# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=125&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 126

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## [Forum Engine's Search Functionality for Inflected Cyrillic Words](https://meta.discourse.org/t/forum-engines-search-functionality-for-inflected-cyrillic-words/286287)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 1\
**Last updated:** [March 7, 2024, 5:00am UTC](https://meta.discourse.org/t/forum-engines-search-functionality-for-inflected-cyrillic-words/286287 "2024-03-07T05:00:23Z")

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Should a forum engine correctly search for a word written in Cyrillic if it is inflected, but the root of the word remains the same? The inflection might involve, for example, gender, number, or case.

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## [Best option to have category "hidden" on Discourse, but otherwise accessible if you have the link?](https://meta.discourse.org/t/best-option-to-have-category-hidden-on-discourse-but-otherwise-accessible-if-you-have-the-link/298003)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 13\
**Last updated:** [March 6, 2024, 11:23pm UTC](https://meta.discourse.org/t/best-option-to-have-category-hidden-on-discourse-but-otherwise-accessible-if-you-have-the-link/298003 "2024-03-06T23:23:59Z")

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File sharing sites, video upload sites, they all have a feature where you can have an “unlisted” file/video—the video/file exists, anyone can access it, it’s just not published anywhere. I am looking to accomplish the s…

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## [Reply-by email pop3 auth failure](https://meta.discourse.org/t/reply-by-email-pop3-auth-failure/297873)

<div class="topic-metadata">

**Author:** [@sadie](https://meta.discourse.org/u/sadie)\
**Replies:** 4\
**Last updated:** [March 6, 2024, 11:07pm UTC](https://meta.discourse.org/t/reply-by-email-pop3-auth-failure/297873 "2024-03-06T23:07:04Z")

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After trying to setup with a gmail account – failure message said google wanted oauth2 in addition to user/pass .. I’m trying to get it to go on openinbox.com – not awfully expensive, supports starttls I can verify log…

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## [How to Copy and Share Image Links within a Discourse Forum?](https://meta.discourse.org/t/how-to-copy-and-share-image-links-within-a-discourse-forum/297549)

<div class="topic-metadata">

**Author:** [@BCHK](https://meta.discourse.org/u/BCHK)\
**Replies:** 5\
**Last updated:** [March 6, 2024, 8:14pm UTC](https://meta.discourse.org/t/how-to-copy-and-share-image-links-within-a-discourse-forum/297549 "2024-03-06T20:14:04Z")

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How do you get links within a forum from images already shared in the forum - to show up in a thread as the full image and not just the link. I’ve read this thread - and I understand that “https” links to images should …

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## [Preventing staff from using external authentication providers](https://meta.discourse.org/t/preventing-staff-from-using-external-authentication-providers/298228)

<div class="topic-metadata">

**Author:** [@hello-smile6](https://meta.discourse.org/u/hello-smile6)\
**Replies:** 0\
**Last updated:** [March 6, 2024, 5:53pm UTC](https://meta.discourse.org/t/preventing-staff-from-using-external-authentication-providers/298228 "2024-03-06T17:53:03Z")

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Is there some way to prevent all staff members from being able to use external authentication providers (e.g. github authentication) to log in without forcing 2FA for staff members?

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## [Sub-sub-categories CSS regressions and additional functionality to customise their behaviour](https://meta.discourse.org/t/sub-sub-categories-css-regressions-and-additional-functionality-to-customise-their-behaviour/298035)

<div class="topic-metadata">

**Author:** [@almereyda](https://meta.discourse.org/u/almereyda)\
**Replies:** 3\
**Last updated:** [March 6, 2024, 6:12pm UTC](https://meta.discourse.org/t/sub-sub-categories-css-regressions-and-additional-functionality-to-customise-their-behaviour/298035 "2024-03-06T18:12:10Z")

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After activating the third layer of sub-sub-categories, as explained in Sub-sub-categories - #7 by Michael\_Uray, we are observing certain regressions of this (undocumented) feature. Looking at the visual glitch describe…

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## [FAQ page tabs](https://meta.discourse.org/t/faq-page-tabs/298203)

<div class="topic-metadata">

**Author:** [@Mollyvog](https://meta.discourse.org/u/Mollyvog)\
**Replies:** 1\
**Last updated:** [March 6, 2024, 5:53pm UTC](https://meta.discourse.org/t/faq-page-tabs/298203 "2024-03-06T17:53:44Z")

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Hello, I need to make changes to our FAQ page and I’m a bit stuck. I need to: Keep the terms and conditions on this page (so tabbed rather than opening a new page) Change Help to our Help using this site - Sue …

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## [How are \`system\_messages.welcome\_user.\*\` values used?](https://meta.discourse.org/t/how-are-system-messages-welcome-user-values-used/295659)

<div class="topic-metadata">

**Author:** [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Replies:** 11\
**Last updated:** [March 6, 2024, 5:23pm UTC](https://meta.discourse.org/t/how-are-system-messages-welcome-user-values-used/295659 "2024-03-06T17:23:44Z")

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I thought the system\_messages.welcome\_user.\* fields formed an email, but I signed up with my personal account and never received this welcome. (I’ve checked spam.) Is this vestigial? If not, where should I be looking?

