# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=196

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 197

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## [Setting DISCOURSE\_MAXMIND\_LICENSE\_KEY breaks docker image/container build](https://meta.discourse.org/t/setting-discourse-maxmind-license-key-breaks-docker-image-container-build/277564)

<div class="topic-metadata">

**Author:** [@cbreit](https://meta.discourse.org/u/cbreit)\
**Replies:** 22\
**Last updated:** [May 16, 2024, 7:06pm UTC](https://meta.discourse.org/t/setting-discourse-maxmind-license-key-breaks-docker-image-container-build/277564 "2024-05-16T19:06:01Z")

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Hey people, When running a docker based install, and setting DISCOURSE\_MAXMIND\_LICENSE\_KEY the image creation process aborts with this error: /var/www/discourse/lib/discourse\_ip\_info.rb:48:in \`mmdb\_download': undefined…

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## [Install fails on fresh Debian 12 installation](https://meta.discourse.org/t/install-fails-on-fresh-debian-12-installation/299711)

<div class="topic-metadata">

**Author:** [@cbc404](https://meta.discourse.org/u/cbc404)\
**Replies:** 13\
**Last updated:** [May 16, 2024, 5:48pm UTC](https://meta.discourse.org/t/install-fails-on-fresh-debian-12-installation/299711 "2024-05-16T17:48:06Z")

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Hello, This is from an attempt to install on a freshly installed (or at least unused) Debian 12. Python has been upgraded, but as far as I remember nothing else has been touched. Here are the errors I’m struggling wit…

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## [Docker Upgrade Removed AUFS Storage Driver, Killed Discourse](https://meta.discourse.org/t/docker-upgrade-removed-aufs-storage-driver-killed-discourse/308181)

<div class="topic-metadata">

**Author:** [@rcauvin](https://meta.discourse.org/u/rcauvin)\
**Replies:** 5\
**Last updated:** [May 16, 2024, 4:52pm UTC](https://meta.discourse.org/t/docker-upgrade-removed-aufs-storage-driver-killed-discourse/308181 "2024-05-16T16:52:01Z")

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I run a Discourse forum installation on Ubuntu 20.04.6 LTS. The Docker image uses AUFS for storage. Today, I installed upgrades via sudo apt upgrade. Now the Discourse forum is no longer accessible, and it appears to be…

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## [Setting up a self-hosted install](https://meta.discourse.org/t/setting-up-a-self-hosted-install/308286)

<div class="topic-metadata">

**Author:** [@Anthony\_Horner](https://meta.discourse.org/u/Anthony_Horner)\
**Replies:** 2\
**Last updated:** [May 16, 2024, 4:14pm UTC](https://meta.discourse.org/t/setting-up-a-self-hosted-install/308286 "2024-05-16T16:14:57Z")

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What are the requirements to set up a self-hosted Discourse community?

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## [Rebuild fails (Malformed version number string)](https://meta.discourse.org/t/rebuild-fails-malformed-version-number-string/308146)

<div class="topic-metadata">

**Author:** [@Brandon\_Martus](https://meta.discourse.org/u/Brandon_Martus)\
**Replies:** 4\
**Last updated:** [May 16, 2024, 2:30pm UTC](https://meta.discourse.org/t/rebuild-fails-malformed-version-number-string/308146 "2024-05-16T14:30:49Z")

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I am trying to rebuild an older install (3.1.0.beta5) to update a plugin without updating Discourse. In the containers/app.yaml we have version locked to a specific git hash. This has worked for us in the past, but tod…

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## [Dragging highlighted texts causes Chrome freeze](https://meta.discourse.org/t/dragging-highlighted-texts-causes-chrome-freeze/307832)

<div class="topic-metadata">

**Author:** [@BuNCEmIN](https://meta.discourse.org/u/BuNCEmIN)\
**Replies:** 9\
**Last updated:** [May 16, 2024, 2:24pm UTC](https://meta.discourse.org/t/dragging-highlighted-texts-causes-chrome-freeze/307832 "2024-05-16T14:24:00Z")

