# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=189

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 190

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## [Rebuild error 3.2.0 after update](https://meta.discourse.org/t/rebuild-error-3-2-0-after-update/311156)

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**Author:** [@Martin\_Ju](https://meta.discourse.org/u/Martin_Ju)\
**Replies:** 4\
**Last updated:** [June 7, 2024, 8:15pm UTC](https://meta.discourse.org/t/rebuild-error-3-2-0-after-update/311156 "2024-06-07T20:15:58Z")

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Hello What is meaning this error? This occurred after the update. /var/www/discourse# node -v v22.2.0 /var/www/discourse# npm -v 10.7.0 I, \[2024-06-07T16:46:06.585711 #1\] INFO -- : \> cd /var/www/discourse && find…

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## [Does the Translator translate blockquotes and preformatted text?](https://meta.discourse.org/t/does-the-translator-translate-blockquotes-and-preformatted-text/315134)

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**Author:** [@Mudit\_Maheshwari](https://meta.discourse.org/u/Mudit_Maheshwari)\
**Replies:** 0\
**Last updated:** [June 7, 2024, 6:46pm UTC](https://meta.discourse.org/t/does-the-translator-translate-blockquotes-and-preformatted-text/315134 "2024-06-07T18:46:57Z")

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This plugin appears to be very beneficial in bridging language barriers. Quick question, will the plugin also translate blockquotes and preformatted text, such as code snippets, which probably shouldn’t be translated?

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## [How to import category with category permissions?](https://meta.discourse.org/t/how-to-import-category-with-category-permissions/311197)

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**Author:** [@pacharanero](https://meta.discourse.org/u/pacharanero)\
**Replies:** 3\
**Last updated:** [June 7, 2024, 3:50pm UTC](https://meta.discourse.org/t/how-to-import-category-with-category-permissions/311197 "2024-06-07T15:50:17Z")

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When importing a Category from file, is there any way to ensure the uploaded Topics will remain private? I’ve done a test import into a local Discourse dev env setup and the Category security settings were reset, such t…

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## [Why is there a welcome message for TL-1 users but not new TL-0 users?](https://meta.discourse.org/t/why-is-there-a-welcome-message-for-tl-1-users-but-not-new-tl-0-users/311076)

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**Author:** [@MikeNolan](https://meta.discourse.org/u/MikeNolan)\
**Replies:** 17\
**Last updated:** [June 7, 2024, 2:57pm UTC](https://meta.discourse.org/t/why-is-there-a-welcome-message-for-tl-1-users-but-not-new-tl-0-users/311076 "2024-06-07T14:57:46Z")

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Why is there a welcome message for new TL-1 users but not new TL-0 users? It seems to me that the new TL-0 users are the ones who need a welcome message most.

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## [Email sending error when connecting to a separate database](https://meta.discourse.org/t/email-sending-error-when-connecting-to-a-separate-database/311127)

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**Author:** [@Leonardosilva](https://meta.discourse.org/u/Leonardosilva)\
**Replies:** 3\
**Last updated:** [June 7, 2024, 1:14pm UTC](https://meta.discourse.org/t/email-sending-error-when-connecting-to-a-separate-database/311127 "2024-06-07T13:14:42Z")

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I’m having a problem connecting discourse to the separate database, it can’t send the email to log in as an admin, does anyone know how to solve i t?

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## [Terms & Conditions](https://meta.discourse.org/t/terms-conditions/311023)

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**Author:** [@Stevo](https://meta.discourse.org/u/Stevo)\
**Replies:** 2\
**Last updated:** [June 7, 2024, 11:19am UTC](https://meta.discourse.org/t/terms-conditions/311023 "2024-06-07T11:19:49Z")

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Are there Terms & Conditions for using discourse as a forum for one’s website? If so, where can I find them? I found the ones for this forum here, but I am not sure they are the same thing.

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## [Error message I don't find : "Error: No 'other' form found in pluralFormatPattern 0"](https://meta.discourse.org/t/error-message-i-dont-find-error-no-other-form-found-in-pluralformatpattern-0/149019)

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**Author:** [@Hilario](https://meta.discourse.org/u/Hilario)\
**Replies:** 13\
**Last updated:** [April 24, 2020, 1:32pm UTC](https://meta.discourse.org/t/error-message-i-dont-find-error-no-other-form-found-in-pluralformatpattern-0/149019 "2020-04-24T13:32:28Z")

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I tried to locate this error message but don’t find any reference. Can someone help me to get information. The error appear at the top of the screen This is a brand new installation (just some days I am configuring …

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## [Suddenly having backup failures](https://meta.discourse.org/t/suddenly-having-backup-failures/279439)

