# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=111

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 112

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## [Badge Granting Difficulties](https://meta.discourse.org/t/badge-granting-difficulties/353380)

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**Author:** [@Cricket](https://meta.discourse.org/u/Cricket)\
**Replies:** 2\
**Last updated:** [February 20, 2025, 7:27pm UTC](https://meta.discourse.org/t/badge-granting-difficulties/353380 "2025-02-20T19:27:12Z")

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Hello! My name is Cricket and I am new to this forum! I understand this is where you ask for regarding your forums or some issues, right? This is brilliant! Oops! I need to get straight to the point: I am trying to gran…

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## [Rebuild fails (yarn config set network-timeout 600000 -g)](https://meta.discourse.org/t/rebuild-fails-yarn-config-set-network-timeout-600000-g/353365)

<div class="topic-metadata">

**Author:** [@ygramoel](https://meta.discourse.org/u/ygramoel)\
**Replies:** 1\
**Last updated:** [February 20, 2025, 4:47pm UTC](https://meta.discourse.org/t/rebuild-fails-yarn-config-set-network-timeout-600000-g/353365 "2025-02-20T16:47:03Z")

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I am running a self-hosted discourse forum at forum.embeetle.com Web based update failed, so I logged in to the server and tried ./launcher rebuild app. This also failed. The last part of the output is included below. …

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## [Exploring Discourse Data Explorer on my Sandbox](https://meta.discourse.org/t/exploring-discourse-data-explorer-on-my-sandbox/353130)

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**Author:** [@TedJohnson](https://meta.discourse.org/u/TedJohnson)\
**Replies:** 3\
**Last updated:** [February 20, 2025, 12:08pm UTC](https://meta.discourse.org/t/exploring-discourse-data-explorer-on-my-sandbox/353130 "2025-02-20T12:08:20Z")

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I have Discourse Data Explorer installed on my Discourse sandbox, but I don’t have a lot of content on the site yet. I’m looking for some suggestions on how to play around with Data Explorer… On a site with minimum con…

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## [Mail-Receiver Configuration: 403 Error on smtp\_should\_reject Endpoint](https://meta.discourse.org/t/mail-receiver-configuration-403-error-on-smtp-should-reject-endpoint/353303)

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**Author:** [@Abdelrahman\_MoHamed](https://meta.discourse.org/u/Abdelrahman_MoHamed)\
**Replies:** 1\
**Last updated:** [February 20, 2025, 11:46am UTC](https://meta.discourse.org/t/mail-receiver-configuration-403-error-on-smtp-should-reject-endpoint/353303 "2025-02-20T11:46:37Z")

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Hello Discourse Community, I’m encountering an issue while setting up the mail-receiver for my self-hosted Discourse forum. Despite following the official documentation here, I’m receiving the following error in my logs…

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## [Newly created topic shown location based on device](https://meta.discourse.org/t/newly-created-topic-shown-location-based-on-device/353266)

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**Author:** [@Jun](https://meta.discourse.org/u/Jun)\
**Replies:** 2\
**Last updated:** [February 20, 2025, 9:03am UTC](https://meta.discourse.org/t/newly-created-topic-shown-location-based-on-device/353266 "2025-02-20T09:03:00Z")

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Does discourse support such location feature: newly created topic show location of logging device(mobile or personal computer)?User needn’t choose location manually.

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## [Issues with SSO and '~' character](https://meta.discourse.org/t/issues-with-sso-and-character/351582)

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**Author:** [@sweetbeems](https://meta.discourse.org/u/sweetbeems)\
**Replies:** 8\
**Last updated:** [February 20, 2025, 7:13am UTC](https://meta.discourse.org/t/issues-with-sso-and-character/351582 "2025-02-20T07:13:38Z")

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Hi everyone, So recently I discovered that if I inclue ‘~’ in a user’s bios, I get a base64decode error from Discourse. It can handle all sorts of other problematic characters just fine (spaces, =, %, &) but not ~ for s…

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## [User Card: Chat button is gone](https://meta.discourse.org/t/user-card-chat-button-is-gone/353133)

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**Author:** [@Magie](https://meta.discourse.org/u/Magie)\
**Replies:** 3\
**Last updated:** [February 20, 2025, 2:57am UTC](https://meta.discourse.org/t/user-card-chat-button-is-gone/353133 "2025-02-20T02:57:08Z")

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Dear Discourse community, We used to have a chat button on our user cards under /u. But now they are gone. I am wondering why? Can you help me please? Why display: none for Admins? For Admins the “usercard-controls” ar…

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## [Adjusting Article Title Color for Night Mode](https://meta.discourse.org/t/adjusting-article-title-color-for-night-mode/353237)

