# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=207

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 208

---

## [Need help installing Discourse](https://meta.discourse.org/t/need-help-installing-discourse/303280)

<div class="topic-metadata">

**Author:** [@Sathish\_Voddepally](https://meta.discourse.org/u/Sathish_Voddepally)\
**Replies:** 14\
**Last updated:** [April 10, 2024, 10:25pm UTC](https://meta.discourse.org/t/need-help-installing-discourse/303280 "2024-04-10T22:25:25Z")

</div>

Is it easy now to install Discourse? I am looking for someone to help me with the installation.

---

## [Add a \<noscript\> to discourse](https://meta.discourse.org/t/add-a-noscript-to-discourse/145958)

<div class="topic-metadata">

**Author:** [@nadermx](https://meta.discourse.org/u/nadermx)\
**Replies:** 2\
**Last updated:** [March 29, 2020, 1:13am UTC](https://meta.discourse.org/t/add-a-noscript-to-discourse/145958 "2020-03-29T01:13:34Z")

</div>

I’m currently trying to do two things. The first is view discourse without javascript. I saw that there use to be a feature with escaped\_fragments but unsure why adding ?noscript or anything of the sort at the end of a…

---

## [Discourse not respecting the number of S3 backups to keep](https://meta.discourse.org/t/discourse-not-respecting-the-number-of-s3-backups-to-keep/135994)

<div class="topic-metadata">

**Author:** [@ljpp](https://meta.discourse.org/u/ljpp)\
**Replies:** 7\
**Last updated:** [April 10, 2024, 8:03pm UTC](https://meta.discourse.org/t/discourse-not-respecting-the-number-of-s3-backups-to-keep/135994 "2024-04-10T20:03:48Z")

</div>

Similar issue has re-occurred for us. Just noticed I have dozens of local backups (1.6GB each), while the setting is restricted to value 3. This has worked for years, but I do recall one incident a long time ago when a…

---

## [\[object Object\] appear instead of the banners](https://meta.discourse.org/t/object-object-appear-instead-of-the-banners/303211)

<div class="topic-metadata">

**Author:** [@Jeremie\_Leroy](https://meta.discourse.org/u/Jeremie_Leroy)\
**Replies:** 7\
**Last updated:** [April 10, 2024, 1:02pm UTC](https://meta.discourse.org/t/object-object-appear-instead-of-the-banners/303211 "2024-04-10T13:02:02Z")

</div>

Hi All, I hope you are well, i usually have banners displaying on top and bottom of articles but since i did the last update, i know have :“\[object Object\]” Do you guys know why ?

---

## [How do I test a message from discobot?](https://meta.discourse.org/t/how-do-i-test-a-message-from-discobot/145983)

<div class="topic-metadata">

**Author:** [@keyval](https://meta.discourse.org/u/keyval)\
**Replies:** 2\
**Last updated:** [March 28, 2020, 8:54pm UTC](https://meta.discourse.org/t/how-do-i-test-a-message-from-discobot/145983 "2020-03-28T20:54:36Z")

</div>

I would like to test an automated email notification to an admin. How do I go about doing this?

---

## [Discourse installation on intranet - bootstrap failed with exit code 17](https://meta.discourse.org/t/discourse-installation-on-intranet-bootstrap-failed-with-exit-code-17/302014)

<div class="topic-metadata">

**Author:** [@peyrusse](https://meta.discourse.org/u/peyrusse)\
**Replies:** 9\
**Last updated:** [April 10, 2024, 11:19am UTC](https://meta.discourse.org/t/discourse-installation-on-intranet-bootstrap-failed-with-exit-code-17/302014 "2024-04-10T11:19:55Z")

</div>

Hello, I’m installating Discourse on an Intranet environment. It happens sometimes that i encounter this error during rebuild process : Pups::ExecError: cd /var/www/discourse && su discourse -c ‘bundle install --retr…

