# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=204

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 205

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## [Date ranges breaks checklists](https://meta.discourse.org/t/date-ranges-breaks-checklists/304390)

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**Author:** [@rkda](https://meta.discourse.org/u/rkda)\
**Replies:** 2\
**Last updated:** [April 19, 2024, 12:58am UTC](https://meta.discourse.org/t/date-ranges-breaks-checklists/304390 "2024-04-19T00:58:46Z")

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Continuing the discussion from Discourse Checklist: We’ve encountered this bug where the checklists don’t work if it’s preceded by a date range. On our site: This works 2024-04-17T16:00:00Z (UTC)→2024-04-22T16:00…

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## [Change in Topic possible?](https://meta.discourse.org/t/change-in-topic-possible/304656)

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**Author:** [@ARSAdmin](https://meta.discourse.org/u/ARSAdmin)\
**Replies:** 2\
**Last updated:** [April 19, 2024, 7:40pm UTC](https://meta.discourse.org/t/change-in-topic-possible/304656 "2024-04-19T19:40:44Z")

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New site in process. Somehow the “introduce yourself” topic was replaced with an actual introduction from a new user. How did this happen and how do I fix it?

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## [Where do I set the email domain?](https://meta.discourse.org/t/where-do-i-set-the-email-domain/304514)

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**Author:** [@Jane\_Jojo](https://meta.discourse.org/u/Jane_Jojo)\
**Replies:** 2\
**Last updated:** [April 18, 2024, 8:01pm UTC](https://meta.discourse.org/t/where-do-i-set-the-email-domain/304514 "2024-04-18T20:01:04Z")

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I saw this: What sets the domain in the Email Settings? - #14 by MicahZoltu, but it didn’t look like it was answered. I don’t see it in containers/app.yml. I get this error while testing

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## [Discourse WP plugin - Pull in Featured Image](https://meta.discourse.org/t/discourse-wp-plugin-pull-in-featured-image/304636)

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**Author:** [@Andrew\_Kirkcaldy](https://meta.discourse.org/u/Andrew_Kirkcaldy)\
**Replies:** 0\
**Last updated:** [April 19, 2024, 3:28pm UTC](https://meta.discourse.org/t/discourse-wp-plugin-pull-in-featured-image/304636 "2024-04-19T15:28:16Z")

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Is there a way to insert the WP feature image when using the Discourse plugin. It pulls images from the post but when there isn’t an image the category / tag post listing looks empty with text. I am using the Reddit styl…

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## [Issue with Oneboxing an image from a specific domain](https://meta.discourse.org/t/issue-with-oneboxing-an-image-from-a-specific-domain/304614)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 4\
**Last updated:** [April 19, 2024, 3:30pm UTC](https://meta.discourse.org/t/issue-with-oneboxing-an-image-from-a-specific-domain/304614 "2024-04-19T15:30:12Z")

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Can anyone shed any light as to what may be going on here? :thinking: I have two images. They are identical. The only difference is the domain name. One image refuses to onebox on my Discourse running 3.3.0.beta2-dev (7…

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## [Can user's customer profile checked before use?](https://meta.discourse.org/t/can-users-customer-profile-checked-before-use/304595)

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**Author:** [@Yitong\_Sun](https://meta.discourse.org/u/Yitong_Sun)\
**Replies:** 1\
**Last updated:** [April 19, 2024, 10:06am UTC](https://meta.discourse.org/t/can-users-customer-profile-checked-before-use/304595 "2024-04-19T10:06:01Z")

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Hi It is allowed in discourse to change to the custom profile and attach some files to do a post, I would like to know is there a setting or is it possible to check and approve the profiles or files by Admin before they…

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## [Random sort order for house ads (advertising plugin)](https://meta.discourse.org/t/random-sort-order-for-house-ads-advertising-plugin/304581)

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**Author:** [@Thorsten](https://meta.discourse.org/u/Thorsten)\
**Replies:** 0\
**Last updated:** [April 19, 2024, 7:23am UTC](https://meta.discourse.org/t/random-sort-order-for-house-ads-advertising-plugin/304581 "2024-04-19T07:23:28Z")

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First of all thank you for developing and maintaining the advertising plugin. The plugin helped us a lot in increasing the revenue of our website TFF Forum. Currently we use house ads for our internal cooperation partne…

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## [Uploads not getting orphaned and purged](https://meta.discourse.org/t/uploads-not-getting-orphaned-and-purged/259036)

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**Author:** [@Uphill4721](https://meta.discourse.org/u/Uphill4721)\
**Replies:** 9\
**Last updated:** [April 19, 2024, 3:35am UTC](https://meta.discourse.org/t/uploads-not-getting-orphaned-and-purged/259036 "2024-04-19T03:35:46Z")