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## [Reply Mailinglist](https://meta.discourse.org/t/reply-mailinglist/297732)

<div class="topic-metadata">

**Author:** [@Taste-OF-IT](https://meta.discourse.org/u/Taste-OF-IT)\
**Replies:** 5\
**Last updated:** [March 6, 2024, 12:54pm UTC](https://meta.discourse.org/t/reply-mailinglist/297732 "2024-03-06T12:54:43Z")

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Hi, i try using mailing list and mail reply. I have a selfhosted Discourse container. All work well. Emails are received and send. Mails from new Topics are send and received. But if i answer to an email and topic i got…

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## [Are RSS feed GETs counted as page views?](https://meta.discourse.org/t/are-rss-feed-gets-counted-as-page-views/298057)

<div class="topic-metadata">

**Author:** [@simonmic](https://meta.discourse.org/u/simonmic)\
**Replies:** 0\
**Last updated:** [March 5, 2024, 8:37pm UTC](https://meta.discourse.org/t/are-rss-feed-gets-counted-as-page-views/298057 "2024-03-05T20:37:08Z")

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G’day all. When feed readers poll your hosted discourse’s RSS feeds, does that use up page views quota ?

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## [Changing password requirements](https://meta.discourse.org/t/changing-password-requirements/297986)

<div class="topic-metadata">

**Author:** [@Mollyvog](https://meta.discourse.org/u/Mollyvog)\
**Replies:** 2\
**Last updated:** [March 5, 2024, 2:36pm UTC](https://meta.discourse.org/t/changing-password-requirements/297986 "2024-03-05T14:36:10Z")

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Hello, I want to change our password requirements to 12 letters. Are legacy passwords affected, eg will users be prompted to change their passwords? Thanks in advance

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## [Kanban preventing Calender link from appearing in nav?](https://meta.discourse.org/t/kanban-preventing-calender-link-from-appearing-in-nav/305033)

<div class="topic-metadata">

**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 0\
**Last updated:** [March 5, 2024, 1:53pm UTC](https://meta.discourse.org/t/kanban-preventing-calender-link-from-appearing-in-nav/305033 "2024-03-05T13:53:29Z")

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Is the kanban-board preventing the Calendar from appearing on the category page? I have this on the category page: Maybe it’s just the amount of top links that is to blame? If I disable the kanban, then I can see t…

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## [How to integrate with a Merchant of Record like Paddle](https://meta.discourse.org/t/how-to-integrate-with-a-merchant-of-record-like-paddle/297907)

<div class="topic-metadata">

**Author:** [@Jonster](https://meta.discourse.org/u/Jonster)\
**Replies:** 3\
**Last updated:** [March 5, 2024, 12:30pm UTC](https://meta.discourse.org/t/how-to-integrate-with-a-merchant-of-record-like-paddle/297907 "2024-03-05T12:30:30Z")

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We plan to offer paid subscriptions internationally. However, managing country-specific VAT in potentially a myriad of countries poses a significant challenge. One way to simplify this process is by using a Merchant of …

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## [Missing rss feed which corresponds to "new" topics](https://meta.discourse.org/t/missing-rss-feed-which-corresponds-to-new-topics/295686)

<div class="topic-metadata">

**Author:** [@janbolmeson](https://meta.discourse.org/u/janbolmeson)\
**Replies:** 15\
**Last updated:** [March 4, 2024, 10:20pm UTC](https://meta.discourse.org/t/missing-rss-feed-which-corresponds-to-new-topics/295686 "2024-03-04T22:20:35Z")

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Background According to docs we have a lot of RSS-feeds: Finding Discourse RSS feeds But we are actually missing the https://meta.discourse.org/new.rss It’s easy to mix up “new” with “latest” (which works) but they …

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## [New users not receiving activation emails](https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664)

<div class="topic-metadata">

**Author:** [@kainos](https://meta.discourse.org/u/kainos)\
**Replies:** 3\
**Last updated:** [March 4, 2024, 7:58pm UTC](https://meta.discourse.org/t/new-users-not-receiving-activation-emails/296664 "2024-03-04T19:58:32Z")

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I upgrade always my Discourse Forum. But now I have Problems. New Users no longer receive activation emails, me too (answers from users). I am not IT or Forum Technical, I don t know what to do? Please simply Solutions? …

