# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=153

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 154

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## [Memberpress + discourse - How do I get forum to see new membership levels?](https://meta.discourse.org/t/memberpress-discourse-how-do-i-get-forum-to-see-new-membership-levels/327934)

<div class="topic-metadata">

**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 5\
**Last updated:** [September 25, 2024, 1:39pm UTC](https://meta.discourse.org/t/memberpress-discourse-how-do-i-get-forum-to-see-new-membership-levels/327934 "2024-09-25T13:39:42Z")

</div>

We are increasing our prices on new members, and grandfathering in our existing members. I went ahead and created additional membership levels in memberpress and updated my webhooks. Just wondering do I need to log every…

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## [Users soft deleting comments?! Bug, misconfiguration or should I create a feature request?](https://meta.discourse.org/t/users-soft-deleting-comments-bug-misconfiguration-or-should-i-create-a-feature-request/328041)

<div class="topic-metadata">

**Author:** [@\_thiago](https://meta.discourse.org/u/_thiago)\
**Replies:** 13\
**Last updated:** [September 25, 2024, 11:00am UTC](https://meta.discourse.org/t/users-soft-deleting-comments-bug-misconfiguration-or-should-i-create-a-feature-request/328041 "2024-09-25T11:00:59Z")

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Hi there everyone, I would like to know if this is a miss configuration or if I should request a feature. Right now, when a user is using a discourse forum, and they delete their message, other users can still access wh…

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## [Login to discourse automatically via SSO](https://meta.discourse.org/t/login-to-discourse-automatically-via-sso/327995)

<div class="topic-metadata">

**Author:** [@Nishkarsh\_Tripathi](https://meta.discourse.org/u/Nishkarsh_Tripathi)\
**Replies:** 4\
**Last updated:** [September 25, 2024, 5:39am UTC](https://meta.discourse.org/t/login-to-discourse-automatically-via-sso/327995 "2024-09-25T05:39:57Z")

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I have SSO enabled on my Discourse website, and users are already logged in there. I want to provide an entry point in my mobile app that automatically logs them in without requiring them to log in again. How can I achie…

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## [Removing stat from Home](https://meta.discourse.org/t/removing-stat-from-home/327911)

<div class="topic-metadata">

**Author:** [@cristo](https://meta.discourse.org/u/cristo)\
**Replies:** 4\
**Last updated:** [September 24, 2024, 11:33pm UTC](https://meta.discourse.org/t/removing-stat-from-home/327911 "2024-09-24T23:33:29Z")

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How can I remove the number included in the sorting feature (Latest)? Please see attached image. Many thanks in advance!!

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## [Editing Default Tooltips](https://meta.discourse.org/t/editing-default-tooltips/327958)

<div class="topic-metadata">

**Author:** [@emma-ash](https://meta.discourse.org/u/emma-ash)\
**Replies:** 2\
**Last updated:** [September 24, 2024, 6:36pm UTC](https://meta.discourse.org/t/editing-default-tooltips/327958 "2024-09-24T18:36:27Z")

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I am trying to edit the default tooltips styling and text shown in each one. I am having trouble finding where to edit this & to check if the CSS changes I made are working since the initial tooltips have already been sh…

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## [Issue with Activate Account Page After Update to 3.4.0 (Blank Page)](https://meta.discourse.org/t/issue-with-activate-account-page-after-update-to-3-4-0-blank-page/327541)

<div class="topic-metadata">

**Author:** [@mbiistscther](https://meta.discourse.org/u/mbiistscther)\
**Replies:** 10\
**Last updated:** [September 24, 2024, 5:51pm UTC](https://meta.discourse.org/t/issue-with-activate-account-page-after-update-to-3-4-0-blank-page/327541 "2024-09-24T17:51:51Z")

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Hi Discourse Team, Thank you for providing such a fantastic product! My community and I have enjoyed using it for years. Recently, we encountered an issue, and I would greatly appreciate any assistance. After upgrading…

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## [Data Explorer availabled only for Admins](https://meta.discourse.org/t/data-explorer-availabled-only-for-admins/327951)

<div class="topic-metadata">

**Author:** [@Ravindra-Trdx](https://meta.discourse.org/u/Ravindra-Trdx)\
**Replies:** 3\
**Last updated:** [September 24, 2024, 5:39pm UTC](https://meta.discourse.org/t/data-explorer-availabled-only-for-admins/327951 "2024-09-24T17:39:49Z")

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Though I add moderators and staff group to the data explorer query - specific query only It stll throws error for those groups Please help suggest

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## [\[regression\] iframe embedding broken with allowed src domain](https://meta.discourse.org/t/regression-iframe-embedding-broken-with-allowed-src-domain/327852)