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Hi, Recently I ended up being the last remaining admin and maintainer of a basic Discourse Docker image instance that was originally installed on our server in 2021 (I think) and mostly updated by someone else. For some…

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## [Entirely disable post deletion](https://meta.discourse.org/t/entirely-disable-post-deletion/304521)

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**Author:** [@anon82911141](https://meta.discourse.org/u/anon82911141)\
**Replies:** 9\
**Last updated:** [April 19, 2024, 2:09am UTC](https://meta.discourse.org/t/entirely-disable-post-deletion/304521 "2024-04-19T02:09:28Z")

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Hi, I’ve tried to find an option for disabling post deletion, I saw this article, but it doesn’t exactly resolve my issue - is there way to prevent users from, once having posted a topic or reply, deleting any sort of p…

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## [": All Time" as meta site title when top page is the default](https://meta.discourse.org/t/all-time-as-meta-site-title-when-top-page-is-the-default/146649)

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**Author:** [@nexo](https://meta.discourse.org/u/nexo)\
**Replies:** 4\
**Last updated:** [April 19, 2024, 12:37am UTC](https://meta.discourse.org/t/all-time-as-meta-site-title-when-top-page-is-the-default/146649 "2024-04-19T00:37:59Z")

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This started happening a few weeks ago and I have no idea why. The “: All Time” string has replaced my actual site header title. Please help, I really appreciate it :pray:

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## [Intrusive dialog when setting a bookmark for a topic](https://meta.discourse.org/t/intrusive-dialog-when-setting-a-bookmark-for-a-topic/303622)

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**Author:** [@Thomas\_DC](https://meta.discourse.org/u/Thomas_DC)\
**Replies:** 3\
**Last updated:** [April 18, 2024, 11:16pm UTC](https://meta.discourse.org/t/intrusive-dialog-when-setting-a-bookmark-for-a-topic/303622 "2024-04-18T23:16:59Z")

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Hi :slight\_smile: When I set a bookmark for a post, it’s far less intrusive than the intrusive dialog which was prompted sooner. But, when I set a bookmark for a topic, it’s the same intrusive dialog than sooner. Is t…

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## [Host a PDF](https://meta.discourse.org/t/host-a-pdf/304495)

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**Author:** [@anon82911141](https://meta.discourse.org/u/anon82911141)\
**Replies:** 5\
**Last updated:** [April 18, 2024, 7:01pm UTC](https://meta.discourse.org/t/host-a-pdf/304495 "2024-04-18T19:01:34Z")

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Hi, Is it possible to host a PDF on a Discourse instance? Meaning that you could go to discourse.example.com/random-file.pdf and you’d be able to access it from there. Thanks!

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## [Category topic count incorrectly displaying number of posts](https://meta.discourse.org/t/category-topic-count-incorrectly-displaying-number-of-posts/304485)

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**Author:** [@anon82911141](https://meta.discourse.org/u/anon82911141)\
**Replies:** 6\
**Last updated:** [April 18, 2024, 6:11pm UTC](https://meta.discourse.org/t/category-topic-count-incorrectly-displaying-number-of-posts/304485 "2024-04-18T18:11:55Z")

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Hi everyone, I’m having a problem where on the main page of my Discourse instance, the categories are displayed with the number of topics. However, after permanently deleting a post, the number still does not go down - …

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## [Rebuilding the container is constantly failing after following the standard instructions on plugin install](https://meta.discourse.org/t/rebuilding-the-container-is-constantly-failing-after-following-the-standard-instructions-on-plugin-install/304406)

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**Author:** [@Denis\_Didkovsky](https://meta.discourse.org/u/Denis_Didkovsky)\
**Replies:** 9\
**Last updated:** [April 18, 2024, 4:17pm UTC](https://meta.discourse.org/t/rebuilding-the-container-is-constantly-failing-after-following-the-standard-instructions-on-plugin-install/304406 "2024-04-18T16:17:11Z")

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We are running standard install of Discourse on DO. Everything was ok. then we decided to add 1 plugin by following this by adding line hooks: after\_code: - exec: cd: $home/plugins cmd: …

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## ["Allow messages" setting not found](https://meta.discourse.org/t/allow-messages-setting-not-found/304470)

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**Author:** [@Judith](https://meta.discourse.org/u/Judith)\
**Replies:** 3\
**Last updated:** [April 18, 2024, 4:13pm UTC](https://meta.discourse.org/t/allow-messages-setting-not-found/304470 "2024-04-18T16:13:57Z")

