# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=213&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 214

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## [Prevent anons from downloading files incompatible with CDN](https://meta.discourse.org/t/prevent-anons-from-downloading-files-incompatible-with-cdn/230513)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 6\
**Last updated:** [June 24, 2022, 2:36pm UTC](https://meta.discourse.org/t/prevent-anons-from-downloading-files-incompatible-with-cdn/230513 "2022-06-24T14:36:47Z")

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I have a site where mp4 files are returning 404s. They have authorized\_extensions set to \*. The file uploads just fine. I see it in the filesystem. The permissions are right. file says that it’s an MP4 file. The record …

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## [Letter Avatar Service broken after Update to 2.9.0 beta5](https://meta.discourse.org/t/letter-avatar-service-broken-after-update-to-2-9-0-beta5/231001)

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**Author:** [@helmi](https://meta.discourse.org/u/helmi)\
**Replies:** 0\
**Last updated:** [June 24, 2022, 11:07am UTC](https://meta.discourse.org/t/letter-avatar-service-broken-after-update-to-2-9-0-beta5/231001 "2022-06-24T11:07:38Z")

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After updating to 2.9.0 beta5 today all Letter Avatars were broken and falling back to the default gray person avatar. I noticed that the letter avatar service only generates that default image no matter what URL combin…

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## [Is there a way to stop active theme's colors to apply to admin dashboard?](https://meta.discourse.org/t/is-there-a-way-to-stop-active-themes-colors-to-apply-to-admin-dashboard/230729)

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**Author:** [@riteshsaini](https://meta.discourse.org/u/riteshsaini)\
**Replies:** 3\
**Last updated:** [June 24, 2022, 11:12am UTC](https://meta.discourse.org/t/is-there-a-way-to-stop-active-themes-colors-to-apply-to-admin-dashboard/230729 "2022-06-24T11:12:54Z")

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I just customized the colors on my new Discourse install, and they are also automatically applied to the admin dashboard. I chose 7635f3 hex color in the tertiary and quaternary options, which is fine on the front-end, …

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## [How to setup Discourse on Ionos VPS S](https://meta.discourse.org/t/how-to-setup-discourse-on-ionos-vps-s/230986)

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**Author:** [@na30](https://meta.discourse.org/u/na30)\
**Replies:** 2\
**Last updated:** [June 24, 2022, 8:54am UTC](https://meta.discourse.org/t/how-to-setup-discourse-on-ionos-vps-s/230986 "2022-06-24T08:54:46Z")

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Hi. What do you think the limitations would be?

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## [Configure third -party social account login failed](https://meta.discourse.org/t/configure-third-party-social-account-login-failed/230899)

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**Author:** [@Chengjiu\_Su](https://meta.discourse.org/u/Chengjiu_Su)\
**Replies:** 0\
**Last updated:** [June 23, 2022, 1:27pm UTC](https://meta.discourse.org/t/configure-third-party-social-account-login-failed/230899 "2022-06-23T13:27:32Z")

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When the third -party application is equipped, jump to the forum, prompting the error Sorry, there was an error authorizing your account. Please Try Again. What causes this? The reference configuration third -party app…

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## [Suggestions for achieving a custom layout without having to code everything](https://meta.discourse.org/t/suggestions-for-achieving-a-custom-layout-without-having-to-code-everything/230787)

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**Author:** [@JamesDb](https://meta.discourse.org/u/JamesDb)\
**Replies:** 6\
**Last updated:** [June 23, 2022, 8:57am UTC](https://meta.discourse.org/t/suggestions-for-achieving-a-custom-layout-without-having-to-code-everything/230787 "2022-06-23T08:57:24Z")

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Hey everyone, I would like to make a custom landing page layout for the forum which displays the categories as boxes with the subcategories and the latest topics from that category in the same style as the latest topics…

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## [Basic Auth Disabled in Office 365](https://meta.discourse.org/t/basic-auth-disabled-in-office-365/228463)

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**Author:** [@bigfudge](https://meta.discourse.org/u/bigfudge)\
**Replies:** 5\
**Last updated:** [June 23, 2022, 8:04am UTC](https://meta.discourse.org/t/basic-auth-disabled-in-office-365/228463 "2022-06-23T08:04:55Z")

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Now that Basic Auth is essentially dead in o365\* (and dead for me since this week as I have just discovered our IT department have disabled for all accounts) I wonder whether there is any plan to support other auth metho…

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## [Strategies for identifying and triaging email / other critical errors?](https://meta.discourse.org/t/strategies-for-identifying-and-triaging-email-other-critical-errors/230599)

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**Author:** [@scztt](https://meta.discourse.org/u/scztt)\
**Replies:** 1\
**Last updated:** [June 23, 2022, 6:52am UTC](https://meta.discourse.org/t/strategies-for-identifying-and-triaging-email-other-critical-errors/230599 "2022-06-23T06:52:53Z")