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## [How does remove\_older\_backups interact with maximum\_backups?](https://meta.discourse.org/t/how-does-remove-older-backups-interact-with-maximum-backups/297842)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [March 4, 2024, 7:52pm UTC](https://meta.discourse.org/t/how-does-remove-older-backups-interact-with-maximum-backups/297842 "2024-03-04T19:52:52Z")

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I got a bigger-than-expected AWS bill this month and found that one site had an extra 500GB of backups. DISCOURSE\_MAXIMUM\_BACKUPS is set to 14, so I was surprised that there were many more than 14 backups. I noticed a ne…

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## [Discourse v3.0.6 to v3.1.1 upgrade error - undefined method \`register\_bookmarkable' for Bookmark:Class](https://meta.discourse.org/t/discourse-v3-0-6-to-v3-1-1-upgrade-error-undefined-method-register-bookmarkable-for-bookmark-class/281264)

<div class="topic-metadata">

**Author:** [@stevejr](https://meta.discourse.org/u/stevejr)\
**Replies:** 26\
**Last updated:** [March 4, 2024, 6:50pm UTC](https://meta.discourse.org/t/discourse-v3-0-6-to-v3-1-1-upgrade-error-undefined-method-register-bookmarkable-for-bookmark-class/281264 "2024-03-04T18:50:55Z")

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Hi, I am trying to upgrade my Discourse install from image tag 3.0.6 to 3.1.1 but am seeing the below issue. I know I am using what is deemed an unsupported installation with the Bitnami Helm Chart in a Kubernetes clust…

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## [Agree to additional terms before joining group](https://meta.discourse.org/t/agree-to-additional-terms-before-joining-group/297791)

<div class="topic-metadata">

**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 5\
**Last updated:** [March 4, 2024, 6:34pm UTC](https://meta.discourse.org/t/agree-to-additional-terms-before-joining-group/297791 "2024-03-04T18:34:56Z")

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Are there any built-in features or existing plug-ins which support the following use case: There is a sub-category on the forum which requires users to sign a disclaimer before joining. I’d like to provide a link where…

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## [Can the topic map be customised?](https://meta.discourse.org/t/can-the-topic-map-be-customised/297803)

<div class="topic-metadata">

**Author:** [@Imgbi](https://meta.discourse.org/u/Imgbi)\
**Replies:** 5\
**Last updated:** [March 4, 2024, 2:28pm UTC](https://meta.discourse.org/t/can-the-topic-map-be-customised/297803 "2024-03-04T14:28:30Z")

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Can the topic map be disabled entirely or just show basic stats like total views and replies? List of links in the thread is not necessary imo.

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## [Create posts with AI](https://meta.discourse.org/t/create-posts-with-ai/297794)

<div class="topic-metadata">

**Author:** [@Iavyn](https://meta.discourse.org/u/Iavyn)\
**Replies:** 1\
**Last updated:** [March 4, 2024, 1:44pm UTC](https://meta.discourse.org/t/create-posts-with-ai/297794 "2024-03-04T13:44:33Z")

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Is there a way to connect chatGPT or any other AI with Discourse to automatically create posts and reactions?

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## [Last update breaks permalink for categories](https://meta.discourse.org/t/last-update-breaks-permalink-for-categories/297435)

<div class="topic-metadata">

**Author:** [@pama](https://meta.discourse.org/u/pama)\
**Replies:** 17\
**Last updated:** [March 4, 2024, 10:57am UTC](https://meta.discourse.org/t/last-update-breaks-permalink-for-categories/297435 "2024-03-04T10:57:54Z")

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With the last update the permalink to category is broken, permalinks for topics are working fine. For example: category/11562 redirects to c/11562 which is incorrect, the redirect which is correctly set as destination …

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## [How do I reset the email style?](https://meta.discourse.org/t/how-do-i-reset-the-email-style/297779)

<div class="topic-metadata">

**Author:** [@etki](https://meta.discourse.org/u/etki)\
**Replies:** 0\
**Last updated:** [March 4, 2024, 9:55am UTC](https://meta.discourse.org/t/how-do-i-reset-the-email-style/297779 "2024-03-04T09:55:37Z")

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How do I reset the email style?

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## [The site is offline when installing the plugin](https://meta.discourse.org/t/the-site-is-offline-when-installing-the-plugin/297627)

<div class="topic-metadata">

**Author:** [@etki](https://meta.discourse.org/u/etki)\
**Replies:** 15\
**Last updated:** [March 3, 2024, 8:31pm UTC](https://meta.discourse.org/t/the-site-is-offline-when-installing-the-plugin/297627 "2024-03-03T20:31:36Z")

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Hello, is it normal for the site to be offline when installing/updating themes and plugins?

