# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=137&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 138

---

## [Errors on a forum I volunteer with](https://meta.discourse.org/t/errors-on-a-forum-i-volunteer-with/284654)

<div class="topic-metadata">

**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 2\
**Last updated:** [December 22, 2023, 7:07pm UTC](https://meta.discourse.org/t/errors-on-a-forum-i-volunteer-with/284654 "2023-12-22T19:07:16Z")

</div>

Hey all, I’m a volunteer admin with this forum and they have been seeing a lot of 429 errors, dropped emails, and other issues. I noticed sidekiq needs to have memory increased beyond 500mb and it also seems that the em…

---

## [Excluding a category from /posts.rss](https://meta.discourse.org/t/excluding-a-category-from-posts-rss/289559)

<div class="topic-metadata">

**Author:** [@n1bff](https://meta.discourse.org/u/n1bff)\
**Replies:** 0\
**Last updated:** [December 22, 2023, 5:18pm UTC](https://meta.discourse.org/t/excluding-a-category-from-posts-rss/289559 "2023-12-22T17:18:46Z")

</div>

I have a busy category that I would like to exclude from /posts.rss How can I do that? I already muted it on the site but that does not seem to affect the feed.

---

## ["First post only" filter to take into account edits/merge into category after the fact?](https://meta.discourse.org/t/first-post-only-filter-to-take-into-account-edits-merge-into-category-after-the-fact/119325)

<div class="topic-metadata">

**Author:** [@Hooksmith](https://meta.discourse.org/u/Hooksmith)\
**Replies:** 3\
**Last updated:** [January 31, 2020, 6:43pm UTC](https://meta.discourse.org/t/first-post-only-filter-to-take-into-account-edits-merge-into-category-after-the-fact/119325 "2020-01-31T18:43:21Z")

</div>

Hey all, On our self-hosted Discourse instance with the chat-integration plugin, we have it set up so that new threads in a certain category trigger notifications in our company Slack in a certain channel via “First pos…

---

## [Topic list doesn’t refresh after posting](https://meta.discourse.org/t/topic-list-doesn-t-refresh-after-posting/289173)

<div class="topic-metadata">

**Author:** [@Saiano](https://meta.discourse.org/u/Saiano)\
**Replies:** 9\
**Last updated:** [December 22, 2023, 8:06am UTC](https://meta.discourse.org/t/topic-list-doesn-t-refresh-after-posting/289173 "2023-12-22T08:06:09Z")

</div>

Hi I’ve updated to 3.2.0 beta4, since that, Topic list doesn’t auto update after posting. Any suggestions?

---

## [Get right title embedding comments](https://meta.discourse.org/t/get-right-title-embedding-comments/140328)

<div class="topic-metadata">

**Author:** [@pablogg](https://meta.discourse.org/u/pablogg)\
**Replies:** 3\
**Last updated:** [January 31, 2020, 6:43pm UTC](https://meta.discourse.org/t/get-right-title-embedding-comments/140328 "2020-01-31T18:43:21Z")

</div>

Using the code to embedding comments always get the same title topic. # Embedding Discourse Comments via Javascript How could set the correct title for topic? How discourse get the topic title of a page? using the tag t…

---

## [Adding banner descriptions to Tag Groups](https://meta.discourse.org/t/adding-banner-descriptions-to-tag-groups/289509)

<div class="topic-metadata">

**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 0\
**Last updated:** [December 22, 2023, 2:33am UTC](https://meta.discourse.org/t/adding-banner-descriptions-to-tag-groups/289509 "2023-12-22T02:33:40Z")

</div>

Continuing the discussion from Tag Banners: Has there been any consideration towards adding descriptions to Tag Groups? Search meta, but haven’t found any specific threads on this yet.

