# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=197

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 198

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## [Lost access to admin -- but user has privs](https://meta.discourse.org/t/lost-access-to-admin-but-user-has-privs/307979)

<div class="topic-metadata">

**Author:** [@Wingtip](https://meta.discourse.org/u/Wingtip)\
**Replies:** 1\
**Last updated:** [May 14, 2024, 9:45pm UTC](https://meta.discourse.org/t/lost-access-to-admin-but-user-has-privs/307979 "2024-05-14T21:45:56Z")

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We were running a fairly recent release 9815b99; I’m updating to 3596dc1 now via CLI (git pull; launcher rebuild app) to see if that fixes the issue. My user lost its admin privileges; when I go to https://mysite.com/ad…

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## [Topic authorisation](https://meta.discourse.org/t/topic-authorisation/307946)

<div class="topic-metadata">

**Author:** [@Wil34](https://meta.discourse.org/u/Wil34)\
**Replies:** 3\
**Last updated:** [May 14, 2024, 7:35pm UTC](https://meta.discourse.org/t/topic-authorisation/307946 "2024-05-14T19:35:41Z")

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Hello, In a category where we give members the opportunity to respond to topics, is there a way to remove this rule for a specific post? For example, so that they do not have the ability to respond to the pinned post? …

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## [Using ActivityPub - Valid Domain?](https://meta.discourse.org/t/using-activitypub-valid-domain/307943)

<div class="topic-metadata">

**Author:** [@denvergeeks](https://meta.discourse.org/u/denvergeeks)\
**Replies:** 1\
**Last updated:** [May 14, 2024, 7:31pm UTC](https://meta.discourse.org/t/using-activitypub-valid-domain/307943 "2024-05-14T19:31:11Z")

</div>

Trying to get started using ActivityPub here on Meta, So I clicked the button… … then this popped up … … so I went and signed up at mastodon.social, where I created an account (something like) xxxxxxx@mastodon.so…

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## [How to make a help topic with solutions?](https://meta.discourse.org/t/how-to-make-a-help-topic-with-solutions/307947)

<div class="topic-metadata">

**Author:** [@JellyForums](https://meta.discourse.org/u/JellyForums)\
**Replies:** 4\
**Last updated:** [May 14, 2024, 7:28pm UTC](https://meta.discourse.org/t/how-to-make-a-help-topic-with-solutions/307947 "2024-05-14T19:28:27Z")

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I’ve searched far and wide for a topic for help, but found no tutorials on how to make a topic that you can mark as a solution. I have tried Admin tools, but I haven’t seen a solution topic tutorial. Thanks for the help…

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## [B2B sales VAT-number](https://meta.discourse.org/t/b2b-sales-vat-number/303248)

<div class="topic-metadata">

**Author:** [@Jonster](https://meta.discourse.org/u/Jonster)\
**Replies:** 8\
**Last updated:** [May 14, 2024, 5:13pm UTC](https://meta.discourse.org/t/b2b-sales-vat-number/303248 "2024-05-14T17:13:29Z")

</div>

The subscription plugin and its integration to Stripe do not handle VAT (GST/Sales Tax) numbers. This means that the plugin cannot be used for legally compliant B2B (business-to-business) subscription sales in most count…

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## [Jump-To Button - What makes it show up?](https://meta.discourse.org/t/jump-to-button-what-makes-it-show-up/307893)

<div class="topic-metadata">

**Author:** [@PeakProsperity](https://meta.discourse.org/u/PeakProsperity)\
**Replies:** 4\
**Last updated:** [May 14, 2024, 11:48am UTC](https://meta.discourse.org/t/jump-to-button-what-makes-it-show-up/307893 "2024-05-14T11:48:21Z")

</div>

Does anybody know what causes this button to appear? One of my users sees it but nobody else does, including myself, and I can’t seem to figure out what causes it to show up or not show up. It’s not a major issue for u…

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## [Trouble with finding out which categories restrict a tag group](https://meta.discourse.org/t/trouble-with-finding-out-which-categories-restrict-a-tag-group/307762)

<div class="topic-metadata">

**Author:** [@PeakProsperity](https://meta.discourse.org/u/PeakProsperity)\
**Replies:** 8\
**Last updated:** [May 14, 2024, 11:45am UTC](https://meta.discourse.org/t/trouble-with-finding-out-which-categories-restrict-a-tag-group/307762 "2024-05-14T11:45:34Z")

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I’m having trouble moving content between categories and have figured out that it’s because there are some tags applied to the content that are restricted. However, I’m having a heck-of-a-time figuring out which categor…

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## [Missing Regions in Preferences?](https://meta.discourse.org/t/missing-regions-in-preferences/307197)

<div class="topic-metadata">

**Author:** [@civitas\_john](https://meta.discourse.org/u/civitas_john)\
**Replies:** 1\
**Last updated:** [May 14, 2024, 11:28am UTC](https://meta.discourse.org/t/missing-regions-in-preferences/307197 "2024-05-14T11:28:06Z")

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Some users in our forum have reported a weird bug: many countries are not available in the preferences as “regions”, e.g., China, Israel, Philippines, etc. Is there any setting that we messed up? Thanks in advance!

