# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=177&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 178

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## [Maintenance page while docker takes time to rebuilt](https://meta.discourse.org/t/maintenance-page-while-docker-takes-time-to-rebuilt/260279)

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**Author:** [@djnoah](https://meta.discourse.org/u/djnoah)\
**Replies:** 4\
**Last updated:** [April 3, 2023, 2:09am UTC](https://meta.discourse.org/t/maintenance-page-while-docker-takes-time-to-rebuilt/260279 "2023-04-03T02:09:11Z")

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Hi there, Is there a slick way to get a maintenance splash page in place while the docker is rebuilding? The host is an ubuntu 22.04 server ? Should I just install nginx and splash a page that way. I wish the discour…

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## [How to display different calendar views?](https://meta.discourse.org/t/how-to-display-different-calendar-views/272266)

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**Author:** [@hoangphuctran93](https://meta.discourse.org/u/hoangphuctran93)\
**Replies:** 4\
**Last updated:** [April 2, 2023, 11:11pm UTC](https://meta.discourse.org/t/how-to-display-different-calendar-views/272266 "2023-04-02T23:11:01Z")

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please tell me how to turn on week, month, listviet display modes on upcoming page

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## [How to move/restore custom translation to new discourse instance](https://meta.discourse.org/t/how-to-move-restore-custom-translation-to-new-discourse-instance/260283)

<div class="topic-metadata">

**Author:** [@f1r4s](https://meta.discourse.org/u/f1r4s)\
**Replies:** 0\
**Last updated:** [April 2, 2023, 10:09pm UTC](https://meta.discourse.org/t/how-to-move-restore-custom-translation-to-new-discourse-instance/260283 "2023-04-02T22:09:15Z")

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I have looking around and i found only 1 way to backup locales folder and restore it in the new discourse; but im looking for advanced advice from expert member here. How to restore site setting + customize languages ( …

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## [Issue when installing new Discourse instance](https://meta.discourse.org/t/issue-when-installing-new-discourse-instance/259617)

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**Author:** [@jcarney2024](https://meta.discourse.org/u/jcarney2024)\
**Replies:** 7\
**Last updated:** [April 2, 2023, 6:13pm UTC](https://meta.discourse.org/t/issue-when-installing-new-discourse-instance/259617 "2023-04-02T18:13:10Z")

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Hello Everyone, When trying to install a new instance of discourse, I’m getting this error (here is my install log): Configuration file at containers/app.yml updated successfully! Updates successful. Rebuilding in 5 s…

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## [How to revoke certificates and uninstall discourse?](https://meta.discourse.org/t/how-to-revoke-certificates-and-uninstall-discourse/252207)

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**Author:** [@Danran](https://meta.discourse.org/u/Danran)\
**Replies:** 4\
**Last updated:** [February 15, 2023, 1:10pm UTC](https://meta.discourse.org/t/how-to-revoke-certificates-and-uninstall-discourse/252207 "2023-02-15T13:10:48Z")

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I have discourse installed on an Ubuntu 20.04 Server cloud instance, and I now want to completely remove it. I don’t want to just remove the discourse directory, because I know it contains active ssl certificates from le…

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## [Unknown location, what can I do?](https://meta.discourse.org/t/unknown-location-what-can-i-do/259407)

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**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 18\
**Last updated:** [April 1, 2023, 11:57am UTC](https://meta.discourse.org/t/unknown-location-what-can-i-do/259407 "2023-04-01T11:57:52Z")

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There is a user on my forum that I can’t find his location, and he goes to my forum just to cause trouble, intrigue and destruction, what can I do? How does he manage to hide the location?How can I not allow this?