---

## [Can't rebuild app stuck extracting one layer](https://meta.discourse.org/t/cant-rebuild-app-stuck-extracting-one-layer/289390)

<div class="topic-metadata">

**Author:** [@LOCOSP](https://meta.discourse.org/u/LOCOSP)\
**Replies:** 3\
**Last updated:** [December 21, 2023, 1:34am UTC](https://meta.discourse.org/t/cant-rebuild-app-stuck-extracting-one-layer/289390 "2023-12-21T01:34:06Z")

</div>

Hi, Im trying to change domain name for my instance and after I’ve change app.yml I did ./launcher rebuild app ( but last time I ran out of storage and that killed my VM. After recovering VM I’m still trying run ./laun…

---

## [Email Delivery Delay notification for a user account that added a email address that isn't available](https://meta.discourse.org/t/email-delivery-delay-notification-for-a-user-account-that-added-a-email-address-that-isnt-available/289474)

<div class="topic-metadata">

**Author:** [@pythonskynet](https://meta.discourse.org/u/pythonskynet)\
**Replies:** 3\
**Last updated:** [December 21, 2023, 10:35pm UTC](https://meta.discourse.org/t/email-delivery-delay-notification-for-a-user-account-that-added-a-email-address-that-isnt-available/289474 "2023-12-21T22:35:12Z")

</div>

A user joined the Discourse forum using an email ID which doesn’t exist. My noreply email address is receiving a “Email Delivery Delayed” email every day since past few days.. How to solve this issue? Should I contact u…

---

## [Email template subject line adjustment](https://meta.discourse.org/t/email-template-subject-line-adjustment/289480)

<div class="topic-metadata">

**Author:** [@earbasher](https://meta.discourse.org/u/earbasher)\
**Replies:** 0\
**Last updated:** [December 21, 2023, 6:45pm UTC](https://meta.discourse.org/t/email-template-subject-line-adjustment/289480 "2023-12-21T18:45:40Z")

</div>

I am trying to see if the subject lines for emails with the user\_posted template can display just the title of the topic as opposed to what’s displayed for %{topic\_title} The current format displays as follows. I kno…

---

## [Time difference import posts via API in France](https://meta.discourse.org/t/time-difference-import-posts-via-api-in-france/289452)

<div class="topic-metadata">

**Author:** [@FLucas](https://meta.discourse.org/u/FLucas)\
**Replies:** 1\
**Last updated:** [December 21, 2023, 3:45pm UTC](https://meta.discourse.org/t/time-difference-import-posts-via-api-in-france/289452 "2023-12-21T15:45:40Z")

</div>

Hi, I’m almost finished migrating data from an old forum to a Discourse forum. When I import my posts via CURL and the Discourse APIs, I get a time lag. Example 1: curl -X POST "https://monappli/posts.json" -H \\ -H "…

---

## [Unable to Restrict Users from Editing Navigation Bar](https://meta.discourse.org/t/unable-to-restrict-users-from-editing-navigation-bar/289312)

<div class="topic-metadata">

**Author:** [@Yola](https://meta.discourse.org/u/Yola)\
**Replies:** 7\
**Last updated:** [December 21, 2023, 3:38pm UTC](https://meta.discourse.org/t/unable-to-restrict-users-from-editing-navigation-bar/289312 "2023-12-21T15:38:07Z")

</div>

Hello Discourse Community, I’m encountering an issue with the navigation bar settings in my Discourse forum and would appreciate any assistance or guidance you can provide. Issue: I am looking to restrict regular users…

---

## [How to customize '429 No Reason Phrase'?](https://meta.discourse.org/t/how-to-customize-429-no-reason-phrase/140298)

<div class="topic-metadata">

**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 1\
**Last updated:** [January 31, 2020, 1:44pm UTC](https://meta.discourse.org/t/how-to-customize-429-no-reason-phrase/140298 "2020-01-31T13:44:11Z")

</div>

I can’t find this string in the available text customizations, and I think it’s confusing for our users. Is there a way to change it?

