# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=195

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 196

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## [Client-side vs. server-side?](https://meta.discourse.org/t/client-side-vs-server-side/308545)

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**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 7\
**Last updated:** [May 18, 2024, 7:56pm UTC](https://meta.discourse.org/t/client-side-vs-server-side/308545 "2024-05-18T19:56:11Z")

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This is pure end-user-level-admin question :woozy\_face: But with safe-mode how do I know which plugins are client-side and therefore off and which ones are server-side and still functional?

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## [Self-hosters what has your experience been?](https://meta.discourse.org/t/self-hosters-what-has-your-experience-been/307579)

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**Author:** [@forummaster](https://meta.discourse.org/u/forummaster)\
**Replies:** 5\
**Last updated:** [May 18, 2024, 6:38pm UTC](https://meta.discourse.org/t/self-hosters-what-has-your-experience-been/307579 "2024-05-18T18:38:18Z")

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I am trying to decide on self-hosting Discourse on a VPS or paying for a fully managed instance. I’ve been running Linux for 25 years, and I manage my own basic servers for a few personal applications like Nextcloud and…

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## [Sorry, there was an error updating Discourse. Please check the logs below: Docker Manager: FAILED TO UPGRADE](https://meta.discourse.org/t/sorry-there-was-an-error-updating-discourse-please-check-the-logs-below-docker-manager-failed-to-upgrade/308551)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 1\
**Last updated:** [May 18, 2024, 6:36pm UTC](https://meta.discourse.org/t/sorry-there-was-an-error-updating-discourse-please-check-the-logs-below-docker-manager-failed-to-upgrade/308551 "2024-05-18T18:36:02Z")

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Just got this: \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*\* Please be patient, next steps might take a while \*\*\* \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Cycling Unicorn, to free up memor…

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## [Emoji size is big in emails](https://meta.discourse.org/t/emoji-size-is-big-in-emails/148172)

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**Author:** [@Sanju\_Joseph](https://meta.discourse.org/u/Sanju_Joseph)\
**Replies:** 0\
**Last updated:** [April 15, 2020, 9:28pm UTC](https://meta.discourse.org/t/emoji-size-is-big-in-emails/148172 "2020-04-15T21:28:16Z")

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Hey guys, The emojiz on emails are looking bigger than they should. Here’s the image How do I fix this?

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## [Two different answers from gpt4o - one right, one wrong.. !?](https://meta.discourse.org/t/two-different-answers-from-gpt4o-one-right-one-wrong/308165)

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**Author:** [@StevePlex](https://meta.discourse.org/u/StevePlex)\
**Replies:** 12\
**Last updated:** [May 18, 2024, 12:50pm UTC](https://meta.discourse.org/t/two-different-answers-from-gpt4o-one-right-one-wrong/308165 "2024-05-18T12:50:44Z")

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I asked the Forum Helper bot (gpt4o) the following question and got the wrong answer :grey\_question: If it takes 30 minutes to dry 10 wet towels laid out in the sun, how long will it take to dry 15 wet towels? Forum …

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## [Unable to install on ubuntu](https://meta.discourse.org/t/unable-to-install-on-ubuntu/308389)

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**Author:** [@KingEZFLOW](https://meta.discourse.org/u/KingEZFLOW)\
**Replies:** 6\
**Last updated:** [May 18, 2024, 2:30pm UTC](https://meta.discourse.org/t/unable-to-install-on-ubuntu/308389 "2024-05-18T14:30:48Z")

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I’m running ./launcher rebuild app and I end up getting this error: fatal: unable to access 'https://github.com/discourse/discourse.git/': Could not resolve host: github.com I’m following this install guide.

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## [Site down after UI update](https://meta.discourse.org/t/site-down-after-ui-update/308273)

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**Author:** [@ismail](https://meta.discourse.org/u/ismail)\
**Replies:** 7\
**Last updated:** [May 18, 2024, 2:24pm UTC](https://meta.discourse.org/t/site-down-after-ui-update/308273 "2024-05-18T14:24:53Z")

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My forum was just working yesterday normally, now it’s not. https//techrebels.info

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## [Workers AI Not configured](https://meta.discourse.org/t/workers-ai-not-configured/308415)

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**Author:** [@Truest](https://meta.discourse.org/u/Truest)\
**Replies:** 0\
**Last updated:** [May 17, 2024, 11:40am UTC](https://meta.discourse.org/t/workers-ai-not-configured/308415 "2024-05-17T11:40:22Z")

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There is no problem in operation as above, but the ‘mistral’ model is displayed as ‘not configured’ even though the api and id are entered.

