# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=180

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 181

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## [Update/Rebuild Error Code 1 (3.1.0.beta4 -\> 3.3.0.beta3) - Redis port 6379 related?](https://meta.discourse.org/t/update-rebuild-error-code-1-3-1-0-beta4-3-3-0-beta3-redis-port-6379-related/314985)

<div class="topic-metadata">

**Author:** [@Adwinistrator](https://meta.discourse.org/u/Adwinistrator)\
**Replies:** 4\
**Last updated:** [July 4, 2024, 4:19pm UTC](https://meta.discourse.org/t/update-rebuild-error-code-1-3-1-0-beta4-3-3-0-beta3-redis-port-6379-related/314985 "2024-07-04T16:19:54Z")

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Good morning everyone, first post here for myself. Been poorly maintaining a DigitalOcean/Discourse server I inherited a few years back, and just reissued by SSL cert and tried to update/rebuild the app, and had the fol…

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## [Discourse on AlmaLinux](https://meta.discourse.org/t/discourse-on-almalinux/315008)

<div class="topic-metadata">

**Author:** [@shyfrog](https://meta.discourse.org/u/shyfrog)\
**Replies:** 3\
**Last updated:** [July 4, 2024, 2:44pm UTC](https://meta.discourse.org/t/discourse-on-almalinux/315008 "2024-07-04T14:44:08Z")

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Greetings, I realize that the supported version of Discourse requires a specific set up, however… My curiosity and amount of work put in thus far compels me to ask for help here. I installed docker on an AlmaLinux VPS…

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## [Creating a Top 20 leaderboard for a specific date range](https://meta.discourse.org/t/creating-a-top-20-leaderboard-for-a-specific-date-range/314999)

<div class="topic-metadata">

**Author:** [@Giovanni\_Lignarolo](https://meta.discourse.org/u/Giovanni_Lignarolo)\
**Replies:** 2\
**Last updated:** [July 4, 2024, 2:37pm UTC](https://meta.discourse.org/t/creating-a-top-20-leaderboard-for-a-specific-date-range/314999 "2024-07-04T14:37:24Z")

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When I create a leaderboard for a specific group and date range, it seems to be calculating all time cheers, am I missing something? Also, is there a way to only show top 20 of a specific range?(quarter)

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## [Cannot change color of buttons](https://meta.discourse.org/t/cannot-change-color-of-buttons/150545)

<div class="topic-metadata">

**Author:** [@Erik\_Manger](https://meta.discourse.org/u/Erik_Manger)\
**Replies:** 3\
**Last updated:** [May 6, 2020, 1:51am UTC](https://meta.discourse.org/t/cannot-change-color-of-buttons/150545 "2020-05-06T01:51:20Z")

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Hi everyone, I cannot seem to be able to update the colors of my buttons. I changed the color settings in the admin, but the buttons are not updating accordingly like they are on a similar instance of Discourse being hos…

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## [Default value for id\_10\_secs\_limit](https://meta.discourse.org/t/default-value-for-id-10-secs-limit/314888)

<div class="topic-metadata">

**Author:** [@anon82911141](https://meta.discourse.org/u/anon82911141)\
**Replies:** 1\
**Last updated:** [July 4, 2024, 1:02pm UTC](https://meta.discourse.org/t/default-value-for-id-10-secs-limit/314888 "2024-07-04T13:02:20Z")

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Hi, Been trying to find this but not sure where I can search for it, what’s the default value for ‘id\_10\_secs\_limit’? Thanks.