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**Author:** [@carmiac](https://meta.discourse.org/u/carmiac)\
**Replies:** 3\
**Last updated:** [June 7, 2024, 1:34am UTC](https://meta.discourse.org/t/suddenly-having-backup-failures/279439 "2024-06-07T01:34:51Z")

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I’ve started having backup failures after a recent update. Looking through the log, it seems that the issue is caused by a lack of disk space: \[2023-09-18 20:30:34\] EXCEPTION: /var/www/discourse/lib/discourse.rb:138:in…

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## [Telegram integration](https://meta.discourse.org/t/telegram-integration/310849)

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**Author:** [@Adam\_Blackburn](https://meta.discourse.org/u/Adam_Blackburn)\
**Replies:** 1\
**Last updated:** [June 7, 2024, 12:55am UTC](https://meta.discourse.org/t/telegram-integration/310849 "2024-06-07T00:55:53Z")

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I have integrated telegram and have a bot relaying any discourse activity to my telegram bot. But I was wondering if it was possible to make it so that the group chat in discourse is mirrored in telegram. That way peop…

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## [How to view .docs or .docx as preview or another tab in discourse](https://meta.discourse.org/t/how-to-view-docs-or-docx-as-preview-or-another-tab-in-discourse/310783)

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**Author:** [@Eman\_Ahmed](https://meta.discourse.org/u/Eman_Ahmed)\
**Replies:** 2\
**Last updated:** [June 7, 2024, 12:48am UTC](https://meta.discourse.org/t/how-to-view-docs-or-docx-as-preview-or-another-tab-in-discourse/310783 "2024-06-07T00:48:55Z")

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Dear All, I need your support to have the possibility to view word documents as pdf preview or another tab or if there’s a specific plugin

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## [Container won't build, and existing container won't start after accidentally running two instances](https://meta.discourse.org/t/container-wont-build-and-existing-container-wont-start-after-accidentally-running-two-instances/310774)

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**Author:** [@Joshua1985](https://meta.discourse.org/u/Joshua1985)\
**Replies:** 3\
**Last updated:** [June 7, 2024, 12:37am UTC](https://meta.discourse.org/t/container-wont-build-and-existing-container-wont-start-after-accidentally-running-two-instances/310774 "2024-06-07T00:37:19Z")

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My server was restarted by my hosting provider, which caused my old container to run at the same time as my new container (upgraded last week, and kept the old container around in case of need to rollback). Now the new …

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## [Access to particular private categories only](https://meta.discourse.org/t/access-to-particular-private-categories-only/310776)

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**Author:** [@Zbean](https://meta.discourse.org/u/Zbean)\
**Replies:** 9\
**Last updated:** [June 7, 2024, 12:29am UTC](https://meta.discourse.org/t/access-to-particular-private-categories-only/310776 "2024-06-07T00:29:47Z")

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I am trying to figure out how to give certain members access to only a single private category. We find that within our organisation, members for whom only this private category is relevant get inundated with too much in…

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## [Can I allow the bot on private categories](https://meta.discourse.org/t/can-i-allow-the-bot-on-private-categories/311062)

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**Author:** [@Krystian\_Wojciechowski](https://meta.discourse.org/u/Krystian_Wojciechowski)\
**Replies:** 1\
**Last updated:** [June 6, 2024, 11:38pm UTC](https://meta.discourse.org/t/can-i-allow-the-bot-on-private-categories/311062 "2024-06-06T23:38:12Z")

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Hello, I have a case where I have some private categories for our internal team - is this possible to grant access to private categories to AI Bot? I know that might be problematic due to extra layer of checking user pe…

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## [Cannot build on arm, Zlib::BufError during assets:precompile](https://meta.discourse.org/t/cannot-build-on-arm-zlib-buferror-during-assets-precompile/309300)

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**Author:** [@fokx](https://meta.discourse.org/u/fokx)\
**Replies:** 4\
**Last updated:** [June 6, 2024, 10:09pm UTC](https://meta.discourse.org/t/cannot-build-on-arm-zlib-buferror-during-assets-precompile/309300 "2024-06-06T22:09:15Z")

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On Hetzner CAX21 VPS with aarch64 CPU, when I run ./launcher rebuild web.yml, it aborted with the following error: Please help. I, \[2024-05-24T14:07:05.408434 #1\] INFO -- : \> cd /var/www/discourse && su discourse -c 'S…

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## [Enable Email Verification to Prevent Spam](https://meta.discourse.org/t/enable-email-verification-to-prevent-spam/311031)

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**Author:** [@lds5000](https://meta.discourse.org/u/lds5000)\
**Replies:** 10\
**Last updated:** [July 26, 2024, 2:07pm UTC](https://meta.discourse.org/t/enable-email-verification-to-prevent-spam/311031 "2024-07-26T14:07:48Z")

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Hi there, I’m new to being an admin for my company’s community forum. I’ve been asked to enable email verification to prevent users from being able to create a topic or reply to a topic. So, we want users to be able to …

