# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=191

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 192

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## [Unable to see Pinned Topics in a Category](https://meta.discourse.org/t/unable-to-see-pinned-topics-in-a-category/310082)

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**Author:** [@omppatil](https://meta.discourse.org/u/omppatil)\
**Replies:** 0\
**Last updated:** [May 31, 2024, 9:42am UTC](https://meta.discourse.org/t/unable-to-see-pinned-topics-in-a-category/310082 "2024-05-31T09:42:29Z")

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Hi everyone, I’m facing an issue where pinned topics are not being displayed or listed. We have more than 30 pinned topics, and these topics were pinned in a category with the selected timeframe set to ‘forever.’ Howeve…

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## [How to choose 'All Categories' & 'All Tags' in their respective dropdown menus, in one go?](https://meta.discourse.org/t/how-to-choose-all-categories-all-tags-in-their-respective-dropdown-menus-in-one-go/309382)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 3\
**Last updated:** [May 31, 2024, 8:50am UTC](https://meta.discourse.org/t/how-to-choose-all-categories-all-tags-in-their-respective-dropdown-menus-in-one-go/309382 "2024-05-31T08:50:46Z")

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In this topic and some other places in meta, I’ve seen this, shown next, picture, that shows ‘all categories’ and ‘all tags’ shown ‘selected/chosen’ in their respective drop down menus. How can I achieve this? I’ve a…

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## [Changed the hostname of my self-hosted Discourse, login no longer works](https://meta.discourse.org/t/changed-the-hostname-of-my-self-hosted-discourse-login-no-longer-works/310012)

<div class="topic-metadata">

**Author:** [@kané](https://meta.discourse.org/u/kan%C3%A9)\
**Replies:** 2\
**Last updated:** [May 31, 2024, 1:20am UTC](https://meta.discourse.org/t/changed-the-hostname-of-my-self-hosted-discourse-login-no-longer-works/310012 "2024-05-31T01:20:23Z")

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Just had this issue happen. I changed the hostname of my self-hosted Discourse, and when I went to log back in, I got an error saying: “Incorrect username, email or password” The only way I can log in with the same use…

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## [Inline CSS to prevent image lightbox (per image)](https://meta.discourse.org/t/inline-css-to-prevent-image-lightbox-per-image/148479)

<div class="topic-metadata">

**Author:** [@jord8on](https://meta.discourse.org/u/jord8on)\
**Replies:** 2\
**Last updated:** [April 21, 2020, 8:05pm UTC](https://meta.discourse.org/t/inline-css-to-prevent-image-lightbox-per-image/148479 "2020-04-21T20:05:17Z")

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There are times when I love that users can click on an image to expand it. This is especially great when someone uses an image in a post and makes it rather small, just to add a touch of flair to a blog post or some othe…

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## [Highest\_staff\_post\_number](https://meta.discourse.org/t/highest-staff-post-number/310034)

<div class="topic-metadata">

**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 1\
**Last updated:** [May 30, 2024, 10:02pm UTC](https://meta.discourse.org/t/highest-staff-post-number/310034 "2024-05-30T22:02:27Z")

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I was mooching around the database and came across this field. It appears to the the ‘highest post’ from a staff member on a thread, but I’m scratching my head as to what possible use there could be for this information?…

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## [Google groups importer stripping content](https://meta.discourse.org/t/google-groups-importer-stripping-content/148622)

<div class="topic-metadata">

**Author:** [@mat-mcloughlin](https://meta.discourse.org/u/mat-mcloughlin)\
**Replies:** 3\
**Last updated:** [April 21, 2020, 2:39pm UTC](https://meta.discourse.org/t/google-groups-importer-stripping-content/148622 "2020-04-21T14:39:05Z")

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Hey, I’ve been looking at the google groups importer and have noticed that in some cases it strips off some of the content of the message. For example: https://groups.google.com/forum/#!topic/event-store/fGIIDOSGa1Q R…

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## [Firefox is sometimes unable to load/render previously cached images (avatars)](https://meta.discourse.org/t/firefox-is-sometimes-unable-to-load-render-previously-cached-images-avatars/309597)

<div class="topic-metadata">

**Author:** [@supermathie](https://meta.discourse.org/u/supermathie)\
**Replies:** 8\
**Last updated:** [May 30, 2024, 3:23pm UTC](https://meta.discourse.org/t/firefox-is-sometimes-unable-to-load-render-previously-cached-images-avatars/309597 "2024-05-30T15:23:25Z")

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We are investigating what seems to be a Firefox bug relating to avatars being cached on disk and then retrieved by a later request. Reported to Firefox as: The way this problem manifests is missing avatars where one …

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## [Incremental backups](https://meta.discourse.org/t/incremental-backups/309829)