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## [Where to find moderation flags controls?](https://meta.discourse.org/t/where-to-find-moderation-flags-controls/314905)

<div class="topic-metadata">

**Author:** [@mcdanlj](https://meta.discourse.org/u/mcdanlj)\
**Replies:** 16\
**Last updated:** [July 4, 2024, 3:00am UTC](https://meta.discourse.org/t/where-to-find-moderation-flags-controls/314905 "2024-07-04T03:00:12Z")

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Improved moderation flags Admins can now enable, disable, and reorder moderation flags. I have tried diligently to find this interface described here on meta, and have failed. I don’t see it described in Discourse …

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## [Complete daily or weekly digest for some users?](https://meta.discourse.org/t/complete-daily-or-weekly-digest-for-some-users/314712)

<div class="topic-metadata">

**Author:** [@kwest](https://meta.discourse.org/u/kwest)\
**Replies:** 6\
**Last updated:** [July 4, 2024, 2:55am UTC](https://meta.discourse.org/t/complete-daily-or-weekly-digest-for-some-users/314712 "2024-07-04T02:55:04Z")

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I’m setting up Discourse for a community that strongly prefers email - they want to read and response almost entirely by email. About 2/3s of the members like to get a separate email for every post and every reply, and …

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## [I am struggling to find out how to change trust\_user levels for flairs](https://meta.discourse.org/t/i-am-struggling-to-find-out-how-to-change-trust-user-levels-for-flairs/314695)

<div class="topic-metadata">

**Author:** [@kittenkraze44](https://meta.discourse.org/u/kittenkraze44)\
**Replies:** 3\
**Last updated:** [July 3, 2024, 11:10pm UTC](https://meta.discourse.org/t/i-am-struggling-to-find-out-how-to-change-trust-user-levels-for-flairs/314695 "2024-07-03T23:10:49Z")

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I am brand new here, I hope I am posting this in the right section. I have only been messing around with the forum software for a week or so but I am struggling with a few things.. This being one of them. I cannot fo…

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## [Discourse merge of two instances causes Search Results inconsistencies](https://meta.discourse.org/t/discourse-merge-of-two-instances-causes-search-results-inconsistencies/314826)

<div class="topic-metadata">

**Author:** [@Mr.X\_Mr.X](https://meta.discourse.org/u/Mr.X_Mr.X)\
**Replies:** 3\
**Last updated:** [July 3, 2024, 10:17pm UTC](https://meta.discourse.org/t/discourse-merge-of-two-instances-causes-search-results-inconsistencies/314826 "2024-07-03T22:17:55Z")

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I have migrated from Discourse to Discourse (merged) two instances. Issue: when using search and sorting in order of “most recent” it’s listing the newly imported posts as if they were the most recent even though time…

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## [SSO integration no longer honoring admin permissions](https://meta.discourse.org/t/sso-integration-no-longer-honoring-admin-permissions/314871)

<div class="topic-metadata">

**Author:** [@JesseB](https://meta.discourse.org/u/JesseB)\
**Replies:** 2\
**Last updated:** [July 3, 2024, 9:25pm UTC](https://meta.discourse.org/t/sso-integration-no-longer-honoring-admin-permissions/314871 "2024-07-03T21:25:53Z")

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Hello, I exclusively use the SSO integration on my Discourse platform. I noticed today that, when I sign in to my Admin account using SSO, I no longer see the Admin related menus, and the /admin endpoint does not work. …

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## [Update Failed](https://meta.discourse.org/t/update-failed/314823)

<div class="topic-metadata">

**Author:** [@gadietrich](https://meta.discourse.org/u/gadietrich)\
**Replies:** 3\
**Last updated:** [July 3, 2024, 6:02pm UTC](https://meta.discourse.org/t/update-failed/314823 "2024-07-03T18:02:38Z")

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I just tried to run my updates but it is failing and I have no idea what I’m looking for here. Anyone out there able to hold my hand through this? Here is the latest error messages: \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*…

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## [Migrating uploads from S3 to local](https://meta.discourse.org/t/migrating-uploads-from-s3-to-local/163903)

<div class="topic-metadata">

**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 32\
**Last updated:** [July 3, 2024, 5:19pm UTC](https://meta.discourse.org/t/migrating-uploads-from-s3-to-local/163903 "2024-07-03T17:19:40Z")

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I want to migrate my files from s3 back to local. I’m manually transferring all files from s3 to uploads folder. Then should be changing the base url of upload links, back to forum base url, sufficient to do the job done…

