# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=109

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 110

---

## [Create an Unforgettable Logo and Favicon for Your New Website](https://meta.discourse.org/t/create-an-unforgettable-logo-and-favicon-for-your-new-website/354885)

<div class="topic-metadata">

**Author:** [@qingfeng1024](https://meta.discourse.org/u/qingfeng1024)\
**Replies:** 0\
**Last updated:** [February 27, 2025, 5:41pm UTC](https://meta.discourse.org/t/create-an-unforgettable-logo-and-favicon-for-your-new-website/354885 "2025-02-27T17:41:55Z")

</div>

A great website logo is memorable and boosts your brand image. But for design novices, creating a professional and eye-catching logo can seem daunting. Don’t worry! I’m recommending two fantastic online logo design tools…

---

## [Tag icon doesn't appear in the hashtag autocomplete](https://meta.discourse.org/t/tag-icon-doesnt-appear-in-the-hashtag-autocomplete/354872)

<div class="topic-metadata">

**Author:** [@Arkshine](https://meta.discourse.org/u/Arkshine)\
**Replies:** 0\
**Last updated:** [February 27, 2025, 4:59pm UTC](https://meta.discourse.org/t/tag-icon-doesnt-appear-in-the-hashtag-autocomplete/354872 "2025-02-27T16:59:44Z")

</div>

This is not a bug in the component per se. The component relies on the hashtag slug: But core doesn’t pass the slug param in generateIconHTML function \[1\]. It doesn’t appear to be a regression, I assume there was n…

---

## [Discourse comments are not reflected on WordPress blog (2025 version)](https://meta.discourse.org/t/discourse-comments-are-not-reflected-on-wordpress-blog-2025-version/354713)

<div class="topic-metadata">

**Author:** [@Gregory\_Bartholomew](https://meta.discourse.org/u/Gregory_Bartholomew)\
**Replies:** 14\
**Last updated:** [February 27, 2025, 4:42pm UTC](https://meta.discourse.org/t/discourse-comments-are-not-reflected-on-wordpress-blog-2025-version/354713 "2025-02-27T16:42:02Z")

</div>

Continuing the discussion from Discourse comments are not reflected on Wordpress blog: Hi. I’ve installed a fresh copy of Discourse 3.4.0 (4abee26a32) and WordPress 6.7.2 on my local PC for testing and I’m unable to get…

---

## [Chat not working after dev install](https://meta.discourse.org/t/chat-not-working-after-dev-install/354575)

<div class="topic-metadata">

**Author:** [@Neeraj\_Keriya](https://meta.discourse.org/u/Neeraj_Keriya)\
**Replies:** 21\
**Last updated:** [February 27, 2025, 10:52am UTC](https://meta.discourse.org/t/chat-not-working-after-dev-install/354575 "2025-02-27T10:52:09Z")

</div>

After following all steps in doc: Install Discourse on Ubuntu or Debian for Development I tried running server using “bin/ember-cli -u” and (“bin/ember-cli” + “rails s” in saparate terminal windows). I am getting error…

---

## [Update Discourse to the latest version, but this Dropdown Header is not working anymore](https://meta.discourse.org/t/update-discourse-to-the-latest-version-but-this-dropdown-header-is-not-working-anymore/354802)

<div class="topic-metadata">

**Author:** [@Zard\_W](https://meta.discourse.org/u/Zard_W)\
**Replies:** 2\
**Last updated:** [February 27, 2025, 10:41am UTC](https://meta.discourse.org/t/update-discourse-to-the-latest-version-but-this-dropdown-header-is-not-working-anymore/354802 "2025-02-27T10:41:07Z")

</div>

Update Discourse to the latest version, but this menu component is not working anymore, I see error in console. What should I do? pls help!