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## [Where to find search bar in our settings?](https://meta.discourse.org/t/where-to-find-search-bar-in-our-settings/307881)

<div class="topic-metadata">

**Author:** [@Maartje](https://meta.discourse.org/u/Maartje)\
**Replies:** 5\
**Last updated:** [May 14, 2024, 11:09am UTC](https://meta.discourse.org/t/where-to-find-search-bar-in-our-settings/307881 "2024-05-14T11:09:57Z")

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We are not hosting our community but have a paid version. Where do I find the search bar in our settings?? Thanks!

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## [Adding an RSS feed as topics in my site](https://meta.discourse.org/t/adding-an-rss-feed-as-topics-in-my-site/307858)

<div class="topic-metadata">

**Author:** [@Abbas\_Muhammad](https://meta.discourse.org/u/Abbas_Muhammad)\
**Replies:** 3\
**Last updated:** [May 14, 2024, 7:08am UTC](https://meta.discourse.org/t/adding-an-rss-feed-as-topics-in-my-site/307858 "2024-05-14T07:08:12Z")

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HI All I just want to know how do i add RSS feed of macrumors and 9to5mac on my forum in news category? is there any plugin or something?

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## [My self host isn't as "fast" as other sites](https://meta.discourse.org/t/my-self-host-isnt-as-fast-as-other-sites/307717)

<div class="topic-metadata">

**Author:** [@Genisis](https://meta.discourse.org/u/Genisis)\
**Replies:** 11\
**Last updated:** [May 14, 2024, 8:59am UTC](https://meta.discourse.org/t/my-self-host-isnt-as-fast-as-other-sites/307717 "2024-05-14T08:59:02Z")

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my self host isn’t as “fast” as other sites, I notice other sites are near instant/really quick, mines quicker when not logged in I realized, its not unusable slow at all but for my specs I’d think it’d be quicker. 12 c…

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## [Update Discourse Error](https://meta.discourse.org/t/update-discourse-error/307782)

<div class="topic-metadata">

**Author:** [@MAR](https://meta.discourse.org/u/MAR)\
**Replies:** 4\
**Last updated:** [May 14, 2024, 8:44am UTC](https://meta.discourse.org/t/update-discourse-error/307782 "2024-05-14T08:44:34Z")

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Hello, My clients received this error for their community after trying to update and cannot get back into the administrative panel or discourse commmunity: " Oops The software powering this discussion forum encounter…

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## [Discourse Port](https://meta.discourse.org/t/discourse-port/307836)

<div class="topic-metadata">

**Author:** [@AWilliams](https://meta.discourse.org/u/AWilliams)\
**Replies:** 4\
**Last updated:** [May 14, 2024, 8:43am UTC](https://meta.discourse.org/t/discourse-port/307836 "2024-05-14T08:43:06Z")

</div>

I purchased a server, and they use a shared IP so everyone gets 20 ports, but none of them are port 80 or 443. How do I install Discourse this way? I have full root SSH access to the server.

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## [Discource is not loading on domain](https://meta.discourse.org/t/discource-is-not-loading-on-domain/307856)

<div class="topic-metadata">

**Author:** [@ronak01](https://meta.discourse.org/u/ronak01)\
**Replies:** 1\
**Last updated:** [May 14, 2024, 8:41am UTC](https://meta.discourse.org/t/discource-is-not-loading-on-domain/307856 "2024-05-14T08:41:55Z")

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I installed Discourse successfully on my ubuntu server. After that when I hit the URL, the app is not loading there. No error is even showing. What can be the issue? How do I debug this?

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## [Categories more visible](https://meta.discourse.org/t/categories-more-visible/307865)

<div class="topic-metadata">

**Author:** [@Maartje](https://meta.discourse.org/u/Maartje)\
**Replies:** 5\
**Last updated:** [May 14, 2024, 8:34am UTC](https://meta.discourse.org/t/categories-more-visible/307865 "2024-05-14T08:34:43Z")

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Hey, I would like to have the categories more visible in the main menu like Gitlab has, which setting need I use? Now I have my topics visible there but I would like to have the categories. https://forum.tebi.com/

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## [Remove ‘We’re happy to have you here’ text](https://meta.discourse.org/t/remove-we-re-happy-to-have-you-here-text/307867)

<div class="topic-metadata">

**Author:** [@Truest](https://meta.discourse.org/u/Truest)\
**Replies:** 1\
**Last updated:** [May 11, 2024, 4:00am UTC](https://meta.discourse.org/t/remove-we-re-happy-to-have-you-here-text/307867 "2024-05-11T04:00:08Z")

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“Welcome to our community We’re happy to have you here. If you need help, please search before you post.” I would also like to know how to delete the text that appears at the top.

