# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=162

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 163

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## [OneDrive Video Embed not working](https://meta.discourse.org/t/onedrive-video-embed-not-working/323536)

<div class="topic-metadata">

**Author:** [@emeka](https://meta.discourse.org/u/emeka)\
**Replies:** 0\
**Last updated:** [August 27, 2024, 10:33am UTC](https://meta.discourse.org/t/onedrive-video-embed-not-working/323536 "2024-08-27T10:33:38Z")

</div>

When I post a link to a video from my OneDrive, It does not generate a thumbnail. It just shows the link. Is there a way to fix this? Thanks in advance.

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## [Create an "anon" user account without an email address](https://meta.discourse.org/t/create-an-anon-user-account-without-an-email-address/323459)

<div class="topic-metadata">

**Author:** [@exlabs](https://meta.discourse.org/u/exlabs)\
**Replies:** 2\
**Last updated:** [August 27, 2024, 5:04am UTC](https://meta.discourse.org/t/create-an-anon-user-account-without-an-email-address/323459 "2024-08-27T05:04:53Z")

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I want to create an “anon” user, can this be done without going through the sign-up process? The background, we use Discourse for managing support email. The community is growing too and we have a lot of signups. I’d li…

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## [How to force existing users to accept ToS](https://meta.discourse.org/t/how-to-force-existing-users-to-accept-tos/243878)

<div class="topic-metadata">

**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 7\
**Last updated:** [August 27, 2024, 4:31am UTC](https://meta.discourse.org/t/how-to-force-existing-users-to-accept-tos/243878 "2024-08-27T04:31:43Z")

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There have been discussions of how to make new users accept terms of service as part of the signup process (links below). But what if you have many existing users and need them to explicitly accept the new ToS?

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## [What is wrong with my Ghost + Discourse integration?](https://meta.discourse.org/t/what-is-wrong-with-my-ghost-discourse-integration/323325)

<div class="topic-metadata">

**Author:** [@oga](https://meta.discourse.org/u/oga)\
**Replies:** 4\
**Last updated:** [August 27, 2024, 1:13am UTC](https://meta.discourse.org/t/what-is-wrong-with-my-ghost-discourse-integration/323325 "2024-08-27T01:13:54Z")

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I followed the integration guide on this page, but it does not seem to work. Here is what my screen look like. For the line that says REPLACE ME, I changed it to mydiscourse.mydomain.com (The Real names were used) …

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## [Install emailing using Namecheap email hosting](https://meta.discourse.org/t/install-emailing-using-namecheap-email-hosting/32963)

<div class="topic-metadata">

**Author:** [@mootzoo](https://meta.discourse.org/u/mootzoo)\
**Replies:** 6\
**Last updated:** [August 26, 2024, 5:33pm UTC](https://meta.discourse.org/t/install-emailing-using-namecheap-email-hosting/32963 "2024-08-26T17:33:57Z")

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Trying to install discourse. Domain is hosted my Namecheap. Using Namecheap email hosting. address is set to admin@mydomain.com Using Digital Ocean for VPS Hosting. Email between me@gmail.com - admin@mydomain.com wo…

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## [Alert Admin/Mod when a Topic or Post is Flagged](https://meta.discourse.org/t/alert-admin-mod-when-a-topic-or-post-is-flagged/85225)

<div class="topic-metadata">

**Author:** [@Curtis\_Kephart](https://meta.discourse.org/u/Curtis_Kephart)\
**Replies:** 2\
**Last updated:** [August 26, 2024, 5:02pm UTC](https://meta.discourse.org/t/alert-admin-mod-when-a-topic-or-post-is-flagged/85225 "2024-08-26T17:02:23Z")

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I am an admin on a discourse forum and I’d love to get mobile (and email) notifications pushed as content is flagged. The discussion linked below suggests this should be straightforward by now via the mobile app, but it’…

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## [Troubleshooting broken link](https://meta.discourse.org/t/troubleshooting-broken-link/323406)

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**Author:** [@putty](https://meta.discourse.org/u/putty)\
**Replies:** 2\
**Last updated:** [August 26, 2024, 3:59pm UTC](https://meta.discourse.org/t/troubleshooting-broken-link/323406 "2024-08-26T15:59:14Z")

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I use the following link to point livestream presenters to this guide: https://developer.sailpoint.com/discuss/livestream-guest When you access the link by opening a new tab it works fine, but when stay in the same w…

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## [Choice of hosting solution (Vultr)](https://meta.discourse.org/t/choice-of-hosting-solution-vultr/172482)

<div class="topic-metadata">

**Author:** [@Almightybean](https://meta.discourse.org/u/Almightybean)\
**Replies:** 5\
**Last updated:** [August 26, 2024, 3:51pm UTC](https://meta.discourse.org/t/choice-of-hosting-solution-vultr/172482 "2024-08-26T15:51:17Z")

