# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=158&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 159

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## [Endless Loading dots animation on Meta](https://meta.discourse.org/t/endless-loading-dots-animation-on-meta/275200)

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**Author:** [@Ed\_S](https://meta.discourse.org/u/Ed_S)\
**Replies:** 3\
**Last updated:** [August 15, 2023, 5:54pm UTC](https://meta.discourse.org/t/endless-loading-dots-animation-on-meta/275200 "2023-08-15T17:54:43Z")

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The meta front page failed to load for me just now - first visit today - was stuck on the animated dots. I opened a second tab which did load OK. But just in case it’s an important case, here’s what I saw in the console…

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## [Chat full-screen by default](https://meta.discourse.org/t/chat-full-screen-by-default/293981)

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**Author:** [@discoursejl](https://meta.discourse.org/u/discoursejl)\
**Replies:** 5\
**Last updated:** [August 15, 2023, 11:59am UTC](https://meta.discourse.org/t/chat-full-screen-by-default/293981 "2023-08-15T11:59:38Z")

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Is it possible to make chat full-screen by default?

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## [QA checklist for when new versions are released?](https://meta.discourse.org/t/qa-checklist-for-when-new-versions-are-released/81678)

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**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\
**Replies:** 11\
**Last updated:** [August 15, 2023, 8:05am UTC](https://meta.discourse.org/t/qa-checklist-for-when-new-versions-are-released/81678 "2023-08-15T08:05:57Z")

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Does anybody have a QA checklist they’re willing to share, that they use when testing a new release? Our QA team created their own unofficial QA checklist back when we used vBulletin, adding as they tested or when a ne…

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## [Preview quoted avatar images flicker in Safari](https://meta.discourse.org/t/preview-quoted-avatar-images-flicker-in-safari/259242)

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**Author:** [@peternlewis](https://meta.discourse.org/u/peternlewis)\
**Replies:** 8\
**Last updated:** [August 15, 2023, 2:34am UTC](https://meta.discourse.org/t/preview-quoted-avatar-images-flicker-in-safari/259242 "2023-08-15T02:34:07Z")

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Since upgrading to 3.x, if I am replying to a topic, and quote someone so the preview image shows their avatar, in Safari/Mac Ventura, the avatar image flickers every time I type a key. Every time I type a key in the…

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## [Why is iOS Discourse Hub app faster than "Add to Home Screen" app?](https://meta.discourse.org/t/why-is-ios-discourse-hub-app-faster-than-add-to-home-screen-app/275142)

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**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 0\
**Last updated:** [August 14, 2023, 11:47pm UTC](https://meta.discourse.org/t/why-is-ios-discourse-hub-app-faster-than-add-to-home-screen-app/275142 "2023-08-14T23:47:46Z")

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On my phone, the Discourse Hub app is noticably faster to load any forum than its “Add to Home Screen” app. Is there anything I can do to change this? Thanks.

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## [Multiple Discourse sites on single WordPress with wp-discourse](https://meta.discourse.org/t/multiple-discourse-sites-on-single-wordpress-with-wp-discourse/270316)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 7\
**Last updated:** [August 14, 2023, 8:39pm UTC](https://meta.discourse.org/t/multiple-discourse-sites-on-single-wordpress-with-wp-discourse/270316 "2023-08-14T20:39:33Z")

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I have a client that has a WordPress site that handles subscriptions and a forum that’s connected with wp-discourse. All’s well. But now he wants to add additional Discourse sites that all authenticate against the singl…

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## [Download tracker plugin](https://meta.discourse.org/t/download-tracker-plugin/274832)

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**Author:** [@AndyBr](https://meta.discourse.org/u/AndyBr)\
**Replies:** 12\
**Last updated:** [August 14, 2023, 2:23pm UTC](https://meta.discourse.org/t/download-tracker-plugin/274832 "2023-08-14T14:23:14Z")

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Does anyone know of a plugin or mod that will keep track of which user clicked a link or downloaded an attached file?