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@MrIgareshka STR: Highlight some texts (e.g. by double clicking on a word) Click and hold on the highlighted texts, start dragging After dragging any arbitrary distance (could be as short as one pixel) on the same pag…

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## [Add right sidebar gamification mini-leaderboard](https://meta.discourse.org/t/add-right-sidebar-gamification-mini-leaderboard/308019)

<div class="topic-metadata">

**Author:** [@Truest](https://meta.discourse.org/u/Truest)\
**Replies:** 10\
**Last updated:** [May 16, 2024, 1:35pm UTC](https://meta.discourse.org/t/add-right-sidebar-gamification-mini-leaderboard/308019 "2024-05-16T13:35:06Z")

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I am trying to display the Right Sidebar Blocks gamification leaderboard using the right sidebar theme in the link below, how can I do this? An example would be appreciated. :folded\_hands:

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## [Plugins & Theme components passed rebuild, but unavailable?](https://meta.discourse.org/t/plugins-theme-components-passed-rebuild-but-unavailable/308251)

<div class="topic-metadata">

**Author:** [@seefood](https://meta.discourse.org/u/seefood)\
**Replies:** 4\
**Last updated:** [May 16, 2024, 12:23pm UTC](https://meta.discourse.org/t/plugins-theme-components-passed-rebuild-but-unavailable/308251 "2024-05-16T12:23:52Z")

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Following the docs, I added a few Theme components and plugins in the yaml: hooks: after\_code: - exec: cd: $home/plugins cmd: - git clone https://github.com/discourse/docker\_manager.git …

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## [AI Chat not reacting to mentions on renamed users](https://meta.discourse.org/t/ai-chat-not-reacting-to-mentions-on-renamed-users/307488)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 5\
**Last updated:** [May 16, 2024, 9:14am UTC](https://meta.discourse.org/t/ai-chat-not-reacting-to-mentions-on-renamed-users/307488 "2024-05-16T09:14:10Z")

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I’m naming bots, as most of forum do I reckon. Looks like bot’s name must end \_bot to get chat ability: johndoe\_bot knows how to respond in chat channels johndoe ghosts totally in chat channels Everything else works n…

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## [Using Personal Message search feature to search for admins - Not generating a result](https://meta.discourse.org/t/using-personal-message-search-feature-to-search-for-admins-not-generating-a-result/308006)

<div class="topic-metadata">

**Author:** [@Deads](https://meta.discourse.org/u/Deads)\
**Replies:** 11\
**Last updated:** [May 16, 2024, 7:21am UTC](https://meta.discourse.org/t/using-personal-message-search-feature-to-search-for-admins-not-generating-a-result/308006 "2024-05-16T07:21:04Z")

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Hi all, I’m wanting to show my users how to create a private message to admins by enabling them to easily find the admin group using the PM search feature. For some reason, when searching the admin group, it isn’t retu…

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## [OpenAI releases GPT-4o for free to all users, including devs?](https://meta.discourse.org/t/openai-releases-gpt-4o-for-free-to-all-users-including-devs/308198)

<div class="topic-metadata">

**Author:** [@eisammy](https://meta.discourse.org/u/eisammy)\
**Replies:** 2\
**Last updated:** [May 16, 2024, 4:43am UTC](https://meta.discourse.org/t/openai-releases-gpt-4o-for-free-to-all-users-including-devs/308198 "2024-05-16T04:43:50Z")

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And I think myself if this model its a good idea to cut the cost and finally implement Discourse AI or I am wrong?

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## [Cloudflare Tunnel Not Working](https://meta.discourse.org/t/cloudflare-tunnel-not-working/308195)

<div class="topic-metadata">

**Author:** [@AWilliams](https://meta.discourse.org/u/AWilliams)\
**Replies:** 1\
**Last updated:** [May 16, 2024, 2:13am UTC](https://meta.discourse.org/t/cloudflare-tunnel-not-working/308195 "2024-05-16T02:13:46Z")

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I followed the tutorial here: Install Discourse on a residential internet with Cloudflare Tunnel This is what I get when I go on the site. Here is my Cloudflare Tunnel.