---

## [Can't create a new API key for existing user (maybe bug)](https://meta.discourse.org/t/cant-create-a-new-api-key-for-existing-user-maybe-bug/134099)

<div class="topic-metadata">

**Author:** [@dylanh724](https://meta.discourse.org/u/dylanh724)\
**Replies:** 6\
**Last updated:** [April 10, 2024, 10:17am UTC](https://meta.discourse.org/t/cant-create-a-new-api-key-for-existing-user-maybe-bug/134099 "2024-04-10T10:17:27Z")

</div>

Can each user only have 1 API key? If this isn’t a bug, there definitely needs to be some guiding instructions here: When I type this, I cannot click “Save” – why? How about a tooltip or an error tip below that te…

---

## [Set up mail-receiver, but now site won't send any emails?](https://meta.discourse.org/t/set-up-mail-receiver-but-now-site-wont-send-any-emails/283817)

<div class="topic-metadata">

**Author:** [@ToddZ](https://meta.discourse.org/u/ToddZ)\
**Replies:** 11\
**Last updated:** [September 30, 2023, 12:47am UTC](https://meta.discourse.org/t/set-up-mail-receiver-but-now-site-wont-send-any-emails/283817 "2023-09-30T00:47:29Z")

</div>

Hm. I have the same Vultr setup as @MathiasFoster and @jryans here, and I ran into the same (Net::OpenTimeout) issue. ufw allow https got my incoming email working. But now the site won’t send any mail. Before setting u…

---

## [Spam Posts](https://meta.discourse.org/t/spam-posts/303182)

<div class="topic-metadata">

**Author:** [@Aditya\_Shevle](https://meta.discourse.org/u/Aditya_Shevle)\
**Replies:** 2\
**Last updated:** [April 10, 2024, 4:50am UTC](https://meta.discourse.org/t/spam-posts/303182 "2024-04-10T04:50:38Z")

</div>

Can someone please help me with SPAM POSTS? We are getting so many spams posts on a daily basis. See the attached screenshot. Thank you in advance!

---

## [How to align the category logo?](https://meta.discourse.org/t/how-to-align-the-category-logo/302979)

<div class="topic-metadata">

**Author:** [@Ahmed26](https://meta.discourse.org/u/Ahmed26)\
**Replies:** 4\
**Last updated:** [April 10, 2024, 1:03am UTC](https://meta.discourse.org/t/how-to-align-the-category-logo/302979 "2024-04-10T01:03:19Z")

</div>

How can I move the category logo to the subject line?

---

## [Icon deprecation warnings causing rate limiting issues](https://meta.discourse.org/t/icon-deprecation-warnings-causing-rate-limiting-issues/145586)

<div class="topic-metadata">

**Author:** [@RGJ](https://meta.discourse.org/u/RGJ)\
**Replies:** 6\
**Last updated:** [March 28, 2020, 5:16pm UTC](https://meta.discourse.org/t/icon-deprecation-warnings-causing-rate-limiting-issues/145586 "2020-03-28T17:16:15Z")

</div>

We’re seeing more and more of this lately: Themes and plugins are causing lots of “FA icon deprecation” warnings: and I have seen two different kind of responses to this: “don’t worry it’s just a warning” and “if yo…

---

## [How to disable the passkey feature?](https://meta.discourse.org/t/how-to-disable-the-passkey-feature/302739)

<div class="topic-metadata">

**Author:** [@kenjdarhan](https://meta.discourse.org/u/kenjdarhan)\
**Replies:** 8\
**Last updated:** [April 9, 2024, 5:50pm UTC](https://meta.discourse.org/t/how-to-disable-the-passkey-feature/302739 "2024-04-09T17:50:50Z")

</div>

Hello, How do I cancel the option to log in with a passkey for the forum users? Thanks.

