# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=20

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 21

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## [I am unable to register for a free Discourse site](https://meta.discourse.org/t/i-am-unable-to-register-for-a-free-discourse-site/400900)

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**Author:** [@roke\_julian\_lockhart](https://meta.discourse.org/u/roke_julian_lockhart)\
**Replies:** 2\
**Last updated:** [April 17, 2026, 3:29pm UTC](https://meta.discourse.org/t/i-am-unable-to-register-for-a-free-discourse-site/400900 "2026-04-17T15:29:15Z")

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I have recently attempted to utilise: However, when I attempt to click() “Get started now”, I am unable to, for an error appears, instead: Nowhere, in this page, have I entered an e-mail address.

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## [Add text for /login (like js.create\_account.disclaimer for /signup)](https://meta.discourse.org/t/add-text-for-login-like-js-create-account-disclaimer-for-signup/400886)

<div class="topic-metadata">

**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [April 17, 2026, 2:58pm UTC](https://meta.discourse.org/t/add-text-for-login-like-js-create-account-disclaimer-for-signup/400886 "2026-04-17T14:58:46Z")

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I’ve customised js.create\_account.disclaimer for when people go to sign up, but would like to add something similar for when people go to log in. Is this possible?

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## [What's the background image size for the Welcome Banner?](https://meta.discourse.org/t/whats-the-background-image-size-for-the-welcome-banner/400767)

<div class="topic-metadata">

**Author:** [@Diti](https://meta.discourse.org/u/Diti)\
**Replies:** 1\
**Last updated:** [April 17, 2026, 2:03pm UTC](https://meta.discourse.org/t/whats-the-background-image-size-for-the-welcome-banner/400767 "2026-04-17T14:03:59Z")

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I am unable to find the size reference while changing background image of the Welcome Banner plugin. Is it 1600×400 px?

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## [How do I enable Associated Accounts with 2FA?](https://meta.discourse.org/t/how-do-i-enable-associated-accounts-with-2fa/129490)

<div class="topic-metadata">

**Author:** [@nedbat](https://meta.discourse.org/u/nedbat)\
**Replies:** 8\
**Last updated:** [April 17, 2026, 1:52pm UTC](https://meta.discourse.org/t/how-do-i-enable-associated-accounts-with-2fa/129490 "2026-04-17T13:52:05Z")

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On my site (https://discuss.openedx.org), I don’t see Associated Accounts when I go to edit my profile, like I do when I edit my profile here. But I can’t see anything in settings or plugins that looks like something I …

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## [Seeking advice on MaxMind error log issues](https://meta.discourse.org/t/maxmind/400851)

<div class="topic-metadata">

**Author:** [@sniper756](https://meta.discourse.org/u/sniper756)\
**Replies:** 3\
**Last updated:** [April 17, 2026, 8:56am UTC](https://meta.discourse.org/t/maxmind/400851 "2026-04-17T08:56:55Z")

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1. I am using a US-based VPS, deploying Discourse via 1Panel Docker, and have configured a reverse proxy. The domain is hosted on Cloudflare with CDN enabled. 2. I have registered an account on the MaxMind website and obtained the ID and key, which I have configured via the YAML file. DISCOURSE\_MAXMIND\_ACCOUNT\_ID: DISCOURSE\_MAXMIND\_LICENSE\_KEY: 3. Currently, the user IP display is as follows: 4. MaxMind error logs...

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## [Remote images are always downloaded](https://meta.discourse.org/t/remote-images-are-always-downloaded/400697)

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**Author:** [@AlexVoss](https://meta.discourse.org/u/AlexVoss)\
**Replies:** 6\
**Last updated:** [April 16, 2026, 11:39pm UTC](https://meta.discourse.org/t/remote-images-are-always-downloaded/400697 "2026-04-16T23:39:07Z")

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Hi, We have a hosted instance of Discourse and are including images from our own website. This worked fine until today, when the user “system” started to replace the URLs with links to downloaded versions. I tried turni…

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## [Post not being detected as German](https://meta.discourse.org/t/post-not-being-detected-as-german/400708)

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**Author:** [@putty](https://meta.discourse.org/u/putty)\
**Replies:** 14\
**Last updated:** [April 16, 2026, 6:28pm UTC](https://meta.discourse.org/t/post-not-being-detected-as-german/400708 "2026-04-16T18:28:41Z")

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This post in my community is in German, but it’s not being translated. I tried forcing a translation, but it didn’t seem to work. I’m curious what happens if I select German here. Does that force a language to be “se…

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## [429 error after Split Posts](https://meta.discourse.org/t/429-error-after-split-posts/400785)

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**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 1\
**Last updated:** [April 16, 2026, 5:23pm UTC](https://meta.discourse.org/t/429-error-after-split-posts/400785 "2026-04-16T17:23:57Z")