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## [How can I clear the data in the Discourse Unfurling?](https://meta.discourse.org/t/how-can-i-clear-the-data-in-the-discourse-unfurling/308128)

<div class="topic-metadata">

**Author:** [@Dan\_Zen](https://meta.discourse.org/u/Dan_Zen)\
**Replies:** 3\
**Last updated:** [May 15, 2024, 7:40pm UTC](https://meta.discourse.org/t/how-can-i-clear-the-data-in-the-discourse-unfurling/308128 "2024-05-15T19:40:27Z")

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I have an important launch on our Discourse server but made a typo in the description of the html page for the launch. I have fixed the HTML page but now I can’t clear that typo in the Discourse unfurling. Any suggesti…

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## [Required tag groups not being respected](https://meta.discourse.org/t/required-tag-groups-not-being-respected/308103)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 3\
**Last updated:** [May 15, 2024, 6:16pm UTC](https://meta.discourse.org/t/required-tag-groups-not-being-respected/308103 "2024-05-15T18:16:07Z")

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We have the following requirements for a category: There are two tags in the tag group Product In Discovery: open closed When I go then to create a new topic in the In Discovery category, I see this when selecting…

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## [Edits to require approval as well](https://meta.discourse.org/t/edits-to-require-approval-as-well/308061)

<div class="topic-metadata">

**Author:** [@AnnaTheBrick](https://meta.discourse.org/u/AnnaTheBrick)\
**Replies:** 3\
**Last updated:** [May 15, 2024, 4:53pm UTC](https://meta.discourse.org/t/edits-to-require-approval-as-well/308061 "2024-05-15T16:53:03Z")

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Hello, on our forum we have certain categories and every post submitted there requires a moderator’s approval. However, once post is approved, users are free to edit it however they want without it triggering approval in…

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## [Avatars in list view on Discourse Air Theme](https://meta.discourse.org/t/avatars-in-list-view-on-discourse-air-theme/307940)

<div class="topic-metadata">

**Author:** [@Sami\_Syed](https://meta.discourse.org/u/Sami_Syed)\
**Replies:** 1\
**Last updated:** [May 15, 2024, 4:46pm UTC](https://meta.discourse.org/t/avatars-in-list-view-on-discourse-air-theme/307940 "2024-05-15T16:46:12Z")

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How can I make the avatars show in list view within the Air Theme? This is what it currently looks like: I want to include these avatar icons:

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## [Forum stuck on ‘loading’](https://meta.discourse.org/t/forum-stuck-on-loading/308075)

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**Author:** [@Master](https://meta.discourse.org/u/Master)\
**Replies:** 3\
**Last updated:** [May 15, 2024, 3:20pm UTC](https://meta.discourse.org/t/forum-stuck-on-loading/308075 "2024-05-15T15:20:44Z")

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Hello, after installing the official AI plugin the forum remained “loading”, I deleted it and it still loads, I don’t know what’s happening.

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## [Backup request via FTP](https://meta.discourse.org/t/backup-request-via-ftp/307905)

<div class="topic-metadata">

**Author:** [@Master](https://meta.discourse.org/u/Master)\
**Replies:** 5\
**Last updated:** [May 15, 2024, 2:26pm UTC](https://meta.discourse.org/t/backup-request-via-ftp/307905 "2024-05-15T14:26:59Z")

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Hello, currently the system allows backup only in AWS S3, so I would like to know if it is due to an exclusivity and agreement with Amazon or if they plan to provide other services, for example via FTP so that I can auto…

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## [Rebuilding Forum (Restoring back-up works, rebuilding does not)](https://meta.discourse.org/t/rebuilding-forum-restoring-back-up-works-rebuilding-does-not/308076)

