# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=104

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 105

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## [Is there something like a "forum owner" role?](https://meta.discourse.org/t/is-there-something-like-a-forum-owner-role/357075)

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**Author:** [@one1](https://meta.discourse.org/u/one1)\
**Replies:** 6\
**Last updated:** [March 14, 2025, 11:45am UTC](https://meta.discourse.org/t/is-there-something-like-a-forum-owner-role/357075 "2025-03-14T11:45:12Z")

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I thought I read somewhere about a role of “forum owner” that sits above administrator. Did I dream that? Searching just turns up category owner info. The context was that the owner would be able to take over if the adm…

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## [DigitalOcean discount from Discourse link?](https://meta.discourse.org/t/digitalocean-discount-from-discourse-link/357260)

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**Author:** [@alltiagocom](https://meta.discourse.org/u/alltiagocom)\
**Replies:** 4\
**Last updated:** [March 14, 2025, 10:20am UTC](https://meta.discourse.org/t/digitalocean-discount-from-discourse-link/357260 "2025-03-14T10:20:18Z")

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In the installation instructions here, there’s a link to DigitalOcean and when I open it, I see this: Since I’m new to DigitalOcean and Discourse, what does it really mean? Does it mean that for 60 days I can add pr…

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## [Sidekiq hangs (on BotInput job?)](https://meta.discourse.org/t/sidekiq-hangs-on-botinput-job/352661)

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**Author:** [@RGJ](https://meta.discourse.org/u/RGJ)\
**Replies:** 16\
**Last updated:** [March 14, 2025, 8:50am UTC](https://meta.discourse.org/t/sidekiq-hangs-on-botinput-job/352661 "2025-03-14T08:50:41Z")

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In the past week we have seen three Sidekiq instances on different forums being stuck. There was nothing special going on, it was just that Sidekiq was not processing any work and showing 5 of 5 jobs being processed. On…

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## [Issue with Group Membership Hiding and Loss of Titles and Flair in User Settings](https://meta.discourse.org/t/issue-with-group-membership-hiding-and-loss-of-titles-and-flair-in-user-settings/357198)

<div class="topic-metadata">

**Author:** [@copymonopoly](https://meta.discourse.org/u/copymonopoly)\
**Replies:** 3\
**Last updated:** [March 14, 2025, 8:12am UTC](https://meta.discourse.org/t/issue-with-group-membership-hiding-and-loss-of-titles-and-flair-in-user-settings/357198 "2025-03-14T08:12:32Z")

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I am using groups to grant users titles and flair as decorations, but when I set the group to be hidden for members, the titles and flair in the members’ user settings also disappear. Is there any way to solve this issue…

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## [Gemini ai bot to draw picture in chat](https://meta.discourse.org/t/gemini-ai-bot-to-draw-picture-in-chat/355973)

<div class="topic-metadata">

**Author:** [@fbpbdmin](https://meta.discourse.org/u/fbpbdmin)\
**Replies:** 3\
**Last updated:** [March 14, 2025, 2:20am UTC](https://meta.discourse.org/t/gemini-ai-bot-to-draw-picture-in-chat/355973 "2025-03-14T02:20:45Z")

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using the AI bot in chat, could chat with AI with text, but could not draw picture, right ?

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## [Mail test failure in discourse-doctor](https://meta.discourse.org/t/mail-test-failure-in-discourse-doctor/356453)

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**Author:** [@philion](https://meta.discourse.org/u/philion)\
**Replies:** 17\
**Last updated:** [March 13, 2025, 11:46pm UTC](https://meta.discourse.org/t/mail-test-failure-in-discourse-doctor/356453 "2025-03-13T23:46:41Z")

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I am trying to troubleshoot SMTP problems using ./discourse-doctor The closest related issue I could find is Yet other SMTP 587 port email various errors. Before implementing the suggestions, I got consistent timeout. …

