# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=160

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 161

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## [WARNING: Port 443 of computer does not appear to be accessible using hostname: \<mydomain\>.com](https://meta.discourse.org/t/warning-port-443-of-computer-does-not-appear-to-be-accessible-using-hostname-mydomain-com/272567)

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**Author:** [@shibi](https://meta.discourse.org/u/shibi)\
**Replies:** 11\
**Last updated:** [September 3, 2024, 7:23am UTC](https://meta.discourse.org/t/warning-port-443-of-computer-does-not-appear-to-be-accessible-using-hostname-mydomain-com/272567 "2024-09-03T07:23:15Z")

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app was not started ! ./discourse-doctor may help diagnose the problem. ./discourse-setup: line 260: \*0: syntax error: operand expected (error token is “\*0”) Hostname for your Discourse? \[discourse.example.com\]: .com …

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## [Why is the avatar\_proxy folder a temporary folder](https://meta.discourse.org/t/why-is-the-avatar-proxy-folder-a-temporary-folder/324573)

<div class="topic-metadata">

**Author:** [@LeBlanc](https://meta.discourse.org/u/LeBlanc)\
**Replies:** 0\
**Last updated:** [September 3, 2024, 2:30am UTC](https://meta.discourse.org/t/why-is-the-avatar-proxy-folder-a-temporary-folder/324573 "2024-09-03T02:30:41Z")

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Why is the system’s default avatar in a temporary folder “Rails.root/tmp/avatar\_proxy”, so that each build after will have a large number of avatar requests. Users often do not upload custom avatars after registration.…

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## [Login troubles from Android?](https://meta.discourse.org/t/login-troubles-from-android/323497)

<div class="topic-metadata">

**Author:** [@Dan\_Eastwood](https://meta.discourse.org/u/Dan_Eastwood)\
**Replies:** 19\
**Last updated:** [September 3, 2024, 3:25am UTC](https://meta.discourse.org/t/login-troubles-from-android/323497 "2024-09-03T03:25:26Z")

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I am not able to login (discourse.peacefulscience.org) from my Android phone, either directly or using the Discourse App. I tried clearing cookies and reinstalled the App, but no go. I can access the forum normally from…

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## [My friends group](https://meta.discourse.org/t/my-friends-group/324543)

<div class="topic-metadata">

**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 12\
**Last updated:** [September 3, 2024, 1:31am UTC](https://meta.discourse.org/t/my-friends-group/324543 "2024-09-03T01:31:06Z")

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Hi, is there a way to have a “my friends” group in my user profile? (not necessarily to follow them). Thank you.

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## [Regularly rebuilding HTML](https://meta.discourse.org/t/regularly-rebuilding-html/324532)

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**Author:** [@j127](https://meta.discourse.org/u/j127)\
**Replies:** 2\
**Last updated:** [September 2, 2024, 4:39pm UTC](https://meta.discourse.org/t/regularly-rebuilding-html/324532 "2024-09-02T16:39:51Z")

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Is there a way to get Discourse to regularly re-cook HTML in posts? I’ve noticed that a lot of thumbnail previews become broken after a while. Many sites use hashes in image URLs, so when remote sites rebuild the sites …

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## [Al plugin LLM setting tab in UI interface](https://meta.discourse.org/t/al-plugin-llm-setting-tab-in-ui-interface/324501)

<div class="topic-metadata">

**Author:** [@Jaskaran](https://meta.discourse.org/u/Jaskaran)\
**Replies:** 1\
**Last updated:** [September 2, 2024, 1:04pm UTC](https://meta.discourse.org/t/al-plugin-llm-setting-tab-in-ui-interface/324501 "2024-09-02T13:04:59Z")

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I added AI plugin from here in my self hosted site Discourse AI now i am following Discourse AI - AI bot - Documentation / Site Management - Discourse Meta . but in the forth configuration step they mentioned that Go to…

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## ['Restore' Failing: Can ignore discrepancies](https://meta.discourse.org/t/restore-failing-can-ignore-discrepancies/322057)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 12\
**Last updated:** [September 2, 2024, 10:40am UTC](https://meta.discourse.org/t/restore-failing-can-ignore-discrepancies/322057 "2024-09-02T10:40:26Z")

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This topic later evolved into ‘Restore Failing’ from 4th post onwards, which is main issue now. You can ignore 1st 4 posts. I’ve set my upoads to Aws S3 years ago/in the beginning only. Even when I (as far as I can say)…

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## [Site name on google is not correct](https://meta.discourse.org/t/site-name-on-google-is-not-correct/289765)

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**Author:** [@Yt.w](https://meta.discourse.org/u/Yt.w)\
**Replies:** 3\
**Last updated:** [September 2, 2024, 9:24am UTC](https://meta.discourse.org/t/site-name-on-google-is-not-correct/289765 "2024-09-02T09:24:31Z")

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Hi guys, Just wondering why google did not show correct name on my site? DId i set something wrong?