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## [Debugging Discourse's AI Features: When OpenAI Responds but Forum Doesn't](https://meta.discourse.org/t/debugging-discourses-ai-features-when-openai-responds-but-forum-doesnt/313577)

<div class="topic-metadata">

**Author:** [@Thorsten](https://meta.discourse.org/u/Thorsten)\
**Replies:** 5\
**Last updated:** [July 3, 2024, 5:11pm UTC](https://meta.discourse.org/t/debugging-discourses-ai-features-when-openai-responds-but-forum-doesnt/313577 "2024-07-03T17:11:40Z")

</div>

Thank you for developing AI functions for discourse! I think this will be an important feature in the future. I tryed using the AI plugin in our self-hosted forum (tff-forum.de). After adding the Open AI API key in the …

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## [Connect SMTP to Discourse](https://meta.discourse.org/t/connect-smtp-to-discourse/314771)

<div class="topic-metadata">

**Author:** [@Andry\_Osminin](https://meta.discourse.org/u/Andry_Osminin)\
**Replies:** 1\
**Last updated:** [July 3, 2024, 4:05pm UTC](https://meta.discourse.org/t/connect-smtp-to-discourse/314771 "2024-07-03T16:05:50Z")

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I have been trying to connect SMTP to Discourse for a few days. I have added MX, SPF and DKIM to my DNS records and all checks have been successful. However, on my first visit to my site, I need to send an email to regis…

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## [Bulk Reformatting: Converting Imported All-Caps Posts](https://meta.discourse.org/t/bulk-reformatting-converting-imported-all-caps-posts/314816)

<div class="topic-metadata">

**Author:** [@Mr.X\_Mr.X](https://meta.discourse.org/u/Mr.X_Mr.X)\
**Replies:** 0\
**Last updated:** [July 3, 2024, 3:06pm UTC](https://meta.discourse.org/t/bulk-reformatting-converting-imported-all-caps-posts/314816 "2024-07-03T15:06:01Z")

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I have an instance which has been imported from another platform (phpBB) in which there were a lot of all uppercase written posts. I want to run a process of reformatting this posts in bulk. What are the possible approa…

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## [\`run\_second\_factor!\` failing when trying to promote admin](https://meta.discourse.org/t/run-second-factor-failing-when-trying-to-promote-admin/314516)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 10\
**Last updated:** [July 3, 2024, 1:56pm UTC](https://meta.discourse.org/t/run-second-factor-failing-when-trying-to-promote-admin/314516 "2024-07-03T13:56:25Z")

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Following on Can't upgrade user to admin - unhandled server error (Hey @Discoursenaut.) I spent all afternoon on this. I still can’t track down what the problem actually is, but if I add a rescue around line 1099 (\`mana…

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## [Discourse-translator and discourse-topic-tooltips plugin cloning error](https://meta.discourse.org/t/discourse-translator-and-discourse-topic-tooltips-plugin-cloning-error/314795)

<div class="topic-metadata">

**Author:** [@Jaskaran](https://meta.discourse.org/u/Jaskaran)\
**Replies:** 2\
**Last updated:** [July 3, 2024, 1:11pm UTC](https://meta.discourse.org/t/discourse-translator-and-discourse-topic-tooltips-plugin-cloning-error/314795 "2024-07-03T13:11:36Z")

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While clonning below two plugin git clone https://github.com/discourse/discourse-translator.git git clone https://github.com/discourse/discourse-topic-tooltips.git I am getting this error I, \[2024-07-03T11:57:19.3722…

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## [Can't find Upgrade Discourse button after last upgrade](https://meta.discourse.org/t/cant-find-upgrade-discourse-button-after-last-upgrade/314625)

<div class="topic-metadata">

**Author:** [@Nasser](https://meta.discourse.org/u/Nasser)\
**Replies:** 23\
**Last updated:** [July 3, 2024, 9:31am UTC](https://meta.discourse.org/t/cant-find-upgrade-discourse-button-after-last-upgrade/314625 "2024-07-03T09:31:27Z")

