# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=15&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 16

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## [Notify about new new update being available - but "programmatically"?](https://meta.discourse.org/t/notify-about-new-new-update-being-available-but-programmatically/398871)

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**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 3\
**Last updated:** [March 21, 2026, 5:18pm UTC](https://meta.discourse.org/t/notify-about-new-new-update-being-available-but-programmatically/398871 "2026-03-21T17:18:27Z")

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Hi guys. Is it possible to tell discourse to notify about new update being available but outside of webui? Perhaps sending an email or even better by using filesystem - touching/spitting out a customized file to a give…

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## [Recover site traffic prior to AWS server migration](https://meta.discourse.org/t/recover-site-traffic-prior-to-aws-server-migration/393896)

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**Author:** [@Wall-E](https://meta.discourse.org/u/Wall-E)\
**Replies:** 5\
**Last updated:** [March 21, 2026, 4:03pm UTC](https://meta.discourse.org/t/recover-site-traffic-prior-to-aws-server-migration/393896 "2026-03-21T16:03:37Z")

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Our discourse site is hosted on AWS. Last December, we moved the whole instance to a new VM. Doing so, we lost our traffic data. We thought we could spin up the backup on a subdomain, say test.ourdiscourse.blah, but that…

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## [I’m looking for advice on embedding a Discourse forum directly into my website](https://meta.discourse.org/t/i-m-looking-for-advice-on-embedding-a-discourse-forum-directly-into-my-website/313192)

<div class="topic-metadata">

**Author:** [@jessicakete](https://meta.discourse.org/u/jessicakete)\
**Replies:** 10\
**Last updated:** [March 21, 2026, 3:30pm UTC](https://meta.discourse.org/t/i-m-looking-for-advice-on-embedding-a-discourse-forum-directly-into-my-website/313192 "2026-03-21T15:30:46Z")

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I want to integrate a Discourse forum to facilitate community discussions without users leaving my site. I’m unsure of the best way to embed the forum and maintain a seamless user experience. my website URL is here.

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## [Federation doesn’t respect anonymous mode](https://meta.discourse.org/t/federation-doesn-t-respect-anonymous-mode/398961)

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**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 0\
**Last updated:** [March 21, 2026, 11:42am UTC](https://meta.discourse.org/t/federation-doesn-t-respect-anonymous-mode/398961 "2026-03-21T11:42:43Z")

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ActivityPub sends same post twice when an anon is writer. One as @anon…@forum or what ever style forum uses, and one using actual name like @doe@forum. Is that expected? Because when a user uses anon mode that user wants…

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## [How do I get the dashboard to show this months info?](https://meta.discourse.org/t/how-do-i-get-the-dashboard-to-show-this-months-info/398924)

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**Author:** [@ondrej](https://meta.discourse.org/u/ondrej)\
**Replies:** 8\
**Last updated:** [March 21, 2026, 9:17am UTC](https://meta.discourse.org/t/how-do-i-get-the-dashboard-to-show-this-months-info/398924 "2026-03-21T09:17:29Z")

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Hi, I noticed that since 1 month lapsed on my free discourse hosted site, the dashboard changed as you’d expect but instead of showing this month so far it shows last month’s emails and pageviews which I don’t need to k…

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## [Problems since the last update on the Discourse Android mobile app](https://meta.discourse.org/t/probleme-depuis-la-derniere-mise-a-jour-lapplication-mobile-discourse-android/398873)

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**Author:** [@gilles](https://meta.discourse.org/u/gilles)\
**Replies:** 1\
**Last updated:** [March 20, 2026, 7:37pm UTC](https://meta.discourse.org/t/probleme-depuis-la-derniere-mise-a-jour-lapplication-mobile-discourse-android/398873 "2026-03-20T19:37:36Z")

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When I open the application, I land well on my forum but I can scroll down infinitely and when I click on a category I get a message informing me that the application is not responding Do you have...

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## [Attachment Issues](https://meta.discourse.org/t/attachment-issues/398088)

<div class="topic-metadata">

**Author:** [@lucy.sierracircuits](https://meta.discourse.org/u/lucy.sierracircuits)\
**Replies:** 10\
**Last updated:** [March 20, 2026, 7:27pm UTC](https://meta.discourse.org/t/attachment-issues/398088 "2026-03-20T19:27:39Z")

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Hello, I have members who can’t upload more than one image at once in posts. I thought I had fixed the issue by changing the below settings but it apparently doesn’t work. Please, help.

