# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=127

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 128

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## [If I switch to a custom domain, is it easy to set up a redirect?](https://meta.discourse.org/t/if-i-switch-to-a-custom-domain-is-it-easy-to-set-up-a-redirect/319301)

<div class="topic-metadata">

**Author:** [@CaptainJ](https://meta.discourse.org/u/CaptainJ)\
**Replies:** 5\
**Last updated:** [December 30, 2024, 6:48pm UTC](https://meta.discourse.org/t/if-i-switch-to-a-custom-domain-is-it-easy-to-set-up-a-redirect/319301 "2024-12-30T18:48:26Z")

</div>

I’m coming to the end of my trial and I think I’d like to start out on a Basic Plan but potentially upgrade to a Standard Plan later, partly for the custom domain. It looks like I’d have to buy the domain separately and …

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## [Webhook & Gotify](https://meta.discourse.org/t/webhook-gotify/344766)

<div class="topic-metadata">

**Author:** [@Markus\_Lajos](https://meta.discourse.org/u/Markus_Lajos)\
**Replies:** 2\
**Last updated:** [December 30, 2024, 5:02pm UTC](https://meta.discourse.org/t/webhook-gotify/344766 "2024-12-30T17:02:45Z")

</div>

This what send to Gotify Request URL: https://notify.ynm.hu Request method: POST Accept: \*/\* Connection: close Content-Length: 1922 Content-Type: application/json Host: notify.ynm.hu User-Agent: Discourse/3.4.0.beta4-de…

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## [Rich text box to increase the setting of font color](https://meta.discourse.org/t/rich-text-box-to-increase-the-setting-of-font-color/344825)

<div class="topic-metadata">

**Author:** [@hermitguo](https://meta.discourse.org/u/hermitguo)\
**Replies:** 1\
**Last updated:** [December 30, 2024, 1:23pm UTC](https://meta.discourse.org/t/rich-text-box-to-increase-the-setting-of-font-color/344825 "2024-12-30T13:23:55Z")

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Rich text box to increase the setting of font color, the current use of HTML to set the color, workload is large, low efficiency, very unfriendly

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## [\[solved\] How to avoid getting -dev versions when updating?](https://meta.discourse.org/t/solved-how-to-avoid-getting-dev-versions-when-updating/344864)

<div class="topic-metadata">

**Author:** [@jhf2442](https://meta.discourse.org/u/jhf2442)\
**Replies:** 1\
**Last updated:** [December 30, 2024, 11:55am UTC](https://meta.discourse.org/t/solved-how-to-avoid-getting-dev-versions-when-updating/344864 "2024-12-30T11:55:07Z")

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Hi, I rebuilt my site as there was a newer version available. Looks like I waited too long, so instead of getting a regular version, I got a -dev one. Documentation states that -dev versions are somehow OK-ish, but not…

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## [My site is being flooded with password reset requests](https://meta.discourse.org/t/my-site-is-being-flooded-with-password-reset-requests/344231)

<div class="topic-metadata">

**Author:** [@ale-re](https://meta.discourse.org/u/ale-re)\
**Replies:** 6\
**Last updated:** [December 30, 2024, 11:30am UTC](https://meta.discourse.org/t/my-site-is-being-flooded-with-password-reset-requests/344231 "2024-12-30T11:30:41Z")

</div>

In my case, I’m getting flooded with automated “password reset” requests. Given that everything, but my username, is private in my instance, /about page is the only place where bots can get my username and perform a pass…

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## ["There are 3865 email jobs that failed. Check your app.yml and ensure that the mail server settings are correct."](https://meta.discourse.org/t/there-are-3865-email-jobs-that-failed-check-your-app-yml-and-ensure-that-the-mail-server-settings-are-correct/336403)

<div class="topic-metadata">

**Author:** [@ambimorph](https://meta.discourse.org/u/ambimorph)\
**Replies:** 10\
**Last updated:** [December 30, 2024, 12:00am UTC](https://meta.discourse.org/t/there-are-3865-email-jobs-that-failed-check-your-app-yml-and-ensure-that-the-mail-server-settings-are-correct/336403 "2024-12-30T00:00:50Z")

