# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=185

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 186

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## [Adjusting layout of category pages](https://meta.discourse.org/t/adjusting-layout-of-category-pages/312939)

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**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 2\
**Last updated:** [June 20, 2024, 9:03pm UTC](https://meta.discourse.org/t/adjusting-layout-of-category-pages/312939 "2024-06-20T21:03:27Z")

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I’m probably the king of dumb questions around here so please bare with me. We have a few sections that need to be “jazzed up”. We have a bonus section with courses, and we have a live event we just wrapped up and we’ve…

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## [Reviewed new topics workflow](https://meta.discourse.org/t/reviewed-new-topics-workflow/312930)

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**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 4\
**Last updated:** [June 20, 2024, 8:53pm UTC](https://meta.discourse.org/t/reviewed-new-topics-workflow/312930 "2024-06-20T20:53:46Z")

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I was trying to figure out a workflow where draft topics created by a specific user requires approval from someone in an ‘Editor’ Group before the topic becomes visible. As all topics will come from a specific users, is…

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## [IPTables and UFW problems](https://meta.discourse.org/t/iptables-and-ufw-problems/312878)

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**Author:** [@Arnold](https://meta.discourse.org/u/Arnold)\
**Replies:** 10\
**Last updated:** [June 20, 2024, 7:59pm UTC](https://meta.discourse.org/t/iptables-and-ufw-problems/312878 "2024-06-20T19:59:59Z")

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Hi Discourse Community, usually when I run a webserver I will use this script in combination with cloudflare: https://github.com/Paul-Reed/cloudflare-ufw Im not a fan of a public backend IP since it can easily be foun…

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## [Download backup with \`curl\` or \`wget\`](https://meta.discourse.org/t/download-backup-with-curl-or-wget/135203)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 8\
**Last updated:** [June 20, 2024, 5:11pm UTC](https://meta.discourse.org/t/download-backup-with-curl-or-wget/135203 "2024-06-20T17:11:47Z")

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I occasionally have need to download a backup from an instance where I can’t ssh. Pulling 2GB down over my home internet connection where speedtest.net claims I get almost 500Mbps down isn’t that painful, but pushing it …

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## [Why would Amazon product oneboxes turn into 404s?](https://meta.discourse.org/t/why-would-amazon-product-oneboxes-turn-into-404s/149816)

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**Author:** [@lkramer](https://meta.discourse.org/u/lkramer)\
**Replies:** 13\
**Last updated:** [April 30, 2020, 2:19pm UTC](https://meta.discourse.org/t/why-would-amazon-product-oneboxes-turn-into-404s/149816 "2020-04-30T14:19:21Z")

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Hi all. I just did some some searching here on this and it seems like it’s been several months since this topic has come up so I wanted to see what the latest scoop is. I just noticed that old posts on our site which ha…

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## [When S3 is canceled, image links or file links should automatically show the local path](https://meta.discourse.org/t/when-s3-is-canceled-image-links-or-file-links-should-automatically-show-the-local-path/312291)

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**Author:** [@kuaza](https://meta.discourse.org/u/kuaza)\
**Replies:** 2\
**Last updated:** [June 20, 2024, 4:04pm UTC](https://meta.discourse.org/t/when-s3-is-canceled-image-links-or-file-links-should-automatically-show-the-local-path/312291 "2024-06-20T16:04:35Z")

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Why are the image links replaced with the original S3 link when I cancel the S3? That is, cdn.domain.com cdn url only turns into image links such as qsdqdqsdqsd.qsdsqdqsdqs.cloudflare.com. It would be good if we could so…

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## [Restore fails when including S3 uploads](https://meta.discourse.org/t/restore-fails-when-including-s3-uploads/236567)

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**Author:** [@serios](https://meta.discourse.org/u/serios)\
**Replies:** 4\
**Last updated:** [June 20, 2024, 2:48pm UTC](https://meta.discourse.org/t/restore-fails-when-including-s3-uploads/236567 "2024-06-20T14:48:48Z")

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I am using S3 successfully for both file uploads and backups. But restore will only succeed if I exclude uploads in the backup via “Yes (do not include uploads)”. If I just choose Yes when backing up and include uploads …

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## [When clicking Docs Thumbnail, user is redirected to regular post, not docs post](https://meta.discourse.org/t/when-clicking-docs-thumbnail-user-is-redirected-to-regular-post-not-docs-post/306733)

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**Author:** [@jrgong](https://meta.discourse.org/u/jrgong)\
**Replies:** 1\
**Last updated:** [June 20, 2024, 11:26am UTC](https://meta.discourse.org/t/when-clicking-docs-thumbnail-user-is-redirected-to-regular-post-not-docs-post/306733 "2024-06-20T11:26:55Z")

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Hey guys Happening on 3.2! When I enable any thumbnail layout for Docs plugin, the thumbnail in the docs list always points to the regular topic URL, not the Docs URL. Seems like a bug.