<div class="topic-metadata">

**Author:** [@bseed](https://meta.discourse.org/u/bseed)\
**Replies:** 4\
**Last updated:** [May 15, 2024, 1:34pm UTC](https://meta.discourse.org/t/rebuilding-forum-restoring-back-up-works-rebuilding-does-not/308076 "2024-05-15T13:34:55Z")

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I host the forum through Digital Ocean, and it’s been ~1 year since I’ve rebuilt the instance through the terminal. ./launcher rebuild app I was originally following the steps here (Install plugins on a self-hosted sit…

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## [Message when creating a new topic/reply](https://meta.discourse.org/t/message-when-creating-a-new-topic-reply/308073)

<div class="topic-metadata">

**Author:** [@InesBelKahia](https://meta.discourse.org/u/InesBelKahia)\
**Replies:** 4\
**Last updated:** [May 15, 2024, 1:18pm UTC](https://meta.discourse.org/t/message-when-creating-a-new-topic-reply/308073 "2024-05-15T13:18:23Z")

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Hello :smile: When creating a topic or replying to someone, the little text appearing on the right does not always do. For example, for me, it doesn’t appear when I create a topic, but it does when I reply to someone, …

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## [Category Boxes display tags instead of sub categories](https://meta.discourse.org/t/category-boxes-display-tags-instead-of-sub-categories/308074)

<div class="topic-metadata">

**Author:** [@digitaldominica](https://meta.discourse.org/u/digitaldominica)\
**Replies:** 0\
**Last updated:** [May 15, 2024, 12:39pm UTC](https://meta.discourse.org/t/category-boxes-display-tags-instead-of-sub-categories/308074 "2024-05-15T12:39:08Z")

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Hi, is it possible to assign tags/tag group to a specific category and have these tags be displayed in the category-boxes layout? I have managed to load a custom component to edit the category-boxes layout, and want to …

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## [Disable delete chat](https://meta.discourse.org/t/disable-delete-chat/308066)

<div class="topic-metadata">

**Author:** [@ranjeet](https://meta.discourse.org/u/ranjeet)\
**Replies:** 4\
**Last updated:** [May 15, 2024, 12:11pm UTC](https://meta.discourse.org/t/disable-delete-chat/308066 "2024-05-15T12:11:57Z")

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How can I disable delete option for chat

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## [How to stop Discourse from crawling/embedding links](https://meta.discourse.org/t/how-to-stop-discourse-from-crawling-embedding-links/307951)

<div class="topic-metadata">

**Author:** [@Genisis](https://meta.discourse.org/u/Genisis)\
**Replies:** 4\
**Last updated:** [May 15, 2024, 11:29am UTC](https://meta.discourse.org/t/how-to-stop-discourse-from-crawling-embedding-links/307951 "2024-05-15T11:29:41Z")

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I looked up how to stop discourse from crawling/embedding link as to not leak server ip but every post says add nginix behind reverse proxy, im not smart enough to do that, I set it up behind Cloudflare tunnel a day ago …

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## [Upgrade discourse fails from 3.3.0 beta1 to beta2 via admin panel](https://meta.discourse.org/t/upgrade-discourse-fails-from-3-3-0-beta1-to-beta2-via-admin-panel/308038)

<div class="topic-metadata">

**Author:** [@RBoy](https://meta.discourse.org/u/RBoy)\
**Replies:** 3\
**Last updated:** [May 15, 2024, 10:25am UTC](https://meta.discourse.org/t/upgrade-discourse-fails-from-3-3-0-beta1-to-beta2-via-admin-panel/308038 "2024-05-15T10:25:48Z")

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I was trying to upgrade discourse from the admin control panel to the latest tests passed version from 3.3.0 and it gave the following errors \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*\* Please be patien…

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## [We would like to add the plugin "discourse chat integration", but INCOMPATIBLE PLUGIN is returned](https://meta.discourse.org/t/we-would-like-to-add-the-plugin-discourse-chat-integration-but-incompatible-plugin-is-returned/303534)