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## [Connection error to external Redis](https://meta.discourse.org/t/connection-error-to-external-redis/318330)

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**Author:** [@Joan\_Tomàs\_i\_Buliart](https://meta.discourse.org/u/Joan_Tom%C3%A0s_i_Buliart)\
**Replies:** 1\
**Last updated:** [September 2, 2024, 7:51am UTC](https://meta.discourse.org/t/connection-error-to-external-redis/318330 "2024-09-02T07:51:51Z")

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Hello Community, We have a Discourse setup in Kubernetes. We are running a deployment with the Discourse container image, using external Redis and external PostgreSQL. To manage Redis HA, we deployed 3 nodes within a S…

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## [Postgresql locks with high concurrency API key usage](https://meta.discourse.org/t/postgresql-locks-with-high-concurrency-api-key-usage/318383)

<div class="topic-metadata">

**Author:** [@Joan\_Tomàs\_i\_Buliart](https://meta.discourse.org/u/Joan_Tom%C3%A0s_i_Buliart)\
**Replies:** 1\
**Last updated:** [September 2, 2024, 7:50am UTC](https://meta.discourse.org/t/postgresql-locks-with-high-concurrency-api-key-usage/318383 "2024-09-02T07:50:07Z")

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Hello Community, We are using the Discourse API on a self-hosted installation. Our use case is quite intensive in terms of concurrency, with around 100 API requests per second on average. We are also using PostgreSQL+Pa…

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## [Why doesn’t a change to the category description display immediately?](https://meta.discourse.org/t/why-doesn-t-a-change-to-the-category-description-display-immediately/324379)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 4\
**Last updated:** [September 2, 2024, 2:41am UTC](https://meta.discourse.org/t/why-doesn-t-a-change-to-the-category-description-display-immediately/324379 "2024-09-02T02:41:05Z")

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I edit the about categoriey ，but the discription dosen’t display immediately.I must reboot VPS，and then the discription will display.

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## [House Ads not showing](https://meta.discourse.org/t/house-ads-not-showing/151358)

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**Author:** [@christian\_01](https://meta.discourse.org/u/christian_01)\
**Replies:** 15\
**Last updated:** [September 2, 2024, 2:04am UTC](https://meta.discourse.org/t/house-ads-not-showing/151358 "2024-09-02T02:04:56Z")

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I’ve got AdSense ads running great, but I’m trying to create a ‘House Ad’. I’ve input the ad code into the plug-in, and it has ‘replaced’ the AdSense code (at least the AdSense code has disappeared), but the House Ad isn…

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## [Turning off email for a user](https://meta.discourse.org/t/turning-off-email-for-a-user/323913)

<div class="topic-metadata">

**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 7\
**Last updated:** [September 2, 2024, 1:38am UTC](https://meta.discourse.org/t/turning-off-email-for-a-user/323913 "2024-09-02T01:38:35Z")

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I have some users with defunct or undeliverable email addresses. I turn off notifications in their preference but mail to them still goes out. Am I going crazy? Or does Discourse keep trying to send failed emails forever…

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## [How to add the (post deleted by author) mention on deleted posts like on Meta?](https://meta.discourse.org/t/how-to-add-the-post-deleted-by-author-mention-on-deleted-posts-like-on-meta/324422)

<div class="topic-metadata">

**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 1\
**Last updated:** [September 1, 2024, 11:59pm UTC](https://meta.discourse.org/t/how-to-add-the-post-deleted-by-author-mention-on-deleted-posts-like-on-meta/324422 "2024-09-01T23:59:11Z")

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Hi, I guess everything is in the title :wink: Ask me if more info is needed.

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## [Confirmation email to post by email](https://meta.discourse.org/t/confirmation-email-to-post-by-email/323941)

<div class="topic-metadata">

**Author:** [@outofgamut](https://meta.discourse.org/u/outofgamut)\
**Replies:** 1\
**Last updated:** [September 1, 2024, 10:30pm UTC](https://meta.discourse.org/t/confirmation-email-to-post-by-email/323941 "2024-09-01T22:30:38Z")

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This question was asked over 2 years back but it remains unanswered: How can I send user who posts via email a confirmation that their message was successfully received and posted?