<div class="topic-metadata">

**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 17\
**Last updated:** [September 24, 2024, 3:26pm UTC](https://meta.discourse.org/t/regression-iframe-embedding-broken-with-allowed-src-domain/327852 "2024-09-24T15:26:09Z")

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Hi there, I have added https://www.tickcounter.com to my allowed\_iframes, but this script still doesn’t appear: \<div style="left:0; width:100%; height:0; position:relative; padding-bottom:25%; margin:0 auto"\>\<iframe src…

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## [Login for Staff and Moderators after enabling SSO](https://meta.discourse.org/t/login-for-staff-and-moderators-after-enabling-sso/327685)

<div class="topic-metadata">

**Author:** [@Nishkarsh\_Tripathi](https://meta.discourse.org/u/Nishkarsh_Tripathi)\
**Replies:** 11\
**Last updated:** [September 24, 2024, 1:30pm UTC](https://meta.discourse.org/t/login-for-staff-and-moderators-after-enabling-sso/327685 "2024-09-24T13:30:34Z")

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I’ve enabled SSO on our company’s Discourse site, allowing external users from our app to log in. However, some staff members with company email addresses need access as moderators or administrators. Since these staff me…

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## [Discord Bot: Topics not Posts](https://meta.discourse.org/t/discord-bot-topics-not-posts/327906)

<div class="topic-metadata">

**Author:** [@ludwikc](https://meta.discourse.org/u/ludwikc)\
**Replies:** 2\
**Last updated:** [September 24, 2024, 1:11pm UTC](https://meta.discourse.org/t/discord-bot-topics-not-posts/327906 "2024-09-24T13:11:24Z")

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Is there a way to configure Discord bot to post notifications only on newly created Topics, instead of every post? I cannot see that setting anywhere, and having it set to every post makes my Discord channel extremely b…

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## [Removing options from user activity action list](https://meta.discourse.org/t/removing-options-from-user-activity-action-list/327908)

<div class="topic-metadata">

**Author:** [@cristo](https://meta.discourse.org/u/cristo)\
**Replies:** 1\
**Last updated:** [September 24, 2024, 1:07pm UTC](https://meta.discourse.org/t/removing-options-from-user-activity-action-list/327908 "2024-09-24T13:07:32Z")

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I’d like to remove these two options: Solved Vote (please see attached image) Many thanks in advance!

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## [Secure login](https://meta.discourse.org/t/secure-login/324229)

<div class="topic-metadata">

**Author:** [@Jaskaran](https://meta.discourse.org/u/Jaskaran)\
**Replies:** 7\
**Last updated:** [September 24, 2024, 12:25pm UTC](https://meta.discourse.org/t/secure-login/324229 "2024-09-24T12:25:12Z")

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I have some q=question regarding Secure Login the User Management account access controls for community portal we need to ensure the administrative/privileged accounts require 1. Private Network and 2. Strong Authenti…

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## [How to get working link to Discourse post via make.com?](https://meta.discourse.org/t/how-to-get-working-link-to-discourse-post-via-make-com/327891)

<div class="topic-metadata">

**Author:** [@ludwikc](https://meta.discourse.org/u/ludwikc)\
**Replies:** 2\
**Last updated:** [September 24, 2024, 11:59am UTC](https://meta.discourse.org/t/how-to-get-working-link-to-discourse-post-via-make-com/327891 "2024-09-24T11:59:45Z")

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Trying to notify my users about new posts on the Discourse forums using API via Make.com. Here are the options they offer which doesn’t seem to contain any working URL: What should I be looking for?

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## ["Suppressed from latest" category vs. "muted" category. What is the difference?](https://meta.discourse.org/t/suppressed-from-latest-category-vs-muted-category-what-is-the-difference/158567)

<div class="topic-metadata">

**Author:** [@gerald](https://meta.discourse.org/u/gerald)\
**Replies:** 11\
**Last updated:** [September 24, 2024, 11:19am UTC](https://meta.discourse.org/t/suppressed-from-latest-category-vs-muted-category-what-is-the-difference/158567 "2024-09-24T11:19:39Z")

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I understand that the “Suppressed from latest” was removed at some point from Discourse. While it was very self explanatory, I can’t say the same about “muted”. Can you explain what “muted” means and whether I can use it…

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## [Deactivated users are sometimes not being deactivated](https://meta.discourse.org/t/deactivated-users-are-sometimes-not-being-deactivated/237657)

<div class="topic-metadata">

**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 4\
**Last updated:** [September 24, 2024, 8:06am UTC](https://meta.discourse.org/t/deactivated-users-are-sometimes-not-being-deactivated/237657 "2024-09-24T08:06:03Z")

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I haven’t found a way to reproduce this issue, but over the past month I’ve noticed two instances where a user was supposedly deactivated (as seen from the staff action logs) but not actually deactivated (the user could …