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Hello, I am running a self-hosted Discourse website and I always update the website by the “Upgrade Discourse” button on the admin area. Today I was not able to enter the admin area and was getting this message, “Oops!…

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## [Change in highlighted objects](https://meta.discourse.org/t/change-in-highlighted-objects/314610)

<div class="topic-metadata">

**Author:** [@anon82911141](https://meta.discourse.org/u/anon82911141)\
**Replies:** 6\
**Last updated:** [July 2, 2024, 11:03pm UTC](https://meta.discourse.org/t/change-in-highlighted-objects/314610 "2024-07-02T23:03:21Z")

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Hi, Discourse recently changed how things are highlighted: Instead of a highlighted, box, version: How would I be able to change this? Thanks. EDIT: Many other things were also changed, Discourse just looks weir…

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## [How do I send someone(s) and email when I create a new Topic, etc.?](https://meta.discourse.org/t/how-do-i-send-someone-s-and-email-when-i-create-a-new-topic-etc/314651)

<div class="topic-metadata">

**Author:** [@David\_n\_Boquete](https://meta.discourse.org/u/David_n_Boquete)\
**Replies:** 3\
**Last updated:** [July 2, 2024, 9:41pm UTC](https://meta.discourse.org/t/how-do-i-send-someone-s-and-email-when-i-create-a-new-topic-etc/314651 "2024-07-02T21:41:01Z")

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I’ve been trying to figure out how to notify via email a person, group, all members, etc. when I create a Topic or make a comment. Also I can’t seem how to chat with a specific person either. Do chats to someone also g…

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## ["No information" in Google search results](https://meta.discourse.org/t/no-information-in-google-search-results/150319)

<div class="topic-metadata">

**Author:** [@Rahul\_Goswami](https://meta.discourse.org/u/Rahul_Goswami)\
**Replies:** 3\
**Last updated:** [May 5, 2020, 4:02pm UTC](https://meta.discourse.org/t/no-information-in-google-search-results/150319 "2020-05-05T16:02:27Z")

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“No information is available in this page”. can anyone help me with why i am seeing this?

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## [How to mention in Discourse comments, or disable commenting?](https://meta.discourse.org/t/how-to-mention-in-discourse-comments-or-disable-commenting/314645)

<div class="topic-metadata">

**Author:** [@Gavin\_Hudson](https://meta.discourse.org/u/Gavin_Hudson)\
**Replies:** 5\
**Last updated:** [July 2, 2024, 6:50pm UTC](https://meta.discourse.org/t/how-to-mention-in-discourse-comments-or-disable-commenting/314645 "2024-07-02T18:50:03Z")

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Hi there, Our beta users are frustrated that it doesn’t seem possible to @ mention people in comments. Is there a way to enable this? Alternately, as I’ve noticed the meta Discourse seems to have disabled commenting ent…

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## [The plugin was not installed successfully after rebuild](https://meta.discourse.org/t/the-plugin-was-not-installed-successfully-after-rebuild/314611)

<div class="topic-metadata">

**Author:** [@shawa](https://meta.discourse.org/u/shawa)\
**Replies:** 3\
**Last updated:** [July 2, 2024, 5:39pm UTC](https://meta.discourse.org/t/the-plugin-was-not-installed-successfully-after-rebuild/314611 "2024-07-02T17:39:31Z")

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I selected some plugins from the forum to deploy, using the command /var/discourse/launcher rebuild app. After the rebuild was completed, I found that one plugin was missing. I don’t know why it was not installed. This t…

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## [How are these subcategories displayed on meta?](https://meta.discourse.org/t/how-are-these-subcategories-displayed-on-meta/314649)

<div class="topic-metadata">

**Author:** [@shawa](https://meta.discourse.org/u/shawa)\
**Replies:** 5\
**Last updated:** [July 2, 2024, 4:46pm UTC](https://meta.discourse.org/t/how-are-these-subcategories-displayed-on-meta/314649 "2024-07-02T16:46:46Z")