---

## [When i restore, get this Sidekiq did not finish running all the jobs in the allowed time](https://meta.discourse.org/t/when-i-restore-get-this-sidekiq-did-not-finish-running-all-the-jobs-in-the-allowed-time/289423)

<div class="topic-metadata">

**Author:** [@aksoforever](https://meta.discourse.org/u/aksoforever)\
**Replies:** 0\
**Last updated:** [December 21, 2023, 7:02am UTC](https://meta.discourse.org/t/when-i-restore-get-this-sidekiq-did-not-finish-running-all-the-jobs-in-the-allowed-time/289423 "2023-12-21T07:02:32Z")

</div>

when i restore, get this error, Does anyone know what’s wrong with me? Extracting dump file... Validating metadata... Current version: 20231214180002 Restored version: 20230913194832 Enabling readonly mode... Pausin…

---

## [Regular blank pages when trying to load Discourse forums in Firefox (Android)](https://meta.discourse.org/t/regular-blank-pages-when-trying-to-load-discourse-forums-in-firefox-android/261149)

<div class="topic-metadata">

**Author:** [@AquaL1te](https://meta.discourse.org/u/AquaL1te)\
**Replies:** 3\
**Last updated:** [December 21, 2023, 12:12am UTC](https://meta.discourse.org/t/regular-blank-pages-when-trying-to-load-discourse-forums-in-firefox-android/261149 "2023-12-21T00:12:31Z")

</div>

Since quite some time I have the issue that Firefox on Android doesn’t load a Discourse forum. I can reproduce this on many different Discourse forums. So I doubt it’s a specific plugin or feature that does this. I’ve re…

---

## [Bot accounts, what are they capable of doing? Are they really an issue?](https://meta.discourse.org/t/bot-accounts-what-are-they-capable-of-doing-are-they-really-an-issue/289357)

<div class="topic-metadata">

**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\
**Replies:** 1\
**Last updated:** [December 20, 2023, 8:45pm UTC](https://meta.discourse.org/t/bot-accounts-what-are-they-capable-of-doing-are-they-really-an-issue/289357 "2023-12-20T20:45:58Z")

</div>

There’s a growing complaint in my forum that accounts aren’t real and are bots - non-human accounts that can interact with other bot accounts and with actual human members, carry on a conversation in the public domain, r…

---

## [Ad not displayed within comments](https://meta.discourse.org/t/ad-not-displayed-within-comments/140133)

<div class="topic-metadata">

**Author:** [@Eduardo\_Braga](https://meta.discourse.org/u/Eduardo_Braga)\
**Replies:** 2\
**Last updated:** [January 31, 2020, 4:44am UTC](https://meta.discourse.org/t/ad-not-displayed-within-comments/140133 "2020-01-31T04:44:48Z")

</div>

the ad here is not showing inside the comments exemple: https://forum.meuxbox.com.br/t/sorteio-aqui-mesmo/79 “Post bottom location” Plugin https://github.com/discourse/discourse-adplugin

---

## [Mathjax on the same line causes period breaks to a new line](https://meta.discourse.org/t/mathjax-on-the-same-line-causes-period-breaks-to-a-new-line/137771)

<div class="topic-metadata">

**Author:** [@verilog15](https://meta.discourse.org/u/verilog15)\
**Replies:** 10\
**Last updated:** [January 31, 2020, 1:06am UTC](https://meta.discourse.org/t/mathjax-on-the-same-line-causes-period-breaks-to-a-new-line/137771 "2020-01-31T01:06:52Z")

</div>

Hi guys, I noticed that sometimes if the line in a post has reached some length X and has a comma or period, the comma/period will break to a new line. For example if the long line is Discourse had a great website. T…

---

## [Why could I not create a topic before posting?](https://meta.discourse.org/t/why-could-i-not-create-a-topic-before-posting/289243)