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## [Discourse instance no longer recognized in mobile app?](https://meta.discourse.org/t/discourse-instance-no-longer-recognized-in-mobile-app/357042)

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**Author:** [@Nobodyspecial](https://meta.discourse.org/u/Nobodyspecial)\
**Replies:** 1\
**Last updated:** [March 13, 2025, 10:19pm UTC](https://meta.discourse.org/t/discourse-instance-no-longer-recognized-in-mobile-app/357042 "2025-03-13T22:19:45Z")

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I’ve been using the discourse iOS app for sometime and really enjoy it. Recently one of my communities would not load. It gave me a white screen with an error which I regretfully forget. After a few days of nothing chang…

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## [Admin Page Layout Changed After Rebuilding Discourse – Need Help to Revert](https://meta.discourse.org/t/admin-page-layout-changed-after-rebuilding-discourse-need-help-to-revert/357191)

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**Author:** [@xkhalid](https://meta.discourse.org/u/xkhalid)\
**Replies:** 3\
**Last updated:** [March 13, 2025, 9:15pm UTC](https://meta.discourse.org/t/admin-page-layout-changed-after-rebuilding-discourse-need-help-to-revert/357191 "2025-03-13T21:15:17Z")

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Hi, I have an issue after rebuilding Discourse. My admin page used to be easy and clear: But after rebuilding Discourse, it has changed to the right side: Any help to revert it back? The new change is difficult …

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## ["dt7948 is not defined" error on discourse.com-hosted site and safe-mode not working](https://meta.discourse.org/t/dt7948-is-not-defined-error-on-discourse-com-hosted-site-and-safe-mode-not-working/357171)

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**Author:** [@pvanheus](https://meta.discourse.org/u/pvanheus)\
**Replies:** 2\
**Last updated:** [March 13, 2025, 8:36pm UTC](https://meta.discourse.org/t/dt7948-is-not-defined-error-on-discourse-com-hosted-site-and-safe-mode-not-working/357171 "2025-03-13T20:36:47Z")

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When trying to access our discourse site (hosted by discourse dot com) I get the blank page and “dt7948 is not defined” error in the JS console described previously. Unfortunately going to https://our-site-name.our.domai…

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## [Balancing Google Indexing with Group-Based Search Restrictions](https://meta.discourse.org/t/balancing-google-indexing-with-group-based-search-restrictions/357165)

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**Author:** [@emonunix](https://meta.discourse.org/u/emonunix)\
**Replies:** 5\
**Last updated:** [March 13, 2025, 8:15pm UTC](https://meta.discourse.org/t/balancing-google-indexing-with-group-based-search-restrictions/357165 "2025-03-13T20:15:03Z")

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We’ve structured our Discourse forum so that category visibility is strictly controlled by groups. Our goal is to create an organized, personalized experience for logged-in users while ensuring that public content remain…

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## [DiscourseConnect always returns "Nonce is incorrect, ..."](https://meta.discourse.org/t/discourseconnect-always-returns-nonce-is-incorrect/357183)

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**Author:** [@doron1](https://meta.discourse.org/u/doron1)\
**Replies:** 0\
**Last updated:** [March 13, 2025, 7:49pm UTC](https://meta.discourse.org/t/discourseconnect-always-returns-nonce-is-incorrect/357183 "2025-03-13T19:49:39Z")

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Hi all, We’re building an interface into a self hosted Discourse server. Server is at the latest version as of writing this. Our code runs on a different domain. We’ve configured everything, we receive the signed SSO c…

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## [Group-Based Category Access Not Working as Expected](https://meta.discourse.org/t/group-based-category-access-not-working-as-expected/357036)

<div class="topic-metadata">

**Author:** [@emonunix](https://meta.discourse.org/u/emonunix)\
**Replies:** 7\
**Last updated:** [March 13, 2025, 6:02pm UTC](https://meta.discourse.org/t/group-based-category-access-not-working-as-expected/357036 "2025-03-13T18:02:04Z")