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## [User not seeing images](https://meta.discourse.org/t/user-not-seeing-images/274685)

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**Author:** [@Octoberon](https://meta.discourse.org/u/Octoberon)\
**Replies:** 4\
**Last updated:** [August 13, 2023, 11:41pm UTC](https://meta.discourse.org/t/user-not-seeing-images/274685 "2023-08-13T23:41:32Z")

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One of the members of my forum is reporting that he can’t see images in posts. I don’t think it’s a problem at my end as no one else is experiencing the same issue as far as I know, Also, he says the issue clears if …

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## [Extreme load error](https://meta.discourse.org/t/extreme-load-error/180311)

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**Author:** [@dylanb](https://meta.discourse.org/u/dylanb)\
**Replies:** 19\
**Last updated:** [August 13, 2023, 9:54am UTC](https://meta.discourse.org/t/extreme-load-error/180311 "2023-08-13T09:54:41Z")

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“Due to extreme load, this is temporarily being shown to everyone as a logged out user would see it” I run a website that features live threads during basketball games and have had issues with the server getting overloa…

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## [Installation Error](https://meta.discourse.org/t/installation-error/274937)

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**Author:** [@Wleksion](https://meta.discourse.org/u/Wleksion)\
**Replies:** 1\
**Last updated:** [August 13, 2023, 9:43am UTC](https://meta.discourse.org/t/installation-error/274937 "2023-08-13T09:43:02Z")

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install: cannot remove '/swapfile': Operation not permitted fallocate: fallocate failed: Text file busy mkswap: error: /swapfile is mounted; will not make swapspace swapon: /swapfile: swapon failed: Device or resource bu…

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## [Can a poll be pinned as a banner?](https://meta.discourse.org/t/can-a-poll-be-pinned-as-a-banner/72022)

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**Author:** [@communitygal](https://meta.discourse.org/u/communitygal)\
**Replies:** 6\
**Last updated:** [August 13, 2023, 6:57am UTC](https://meta.discourse.org/t/can-a-poll-be-pinned-as-a-banner/72022 "2023-08-13T06:57:17Z")

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I added this poll to my instance, but the question doesn’t appear. How can I create a poll that looks more intuitive to users? People had voted but it displayed zero voters.

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## [Trouble using embedding in dark mode](https://meta.discourse.org/t/trouble-using-embedding-in-dark-mode/274901)

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**Author:** [@satonotdead](https://meta.discourse.org/u/satonotdead)\
**Replies:** 3\
**Last updated:** [August 12, 2023, 3:43pm UTC](https://meta.discourse.org/t/trouble-using-embedding-in-dark-mode/274901 "2023-08-12T15:43:01Z")

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We are currently forced to use cove.chat on Ghost because the embed Discourse comments can’t be used on dark themes without destroying the entire UI on the comments section. This simple update should be enough for us fo…

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## [Some pictures don't display after a domain change](https://meta.discourse.org/t/some-pictures-dont-display-after-a-domain-change/272755)

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**Author:** [@thaidb](https://meta.discourse.org/u/thaidb)\
**Replies:** 9\
**Last updated:** [August 12, 2023, 3:10pm UTC](https://meta.discourse.org/t/some-pictures-dont-display-after-a-domain-change/272755 "2023-08-12T15:10:18Z")

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Hello, I have followed the sequence of steps but only some images show, some post images don’t show. please correct me! Thank you,

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## [How to deploy secondary / stand-by Discourse?](https://meta.discourse.org/t/how-to-deploy-secondary-stand-by-discourse/274896)

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**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 2\
**Last updated:** [August 12, 2023, 12:44pm UTC](https://meta.discourse.org/t/how-to-deploy-secondary-stand-by-discourse/274896 "2023-08-12T12:44:59Z")

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Hi guys. How does one deploy secondary/stand-by Discourse? I thought that would be rather a common topic but I failed to find anything on that. Such a stand-by Discourse would be - obviously, in my mind, thus trying t…

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## [Copy pasting from google doc doesnt preserve bold content](https://meta.discourse.org/t/copy-pasting-from-google-doc-doesnt-preserve-bold-content/274883)

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**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 1\
**Last updated:** [September 11, 2023, 12:52pm UTC](https://meta.discourse.org/t/copy-pasting-from-google-doc-doesnt-preserve-bold-content/274883 "2023-09-11T12:52:59Z")

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when I want to copy paste from google doc, it doesn’t preserve some formatting like bold, etc. example: This should be a bold text with a link to my google doc.