</div>

At some point a few weeks ago email started failing. I haven’t had time to address it until now, and I’m at a bit of a loss. There was a similar problem here: Error: "There are 965 email jobs that failed. Check your app…

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## [AI Summary Backfill is wasting tokens summarizing PMs](https://meta.discourse.org/t/ai-summary-backfill-is-wasting-tokens-summarizing-pms/344765)

<div class="topic-metadata">

**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 3\
**Last updated:** [December 29, 2024, 10:27pm UTC](https://meta.discourse.org/t/ai-summary-backfill-is-wasting-tokens-summarizing-pms/344765 "2024-12-29T22:27:53Z")

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AI Summary Backfill is summarizing PMs as well as proper topics. In PMs, there is no summarize button so there’s no way to ever see the summary. Either need to not summarize PMs, or add a button to PMs. I vote for not su…

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## [Signup doesn't work when hCaptcha enabled and keys not configured](https://meta.discourse.org/t/signup-doesnt-work-when-hcaptcha-enabled-and-keys-not-configured/344779)

<div class="topic-metadata">

**Author:** [@martinmodrak](https://meta.discourse.org/u/martinmodrak)\
**Replies:** 4\
**Last updated:** [December 29, 2024, 7:01pm UTC](https://meta.discourse.org/t/signup-doesnt-work-when-hcaptcha-enabled-and-keys-not-configured/344779 "2024-12-29T19:01:25Z")

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It appears that on our (officially hosted) instance, hCaptcha plugin was turned on by default, but (for obvious reasons) was not configured with a hCaptcha account. We just had a user report that they couldn’t sign up an…

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## [Sync Discourse Users in WordPress Database](https://meta.discourse.org/t/sync-discourse-users-in-wordpress-database/344760)

<div class="topic-metadata">

**Author:** [@BrianC](https://meta.discourse.org/u/BrianC)\
**Replies:** 1\
**Last updated:** [December 29, 2024, 5:59pm UTC](https://meta.discourse.org/t/sync-discourse-users-in-wordpress-database/344760 "2024-12-29T17:59:41Z")

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I am a bit confused about using the WP Discourse Plugin and SSO. My goal is to register users with Discourse and use Discourse for logins and other account access. My only real goal for WordPress is to have the Discour…

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## [Hosting dynamic pages with discourse](https://meta.discourse.org/t/hosting-dynamic-pages-with-discourse/344682)

<div class="topic-metadata">

**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 14\
**Last updated:** [December 29, 2024, 5:00pm UTC](https://meta.discourse.org/t/hosting-dynamic-pages-with-discourse/344682 "2024-12-29T17:00:11Z")

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Is there a way to host dynamic pages with Discourse? I looked into the Landing Page Plugin, but it’s for static pages. I don’t mind having Discourse on the main domain itself instead of a subfolder, although I know I can…

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## ['Cloudflare Super Bot Fight' blocking Discourse Hub Agent](https://meta.discourse.org/t/cloudflare-super-bot-fight-blocking-discourse-hub-agent/344608)

<div class="topic-metadata">

**Author:** [@eisammy](https://meta.discourse.org/u/eisammy)\
**Replies:** 2\
**Last updated:** [December 29, 2024, 3:32pm UTC](https://meta.discourse.org/t/cloudflare-super-bot-fight-blocking-discourse-hub-agent/344608 "2024-12-29T15:32:12Z")

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These days I had a problem to add my instance at Discover and this was the reason: Everytime that I enable this function bot was blocked some chance report this false-positive to cloudflare?

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## [Users Not Automatically Added to Group Despite Matching Email Domain (Google Login)](https://meta.discourse.org/t/users-not-automatically-added-to-group-despite-matching-email-domain-google-login/344751)

<div class="topic-metadata">

**Author:** [@joo](https://meta.discourse.org/u/joo)\
**Replies:** 0\
**Last updated:** [December 29, 2024, 2:02pm UTC](https://meta.discourse.org/t/users-not-automatically-added-to-group-despite-matching-email-domain-google-login/344751 "2024-12-29T14:02:41Z")

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Title: Users Not Automatically Added to Group Despite Matching Email Domain (Google Login) Body: Hi Everyone, I am trying to segment my forum into anonymous categories and regular categories. To achieve this, I create…