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**Author:** [@CAX.DO](https://meta.discourse.org/u/CAX.DO)\
**Replies:** 0\
**Last updated:** [February 20, 2025, 2:24am UTC](https://meta.discourse.org/t/adjusting-article-title-color-for-night-mode/353237 "2025-02-20T02:24:48Z")

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Hello everyone, I have a question about theme colors. I’ve set up a button for “night-dark” mode. When I use dark mode and browse article pages, the article title is displayed at the top in white, which is correct. Howev…

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## [Do not see discourse/config/site\_settings.yml to set USER API limits](https://meta.discourse.org/t/do-not-see-discourse-config-site-settings-yml-to-set-user-api-limits/353138)

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**Author:** [@joshhabka](https://meta.discourse.org/u/joshhabka)\
**Replies:** 5\
**Last updated:** [February 20, 2025, 12:25am UTC](https://meta.discourse.org/t/do-not-see-discourse-config-site-settings-yml-to-set-user-api-limits/353138 "2025-02-20T00:25:48Z")

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I cannot find site\_settings.yml to adjust my instance rate limits?

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## [WebP images are broken in Gmail](https://meta.discourse.org/t/webp-images-are-broken-in-gmail/337500)

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**Author:** [@Firsh](https://meta.discourse.org/u/Firsh)\
**Replies:** 6\
**Last updated:** [February 19, 2025, 4:56pm UTC](https://meta.discourse.org/t/webp-images-are-broken-in-gmail/337500 "2025-02-19T16:56:46Z")

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I have WebP images coming from WP DC SSO connection when creating new posts that create new topics. The Image URLs are valid, accessible even if hotlinked, but DC is instructed to create a local copy. For example this: …

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## [Topic.has\_summary is random, not reliable](https://meta.discourse.org/t/topic-has-summary-is-random-not-reliable/352715)

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**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 2\
**Last updated:** [February 19, 2025, 7:51pm UTC](https://meta.discourse.org/t/topic-has-summary-is-random-not-reliable/352715 "2025-02-19T19:51:29Z")

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All of my topics have summaries. But when I get a topic with /t/topic\_id.json and check the has\_summary attribute, it’s 50/50. Even if it says has\_summary = false, I can see the summary by clicking or with /discourse-ai…

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## [RSS Feed Not Working for Discourse Forum](https://meta.discourse.org/t/rss-feed-not-working-for-discourse-forum/352993)

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**Author:** [@emonunix](https://meta.discourse.org/u/emonunix)\
**Replies:** 4\
**Last updated:** [February 19, 2025, 6:25pm UTC](https://meta.discourse.org/t/rss-feed-not-working-for-discourse-forum/352993 "2025-02-19T18:25:50Z")

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I’m having trouble fetching RSS feeds from my Discourse forum, thePros, and I’m hoping to get some guidance on resolving the issue. Issue Description: I am using RSS to fetch data from my Discourse forums. In my Mamaped…

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## [Logged in as different user real time](https://meta.discourse.org/t/logged-in-as-different-user-real-time/328698)

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**Author:** [@tsk](https://meta.discourse.org/u/tsk)\
**Replies:** 38\
**Last updated:** [February 19, 2025, 4:49pm UTC](https://meta.discourse.org/t/logged-in-as-different-user-real-time/328698 "2025-02-19T16:49:22Z")

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Hi On several occasions I have now been logged in as a different user in the midst of scrolling a thread. It has been the same user each time. We both have admin privileges. There’s nothing in the logs.

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## [Favicon and stats missing for site in Discover](https://meta.discourse.org/t/favicon-and-stats-missing-for-site-in-discover/353953)

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**Author:** [@Shauny](https://meta.discourse.org/u/Shauny)\
**Replies:** 2\
**Last updated:** [February 19, 2025, 3:18pm UTC](https://meta.discourse.org/t/favicon-and-stats-missing-for-site-in-discover/353953 "2025-02-19T15:18:04Z")

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My site is on Discourse Discover but unlike seemingly every other site I look at, mine is missing: A Favicon Stats about number of members How can I correct this? The site is:

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## [I can't upload my images for logo and many things](https://meta.discourse.org/t/i-cant-upload-my-images-for-logo-and-many-things/353107)

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**Author:** [@bairidaka](https://meta.discourse.org/u/bairidaka)\
**Replies:** 2\
**Last updated:** [February 19, 2025, 2:34pm UTC](https://meta.discourse.org/t/i-cant-upload-my-images-for-logo-and-many-things/353107 "2025-02-19T14:34:43Z")

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Like this image It popped an error (抱歉出错了 means sorry for this mistake) when I uploaded an image for setting my website logo. I checked the logs and storage space, and they were all normal.