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## [How much RAM is needed to host discourse along with other services?](https://meta.discourse.org/t/how-much-ram-is-needed-to-host-discourse-along-with-other-services/170751)

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**Author:** [@Hady\_Ibrahim](https://meta.discourse.org/u/Hady_Ibrahim)\
**Replies:** 8\
**Last updated:** [May 18, 2024, 10:44am UTC](https://meta.discourse.org/t/how-much-ram-is-needed-to-host-discourse-along-with-other-services/170751 "2024-05-18T10:44:23Z")

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On discourse’s forums, I have read 1Gb and max 2Gb of memory should be good, however, those two options do not run my website smoothly and when I run my docker-compose file on 4Gb of memory, it works at around 90-95%, wh…

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## [Changing the default System account user name](https://meta.discourse.org/t/changing-the-default-system-account-user-name/84803)

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**Author:** [@BlackKnob](https://meta.discourse.org/u/BlackKnob)\
**Replies:** 9\
**Last updated:** [April 15, 2020, 6:58pm UTC](https://meta.discourse.org/t/changing-the-default-system-account-user-name/84803 "2020-04-15T18:58:55Z")

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Each time the Discourse container is rebuilt the System account user name reverts to “system”. Is it possible to change it permanently to something else?

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## [Can the auto-responder fire on @mentions?](https://meta.discourse.org/t/can-the-auto-responder-fire-on-mentions/308524)

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**Author:** [@BryanV](https://meta.discourse.org/u/BryanV)\
**Replies:** 1\
**Last updated:** [May 18, 2024, 10:01am UTC](https://meta.discourse.org/t/can-the-auto-responder-fire-on-mentions/308524 "2024-05-18T10:01:17Z")

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Before I go to effort to install: can the key be an @mention? I’m one of the primary responders on an OSS support forum and since users know this sometimes they try to ping me directly. But I’m about to take a sabbatica…

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## [Option to show all of a user's uploads?](https://meta.discourse.org/t/option-to-show-all-of-a-users-uploads/308506)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 0\
**Last updated:** [May 18, 2024, 12:50am UTC](https://meta.discourse.org/t/option-to-show-all-of-a-users-uploads/308506 "2024-05-18T00:50:21Z")

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Sometimes it’s necessary to find a user’s uploads - is there an option for this? Can we get one included?

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## ["Sorry, an error has occurred." for some users when posting](https://meta.discourse.org/t/sorry-an-error-has-occurred-for-some-users-when-posting/308482)

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**Author:** [@j127](https://meta.discourse.org/u/j127)\
**Replies:** 2\
**Last updated:** [May 17, 2024, 11:44pm UTC](https://meta.discourse.org/t/sorry-an-error-has-occurred-for-some-users-when-posting/308482 "2024-05-17T23:44:37Z")

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I’m getting an error message on my forum whenever I create a post or private message. It’s happening to some users but not all. The post goes through but the modal shows up. The editor springs back up, empty, but once I …

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## [Dropdown for groups as for categories and tags](https://meta.discourse.org/t/dropdown-for-groups-as-for-categories-and-tags/308457)

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**Author:** [@Marty\_Downs](https://meta.discourse.org/u/Marty_Downs)\
**Replies:** 6\
**Last updated:** [May 17, 2024, 6:26pm UTC](https://meta.discourse.org/t/dropdown-for-groups-as-for-categories-and-tags/308457 "2024-05-17T18:26:33Z")

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I’m trying to clean up and streamline our site. I got rid of a bunch of categories, which only siloed discussions. I’m trying to move truly group-specific discussions into groups. Is there a way to add a dropdown for gro…

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## [Forum doesn't work after latest upgrade](https://meta.discourse.org/t/forum-doesnt-work-after-latest-upgrade/308434)

<div class="topic-metadata">

**Author:** [@dudintv](https://meta.discourse.org/u/dudintv)\
**Replies:** 17\
**Last updated:** [May 17, 2024, 4:49pm UTC](https://meta.discourse.org/t/forum-doesnt-work-after-latest-upgrade/308434 "2024-05-17T16:49:22Z")

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I’ve just pressed button to update the Discourse engine and got 500 error now: The software powering this discussion forum encountered an unexpected problem. We apologize for the inconvenience. The safe mode also doe…

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## [Voting with Criteria's](https://meta.discourse.org/t/voting-with-criterias/308452)

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**Author:** [@Diego\_Santos](https://meta.discourse.org/u/Diego_Santos)\
**Replies:** 0\
**Last updated:** [May 17, 2024, 4:11pm UTC](https://meta.discourse.org/t/voting-with-criterias/308452 "2024-05-17T16:11:19Z")

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Hi, The Problem: need to ask for specific groups/people to vote in specific topics and fill out criteria fields that will set points to this specific topic. Is there any production plugin that solves this?