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Hello, I had an AI conversation where i selectively split the Bot’s posts into another maessage, then made that message a public topic, then split all posts in that topic into an existing topic of the same name/slug, th…

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## [Can no longer create global banners from restricted categories](https://meta.discourse.org/t/can-no-longer-create-global-banners-from-restricted-categories/398306)

<div class="topic-metadata">

**Author:** [@Discoursenaut](https://meta.discourse.org/u/Discoursenaut)\
**Replies:** 17\
**Last updated:** [April 16, 2026, 5:06pm UTC](https://meta.discourse.org/t/can-no-longer-create-global-banners-from-restricted-categories/398306 "2026-04-16T17:06:27Z")

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Hey all, just noticed today that we can no longer do the following for restricted categories: Wrench \> Pin Topic \> Make Banner Topic How is everyone else managing their templates for banners they reuse? I’m not unders…

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## [Side bar footer container background color bug visible in RTL](https://meta.discourse.org/t/side-bar-footer-container-background-color-bug-visible-in-rtl/400803)

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**Author:** [@discojan](https://meta.discourse.org/u/discojan)\
**Replies:** 1\
**Last updated:** [April 16, 2026, 4:39pm UTC](https://meta.discourse.org/t/side-bar-footer-container-background-color-bug-visible-in-rtl/400803 "2026-04-16T16:39:12Z")

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there is black bars at the sides you can see it on https://routers.world/

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## [Error when switching locale: "topic doesn't exist" message appears on all topics](https://meta.discourse.org/t/error-when-switching-locale-topic-doesnt-exist-message-appears-on-all-topics/400784)

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**Author:** [@Denis\_Kovalenko](https://meta.discourse.org/u/Denis_Kovalenko)\
**Replies:** 4\
**Last updated:** [April 16, 2026, 2:58pm UTC](https://meta.discourse.org/t/error-when-switching-locale-topic-doesnt-exist-message-appears-on-all-topics/400784 "2026-04-16T14:58:25Z")

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When switching the interface language on any topic while logged in as admin, a permanent error message appears: “Failed to preview theme because it doesn’t exist, or you don’t have permission to access it.” Regular users…

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## [Error loading route Caused by plugin 'discourse-subscriptions'](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809)

<div class="topic-metadata">

**Author:** [@s3ejm](https://meta.discourse.org/u/s3ejm)\
**Replies:** 3\
**Last updated:** [April 16, 2026, 2:52pm UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809 "2026-04-16T14:52:40Z")

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We are a new install with the latest release, and activated the Subscriptions plugin, and we’re getting this error message. Error loading route Caused by plugin ‘discourse-subscriptions’ Subscriptions version: 2.8.1 P…

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## [Documentation Plugin - Index Topic not working after Restore](https://meta.discourse.org/t/documentation-plugin-index-topic-not-working-after-restore/392225)

<div class="topic-metadata">

**Author:** [@alltiagocom](https://meta.discourse.org/u/alltiagocom)\
**Replies:** 13\
**Last updated:** [April 16, 2026, 9:58am UTC](https://meta.discourse.org/t/documentation-plugin-index-topic-not-working-after-restore/392225 "2026-04-16T09:58:29Z")

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A few months ago I installed Discourse, added some topics as Index Topic in the Documentation Mode section. Everything worked as expected. backed up everything, deleted the Digital Ocean account, etc. A few days ago I …

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## [User-specific 502 errors after login — traced to DiscourseUpdates.has\_unseen\_features?](https://meta.discourse.org/t/user-specific-502-errors-after-login-traced-to-discourseupdates-has-unseen-features/394612)

<div class="topic-metadata">

**Author:** [@serkhelesheyi](https://meta.discourse.org/u/serkhelesheyi)\
**Replies:** 3\
**Last updated:** [April 16, 2026, 8:37am UTC](https://meta.discourse.org/t/user-specific-502-errors-after-login-traced-to-discourseupdates-has-unseen-features/394612 "2026-04-16T08:37:33Z")

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Hello, I’m facing a strange issue with my Discourse where 502 errors happen only for one specific user (admin) account after login, while: Anonymous users can access the site normally Other user accounts can log i…

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## [Do Free forums not support the use of tags?](https://meta.discourse.org/t/do-free-forums-not-support-the-use-of-tags/400738)

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**Author:** [@ice.d](https://meta.discourse.org/u/ice.d)\
**Replies:** 2\
**Last updated:** [April 15, 2026, 10:09pm UTC](https://meta.discourse.org/t/do-free-forums-not-support-the-use-of-tags/400738 "2026-04-15T22:09:19Z")

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As seen here you have On a free hosted forum I have settings related to tags on my free forum so… why is it not there?