---

## [Does external URL images in post get saved a copy on my server?](https://meta.discourse.org/t/does-external-url-images-in-post-get-saved-a-copy-on-my-server/158301)

<div class="topic-metadata">

**Author:** [@needhelp](https://meta.discourse.org/u/needhelp)\
**Replies:** 3\
**Last updated:** [February 27, 2025, 9:25am UTC](https://meta.discourse.org/t/does-external-url-images-in-post-get-saved-a-copy-on-my-server/158301 "2025-02-27T09:25:58Z")

</div>

Hi All, Correct me if I am wrong, I vaguely remember that one of the wonderful features of Discourse is that if someone posts an external URL image link in his post, the image will not only appear in the post, but a cop…

---

## [Mobile (firebase) SSO authentication](https://meta.discourse.org/t/mobile-firebase-sso-authentication/183524)

<div class="topic-metadata">

**Author:** [@Jaroslaw](https://meta.discourse.org/u/Jaroslaw)\
**Replies:** 1\
**Last updated:** [February 27, 2025, 4:01am UTC](https://meta.discourse.org/t/mobile-firebase-sso-authentication/183524 "2025-02-27T04:01:22Z")

</div>

Problem: I want to have a mobile app (xamarin) and inside of my app I’d like to put webView with access to my discourse forum. I have login page in my app so I don’t want to login again to discourse (that’s why I want t…

---

## [Non-admin posts automatically flagged by system user - requires review](https://meta.discourse.org/t/non-admin-posts-automatically-flagged-by-system-user-requires-review/351833)

<div class="topic-metadata">

**Author:** [@qingfeng1024](https://meta.discourse.org/u/qingfeng1024)\
**Replies:** 1\
**Last updated:** [February 26, 2025, 11:41pm UTC](https://meta.discourse.org/t/non-admin-posts-automatically-flagged-by-system-user-requires-review/351833 "2025-02-26T23:41:29Z")

</div>

Hello, I’m experiencing a strange issue on my Discourse forum. Every time a non-administrator user creates a new post, the “system” user automatically flags the post. The posts themselves are published, but they are imm…

---

## [Is it possible to have a topic shown in 2 different categories?](https://meta.discourse.org/t/is-it-possible-to-have-a-topic-shown-in-2-different-categories/354513)

<div class="topic-metadata">

**Author:** [@Jess\_0398](https://meta.discourse.org/u/Jess_0398)\
**Replies:** 5\
**Last updated:** [February 26, 2025, 8:51pm UTC](https://meta.discourse.org/t/is-it-possible-to-have-a-topic-shown-in-2-different-categories/354513 "2025-02-26T20:51:47Z")

</div>

Hey! Just wondering if it’s possible to have a topic show up in 2 different categories. For example, if we had a “News & Updates” category explaining how a new mobile app feature will be available soon. Would I be able t…

---

## [How could I get voters from a poll?](https://meta.discourse.org/t/how-could-i-get-voters-from-a-poll/233433)

<div class="topic-metadata">

**Author:** [@Nicolás\_Fernández](https://meta.discourse.org/u/Nicol%C3%A1s_Fern%C3%A1ndez)\
**Replies:** 7\
**Last updated:** [February 26, 2025, 7:04pm UTC](https://meta.discourse.org/t/how-could-i-get-voters-from-a-poll/233433 "2025-02-26T19:04:36Z")

</div>

Hi team, I am having some issue with GET to /polls/voters.json (I need all userNames or IDs that voted each option) Discourse is always returning me this error: { “errors”: \[ “You supplied invalid parameters to the…

---

## [Weird admin menu after update](https://meta.discourse.org/t/weird-admin-menu-after-update/354601)

<div class="topic-metadata">

**Author:** [@packman](https://meta.discourse.org/u/packman)\
**Replies:** 1\
**Last updated:** [February 26, 2025, 4:37pm UTC](https://meta.discourse.org/t/weird-admin-menu-after-update/354601 "2025-02-26T16:37:51Z")

</div>

I just updated to 3.5.0.beta2-dev and now my admin menu is weird… I’ve tried using a couple of links and they work OK, so it just looks like the text is broken. The user menu isn’t affected. It’s not a theme thing be…

---

## [How to edit WELCOME text in AIR Theme](https://meta.discourse.org/t/how-to-edit-welcome-text-in-air-theme/354617)

<div class="topic-metadata">

**Author:** [@noid](https://meta.discourse.org/u/noid)\
**Replies:** 3\
**Last updated:** [February 26, 2025, 4:00pm UTC](https://meta.discourse.org/t/how-to-edit-welcome-text-in-air-theme/354617 "2025-02-26T16:00:50Z")

</div>

Hello, I am very new to a self hosted discourse so might be missing something obvious. How do I edit WELCOME TO OUR COMMUNITY text in Air theme? If I go to site texts section and type this text to bring a string, it does…

