# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=12&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 13

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## [Can a leaderboard top contributor have no topic or posts in their activity?](https://meta.discourse.org/t/can-a-leaderboard-top-contributor-have-no-topic-or-posts-in-their-activity/401479)

<div class="topic-metadata">

**Author:** [@MCobb](https://meta.discourse.org/u/MCobb)\
**Replies:** 3\
**Last updated:** [24 april 2026 om 19:23 UTC](https://meta.discourse.org/t/can-a-leaderboard-top-contributor-have-no-topic-or-posts-in-their-activity/401479 "2026-04-24T19:23:04Z")

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Is it possible to have a top leaderboard contributor when they don’t have any topics or posts in their activity?

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## [Support Mailbox archiving for some and not others](https://meta.discourse.org/t/support-mailbox-archiving-for-some-and-not-others/401361)

<div class="topic-metadata">

**Author:** [@famousamos.1](https://meta.discourse.org/u/famousamos.1)\
**Replies:** 0\
**Last updated:** [23 april 2026 om 13:52 UTC](https://meta.discourse.org/t/support-mailbox-archiving-for-some-and-not-others/401361 "2026-04-23T13:52:38Z")

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Hi! So we have a support mailbox and those people are in the support group. We also have people who handle certain issues or problems. For example, when a support request comes in for “I need a new invite”, we have one o…

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## [Flagging with AI Automation- "reviewable item #123" is not descriptive](https://meta.discourse.org/t/flagging-with-ai-automation-reviewable-item-123-is-not-descriptive/401323)

<div class="topic-metadata">

**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 1\
**Last updated:** [23 april 2026 om 05:53 UTC](https://meta.discourse.org/t/flagging-with-ai-automation-reviewable-item-123-is-not-descriptive/401323 "2026-04-23T05:53:28Z")

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I use Automation to flag posts, for example if the post appears to contain bank wiring information. Moderators get a notification that says simply “reviewable item #123”. This is not descriptive- they have to click and g…

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## [Getting notified that out of date but not able to update](https://meta.discourse.org/t/getting-notified-that-out-of-date-but-not-able-to-update/401160)

<div class="topic-metadata">

**Author:** [@smilitello](https://meta.discourse.org/u/smilitello)\
**Replies:** 16\
**Last updated:** [22 april 2026 om 21:05 UTC](https://meta.discourse.org/t/getting-notified-that-out-of-date-but-not-able-to-update/401160 "2026-04-22T21:05:37Z")

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## [Troubleshooting the Discourse on Ghost commenting integration](https://meta.discourse.org/t/troubleshooting-the-discourse-on-ghost-commenting-integration/401282)

<div class="topic-metadata">

**Author:** [@stromfeldt](https://meta.discourse.org/u/stromfeldt)\
**Replies:** 2\
**Last updated:** [21 april 2026 om 02:09 UTC](https://meta.discourse.org/t/troubleshooting-the-discourse-on-ghost-commenting-integration/401282 "2026-04-21T02:09:55Z")

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A massive thanks for this as the new setup truly makes Discourse into a legit commenting system, particularly for the usage of combining the commenting systems of several aggregated blogs into one forum system. That bein…

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## [Forum threads don't load from logged in users after reboot + upgrade from admin panel - how to speed it up?](https://meta.discourse.org/t/forum-threads-dont-load-from-logged-in-users-after-reboot-upgrade-from-admin-panel-how-to-speed-it-up/400446)

<div class="topic-metadata">

**Author:** [@InquilineKea](https://meta.discourse.org/u/InquilineKea)\
**Replies:** 4\
**Last updated:** [22 april 2026 om 17:08 UTC](https://meta.discourse.org/t/forum-threads-dont-load-from-logged-in-users-after-reboot-upgrade-from-admin-panel-how-to-speed-it-up/400446 "2026-04-22T17:08:41Z")

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So I can barely post threads anymore when logged in. When logged off, the threads work fine. An upgrade failed mid-way and the forum went offline. we used codex to fix the upgrade and it worked again. Hosted on Digita…

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## [API error 500](https://meta.discourse.org/t/topic/401118)

<div class="topic-metadata">

**Author:** [@shixiaochi](https://meta.discourse.org/u/shixiaochi)\
**Replies:** 2\
**Last updated:** [21 april 2026 om 16:27 UTC](https://meta.discourse.org/t/topic/401118 "2026-04-21T16:27:59Z")

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What are the common causes of a 500 error when calling the /discourse-ai/embeddings/semantic-search endpoint?