<div class="topic-metadata">

**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 2\
**Last updated:** [May 30, 2024, 3:08pm UTC](https://meta.discourse.org/t/incremental-backups/309829 "2024-05-30T15:08:09Z")

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Is there a plugin or another way to do incremental backups? I have one forum with multi-gigabyte chat history. The forum is much quieter now and so growth is lower. For backup, it would be great to do a point-in-time ba…

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## [Get list of users by emal addresses?](https://meta.discourse.org/t/get-list-of-users-by-emal-addresses/309925)

<div class="topic-metadata">

**Author:** [@Nuran\_Akimbek](https://meta.discourse.org/u/Nuran_Akimbek)\
**Replies:** 1\
**Last updated:** [May 30, 2024, 2:37pm UTC](https://meta.discourse.org/t/get-list-of-users-by-emal-addresses/309925 "2024-05-30T14:37:02Z")

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I want to get by API (any other methods) list of users with certain email addresses? How can I do it, please help me?

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## [Temporary block after deleting several posts](https://meta.discourse.org/t/temporary-block-after-deleting-several-posts/309955)

<div class="topic-metadata">

**Author:** [@Aaron\_attac](https://meta.discourse.org/u/Aaron_attac)\
**Replies:** 2\
**Last updated:** [May 30, 2024, 8:58am UTC](https://meta.discourse.org/t/temporary-block-after-deleting-several-posts/309955 "2024-05-30T08:58:08Z")

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This is my first post in this forum. So far I have been able to answer all my problems by reading the forum. I am looking for a forum where the active members of an NGO can discuss with each other. I have just been conf…

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## [Help with Rails console to edit text template](https://meta.discourse.org/t/help-with-rails-console-to-edit-text-template/308691)

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**Author:** [@nordize](https://meta.discourse.org/u/nordize)\
**Replies:** 7\
**Last updated:** [May 30, 2024, 2:08am UTC](https://meta.discourse.org/t/help-with-rails-console-to-edit-text-template/308691 "2024-05-30T02:08:19Z")

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I’d like to edit directly in rails a text template, say user\_notifications.user\_watching\_first\_post.text\_body\_template. Can someone please help point me to the rails console commands for this? I’m not rails savvy and co…

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## [Settings for Hugging Face bge-large-en embeddings? -\> RAG bots unresponsive!](https://meta.discourse.org/t/settings-for-hugging-face-bge-large-en-embeddings-rag-bots-unresponsive/309494)

<div class="topic-metadata">

**Author:** [@StevePlex](https://meta.discourse.org/u/StevePlex)\
**Replies:** 7\
**Last updated:** [May 30, 2024, 1:04am UTC](https://meta.discourse.org/t/settings-for-hugging-face-bge-large-en-embeddings-rag-bots-unresponsive/309494 "2024-05-30T01:04:47Z")

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Please advise.. what are best settings to allow bge-large-en embedding model to work as the default Discourse AI vector service? I have a bge-large-en instance running in AWS and I know my Discourse AI is talking to it …

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## [Error updating with broken events plugin](https://meta.discourse.org/t/error-updating-with-broken-events-plugin/309706)

<div class="topic-metadata">

**Author:** [@mentalstring](https://meta.discourse.org/u/mentalstring)\
**Replies:** 2\
**Last updated:** [May 29, 2024, 4:37pm UTC](https://meta.discourse.org/t/error-updating-with-broken-events-plugin/309706 "2024-05-29T16:37:52Z")

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I’m also having trouble building the latest stable which was building fine until 1-2 weeks ago. I think it may related to some related ruby changes (even if the ones in discourse\_docker have been reversed), as the issue …

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## [Is there any way to check I chose the correct video without publishing the topic?](https://meta.discourse.org/t/is-there-any-way-to-check-i-chose-the-correct-video-without-publishing-the-topic/286548)

<div class="topic-metadata">

**Author:** [@Moin](https://meta.discourse.org/u/Moin)\
**Replies:** 1\
**Last updated:** [May 29, 2024, 4:17pm UTC](https://meta.discourse.org/t/is-there-any-way-to-check-i-chose-the-correct-video-without-publishing-the-topic/286548 "2024-05-29T16:17:40Z")

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I would really appreciate being able to watch the video in the preview. The black rectangle doesn’t really help me determine whether this is the correct video. The preview would also be helpful in describing what the vid…

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## [How can I categorize groups?](https://meta.discourse.org/t/how-can-i-categorize-groups/309846)

<div class="topic-metadata">

**Author:** [@云磊\_王](https://meta.discourse.org/u/%E4%BA%91%E7%A3%8A_%E7%8E%8B)\
**Replies:** 2\
**Last updated:** [May 29, 2024, 4:11pm UTC](https://meta.discourse.org/t/how-can-i-categorize-groups/309846 "2024-05-29T16:11:28Z")

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I want to add another layer of classification to different groups.Is there any plugin or component available to support this?