---

## [Discourse rebuild process hangs at PostgreSQL initialization with "trust" authentication warning](https://meta.discourse.org/t/discourse-rebuild-process-hangs-at-postgresql-initialization-with-trust-authentication-warning/354578)

<div class="topic-metadata">

**Author:** [@J\_J1](https://meta.discourse.org/u/J_J1)\
**Replies:** 2\
**Last updated:** [February 26, 2025, 2:48pm UTC](https://meta.discourse.org/t/discourse-rebuild-process-hangs-at-postgresql-initialization-with-trust-authentication-warning/354578 "2025-02-26T14:48:10Z")

</div>

Hello, I’m encountering an issue while attempting to rebuild my Discourse application using the ./launcher rebuild app command. The process hangs during the PostgreSQL initialization phase, displaying the following warn…

---

## [Required vs. optional sign-up fields](https://meta.discourse.org/t/required-vs-optional-sign-up-fields/354505)

<div class="topic-metadata">

**Author:** [@Jim\_Coombes](https://meta.discourse.org/u/Jim_Coombes)\
**Replies:** 2\
**Last updated:** [February 26, 2025, 2:47pm UTC](https://meta.discourse.org/t/required-vs-optional-sign-up-fields/354505 "2025-02-26T14:47:39Z")

</div>

The online safety act now in force in the UK requires us to have a policy to protect minors. Unfortunately I have not found a way to determine user ages. Our sign-up screens do have an optional “birth year” field. But I…

---

## [Seeking advice: Host/Guest and Trainer/Trainee matchmaking](https://meta.discourse.org/t/seeking-advice-host-guest-and-trainer-trainee-matchmaking/354548)

<div class="topic-metadata">

**Author:** [@Frully](https://meta.discourse.org/u/Frully)\
**Replies:** 1\
**Last updated:** [February 26, 2025, 6:29am UTC](https://meta.discourse.org/t/seeking-advice-host-guest-and-trainer-trainee-matchmaking/354548 "2025-02-26T06:29:51Z")

</div>

TLDR: I want to simplify the matchmaking real-world users in two situations: trainers to trainees\[1\] hosts and guest/probationary visitors\[2\] Many-to-many comparison between multiple users, with vastly differing sched…

---

## [A problem, possibly a bug, regarding gamification and automation](https://meta.discourse.org/t/a-problem-possibly-a-bug-regarding-gamification-and-automation/354549)

<div class="topic-metadata">

**Author:** [@copymonopoly](https://meta.discourse.org/u/copymonopoly)\
**Replies:** 0\
**Last updated:** [February 26, 2025, 5:04am UTC](https://meta.discourse.org/t/a-problem-possibly-a-bug-regarding-gamification-and-automation/354549 "2025-02-26T05:04:13Z")

</div>

I combined gamification and automation so that users can join a specific group to gain permissions after earning a certain amount of points. However, I found that excluded groups still don’t appear on the leaderboard, bu…

---

## [OpenID Connect and sub mismatch](https://meta.discourse.org/t/openid-connect-and-sub-mismatch/342029)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 2\
**Last updated:** [February 25, 2025, 6:14am UTC](https://meta.discourse.org/t/openid-connect-and-sub-mismatch/342029 "2025-02-25T06:14:53Z")

</div>

A user can log in to provider (WordPress if than plays any roll) and when that user returns to Discourse, it waits a bit and tells it didn’t happen. I see this in logs: openid\_connect\_sub\_mismatch: OmniAuth::Strategies:…

---

## [How to manually migrate s3 files to local?](https://meta.discourse.org/t/how-to-manually-migrate-s3-files-to-local/354469)

<div class="topic-metadata">

**Author:** [@Yt.w](https://meta.discourse.org/u/Yt.w)\
**Replies:** 2\
**Last updated:** [February 25, 2025, 10:16pm UTC](https://meta.discourse.org/t/how-to-manually-migrate-s3-files-to-local/354469 "2025-02-25T22:16:08Z")

</div>

I searched some topic related to my question and looks like cannot use rake uploads:migrate\_from\_s3 anymore. So what should be the safe way to do it? Download all uploads from s3 and upload to my local server. Then do…

---

## [Error Updating from 3.4.0.beta3-dev to 3.4.0.beta3](https://meta.discourse.org/t/error-updating-from-3-4-0-beta3-dev-to-3-4-0-beta3/349847)