---

## [Anything wrong with this component?](https://meta.discourse.org/t/anything-wrong-with-this-component/302997)

<div class="topic-metadata">

**Author:** [@Sherran](https://meta.discourse.org/u/Sherran)\
**Replies:** 2\
**Last updated:** [April 9, 2024, 2:53pm UTC](https://meta.discourse.org/t/anything-wrong-with-this-component/302997 "2024-04-09T14:53:33Z")

</div>

It is already the lastest version but it keeps popping up a warning. :no\_mouth: This is the component:(already the lastest version) :no\_mouth: This is the warning: Anything I can do? Downloaded here:Advanced Sea…

---

## [Who's Online doesn't work for me](https://meta.discourse.org/t/whos-online-doesnt-work-for-me/303021)

<div class="topic-metadata">

**Author:** [@eisammy](https://meta.discourse.org/u/eisammy)\
**Replies:** 5\
**Last updated:** [April 9, 2024, 12:58pm UTC](https://meta.discourse.org/t/whos-online-doesnt-work-for-me/303021 "2024-04-09T12:58:03Z")

</div>

I installed a plugin to list online members and nothing happen someone help me enable this function? plugin is broken or I did something wrong?

---

## [Hide users from search](https://meta.discourse.org/t/hide-users-from-search/302999)

<div class="topic-metadata">

**Author:** [@marpoe](https://meta.discourse.org/u/marpoe)\
**Replies:** 0\
**Last updated:** [April 9, 2024, 9:29am UTC](https://meta.discourse.org/t/hide-users-from-search/302999 "2024-04-09T09:29:46Z")

</div>

Hi, I have searched the last days and found several posts about search and users but there was no answer to that so I would like to address it here. I would like to disable the possibility to search for users in the adv…

---

## [Video thumbnails issue](https://meta.discourse.org/t/video-thumbnails-issue/263595)

<div class="topic-metadata">

**Author:** [@4ong](https://meta.discourse.org/u/4ong)\
**Replies:** 10\
**Last updated:** [April 9, 2024, 3:31am UTC](https://meta.discourse.org/t/video-thumbnails-issue/263595 "2024-04-09T03:31:09Z")

</div>

Hi, It seems that the official Mux Video Plugin doesn’t support thumbnails - and YouTube/Vimeo videos have nice thumbnails. What is the most correct way to fix it? Should I look in plugin logic or is there any thumbna…

---

## [What is the default color scheme? Can it be selected?](https://meta.discourse.org/t/what-is-the-default-color-scheme-can-it-be-selected/302916)

<div class="topic-metadata">

**Author:** [@dsims](https://meta.discourse.org/u/dsims)\
**Replies:** 2\
**Last updated:** [April 8, 2024, 8:17pm UTC](https://meta.discourse.org/t/what-is-the-default-color-scheme-can-it-be-selected/302916 "2024-04-08T20:17:12Z")

</div>

I created a new scheme (in the “Default” theme) and now I can’t get back to whatever the default was. What is the default color scheme on a new install?

---

## [What will be the proper way to troubleshoot the errors?](https://meta.discourse.org/t/what-will-be-the-proper-way-to-troubleshoot-the-errors/302822)

<div class="topic-metadata">

**Author:** [@Evgueni\_Plokhotniouk](https://meta.discourse.org/u/Evgueni_Plokhotniouk)\
**Replies:** 2\
**Last updated:** [April 8, 2024, 4:36pm UTC](https://meta.discourse.org/t/what-will-be-the-proper-way-to-troubleshoot-the-errors/302822 "2024-04-08T16:36:34Z")

</div>

Hello everyone, I have to support the discourse server where I see the error in the log below. What will be the correct approach to fix that error? The version is 3.3.0.beta1. Thanks app/views/layouts/application.html…

---

## [Category image not aligning as expected](https://meta.discourse.org/t/category-image-not-aligning-as-expected/302890)