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## [Yarn error](https://meta.discourse.org/t/yarn-error/307319)

<div class="topic-metadata">

**Author:** [@Genisis](https://meta.discourse.org/u/Genisis)\
**Replies:** 22\
**Last updated:** [May 29, 2024, 12:42pm UTC](https://meta.discourse.org/t/yarn-error/307319 "2024-05-29T12:42:46Z")

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stuck on this for like 6 mins now while rebuilding

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## [Build Poll not showing under Post Settings](https://meta.discourse.org/t/build-poll-not-showing-under-post-settings/309800)

<div class="topic-metadata">

**Author:** [@simonfen](https://meta.discourse.org/u/simonfen)\
**Replies:** 3\
**Last updated:** [May 29, 2024, 11:52am UTC](https://meta.discourse.org/t/build-poll-not-showing-under-post-settings/309800 "2024-05-29T11:52:15Z")

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Build Polls does not show under Topic settings, please see below. I have tried for both an admin and a moderator, same problem. Please see attached images. I must get a line drawn under settings when I click on it. …

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## [Looking for a plugin that allows login via SMS messages](https://meta.discourse.org/t/looking-for-a-plugin-that-allows-login-via-sms-messages/309786)

<div class="topic-metadata">

**Author:** [@云磊\_王](https://meta.discourse.org/u/%E4%BA%91%E7%A3%8A_%E7%8E%8B)\
**Replies:** 1\
**Last updated:** [May 29, 2024, 8:09am UTC](https://meta.discourse.org/t/looking-for-a-plugin-that-allows-login-via-sms-messages/309786 "2024-05-29T08:09:58Z")

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Urgently seeking a plugin for SMS login for a project, preferably one that supports Chinese telecom operators.

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## [Forum broken for Admin - Assets missing?](https://meta.discourse.org/t/forum-broken-for-admin-assets-missing/291777)

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**Author:** [@Octoberon](https://meta.discourse.org/u/Octoberon)\
**Replies:** 1\
**Last updated:** [May 29, 2024, 1:11am UTC](https://meta.discourse.org/t/forum-broken-for-admin-assets-missing/291777 "2024-05-29T01:11:30Z")

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I’m having a problem when logged in as the admin on my production server. I think I may have caused it myself when I changed the app.yml value for DISCOURSE\_S3\_CDN\_URL on the staging server to the same as the production …

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## [How to move data from a StackExchange dump to populate a live or new Discourse forum?](https://meta.discourse.org/t/how-to-move-data-from-a-stackexchange-dump-to-populate-a-live-or-new-discourse-forum/148658)

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**Author:** [@Hugo\_Roger](https://meta.discourse.org/u/Hugo_Roger)\
**Replies:** 1\
**Last updated:** [April 20, 2020, 7:57pm UTC](https://meta.discourse.org/t/how-to-move-data-from-a-stackexchange-dump-to-populate-a-live-or-new-discourse-forum/148658 "2020-04-20T19:57:46Z")

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I am aware that Discourse still does not support threaded commenting under answers/replies but is it possible to load a StackExchange thread/forum into a live discourse forum? Has anyone ever done this or has a live exam…

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## [Is it possible to force encryption for all personal messages?](https://meta.discourse.org/t/is-it-possible-to-force-encryption-for-all-personal-messages/280850)

<div class="topic-metadata">

**Author:** [@Aizada\_M](https://meta.discourse.org/u/Aizada_M)\
**Replies:** 4\
**Last updated:** [May 28, 2024, 8:43pm UTC](https://meta.discourse.org/t/is-it-possible-to-force-encryption-for-all-personal-messages/280850 "2024-05-28T20:43:05Z")

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Greetings, I extend my sincere gratitude for such a magnificent plugin! Is it possible to enable global encryption of all private messages for all users by default in the plugin settings or each user must enable encrypt…

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## [Notification for categories where embeddings create new topics?](https://meta.discourse.org/t/notification-for-categories-where-embeddings-create-new-topics/309759)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 0\
**Last updated:** [May 28, 2024, 8:35pm UTC](https://meta.discourse.org/t/notification-for-categories-where-embeddings-create-new-topics/309759 "2024-05-28T20:35:52Z")

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If you are using Discourse embedding for an external site, where topics are automatically generated, and someone is subscribed as Watching or Watching First Post…will they get notifications every single time an embed cre…

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## [Replies on channel dropping to top](https://meta.discourse.org/t/replies-on-channel-dropping-to-top/309727)

<div class="topic-metadata">

**Author:** [@eisammy](https://meta.discourse.org/u/eisammy)\
**Replies:** 3\
**Last updated:** [May 28, 2024, 8:23pm UTC](https://meta.discourse.org/t/replies-on-channel-dropping-to-top/309727 "2024-05-28T20:23:55Z")

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When I typed a message after it I send another my last message is going to top when it should align on bottom. It’s delay on desktop? cause mobile version is not like that.