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## [Does changing the score values apply historically?](https://meta.discourse.org/t/does-changing-the-score-values-apply-historically/308455)

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**Author:** [@colin.mckibben](https://meta.discourse.org/u/colin.mckibben)\
**Replies:** 3\
**Last updated:** [May 17, 2024, 3:46pm UTC](https://meta.discourse.org/t/does-changing-the-score-values-apply-historically/308455 "2024-05-17T15:46:34Z")

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Does changing the values for gamification scores alter the score values for all events for a user, or does it only apply to new scorable events going forward? For example, if a user has 10 solutions over the course of a …

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## [Error 500 how to fix?](https://meta.discourse.org/t/error-500-how-to-fix/308264)

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**Author:** [@Abbas\_Muhammad](https://meta.discourse.org/u/Abbas_Muhammad)\
**Replies:** 5\
**Last updated:** [May 17, 2024, 12:20pm UTC](https://meta.discourse.org/t/error-500-how-to-fix/308264 "2024-05-17T12:20:48Z")

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Docker Manager: FAILED TO UPGRADE #\<RuntimeError: RuntimeError\> /var/www/discourse/plugins/docker\_manager/lib/docker\_manager/upgrader.rb:210:in \`run' /var/www/discourse/plugins/docker\_manager/lib/docker\_manager/upgrader.…

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## [Faraday: bad request error when posting](https://meta.discourse.org/t/faraday-bad-request-error-when-posting/308407)

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**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 3\
**Last updated:** [May 17, 2024, 10:04am UTC](https://meta.discourse.org/t/faraday-bad-request-error-when-posting/308407 "2024-05-17T10:04:16Z")

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If an user post on topic where last writer is another user then comes error 500. But that comment is published anyway. But if an user writes a post and same user was last writer on that topic already then there is no er…

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## [What level of accessibility is supported?](https://meta.discourse.org/t/what-level-of-accessibility-is-supported/308400)

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**Author:** [@Ralf\_Bokelberg](https://meta.discourse.org/u/Ralf_Bokelberg)\
**Replies:** 1\
**Last updated:** [May 17, 2024, 9:48am UTC](https://meta.discourse.org/t/what-level-of-accessibility-is-supported/308400 "2024-05-17T09:48:58Z")

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I am looking for a chat solution to be integrated into a educational platform. I wonder what level of accessibility you guys support

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## [Page for not-logged in users with a single topic displayed](https://meta.discourse.org/t/page-for-not-logged-in-users-with-a-single-topic-displayed/308352)

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**Author:** [@Onlyanegg](https://meta.discourse.org/u/Onlyanegg)\
**Replies:** 2\
**Last updated:** [May 17, 2024, 9:20am UTC](https://meta.discourse.org/t/page-for-not-logged-in-users-with-a-single-topic-displayed/308352 "2024-05-17T09:20:54Z")

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I’ve looked around quite a bit, so apologies if there is an easy answer I’ve missed (apologies to you, yay for me since it’ll be easy :slight\_smile: I’ve created a Category that is visible to users that are not logged i…

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## [Remove 'Getting Started'](https://meta.discourse.org/t/remove-getting-started/308382)

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**Author:** [@Truest](https://meta.discourse.org/u/Truest)\
**Replies:** 3\
**Last updated:** [May 17, 2024, 6:30am UTC](https://meta.discourse.org/t/remove-getting-started/308382 "2024-05-17T06:30:59Z")

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Is there a way to remove ‘Getting Start’ that appears at the top left of the desktop page?