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I think Discorse works mostly in single core, right? So you have to prefer single core over multi-core, no? Because for example on vultr I have the possibility to choose, for example, between these two options (it change…

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## [I am looking for a way to collect all posts, comments to a certain tag through all categories](https://meta.discourse.org/t/i-am-looking-for-a-way-to-collect-all-posts-comments-to-a-certain-tag-through-all-categories/323410)

<div class="topic-metadata">

**Author:** [@Rsach](https://meta.discourse.org/u/Rsach)\
**Replies:** 0\
**Last updated:** [August 26, 2024, 3:13pm UTC](https://meta.discourse.org/t/i-am-looking-for-a-way-to-collect-all-posts-comments-to-a-certain-tag-through-all-categories/323410 "2024-08-26T15:13:48Z")

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Hi everyone, I am looking for a way to assign the comment on a topic to a specific tag. I have tried several things, but the tag thing only works if you assign the tag here (see image below) How can I assign a tag …

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## [Can I run Discourse on the same DigitalOcean Droplet as my current NodeBB instance?](https://meta.discourse.org/t/can-i-run-discourse-on-the-same-digitalocean-droplet-as-my-current-nodebb-instance/323313)

<div class="topic-metadata">

**Author:** [@nino1904](https://meta.discourse.org/u/nino1904)\
**Replies:** 3\
**Last updated:** [August 26, 2024, 9:41am UTC](https://meta.discourse.org/t/can-i-run-discourse-on-the-same-digitalocean-droplet-as-my-current-nodebb-instance/323313 "2024-08-26T09:41:46Z")

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Hi all, I’m currenty thinking about switching from NodeBB with MongoDB to Discourse. As I can see there are even migration scripts, that’s awesome. Before doing so I would like to install Discourse on my DigitalOcean D…

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## [Remove the installation step Resend Activation Email discourse](https://meta.discourse.org/t/remove-the-installation-step-resend-activation-email-discourse/322758)

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**Author:** [@Carlos\_Andres](https://meta.discourse.org/u/Carlos_Andres)\
**Replies:** 3\
**Last updated:** [August 26, 2024, 9:33am UTC](https://meta.discourse.org/t/remove-the-installation-step-resend-activation-email-discourse/322758 "2024-08-26T09:33:56Z")

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remove the installation step Resend Activation Email discourse, the truth is I have not yet configured the email ports so I want to skip that step I want to enter I stay here helps

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## [Will customed moderation flag affect the TL3](https://meta.discourse.org/t/will-customed-moderation-flag-affect-the-tl3/323336)

<div class="topic-metadata">

**Author:** [@wellbing-go](https://meta.discourse.org/u/wellbing-go)\
**Replies:** 1\
**Last updated:** [August 26, 2024, 8:54am UTC](https://meta.discourse.org/t/will-customed-moderation-flag-affect-the-tl3/323336 "2024-08-26T08:54:11Z")

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i wonder if the new setting would still affect the TL (we set " tl3 requires max flagged" to be 5)

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## [SSO Login + Invite-only?](https://meta.discourse.org/t/sso-login-invite-only/323312)

<div class="topic-metadata">

**Author:** [@ludwikc](https://meta.discourse.org/u/ludwikc)\
**Replies:** 0\
**Last updated:** [August 25, 2024, 7:34pm UTC](https://meta.discourse.org/t/sso-login-invite-only/323312 "2024-08-25T19:34:29Z")

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Hi there, I’ve enabled Discord SSO for my Discourse. Discord login is limited to a single guild. Now when I tried to test it with another account it tells me this: Is there a way to combine these two options? Ha…

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## [Is DiscourseConnect available for self-hosted?](https://meta.discourse.org/t/is-discourseconnect-available-for-self-hosted/323305)

<div class="topic-metadata">

**Author:** [@oga](https://meta.discourse.org/u/oga)\
**Replies:** 1\
**Last updated:** [August 25, 2024, 6:07pm UTC](https://meta.discourse.org/t/is-discourseconnect-available-for-self-hosted/323305 "2024-08-25T18:07:22Z")

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I would like to Test SSO using DiscourseConnect, but I can’t find it anywhere. I have read this here, Setup DiscourseConnect - Official Single-Sign-On for Discourse (sso) but I can’t find the plugin anywhere. Is it av…

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## [ReCaptcha, how to implement at login?](https://meta.discourse.org/t/recaptcha-how-to-implement-at-login/323285)

<div class="topic-metadata">

**Author:** [@sandra.mccollum](https://meta.discourse.org/u/sandra.mccollum)\
**Replies:** 6\
**Last updated:** [August 25, 2024, 5:32pm UTC](https://meta.discourse.org/t/recaptcha-how-to-implement-at-login/323285 "2024-08-25T17:32:28Z")

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If not possible, when will it be integrated into the product? If never, any alternatives?