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## [Can the AI bot summarize large swaths of text?](https://meta.discourse.org/t/can-the-ai-bot-summarize-large-swaths-of-text/312462)

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**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 16\
**Last updated:** [June 20, 2024, 1:40am UTC](https://meta.discourse.org/t/can-the-ai-bot-summarize-large-swaths-of-text/312462 "2024-06-20T01:40:15Z")

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Most of our content is video driven. Our idea was to post the video (vimeo) then drop a transcript into the body and hide it using the summary feature. A simple question, like please provide a detailed summary of George…

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## [Deleted username but can not use that username in other user](https://meta.discourse.org/t/deleted-username-but-can-not-use-that-username-in-other-user/147609)

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**Author:** [@pablogg](https://meta.discourse.org/u/pablogg)\
**Replies:** 7\
**Last updated:** [April 30, 2020, 9:52am UTC](https://meta.discourse.org/t/deleted-username-but-can-not-use-that-username-in-other-user/147609 "2020-04-30T09:52:19Z")

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I have deleted a user with username = “XXX” and I want yo change the username of other user with the same username of deleted user but I can not. I get the mensagges. “Username have to be unique” How can I check if a us…

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## [Launcher rebuild app fails with "containers/app.yml does not exist"](https://meta.discourse.org/t/launcher-rebuild-app-fails-with-containers-app-yml-does-not-exist/312787)

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**Author:** [@rlauriston](https://meta.discourse.org/u/rlauriston)\
**Replies:** 5\
**Last updated:** [June 19, 2024, 9:36pm UTC](https://meta.discourse.org/t/launcher-rebuild-app-fails-with-containers-app-yml-does-not-exist/312787 "2024-06-19T21:36:35Z")

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The upload page told me: Updates via the web UI are disabled until you run the latest image. To do so log in to your server using SSH and run: cd /var/discourse git pull ./launcher rebuild app The first time it ran …

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## [Latest commits in v3.3.0.beta3-dev seems to break Discourse](https://meta.discourse.org/t/latest-commits-in-v3-3-0-beta3-dev-seems-to-break-discourse/311721)

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**Author:** [@ja3](https://meta.discourse.org/u/ja3)\
**Replies:** 7\
**Last updated:** [June 19, 2024, 9:33pm UTC](https://meta.discourse.org/t/latest-commits-in-v3-3-0-beta3-dev-seems-to-break-discourse/311721 "2024-06-19T21:33:17Z")

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Our self-hosted instance is broken after rebuilding with the latest commits (commits on Jun 10 and later since one of the builds on June 10 worked fine). We are on the tests-passed update branch. For non-admin (and non-…

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## [DM/ chat is generating weird text when writing](https://meta.discourse.org/t/dm-chat-is-generating-weird-text-when-writing/312770)

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**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 2\
**Last updated:** [June 19, 2024, 6:47pm UTC](https://meta.discourse.org/t/dm-chat-is-generating-weird-text-when-writing/312770 "2024-06-19T18:47:52Z")

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So a member is copying and pasting from whatsapp to our forum DM because when they type in the DM it produces gibberish. “russi eht si siht erus” They are on mobile. I am on desktop. Any idea what would be causing this…

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## [Discourse email notifications strip out text in iOS for messages with attachments](https://meta.discourse.org/t/discourse-email-notifications-strip-out-text-in-ios-for-messages-with-attachments/149724)

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**Author:** [@Rhidian](https://meta.discourse.org/u/Rhidian)\
**Replies:** 2\
**Last updated:** [April 30, 2020, 9:02am UTC](https://meta.discourse.org/t/discourse-email-notifications-strip-out-text-in-ios-for-messages-with-attachments/149724 "2020-04-30T09:02:23Z")

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Has anyone noticed a strange behaviour in iOS mail? Discourse messages sent with an attachment strip out any text sent with them, so that they only contain the attachment. It doesn’t happen with other mail clients. It on…

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## [How to require users to provide information before their sign up is approved?](https://meta.discourse.org/t/how-to-require-users-to-provide-information-before-their-sign-up-is-approved/312767)

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**Author:** [@szhorvat](https://meta.discourse.org/u/szhorvat)\
**Replies:** 1\
**Last updated:** [June 19, 2024, 3:29pm UTC](https://meta.discourse.org/t/how-to-require-users-to-provide-information-before-their-sign-up-is-approved/312767 "2024-06-19T15:29:34Z")

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We have a closed Discourse instance where people must sign up before they can read the forum. I am looking to streamline the signup process, and I would like to require people to state who they are and why they want to j…