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## [How to increase the number of characters in the category name (length of the category name)](https://meta.discourse.org/t/how-to-increase-the-number-of-characters-in-the-category-name-length-of-the-category-name/344718)

<div class="topic-metadata">

**Author:** [@hoangviet](https://meta.discourse.org/u/hoangviet)\
**Replies:** 3\
**Last updated:** [December 29, 2024, 1:16pm UTC](https://meta.discourse.org/t/how-to-increase-the-number-of-characters-in-the-category-name-length-of-the-category-name/344718 "2024-12-29T13:16:39Z")

</div>

From a marketing and psychology perspective, we see that our community needs to increase the number of characters in the category name (length of the category name). We checked on meta.discourse.org, but there is no ans…

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## [Why are changes not syncing across devices on my forum?](https://meta.discourse.org/t/why-are-changes-not-syncing-across-devices-on-my-forum/344737)

<div class="topic-metadata">

**Author:** [@Sidi\_Codet](https://meta.discourse.org/u/Sidi_Codet)\
**Replies:** 2\
**Last updated:** [December 29, 2024, 12:55pm UTC](https://meta.discourse.org/t/why-are-changes-not-syncing-across-devices-on-my-forum/344737 "2024-12-29T12:55:45Z")

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When I make updates or changes on one device to my forum, they don’t seem to reflect across other devices. What could be causing this, and how can I ensure that updates sync properly? I’d appreciate any tips or solution…

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## [Discourse Translator plugin breaking design after translating](https://meta.discourse.org/t/discourse-translator-plugin-breaking-design-after-translating/344496)

<div class="topic-metadata">

**Author:** [@DEV\_KISHORE1](https://meta.discourse.org/u/DEV_KISHORE1)\
**Replies:** 3\
**Last updated:** [December 29, 2024, 8:16am UTC](https://meta.discourse.org/t/discourse-translator-plugin-breaking-design-after-translating/344496 "2024-12-29T08:16:11Z")

</div>

I am using discourse translator plugin, translation is being done correctly but somehow when the translation comes, it breaks the design of the site. Please help, thanks in advance. I am attaching the screenshot of the b…

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## [Rebuild app not working on Ubuntu 16.04](https://meta.discourse.org/t/rebuild-app-not-working-on-ubuntu-16-04/344726)

<div class="topic-metadata">

**Author:** [@Ninad](https://meta.discourse.org/u/Ninad)\
**Replies:** 1\
**Last updated:** [December 29, 2024, 7:54am UTC](https://meta.discourse.org/t/rebuild-app-not-working-on-ubuntu-16-04/344726 "2024-12-29T07:54:45Z")

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Hello, We have an old Ubuntu server - 16.04 that we host our forum. Recently the server crashed and discourse stopped. When we tried to do ./launcher restart or ./launcher rebuild app, we got the message that minimum v…

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## [I Need a category link to take me to a tags page](https://meta.discourse.org/t/i-need-a-category-link-to-take-me-to-a-tags-page/344722)

<div class="topic-metadata">

**Author:** [@Truthseeker](https://meta.discourse.org/u/Truthseeker)\
**Replies:** 1\
**Last updated:** [December 29, 2024, 5:25am UTC](https://meta.discourse.org/t/i-need-a-category-link-to-take-me-to-a-tags-page/344722 "2024-12-29T05:25:58Z")

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Hello. I’ve got a website with content about a bunch of topics spread out everywhere. There’s (posts containing videos, with the tag “videos”) in multiple categories I wish to create a new category, called “Videos” fo…

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## [Issue After Docker Update: Unsupported Version Error](https://meta.discourse.org/t/issue-after-docker-update-unsupported-version-error/344700)

<div class="topic-metadata">

**Author:** [@derak](https://meta.discourse.org/u/derak)\
**Replies:** 3\
**Last updated:** [December 29, 2024, 4:23am UTC](https://meta.discourse.org/t/issue-after-docker-update-unsupported-version-error/344700 "2024-12-29T04:23:31Z")

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Hi, I updated Docker through the “Upgrade” section. After that, I tried to update Discourse via the terminal (I use DigitalOcean’s Droplet Console). However, when running the command ./launcher rebuild app, I get this er…