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## [How to solve super slow loading time for site?](https://meta.discourse.org/t/how-to-solve-super-slow-loading-time-for-site/127452)

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**Author:** [@orchardstreet](https://meta.discourse.org/u/orchardstreet)\
**Replies:** 8\
**Last updated:** [August 12, 2023, 6:06am UTC](https://meta.discourse.org/t/how-to-solve-super-slow-loading-time-for-site/127452 "2023-08-12T06:06:31Z")

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Was spending a long time optimizing my CSS, removing plugins, removing redirects, everything I can to improve load times but apparently the main culprits are: mobile\_4-randomcharacters-.css, which contains normalize.css…

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## [Auto approve any email domain](https://meta.discourse.org/t/auto-approve-any-email-domain/274784)

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**Author:** [@Bobby99as](https://meta.discourse.org/u/Bobby99as)\
**Replies:** 3\
**Last updated:** [August 11, 2023, 11:48pm UTC](https://meta.discourse.org/t/auto-approve-any-email-domain/274784 "2023-08-11T23:48:28Z")

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Hello I wish to have any domain entered as a email to be automatically marked as a verified email. I have no intention of using the email part of discourse

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## [Notify admins if a user updates their primary email](https://meta.discourse.org/t/notify-admins-if-a-user-updates-their-primary-email/274850)

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**Author:** [@GForce2010](https://meta.discourse.org/u/GForce2010)\
**Replies:** 2\
**Last updated:** [August 11, 2023, 9:09pm UTC](https://meta.discourse.org/t/notify-admins-if-a-user-updates-their-primary-email/274850 "2023-08-11T21:09:45Z")

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I’ve tried searching but couldn’t find an answer if this was possible. I help run a local member group and we have a Discourse instance, because of the BTS administration we have a couple of places we need to store memb…

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## [SSO Users creating their account](https://meta.discourse.org/t/sso-users-creating-their-account/274826)

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**Author:** [@screwballs](https://meta.discourse.org/u/screwballs)\
**Replies:** 1\
**Last updated:** [August 11, 2023, 7:20pm UTC](https://meta.discourse.org/t/sso-users-creating-their-account/274826 "2023-08-11T19:20:05Z")

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I’m a newbie, so bear with me. We are in the process of setting a new hosted instance, and we have enabled SSO via the microsoft addin. Users are validated via an AD group. I want to make the new user process as simpl…

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## [S3 error trying to run rake task](https://meta.discourse.org/t/s3-error-trying-to-run-rake-task/274520)

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**Author:** [@Deveroonie](https://meta.discourse.org/u/Deveroonie)\
**Replies:** 4\
**Last updated:** [August 11, 2023, 6:55pm UTC](https://meta.discourse.org/t/s3-error-trying-to-run-rake-task/274520 "2023-08-11T18:55:05Z")

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I installed my Discourse, added my S3 creds and added the relevant S3 code into the hooks When rebuilding, I get this error: FAILED -------------------- Pups::ExecError: cd /var/www/discourse && sudo -E -u discourse bu…

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## [There is no content in Preview Summary. Where should I configure the content and style of the digest?](https://meta.discourse.org/t/there-is-no-content-in-preview-summary-where-should-i-configure-the-content-and-style-of-the-digest/263459)

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**Author:** [@mikeguo](https://meta.discourse.org/u/mikeguo)\
**Replies:** 8\
**Last updated:** [August 11, 2023, 12:46pm UTC](https://meta.discourse.org/t/there-is-no-content-in-preview-summary-where-should-i-configure-the-content-and-style-of-the-digest/263459 "2023-08-11T12:46:44Z")

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## [Sidekiq job concurrency issue](https://meta.discourse.org/t/sidekiq-job-concurrency-issue/274618)

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**Author:** [@Prasanth\_Balan](https://meta.discourse.org/u/Prasanth_Balan)\
**Replies:** 5\
**Last updated:** [August 11, 2023, 8:58am UTC](https://meta.discourse.org/t/sidekiq-job-concurrency-issue/274618 "2023-08-11T08:58:43Z")

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We have an issue with Sidekiq running on multi pod. Scenario 1: On development, we have a single replicas which means single pod running. We don’t have any issue here. FYI, Checked: forum\_url/sidekiq/busy( 1 Processe…

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## [Your Redis instance will evict Sidekiq data under heavy load](https://meta.discourse.org/t/your-redis-instance-will-evict-sidekiq-data-under-heavy-load/274660)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 0\
**Last updated:** [August 10, 2023, 2:47pm UTC](https://meta.discourse.org/t/your-redis-instance-will-evict-sidekiq-data-under-heavy-load/274660 "2023-08-10T14:47:37Z")

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I have a very large site (500K pageviews/day) running on ECS and users are complaining about not getting notifications on flags. I see this in the logs: Does this mean that I need to increase the resources of Elasticac…