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## [Filtering home page result](https://meta.discourse.org/t/filtering-home-page-result/307753)

<div class="topic-metadata">

**Author:** [@peyrusse](https://meta.discourse.org/u/peyrusse)\
**Replies:** 2\
**Last updated:** [May 14, 2024, 7:55am UTC](https://meta.discourse.org/t/filtering-home-page-result/307753 "2024-05-14T07:55:20Z")

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Hello, I start to have many posts (more than 200). They all appear on the main page with a very long vertical scroll bar. Is there an option to filter and for example only display the 50 latest posts on the home page o…

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## [How can I make sure only admins/mods are able to create featured posts?](https://meta.discourse.org/t/how-can-i-make-sure-only-admins-mods-are-able-to-create-featured-posts/307870)

<div class="topic-metadata">

**Author:** [@Simon\_B](https://meta.discourse.org/u/Simon_B)\
**Replies:** 2\
**Last updated:** [May 14, 2024, 7:42am UTC](https://meta.discourse.org/t/how-can-i-make-sure-only-admins-mods-are-able-to-create-featured-posts/307870 "2024-05-14T07:42:11Z")

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i’ve installed Homepage Feature on a forum that i hope to launch next week, however I have encountered a problem. With my secondary test account (non-admin account) i was able to use the featured tag and make a post app…

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## [Who-Is-Online works only if it is set to display for non-signed users or TL-1](https://meta.discourse.org/t/who-is-online-works-only-if-it-is-set-to-display-for-non-signed-users-or-tl-1/307681)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 8\
**Last updated:** [May 14, 2024, 5:23am UTC](https://meta.discourse.org/t/who-is-online-works-only-if-it-is-set-to-display-for-non-signed-users-or-tl-1/307681 "2024-05-14T05:23:51Z")

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FOR ADMINS, the online users are being shown only if I select this option: “Show whos-online to the public (no sign in required)” or Whos Online display miniumum trust level is set to “0: New User”

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## [Force recount of topics in category after moving them](https://meta.discourse.org/t/force-recount-of-topics-in-category-after-moving-them/73026)

<div class="topic-metadata">

**Author:** [@omarfilip](https://meta.discourse.org/u/omarfilip)\
**Replies:** 6\
**Last updated:** [January 23, 2018, 2:27pm UTC](https://meta.discourse.org/t/force-recount-of-topics-in-category-after-moving-them/73026 "2018-01-23T14:27:59Z")

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Can the topic count for a category be forced to update after the topics have been moved to a different category? I used this method to move topics around after merging two forums, but the counts are still off after 1.5 …

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## [Issue with Signing up - primary email has already been taken](https://meta.discourse.org/t/issue-with-signing-up-primary-email-has-already-been-taken/307750)

<div class="topic-metadata">

**Author:** [@damion\_lee](https://meta.discourse.org/u/damion_lee)\
**Replies:** 1\
**Last updated:** [May 13, 2024, 1:42pm UTC](https://meta.discourse.org/t/issue-with-signing-up-primary-email-has-already-been-taken/307750 "2024-05-13T13:42:44Z")

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I recently created a forum where I sent my friend email invites. He has more than 1 email registered to the same domain, named as follows: email+1@xyz.com email+2@xyz email+3@xyz . . . email+11@xyz.com When I sent …

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## [Hide Avatar for trust level 0](https://meta.discourse.org/t/hide-avatar-for-trust-level-0/307746)

<div class="topic-metadata">

**Author:** [@anon48433008](https://meta.discourse.org/u/anon48433008)\
**Replies:** 7\
**Last updated:** [May 13, 2024, 1:14pm UTC](https://meta.discourse.org/t/hide-avatar-for-trust-level-0/307746 "2024-05-13T13:14:01Z")

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As the title reads I’d like to hide avatars for trust level 0 users, or turn off their ability to choose to add one in their profile page? I’m guessing there’s an easy way to display: none; ? Can anyone help? Thanks i…

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## [Colored loading dots because assets not uploaded](https://meta.discourse.org/t/colored-loading-dots-because-assets-not-uploaded/307701)

<div class="topic-metadata">

**Author:** [@Jeff\_Vienneau](https://meta.discourse.org/u/Jeff_Vienneau)\
**Replies:** 17\
**Last updated:** [May 13, 2024, 10:37am UTC](https://meta.discourse.org/t/colored-loading-dots-because-assets-not-uploaded/307701 "2024-05-13T10:37:28Z")

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Checking all of the boxes on Safe mode does not help. I removed all app.yml plugins except docker manager. Any thoughts on how to troubleshoot this? I don’t see anything obvious in the re-build app log either.