<div class="topic-metadata">

**Author:** [@whywhy](https://meta.discourse.org/u/whywhy)\
**Replies:** 15\
**Last updated:** [December 20, 2023, 9:53am UTC](https://meta.discourse.org/t/why-could-i-not-create-a-topic-before-posting/289243 "2023-12-20T09:53:00Z")

</div>

Why is it intentionally opaque as to when new topics can be created? Not clear whether posts or just ‘reading’ is needed… and why do you enable abusive bans by not even providing rationales and not even making it clear w…

---

## [Opengraph image issue](https://meta.discourse.org/t/opengraph-image-issue/289186)

<div class="topic-metadata">

**Author:** [@RohitSharma](https://meta.discourse.org/u/RohitSharma)\
**Replies:** 1\
**Last updated:** [December 20, 2023, 1:54am UTC](https://meta.discourse.org/t/opengraph-image-issue/289186 "2023-12-20T01:54:53Z")

</div>

Hi, I have updated the OpenGraph image but during social sharing I am getting the old image. So how can I fix this. Thanks Rohit

---

## [Setting Security Parameters: Log-In, Read-Only, Protected Groups](https://meta.discourse.org/t/setting-security-parameters-log-in-read-only-protected-groups/140217)

<div class="topic-metadata">

**Author:** [@cristina.threlkeld](https://meta.discourse.org/u/cristina.threlkeld)\
**Replies:** 1\
**Last updated:** [January 30, 2020, 9:03pm UTC](https://meta.discourse.org/t/setting-security-parameters-log-in-read-only-protected-groups/140217 "2020-01-30T21:03:37Z")

</div>

For my organization’s Discourse forum, I am wondering how to set parameters on security. Namely: -How to make required fields when people register, so that they have to submit their First Name, Last Name, Organization, …

---

## [The copy button does not work on a mobile phone with the Android](https://meta.discourse.org/t/the-copy-button-does-not-work-on-a-mobile-phone-with-the-android/289082)

<div class="topic-metadata">

**Author:** [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)\
**Replies:** 9\
**Last updated:** [December 19, 2023, 1:15pm UTC](https://meta.discourse.org/t/the-copy-button-does-not-work-on-a-mobile-phone-with-the-android/289082 "2023-12-19T13:15:35Z")

</div>

Greetings dear community :wave: The copy button does not work on a mobile phone with the Android operating system (Samsung, HUAWEI). At first I thought that this problem only occurred on my site, but I checked here in M…

---

## [Include the analytics count in our community home page](https://meta.discourse.org/t/include-the-analytics-count-in-our-community-home-page/289010)

<div class="topic-metadata">

**Author:** [@Srujan\_Madderla](https://meta.discourse.org/u/Srujan_Madderla)\
**Replies:** 8\
**Last updated:** [December 19, 2023, 11:06am UTC](https://meta.discourse.org/t/include-the-analytics-count-in-our-community-home-page/289010 "2023-12-19T11:06:10Z")

</div>

How to include the analytics in our community home page ? Reference screenshot of the use case in shown below

---

## [How to add ads on side?](https://meta.discourse.org/t/how-to-add-ads-on-side/140109)

<div class="topic-metadata">

**Author:** [@Motadaol](https://meta.discourse.org/u/Motadaol)\
**Replies:** 9\
**Last updated:** [December 19, 2023, 8:51am UTC](https://meta.discourse.org/t/how-to-add-ads-on-side/140109 "2023-12-19T08:51:14Z")

</div>

how to add ads for this region of my forum ?

