# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=136

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 137

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## [The replies column is not matching](https://meta.discourse.org/t/the-replies-column-is-not-matching/338450)

<div class="topic-metadata">

**Author:** [@Nestor\_Matias](https://meta.discourse.org/u/Nestor_Matias)\
**Replies:** 7\
**Last updated:** [November 26, 2024, 11:09am UTC](https://meta.discourse.org/t/the-replies-column-is-not-matching/338450 "2024-11-26T11:09:19Z")

</div>

i need some help i will i am trying to access to api /latest.json but the replies column is not matching why is that you can see it in the screenshots replies are 1 and in the api json is 0 am i missing something ?

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## [Discourse technology detection using whatruns.com](https://meta.discourse.org/t/discourse-technology-detection-using-whatruns-com/337482)

<div class="topic-metadata">

**Author:** [@sid321](https://meta.discourse.org/u/sid321)\
**Replies:** 8\
**Last updated:** [November 26, 2024, 11:04am UTC](https://meta.discourse.org/t/discourse-technology-detection-using-whatruns-com/337482 "2024-11-26T11:04:45Z")

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Why is it like some discourse forums show Message Boards as Discourse while some not, almost had a view of 10 such forums and had the same view.

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## [Hide category from public?](https://meta.discourse.org/t/hide-category-from-public/338460)

<div class="topic-metadata">

**Author:** [@erikmolenaarnl](https://meta.discourse.org/u/erikmolenaarnl)\
**Replies:** 2\
**Last updated:** [November 26, 2024, 10:17am UTC](https://meta.discourse.org/t/hide-category-from-public/338460 "2024-11-26T10:17:29Z")

</div>

Hi everyone, I’m trying to hide a category from the public (everyone) and make it visible only to a specific group (active\_members). However, the option to disable “See” is grayed out. Is there a way to achieve this? T…

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## [How set icon to user-title by badges'icon](https://meta.discourse.org/t/how-set-icon-to-user-title-by-badgesicon/338445)

<div class="topic-metadata">

**Author:** [@helowhy](https://meta.discourse.org/u/helowhy)\
**Replies:** 1\
**Last updated:** [November 26, 2024, 9:30am UTC](https://meta.discourse.org/t/how-set-icon-to-user-title-by-badgesicon/338445 "2024-11-26T09:30:44Z")

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How to show icon to user-title right or left .

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## [How do I put an image in my bio?](https://meta.discourse.org/t/how-do-i-put-an-image-in-my-bio/338322)

<div class="topic-metadata">

**Author:** [@stache](https://meta.discourse.org/u/stache)\
**Replies:** 3\
**Last updated:** [November 26, 2024, 4:48am UTC](https://meta.discourse.org/t/how-do-i-put-an-image-in-my-bio/338322 "2024-11-26T04:48:24Z")

</div>

How can I put an image in my Discourse bio, it also just shows up as the links image.

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## [Send a Welcome / How-to email to trust level 0](https://meta.discourse.org/t/send-a-welcome-how-to-email-to-trust-level-0/338286)

<div class="topic-metadata">

**Author:** [@Jacob\_Peebles](https://meta.discourse.org/u/Jacob_Peebles)\
**Replies:** 1\
**Last updated:** [November 25, 2024, 9:02pm UTC](https://meta.discourse.org/t/send-a-welcome-how-to-email-to-trust-level-0/338286 "2024-11-25T21:02:39Z")

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This topic is covered here, Welcome message - so I’m unsure if there are an updates. We would like to send users who have activated their account an email, a ‘welcome’ email that has some simple directions on how and whe…

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## [Connection to the POP3 server is timing out](https://meta.discourse.org/t/connection-to-the-pop3-server-is-timing-out/338184)