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## [Still not receiving email notifications](https://meta.discourse.org/t/still-not-receiving-email-notifications/401077)

<div class="topic-metadata">

**Author:** [@smilitello](https://meta.discourse.org/u/smilitello)\
**Replies:** 14\
**Last updated:** [21 april 2026 om 13:54 UTC](https://meta.discourse.org/t/still-not-receiving-email-notifications/401077 "2026-04-21T13:54:28Z")

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I don’t know if our AssociationSphere is live yet (our website is, though), but several of our staff have been testing our AssociationSphere forum. We set our email preferences, both in Discourse, and also directly in ou…

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## [Mobile Rendering issues (mostly PWA)](https://meta.discourse.org/t/mobile-rendering-issues-mostly-pwa/401109)

<div class="topic-metadata">

**Author:** [@dennisjbr](https://meta.discourse.org/u/dennisjbr)\
**Replies:** 1\
**Last updated:** [21 april 2026 om 11:47 UTC](https://meta.discourse.org/t/mobile-rendering-issues-mostly-pwa/401109 "2026-04-21T11:47:39Z")

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I’m curious, are we the only ones that have users who have mobile rendering issues? For example, we have users who are missing the “Create Topic” button at the bottom, and frequently, the list of latest posts page will …

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## [Save the website for offline viewing](https://meta.discourse.org/t/save-the-website-for-offline-viewing/401122)

<div class="topic-metadata">

**Author:** [@Александр\_Калиниченко](https://meta.discourse.org/u/%D0%90%D0%BB%D0%B5%D0%BA%D1%81%D0%B0%D0%BD%D0%B4%D1%80_%D0%9A%D0%B0%D0%BB%D0%B8%D0%BD%D0%B8%D1%87%D0%B5%D0%BD%D0%BA%D0%BE)\
**Replies:** 1\
**Last updated:** [21 april 2026 om 11:19 UTC](https://meta.discourse.org/t/save-the-website-for-offline-viewing/401122 "2026-04-21T11:19:07Z")

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How can I save the entire forum to a local disk? I don’t need all the files, but only what the average user sees. For some reason, utilities like HTTrack or Getleft don’t do a good job. Either they give errors, or they d…

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## [When OpenID Connect overrides email](https://meta.discourse.org/t/when-openid-connect-overrides-email/401037)

<div class="topic-metadata">

**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 0\
**Last updated:** [20 april 2026 om 10:25 UTC](https://meta.discourse.org/t/when-openid-connect-overrides-email/401037 "2026-04-20T10:25:29Z")

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On a self-hosted site using OpenID Connect, is there a supported Rails console method to mark an existing alternate email in user\_emails as confirmed without changing the account’s primary email? Goal: avoid duplicate a…

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## [Publishing WordPress gallery posts on Discourse](https://meta.discourse.org/t/pubblicazione-post-con-galleria-wordpress-su-discourse/400954)

<div class="topic-metadata">

**Author:** [@FrancescoM](https://meta.discourse.org/u/FrancescoM)\
**Replies:** 18\
**Last updated:** [20 april 2026 om 09:53 UTC](https://meta.discourse.org/t/pubblicazione-post-con-galleria-wordpress-su-discourse/400954 "2026-04-20T09:53:39Z")

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Hello, I have been using the "WP Discourse" plugin for months now, and it has always worked well with articles composed of galleries plus paragraphs. I published an article on the blog containing only a gallery of about 60 images, and ...

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## [How to verify a subdomain (mysite.discourse.group) in Google Search Console?](https://meta.discourse.org/t/how-to-verify-a-subdomain-mysite-discourse-group-in-google-search-console/401003)

<div class="topic-metadata">

**Author:** [@BalbiNoah](https://meta.discourse.org/u/BalbiNoah)\
**Replies:** 3\
**Last updated:** [20 april 2026 om 09:10 UTC](https://meta.discourse.org/t/how-to-verify-a-subdomain-mysite-discourse-group-in-google-search-console/401003 "2026-04-20T09:10:54Z")

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I’m trying to add and verify my Discourse forum, which is hosted on a subdomain (e.g., mysite.discourse.group), in Google Search Console. I’m a bit confused about the correct way to do this and would appreciate guidance…

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## [Change default landing page for Groups (Members → Activity/Messages?)](https://meta.discourse.org/t/change-default-landing-page-for-groups-members-activity-messages/400825)

<div class="topic-metadata">

**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 2\
**Last updated:** [20 april 2026 om 01:24 UTC](https://meta.discourse.org/t/change-default-landing-page-for-groups-members-activity-messages/400825 "2026-04-20T01:24:43Z")

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Default group landing tab. By default, when entering a group, it lands on the Members tab. For most use cases this feels low value since it just shows the list of members and doesn’t surface any current activity (or …

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## [New user filter by custom field and contact](https://meta.discourse.org/t/new-user-filter-by-custom-field-and-contact/400989)

<div class="topic-metadata">

**Author:** [@ccdw](https://meta.discourse.org/u/ccdw)\
**Replies:** 3\
**Last updated:** [19 april 2026 om 16:14 UTC](https://meta.discourse.org/t/new-user-filter-by-custom-field-and-contact/400989 "2026-04-19T16:14:21Z")