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A user is complaining about not receiving direct messages through chat, also the sender sees a “user has deactivated chat” error. In trying to guide them to re-enable messages, I told them to go to Preferences \> Users, w…

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## [Import question - SMF to existing Discourse forum](https://meta.discourse.org/t/import-question-smf-to-existing-discourse-forum/291609)

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**Author:** [@Pieces](https://meta.discourse.org/u/Pieces)\
**Replies:** 1\
**Last updated:** [April 18, 2024, 12:20pm UTC](https://meta.discourse.org/t/import-question-smf-to-existing-discourse-forum/291609 "2024-04-18T12:20:10Z")

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Hello, I searched this category but didn’t find anything relate to my migration question. I was able to recover my legacy Simple Machines Forum with the intention to maybe make it available as archive (inactive) next t…

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## [How can I pin the footer to the bottom](https://meta.discourse.org/t/how-can-i-pin-the-footer-to-the-bottom/304435)

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**Author:** [@Ahmed26](https://meta.discourse.org/u/Ahmed26)\
**Replies:** 1\
**Last updated:** [April 18, 2024, 11:42am UTC](https://meta.discourse.org/t/how-can-i-pin-the-footer-to-the-bottom/304435 "2024-04-18T11:42:05Z")

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I use the latest topic layout How can I pin the footer to the bottom in this page layout? it doesn’t stay fixed in this page layout this plugin does not work in this layout Easy Responsive Footer - theme-compone…

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## [Are translations shown to crawlers?](https://meta.discourse.org/t/are-translations-shown-to-crawlers/305024)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [April 18, 2024, 11:12am UTC](https://meta.discourse.org/t/are-translations-shown-to-crawlers/305024 "2024-04-18T11:12:33Z")

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Are the translated texts shown to crawlers?

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## [Can I add users in bulk to Discourse without sending invites or signup?](https://meta.discourse.org/t/can-i-add-users-in-bulk-to-discourse-without-sending-invites-or-signup/304401)

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**Author:** [@FINDA](https://meta.discourse.org/u/FINDA)\
**Replies:** 1\
**Last updated:** [April 18, 2024, 10:40am UTC](https://meta.discourse.org/t/can-i-add-users-in-bulk-to-discourse-without-sending-invites-or-signup/304401 "2024-04-18T10:40:37Z")

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Can I add users in bulk to Discourse without sending invites or signups?

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## [Creating an archive](https://meta.discourse.org/t/creating-an-archive/146491)

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**Author:** [@Johnny\_Walker](https://meta.discourse.org/u/Johnny_Walker)\
**Replies:** 1\
**Last updated:** [April 1, 2020, 9:16pm UTC](https://meta.discourse.org/t/creating-an-archive/146491 "2020-04-01T21:16:22Z")

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I know there’s a document on creating backups of your Discourse forum, but I’d like to backup my forum content for an extended period – my site is going to be taken down for the foreseeable future. The discussions there …

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## [500 Error trying to upgrade discourse](https://meta.discourse.org/t/500-error-trying-to-upgrade-discourse/304364)

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**Author:** [@Jane\_Jojo](https://meta.discourse.org/u/Jane_Jojo)\
**Replies:** 10\
**Last updated:** [April 17, 2024, 11:53pm UTC](https://meta.discourse.org/t/500-error-trying-to-upgrade-discourse/304364 "2024-04-17T23:53:19Z")

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Got this error The logs show How do I go about fixing this?

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## [Help a non-dev customize a subject line?](https://meta.discourse.org/t/help-a-non-dev-customize-a-subject-line/146337)

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**Author:** [@staceymintcro](https://meta.discourse.org/u/staceymintcro)\
**Replies:** 3\
**Last updated:** [April 1, 2020, 6:42pm UTC](https://meta.discourse.org/t/help-a-non-dev-customize-a-subject-line/146337 "2020-04-01T18:42:43Z")

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I’m really sorry to post this, but I’m non-dev and worry I’ll lose a lot of my day trying to figure out how to rewrite the subject line for a notification email. When a user makes a new post, I’d like to revise the subj…

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## [Topic toolbar popup menu does not show](https://meta.discourse.org/t/topic-toolbar-popup-menu-does-not-show/304342)

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**Author:** [@Magie](https://meta.discourse.org/u/Magie)\
**Replies:** 4\
**Last updated:** [April 17, 2024, 7:07pm UTC](https://meta.discourse.org/t/topic-toolbar-popup-menu-does-not-show/304342 "2024-04-17T19:07:44Z")