<div class="topic-metadata">

**Author:** [@NotGael](https://meta.discourse.org/u/NotGael)\
**Replies:** 4\
**Last updated:** [November 25, 2024, 10:54pm UTC](https://meta.discourse.org/t/connection-to-the-pop3-server-is-timing-out/338184 "2024-11-25T22:54:13Z")

</div>

I would like to now more about a warning about our POP3 server. We have a message in our Discourse admin dashboard : Some advice based on your current site settings Connection to the POP3 server is timing out. Incoming…

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## [Can't find where to configure 'Confirm your new account' email](https://meta.discourse.org/t/cant-find-where-to-configure-confirm-your-new-account-email/338281)

<div class="topic-metadata">

**Author:** [@Jacob\_Peebles](https://meta.discourse.org/u/Jacob_Peebles)\
**Replies:** 2\
**Last updated:** [November 25, 2024, 8:41pm UTC](https://meta.discourse.org/t/cant-find-where-to-configure-confirm-your-new-account-email/338281 "2024-11-25T20:41:56Z")

</div>

I cannot seem to find where to customize the ‘confirm your new account’ email, when I search in the admin I see these options, none of which appear to be the template I am looking for: Am I looking in the wrong place? …

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## [How do display Staff Notices below the post instead of above it?](https://meta.discourse.org/t/how-do-display-staff-notices-below-the-post-instead-of-above-it/338256)

<div class="topic-metadata">

**Author:** [@hoangviet](https://meta.discourse.org/u/hoangviet)\
**Replies:** 0\
**Last updated:** [November 25, 2024, 3:11pm UTC](https://meta.discourse.org/t/how-do-display-staff-notices-below-the-post-instead-of-above-it/338256 "2024-11-25T15:11:51Z")

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Hi, how do I display staff notices below the post instead of above it? Excuse me, is there any way to css?

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## [Search shows topics from muted category](https://meta.discourse.org/t/search-shows-topics-from-muted-category/337910)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 2\
**Last updated:** [November 25, 2024, 7:18pm UTC](https://meta.discourse.org/t/search-shows-topics-from-muted-category/337910 "2024-11-25T19:18:50Z")

</div>

I was searching explanation why settings of a theme has color palette, when none of themes are following that, and I got a hit from Marketplace . But I’ve muted it, and that’s why I was a bit supprized. My expecation wa…

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## [Having trouble with a rebuild](https://meta.discourse.org/t/having-trouble-with-a-rebuild/331461)

<div class="topic-metadata">

**Author:** [@heyrocker](https://meta.discourse.org/u/heyrocker)\
**Replies:** 7\
**Last updated:** [November 25, 2024, 4:07pm UTC](https://meta.discourse.org/t/having-trouble-with-a-rebuild/331461 "2024-11-25T16:07:32Z")

</div>

I am attempting an app rebuild and having a failure on ‘bundle exec rake db:migrate’. This is an existing installation that has been running quite a while. Most of the searches I’ve seen about this problem seem to be tie…

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## [AI bot api parameter to select the "personas" to be "Forum Helper" when sending message?](https://meta.discourse.org/t/ai-bot-api-parameter-to-select-the-personas-to-be-forum-helper-when-sending-message/338119)

<div class="topic-metadata">

**Author:** [@xFocus](https://meta.discourse.org/u/xFocus)\
**Replies:** 2\
**Last updated:** [November 25, 2024, 3:41pm UTC](https://meta.discourse.org/t/ai-bot-api-parameter-to-select-the-personas-to-be-forum-helper-when-sending-message/338119 "2024-11-25T15:41:15Z")

</div>

hi all, a question on send requests to discourse-ai bot if I create a message to ai-bot, I can select the “personas” to be “Forum Helper” and forum helper will respond to my message, as below so I want to do the…

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## [Auto Summary Reports - ActiveRecord::RecordNotSaved](https://meta.discourse.org/t/auto-summary-reports-activerecord-recordnotsaved/338247)