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## [Spam setting on setting profile before reading](https://meta.discourse.org/t/spam-setting-on-setting-profile-before-reading/344684)

<div class="topic-metadata">

**Author:** [@Yt.w](https://meta.discourse.org/u/Yt.w)\
**Replies:** 2\
**Last updated:** [December 28, 2024, 6:58pm UTC](https://meta.discourse.org/t/spam-setting-on-setting-profile-before-reading/344684 "2024-12-28T18:58:03Z")

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Discourse recommend me to that if a new user has entered profile information without reading any topics or posts. This strongly suggests that they may be a spammer. But to me it’s quite normal if user want to use Discou…

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## [Configuration outbound proxy](https://meta.discourse.org/t/configuration-outbound-proxy/65992)

<div class="topic-metadata">

**Author:** [@pvdr](https://meta.discourse.org/u/pvdr)\
**Replies:** 18\
**Last updated:** [December 28, 2024, 5:05pm UTC](https://meta.discourse.org/t/configuration-outbound-proxy/65992 "2024-12-28T17:05:44Z")

</div>

Our discourse runs behind a proxy for outbound traffic. We see that with “external system avatars enabled” selected the avatars are not loaded. Also the check for updates does not work. We have set http\_proxy and https…

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## [Can Category Names Be Public While Topics Remain Private](https://meta.discourse.org/t/can-category-names-be-public-while-topics-remain-private/344645)

<div class="topic-metadata">

**Author:** [@MihirR](https://meta.discourse.org/u/MihirR)\
**Replies:** 2\
**Last updated:** [December 28, 2024, 9:46am UTC](https://meta.discourse.org/t/can-category-names-be-public-while-topics-remain-private/344645 "2024-12-28T09:46:54Z")

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Is it possible to just show the name of the private category and not the topics being made in that category? What I mean is that I want everyone to see the category name in the list but not the topics being discussed the…

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## [Help Needed Migrating Discourse Forum to New Shanghai Server – db:migrate Error](https://meta.discourse.org/t/help-needed-migrating-discourse-forum-to-new-shanghai-server-db-migrate-error/344637)

<div class="topic-metadata">

**Author:** [@qingfeng1024](https://meta.discourse.org/u/qingfeng1024)\
**Replies:** 1\
**Last updated:** [December 28, 2024, 8:26am UTC](https://meta.discourse.org/t/help-needed-migrating-discourse-forum-to-new-shanghai-server-db-migrate-error/344637 "2024-12-28T08:26:52Z")

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Hello everyone, I am attempting to migrate my Discourse forum to a new server located in Shanghai, but I’ve encountered an issue that I can’t resolve and would greatly appreciate your assistance. Here is what I have do…

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## [Ember version](https://meta.discourse.org/t/ember-version/344517)

<div class="topic-metadata">

**Author:** [@Misokados](https://meta.discourse.org/u/Misokados)\
**Replies:** 1\
**Last updated:** [December 27, 2024, 1:44pm UTC](https://meta.discourse.org/t/ember-version/344517 "2024-12-27T13:44:56Z")

</div>

Hello there! What is the currently supported Ember version? I’ve tried to update it to v.6, but failed at the ./launcher rebuild app step (added v.6 in the yaml file).

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## [New User of the Month Algorithm Questions](https://meta.discourse.org/t/new-user-of-the-month-algorithm-questions/344213)

<div class="topic-metadata">

**Author:** [@Turtle](https://meta.discourse.org/u/Turtle)\
**Replies:** 18\
**Last updated:** [December 27, 2024, 7:54am UTC](https://meta.discourse.org/t/new-user-of-the-month-algorithm-questions/344213 "2024-12-27T07:54:35Z")

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Hello, I was a new user on a Discourse forum with 930+ likes at the end of my first month. The holders of new user of the month were two people, one with about 40 likes and the other with 60 likes. I’ve looked at the co…

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## [Zendesk Button Not Updating Correctly on Topic Change Without Page Refresh](https://meta.discourse.org/t/zendesk-button-not-updating-correctly-on-topic-change-without-page-refresh/335896)