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## [Interesting error after the update: They appear like this in the site interface: #49 #31 (console log: Translation #1: share.twitter)](https://meta.discourse.org/t/interesting-error-after-the-update-they-appear-like-this-in-the-site-interface-49-31-console-log-translation-1-share-twitter/312773)

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**Author:** [@kuaza](https://meta.discourse.org/u/kuaza)\
**Replies:** 2\
**Last updated:** [June 19, 2024, 3:17pm UTC](https://meta.discourse.org/t/interesting-error-after-the-update-they-appear-like-this-in-the-site-interface-49-31-console-log-translation-1-share-twitter/312773 "2024-06-19T15:17:04Z")

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Interesting error after the update: There was a problem with the translations, they appear like this in the site interface: #49 #31 (console log: Translation #1: share.twitter)

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## [How to setup outgoing Discourse mails from Office365/Exchange for notifications without using SMTP?](https://meta.discourse.org/t/how-to-setup-outgoing-discourse-mails-from-office365-exchange-for-notifications-without-using-smtp/312724)

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**Author:** [@martin.spindler](https://meta.discourse.org/u/martin.spindler)\
**Replies:** 1\
**Last updated:** [June 19, 2024, 3:13pm UTC](https://meta.discourse.org/t/how-to-setup-outgoing-discourse-mails-from-office365-exchange-for-notifications-without-using-smtp/312724 "2024-06-19T15:13:49Z")

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Hey folks, Is there a way to setup outgoing Discourse mails for notifications without using SMTP? Instead we need exchange / Office365. How to setup / authenticate without enabling SMTP on the Microsoft side? We are us…

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## [Cloud installation is not working](https://meta.discourse.org/t/cloud-installation-is-not-working/222939)

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**Author:** [@jucajuca](https://meta.discourse.org/u/jucajuca)\
**Replies:** 11\
**Last updated:** [June 19, 2024, 9:20am UTC](https://meta.discourse.org/t/cloud-installation-is-not-working/222939 "2024-06-19T09:20:03Z")

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I am following the instructions to install discourse. There is plenty of space in the machine, so I don’t understand why does the installation fail. x86\_64 arch detected. Ensuring launcher is up to date Fetching origin …

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## [Why does detailed 404 security setting not explain why I can't access subcategory?](https://meta.discourse.org/t/why-does-detailed-404-security-setting-not-explain-why-i-cant-access-subcategory/149423)

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**Author:** [@Nikki\_Locke](https://meta.discourse.org/u/Nikki_Locke)\
**Replies:** 6\
**Last updated:** [April 30, 2020, 7:25am UTC](https://meta.discourse.org/t/why-does-detailed-404-security-setting-not-explain-why-i-cant-access-subcategory/149423 "2020-04-30T07:25:10Z")

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We have used Discourse groups extensively so that people have to join a group to see most subcategories. People are now complaining that, if someone sends them a link to something which is in a group they are not a memb…

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## [Uploads on Amazon in different folders](https://meta.discourse.org/t/uploads-on-amazon-in-different-folders/149871)

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**Author:** [@Mirko](https://meta.discourse.org/u/Mirko)\
**Replies:** 1\
**Last updated:** [April 30, 2020, 7:06am UTC](https://meta.discourse.org/t/uploads-on-amazon-in-different-folders/149871 "2020-04-30T07:06:56Z")

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Why my uploads on amazon get saved in many different folders? as here 2X / a /original/2X/a/a7ad55f035da12b1f978d534e90d1485969851b8.png

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## [Migrate discourse from main domain --\> subdomain](https://meta.discourse.org/t/migrate-discourse-from-main-domain-subdomain/312424)

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**Author:** [@Timothy\_Vail](https://meta.discourse.org/u/Timothy_Vail)\
**Replies:** 4\
**Last updated:** [June 18, 2024, 8:33pm UTC](https://meta.discourse.org/t/migrate-discourse-from-main-domain-subdomain/312424 "2024-06-18T20:33:30Z")

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Hello, I have looked at various articles about this topic, but some are over 4 or 5 years old and not sure they still apply. I simply want to move my discourse to a subdomain, after finding out it would not work to have…

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## [How to use both \<div\> and link with data-theme features](https://meta.discourse.org/t/how-to-use-both-div-and-link-with-data-theme-features/312592)

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**Author:** [@IKab](https://meta.discourse.org/u/IKab)\
**Replies:** 3\
**Last updated:** [June 18, 2024, 6:10pm UTC](https://meta.discourse.org/t/how-to-use-both-div-and-link-with-data-theme-features/312592 "2024-06-18T18:10:38Z")

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It’s said in this post on customizing personal styles that it’s not possible to use an \<a\> link tag directly because it’s an exception and doesn’t allow any data-attributes. The solution is to use a Markdown \[link\] to e…

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## [PHP Deprecated notice for parse\_str()](https://meta.discourse.org/t/php-deprecated-notice-for-parse-str/312589)