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## [Private category does not follow settings for position in category list](https://meta.discourse.org/t/private-category-does-not-follow-settings-for-position-in-category-list/307737)

<div class="topic-metadata">

**Author:** [@Wall-E](https://meta.discourse.org/u/Wall-E)\
**Replies:** 2\
**Last updated:** [May 13, 2024, 10:27am UTC](https://meta.discourse.org/t/private-category-does-not-follow-settings-for-position-in-category-list/307737 "2024-05-13T10:27:29Z")

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I have noticed that when I set a private category at some position in the list of category, it only applies to me, but the other members of the group with access to that private category do not see that category position…

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## [How to get this new topic map that shows 'likes' first of all others](https://meta.discourse.org/t/how-to-get-this-new-topic-map-that-shows-likes-first-of-all-others/307731)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 2\
**Last updated:** [May 13, 2024, 9:26am UTC](https://meta.discourse.org/t/how-to-get-this-new-topic-map-that-shows-likes-first-of-all-others/307731 "2024-05-13T09:26:13Z")

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I’ve seen above topic map on meta. Also, in this case, much of this type of user’s info is shown under last post of the same topic, also (last post of the topics on my forum doesn’t show this)::\> After a lot of sea…

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## [How to keep the replies together?](https://meta.discourse.org/t/how-to-keep-the-replies-together/307676)

<div class="topic-metadata">

**Author:** [@0x22f1a6543a0](https://meta.discourse.org/u/0x22f1a6543a0)\
**Replies:** 7\
**Last updated:** [May 12, 2024, 9:13pm UTC](https://meta.discourse.org/t/how-to-keep-the-replies-together/307676 "2024-05-12T21:13:16Z")

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When topics are replied, the forum always create a new topics in the father-topics. I want to keep it together. for example current This is a example topics This is first example reples This is second example reple…

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## [Encountered an error while restoring from a backup](https://meta.discourse.org/t/encountered-an-error-while-restoring-from-a-backup/307400)

<div class="topic-metadata">

**Author:** [@Alienazk](https://meta.discourse.org/u/Alienazk)\
**Replies:** 11\
**Last updated:** [May 12, 2024, 8:06pm UTC](https://meta.discourse.org/t/encountered-an-error-while-restoring-from-a-backup/307400 "2024-05-12T20:06:37Z")

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Hello everyone, I need help with a failure during restoration. I just installed Discourse and tried to restore from my backup. Unfortunately, I encountered an error during the restoration process. The output is as fol…

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## [Bare hyperlinks with comma in querystring](https://meta.discourse.org/t/bare-hyperlinks-with-comma-in-querystring/147683)

<div class="topic-metadata">

**Author:** [@GuidoD](https://meta.discourse.org/u/GuidoD)\
**Replies:** 2\
**Last updated:** [April 13, 2020, 1:04pm UTC](https://meta.discourse.org/t/bare-hyperlinks-with-comma-in-querystring/147683 "2020-04-13T13:04:59Z")

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we are currently on 2.5.0.beta2 (29ccdf5d35) A link which does include a comma inside the link is shown as a broken link and does of course not link to the correct webpage anymore. https://wiki.bewegung.jetzt//index.ph…

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## [Seen lots of threads asking if Discourse is free when self hosted but nothing about the plugins](https://meta.discourse.org/t/seen-lots-of-threads-asking-if-discourse-is-free-when-self-hosted-but-nothing-about-the-plugins/307655)

<div class="topic-metadata">

**Author:** [@GypsyJr](https://meta.discourse.org/u/GypsyJr)\
**Replies:** 4\
**Last updated:** [May 11, 2024, 9:49pm UTC](https://meta.discourse.org/t/seen-lots-of-threads-asking-if-discourse-is-free-when-self-hosted-but-nothing-about-the-plugins/307655 "2024-05-11T21:49:54Z")

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Are all plugins included and free when self hosting Discourse? Thanks in advance.

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## [iPhone timeout](https://meta.discourse.org/t/iphone-timeout/307650)

<div class="topic-metadata">

**Author:** [@pibodi](https://meta.discourse.org/u/pibodi)\
**Replies:** 4\
**Last updated:** [May 11, 2024, 7:22pm UTC](https://meta.discourse.org/t/iphone-timeout/307650 "2024-05-11T19:22:35Z")

</div>

Hello! I’ve successfully installed Discourse (as recommended, default docker installation), I am on Debian 12, 2 cores, 4Gb memory, 80 Gb disk space: https://oreillefine.art The problem is that from my laptop I can alwa…

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