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## [Help with Discourse AI](https://meta.discourse.org/t/help-with-discourse-ai/352947)

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**Author:** [@hmmmnotsure](https://meta.discourse.org/u/hmmmnotsure)\
**Replies:** 5\
**Last updated:** [February 19, 2025, 2:06pm UTC](https://meta.discourse.org/t/help-with-discourse-ai/352947 "2025-02-19T14:06:50Z")

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I want to use Discourse AI. I have some questions regarding this. What data is being utilized by Discourse AI (and any LLM like OpenAI or Google LLM)? Does it include any sensitive data? Is any of this data being used …

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## [Trendy Login not appearing in installed plugins](https://meta.discourse.org/t/trendy-login-not-appearing-in-installed-plugins/352825)

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**Author:** [@Intagrator](https://meta.discourse.org/u/Intagrator)\
**Replies:** 3\
**Last updated:** [February 19, 2025, 1:36pm UTC](https://meta.discourse.org/t/trendy-login-not-appearing-in-installed-plugins/352825 "2025-02-19T13:36:22Z")

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Please forgive a novice user and a non-technical entrepreneur. I have run all the steps in the discourse plugin installation guide when trying to install the Trendy Login plugin. Following installation and ./launcher reb…

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## [Is there an API that can convert a topic into a PDF file?](https://meta.discourse.org/t/is-there-an-api-that-can-convert-a-topic-into-a-pdf-file/353048)

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**Author:** [@yangxuan](https://meta.discourse.org/u/yangxuan)\
**Replies:** 1\
**Last updated:** [February 19, 2025, 10:16am UTC](https://meta.discourse.org/t/is-there-an-api-that-can-convert-a-topic-into-a-pdf-file/353048 "2025-02-19T10:16:56Z")

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Is there an API that can convert a topic into a PDF file? If not, are there any recommended tools to complete the conversion？

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## [Listing and Deleting Persona Uploaded Files Using API](https://meta.discourse.org/t/listing-and-deleting-persona-uploaded-files-using-api/352955)

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**Author:** [@oppman](https://meta.discourse.org/u/oppman)\
**Replies:** 1\
**Last updated:** [February 19, 2025, 6:41am UTC](https://meta.discourse.org/t/listing-and-deleting-persona-uploaded-files-using-api/352955 "2025-02-19T06:41:59Z")

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I want to use an API to list and delete files uploaded to a persona on the Discourse AI plugin. I am planning to use this API technique to upload files - Uploading a new file to a discourse AI persona I am using a com…

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## [Migrating from Multisite to Single-Site Setup](https://meta.discourse.org/t/migrating-from-multisite-to-single-site-setup/352921)

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**Author:** [@Abdelrahman\_MoHamed](https://meta.discourse.org/u/Abdelrahman_MoHamed)\
**Replies:** 0\
**Last updated:** [February 18, 2025, 4:32pm UTC](https://meta.discourse.org/t/migrating-from-multisite-to-single-site-setup/352921 "2025-02-18T16:32:37Z")

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We recently decided to move our Discourse forum from a multisite setup to a single-site setup. Here’s what I did: Removed the multisite configuration file (multisite.yml) Deleted the related databases from PostgreSQL M…

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## [Is the Meta Discourse forum customized or available for all to use as a theme?](https://meta.discourse.org/t/is-the-meta-discourse-forum-customized-or-available-for-all-to-use-as-a-theme/352793)

<div class="topic-metadata">

**Author:** [@hiythere123](https://meta.discourse.org/u/hiythere123)\
**Replies:** 5\
**Last updated:** [February 18, 2025, 10:52pm UTC](https://meta.discourse.org/t/is-the-meta-discourse-forum-customized-or-available-for-all-to-use-as-a-theme/352793 "2025-02-18T22:52:54Z")

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Hi, I wonder if Metas Discourse theme is available as I think it looks pretty good, I also wonder which plugins are being used here? Best regards Juliani

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## [Automatic account creation and login when login\_required is false](https://meta.discourse.org/t/automatic-account-creation-and-login-when-login-required-is-false/352796)

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**Author:** [@SkhemaDeveloper](https://meta.discourse.org/u/SkhemaDeveloper)\
**Replies:** 2\
**Last updated:** [February 18, 2025, 10:15pm UTC](https://meta.discourse.org/t/automatic-account-creation-and-login-when-login-required-is-false/352796 "2025-02-18T22:15:56Z")

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Hi folks, I previously had configured an SSO flow where login\_required was set to true and it worked nicely. Users within my application follow a link to the community and their account is automatically created and imme…

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## [Topic API gets the wrong posts- consistently off by 5](https://meta.discourse.org/t/topic-api-gets-the-wrong-posts-consistently-off-by-5/352972)