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## [Can only upload a few dozen Watched Words](https://meta.discourse.org/t/can-only-upload-a-few-dozen-watched-words/294031)

<div class="topic-metadata">

**Author:** [@Yola](https://meta.discourse.org/u/Yola)\
**Replies:** 3\
**Last updated:** [March 3, 2024, 5:22pm UTC](https://meta.discourse.org/t/can-only-upload-a-few-dozen-watched-words/294031 "2024-03-03T17:22:04Z")

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Why can I only upload a few dozen words? What is the problem?

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## [Send a message to an inactive group](https://meta.discourse.org/t/send-a-message-to-an-inactive-group/296468)

<div class="topic-metadata">

**Author:** [@Eloïse\_Barrège](https://meta.discourse.org/u/Elo%C3%AFse_Barr%C3%A8ge)\
**Replies:** 2\
**Last updated:** [March 3, 2024, 2:29pm UTC](https://meta.discourse.org/t/send-a-message-to-an-inactive-group/296468 "2024-03-03T14:29:56Z")

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I’m looking to send a message to people who haven’t logged in for 90 days. How would you do it? At the moment, what I’m imagining would be to automatically add a person to an inactive group when he hasn’t come in for 90…

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## [Getting more discourse user data when using discourse as identity provider](https://meta.discourse.org/t/getting-more-discourse-user-data-when-using-discourse-as-identity-provider/297698)

<div class="topic-metadata">

**Author:** [@wilson29thid](https://meta.discourse.org/u/wilson29thid)\
**Replies:** 0\
**Last updated:** [March 3, 2024, 1:25pm UTC](https://meta.discourse.org/t/getting-more-discourse-user-data-when-using-discourse-as-identity-provider/297698 "2024-03-03T13:25:38Z")

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Hi folks, I’m using discourse as an identity provider to login to my application. Per the docs, the result parameters include 8 bits of user dat (discourse user id, username, name, email, avatar\_url, admin, moderator, gr…

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## [Prevent topic title length from squishing Category description](https://meta.discourse.org/t/prevent-topic-title-length-from-squishing-category-description/297685)

<div class="topic-metadata">

**Author:** [@lisandro\_iaffar](https://meta.discourse.org/u/lisandro_iaffar)\
**Replies:** 0\
**Last updated:** [March 3, 2024, 11:00am UTC](https://meta.discourse.org/t/prevent-topic-title-length-from-squishing-category-description/297685 "2024-03-03T11:00:28Z")

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Hello! How can I prevent the topic title from squishing the category description (if long enough) when using “categories with featured topics”? UPDATE: Using this recent topic (thank you @Arkshine), I was able to s…

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## [Google Adsense Consent Management Platform (CMP) changes for Discourse](https://meta.discourse.org/t/google-adsense-consent-management-platform-cmp-changes-for-discourse/278039)

<div class="topic-metadata">

**Author:** [@RBoy](https://meta.discourse.org/u/RBoy)\
**Replies:** 17\
**Last updated:** [March 2, 2024, 7:35am UTC](https://meta.discourse.org/t/google-adsense-consent-management-platform-cmp-changes-for-discourse/278039 "2024-03-02T07:35:27Z")

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I got a message from Google: Beginning January 16, 2024, Google will require all publishers serving ads to EEA and UK users to use a Google-certified Consent Management Platform (CMP). You can use any Google-certified …

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## [Options to manage payments for paid Discourse communities](https://meta.discourse.org/t/options-to-manage-payments-for-paid-discourse-communities/119067)

<div class="topic-metadata">

**Author:** [@Vessy\_Tasheva](https://meta.discourse.org/u/Vessy_Tasheva)\
**Replies:** 2\
**Last updated:** [March 1, 2024, 5:19pm UTC](https://meta.discourse.org/t/options-to-manage-payments-for-paid-discourse-communities/119067 "2024-03-01T17:19:00Z")

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Hey, I’m currently using Memberful to manage the payments for my paid Discourse community. What other options are out there that would allow me to manage the subscriptions? I’m looking for something that integrates wit…

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## [Is it possible to run Discourse on ct8.pl?](https://meta.discourse.org/t/is-it-possible-to-run-discourse-on-ct8-pl/291722)

<div class="topic-metadata">

**Author:** [@marb](https://meta.discourse.org/u/marb)\
**Replies:** 1\
**Last updated:** [March 1, 2024, 9:00am UTC](https://meta.discourse.org/t/is-it-possible-to-run-discourse-on-ct8-pl/291722 "2024-03-01T09:00:56Z")

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I’m just wondering if this is possible, I saw a thread a while ago on the ct8.pl forum website if it was possible When I go to “https://wiki.mydevil.net/Discourse”, it redirects to another name “RVM”, and I don’t know …

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