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## [Auto-post Youtube videos?](https://meta.discourse.org/t/auto-post-youtube-videos/327822)

<div class="topic-metadata">

**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 3\
**Last updated:** [September 24, 2024, 12:37am UTC](https://meta.discourse.org/t/auto-post-youtube-videos/327822 "2024-09-24T00:37:30Z")

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We have a few business partners who are youtube creators. I would love some way of automatically posting their new youtube videos into our forum. Does anyone know of a way to do this? Thanks in advance. Gene

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## [Approve unless allowed groups setting](https://meta.discourse.org/t/approve-unless-allowed-groups-setting/327327)

<div class="topic-metadata">

**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 34\
**Last updated:** [September 23, 2024, 11:30pm UTC](https://meta.discourse.org/t/approve-unless-allowed-groups-setting/327327 "2024-09-23T23:30:19Z")

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Hi, I have a difficulty with that setting: approve unless allowed groups. This is my setting (TL1 to TL4 have been set, screen capture is in French): Based on the above setting, I expected my TL2 users posts not to …

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## [Need help adding new Memberpress memberships to Discourse](https://meta.discourse.org/t/need-help-adding-new-memberpress-memberships-to-discourse/327817)

<div class="topic-metadata">

**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 2\
**Last updated:** [September 23, 2024, 8:56pm UTC](https://meta.discourse.org/t/need-help-adding-new-memberpress-memberships-to-discourse/327817 "2024-09-23T20:56:07Z")

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@team I set up some new membership levels in Memberpress and I have no idea how to get them to show up in discourse so I can set the security settings for these new membership levels. Unfortunately, meta doesn’t have an…

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## [Disable link previews?](https://meta.discourse.org/t/disable-link-previews/327808)

<div class="topic-metadata">

**Author:** [@unknown\_error](https://meta.discourse.org/u/unknown_error)\
**Replies:** 2\
**Last updated:** [September 23, 2024, 8:11pm UTC](https://meta.discourse.org/t/disable-link-previews/327808 "2024-09-23T20:11:40Z")

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Is there a way to globally disable link previews? They aren’t useful and often lead to an incorrect auto-generated title. I see some previous threads on the topic, like: Disable Link Preview Disable link preview featu…

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## [Error during permanently deleting a post of a deleted user](https://meta.discourse.org/t/error-during-permanently-deleting-a-post-of-a-deleted-user/327510)

<div class="topic-metadata">

**Author:** [@uwe\_keim](https://meta.discourse.org/u/uwe_keim)\
**Replies:** 2\
**Last updated:** [September 23, 2024, 8:10pm UTC](https://meta.discourse.org/t/error-during-permanently-deleting-a-post-of-a-deleted-user/327510 "2024-09-23T20:10:44Z")

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I’ve enabled the Permanently Delete functionality as described in “Introducing permanently delete post functionality”. I have a spam post in a topic. I’ve deleted the spam user and soft-deleted the spam post some months…

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## [Blocked words in URL](https://meta.discourse.org/t/blocked-words-in-url/327798)

<div class="topic-metadata">

**Author:** [@ppcole](https://meta.discourse.org/u/ppcole)\
**Replies:** 8\
**Last updated:** [September 23, 2024, 6:45pm UTC](https://meta.discourse.org/t/blocked-words-in-url/327798 "2024-09-23T18:45:26Z")

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Hello, I am getting the following message when adding a URL that contains the words federal-black to an Event. An error occurred: Sorry, you can’t post the word ‘federal-black’; it’s not allowed. I checked Watched Wor…

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## [I can't start Discourse](https://meta.discourse.org/t/i-cant-start-discourse/327505)

<div class="topic-metadata">

**Author:** [@NogayHan](https://meta.discourse.org/u/NogayHan)\
**Replies:** 11\
**Last updated:** [September 23, 2024, 5:47pm UTC](https://meta.discourse.org/t/i-cant-start-discourse/327505 "2024-09-23T17:47:13Z")

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Hello, I am using Ubuntu. After the classic server update I had to restart the server. After restarting, Discourse started giving error 502 then 503. My resources are sufficient, if they were not sufficient, it would n…

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## [Logo not updating on Site after new file uploaded](https://meta.discourse.org/t/logo-not-updating-on-site-after-new-file-uploaded/327705)

<div class="topic-metadata">

**Author:** [@BCHK](https://meta.discourse.org/u/BCHK)\
**Replies:** 10\
**Last updated:** [September 23, 2024, 4:54pm UTC](https://meta.discourse.org/t/logo-not-updating-on-site-after-new-file-uploaded/327705 "2024-09-23T16:54:08Z")