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## [One image for multiple categories](https://meta.discourse.org/t/one-image-for-multiple-categories/260127)

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**Author:** [@sterretje](https://meta.discourse.org/u/sterretje)\
**Replies:** 5\
**Last updated:** [March 31, 2023, 6:02pm UTC](https://meta.discourse.org/t/one-image-for-multiple-categories/260127 "2023-03-31T18:02:05Z")

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Good day, I have a question if it’s possible to upload one image for a category and use that same uploaded image for the subcategories and subsubcategories. Below is the structure Category A Category A1 Categor…

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## [Error while trying to remove the Anti-Spam Akismet plugin](https://meta.discourse.org/t/error-while-trying-to-remove-the-anti-spam-akismet-plugin/258370)

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**Author:** [@nono-lqdn](https://meta.discourse.org/u/nono-lqdn)\
**Replies:** 2\
**Last updated:** [March 31, 2023, 2:40pm UTC](https://meta.discourse.org/t/error-while-trying-to-remove-the-anti-spam-akismet-plugin/258370 "2023-03-31T14:40:11Z")

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Hello world, I’ve been trying to remove the Akismet anti spam plugin, because it seems that it’s not RGPD compliant ; the analysis of data in overseas servers seems to be, per our legal team, illegal in regards to the R…

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## [I am seeing many console errors in my web site, I Have done some changes to adplugin](https://meta.discourse.org/t/i-am-seeing-many-console-errors-in-my-web-site-i-have-done-some-changes-to-adplugin/260107)

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**Author:** [@Yogesh\_g](https://meta.discourse.org/u/Yogesh_g)\
**Replies:** 0\
**Last updated:** [March 31, 2023, 1:25pm UTC](https://meta.discourse.org/t/i-am-seeing-many-console-errors-in-my-web-site-i-have-done-some-changes-to-adplugin/260107 "2023-03-31T13:25:57Z")

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I am seeing many console errors in my web site, I Have done some changes to adplugin. Can Any body helpme with, What actually causing the issue. Sepcially what is this (LS: failed to get: emily\_debug).

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## [Is there a way to hide the image title on hover?](https://meta.discourse.org/t/is-there-a-way-to-hide-the-image-title-on-hover/260079)

<div class="topic-metadata">

**Author:** [@thibault](https://meta.discourse.org/u/thibault)\
**Replies:** 1\
**Last updated:** [March 31, 2023, 8:55am UTC](https://meta.discourse.org/t/is-there-a-way-to-hide-the-image-title-on-hover/260079 "2023-03-31T08:55:23Z")

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Is there a way to hide the title that shows up when you hover over an image? I don’t think it contributes all that much, and it might contain data that users don’t except to show up on a public place. I installed Discou…

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## [Help with CDN S3 Setup - Job exception: Backblaze B2](https://meta.discourse.org/t/help-with-cdn-s3-setup-job-exception-backblaze-b2/260078)

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**Author:** [@commercial](https://meta.discourse.org/u/commercial)\
**Replies:** 0\
**Last updated:** [March 31, 2023, 8:26am UTC](https://meta.discourse.org/t/help-with-cdn-s3-setup-job-exception-backblaze-b2/260078 "2023-03-31T08:26:49Z")

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i’ve this alert in the Error Logs Job exception: Backblaze B2 does not support this API call. I’ve checked the existing topic, all sounds fine so, here are the detals if that could help to identify my issue… aws-sdk…

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## [Create account window squished](https://meta.discourse.org/t/create-account-window-squished/260031)

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**Author:** [@olynch](https://meta.discourse.org/u/olynch)\
**Replies:** 5\
**Last updated:** [March 31, 2023, 1:39am UTC](https://meta.discourse.org/t/create-account-window-squished/260031 "2023-03-31T01:39:48Z")

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I was trying to get a colleague to make a Discourse account, and the screen he was presented with looked like this! He was using Firefox on Windows; I’m not sure what version. I don’t want to bug him to get more debu…

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## [My phpBB Migration Journey (postgresql)](https://meta.discourse.org/t/my-phpbb-migration-journey-postgresql/259374)