<div class="topic-metadata">

**Author:** [@kapchew](https://meta.discourse.org/u/kapchew)\
**Replies:** 18\
**Last updated:** [February 25, 2025, 6:29pm UTC](https://meta.discourse.org/t/error-updating-from-3-4-0-beta3-dev-to-3-4-0-beta3/349847 "2025-02-25T18:29:56Z")

</div>

Hi, Today, after updating my self-hosted Discourse from 3.4.0.beta3-dev to 3.4.0.beta3 via command line, the site is not accessible. It shows Bad Gateway (nginx) page. May I know what’s gone wrong? P/s Currently, I ha…

---

## [Discourse has big error when I upgrade new version](https://meta.discourse.org/t/discourse-has-big-error-when-i-upgrade-new-version/354399)

<div class="topic-metadata">

**Author:** [@cmdntd](https://meta.discourse.org/u/cmdntd)\
**Replies:** 4\
**Last updated:** [February 25, 2025, 1:03pm UTC](https://meta.discourse.org/t/discourse-has-big-error-when-i-upgrade-new-version/354399 "2025-02-25T13:03:04Z")

</div>

It seems normal to completed upgrades. But I can not go to forum: How could I check error log? I ran ./launcher rebuild app again, but it is the same error. Browser has this error: Oops The software powering this di…

---

## [When updating, the default system admin user's username is reverted to 'system' (if renamed)](https://meta.discourse.org/t/when-updating-the-default-system-admin-users-username-is-reverted-to-system-if-renamed/353631)

<div class="topic-metadata">

**Author:** [@Firsh](https://meta.discourse.org/u/Firsh)\
**Replies:** 2\
**Last updated:** [February 25, 2025, 10:58am UTC](https://meta.discourse.org/t/when-updating-the-default-system-admin-users-username-is-reverted-to-system-if-renamed/353631 "2025-02-25T10:58:20Z")

</div>

This came up here: Where the username of that account actually matters, as I changed it by hand to something custom. But updates to the forum revert it to the default, is this expected? Now I’ve settled by changing its…

---

## [Install fail, please help](https://meta.discourse.org/t/install-fail-please-help/354144)

<div class="topic-metadata">

**Author:** [@Huang\_Ivan](https://meta.discourse.org/u/Huang_Ivan)\
**Replies:** 5\
**Last updated:** [February 25, 2025, 9:53am UTC](https://meta.discourse.org/t/install-fail-please-help/354144 "2025-02-25T09:53:52Z")

</div>

== 20181221121805 CreateThemeTranslationOverride: migrating =================== – create\_table(:theme\_translation\_overrides) → 0.0102s == 20181221121805 CreateThemeTranslationOverride: migrated (0.0111s) ========== =…

---

## [Postgres doesn't seem to be running when running Discourse locally using Docker](https://meta.discourse.org/t/postgres-doesnt-seem-to-be-running-when-running-discourse-locally-using-docker/353539)

<div class="topic-metadata">

**Author:** [@GregorSondermeier](https://meta.discourse.org/u/GregorSondermeier)\
**Replies:** 6\
**Last updated:** [February 25, 2025, 9:39am UTC](https://meta.discourse.org/t/postgres-doesnt-seem-to-be-running-when-running-discourse-locally-using-docker/353539 "2025-02-25T09:39:25Z")

</div>

For my company I need to develop some features against our Discourse instance’s REST API. For local development and testing I’ve been following Install Discourse for development using Docker successfully for quite some t…

---

## [Create custom LLM plugin or any other option?](https://meta.discourse.org/t/create-custom-llm-plugin-or-any-other-option/354147)

<div class="topic-metadata">

**Author:** [@Wurzelseppi](https://meta.discourse.org/u/Wurzelseppi)\
**Replies:** 4\
**Last updated:** [February 25, 2025, 7:44am UTC](https://meta.discourse.org/t/create-custom-llm-plugin-or-any-other-option/354147 "2025-02-25T07:44:09Z")

</div>

Hi all, we´re hosting an discourse board within our corporate network. We can´t integrate ChatGPT or any other public LLM, but there is a big initiative in our company that creates an internal service for AI modules (in…

---

## [How to get all replies in a connected view?](https://meta.discourse.org/t/how-to-get-all-replies-in-a-connected-view/354270)