---

## [Sub-subcategory display problem](https://meta.discourse.org/t/sub-subcategory-display-problem/289162)

<div class="topic-metadata">

**Author:** [@Ahmed26](https://meta.discourse.org/u/Ahmed26)\
**Replies:** 0\
**Last updated:** [December 19, 2023, 6:51am UTC](https://meta.discourse.org/t/sub-subcategory-display-problem/289162 "2023-12-19T06:51:32Z")

</div>

I use the 3rd subcategory needed for my forum The categories section is nested and consists of 2 blocks. This is a dire situation for the appearance of the forum. Is there a solution to this? To make a single block …

---

## [Auto-Populating Category Topic Templates with Usernames](https://meta.discourse.org/t/auto-populating-category-topic-templates-with-usernames/289132)

<div class="topic-metadata">

**Author:** [@martyn\_thomas](https://meta.discourse.org/u/martyn_thomas)\
**Replies:** 0\
**Last updated:** [December 19, 2023, 1:18am UTC](https://meta.discourse.org/t/auto-populating-category-topic-templates-with-usernames/289132 "2023-12-19T01:18:55Z")

</div>

We use Category Topic Templates (Using topic templates for categories) against a Space Booking category, where the user needs to enter their username into the Template - currently this is done manually. Is it possible t…

---

## [OAuth2 integration with Drupal](https://meta.discourse.org/t/oauth2-integration-with-drupal/43652)

<div class="topic-metadata">

**Author:** [@tarek](https://meta.discourse.org/u/tarek)\
**Replies:** 30\
**Last updated:** [December 18, 2023, 8:41pm UTC](https://meta.discourse.org/t/oauth2-integration-with-drupal/43652 "2023-12-18T20:41:05Z")

</div>

Special thanks to @dashohoxha for his help!! Continuing the discussion from OAuth2 Basic Support: I will use this thread to document my steps and progress in integrating Discourse and Drupal via OAuth2. At present, th…

---

## [Image upload remover within posts](https://meta.discourse.org/t/image-upload-remover-within-posts/140145)

<div class="topic-metadata">

**Author:** [@Eduardo\_Braga](https://meta.discourse.org/u/Eduardo_Braga)\
**Replies:** 5\
**Last updated:** [January 30, 2020, 4:37pm UTC](https://meta.discourse.org/t/image-upload-remover-within-posts/140145 "2020-01-30T16:37:44Z")

</div>

i want to remove upload images in posts. unfortunately my topic was blocked without me replying

---

## [Not receiving backup emails](https://meta.discourse.org/t/not-receiving-backup-emails/288910)

<div class="topic-metadata">

**Author:** [@P\_O](https://meta.discourse.org/u/P_O)\
**Replies:** 2\
**Last updated:** [December 18, 2023, 7:38pm UTC](https://meta.discourse.org/t/not-receiving-backup-emails/288910 "2023-12-18T19:38:08Z")

</div>

When I click on the link ‘Send email with download link’ I am not receiving the email. I presume this email should be sent to the administrators email account? I have this setting turned on in the admin area: Log all e…

---

## [The system update failed](https://meta.discourse.org/t/the-system-update-failed/289051)

<div class="topic-metadata">

**Author:** [@yangzhengjun](https://meta.discourse.org/u/yangzhengjun)\
**Replies:** 1\
**Last updated:** [December 18, 2023, 1:03pm UTC](https://meta.discourse.org/t/the-system-update-failed/289051 "2023-12-18T13:03:53Z")

</div>

Have you ever encountered this problem? There was an error when I was updating.

---

## [Change default on mobile to show latest vs categories](https://meta.discourse.org/t/change-default-on-mobile-to-show-latest-vs-categories/289040)

<div class="topic-metadata">

**Author:** [@theshelb](https://meta.discourse.org/u/theshelb)\
**Replies:** 1\
**Last updated:** [December 18, 2023, 11:02am UTC](https://meta.discourse.org/t/change-default-on-mobile-to-show-latest-vs-categories/289040 "2023-12-18T11:02:55Z")

</div>

Hey Discourse team, I am one of the admins of community.radworks.org. We had a few folks in our community asking if there was a way to change the default when opening the site on mobile to show the “Latest” rather than …

[Previous page](https://meta.discourse.org/c/support/6.md?page=136&status=open)

[Next page](https://meta.discourse.org/c/support/6.md?page=138&status=open)