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**Author:** [@shyguy](https://meta.discourse.org/u/shyguy)\
**Replies:** 23\
**Last updated:** [March 30, 2023, 10:28pm UTC](https://meta.discourse.org/t/my-phpbb-migration-journey-postgresql/259374 "2023-03-30T22:28:46Z")

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i’m sharing my findings as i make my way through a migration from phpBB3 to discourse. solutions include: postgres source db emoji tweaks to the importer (fixing quote bug, improved bbcode support (including youtube), …

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## [Ad-Manager DFD and Google AdSense Auto Ads](https://meta.discourse.org/t/ad-manager-dfd-and-google-adsense-auto-ads/259993)

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**Author:** [@Jose\_C\_Gomez](https://meta.discourse.org/u/Jose_C_Gomez)\
**Replies:** 0\
**Last updated:** [March 30, 2023, 3:41pm UTC](https://meta.discourse.org/t/ad-manager-dfd-and-google-adsense-auto-ads/259993 "2023-03-30T15:41:13Z")

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So I am using Google Ad Manager to sell individual Ads on the Site it is slow going and have basically 1 or two specific Ads that I’ve sold. I am also Back-Filling unsold slots in Ad Manager with Adsense that is all wor…

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## [SES Mail configuration fails on outgoing address](https://meta.discourse.org/t/ses-mail-configuration-fails-on-outgoing-address/259535)

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**Author:** [@Sean\_McInnes](https://meta.discourse.org/u/Sean_McInnes)\
**Replies:** 1\
**Last updated:** [March 30, 2023, 1:17pm UTC](https://meta.discourse.org/t/ses-mail-configuration-fails-on-outgoing-address/259535 "2023-03-30T13:17:07Z")

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I have setup and used SES previously but had to change the domain and somehow in the new setup I am missing where to force the outbound email address to be consistently what I want it to be! As a result SES rejects sendi…

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## [WARNING: Discourse requires 1GB RAM](https://meta.discourse.org/t/warning-discourse-requires-1gb-ram/148607)

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**Author:** [@vove](https://meta.discourse.org/u/vove)\
**Replies:** 6\
**Last updated:** [March 30, 2023, 7:05am UTC](https://meta.discourse.org/t/warning-discourse-requires-1gb-ram/148607 "2023-03-30T07:05:51Z")

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Hi all! I’ve been trying to install Discourse, but without success so far. I have a VPS with 1 GB ram and a 2gb swap file. Whenever I run ./discourse-setup I get the following error. (I’ve done a few clean installs on …

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## [Sourcemap sensitive files leaked](https://meta.discourse.org/t/sourcemap-sensitive-files-leaked/259900)

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**Author:** [@Rob\_Tsai](https://meta.discourse.org/u/Rob_Tsai)\
**Replies:** 5\
**Last updated:** [March 29, 2023, 8:32pm UTC](https://meta.discourse.org/t/sourcemap-sensitive-files-leaked/259900 "2023-03-29T20:32:27Z")

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Hi we got a HackenProof bounty about our Discourse site. We have upgrade to v3.10.beta3 +155 but didn’t see anything relevant in the release notes that is relevant to the bounty reported to us. Is this something new or n…

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## [Failed update: uninitialized constant Chat::ChatBaseController (NameError)](https://meta.discourse.org/t/failed-update-uninitialized-constant-chat-chatbasecontroller-nameerror/259874)

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**Author:** [@elopio](https://meta.discourse.org/u/elopio)\
**Replies:** 0\
**Last updated:** [March 29, 2023, 4:31pm UTC](https://meta.discourse.org/t/failed-update-uninitialized-constant-chat-chatbasecontroller-nameerror/259874 "2023-03-29T16:31:10Z")

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Hello :slight\_smile: My discourse site went down. I tried to do the manual upgrade, and now it’s failing with: I, \[2023-03-28T16:47:24.340761 #1\] INFO -- : \> rails r "SiteSetting.notification\_email='bunqueer@jaqueresp…