<div class="topic-metadata">

**Author:** [@MarcP](https://meta.discourse.org/u/MarcP)\
**Replies:** 1\
**Last updated:** [November 25, 2024, 2:49pm UTC](https://meta.discourse.org/t/auto-summary-reports-activerecord-recordnotsaved/338247 "2024-11-25T14:49:48Z")

</div>

Testing a auto summary report last week, and all good, now getting this issue, can’t see anything wrong in the settings. I made this topic pinned globally, may this be the reason? Error running LLM report! : ActiveRecor…

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## [Assistance with Displaying Categories for Non-Logged-In Users](https://meta.discourse.org/t/assistance-with-displaying-categories-for-non-logged-in-users/338235)

<div class="topic-metadata">

**Author:** [@willie](https://meta.discourse.org/u/willie)\
**Replies:** 1\
**Last updated:** [November 25, 2024, 1:51pm UTC](https://meta.discourse.org/t/assistance-with-displaying-categories-for-non-logged-in-users/338235 "2024-11-25T13:51:25Z")

</div>

Hello, I would like to know how I can make six categories visible when a user is not logged in. Currently, only two categories are displayed when I am not logged into my forum. Here is an example of what I am trying to…

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## [Sidebar Menu Visibility for Logged-In Users](https://meta.discourse.org/t/sidebar-menu-visibility-for-logged-in-users/338236)

<div class="topic-metadata">

**Author:** [@willie](https://meta.discourse.org/u/willie)\
**Replies:** 1\
**Last updated:** [November 25, 2024, 1:45pm UTC](https://meta.discourse.org/t/sidebar-menu-visibility-for-logged-in-users/338236 "2024-11-25T13:45:54Z")

</div>

Hello, How can I create a sidebar menu that is visible only to users who are logged in to the platform? I am trying to set it up from the admin panel, but it becomes visible to everyone. Is there an option to make it ac…

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## [How to add AWS Cloudfront as a Discourse CDN](https://meta.discourse.org/t/how-to-add-aws-cloudfront-as-a-discourse-cdn/338115)

<div class="topic-metadata">

**Author:** [@jimmy0017](https://meta.discourse.org/u/jimmy0017)\
**Replies:** 6\
**Last updated:** [November 25, 2024, 1:36pm UTC](https://meta.discourse.org/t/how-to-add-aws-cloudfront-as-a-discourse-cdn/338115 "2024-11-25T13:36:33Z")

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We’ve moved the objects (such as image, and others) to AWS S3. Those have been great. Now we want to speed up the site a bit more. How should I add the AWS cloudfront as the DISCOURSE\_CDN? I tried to setup myself. It w…

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## [Support to Extract a Report using Data Explorer Plugin](https://meta.discourse.org/t/support-to-extract-a-report-using-data-explorer-plugin/338040)

<div class="topic-metadata">

**Author:** [@Eman\_Ahmed](https://meta.discourse.org/u/Eman_Ahmed)\
**Replies:** 3\
**Last updated:** [November 25, 2024, 12:53pm UTC](https://meta.discourse.org/t/support-to-extract-a-report-using-data-explorer-plugin/338040 "2024-11-25T12:53:41Z")

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Dear All, I need your support to execute an SQL code to view the sizes of each category to follow up periodically to ensure that the category is not exceeding the agreed size by the moderators. We executed the followin…

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## [What can I do when my users stop receiving verification emails?](https://meta.discourse.org/t/what-can-i-do-when-my-users-stop-receiving-verification-emails/338126)

<div class="topic-metadata">

**Author:** [@Sherran](https://meta.discourse.org/u/Sherran)\
**Replies:** 4\
**Last updated:** [November 25, 2024, 6:08am UTC](https://meta.discourse.org/t/what-can-i-do-when-my-users-stop-receiving-verification-emails/338126 "2024-11-25T06:08:57Z")

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My users can’t receive the email when they register. And it’s not one or two cases, it has been like this since 3 days ago and it’s for all new users who register after. What can I do to fix this? Thanks.