<div class="topic-metadata">

**Author:** [@microhit](https://meta.discourse.org/u/microhit)\
**Replies:** 2\
**Last updated:** [April 8, 2024, 3:44pm UTC](https://meta.discourse.org/t/category-image-not-aligning-as-expected/302890 "2024-04-08T15:44:28Z")

</div>

I have same problem On Desktop, outer section of category looks fine but when i open a category, then flag is aligned on the left instead of center. It gets worse in mobile, again, flag aligned left

---

## [RE: Android app installation is not offered](https://meta.discourse.org/t/re-android-app-installation-is-not-offered/302758)

<div class="topic-metadata">

**Author:** [@Elena\_me](https://meta.discourse.org/u/Elena_me)\
**Replies:** 10\
**Last updated:** [April 8, 2024, 3:09pm UTC](https://meta.discourse.org/t/re-android-app-installation-is-not-offered/302758 "2024-04-08T15:09:37Z")

</div>

Dear Falco! My name is Elena and I would like to ask your assistance in app installation The problem is “Android app installation is not offered” in Google Chrome. I have read the whole info about this problem. What s…

---

## [Automatically set active members to follow a category](https://meta.discourse.org/t/automatically-set-active-members-to-follow-a-category/302859)

<div class="topic-metadata">

**Author:** [@noahl](https://meta.discourse.org/u/noahl)\
**Replies:** 3\
**Last updated:** [April 8, 2024, 3:06pm UTC](https://meta.discourse.org/t/automatically-set-active-members-to-follow-a-category/302859 "2024-04-08T15:06:56Z")

</div>

For a little context: Our forum has ~95K members Around a year ago, we migrated 3 separate forums and combined them into 1 We currently have an “Announcement” category which T1, T2, T3 & T4 groups are automatically “Wa…

---

## [Admin user not getting any notification emails](https://meta.discourse.org/t/admin-user-not-getting-any-notification-emails/299849)

<div class="topic-metadata">

**Author:** [@mirkomen77](https://meta.discourse.org/u/mirkomen77)\
**Replies:** 7\
**Last updated:** [April 8, 2024, 3:39am UTC](https://meta.discourse.org/t/admin-user-not-getting-any-notification-emails/299849 "2024-04-08T03:39:36Z")

</div>

I am trying to have the admin user of a self-hosted installation to get an email every time someone posts something. However, no chance. Emails are never sent (or skipped) to the admin user, but other users are getting …

---

## [How to start local discourse](https://meta.discourse.org/t/how-to-start-local-discourse/302800)

<div class="topic-metadata">

**Author:** [@JayDeb](https://meta.discourse.org/u/JayDeb)\
**Replies:** 0\
**Last updated:** [April 7, 2024, 10:14pm UTC](https://meta.discourse.org/t/how-to-start-local-discourse/302800 "2024-04-07T22:14:09Z")

</div>

Hi guys, I followed the instruction for installing discourse locally with docker on windows wsl and got everything up and running yesterday. But when I try to access discourse today at localhost:4200, I am getting “Thi…

---

## [Can I enable Post Voting with comments, but not votes?](https://meta.discourse.org/t/can-i-enable-post-voting-with-comments-but-not-votes/281526)

<div class="topic-metadata">

**Author:** [@apleschu](https://meta.discourse.org/u/apleschu)\
**Replies:** 2\
**Last updated:** [April 7, 2024, 4:56pm UTC](https://meta.discourse.org/t/can-i-enable-post-voting-with-comments-but-not-votes/281526 "2024-04-07T16:56:32Z")

</div>

Is there a way to get the comments on the posts without the voting? The voting is being abused too often in brigading, whereas the comments are really useful. (At least in our instance)

---

## [Requiring STRONG password for users with ADMIN privileges](https://meta.discourse.org/t/requiring-strong-password-for-users-with-admin-privileges/302726)