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**Author:** [@theUNnicked](https://meta.discourse.org/u/theUNnicked)\
**Replies:** 1\
**Last updated:** [June 18, 2024, 5:17pm UTC](https://meta.discourse.org/t/php-deprecated-notice-for-parse-str/312589 "2024-06-18T17:17:27Z")

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In Wordpress logs I get a following notice: PHP Deprecated: parse\_str(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-content/plugins/wp-discourse/lib/sso-provider/discourse-sso.php on lin…

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## [How to collect all static assets (js, css) used by discourse](https://meta.discourse.org/t/how-to-collect-all-static-assets-js-css-used-by-discourse/149319)

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**Author:** [@Windsooon](https://meta.discourse.org/u/Windsooon)\
**Replies:** 4\
**Last updated:** [April 29, 2020, 6:33am UTC](https://meta.discourse.org/t/how-to-collect-all-static-assets-js-css-used-by-discourse/149319 "2020-04-29T06:33:18Z")

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I’m trying to setup CDN for my forum. since China banned Fastly and lots of CDN servers, so I can’t use them to speed up my forum. After doing some research, I turn to Jsdelivr, which can serve static files from npm or G…

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## [Attachment name obfuscation](https://meta.discourse.org/t/attachment-name-obfuscation/312557)

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**Author:** [@PT\_LB](https://meta.discourse.org/u/PT_LB)\
**Replies:** 3\
**Last updated:** [June 18, 2024, 2:35pm UTC](https://meta.discourse.org/t/attachment-name-obfuscation/312557 "2024-06-18T14:35:35Z")

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Hello Community, Question here, is there a way to obfuscate attachment name? Currently hovering across attachment can reveal some PII data. We are on a hosted plan. Thanks.

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## [Creating a pop-up survey](https://meta.discourse.org/t/creating-a-pop-up-survey/312414)

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**Author:** [@HyunjinJo](https://meta.discourse.org/u/HyunjinJo)\
**Replies:** 4\
**Last updated:** [June 18, 2024, 1:58pm UTC](https://meta.discourse.org/t/creating-a-pop-up-survey/312414 "2024-06-18T13:58:57Z")

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Hello, I’m seeking support to understand if it’s possible to implement a pop-up survey on Discourse. e.g. using a survey tool such as Qualtrics Or I wonder if Discourse is providing a pop-up survey function as itself. …

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## [Completely remove user data from the system](https://meta.discourse.org/t/completely-remove-user-data-from-the-system/310629)

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**Author:** [@Crius](https://meta.discourse.org/u/Crius)\
**Replies:** 7\
**Last updated:** [June 18, 2024, 1:09pm UTC](https://meta.discourse.org/t/completely-remove-user-data-from-the-system/310629 "2024-06-18T13:09:34Z")

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Hey, so we might have a situation in which we want to completely erase every trace of a user from the database. I won’t go into details as it’s sensitive but also due to GDPR we might have to prove that we don’t hold any…

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## [Locking topics to be accessed by members-only](https://meta.discourse.org/t/locking-topics-to-be-accessed-by-members-only/312529)

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**Author:** [@Teresations](https://meta.discourse.org/u/Teresations)\
**Replies:** 3\
**Last updated:** [June 18, 2024, 12:32pm UTC](https://meta.discourse.org/t/locking-topics-to-be-accessed-by-members-only/312529 "2024-06-18T12:32:10Z")

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Hello, Since recently ish I’ve been managing a Discourse Community and the business I work for is considering locking all topics to be members-only. What would be the best way to do this - using tags? I have tried this…

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## [Where to set up the RSS feeds?](https://meta.discourse.org/t/where-to-set-up-the-rss-feeds/315136)

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**Author:** [@manton](https://meta.discourse.org/u/manton)\
**Replies:** 2\
**Last updated:** [June 18, 2024, 11:45am UTC](https://meta.discourse.org/t/where-to-set-up-the-rss-feeds/315136 "2024-06-18T11:45:28Z")

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I have installed and enabled this plugin, but cannot find where the settings are to enter the URLs these are the only settings I can find:

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## [Why do TL4 users have permissions to manage other users' topics?](https://meta.discourse.org/t/why-do-tl4-users-have-permissions-to-manage-other-users-topics/312392)

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**Author:** [@DreamerPrime](https://meta.discourse.org/u/DreamerPrime)\
**Replies:** 4\
**Last updated:** [June 18, 2024, 10:41am UTC](https://meta.discourse.org/t/why-do-tl4-users-have-permissions-to-manage-other-users-topics/312392 "2024-06-18T10:41:39Z")

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I created a brand new account and set its trust level to 4. However, I found that this new account has management permissions over topics created by admin accounts and the system, and can see topics unlisted by admins. W…

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