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## [How can I fully personalise the appearance of emails?](https://meta.discourse.org/t/how-can-i-fully-personalise-the-appearance-of-emails/309428)

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**Author:** [@Noah](https://meta.discourse.org/u/Noah)\
**Replies:** 21\
**Last updated:** [May 28, 2024, 7:18pm UTC](https://meta.discourse.org/t/how-can-i-fully-personalise-the-appearance-of-emails/309428 "2024-05-28T19:18:38Z")

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Hello, hope you’re doing well: I would like to be fully able to customize how emails look (e.g: Change layout, remove profile pictures, round edges, etc), how would I go around this? For example I want to amend summary …

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## [Plugin tries to re-publish to Discourse after every update](https://meta.discourse.org/t/plugin-tries-to-re-publish-to-discourse-after-every-update/306899)

<div class="topic-metadata">

**Author:** [@npm0912](https://meta.discourse.org/u/npm0912)\
**Replies:** 15\
**Last updated:** [May 28, 2024, 4:12pm UTC](https://meta.discourse.org/t/plugin-tries-to-re-publish-to-discourse-after-every-update/306899 "2024-05-28T16:12:53Z")

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Hello, I noticed an issue on our website with the WP Discourse plugin. Basically after we publish a blog post and being successfully published on the Discourse forum, after let’s say 1 week if we do a slight change to …

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## [How can i download Accessible Contrast themes?](https://meta.discourse.org/t/how-can-i-download-accessible-contrast-themes/309697)

<div class="topic-metadata">

**Author:** [@catinthehat](https://meta.discourse.org/u/catinthehat)\
**Replies:** 2\
**Last updated:** [May 28, 2024, 2:39pm UTC](https://meta.discourse.org/t/how-can-i-download-accessible-contrast-themes/309697 "2024-05-28T14:39:40Z")

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There is a theme on the left side of this site called “Accessible Contrast” dark and light, how can i download them?

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## [Error Can't search when No login](https://meta.discourse.org/t/error-cant-search-when-no-login/309631)

<div class="topic-metadata">

**Author:** [@thaidb](https://meta.discourse.org/u/thaidb)\
**Replies:** 5\
**Last updated:** [May 28, 2024, 1:36pm UTC](https://meta.discourse.org/t/error-cant-search-when-no-login/309631 "2024-05-28T13:36:47Z")

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My discourse can’t search when No login, search have result when only login How setting wrong?

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## [Moving topics from a forum on one website to a forum on another website](https://meta.discourse.org/t/moving-topics-from-a-forum-on-one-website-to-a-forum-on-another-website/309700)

<div class="topic-metadata">

**Author:** [@Kemplen](https://meta.discourse.org/u/Kemplen)\
**Replies:** 1\
**Last updated:** [May 28, 2024, 12:52pm UTC](https://meta.discourse.org/t/moving-topics-from-a-forum-on-one-website-to-a-forum-on-another-website/309700 "2024-05-28T12:52:33Z")

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Is it possible to move topics from a discouurse forum on one website (domain) to another discourse forum on another website (domain)? Obviously users are registered in both forums.

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## [Could not update the meta value of discourse\_post\_id in database](https://meta.discourse.org/t/could-not-update-the-meta-value-of-discourse-post-id-in-database/309699)

<div class="topic-metadata">

**Author:** [@npm0912](https://meta.discourse.org/u/npm0912)\
**Replies:** 1\
**Last updated:** [May 28, 2024, 12:47pm UTC](https://meta.discourse.org/t/could-not-update-the-meta-value-of-discourse-post-id-in-database/309699 "2024-05-28T12:47:52Z")

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Hello! I have lately some issues with WP Discourse, when trying to edit a post which has been already posted to Discourse, I try to add some custom fields to the post but when I hit Update, it won’t do it and I receive …

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## [Discourse is expiring my Loom videos](https://meta.discourse.org/t/discourse-is-expiring-my-loom-videos/309357)

<div class="topic-metadata">

**Author:** [@ScottWorld](https://meta.discourse.org/u/ScottWorld)\
**Replies:** 3\
**Last updated:** [May 28, 2024, 12:45pm UTC](https://meta.discourse.org/t/discourse-is-expiring-my-loom-videos/309357 "2024-05-28T12:45:45Z")

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Hi there, I am an admin of a Discourse forum, and whenever I paste a Loom video’s URL into a post, Discourse embeds the entire Loom video into the post (instead of taking the user to the Loom website). This is fine, be…

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