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## [Getting rid of general on the landing page sidebar](https://meta.discourse.org/t/getting-rid-of-general-on-the-landing-page-sidebar/398848)

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**Author:** [@wrcstewart](https://meta.discourse.org/u/wrcstewart)\
**Replies:** 12\
**Last updated:** [March 20, 2026, 10:42am UTC](https://meta.discourse.org/t/getting-rid-of-general-on-the-landing-page-sidebar/398848 "2026-03-20T10:42:09Z")

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Hi, I’m a newbie. I have created a Welcome category and the description which seems to function as the first topic. I have altered the category order so that it at the top of the list and General at the bottom and that …

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## [About menu on mobile is messed up](https://meta.discourse.org/t/about-menu-on-mobile-is-messed-up/396672)

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**Author:** [@hipp0](https://meta.discourse.org/u/hipp0)\
**Replies:** 7\
**Last updated:** [March 20, 2026, 9:42am UTC](https://meta.discourse.org/t/about-menu-on-mobile-is-messed-up/396672 "2026-03-20T09:42:32Z")

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It extends to the right, I don’t think this is anything to do with my CSS because I disabled everything and it still does it and is not wrapping correctly. Due to the ToS and Privacy Policy.

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## [Cannot set AI default LLM model even after creating available LLMs](https://meta.discourse.org/t/llm-ai-default-llm-model/398853)

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**Author:** [@DeltaWater](https://meta.discourse.org/u/DeltaWater)\
**Replies:** 3\
**Last updated:** [March 20, 2026, 2:23am UTC](https://meta.discourse.org/t/llm-ai-default-llm-model/398853 "2026-03-20T02:23:22Z")

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The lyrics in the bottom right corner are Japanese, not my annotation, please disregard them. The screenshot shows that my model is indeed usable, but it cannot be set as the default model. Due to new user restrictions, I will send the screenshot showing the model's usability later. I need help, thank you!

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## [Error: A payment method of type card was expected](https://meta.discourse.org/t/error-a-payment-method-of-type-card-was-expected/392185)

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**Author:** [@Ryan\_Hyer](https://meta.discourse.org/u/Ryan_Hyer)\
**Replies:** 2\
**Last updated:** [March 19, 2026, 9:43pm UTC](https://meta.discourse.org/t/error-a-payment-method-of-type-card-was-expected/392185 "2026-03-19T21:43:25Z")

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This error has popped up for my users occasionally in the past, but now it’s becoming more frequent and becoming a serious problem. A payment method of type card was expected to be present, but this PaymentIntent does n…

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## [Using "email in" feature for a Gmail account with AWS SES SMTP settings](https://meta.discourse.org/t/using-email-in-feature-for-a-gmail-account-with-aws-ses-smtp-settings/398798)

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**Author:** [@MattAndrews](https://meta.discourse.org/u/MattAndrews)\
**Replies:** 1\
**Last updated:** [March 19, 2026, 11:25am UTC](https://meta.discourse.org/t/using-email-in-feature-for-a-gmail-account-with-aws-ses-smtp-settings/398798 "2026-03-19T11:25:41Z")

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Hi, new Discourse user here. I want to configure “email in” so that my forum can receive emails from a mailing list and allow users to see/reply to them. I’m not sure I fully understand the intention of the Custom inco…

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## [Admin page shows errors after upgrading to v3.5.3](https://meta.discourse.org/t/v3-5-3/398634)

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**Author:** [@xwj](https://meta.discourse.org/u/xwj)\
**Replies:** 13\
**Last updated:** [March 19, 2026, 9:45am UTC](https://meta.discourse.org/t/v3-5-3/398634 "2026-03-19T09:45:13Z")

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After upgrading from version v3.5.2 to v3.5.3, an anomaly occurred on the admin page And the following error was reported loader.js:247 Uncaught (in promise) Error: Could not find module discourse/admin/models/admin-plugin imported from discourse/plugins/docker\_manager/discourse/models/repo at loa…

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## [How to solve Discourse AI tool call timeout? Can the Discourse timeout be adjusted, and how?](https://meta.discourse.org/t/discourse-ai-discourse/398355)

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**Author:** [@shixiaochi](https://meta.discourse.org/u/shixiaochi)\
**Replies:** 8\
**Last updated:** [March 19, 2026, 7:07am UTC](https://meta.discourse.org/t/discourse-ai-discourse/398355 "2026-03-19T07:07:57Z")

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Discourse AI tool Operation timed out - FinalDestination::HTTP How to solve the timeout when calling the Discourse AI tool? Can the Discourse timeout period be adjusted, and how?