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## [Large Drupal forum migration, importer errors and limitations](https://meta.discourse.org/t/large-drupal-forum-migration-importer-errors-and-limitations/246939)

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**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 28\
**Last updated:** [August 10, 2023, 2:26pm UTC](https://meta.discourse.org/t/large-drupal-forum-migration-importer-errors-and-limitations/246939 "2023-08-10T14:26:28Z")

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Hi there, this topic gives some background on the migration that I’m slowly planning and testing. I finally tried the Drupal importer last Friday on a testbed VPS using a combination of this and this. The importer is sti…

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## [Disclaimer in registration modal absent from Japanese locale](https://meta.discourse.org/t/disclaimer-in-registration-modal-absent-from-japanese-locale/274470)

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**Author:** [@Yang1](https://meta.discourse.org/u/Yang1)\
**Replies:** 9\
**Last updated:** [August 10, 2023, 8:01am UTC](https://meta.discourse.org/t/disclaimer-in-registration-modal-absent-from-japanese-locale/274470 "2023-08-10T08:01:02Z")

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I have deployed discourse on a website, however, I encountered difficulties during the development process. I set up a disclaimer for user registration using ‘js.create\_account.disclaimer’, but it is not displaying on the registration page.

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## [Login issue](https://meta.discourse.org/t/login-issue/274571)

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**Author:** [@AceOp26](https://meta.discourse.org/u/AceOp26)\
**Replies:** 1\
**Last updated:** [August 9, 2023, 10:22pm UTC](https://meta.discourse.org/t/login-issue/274571 "2023-08-09T22:22:46Z")

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On EigenLayer forum Just now I got this terrible issue : I have saved username/pass for login, while trying logging with that it says “Incorrect username, email or password” and when I tried with the email it says, acco…

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## [Skipping built-in SSL certificate?](https://meta.discourse.org/t/skipping-built-in-ssl-certificate/274527)

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**Author:** [@Guo\_SpicyGum](https://meta.discourse.org/u/Guo_SpicyGum)\
**Replies:** 6\
**Last updated:** [August 9, 2023, 9:42pm UTC](https://meta.discourse.org/t/skipping-built-in-ssl-certificate/274527 "2023-08-09T21:42:29Z")

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I am now deploying a new environment. My domain name and domain name certificate have been prepared, but how do I cancel your built-in ssl certificate function during deployment?

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## [Email says I have 3.0.5 (old) but admin page says 3.1.0 (newest)](https://meta.discourse.org/t/email-says-i-have-3-0-5-old-but-admin-page-says-3-1-0-newest/274513)

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**Author:** [@steinhh](https://meta.discourse.org/u/steinhh)\
**Replies:** 0\
**Last updated:** [August 9, 2023, 2:32pm UTC](https://meta.discourse.org/t/email-says-i-have-3-0-5-old-but-admin-page-says-3-1-0-newest/274513 "2023-08-09T14:32:50Z")

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Hi! Disclaimer: I run a direct install on RHEL8 due to rules and regulations from our IT department. Also, I use the stable branch since upgrades can sometimes be a hassle. I recently did the upgrade from 3.0.5 to 3.1.…

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## [Organization of a Wiki Topic](https://meta.discourse.org/t/organization-of-a-wiki-topic/274430)

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**Author:** [@mermaldad](https://meta.discourse.org/u/mermaldad)\
**Replies:** 2\
**Last updated:** [August 9, 2023, 11:40am UTC](https://meta.discourse.org/t/organization-of-a-wiki-topic/274430 "2023-08-09T11:40:58Z")

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We are getting ready to start a wiki manual on a new product our community will be supporting. We have an existing wiki manual for a previous product, which is divided into multiple chapters. Each chapter is a separate p…

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## [How to import bbPress images and links redirect 301 to Discourse?](https://meta.discourse.org/t/how-to-import-bbpress-images-and-links-redirect-301-to-discourse/263312)

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**Author:** [@hiccup](https://meta.discourse.org/u/hiccup)\
**Replies:** 8\
**Last updated:** [August 8, 2023, 8:37pm UTC](https://meta.discourse.org/t/how-to-import-bbpress-images-and-links-redirect-301-to-discourse/263312 "2023-08-08T20:37:23Z")

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Hey, I handled to transfer all the contents of bbPress to to Discourse “development environment”, by use bbpress.rb script. but I have two questions that I would help with: 1: All the images appear on the Discourse wi…

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