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## [New install on ionos ubuntu 22.04 vps keeps failing](https://meta.discourse.org/t/new-install-on-ionos-ubuntu-22-04-vps-keeps-failing/322203)

<div class="topic-metadata">

**Author:** [@gbsky](https://meta.discourse.org/u/gbsky)\
**Replies:** 20\
**Last updated:** [August 25, 2024, 3:30pm UTC](https://meta.discourse.org/t/new-install-on-ionos-ubuntu-22-04-vps-keeps-failing/322203 "2024-08-25T15:30:54Z")

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new install on ionos ubuntu 22.04 vps keeps failing first domain was loading up and smtp failed then even domain not even loading like browser saying error page taking too long to respond already installed in digitalo…

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## [Patreon donation prompt](https://meta.discourse.org/t/patreon-donation-prompt/323235)

<div class="topic-metadata">

**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 1\
**Last updated:** [August 25, 2024, 1:18pm UTC](https://meta.discourse.org/t/patreon-donation-prompt/323235 "2024-08-25T13:18:44Z")

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Hi, patreon donation prompt is enabled but it does not show up? Any suggestion please. Thanks.

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## [Question: how many likes does each person get for each User Trust Level?](https://meta.discourse.org/t/question-how-many-likes-does-each-person-get-for-each-user-trust-level/323248)

<div class="topic-metadata">

**Author:** [@Solysis](https://meta.discourse.org/u/Solysis)\
**Replies:** 1\
**Last updated:** [August 25, 2024, 4:33am UTC](https://meta.discourse.org/t/question-how-many-likes-does-each-person-get-for-each-user-trust-level/323248 "2024-08-25T04:33:38Z")

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It doesn’t actually say this in the User Trust Levels guide. I was wondering how many likes you get for each Trust Level.

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## [Edit post allowed group setting clarification](https://meta.discourse.org/t/edit-post-allowed-group-setting-clarification/323239)

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**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 4\
**Last updated:** [August 24, 2024, 11:12pm UTC](https://meta.discourse.org/t/edit-post-allowed-group-setting-clarification/323239 "2024-08-24T23:12:28Z")

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Hi, this setting: “edit post allowed group” applies to any post or these groups members own posts? Thanks.

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## [Using the same user for "ai-llms" and "ai-personas" in ai!](https://meta.discourse.org/t/using-the-same-user-for-ai-llms-and-ai-personas-in-ai/323238)

<div class="topic-metadata">

**Author:** [@kuaza](https://meta.discourse.org/u/kuaza)\
**Replies:** 0\
**Last updated:** [August 24, 2024, 10:17pm UTC](https://meta.discourse.org/t/using-the-same-user-for-ai-llms-and-ai-personas-in-ai/323238 "2024-08-24T22:17:51Z")

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In artificial intelligence tools (ai-llms), users are added to the created model. And users are added in “ai-personas”. Now, when I want both users to be the same, I cannot do this. If I delete one or merge it with the o…

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## [BBCode plugin seems to install Footnote plugin and Spoiler Alert plugin (even though they are part of core) - is this correct?](https://meta.discourse.org/t/bbcode-plugin-seems-to-install-footnote-plugin-and-spoiler-alert-plugin-even-though-they-are-part-of-core-is-this-correct/322988)

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**Author:** [@schneeland](https://meta.discourse.org/u/schneeland)\
**Replies:** 4\
**Last updated:** [August 23, 2024, 9:39pm UTC](https://meta.discourse.org/t/bbcode-plugin-seems-to-install-footnote-plugin-and-spoiler-alert-plugin-even-though-they-are-part-of-core-is-this-correct/322988 "2024-08-23T21:39:48Z")

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I have recently added the BBCode plugin to our (self-hosted) Discourse instance. Today I checked the plugin list in the admin area and noticed that the footnote and spoiler alert plugins seem to have added automatically …

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## [Slow mode for chat channels](https://meta.discourse.org/t/slow-mode-for-chat-channels/323123)

<div class="topic-metadata">

**Author:** [@fbpbdmin](https://meta.discourse.org/u/fbpbdmin)\
**Replies:** 5\
**Last updated:** [August 23, 2024, 7:49pm UTC](https://meta.discourse.org/t/slow-mode-for-chat-channels/323123 "2024-08-23T19:49:33Z")

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wonder if could add a function for chat channel, to enable slow mode there as in a topic… thanks…

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## [Can Discourse accept attachments when using emails to create new category topics?](https://meta.discourse.org/t/can-discourse-accept-attachments-when-using-emails-to-create-new-category-topics/322980)