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## [Can I add other AWS bedrock model providers as custom LLMs?](https://meta.discourse.org/t/can-i-add-other-aws-bedrock-model-providers-as-custom-llms/311011)

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**Author:** [@philip-ellis-sp](https://meta.discourse.org/u/philip-ellis-sp)\
**Replies:** 1\
**Last updated:** [June 6, 2024, 6:20pm UTC](https://meta.discourse.org/t/can-i-add-other-aws-bedrock-model-providers-as-custom-llms/311011 "2024-06-06T18:20:54Z")

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I am currently using AWS Bedrock with the Anthropic providers, and it works great, but I am wondering if there is a way to also add the other providers that AWS offers like Titan and Llama. I see there is a custom LLM op…

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## [How to use colors to highlight comments in discourse](https://meta.discourse.org/t/how-to-use-colors-to-highlight-comments-in-discourse/310784)

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**Author:** [@Eman\_Ahmed](https://meta.discourse.org/u/Eman_Ahmed)\
**Replies:** 2\
**Last updated:** [June 6, 2024, 10:35am UTC](https://meta.discourse.org/t/how-to-use-colors-to-highlight-comments-in-discourse/310784 "2024-06-06T10:35:29Z")

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Dear All, I need your support to have the possibility to enable colors in discourse where we can use different colors or even blue and red to highlight on important comments

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## [Text to appear on first post made by a person](https://meta.discourse.org/t/text-to-appear-on-first-post-made-by-a-person/310763)

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**Author:** [@vwcnot](https://meta.discourse.org/u/vwcnot)\
**Replies:** 3\
**Last updated:** [June 6, 2024, 9:15am UTC](https://meta.discourse.org/t/text-to-appear-on-first-post-made-by-a-person/310763 "2024-06-06T09:15:40Z")

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Is it possible to have some text appear (which comes from the moderator) which is added to the bottom of the first post in a thread, but not to a responses/replies to the post? We would like to include at the bottom of …

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## [Can’t set email-in for existing group?](https://meta.discourse.org/t/can-t-set-email-in-for-existing-group/310569)

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**Author:** [@Architect](https://meta.discourse.org/u/Architect)\
**Replies:** 7\
**Last updated:** [June 6, 2024, 1:12am UTC](https://meta.discourse.org/t/can-t-set-email-in-for-existing-group/310569 "2024-06-06T01:12:31Z")

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Have this working with categories, but for some reason don’t see an option to set address for groups. Not sure why that may be, must have missed something. Is there some additional configuration for this to work with gr…

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## [Your Docker installation is not working correctly - no space left on device - safe to use ./launcher cleanup?](https://meta.discourse.org/t/your-docker-installation-is-not-working-correctly-no-space-left-on-device-safe-to-use-launcher-cleanup/310500)

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**Author:** [@OsaIsacson](https://meta.discourse.org/u/OsaIsacson)\
**Replies:** 12\
**Last updated:** [June 5, 2024, 9:25pm UTC](https://meta.discourse.org/t/your-docker-installation-is-not-working-correctly-no-space-left-on-device-safe-to-use-launcher-cleanup/310500 "2024-06-05T21:25:01Z")

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I am getting the Your Docker installation is not working correctly issue after doing ./launcher rebuild app. The error is docker: failed to register layer: Error processing tar file(exit status 1): write /usr/lib/x86\_64…

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## [Trying to setup direct delivery of incoming email and new topic by email](https://meta.discourse.org/t/trying-to-setup-direct-delivery-of-incoming-email-and-new-topic-by-email/310674)

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**Author:** [@M\_Cheseldm](https://meta.discourse.org/u/M_Cheseldm)\
**Replies:** 4\
**Last updated:** [June 5, 2024, 7:34pm UTC](https://meta.discourse.org/t/trying-to-setup-direct-delivery-of-incoming-email-and-new-topic-by-email/310674 "2024-06-05T19:34:05Z")

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I am attempting to configure reply by email and create a new post by email. I would greatly appreciate any help. I have setup the mail-receiver container and have successfully bootstrapped without error on my self host…

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## [Unable to reinstall Discourse](https://meta.discourse.org/t/unable-to-reinstall-discourse/310691)

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**Author:** [@peyrusse](https://meta.discourse.org/u/peyrusse)\
**Replies:** 1\
**Last updated:** [June 5, 2024, 7:21pm UTC](https://meta.discourse.org/t/unable-to-reinstall-discourse/310691 "2024-06-05T19:21:11Z")

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Hello, I have tried to reinstall Discourse from scratch. And installation fails, i have an error to verify first certificate i have never had before. And then installation fails … Any idea what could be the problem ? …