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Context We have configured our Discourse forum to restrict category visibility based on groups. Our setup is as follows: All categories are linked to specific groups. New users (Trust Level 0) cannot see any categories…

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## [\[Custom Wizard Plugin\] Need Help with Multi-Select Dropdown & License Transfer](https://meta.discourse.org/t/custom-wizard-plugin-need-help-with-multi-select-dropdown-license-transfer/357038)

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**Author:** [@emonunix](https://meta.discourse.org/u/emonunix)\
**Replies:** 8\
**Last updated:** [March 13, 2025, 5:33pm UTC](https://meta.discourse.org/t/custom-wizard-plugin-need-help-with-multi-select-dropdown-license-transfer/357038 "2025-03-13T17:33:32Z")

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Hello, I’m setting up an onboarding process using the Custom Wizard plugin, where users choose one or more groups during registration. My forum has a large number of groups, so displaying them all as checkboxes or in a …

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## [Rules Surrounding Writing Topics using AI](https://meta.discourse.org/t/rules-surrounding-writing-topics-using-ai/357088)

<div class="topic-metadata">

**Author:** [@BennyBoy\_Alpha](https://meta.discourse.org/u/BennyBoy_Alpha)\
**Replies:** 3\
**Last updated:** [March 13, 2025, 4:23pm UTC](https://meta.discourse.org/t/rules-surrounding-writing-topics-using-ai/357088 "2025-03-13T16:23:31Z")

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Hey! What are the current rules surrounding writing entire topics using AI. As a human discourse forum, in my opinions it feels like a sour taste in the mouth when someone just writes an entire educational topic using A…

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## [Upgrade from postgres 13 to 15 failing - currently means forum is unavailable](https://meta.discourse.org/t/upgrade-from-postgres-13-to-15-failing-currently-means-forum-is-unavailable/357028)

<div class="topic-metadata">

**Author:** [@tanya\_byrne](https://meta.discourse.org/u/tanya_byrne)\
**Replies:** 8\
**Last updated:** [March 13, 2025, 4:10pm UTC](https://meta.discourse.org/t/upgrade-from-postgres-13-to-15-failing-currently-means-forum-is-unavailable/357028 "2025-03-13T16:10:31Z")

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Hi all, I am getting the below error when trying to run a rebuild to upgrade to most recent test-passed. This would include bumping the postgres version from 13 to 15. \[2025-03-12T20:49:22.045226 #1\] INFO -- : Replaci…

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## [How to achieve a side by side layout for topic posts like this?](https://meta.discourse.org/t/how-to-achieve-a-side-by-side-layout-for-topic-posts-like-this/356672)

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**Author:** [@lilstranded](https://meta.discourse.org/u/lilstranded)\
**Replies:** 8\
**Last updated:** [March 13, 2025, 3:28pm UTC](https://meta.discourse.org/t/how-to-achieve-a-side-by-side-layout-for-topic-posts-like-this/356672 "2025-03-13T15:28:07Z")

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I would love to achieve a side-by-side layout for my Discourse instance (see attached image). Could anyone please guide me on how to do this? I appreciate any help you can provide!

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## [Image Preview by default on mobile](https://meta.discourse.org/t/image-preview-by-default-on-mobile/174747)

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**Author:** [@ozkn](https://meta.discourse.org/u/ozkn)\
**Replies:** 6\
**Last updated:** [March 12, 2025, 11:46pm UTC](https://meta.discourse.org/t/image-preview-by-default-on-mobile/174747 "2025-03-12T23:46:20Z")

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how to enable image preview by default on mobile devices in editor uploads

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## [How do I change forum created date?](https://meta.discourse.org/t/how-do-i-change-forum-created-date/356826)