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We recently encountered a problem on our Discourse where incoming emails were not being received due to (probably) an authentication problem with our email service. Unfortunately, this went on for an extended period (pos…

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## [Best practice for short and long topic descriptions](https://meta.discourse.org/t/best-practice-for-short-and-long-topic-descriptions/230633)

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**Author:** [@JamesDb](https://meta.discourse.org/u/JamesDb)\
**Replies:** 2\
**Last updated:** [June 23, 2022, 6:46am UTC](https://meta.discourse.org/t/best-practice-for-short-and-long-topic-descriptions/230633 "2022-06-23T06:46:22Z")

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So I’m trying to clean up a fairly disorganised forum. I have spent a bunch of time simplifying the forum’s categories and moving topics to the right place. Now we are recruiting moderators and want to inform the mods an…

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## [Translation of a few words does NOT work](https://meta.discourse.org/t/translation-of-a-few-words-does-not-work/230582)

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**Author:** [@Juraj\_Štefánik](https://meta.discourse.org/u/Juraj_%C5%A0tef%C3%A1nik)\
**Replies:** 0\
**Last updated:** [June 21, 2022, 9:00am UTC](https://meta.discourse.org/t/translation-of-a-few-words-does-not-work/230582 "2022-06-21T09:00:16Z")

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Hi, Why, when I translate some words, I don’t see the changes and I’m sure I’m translating the thing that is needed. For example, there is no other choice and I translate it and it still doesn’t translate to me. For exa…

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## [Post delay - 2 post](https://meta.discourse.org/t/post-delay-2-post/230730)

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**Author:** [@Juraj\_Štefánik](https://meta.discourse.org/u/Juraj_%C5%A0tef%C3%A1nik)\
**Replies:** 2\
**Last updated:** [June 22, 2022, 8:00am UTC](https://meta.discourse.org/t/post-delay-2-post/230730 "2022-06-22T08:00:09Z")

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Hello, EDIT: To make it clear, I have 2 problems: When I add a post to the forum, either as an administrator or a regular user, the post has a delay of 2 posts, so if I add post # 1, I have to add posts # 2 and # 3 …

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## [Code blocks in emails have empty newlines](https://meta.discourse.org/t/code-blocks-in-emails-have-empty-newlines/195271)

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**Author:** [@scztt](https://meta.discourse.org/u/scztt)\
**Replies:** 3\
**Last updated:** [June 21, 2022, 12:47pm UTC](https://meta.discourse.org/t/code-blocks-in-emails-have-empty-newlines/195271 "2022-06-21T12:47:17Z")

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Code blocks appear to be formatted with an empty newline between each line ONLY in the HTML portion of emails. They appear correctly on both the forum itself, and in the plain text portion of the email. This is not an em…

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## [Change home page style](https://meta.discourse.org/t/change-home-page-style/230509)

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**Author:** [@Jack855](https://meta.discourse.org/u/Jack855)\
**Replies:** 3\
**Last updated:** [June 20, 2022, 10:10pm UTC](https://meta.discourse.org/t/change-home-page-style/230509 "2022-06-20T22:10:11Z")

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How to change home page style like meta.discourse.org My forums take to too long to appear on some devi es any solutions

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## [BunnyCDN storage for automatic backups](https://meta.discourse.org/t/bunnycdn-storage-for-automatic-backups/230450)

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**Author:** [@riteshsaini](https://meta.discourse.org/u/riteshsaini)\
**Replies:** 4\
**Last updated:** [June 20, 2022, 2:42pm UTC](https://meta.discourse.org/t/bunnycdn-storage-for-automatic-backups/230450 "2022-06-20T14:42:35Z")

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Hello, Currently, I see there’s a way to set up automatic backup uploads to S3. Is there any way to set up the same for Bunny CDN storage? Regards

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## [How can I add app-ads.txt to my discourse web site?](https://meta.discourse.org/t/how-can-i-add-app-ads-txt-to-my-discourse-web-site/230473)

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**Author:** [@zeroarst](https://meta.discourse.org/u/zeroarst)\
**Replies:** 1\
**Last updated:** [June 20, 2022, 2:41pm UTC](https://meta.discourse.org/t/how-can-i-add-app-ads-txt-to-my-discourse-web-site/230473 "2022-06-20T14:41:11Z")

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I have a website for my app and my app has Admob. They suggest to upload a file app-ads.txt to the root of the website. for example, sampledomain.com/app-ads.txt. I have the access to the my hosting space, but don’t kno…

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## [RSS feed for "official plugins"](https://meta.discourse.org/t/rss-feed-for-official-plugins/230472)

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**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 1\
**Last updated:** [June 20, 2022, 1:58pm UTC](https://meta.discourse.org/t/rss-feed-for-official-plugins/230472 "2022-06-20T13:58:40Z")

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I’m trying this URL, but it yields page not found: https://meta.discourse.org/tags/c/plugin/22/official.rss What am I doing wrong?