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## [/upcoming-events intermittent drop on 2GB vRAM server](https://meta.discourse.org/t/upcoming-events-intermittent-drop-on-2gb-vram-server/399931)

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**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 3\
**Last updated:** [April 15, 2026, 8:29pm UTC](https://meta.discourse.org/t/upcoming-events-intermittent-drop-on-2gb-vram-server/399931 "2026-04-15T20:29:17Z")

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Hello, I’m experiencing user-facing rate limiting on the Safari Progressive Web Application for Discourse in Production. I have caught a screen recording of this occurrence, followed by my exact Discourse versions’. …

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## [2 emails rejected by 2026.4.0-latest ( 5f0d95e1f1 )](https://meta.discourse.org/t/2-emails-rejected-by-2026-4-0-latest-5f0d95e1f1/400152)

<div class="topic-metadata">

**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 4\
**Last updated:** [April 15, 2026, 8:26pm UTC](https://meta.discourse.org/t/2-emails-rejected-by-2026-4-0-latest-5f0d95e1f1/400152 "2026-04-15T20:26:53Z")

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Hi, I’m seeing an intermittent inbound email processing failure on a self-hosted site using mail-receiver. What happened Two separate inbound emails: were delivered to the correct Discourse address appear in /admin/em…

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## [Where did the you are replying to an old topic warning go?](https://meta.discourse.org/t/where-did-the-you-are-replying-to-an-old-topic-warning-go/400688)

<div class="topic-metadata">

**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 3\
**Last updated:** [April 15, 2026, 4:57pm UTC](https://meta.discourse.org/t/where-did-the-you-are-replying-to-an-old-topic-warning-go/400688 "2026-04-15T16:57:28Z")

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Hey all, hoping someone can help me figure this out. I’ve been running my forum for a while now and genuinely enjoy the platform, so this comes from a place of wanting to see it get even better. I can’t seem to activate…

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## [URLs with encoding are altered when using Discourse link function](https://meta.discourse.org/t/urls-with-encoding-are-altered-when-using-discourse-link-function/400694)

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**Author:** [@Rubi](https://meta.discourse.org/u/Rubi)\
**Replies:** 7\
**Last updated:** [April 15, 2026, 2:44pm UTC](https://meta.discourse.org/t/urls-with-encoding-are-altered-when-using-discourse-link-function/400694 "2026-04-15T14:44:11Z")

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I searched here and thought that this issue had been resolved. However, we have a user on our site reporting the following: Do this: open that (working) link (no 404) copy link from location bar (Ctrl-L, then Ctr…

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## [Show latest reply hint on Latest list mode](https://meta.discourse.org/t/show-latest-reply-hint-on-latest-list-mode/273018)

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**Author:** [@Xavi\_Martí](https://meta.discourse.org/u/Xavi_Mart%C3%AD)\
**Replies:** 4\
**Last updated:** [April 15, 2026, 5:39am UTC](https://meta.discourse.org/t/show-latest-reply-hint-on-latest-list-mode/273018 "2026-04-15T05:39:41Z")

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Is it possible to show, when listing latest topics with activity, showing also a hint of the reply that caused this activity? Similar to showing topic excerpts. When checking latest topics, I would like to know why an o…

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## [iOS/Android Push Notifications on Self-Hosted Discourse (Docker)](https://meta.discourse.org/t/ios-android-push-notifications-on-self-hosted-discourse-docker/394149)

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**Author:** [@zefoo](https://meta.discourse.org/u/zefoo)\
**Replies:** 17\
**Last updated:** [April 14, 2026, 7:25pm UTC](https://meta.discourse.org/t/ios-android-push-notifications-on-self-hosted-discourse-docker/394149 "2026-04-14T19:25:54Z")

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I have spent 6+ hours reading messages from 2018+ in Discourse Meta, talking with the Discourse AI Bot, using multiple models to do deep research, and testing. I’m looking to confirm my understanding. Thank you for your …

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## [Search function in certain categories](https://meta.discourse.org/t/fonction-recherche-dans-certaines-categories/400385)

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**Author:** [@gilles](https://meta.discourse.org/u/gilles)\
**Replies:** 18\
**Last updated:** [April 14, 2026, 3:53pm UTC](https://meta.discourse.org/t/fonction-recherche-dans-certaines-categories/400385 "2026-04-14T15:53:25Z")

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I wanted to know if there is a parameter in the search function. This parameter would allow searching only within certain categories. Yes, I know you can do this by typing the name of the...