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Hey, My partner is trialling hosted pro version and she will want to invite members from her community. On sign up she wants them to fill out a form, presumably with custom fields and later will want to be able to conta…

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## [New posts/replies do not appear in real-time; manual refresh required](https://meta.discourse.org/t/new-posts-replies-do-not-appear-in-real-time-manual-refresh-required/400710)

<div class="topic-metadata">

**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 3\
**Last updated:** [19 april 2026 om 15:12 UTC](https://meta.discourse.org/t/new-posts-replies-do-not-appear-in-real-time-manual-refresh-required/400710 "2026-04-19T15:12:12Z")

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Summary In our Discourse instance, new posts and replies in topics are not appearing automatically. Users must manually refresh the page to see later posts, despite being actively viewing the topic. This appears to be a…

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## [Some sort of variable to eliminate duplicate text?](https://meta.discourse.org/t/some-sort-of-variable-to-eliminate-duplicate-text/400979)

<div class="topic-metadata">

**Author:** [@Thatflyerguy](https://meta.discourse.org/u/Thatflyerguy)\
**Replies:** 2\
**Last updated:** [19 april 2026 om 05:33 UTC](https://meta.discourse.org/t/some-sort-of-variable-to-eliminate-duplicate-text/400979 "2026-04-19T05:33:07Z")

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Hi all! I work on the wiki for a large game forum that uses discourse, and as part of that we have tables with pictures embedded. On this page in particular, we have nearly 2000 images, many of which are this identical …

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## [Are there any good Chinese plugins?](https://meta.discourse.org/t/topic/400973)

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**Author:** [@Lxk520](https://meta.discourse.org/u/Lxk520)\
**Replies:** 1\
**Last updated:** [18 april 2026 om 22:27 UTC](https://meta.discourse.org/t/topic/400973 "2026-04-18T22:27:37Z")

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Why does some content still appear in English? Are there any good global Chinese plugins? Also, the current Chinese translations seem difficult to understand. Are there any plugins that provide better translations, meaning translations that align with how Chinese speakers naturally understand things?

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## [Overstappen van SMTP naar oAuth](https://meta.discourse.org/t/switching-from-smtp-to-oauth/367023)

<div class="topic-metadata">

**Author:** [@Pierpinna](https://meta.discourse.org/u/Pierpinna)\
**Replies:** 11\
**Last updated:** [18 april 2026 om 09:39 UTC](https://meta.discourse.org/t/switching-from-smtp-to-oauth/367023 "2026-04-18T09:39:12Z")

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Hallo, Vanwege een nieuw bedrijfsbeleid moeten we onze site-e-mailconfiguraties van SMTP naar oAuth overschakelen. Ik kan die optie echter niet vinden in het admin-paneel. Heeft iemand hulp? Bedankt

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## [Hidden comments reappearing automatically after edit?](https://meta.discourse.org/t/hidden-comments-reappearing-automatically-after-edit/399901)

<div class="topic-metadata">

**Author:** [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)\
**Replies:** 4\
**Last updated:** [17 april 2026 om 21:20 UTC](https://meta.discourse.org/t/hidden-comments-reappearing-automatically-after-edit/399901 "2026-04-17T21:20:01Z")

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I may have hit a bug. I hid an inappropriate comment, which the user then edited. I viewed the edits but took no action, and the edited comment appeared in the thread. I was able to replicate this using a second login. …

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## [Email Notifications for Forum Posts or Replies](https://meta.discourse.org/t/email-notifications-for-forum-posts-or-replies/400822)

<div class="topic-metadata">

**Author:** [@smilitello](https://meta.discourse.org/u/smilitello)\
**Replies:** 8\
**Last updated:** [17 april 2026 om 18:44 UTC](https://meta.discourse.org/t/email-notifications-for-forum-posts-or-replies/400822 "2026-04-17T18:44:46Z")

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Is it possible for users to receive an email when someone posts or replies to a post?

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## [Add text for /login (like js.create\_account.disclaimer for /signup)](https://meta.discourse.org/t/add-text-for-login-like-js-create-account-disclaimer-for-signup/400886)

<div class="topic-metadata">

**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [17 april 2026 om 14:58 UTC](https://meta.discourse.org/t/add-text-for-login-like-js-create-account-disclaimer-for-signup/400886 "2026-04-17T14:58:46Z")

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I’ve customised js.create\_account.disclaimer for when people go to sign up, but would like to add something similar for when people go to log in. Is this possible?