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## [Automatic Backup to S3 not happening - Backup runs but doesn't upload unless performed manually via Admin UI](https://meta.discourse.org/t/automatic-backup-to-s3-not-happening-backup-runs-but-doesnt-upload-unless-performed-manually-via-admin-ui/259735)

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**Author:** [@stevejr](https://meta.discourse.org/u/stevejr)\
**Replies:** 4\
**Last updated:** [March 29, 2023, 3:11pm UTC](https://meta.discourse.org/t/automatic-backup-to-s3-not-happening-backup-runs-but-doesnt-upload-unless-performed-manually-via-admin-ui/259735 "2023-03-29T15:11:01Z")

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Hi, I have Discourse deployed in an EKS cluster and utilise IAM Roles for Service Accounts to allow access to 2 S3 buckets - one for assets and one for backups. The flag s3\_use\_iam\_profile is set to true. My settings a…

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## [Deletion of your personal data](https://meta.discourse.org/t/deletion-of-your-personal-data/259107)

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**Author:** [@rajput7707](https://meta.discourse.org/u/rajput7707)\
**Replies:** 10\
**Last updated:** [March 29, 2023, 7:38am UTC](https://meta.discourse.org/t/deletion-of-your-personal-data/259107 "2023-03-29T07:38:29Z")

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Could you please help me with this.. Your IP address and the name of your Internet service provider, which we only store for security reasons, will be deleted after seven days. Otherwise, we delete your personal data as…

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## [Site\_setting.tos\_url doesn't work](https://meta.discourse.org/t/site-setting-tos-url-doesnt-work/259365)

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**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 3\
**Last updated:** [March 29, 2023, 4:12am UTC](https://meta.discourse.org/t/site-setting-tos-url-doesnt-work/259365 "2023-03-29T04:12:00Z")

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Since there is not a way to make users accept the Terms of Service, I need to redirect them to another location. But that doesn’t work either. I set site\_settings.tos\_url = https://www.google.com (or any other url- I’ve…

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## [Error upgrading from 3.0.1 to 3.1.0](https://meta.discourse.org/t/error-upgrading-from-3-0-1-to-3-1-0/259712)

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**Author:** [@Olivier\_Lambert](https://meta.discourse.org/u/Olivier_Lambert)\
**Replies:** 14\
**Last updated:** [March 28, 2023, 5:21pm UTC](https://meta.discourse.org/t/error-upgrading-from-3-0-1-to-3-1-0/259712 "2023-03-28T17:21:59Z")

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Hello! Here’s are my log details: I, \[2023-03-28T15:29:11.675436 #1\] INFO -- : Terminating async processes I, \[2023-03-28T15:29:11.675493 #1\] INFO -- : Sending INT to HOME=/var/lib/postgresql USER=postgres exec chpst…

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## [Is it possible to add a location and display them on a map?](https://meta.discourse.org/t/is-it-possible-to-add-a-location-and-display-them-on-a-map/272263)

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**Author:** [@nobodyfrm](https://meta.discourse.org/u/nobodyfrm)\
**Replies:** 1\
**Last updated:** [March 28, 2023, 3:31pm UTC](https://meta.discourse.org/t/is-it-possible-to-add-a-location-and-display-them-on-a-map/272263 "2023-03-28T15:31:04Z")

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Hi, is it possible to add a location to each date and display all of them on one map?