<div class="topic-metadata">

**Author:** [@fcmmark](https://meta.discourse.org/u/fcmmark)\
**Replies:** 4\
**Last updated:** [April 7, 2024, 2:29pm UTC](https://meta.discourse.org/t/requiring-strong-password-for-users-with-admin-privileges/302726 "2024-04-07T14:29:54Z")

</div>

Is there a way for Discourse to require users with ADMIN privileges to use STRONG passwords? This of course to prevent someone from hacking and messing with the core setup of our sites. Mark Ben’s Friends Rare Disease …

---

## [Category/tag sidebar notifications](https://meta.discourse.org/t/category-tag-sidebar-notifications/302769)

<div class="topic-metadata">

**Author:** [@Robin.Grant](https://meta.discourse.org/u/Robin.Grant)\
**Replies:** 2\
**Last updated:** [April 7, 2024, 1:47pm UTC](https://meta.discourse.org/t/category-tag-sidebar-notifications/302769 "2024-04-07T13:47:32Z")

</div>

Hey guys - my apologies, but I’ve searched and searched and can’t find the answer to this - how do I switch on category/tag sidebar notifications to use the little blue circle as this site does, rather than the “1 unread…

---

## [Tag Banner header text too small?](https://meta.discourse.org/t/tag-banner-header-text-too-small/302747)

<div class="topic-metadata">

**Author:** [@Gussie](https://meta.discourse.org/u/Gussie)\
**Replies:** 2\
**Last updated:** [April 7, 2024, 12:30pm UTC](https://meta.discourse.org/t/tag-banner-header-text-too-small/302747 "2024-04-07T12:30:53Z")

</div>

On my tag pages, the CSS of the title (the name of the tag) seems to be over-ridden so instead of a large and clear name, it is a small one. Where can I change or neutralise this CSS? The font-family and font-size seem t…

---

## [What is the direct URL for "watching first post" notification subscription?](https://meta.discourse.org/t/what-is-the-direct-url-for-watching-first-post-notification-subscription/301799)

<div class="topic-metadata">

**Author:** [@45thj5ej](https://meta.discourse.org/u/45thj5ej)\
**Replies:** 4\
**Last updated:** [April 6, 2024, 9:21pm UTC](https://meta.discourse.org/t/what-is-the-direct-url-for-watching-first-post-notification-subscription/301799 "2024-04-06T21:21:39Z")

</div>

I saw some topics on this, but none I saw had a simple direct URL. Basically, I want a direct URL that subscribes a user to a category when they click it on my site, which then notifies them by e-mail when a new topi…

---

## [Reply via Email — emails not getting to the staged user](https://meta.discourse.org/t/reply-via-email-emails-not-getting-to-the-staged-user/145394)

<div class="topic-metadata">

**Author:** [@sheldrake](https://meta.discourse.org/u/sheldrake)\
**Replies:** 7\
**Last updated:** [March 27, 2020, 8:18am UTC](https://meta.discourse.org/t/reply-via-email-emails-not-getting-to-the-staged-user/145394 "2020-03-27T08:18:56Z")

</div>

Hi. I have followed the advice here, thank you: Pop3 authenticated. I tested it by emailing our support email address — \[instance\]@gmail.com — from a completely different email account @other.com. Sure enough the emai…

---

## [Supported Free Installations](https://meta.discourse.org/t/supported-free-installations/302064)

<div class="topic-metadata">

**Author:** [@justanotherperson](https://meta.discourse.org/u/justanotherperson)\
**Replies:** 11\
**Last updated:** [April 5, 2024, 7:38pm UTC](https://meta.discourse.org/t/supported-free-installations/302064 "2024-04-05T19:38:42Z")

</div>

Me and an admin are trying to install Discourse on a cloud or whatever, but we hit a roadblock, and it was finding a supported install without having to pay any money. I tried searching, but all I found was something abo…

[Previous page](https://meta.discourse.org/c/support/6.md?page=206)

[Next page](https://meta.discourse.org/c/support/6.md?page=208)