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## [What's the background image size for the Welcome Banner?](https://meta.discourse.org/t/whats-the-background-image-size-for-the-welcome-banner/400767)

<div class="topic-metadata">

**Author:** [@Diti](https://meta.discourse.org/u/Diti)\
**Replies:** 1\
**Last updated:** [17 april 2026 om 14:03 UTC](https://meta.discourse.org/t/whats-the-background-image-size-for-the-welcome-banner/400767 "2026-04-17T14:03:59Z")

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I am unable to find the size reference while changing background image of the Welcome Banner plugin. Is it 1600×400 px?

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## [How do I enable Associated Accounts with 2FA?](https://meta.discourse.org/t/how-do-i-enable-associated-accounts-with-2fa/129490)

<div class="topic-metadata">

**Author:** [@nedbat](https://meta.discourse.org/u/nedbat)\
**Replies:** 8\
**Last updated:** [17 april 2026 om 13:52 UTC](https://meta.discourse.org/t/how-do-i-enable-associated-accounts-with-2fa/129490 "2026-04-17T13:52:05Z")

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On my site (https://discuss.openedx.org), I don’t see Associated Accounts when I go to edit my profile, like I do when I edit my profile here. But I can’t see anything in settings or plugins that looks like something I …

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## [Remote images are always downloaded](https://meta.discourse.org/t/remote-images-are-always-downloaded/400697)

<div class="topic-metadata">

**Author:** [@AlexVoss](https://meta.discourse.org/u/AlexVoss)\
**Replies:** 6\
**Last updated:** [16 april 2026 om 23:39 UTC](https://meta.discourse.org/t/remote-images-are-always-downloaded/400697 "2026-04-16T23:39:07Z")

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Hi, We have a hosted instance of Discourse and are including images from our own website. This worked fine until today, when the user “system” started to replace the URLs with links to downloaded versions. I tried turni…

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## [Can no longer create global banners from restricted categories](https://meta.discourse.org/t/can-no-longer-create-global-banners-from-restricted-categories/398306)

<div class="topic-metadata">

**Author:** [@Discoursenaut](https://meta.discourse.org/u/Discoursenaut)\
**Replies:** 17\
**Last updated:** [16 april 2026 om 17:06 UTC](https://meta.discourse.org/t/can-no-longer-create-global-banners-from-restricted-categories/398306 "2026-04-16T17:06:27Z")

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Hey all, just noticed today that we can no longer do the following for restricted categories: Wrench \> Pin Topic \> Make Banner Topic How is everyone else managing their templates for banners they reuse? I’m not unders…

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## [Side bar footer container background color bug visible in RTL](https://meta.discourse.org/t/side-bar-footer-container-background-color-bug-visible-in-rtl/400803)

<div class="topic-metadata">

**Author:** [@discojan](https://meta.discourse.org/u/discojan)\
**Replies:** 1\
**Last updated:** [16 april 2026 om 16:39 UTC](https://meta.discourse.org/t/side-bar-footer-container-background-color-bug-visible-in-rtl/400803 "2026-04-16T16:39:12Z")

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there is black bars at the sides you can see it on https://routers.world/

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## [Error loading route Caused by plugin 'discourse-subscriptions'](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809)

<div class="topic-metadata">

**Author:** [@s3ejm](https://meta.discourse.org/u/s3ejm)\
**Replies:** 3\
**Last updated:** [16 april 2026 om 14:52 UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809 "2026-04-16T14:52:40Z")

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We are a new install with the latest release, and activated the Subscriptions plugin, and we’re getting this error message. Error loading route Caused by plugin ‘discourse-subscriptions’ Subscriptions version: 2.8.1 P…

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## [User-specific 502 errors after login — traced to DiscourseUpdates.has\_unseen\_features?](https://meta.discourse.org/t/user-specific-502-errors-after-login-traced-to-discourseupdates-has-unseen-features/394612)

<div class="topic-metadata">

**Author:** [@serkhelesheyi](https://meta.discourse.org/u/serkhelesheyi)\
**Replies:** 3\
**Last updated:** [16 april 2026 om 08:37 UTC](https://meta.discourse.org/t/user-specific-502-errors-after-login-traced-to-discourseupdates-has-unseen-features/394612 "2026-04-16T08:37:33Z")

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Hello, I’m facing a strange issue with my Discourse where 502 errors happen only for one specific user (admin) account after login, while: Anonymous users can access the site normally Other user accounts can log i…

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## [Where did the you are replying to an old topic warning go?](https://meta.discourse.org/t/where-did-the-you-are-replying-to-an-old-topic-warning-go/400688)

<div class="topic-metadata">

**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 3\
**Last updated:** [15 april 2026 om 16:57 UTC](https://meta.discourse.org/t/where-did-the-you-are-replying-to-an-old-topic-warning-go/400688 "2026-04-15T16:57:28Z")

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Hey all, hoping someone can help me figure this out. I’ve been running my forum for a while now and genuinely enjoy the platform, so this comes from a place of wanting to see it get even better. I can’t seem to activate…

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