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## [AdSense ads randomly not showing on site pages](https://meta.discourse.org/t/adsense-ads-randomly-not-showing-on-site-pages/132085)

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**Author:** [@nekodroid](https://meta.discourse.org/u/nekodroid)\
**Replies:** 4\
**Last updated:** [March 28, 2023, 5:26am UTC](https://meta.discourse.org/t/adsense-ads-randomly-not-showing-on-site-pages/132085 "2023-03-28T05:26:38Z")

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Hi friends, I’m having another issue with AdSense ads on my Discourse install. When I first load the website, ads are displayed correctly, but while navigating in topics it appears that some of the ads are randoml…

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## [Possible to manipulate rendered size of graph?](https://meta.discourse.org/t/possible-to-manipulate-rendered-size-of-graph/259606)

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**Author:** [@supermathie](https://meta.discourse.org/u/supermathie)\
**Replies:** 0\
**Last updated:** [March 27, 2023, 6:53pm UTC](https://meta.discourse.org/t/possible-to-manipulate-rendered-size-of-graph/259606 "2023-03-27T18:53:29Z")

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There’s a knob to enable/disable rasterising (svg=false); are there any other options available? Specifically: can we control the size of the resulting image after rendering an image? I don’t necessarily want it full-wi…

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## [Search for non-logged in / crawlers](https://meta.discourse.org/t/search-for-non-logged-in-crawlers/259551)

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**Author:** [@Crius](https://meta.discourse.org/u/Crius)\
**Replies:** 0\
**Last updated:** [March 27, 2023, 12:36pm UTC](https://meta.discourse.org/t/search-for-non-logged-in-crawlers/259551 "2023-03-27T12:36:53Z")

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After some time now that the forum is online with discourse, I’m seeing lots of search queries that make me think bots/crawlers are messing with it. Am I mistaken? Are those search meaningful in any way? I’ve set up…

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## [Question about rebuild app](https://meta.discourse.org/t/question-about-rebuild-app/259484)

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**Author:** [@micoHuang](https://meta.discourse.org/u/micoHuang)\
**Replies:** 5\
**Last updated:** [March 27, 2023, 12:20pm UTC](https://meta.discourse.org/t/question-about-rebuild-app/259484 "2023-03-27T12:20:28Z")

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Will rebuilding the app erase the current user data and the css style of the theme? I want to use https access and may need to rebuild after configuring pem and key.

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## [Issues with mail sending to SMTP relay](https://meta.discourse.org/t/issues-with-mail-sending-to-smtp-relay/259016)

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**Author:** [@altmvogi](https://meta.discourse.org/u/altmvogi)\
**Replies:** 3\
**Last updated:** [March 27, 2023, 11:33am UTC](https://meta.discourse.org/t/issues-with-mail-sending-to-smtp-relay/259016 "2023-03-27T11:33:05Z")

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Hi, we are having problems with sending emails via an SMTP relay with no user and password required. i am able to send emails to the relay using mailx / sendmail. those are the settings. DISCOURSE\_SMTP\_ADDRESS: xyz.e…

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## [Can filling the user fields become a condition to access trust level 1?](https://meta.discourse.org/t/can-filling-the-user-fields-become-a-condition-to-access-trust-level-1/259532)

<div class="topic-metadata">

**Author:** [@Joart](https://meta.discourse.org/u/Joart)\
**Replies:** 2\
**Last updated:** [March 27, 2023, 11:25am UTC](https://meta.discourse.org/t/can-filling-the-user-fields-become-a-condition-to-access-trust-level-1/259532 "2023-03-27T11:25:30Z")

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Hello, Is there a way to add conditions to get to trust level 1? For example, I would like people to go to level 1 only if they have filled in the user fields. NB: I don’t want to make user fields required on registra…

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## [User Field Validation - Help Accessing Custom User Field](https://meta.discourse.org/t/user-field-validation-help-accessing-custom-user-field/259497)

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**Author:** [@questionit](https://meta.discourse.org/u/questionit)\
**Replies:** 0\
**Last updated:** [March 27, 2023, 3:14am UTC](https://meta.discourse.org/t/user-field-validation-help-accessing-custom-user-field/259497 "2023-03-27T03:14:03Z")

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Hi I am trying to validate multiple inputs on signup i.e. email and custom\_field. The EmailValidator only seems to have aceess to the email record. I would like to extend it to allow me to access the custom\_field too. …

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