<div class="topic-metadata">

**Author:** [@abinash.bhatta](https://meta.discourse.org/u/abinash.bhatta)\
**Replies:** 3\
**Last updated:** [December 27, 2024, 5:55am UTC](https://meta.discourse.org/t/zendesk-button-not-updating-correctly-on-topic-change-without-page-refresh/335896 "2024-12-27T05:55:52Z")

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Hi, I’m experiencing an issue with the Zendesk plugin’s “View on Zendesk” button behavior. When a ticket already exists in Zendesk, the button displays as “View on Zendesk” correctly. However, if I navigate to a differe…

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## [An error occurs when building Discourse over HTTP](https://meta.discourse.org/t/an-error-occurs-when-building-discourse-over-http/344396)

<div class="topic-metadata">

**Author:** [@ramamang](https://meta.discourse.org/u/ramamang)\
**Replies:** 2\
**Last updated:** [December 27, 2024, 5:04am UTC](https://meta.discourse.org/t/an-error-occurs-when-building-discourse-over-http/344396 "2024-12-27T05:04:08Z")

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Domain configuration completed AWS EC2 instance created Certificate issued using ACM Configured 443 and connected the certificate via ALB ALB routes domain traffic to the EC2 instance on port 80 Before building Discour…

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## [Question about category populating with certain tags](https://meta.discourse.org/t/question-about-category-populating-with-certain-tags/344367)

<div class="topic-metadata">

**Author:** [@Truthseeker](https://meta.discourse.org/u/Truthseeker)\
**Replies:** 6\
**Last updated:** [December 27, 2024, 4:54am UTC](https://meta.discourse.org/t/question-about-category-populating-with-certain-tags/344367 "2024-12-27T04:54:04Z")

</div>

Sorry if this is a dumb question I tried to search but didn’t get what I was looking for. So say you have a forum and posts, and some posts are video related, and have a “video/videos” tag randomly in different categori…

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## [Zendesk via private messages](https://meta.discourse.org/t/zendesk-via-private-messages/318678)

<div class="topic-metadata">

**Author:** [@mc.elias](https://meta.discourse.org/u/mc.elias)\
**Replies:** 2\
**Last updated:** [December 27, 2024, 4:28am UTC](https://meta.discourse.org/t/zendesk-via-private-messages/318678 "2024-12-27T04:28:15Z")

</div>

Hi all! Our team is setting up our new discourse site and utilizing the zendesk plugin. We’ve gotten the two way sync to work, and everything is smooth. However, there are some sometimes our members may ask for a passw…

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## [After i rebuild get below error return #\<Process::Status: pid 1631 exit 1](https://meta.discourse.org/t/after-i-rebuild-get-below-error-return-process-pid-1631-exit-1/344405)

<div class="topic-metadata">

**Author:** [@aksoforever](https://meta.discourse.org/u/aksoforever)\
**Replies:** 4\
**Last updated:** [December 27, 2024, 1:21am UTC](https://meta.discourse.org/t/after-i-rebuild-get-below-error-return-process-pid-1631-exit-1/344405 "2024-12-27T01:21:33Z")

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FAILED -------------------- Pups::ExecError: cd /var/www/discourse && su discourse -c 'bundle exec rake db:migrate' failed with return #\<Process::Status: pid 1631 exit 1\> Location of failure: /usr/local/lib/ruby/gems/3.…

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## [The configuration file containers/app.yml already exists! Stopping existing container in 5 seconds or Control-C to cancel](https://meta.discourse.org/t/the-configuration-file-containers-app-yml-already-exists-stopping-existing-container-in-5-seconds-or-control-c-to-cancel/344351)

<div class="topic-metadata">

**Author:** [@sandra.mccollum](https://meta.discourse.org/u/sandra.mccollum)\
**Replies:** 11\
**Last updated:** [December 26, 2024, 11:04pm UTC](https://meta.discourse.org/t/the-configuration-file-containers-app-yml-already-exists-stopping-existing-container-in-5-seconds-or-control-c-to-cancel/344351 "2024-12-26T23:04:58Z")

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On ssh to the vm, I immediately got: The configuration file containers/app.yml already exists! Saving old file as app.yml.2024-12-25-193919.bak Stopping existing container in 5 seconds or Control-C to cancel. Not sur…

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