<div class="topic-metadata">

**Author:** [@exlabs](https://meta.discourse.org/u/exlabs)\
**Replies:** 6\
**Last updated:** [August 23, 2024, 7:40pm UTC](https://meta.discourse.org/t/can-discourse-accept-attachments-when-using-emails-to-create-new-category-topics/322980 "2024-08-23T19:40:50Z")

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I am using the “Configure incoming email to create new topics” feature. We have everything working as we want: we can use Discourse to receive and reply to our support emails. However, sometimes uses send attachments wi…

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## [How does the "read time word count" be handled on CJK characters?](https://meta.discourse.org/t/how-does-the-read-time-word-count-be-handled-on-cjk-characters/323126)

<div class="topic-metadata">

**Author:** [@th21](https://meta.discourse.org/u/th21)\
**Replies:** 0\
**Last updated:** [August 23, 2024, 7:07pm UTC](https://meta.discourse.org/t/how-does-the-read-time-word-count-be-handled-on-cjk-characters/323126 "2024-08-23T19:07:48Z")

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does it mean one character count as one word in this setting?

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## [What is the requirement / trigger for a post to show read time at end?](https://meta.discourse.org/t/what-is-the-requirement-trigger-for-a-post-to-show-read-time-at-end/323110)

<div class="topic-metadata">

**Author:** [@th21](https://meta.discourse.org/u/th21)\
**Replies:** 1\
**Last updated:** [August 23, 2024, 6:25pm UTC](https://meta.discourse.org/t/what-is-the-requirement-trigger-for-a-post-to-show-read-time-at-end/323110 "2024-08-23T18:25:54Z")

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I see those xx min read time under some of the topics but not the others. Is it possible to make it show on every post for my own instance?

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## [Debugging adding new LLM](https://meta.discourse.org/t/debugging-adding-new-llm/321362)

<div class="topic-metadata">

**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 8\
**Last updated:** [August 23, 2024, 2:11pm UTC](https://meta.discourse.org/t/debugging-adding-new-llm/321362 "2024-08-23T14:11:45Z")

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I’m trying to add a custom LLM to Discourse AI plugin. When I press the ‘test’ button I get “Internal Server Error”. Is there a way of debugging this or getting a better error message? When I go into the docker image an…

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## [Running out of memory for assets:precompile with bitnami](https://meta.discourse.org/t/running-out-of-memory-for-assets-precompile-with-bitnami/323091)

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**Author:** [@davispuh](https://meta.discourse.org/u/davispuh)\
**Replies:** 2\
**Last updated:** [August 23, 2024, 3:51pm UTC](https://meta.discourse.org/t/running-out-of-memory-for-assets-precompile-with-bitnami/323091 "2024-08-23T15:51:12Z")

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Hi, I’m trying to install Discourse but assets:precompile step is getting OOM killed. I have 4 cores and 6 GB of RAM but it’s still not enough. 26604 ? Ss 0:00 \\\_ sh -c RAILS\_ENV=production bundle exec rak…

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## [New topics in muted categories do not appear in latest list?](https://meta.discourse.org/t/new-topics-in-muted-categories-do-not-appear-in-latest-list/323073)

<div class="topic-metadata">

**Author:** [@patrickemin](https://meta.discourse.org/u/patrickemin)\
**Replies:** 8\
**Last updated:** [August 23, 2024, 2:34pm UTC](https://meta.discourse.org/t/new-topics-in-muted-categories-do-not-appear-in-latest-list/323073 "2024-08-23T14:34:58Z")

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Hi, the question is all in the title, I am not sure of that, thanks !

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## [Cannot receive email via POP3](https://meta.discourse.org/t/cannot-receive-email-via-pop3/323026)

<div class="topic-metadata">

**Author:** [@schungx](https://meta.discourse.org/u/schungx)\
**Replies:** 0\
**Last updated:** [August 23, 2024, 8:00am UTC](https://meta.discourse.org/t/cannot-receive-email-via-pop3/323026 "2024-08-23T08:00:45Z")

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Suddenly my forum cannot receive any email. It just happened out of the blue. Nothing was changed. There are the following logs: activesupport-7.1.4/lib/active\_support/broadcast\_logger.rb:130:in \`block in warn' acti…

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## [Autoresponder (after 15 minutes) when someone joins my discourse](https://meta.discourse.org/t/autoresponder-after-15-minutes-when-someone-joins-my-discourse/322950)

<div class="topic-metadata">

**Author:** [@Jacob\_Peebles](https://meta.discourse.org/u/Jacob_Peebles)\
**Replies:** 2\
**Last updated:** [August 23, 2024, 1:05am UTC](https://meta.discourse.org/t/autoresponder-after-15-minutes-when-someone-joins-my-discourse/322950 "2024-08-23T01:05:44Z")

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Hello! I’d like to know if there is anyway to setup an autoresponder/welcome message for newly registered users that would trigger…maybe 15 minutes after someone is registered. This would be a custom message, and: wo…

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