta.discourse.org/t/bypass-spam-for-email-from-your-discourse-hosted-site-in-google-workspace/212106)
**Author:** [@Discourse](https://meta.discourse.org/u/Discourse)\ **Replies:** 0\ **Last updated:** [January 31, 2022, 7:00pm UTC](https://meta.discourse.org/t/bypass-spam-for-email-from-your-discourse-hosted-site-in-google-workspace/212106 "2022-01-31T19:00:24Z")
Summary As a hosted site customer, your site’s email comes from a domain controlled by CDCK and may occasionally be marked as spam. This article will show you how to prevent this by allowlisting these emails in your Go…