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## [Show number of topics/replies in subcategories](https://meta.discourse.org/t/show-number-of-topics-replies-in-subcategories/310660)

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**Author:** [@Herobrine](https://meta.discourse.org/u/Herobrine)\
**Replies:** 1\
**Last updated:** [June 5, 2024, 2:18pm UTC](https://meta.discourse.org/t/show-number-of-topics-replies-in-subcategories/310660 "2024-06-05T14:18:52Z")

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Hello, I’m installing discourse, and I’m looking to have this kind of layout: (This comes from https://forums.unrealengine.com/) I managed to get this kind of subcategories display using the wizard and selecting “Su…

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## [Unlogged Users Unable to View Images](https://meta.discourse.org/t/unlogged-users-unable-to-view-images/310609)

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**Author:** [@joo](https://meta.discourse.org/u/joo)\
**Replies:** 1\
**Last updated:** [June 5, 2024, 1:34pm UTC](https://meta.discourse.org/t/unlogged-users-unable-to-view-images/310609 "2024-06-05T13:34:42Z")

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Hi everyone, I am currently facing an issue where images in posts are not visible to users who are not logged in. This problem persists despite having public access settings for these posts. Here are some details of my …

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## [Port 443 and 80 unavailable](https://meta.discourse.org/t/port-443-and-80-unavailable/310527)

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**Author:** [@DreamerPrime](https://meta.discourse.org/u/DreamerPrime)\
**Replies:** 2\
**Last updated:** [June 5, 2024, 12:30pm UTC](https://meta.discourse.org/t/port-443-and-80-unavailable/310527 "2024-06-05T12:30:57Z")

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When i launch “./discourse-setup”, it reports the following error(with my ufw status) I’m quite sure I resolve the domain correctly, as I can resolve it correctly both in cmd and in web tool My server is a brand new…

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## [Discourse suddenly not accessible anymore](https://meta.discourse.org/t/discourse-suddenly-not-accessible-anymore/158614)

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**Author:** [@venizia03](https://meta.discourse.org/u/venizia03)\
**Replies:** 6\
**Last updated:** [June 5, 2024, 9:22am UTC](https://meta.discourse.org/t/discourse-suddenly-not-accessible-anymore/158614 "2024-06-05T09:22:24Z")

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Hello! My discourse instance is not working anymore (nothing has been done on my side). In production.log, I have got this message: Error connecting to Redis on localhost:6379 (Errno::ENETUNREACH) subscribe failed, W…

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## [Update stuck on Downloading MaxMindDB](https://meta.discourse.org/t/update-stuck-on-downloading-maxminddb/310575)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 2\
**Last updated:** [June 5, 2024, 4:48am UTC](https://meta.discourse.org/t/update-stuck-on-downloading-maxminddb/310575 "2024-06-05T04:48:33Z")

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Update has been stuck on Downloading MaxMindDB... for a while, will it automatically recover after a while or should I manually intervene? (How? ‘Reset Update’ and then rebuild from terminal?)

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## [Installation success but no email](https://meta.discourse.org/t/installation-success-but-no-email/310547)

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**Author:** [@Micah\_hoffmann](https://meta.discourse.org/u/Micah_hoffmann)\
**Replies:** 1\
**Last updated:** [June 4, 2024, 9:59pm UTC](https://meta.discourse.org/t/installation-success-but-no-email/310547 "2024-06-04T21:59:12Z")

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is this still the case? setup, cloudflare dns pointed at digital ocean droplet, mailgun verify dns passes. get to installation success page, sign up, but no email. went through this… Troubleshoot email on a new Disc…

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## [Google not indexing my pages](https://meta.discourse.org/t/google-not-indexing-my-pages/310402)

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**Author:** [@lucy.sierracircuits](https://meta.discourse.org/u/lucy.sierracircuits)\
**Replies:** 6\
**Last updated:** [June 4, 2024, 3:06pm UTC](https://meta.discourse.org/t/google-not-indexing-my-pages/310402 "2024-06-04T15:06:47Z")

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Hello everyone, I don’t understand why Google isn’t indexing the vast majority of my forum pages. I’ve seen a few posts here about the same issue but no resolutions. The Search Console tells me it’s due to “Excluded by…

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## [Bulk deactivation of inactive users](https://meta.discourse.org/t/bulk-deactivation-of-inactive-users/64562)

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**Author:** [@codechef](https://meta.discourse.org/u/codechef)\
**Replies:** 6\
**Last updated:** [June 4, 2024, 2:26pm UTC](https://meta.discourse.org/t/bulk-deactivation-of-inactive-users/64562 "2024-06-04T14:26:20Z")

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I migrated about 250 users that I’d now like to mark as inactive because they haven’t visited the forum in quite some time. Is there a way to bulk deactivate users with a ‘last seen’ date prior to some date? My goal is …

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