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## [Dealing with a hacked user account should not require the console](https://meta.discourse.org/t/dealing-with-a-hacked-user-account-should-not-require-the-console/398627)

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**Author:** [@dccmuseum](https://meta.discourse.org/u/dccmuseum)\
**Replies:** 13\
**Last updated:** [March 18, 2026, 9:04pm UTC](https://meta.discourse.org/t/dealing-with-a-hacked-user-account-should-not-require-the-console/398627 "2026-03-18T21:04:57Z")

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Hi all, one of our users had their account compromised. The workflow to mitigate that was far from ideal. The rails console was needed for: Force changing the e-mail address Force changing the password to something r…

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## [How to introduce self-built knowledge base RAG in Discourse ai?](https://meta.discourse.org/t/discourse-ai-rag/398712)

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**Author:** [@shixiaochi](https://meta.discourse.org/u/shixiaochi)\
**Replies:** 0\
**Last updated:** [March 18, 2026, 10:26am UTC](https://meta.discourse.org/t/discourse-ai-rag/398712 "2026-03-18T10:26:57Z")

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How to introduce self-built knowledge base RAG in Discourse AI?

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## [Various discussions about Emojis](https://meta.discourse.org/t/various-discussions-about-emojis/398696)

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**Author:** [@Roi](https://meta.discourse.org/u/Roi)\
**Replies:** 14\
**Last updated:** [October 16, 2025, 1:09pm UTC](https://meta.discourse.org/t/various-discussions-about-emojis/398696 "2025-10-16T13:09:21Z")

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I noticed that the custom emojis/smileys show 20x20 in chat messages and in the user status in chats. I solved it that way: div.chat-message-text img.emoji\[src\*="uploads"\] { /\* Chat messages \*/ width: auto; heig…

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## [Support creating pre-filled topic links](https://meta.discourse.org/t/support-creating-pre-filled-topic-links/398695)

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**Author:** [@fbpbdmin](https://meta.discourse.org/u/fbpbdmin)\
**Replies:** 5\
**Last updated:** [February 27, 2026, 5:25pm UTC](https://meta.discourse.org/t/support-creating-pre-filled-topic-links/398695 "2026-02-27T17:25:17Z")

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a question. I implemented a theme component, it has a button, click to open the new-topic form with pre-filled content, title. like this https://www.mydomain.com/new-topic?title=${title}&body=${body} it works nicely,…

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## [I get "500 error" error while editing post](https://meta.discourse.org/t/i-get-500-error-error-while-editing-post/136500)

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**Author:** [@Celil](https://meta.discourse.org/u/Celil)\
**Replies:** 15\
**Last updated:** [March 17, 2026, 9:59pm UTC](https://meta.discourse.org/t/i-get-500-error-error-while-editing-post/136500 "2026-03-17T21:59:52Z")

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Hi. I get “500 error” error while editing posts. not all of them have this problem. I tried safe mode on. I add image and error log. I’ve updated to the latest version but I’m still having trouble. can you help me? for …

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## [How to access Discourse admin after URL change?](https://meta.discourse.org/t/how-to-access-discourse-admin-after-url-change/396669)

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**Author:** [@Steve\_John](https://meta.discourse.org/u/Steve_John)\
**Replies:** 3\
**Last updated:** [March 17, 2026, 3:28pm UTC](https://meta.discourse.org/t/how-to-access-discourse-admin-after-url-change/396669 "2026-03-17T15:28:48Z")

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Hi all, we changed the Discourse URL from a subdomain (site.company.com) to a folder path (company.com/site). Now we are unable to access the Discourse admin to log in and make OAuth settings changes. Any pointer to help…

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## [SearchUnify Search bar](https://meta.discourse.org/t/searchunify-search-bar/398650)

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**Author:** [@Joe\_F](https://meta.discourse.org/u/Joe_F)\
**Replies:** 0\
**Last updated:** [March 17, 2026, 2:55pm UTC](https://meta.discourse.org/t/searchunify-search-bar/398650 "2026-03-17T14:55:17Z")

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Hello all, Is there a way for me to replace the Discourse search bar with a SearchUnify one, or allow for search results to leverage SearchUnify? Thanks Joe

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## [Customizing "Welcome back!" for Inactive users](https://meta.discourse.org/t/customizing-welcome-back-for-inactive-users/398584)

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**Author:** [@emyoulation](https://meta.discourse.org/u/emyoulation)\
**Replies:** 1\
**Last updated:** [March 17, 2026, 12:53pm UTC](https://meta.discourse.org/t/customizing-welcome-back-for-inactive-users/398584 "2026-03-17T12:53:56Z")

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We leverage Discourse for doing support of our open source genealogy software. A large percentage of those users are older and not technically adept as the newer generations who were indoctrinated with microcomputers dur…

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## [Maxmum upload size](https://meta.discourse.org/t/maxmum-upload-size/398601)

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**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 2\
**Last updated:** [March 17, 2026, 8:21am UTC](https://meta.discourse.org/t/maxmum-upload-size/398601 "2026-03-17T08:21:35Z")

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I edited discourse.conf inside the app container to set 512m max upload size. I set 512m in the Admin panel also. But I cannot upload a PDF 30 MB in size as Discourse says ‘512m maximum allowed’. Which does not seem righ…