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## [Badges granted in bulk are not immediately displayed in the awarded count](https://meta.discourse.org/t/badges-granted-in-bulk-are-not-immediately-displayed-in-the-awarded-count/324409)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 2\
**Last updated:** [September 1, 2024, 7:57pm UTC](https://meta.discourse.org/t/badges-granted-in-bulk-are-not-immediately-displayed-in-the-awarded-count/324409 "2024-09-01T19:57:26Z")

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The specific situation is that I used the backend to import a list of usernames from an Excel file and then granted badges in bulk. However, the awarded count is not displayed on the https://mywebsite.com/badges/102/- p…

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## [How to Prohibit Users from Using Certain Words as Names?](https://meta.discourse.org/t/how-to-prohibit-users-from-using-certain-words-as-names/324408)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 4\
**Last updated:** [September 1, 2024, 7:43pm UTC](https://meta.discourse.org/t/how-to-prohibit-users-from-using-certain-words-as-names/324408 "2024-09-01T19:43:48Z")

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I have noticed that some users are using prohibited words as their name. However, I couldn’t find an option in the backend to restrict user name. Can someone tell me how to do this?

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## [Are chat threads deleted by creation date or last activity?](https://meta.discourse.org/t/are-chat-threads-deleted-by-creation-date-or-last-activity/323950)

<div class="topic-metadata">

**Author:** [@MachineScholar](https://meta.discourse.org/u/MachineScholar)\
**Replies:** 1\
**Last updated:** [September 1, 2024, 8:47am UTC](https://meta.discourse.org/t/are-chat-threads-deleted-by-creation-date-or-last-activity/323950 "2024-09-01T08:47:49Z")

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Does the setting chat dm retention days delete chat threads by date of creation or by date of last activity?

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## [Not getting an Activation Email](https://meta.discourse.org/t/not-getting-an-activation-email/324050)

<div class="topic-metadata">

**Author:** [@yang1981](https://meta.discourse.org/u/yang1981)\
**Replies:** 6\
**Last updated:** [August 31, 2024, 8:42pm UTC](https://meta.discourse.org/t/not-getting-an-activation-email/324050 "2024-08-31T20:42:17Z")

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I followed the standard installation progress, but still can not get an activation mail I’m very sure my email configuration in app.yml is correct, I wrote a test program in the same docker, with the same config files,…

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## [Log-in Issue - Mod issue while changing email address](https://meta.discourse.org/t/log-in-issue-mod-issue-while-changing-email-address/324256)

<div class="topic-metadata">

**Author:** [@Alec](https://meta.discourse.org/u/Alec)\
**Replies:** 3\
**Last updated:** [August 31, 2024, 11:12am UTC](https://meta.discourse.org/t/log-in-issue-mod-issue-while-changing-email-address/324256 "2024-08-31T11:12:10Z")

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One of my mods has locked himself out of my site. From what I understand he no longer has access to his old email address, and was in the process of changing it to his new email address. Now he cant log in with his old…

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## [Why is the layout different on mobile?](https://meta.discourse.org/t/why-is-the-layout-different-on-mobile/324288)

<div class="topic-metadata">

**Author:** [@nwnuyhs](https://meta.discourse.org/u/nwnuyhs)\
**Replies:** 3\
**Last updated:** [August 31, 2024, 9:46am UTC](https://meta.discourse.org/t/why-is-the-layout-different-on-mobile/324288 "2024-08-31T09:46:29Z")

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This is F12 mobile layout: This is in mobile layout,can anyone tell me why the two layouts are not same?

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## [Can we follow people?](https://meta.discourse.org/t/can-we-follow-people/324280)

<div class="topic-metadata">

**Author:** [@正中\_赵](https://meta.discourse.org/u/%E6%AD%A3%E4%B8%AD_%E8%B5%B5)\
**Replies:** 1\
**Last updated:** [August 31, 2024, 6:49am UTC](https://meta.discourse.org/t/can-we-follow-people/324280 "2024-08-31T06:49:06Z")

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Can we follow people? put people in centric.