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I’m sure this is something simple - but I am uploading a new logo to my site, its the right size (120 pixels high, horizontal perspective. .PNG file), but it doesn’t seem to be used on the site for some reason. I am usi…

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## [Why won't my remote backups restore?](https://meta.discourse.org/t/why-wont-my-remote-backups-restore/327660)

<div class="topic-metadata">

**Author:** [@Brandon007](https://meta.discourse.org/u/Brandon007)\
**Replies:** 4\
**Last updated:** [September 23, 2024, 12:19pm UTC](https://meta.discourse.org/t/why-wont-my-remote-backups-restore/327660 "2024-09-23T12:19:14Z")

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I migrated servers last night and just could not get the remote backup to restore. Instead, I was presented with this error in the backup log. Remote Backups EXCEPTION: Failed to download archive to tmp directory. I…

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## [Enabling "popular links" in topic details/ metadata](https://meta.discourse.org/t/enabling-popular-links-in-topic-details-metadata/327714)

<div class="topic-metadata">

**Author:** [@Liam\_Griffin](https://meta.discourse.org/u/Liam_Griffin)\
**Replies:** 2\
**Last updated:** [September 23, 2024, 11:39am UTC](https://meta.discourse.org/t/enabling-popular-links-in-topic-details-metadata/327714 "2024-09-23T11:39:37Z")

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Hi folks! I couldn’t find by searching this community so hopefully I can get the answer here :slight\_smile: I’m looking to display the “popular links” that are autopopulated before the first post when a link is added to…

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## [Are topics included in the hosting plans' pricing?](https://meta.discourse.org/t/are-topics-included-in-the-hosting-plans-pricing/327637)

<div class="topic-metadata">

**Author:** [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)\
**Replies:** 4\
**Last updated:** [September 23, 2024, 6:55am UTC](https://meta.discourse.org/t/are-topics-included-in-the-hosting-plans-pricing/327637 "2024-09-23T06:55:25Z")

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Hi everyone, I would like to know, are topics included in the 5GB storage for the Basic plan, for example? I know the pricing page says it is for images and videos, but surely there cannot be unlimited topics? It begs …

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## [Some icons not showing up after upgrade](https://meta.discourse.org/t/some-icons-not-showing-up-after-upgrade/327730)

<div class="topic-metadata">

**Author:** [@Aaron\_B](https://meta.discourse.org/u/Aaron_B)\
**Replies:** 9\
**Last updated:** [September 23, 2024, 2:23am UTC](https://meta.discourse.org/t/some-icons-not-showing-up-after-upgrade/327730 "2024-09-23T02:23:35Z")

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With 3.4.0.beta2-dev installed, I have several random icons missing. They include the search icon in the top toolbar, icons on the left menu, and icons on the reply/edit/heart for a post screen. I don’t have any Font Aw…

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## [Can recurring events created by "first/second/third/fourth M/T/W/Th/F" of every month?](https://meta.discourse.org/t/can-recurring-events-created-by-first-second-third-fourth-m-t-w-th-f-of-every-month/292887)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 2\
**Last updated:** [September 22, 2024, 5:27pm UTC](https://meta.discourse.org/t/can-recurring-events-created-by-first-second-third-fourth-m-t-w-th-f-of-every-month/292887 "2024-09-22T17:27:42Z")

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I’m hoping I’m just missing this somewhere, but is it possible to create a recurring event that is, say, the “third Tuesday of every month”?

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## [User status stops working for admins](https://meta.discourse.org/t/user-status-stops-working-for-admins/318640)

<div class="topic-metadata">

**Author:** [@Don](https://meta.discourse.org/u/Don)\
**Replies:** 3\
**Last updated:** [September 22, 2024, 2:30pm UTC](https://meta.discourse.org/t/user-status-stops-working-for-admins/318640 "2024-09-22T14:30:47Z")

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Hello :wave: I have updated my site today morning to (f169985fce) and just noticed now the user status disappeared for admins. I tried to add new user status which works and appears until I reload the page. After that t…

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## [I want Google to index the content in the link format domain/u/username, what should I do?](https://meta.discourse.org/t/i-want-google-to-index-the-content-in-the-link-format-domain-u-username-what-should-i-do/320485)

<div class="topic-metadata">

**Author:** [@toanvoc](https://meta.discourse.org/u/toanvoc)\
**Replies:** 12\
**Last updated:** [September 22, 2024, 8:35am UTC](https://meta.discourse.org/t/i-want-google-to-index-the-content-in-the-link-format-domain-u-username-what-should-i-do/320485 "2024-09-22T08:35:03Z")

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I want Google to index the content in the link format domain/u/username, what should I do? I have removed the Disallow: /u part to let the link format domain.com/u be indexed by Google, but what should I do if I want th…

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