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## [Change topic title Adjust the character limit arbitrarily](https://meta.discourse.org/t/change-topic-title-adjust-the-character-limit-arbitrarily/308374)

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**Author:** [@Truest](https://meta.discourse.org/u/Truest)\
**Replies:** 0\
**Last updated:** [May 17, 2024, 4:19am UTC](https://meta.discourse.org/t/change-topic-title-adjust-the-character-limit-arbitrarily/308374 "2024-05-17T04:19:31Z")

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When I change the topic title minimum characters, it still shows 15 characters. Does anyone know of a setting that allows me to arbitrarily adjust the topic title change character limit that is generated when I first cre…

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## [Theme components: Update to latest deletes uploads](https://meta.discourse.org/t/theme-components-update-to-latest-deletes-uploads/116006)

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**Author:** [@Krischan](https://meta.discourse.org/u/Krischan)\
**Replies:** 4\
**Last updated:** [April 15, 2020, 10:44am UTC](https://meta.discourse.org/t/theme-components-update-to-latest-deletes-uploads/116006 "2020-04-15T10:44:40Z")

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Maybe this is a normal behaviour, but when I update a theme component from a git repository all uploads for that component are deleted. Is this a bug? Thanks!

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## [Error 500 when attempting to install Reader Mode](https://meta.discourse.org/t/error-500-when-attempting-to-install-reader-mode/308063)

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**Author:** [@Cédric\_DANIEL](https://meta.discourse.org/u/C%C3%A9dric_DANIEL)\
**Replies:** 7\
**Last updated:** [May 17, 2024, 1:31am UTC](https://meta.discourse.org/t/error-500-when-attempting-to-install-reader-mode/308063 "2024-05-17T01:31:57Z")

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Hello Thx a lot but am I alone to have error 500 when installing Reader Mode via github deposit or “Install this theme component” button ?

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## [Topic List Thumbnails seems to break titles on mobile](https://meta.discourse.org/t/topic-list-thumbnails-seems-to-break-titles-on-mobile/308186)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 5\
**Last updated:** [May 17, 2024, 1:27am UTC](https://meta.discourse.org/t/topic-list-thumbnails-seems-to-break-titles-on-mobile/308186 "2024-05-17T01:27:47Z")

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Here is what our mobile view looks like when topic list thumbnails is enabled:

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## [3.3.0.beta2-dev fc76622b56 Less backup data exists and cannot be restored normally](https://meta.discourse.org/t/3-3-0-beta2-dev-fc76622b56-there-is-less-backup-data-and-it-cannot-be-restored-normally/307720)

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**Author:** [@sober](https://meta.discourse.org/u/sober)\
**Replies:** 17\
**Last updated:** [May 17, 2024, 1:25am UTC](https://meta.discourse.org/t/3-3-0-beta2-dev-fc76622b56-there-is-less-backup-data-and-it-cannot-be-restored-normally/307720 "2024-05-17T01:25:42Z")

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Backup data suddenly decreased, recovery of reduced data is abnormal, website cannot interact normally, fortunately historical data can be found in Amazon S3 storage bucket, otherwise the loss would be immeasurable

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## [Internal error: undefined method \`visibility\_reason\_id'](https://meta.discourse.org/t/internal-error-undefined-method-visibility-reason-id/308317)

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**Author:** [@jeanas](https://meta.discourse.org/u/jeanas)\
**Replies:** 3\
**Last updated:** [May 16, 2024, 9:45pm UTC](https://meta.discourse.org/t/internal-error-undefined-method-visibility-reason-id/308317 "2024-05-16T21:45:38Z")

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I manage a Discourse instance on https://lilypond.community. A few hours ago, I used the Web interface to upgrade Discourse to 3.3.0beta2. It failed with the same error as on 3.3.0.beta2-dev update error - #8 by david. A…

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## [Can I add line breaks to Search Banner subheader text?](https://meta.discourse.org/t/can-i-add-line-breaks-to-search-banner-subheader-text/308322)

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**Author:** [@danielle\_cca](https://meta.discourse.org/u/danielle_cca)\
**Replies:** 2\
**Last updated:** [May 16, 2024, 8:51pm UTC](https://meta.discourse.org/t/can-i-add-line-breaks-to-search-banner-subheader-text/308322 "2024-05-16T20:51:43Z")

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Hello! We recently beefed up the sub header on our search bar and it took out the spacing so the text looks blocky (and knowing my chiropractic friends, they won’t read it :wink:). I’m no CSS (or equivalent) guru so may…

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## [Hiding category from "Latest"](https://meta.discourse.org/t/hiding-category-from-latest/307048)

<div class="topic-metadata">

**Author:** [@Rihenwn](https://meta.discourse.org/u/Rihenwn)\
**Replies:** 3\
**Last updated:** [May 16, 2024, 7:53pm UTC](https://meta.discourse.org/t/hiding-category-from-latest/307048 "2024-05-16T19:53:16Z")

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Hello! I’ve looked at most of the threads on this topic on the forum, but since they are all at least a year old (or more), I wanted to have up-to-date info on this. Is there currently a way to hide a category from show…

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