<div class="topic-metadata">

**Author:** [@lilstranded](https://meta.discourse.org/u/lilstranded)\
**Replies:** 7\
**Last updated:** [March 13, 2025, 3:42am UTC](https://meta.discourse.org/t/how-do-i-change-forum-created-date/356826 "2025-03-13T03:42:38Z")

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Recently I’ve moved my xenforo forum to discourse but now it shows “Created \< 1 month ago” in the about page but the community was started in 2016, but its showing the discourse instance created date, how can I change th…

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## [Why does the AI model stop responding](https://meta.discourse.org/t/why-does-the-ai-model-stop-responding/357059)

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**Author:** [@BrianC](https://meta.discourse.org/u/BrianC)\
**Replies:** 3\
**Last updated:** [March 13, 2025, 3:24am UTC](https://meta.discourse.org/t/why-does-the-ai-model-stop-responding/357059 "2025-03-13T03:24:23Z")

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Hi, I am using Quen QwQ-32B which for my purposes responds well albeit with significant slow reasoning. When using the model at times in the composer the model stops responding and the blue light stops blinking. I thou…

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## [Is there any Discourse SEO Plugin?](https://meta.discourse.org/t/is-there-any-discourse-seo-plugin/356991)

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**Author:** [@Olle11](https://meta.discourse.org/u/Olle11)\
**Replies:** 2\
**Last updated:** [March 13, 2025, 1:31am UTC](https://meta.discourse.org/t/is-there-any-discourse-seo-plugin/356991 "2025-03-13T01:31:07Z")

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Hi everybody, I wonder if there is any Discourse SEO Plugin that people use or if most is already baked in within Discourse?

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## [Getting a lot of no results for semantic search](https://meta.discourse.org/t/getting-a-lot-of-no-results-for-semantic-search/351177)

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**Author:** [@tyler.lamparter](https://meta.discourse.org/u/tyler.lamparter)\
**Replies:** 20\
**Last updated:** [March 13, 2025, 1:10am UTC](https://meta.discourse.org/t/getting-a-lot-of-no-results-for-semantic-search/351177 "2025-03-13T01:10:15Z")

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I’m having a hard time getting the semantic AI search to give me any results so I wanted to check with everyone and see if you all have any ideas on what could be wrong. If I take a simple example and search for “shopif…

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## [Enhancing appeal with image previews](https://meta.discourse.org/t/enhancing-appeal-with-image-previews/345130)

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**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 10\
**Last updated:** [March 13, 2025, 12:08am UTC](https://meta.discourse.org/t/enhancing-appeal-with-image-previews/345130 "2025-03-13T00:08:03Z")

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Is there a way to make the upload more appealing in this window? Instead of the text here, could we do something more professional, like showing a small preview of the uploaded image? Ignore the AI Caption

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## [Rich Text Formatting (WYSIWYG)](https://meta.discourse.org/t/rich-text-formatting-wysiwyg/148687)

<div class="topic-metadata">

**Author:** [@s1clarke](https://meta.discourse.org/u/s1clarke)\
**Replies:** 2\
**Last updated:** [March 12, 2025, 11:44pm UTC](https://meta.discourse.org/t/rich-text-formatting-wysiwyg/148687 "2025-03-12T23:44:37Z")

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Hi all, The users of my Discourse community are sports teachers who are not very technical, therefore the enforced use of markdown in the editor has created some formatting problems in posts. Ideally, we could enable a…

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## [Summary outcome of the debate on wysiwyg?](https://meta.discourse.org/t/summary-outcome-of-the-debate-on-wysiwyg/41413)

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**Author:** [@Rob\_Nicholson](https://meta.discourse.org/u/Rob_Nicholson)\
**Replies:** 8\
**Last updated:** [March 12, 2025, 11:41pm UTC](https://meta.discourse.org/t/summary-outcome-of-the-debate-on-wysiwyg/41413 "2025-03-12T23:41:29Z")