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## [How to batch load epub file as topics](https://meta.discourse.org/t/how-to-batch-load-epub-file-as-topics/338138)

<div class="topic-metadata">

**Author:** [@Jun](https://meta.discourse.org/u/Jun)\
**Replies:** 0\
**Last updated:** [November 25, 2024, 2:55am UTC](https://meta.discourse.org/t/how-to-batch-load-epub-file-as-topics/338138 "2024-11-25T02:55:49Z")

</div>

I want to embed e-books with discourse, so that readers can make notes and discuss while reading e-books. How to batch load epub files as topics? Are there any plugins for embedding epub files?

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## [How to display the hidden post menu icons instead of the ellipses](https://meta.discourse.org/t/how-to-display-the-hidden-post-menu-icons-instead-of-the-ellipses/338114)

<div class="topic-metadata">

**Author:** [@willie](https://meta.discourse.org/u/willie)\
**Replies:** 1\
**Last updated:** [November 24, 2024, 10:19pm UTC](https://meta.discourse.org/t/how-to-display-the-hidden-post-menu-icons-instead-of-the-ellipses/338114 "2024-11-24T22:19:51Z")

</div>

Hello, I have a question. How can I configure it so that instead of displaying the icons like this: They are displayed like this without needing to click: Thank you in advance for your support!

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## [Mailgun is $1/month per 1,000 emails sent (and first 1,000 are free)](https://meta.discourse.org/t/mailgun-is-1-month-per-1-000-emails-sent-and-first-1-000-are-free/140187)

<div class="topic-metadata">

**Author:** [@jomaxro](https://meta.discourse.org/u/jomaxro)\
**Replies:** 53\
**Last updated:** [November 24, 2024, 9:18pm UTC](https://meta.discourse.org/t/mailgun-is-1-month-per-1-000-emails-sent-and-first-1-000-are-free/140187 "2024-11-24T21:18:51Z")

</div>

:mega: This does not apply to or impact hosted Discourse customers. This applies to self-hosted customers who use Mailgun for their outgoing email. 2022.05.16 Pfaffman adds: I contacted support about people being con…

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## [Nesting User Groups](https://meta.discourse.org/t/nesting-user-groups/338000)

<div class="topic-metadata">

**Author:** [@martyn\_thomas](https://meta.discourse.org/u/martyn_thomas)\
**Replies:** 2\
**Last updated:** [November 24, 2024, 12:38pm UTC](https://meta.discourse.org/t/nesting-user-groups/338000 "2024-11-24T12:38:55Z")

</div>

Our Discourse has a lot of User Groups to help manage who controls which categories on the forum. For example we have ‘Discussion Admins’, ‘Announcement Admins’ etc. However sometimes we want to create a category which …

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## [Change default sorting to chronological?](https://meta.discourse.org/t/change-default-sorting-to-chronological/324462)

<div class="topic-metadata">

**Author:** [@jrgong](https://meta.discourse.org/u/jrgong)\
**Replies:** 3\
**Last updated:** [November 24, 2024, 8:32am UTC](https://meta.discourse.org/t/change-default-sorting-to-chronological/324462 "2024-11-24T08:32:35Z")

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Currently the post voting plugin sorts the post by amount of votes. Is there any way to change default sorting chronologically?