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## [Reply by Email questions](https://meta.discourse.org/t/reply-by-email-questions/323387)

<div class="topic-metadata">

**Author:** [@Loki](https://meta.discourse.org/u/Loki)\
**Replies:** 3\
**Last updated:** [August 31, 2024, 12:52am UTC](https://meta.discourse.org/t/reply-by-email-questions/323387 "2024-08-31T00:52:35Z")

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Some of questions about Reply by Email: I see in the site settings the ability to disable Reply by Email. However, is it possible to allow Reply by Email, but only for Trust Level 2 and above? There is a related settin…

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## [Can I run Discourse in "rootless" Docker on VPS?](https://meta.discourse.org/t/can-i-run-discourse-in-rootless-docker-on-vps/265335)

<div class="topic-metadata">

**Author:** [@JBull](https://meta.discourse.org/u/JBull)\
**Replies:** 3\
**Last updated:** [August 30, 2024, 10:03pm UTC](https://meta.discourse.org/t/can-i-run-discourse-in-rootless-docker-on-vps/265335 "2024-08-30T22:03:13Z")

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A post by Jay Pfaffman says You need root privileges and to be able to install docker. I have an Ubuntu VPS hosted by Pair.com, which offers a Docker installation, so I don’t need root privileges to install Docker. H…

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## [Enabling Okta for employees only through OpenID Connect Authentication Plugin](https://meta.discourse.org/t/enabling-okta-for-employees-only-through-openid-connect-authentication-plugin/194572)

<div class="topic-metadata">

**Author:** [@Brittany](https://meta.discourse.org/u/Brittany)\
**Replies:** 2\
**Last updated:** [August 30, 2024, 8:00pm UTC](https://meta.discourse.org/t/enabling-okta-for-employees-only-through-openid-connect-authentication-plugin/194572 "2024-08-30T20:00:56Z")

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Our IT team is wanting to enable 2FA through Okta for employees only and I was looking to enable this through the OpenID Connect Authentication Plugin. Before I go through the steps to install the plugin, is there a way …

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## [How can you find user custom fields in the new sidebar navigation?](https://meta.discourse.org/t/how-can-you-find-user-custom-fields-in-the-new-sidebar-navigation/324233)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 0\
**Last updated:** [August 30, 2024, 7:34pm UTC](https://meta.discourse.org/t/how-can-you-find-user-custom-fields-in-the-new-sidebar-navigation/324233 "2024-08-30T19:34:16Z")

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We used to have this: But the dashboard no longer has that. Now we have this: I’ll admit to being an old man who doesn’t like change. But I’ve looked and looked. I tried searching and filtering, but those don’t …

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## [Issue with new update: debugging options](https://meta.discourse.org/t/issue-with-new-update-debugging-options/323972)

<div class="topic-metadata">

**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 16\
**Last updated:** [August 30, 2024, 6:56pm UTC](https://meta.discourse.org/t/issue-with-new-update-debugging-options/323972 "2024-08-30T18:56:20Z")

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I noticed some issues with the recent update. I just updated from 3.4.0 beta1 to the latest (3.4.0.beta2-dev) and the site seems to work and then after a while (within 2 hours) the site stops responding (I get a host err…

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## [Two-factor authentication method for additional security during login](https://meta.discourse.org/t/two-factor-authentication-method-for-additional-security-during-login/324181)

<div class="topic-metadata">

**Author:** [@Jaskaran](https://meta.discourse.org/u/Jaskaran)\
**Replies:** 3\
**Last updated:** [August 30, 2024, 4:34pm UTC](https://meta.discourse.org/t/two-factor-authentication-method-for-additional-security-during-login/324181 "2024-08-30T16:34:13Z")

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m unable to use SSO for one of my sites, so users will need to log in with just a username and password. Is there a way to implement a more secure, two-factor authentication method for additional security?

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## [Possible to merge two backups](https://meta.discourse.org/t/possible-to-merge-two-backups/324200)

<div class="topic-metadata">

**Author:** [@Timelord](https://meta.discourse.org/u/Timelord)\
**Replies:** 2\
**Last updated:** [August 30, 2024, 4:31pm UTC](https://meta.discourse.org/t/possible-to-merge-two-backups/324200 "2024-08-30T16:31:09Z")

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Team, I acquired a new forum running discourse, and I want to import the content/users/posts, etc into an already running Discourse forum (different domain, same niche) Is there a way to do this? Merge the backup files…

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## [Why iDrive's S3 endpoint is being rejected by Discourse?](https://meta.discourse.org/t/why-idrives-s3-endpoint-is-being-rejected-by-discourse/323971)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 9\
**Last updated:** [August 30, 2024, 4:00pm UTC](https://meta.discourse.org/t/why-idrives-s3-endpoint-is-being-rejected-by-discourse/323971 "2024-08-30T16:00:12Z")

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What format is needed by it? Or the very first option in the screen shot only allows Amazon Aws S3??

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