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Continuing the discussion from Who would prefer a standard wysiwyg to markdown?: The above discussion was pretty busy and the thread is now closed with some comment about a proof of concept. To save me having to read al…

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## [Changing policy texts](https://meta.discourse.org/t/changing-policy-texts/357032)

<div class="topic-metadata">

**Author:** [@noid](https://meta.discourse.org/u/noid)\
**Replies:** 5\
**Last updated:** [March 12, 2025, 11:09pm UTC](https://meta.discourse.org/t/changing-policy-texts/357032 "2025-03-12T23:09:16Z")

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Hi there, wanted to change a policy text. Found the text in "site texts’, deleted the top text that was not necessary, then saved. Text turned from white to yellow, however nothing changed when I accessed the page. What …

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## [How to Automatically Mute Categories When a User Leaves a Group?](https://meta.discourse.org/t/how-to-automatically-mute-categories-when-a-user-leaves-a-group/355519)

<div class="topic-metadata">

**Author:** [@emonunix](https://meta.discourse.org/u/emonunix)\
**Replies:** 17\
**Last updated:** [March 12, 2025, 10:17pm UTC](https://meta.discourse.org/t/how-to-automatically-mute-categories-when-a-user-leaves-a-group/355519 "2025-03-12T22:17:02Z")

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Hi Discourse Team & Community, I’m looking for a way to automatically mute a category when a user leaves a group. :rocket: What I Want to Achieve When a user joins a group, they track the group’s related category (thi…

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## [Category and topic level tracking](https://meta.discourse.org/t/category-and-topic-level-tracking/356666)

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**Author:** [@stanlee](https://meta.discourse.org/u/stanlee)\
**Replies:** 1\
**Last updated:** [March 12, 2025, 8:53pm UTC](https://meta.discourse.org/t/category-and-topic-level-tracking/356666 "2025-03-12T20:53:13Z")

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at the category level, if i select the bell and track the category then all the topics in that category that were set at normal are set to tracking also. if i later set the category to normal, all the topics keep the tra…

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## [Change email button colour](https://meta.discourse.org/t/change-email-button-colour/356976)

<div class="topic-metadata">

**Author:** [@Joe\_F](https://meta.discourse.org/u/Joe_F)\
**Replies:** 2\
**Last updated:** [March 12, 2025, 4:27pm UTC](https://meta.discourse.org/t/change-email-button-colour/356976 "2025-03-12T16:27:35Z")

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Hello newbie here, I am looking to change the colour of the email buttons to a different blue (on-brand) Does anyone know how? Thanks Joe

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## [Custom Avatar not persisting between logins](https://meta.discourse.org/t/custom-avatar-not-persisting-between-logins/356952)

<div class="topic-metadata">

**Author:** [@Andreea\_Pomirleanu](https://meta.discourse.org/u/Andreea_Pomirleanu)\
**Replies:** 8\
**Last updated:** [March 12, 2025, 3:32pm UTC](https://meta.discourse.org/t/custom-avatar-not-persisting-between-logins/356952 "2025-03-12T15:32:58Z")

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Hello, I have a question about the profile picture. Me and other users have noticed that on our forum the Custom Picture selected via the “Change your profile picture” doesn’t persist between logins. It gets uploaded and…

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## [Search icon disappeared after upgrade to 3.4.1](https://meta.discourse.org/t/search-icon-disappeared-after-upgrade-to-3-4-1/356859)

<div class="topic-metadata">

**Author:** [@choice\_ss](https://meta.discourse.org/u/choice_ss)\
**Replies:** 7\
**Last updated:** [March 12, 2025, 4:37am UTC](https://meta.discourse.org/t/search-icon-disappeared-after-upgrade-to-3-4-1/356859 "2025-03-12T04:37:25Z")

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Hi, The search icon on the home page has disappeared after upgrading to 3.4.1 It pops up in topics but only when the page gets scrolled. As soon as the scroll reaches the top it disappears again. Only the “magnifyin…

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