<div class="topic-metadata">

**Author:** [@pama](https://meta.discourse.org/u/pama)\
**Replies:** 5\
**Last updated:** [May 15, 2024, 9:21am UTC](https://meta.discourse.org/t/we-would-like-to-add-the-plugin-discourse-chat-integration-but-incompatible-plugin-is-returned/303534 "2024-05-15T09:21:15Z")

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We would like to add the plugin for Discourse Chat Integrations. After adding to app.yml is returning INCOMPATIBLE PLUGIN. We are in version v3.3.0.beta1 Is there any place to check compatibility versions between Disco…

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## [Bug: new user notification email cannot be disabled](https://meta.discourse.org/t/bug-new-user-notification-email-cannot-be-disabled/307922)

<div class="topic-metadata">

**Author:** [@TimJensen](https://meta.discourse.org/u/TimJensen)\
**Replies:** 1\
**Last updated:** [May 15, 2024, 7:57am UTC](https://meta.discourse.org/t/bug-new-user-notification-email-cannot-be-disabled/307922 "2024-05-15T07:57:47Z")

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There is a bug where the new user notification email sends even when the setting is disabled via the ‘wp\_send\_new\_user\_notification\_to\_user’ filter. To fix the bug the $send\_notification\_to\_user variable needs to be i…

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## [Will uninstalling a plugin leave any residual debris files in the database?](https://meta.discourse.org/t/will-uninstalling-a-plugin-leave-any-residual-debris-files-in-the-database/308003)

<div class="topic-metadata">

**Author:** [@Truest](https://meta.discourse.org/u/Truest)\
**Replies:** 5\
**Last updated:** [May 15, 2024, 6:37am UTC](https://meta.discourse.org/t/will-uninstalling-a-plugin-leave-any-residual-debris-files-in-the-database/308003 "2024-05-15T06:37:17Z")

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Edit the app.yml File: Navigate to my Discourse installation directory, typically /var/discourse. Open the containers/app.yml file. Remove the lines that reference the plugin you want to uninstall. These lines usuall…

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## [Discourse PWA install message](https://meta.discourse.org/t/discourse-pwa-install-message/308029)

<div class="topic-metadata">

**Author:** [@Truest](https://meta.discourse.org/u/Truest)\
**Replies:** 0\
**Last updated:** [May 15, 2024, 5:48am UTC](https://meta.discourse.org/t/discourse-pwa-install-message/308029 "2024-05-15T05:48:49Z")

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I know that Discourse has its own PWA functionality, and when I access it from a mobile webpage, I see a message at the top that says, for example, “Would you like to install Discourse meta”, but it seems to be random an…

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## [Help understanding email setup](https://meta.discourse.org/t/help-understanding-email-setup/307339)

<div class="topic-metadata">

**Author:** [@forummaster](https://meta.discourse.org/u/forummaster)\
**Replies:** 18\
**Last updated:** [May 15, 2024, 12:24am UTC](https://meta.discourse.org/t/help-understanding-email-setup/307339 "2024-05-15T00:24:12Z")

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I will be setting up a Discourse forum on a VPS and would like to have notification, password reset emails etc. set up. Does the administrator email address need to be the same domain as the discourse forum domain? An…

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## [Embending topic in 'another' website. And change redirect page after login](https://meta.discourse.org/t/embending-topic-in-another-website-and-change-redirect-page-after-login/307962)

<div class="topic-metadata">

**Author:** [@Andre\_driem](https://meta.discourse.org/u/Andre_driem)\
**Replies:** 2\
**Last updated:** [May 15, 2024, 12:03am UTC](https://meta.discourse.org/t/embending-topic-in-another-website-and-change-redirect-page-after-login/307962 "2024-05-15T00:03:54Z")

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Hi, I’m building a react mapping application where the second half of the screen in a map where users can place pins with titles and the the first half of the screen is a topic in a forum related to that pin (with same t…

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