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## [Hierarchical group membership (groups inside groups)](https://meta.discourse.org/t/hierarchical-group-membership-groups-inside-groups/182263)

<div class="topic-metadata">

**Author:** [@adamengst](https://meta.discourse.org/u/adamengst)\
**Replies:** 21\
**Last updated:** [November 24, 2024, 8:05am UTC](https://meta.discourse.org/t/hierarchical-group-membership-groups-inside-groups/182263 "2024-11-24T08:05:25Z")

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For our running club, I’m coordinating a year-long challenge that has a team component. For each 10-year age-group team, I’m creating a Discourse group so they can be @mentioned and potentially have their own conversatio…

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## [Increase rates for printing Discourse pages](https://meta.discourse.org/t/increase-rates-for-printing-discourse-pages/337989)

<div class="topic-metadata">

**Author:** [@megabyterose](https://meta.discourse.org/u/megabyterose)\
**Replies:** 1\
**Last updated:** [November 23, 2024, 10:40pm UTC](https://meta.discourse.org/t/increase-rates-for-printing-discourse-pages/337989 "2024-11-23T22:40:04Z")

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I like to save pdfs of things to read on my ereader for eye strain/health reasons, but I run into a rate limit for printing discourse forum posts… “You’ve performed this action too many times, please try again later.” …

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## [Reward sign on avatar (or similar)](https://meta.discourse.org/t/reward-sign-on-avatar-or-similar/337557)

<div class="topic-metadata">

**Author:** [@JimmyKater](https://meta.discourse.org/u/JimmyKater)\
**Replies:** 5\
**Last updated:** [November 23, 2024, 4:09pm UTC](https://meta.discourse.org/t/reward-sign-on-avatar-or-similar/337557 "2024-11-23T16:09:01Z")

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Hey there dear forumists. this is going to my first posting on here but I’ve been here several times before as a visitor. So I know how to use the searchfunction and did use it ahead of opening this thread since I could…

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## [Latest (1) and New (1) even though there are no more unread and new topics](https://meta.discourse.org/t/latest-1-and-new-1-even-though-there-are-no-more-unread-and-new-topics/337653)

<div class="topic-metadata">

**Author:** [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)\
**Replies:** 8\
**Last updated:** [November 23, 2024, 6:52am UTC](https://meta.discourse.org/t/latest-1-and-new-1-even-though-there-are-no-more-unread-and-new-topics/337653 "2024-11-23T06:52:21Z")

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Here on Meta, my topic list says Latest (1) and New (1), but I don’t have any new topics on my list. Going to /new says that there are no new topics. It’s very annoying, since I’ve read all the topics. It started …

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## [iPhone video won’t upload](https://meta.discourse.org/t/iphone-video-won-t-upload/337859)

<div class="topic-metadata">

**Author:** [@Zomb](https://meta.discourse.org/u/Zomb)\
**Replies:** 4\
**Last updated:** [November 23, 2024, 4:43am UTC](https://meta.discourse.org/t/iphone-video-won-t-upload/337859 "2024-11-23T04:43:16Z")

</div>

This is the error I’m getting. The video is a screen recording on an iPhone 16 pro max. File is HEVC. I searched but it seems like it should be okay to upload? (Self-hosted)

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## [Duplicate signup emails](https://meta.discourse.org/t/duplicate-signup-emails/337803)

<div class="topic-metadata">

**Author:** [@Timelord](https://meta.discourse.org/u/Timelord)\
**Replies:** 0\
**Last updated:** [November 22, 2024, 6:51pm UTC](https://meta.discourse.org/t/duplicate-signup-emails/337803 "2024-11-22T18:51:24Z")

</div>

First time I have come across this in all my time with Discourse. On a new install, new signups are getting two signup emails. Any thoughts on what I should be checking? I have confirmed it is happening with all new s…

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## [How to defer JS codes (G4)?](https://meta.discourse.org/t/how-to-defer-js-codes-g4/337840)

<div class="topic-metadata">

**Author:** [@gerade](https://meta.discourse.org/u/gerade)\
**Replies:** 0\
**Last updated:** [November 22, 2024, 10:31pm UTC](https://meta.discourse.org/t/how-to-defer-js-codes-g4/337840 "2024-11-22T22:31:44Z")

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Before adding the Google Analytics codes, my site was getting full marks from Core Web Vitals and successfully passing the test. After adding the code, it failed the test. How can I defer the G4 Javascript codes? Failin…

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