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## [SMTP with no recurring fees using Emailit – worth considering?](https://meta.discourse.org/t/smtp-with-no-recurring-fees-using-emailit-worth-considering/337898)

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**Author:** [@markersocial](https://meta.discourse.org/u/markersocial)\
**Replies:** 20\
**Last updated:** [March 17, 2026, 6:28am UTC](https://meta.discourse.org/t/smtp-with-no-recurring-fees-using-emailit-worth-considering/337898 "2026-03-17T06:28:04Z")

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Hi guys, Found an awesome deal for SMTP, the big benefit is that it is a one time fee. There are different tiers ranging between 20k and 1m emails per month with very reasonable pricing. So essentially, pay once - get …

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## [Username + real name not working in 2026.3.0-latest](https://meta.discourse.org/t/username-real-name-not-working-in-2026-3-0-latest/398407)

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**Author:** [@jmsachs](https://meta.discourse.org/u/jmsachs)\
**Replies:** 4\
**Last updated:** [March 16, 2026, 9:05pm UTC](https://meta.discourse.org/t/username-real-name-not-working-in-2026-3-0-latest/398407 "2026-03-16T21:05:48Z")

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We are testing an upgrade from 3.4.0.beta3-dev to 2026.3.0-latest, on a staging server, and the only thing that looks out of sorts is that it won’t display username and real name together. This works correctly in 3.4…

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## [Our Forum Seems To Be Logging Everyone Out](https://meta.discourse.org/t/our-forum-seems-to-be-logging-everyone-out/398408)

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**Author:** [@Apiento](https://meta.discourse.org/u/Apiento)\
**Replies:** 3\
**Last updated:** [March 16, 2026, 6:29pm UTC](https://meta.discourse.org/t/our-forum-seems-to-be-logging-everyone-out/398408 "2026-03-16T18:29:01Z")

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We have a forum here \> https://forum.testpressing.org/ \< and for some reason Discourse is now logging all the users out and saying ‘you can’t log in from that IP address’. If you retry it four or fice times it lets you i…

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## [Is it possible to change Topic Title prompt for a category?](https://meta.discourse.org/t/is-it-possible-to-change-topic-title-prompt-for-a-category/205219)

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**Author:** [@rodypl](https://meta.discourse.org/u/rodypl)\
**Replies:** 3\
**Last updated:** [March 16, 2026, 5:55pm UTC](https://meta.discourse.org/t/is-it-possible-to-change-topic-title-prompt-for-a-category/205219 "2026-03-16T17:55:15Z")

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I created a category on my forum called “Contest Submissions”. This category will be reserved to submissions for when our company runs a contest. I’ve figured out how to create a topic template for the body of a new topi…

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## [The order of characters when typing in the floating search widget is reversed](https://meta.discourse.org/t/the-order-of-characters-when-typing-in-the-floating-search-widget-is-reversed/398423)

<div class="topic-metadata">

**Author:** [@sk-or-v1-contents](https://meta.discourse.org/u/sk-or-v1-contents)\
**Replies:** 5\
**Last updated:** [March 16, 2026, 2:41pm UTC](https://meta.discourse.org/t/the-order-of-characters-when-typing-in-the-floating-search-widget-is-reversed/398423 "2026-03-16T14:41:15Z")

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Priority/Severity: Moderate, I guess? Platform: try.discourse.org (can reproduce in Safe Mode) Edge 144.0.3719.91 MIUI 13.0.14 on Android 12 Mi 11 Lite Description: The order of characters when typing in the float…

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## [Sidebar custom link strips internal hostname from query parameters of external URLs](https://meta.discourse.org/t/sidebar-custom-link-strips-internal-hostname-from-query-parameters-of-external-urls/398537)

<div class="topic-metadata">

**Author:** [@カス\_テス](https://meta.discourse.org/u/%E3%82%AB%E3%82%B9_%E3%83%86%E3%82%B9)\
**Replies:** 0\
**Last updated:** [March 16, 2026, 2:21pm UTC](https://meta.discourse.org/t/sidebar-custom-link-strips-internal-hostname-from-query-parameters-of-external-urls/398537 "2026-03-16T14:21:14Z")

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When saving a sidebar custom link with an external URL that contains the site’s own hostname inside a query parameter, the hostname is incorrectly stripped from the query parameter, breaking the URL. Steps to reproduce …

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## [Problems setting up Sentiment](https://meta.discourse.org/t/problems-setting-up-sentiment/309270)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 20\
**Last updated:** [March 16, 2026, 5:32am UTC](https://meta.discourse.org/t/problems-setting-up-sentiment/309270 "2026-03-16T05:32:32Z")

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Why does this ‘Overall Sentiment’ query gives empty results:

[Previous page](https://meta.discourse.org/c/support/6.md?page=14&status=open)

[Next page](https://meta.discourse.org/c/support/6.md?page=16&status=open)