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## [Topic created by incoming email, doesn't include most of the content](https://meta.discourse.org/t/topic-created-by-incoming-email-doesnt-include-most-of-the-content/400576)

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**Author:** [@Web\_SWLT](https://meta.discourse.org/u/Web_SWLT)\
**Replies:** 6\
**Last updated:** [April 14, 2026, 3:00pm UTC](https://meta.discourse.org/t/topic-created-by-incoming-email-doesnt-include-most-of-the-content/400576 "2026-04-14T15:00:42Z")

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I’m using a webform to collect some content. On submit, it sends an email that creates a topic, but only shows the first couple of lines of the message. The rest is there under the email link, but not in the Topic. I’m w…

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## [Where is the flag scoring link in the review queue?](https://meta.discourse.org/t/where-is-the-flag-scoring-link-in-the-review-queue/400602)

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**Author:** [@Lilly](https://meta.discourse.org/u/Lilly)\
**Replies:** 2\
**Last updated:** [April 14, 2026, 1:58pm UTC](https://meta.discourse.org/t/where-is-the-flag-scoring-link-in-the-review-queue/400602 "2026-04-14T13:58:23Z")

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Can some kind person point me to where the flag scoring link is in the review queue? i cannot find the scoring ? icon any more. or is there now another way to see flag scoring? i don’t see it in the insights tab either…

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## [What's causing the login issue?](https://meta.discourse.org/t/topic/400487)

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**Author:** [@Lxk520](https://meta.discourse.org/u/Lxk520)\
**Replies:** 8\
**Last updated:** [April 14, 2026, 12:11am UTC](https://meta.discourse.org/t/topic/400487 "2026-04-14T00:11:42Z")

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Log in to Discourse with Discourse ID An error has occurred The requested redirect uri is malformed or doesn’t match client redirect URI.

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## [How can badges and groups be localized (multilingual)?](https://meta.discourse.org/t/how-can-badges-and-groups-be-localized-multilingual/398127)

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**Author:** [@yingdong](https://meta.discourse.org/u/yingdong)\
**Replies:** 8\
**Last updated:** [April 13, 2026, 7:36pm UTC](https://meta.discourse.org/t/how-can-badges-and-groups-be-localized-multilingual/398127 "2026-04-13T19:36:11Z")

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How can badges and groups be localized (multilingual)? During setup, I noticed that the titles of badges and groups do not switch with the theme language. How can I make badges and groups follow the theme switch?

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## [Exclude staged users from Watching?](https://meta.discourse.org/t/exclude-staged-users-from-watching/400361)

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**Author:** [@bondero](https://meta.discourse.org/u/bondero)\
**Replies:** 3\
**Last updated:** [April 13, 2026, 7:36pm UTC](https://meta.discourse.org/t/exclude-staged-users-from-watching/400361 "2026-04-13T19:36:02Z")

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Hiya folks! I’m selfhosting and I was able to migrate my users and content from google groups, as here. Our forum has an Announcements category and I’d like all our active users to be Watching it. The way I did it was …

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## [Exception: Failed to initialize site default after upgrade](https://meta.discourse.org/t/exception-failed-to-initialize-site-default-after-upgrade/400558)

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**Author:** [@jlc](https://meta.discourse.org/u/jlc)\
**Replies:** 3\
**Last updated:** [April 13, 2026, 6:58pm UTC](https://meta.discourse.org/t/exception-failed-to-initialize-site-default-after-upgrade/400558 "2026-04-13T18:58:53Z")

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I recently upgraded a self-hosted instance of Discourse using the ./launcher rebuild app strategy. The rebuild seemed to work, but Discourse itself failed to respond. Using docker logs app gives the following output: ru…

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## [Adding a configurable delay to AI Agent responses](https://meta.discourse.org/t/adding-a-configurable-delay-to-ai-agent-responses/398209)

<div class="topic-metadata">

**Author:** [@saurabhmithal](https://meta.discourse.org/u/saurabhmithal)\
**Replies:** 2\
**Last updated:** [April 13, 2026, 3:21pm UTC](https://meta.discourse.org/t/adding-a-configurable-delay-to-ai-agent-responses/398209 "2026-04-13T15:21:12Z")

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We’re using AI Agents in a paid community where the bot participates in threaded group conversations alongside members. The instant response works against us — it makes the bot feel like a chatbot rather than a thoughtfu…

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## [I just upgraded to the latest tag, and lost banner topic!](https://meta.discourse.org/t/i-just-upgraded-to-the-latest-tag-and-lost-banner-topic/398976)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 4\
**Last updated:** [April 12, 2026, 2:34pm UTC](https://meta.discourse.org/t/i-just-upgraded-to-the-latest-tag-and-lost-banner-topic/398976 "2026-04-12T14:34:27Z")

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At commit cfc1ce28054d64d26808545fa5e69660a234c530, I do not have a visible banner topic anymore. The topic remains pinned but I don’t have the option to unpin it since ‘banner topic’ does not appear anymore:

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