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**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 3\
**Last updated:** [February 18, 2025, 10:14pm UTC](https://meta.discourse.org/t/topic-api-gets-the-wrong-posts-consistently-off-by-5/352972 "2025-02-18T22:14:49Z")

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/t/slug/123.json?post\_number=10 gets the 5th post. /t/slug/123.json?post\_number=50 gets the 45th post, etc. It’s consistently off by 5. If you want to get all the posts, you have to use pagination, and unless you account…

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## [Configure AI Chatbot for Trust Level 0 Access](https://meta.discourse.org/t/configure-ai-chatbot-for-trust-level-0-access/350971)

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**Author:** [@oppman](https://meta.discourse.org/u/oppman)\
**Replies:** 3\
**Last updated:** [February 18, 2025, 7:41pm UTC](https://meta.discourse.org/t/configure-ai-chatbot-for-trust-level-0-access/350971 "2025-02-18T19:41:26Z")

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How can I enable new users to access the AI chatbot at trust level 0? I believe that the ai chatbot requires PM access and the PM is disabled until trust level 1. I am considering disabling search and just relying on t…

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## [Link Image Not Working](https://meta.discourse.org/t/link-image-not-working/352191)

<div class="topic-metadata">

**Author:** [@YJ\_Lim](https://meta.discourse.org/u/YJ_Lim)\
**Replies:** 8\
**Last updated:** [February 18, 2025, 7:05pm UTC](https://meta.discourse.org/t/link-image-not-working/352191 "2025-02-18T19:05:22Z")

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Hello! I’m having issues producing an image when trying to post the link on Twitter and Linkedin. I end up getting these images instead. We have it set up with our logo in the metadata, but it isn’t showing up. How do I…

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## [End to End Encryption?](https://meta.discourse.org/t/end-to-end-encryption/352939)

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**Author:** [@Wall-E](https://meta.discourse.org/u/Wall-E)\
**Replies:** 1\
**Last updated:** [February 18, 2025, 6:16pm UTC](https://meta.discourse.org/t/end-to-end-encryption/352939 "2025-02-18T18:16:25Z")

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My organization may imminently be forcefully scrutinized. What sort of extra security, beside the default ones, is available on a Discourse site hosted on Amazon AWS? Can we enable something similar to Signal to avoid ou…

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## [How to Delete Uploaded Files?](https://meta.discourse.org/t/how-to-delete-uploaded-files/25001)

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**Author:** [@Mohammad](https://meta.discourse.org/u/Mohammad)\
**Replies:** 28\
**Last updated:** [February 18, 2025, 5:12pm UTC](https://meta.discourse.org/t/how-to-delete-uploaded-files/25001 "2025-02-18T17:12:25Z")

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I wanted to know how to delete files when we don’t want them. Like sometimes users upload large size files and upload multiple copies of the same file. How can I delete the repeatedly uploaded items and keep my disk spa…

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## [Problems with PWA on iOS](https://meta.discourse.org/t/problems-with-pwa-on-ios/316857)

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**Author:** [@Shauny](https://meta.discourse.org/u/Shauny)\
**Replies:** 7\
**Last updated:** [February 18, 2025, 4:54pm UTC](https://meta.discourse.org/t/problems-with-pwa-on-ios/316857 "2025-02-18T16:54:33Z")

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Are there known issues with the Progressive Web App on iOS? It all works fine but then after a while I start getting problems - the “sticky” header and footer stop sticking and appear in the middle of the page, and also…

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## [Where is the user profile online status setting shown or used?](https://meta.discourse.org/t/where-is-the-user-profile-online-status-setting-shown-or-used/352904)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 2\
**Last updated:** [February 18, 2025, 4:19pm UTC](https://meta.discourse.org/t/where-is-the-user-profile-online-status-setting-shown-or-used/352904 "2025-02-18T16:19:33Z")

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Where is this online status setting shown or used? :thinking: I’m trying to work out what it’s actually for :thinking:

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## [Ubuntu 24.10 redis failed to connect](https://meta.discourse.org/t/ubuntu-24-10-redis-failed-to-connect/352897)

<div class="topic-metadata">

**Author:** [@RandomUsername](https://meta.discourse.org/u/RandomUsername)\
**Replies:** 3\
**Last updated:** [February 18, 2025, 3:14pm UTC](https://meta.discourse.org/t/ubuntu-24-10-redis-failed-to-connect/352897 "2025-02-18T15:14:11Z")

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Priority/Severity: Highest/Critical. Platform: Ubuntu 24.10 oracular amd x64. Description: After starting up image by this guide The registration page after pressing button “Register” is just refreshing and not re…

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