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How are these subclasses displayed? 请问这些子类别是如何显示出来的？

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## ["Not permitted" error occured after trying to apply topic timer](https://meta.discourse.org/t/not-permitted-error-occured-after-trying-to-apply-topic-timer/314481)

<div class="topic-metadata">

**Author:** [@Tisme](https://meta.discourse.org/u/Tisme)\
**Replies:** 1\
**Last updated:** [July 2, 2024, 2:46pm UTC](https://meta.discourse.org/t/not-permitted-error-occured-after-trying-to-apply-topic-timer/314481 "2024-07-02T14:46:23Z")

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I am on my own forum, with my account email in the DEVEPER\_EMAIL list. I have full permissions yet im not allowed to set a topic timer on my own post. It results in error I screenshotted. error log does not show anythin…

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## [Latest version of Discourse not sending Email](https://meta.discourse.org/t/latest-version-of-discourse-not-sending-email/314192)

<div class="topic-metadata">

**Author:** [@malee](https://meta.discourse.org/u/malee)\
**Replies:** 7\
**Last updated:** [July 2, 2024, 2:22pm UTC](https://meta.discourse.org/t/latest-version-of-discourse-not-sending-email/314192 "2024-07-02T14:22:41Z")

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I seem to be having a problem with Discourse sending emails over SMTP. I have verified my hostname with my Email Service Provider and have successfully sent emails with Telnet and via sendmail via the host VM as well as…

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## [Server errors in 2.5.0.beta3](https://meta.discourse.org/t/server-errors-in-2-5-0-beta3/150246)

<div class="topic-metadata">

**Author:** [@Dmitry\_Krasnoperov](https://meta.discourse.org/u/Dmitry_Krasnoperov)\
**Replies:** 5\
**Last updated:** [May 4, 2020, 2:54am UTC](https://meta.discourse.org/t/server-errors-in-2-5-0-beta3/150246 "2020-05-04T02:54:49Z")

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Hello, Our users report that they can’t read one one thread on our forums. It can be read when they logout from account, but when they login it shows errors.

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## [Installing discourse for free?](https://meta.discourse.org/t/installing-discourse-for-free/311717)

<div class="topic-metadata">

**Author:** [@Ar\_D](https://meta.discourse.org/u/Ar_D)\
**Replies:** 55\
**Last updated:** [July 2, 2024, 12:36pm UTC](https://meta.discourse.org/t/installing-discourse-for-free/311717 "2024-07-02T12:36:46Z")

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I have a spare PC which I can use as a server, host, or whatever discourse needs. It is connected to my storage server, so plenty of storage (130TB + 8tb of ssd’s in the pc itself) and has good specs, 64gb of ram, intel …

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## [How to hide Inbox section from sidebar?](https://meta.discourse.org/t/how-to-hide-inbox-section-from-sidebar/315549)

<div class="topic-metadata">

**Author:** [@thaidb](https://meta.discourse.org/u/thaidb)\
**Replies:** 1\
**Last updated:** [July 2, 2024, 11:52am UTC](https://meta.discourse.org/t/how-to-hide-inbox-section-from-sidebar/315549 "2024-07-02T11:52:34Z")

</div>

Hello, Can we hide Inbox area on sidebar

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## [Any way to accept paypal or stripe payment at signup?](https://meta.discourse.org/t/any-way-to-accept-paypal-or-stripe-payment-at-signup/158325)

<div class="topic-metadata">

**Author:** [@avraajan](https://meta.discourse.org/u/avraajan)\
**Replies:** 5\
**Last updated:** [July 2, 2024, 10:37am UTC](https://meta.discourse.org/t/any-way-to-accept-paypal-or-stripe-payment-at-signup/158325 "2024-07-02T10:37:15Z")

</div>

Any way to accept paypal or stripe payment at signup. We would like to collect membership fee at signup.

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