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Dear Discourse community, for an unknown reason we can not use the toolbar popup menu in our Discourse instance. I hope that maybe anybody has an idea what could be wrong. I am talking about this menu when you create a…

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## [Can I add new fields to a topic?](https://meta.discourse.org/t/can-i-add-new-fields-to-a-topic/144474)

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**Author:** [@RockHopper](https://meta.discourse.org/u/RockHopper)\
**Replies:** 1\
**Last updated:** [April 1, 2020, 5:32pm UTC](https://meta.discourse.org/t/can-i-add-new-fields-to-a-topic/144474 "2020-04-01T17:32:59Z")

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I would like to have two extra fields that are available to fill out when a topic i started. Namely GeoIP Nation (it would be filled out by the system but the user would be allowed to override and language it is written…

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## [Is the "user updated" webhook triggered for post count?](https://meta.discourse.org/t/is-the-user-updated-webhook-triggered-for-post-count/304240)

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**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 3\
**Last updated:** [April 17, 2024, 11:02am UTC](https://meta.discourse.org/t/is-the-user-updated-webhook-triggered-for-post-count/304240 "2024-04-17T11:02:49Z")

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I’m looking to come up with a webhook that will trigger anytime the user object updates (this would include everything that comes in a user export, which includes post count). I am curious, if a user create a new post, …

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## [Is the Follow plugin available on the Discourse Business Plan?](https://meta.discourse.org/t/is-the-follow-plugin-available-on-the-discourse-business-plan/304261)

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**Author:** [@StefanoCecere](https://meta.discourse.org/u/StefanoCecere)\
**Replies:** 2\
**Last updated:** [April 17, 2024, 10:37am UTC](https://meta.discourse.org/t/is-the-follow-plugin-available-on-the-discourse-business-plan/304261 "2024-04-17T10:37:20Z")

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isn’t this Follow plugin available in the Business Plan? is it only for self-hosted Discourse?

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## [Move post to existing topic - how to hide closed topics from search?](https://meta.discourse.org/t/move-post-to-existing-topic-how-to-hide-closed-topics-from-search/304107)

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**Author:** [@Ivan\_Rapekas](https://meta.discourse.org/u/Ivan_Rapekas)\
**Replies:** 2\
**Last updated:** [April 16, 2024, 3:18pm UTC](https://meta.discourse.org/t/move-post-to-existing-topic-how-to-hide-closed-topics-from-search/304107 "2024-04-16T15:18:40Z")

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Hi, I am using Discourse as a tracking system. Incoming emails are converted into topics. For some reason the emails always have similar subjects. So they produce a new topic every time, which is fine, but… I love the f…

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## [Best approach to a landing page/payment front end](https://meta.discourse.org/t/best-approach-to-a-landing-page-payment-front-end/303704)

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**Author:** [@TwoCat](https://meta.discourse.org/u/TwoCat)\
**Replies:** 3\
**Last updated:** [April 17, 2024, 1:21am UTC](https://meta.discourse.org/t/best-approach-to-a-landing-page-payment-front-end/303704 "2024-04-17T01:21:09Z")

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Newbie question here. I plan to use a discourse hosted plan for my private subscription community. What is the best way to easily set up a front end website/landing page (I assume on a different server) that has informa…

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## [Possible to customize the "Log in" button when DiscourseConnect is enabled?](https://meta.discourse.org/t/possible-to-customize-the-log-in-button-when-discourseconnect-is-enabled/304184)

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**Author:** [@rohitpaulk](https://meta.discourse.org/u/rohitpaulk)\
**Replies:** 1\
**Last updated:** [April 16, 2024, 11:56pm UTC](https://meta.discourse.org/t/possible-to-customize-the-log-in-button-when-discourseconnect-is-enabled/304184 "2024-04-16T23:56:31Z")

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Is there a way to customize the text on the “Log in” button when DiscourseConnect is enabled? We only offer sign-in using DiscourseConnect, and multiple users have told us that they ended up not posting on the forum …

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## [Bit weird that pinning counts as a reply](https://meta.discourse.org/t/bit-weird-that-pinning-counts-as-a-reply/136692)

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**Author:** [@taonmatt](https://meta.discourse.org/u/taonmatt)\
**Replies:** 4\
**Last updated:** [April 16, 2024, 4:46pm UTC](https://meta.discourse.org/t/bit-weird-that-pinning-counts-as-a-reply/136692 "2024-04-16T16:46:03Z")

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I was a little surprised to find a reply on a post I just made and then discovered that pinning it was counted as a reply. I found out by unpinning it and re-pinning it and found the reply count was now 2. I found this…

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