<div class="topic-metadata">

**Author:** [@Rainshine](https://meta.discourse.org/u/Rainshine)\
**Replies:** 5\
**Last updated:** [February 25, 2025, 6:32am UTC](https://meta.discourse.org/t/how-to-get-all-replies-in-a-connected-view/354270 "2025-02-25T06:32:51Z")

</div>

Hello Community, I already searched for it but was not able to find a solution. Request: I want the replies on our discourse like this: But currently I’m not able to get that line connected to all replies. How do …

---

## [Moderator Notifications](https://meta.discourse.org/t/moderator-notifications/354264)

<div class="topic-metadata">

**Author:** [@music\_lau](https://meta.discourse.org/u/music_lau)\
**Replies:** 1\
**Last updated:** [February 24, 2025, 8:56pm UTC](https://meta.discourse.org/t/moderator-notifications/354264 "2025-02-24T20:56:05Z")

</div>

Hi, I am a newish discourse moderator for my organisation’s discourse platform and seek assistance regarding notifications. I do not get notifications immediately when someone posts a topic on my Discourse Page. Can so…

---

## [How to Disable The New "Added By..." that's added into the Staff Notices Feature?](https://meta.discourse.org/t/how-to-disable-the-new-added-by-thats-added-into-the-staff-notices-feature/353043)

<div class="topic-metadata">

**Author:** [@gassim](https://meta.discourse.org/u/gassim)\
**Replies:** 3\
**Last updated:** [February 24, 2025, 7:38pm UTC](https://meta.discourse.org/t/how-to-disable-the-new-added-by-thats-added-into-the-staff-notices-feature/353043 "2025-02-24T19:38:09Z")

</div>

Hi I noticed that we now have a new change in staff notices where an “Added by Name-of-staff” is systematically added to the staff notice that’s added by the staff or the admin. However, in our use case, there are staf…

---

## [Discourse Upgrade Failed errors](https://meta.discourse.org/t/discourse-upgrade-failed-errors/354163)

<div class="topic-metadata">

**Author:** [@upgtechteam](https://meta.discourse.org/u/upgtechteam)\
**Replies:** 1\
**Last updated:** [February 24, 2025, 4:59pm UTC](https://meta.discourse.org/t/discourse-upgrade-failed-errors/354163 "2025-02-24T16:59:30Z")

</div>

Dear Community I tried to updayte forum but got the errors in the screenshot please help out

---

## [Stuck at v2.9.0.beta1 – Now Running 3.4.0.beta4-dev after Disabling Hooks: How Can I Lock to Stable Releases?](https://meta.discourse.org/t/stuck-at-v2-9-0-beta1-now-running-3-4-0-beta4-dev-after-disabling-hooks-how-can-i-lock-to-stable-releases/350816)

<div class="topic-metadata">

**Author:** [@mreach](https://meta.discourse.org/u/mreach)\
**Replies:** 12\
**Last updated:** [February 24, 2025, 4:32pm UTC](https://meta.discourse.org/t/stuck-at-v2-9-0-beta1-now-running-3-4-0-beta4-dev-after-disabling-hooks-how-can-i-lock-to-stable-releases/350816 "2025-02-24T16:32:15Z")

</div>

I had a long-standing issue with a Discourse install that was stuck at v2.9.0.beta1—due to personal challenges, I couldn’t resolve it for years. Back then, it seemed impossible to move to v2.9.0.beta2. Recently, while tr…

---

## [Sidekiq job (Calculate Scores) are constantly failing after PG15 migration](https://meta.discourse.org/t/sidekiq-job-calculate-scores-are-constantly-failing-after-pg15-migration/354100)

<div class="topic-metadata">

**Author:** [@Dmitry\_Krasnoperov](https://meta.discourse.org/u/Dmitry_Krasnoperov)\
**Replies:** 1\
**Last updated:** [February 24, 2025, 3:39pm UTC](https://meta.discourse.org/t/sidekiq-job-calculate-scores-are-constantly-failing-after-pg15-migration/354100 "2025-02-24T15:39:18Z")

</div>

Greetings. All of a sudden after migration to PSQL15 one of my jobs (Calculate Scores) are constantly failing: Job exception: ERROR: could not open file "base/16384/544114.1" (target block 655360): previous segment is o…

[Previous page](https://meta.discourse.org/c/support/6.md?page=108)

[Next page](https://meta.discourse.org/c/support/6.md?page=110)