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## [Agreement to Ts&Cs](https://meta.discourse.org/t/agreement-to-ts-cs/230469)

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**Author:** [@Feddy2021](https://meta.discourse.org/u/Feddy2021)\
**Replies:** 2\
**Last updated:** [June 20, 2022, 11:59am UTC](https://meta.discourse.org/t/agreement-to-ts-cs/230469 "2022-06-20T11:59:29Z")

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Hello. I have a slightly legal question. I’ve been searching for Ts&Cs agreement, but I could only find older conversations (apologies in advance if I’ve missed them) and so something might have changed since then. I am …

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## [Remove category name from google results](https://meta.discourse.org/t/remove-category-name-from-google-results/140462)

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**Author:** [@Jay91](https://meta.discourse.org/u/Jay91)\
**Replies:** 8\
**Last updated:** [June 20, 2022, 6:27am UTC](https://meta.discourse.org/t/remove-category-name-from-google-results/140462 "2022-06-20T06:27:05Z")

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When you search for our website in google the results show up like below: Topic title - category name - website name how we can prevent the category name from showing and make it like below? Topic Title - Website name …

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## [Sign up with link](https://meta.discourse.org/t/sign-up-with-link/230455)

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**Author:** [@val0101](https://meta.discourse.org/u/val0101)\
**Replies:** 2\
**Last updated:** [June 20, 2022, 6:17am UTC](https://meta.discourse.org/t/sign-up-with-link/230455 "2022-06-20T06:17:54Z")

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Is it possible to invite users to sign up with a link? Meaning that only the ones that receive the link can sign up.

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## [Discourse load balancer encounters problems, hoping to help](https://meta.discourse.org/t/discourse-load-balancer-encounters-problems-hoping-to-help/230271)

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**Author:** [@Chengjiu\_Su](https://meta.discourse.org/u/Chengjiu_Su)\
**Replies:** 7\
**Last updated:** [June 20, 2022, 1:52am UTC](https://meta.discourse.org/t/discourse-load-balancer-encounters-problems-hoping-to-help/230271 "2022-06-20T01:52:11Z")

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After the discourse configuration is configured with a load balancing, there is a problem with the access. There is only one white board page. The load balancing rear server configuration can be normal. When the load bal…

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## [Problem inserting Amazon search box (javascript) into site](https://meta.discourse.org/t/problem-inserting-amazon-search-box-javascript-into-site/113629)

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**Author:** [@WaitroseCarpark](https://meta.discourse.org/u/WaitroseCarpark)\
**Replies:** 0\
**Last updated:** [April 6, 2019, 10:29am UTC](https://meta.discourse.org/t/problem-inserting-amazon-search-box-javascript-into-site/113629 "2019-04-06T10:29:42Z")

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Amazon has a script where a search box is generated and links are generated that contain your affiliate ID. However, I’m having problems inserting it into the \</body\> section of a component. When trying to save the scri…

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## [Only let staff unlink social accounts?](https://meta.discourse.org/t/only-let-staff-unlink-social-accounts/227867)

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**Author:** [@cookieman768](https://meta.discourse.org/u/cookieman768)\
**Replies:** 4\
**Last updated:** [June 18, 2022, 11:58pm UTC](https://meta.discourse.org/t/only-let-staff-unlink-social-accounts/227867 "2022-06-18T23:58:37Z")

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So, I was wondering if this is something that could potentially be done - with how my community is set up, I do not want users being able to disassociate their Discord or Steam social login accounts. I was able to tweak …

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## [S3 assets folder, is a cleanup needed?](https://meta.discourse.org/t/s3-assets-folder-is-a-cleanup-needed/230367)

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**Author:** [@Benjamin\_D](https://meta.discourse.org/u/Benjamin_D)\
**Replies:** 2\
**Last updated:** [June 18, 2022, 8:58pm UTC](https://meta.discourse.org/t/s3-assets-folder-is-a-cleanup-needed/230367 "2022-06-18T20:58:38Z")

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I’m using Scaleway object storage for nearly 2 years now, almost flawlessly, but for the first time S3\_upload has timed out during the last rebuild, network issue? maybe… worked the second time, but it made me looked ins…

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## [My \<title\> doesn’t appear in the browser](https://meta.discourse.org/t/my-title-doesn-t-appear-in-the-browser/230350)

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**Author:** [@Reda](https://meta.discourse.org/u/Reda)\
**Replies:** 3\
**Last updated:** [June 17, 2022, 11:41pm UTC](https://meta.discourse.org/t/my-title-doesn-t-appear-in-the-browser/230350 "2022-06-17T23:41:39Z")

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I did a in my html file but it didn’t appear in the browser and I don’t know what us the problem

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## [Trouble with multisite backups on S3--backups stored in root](https://meta.discourse.org/t/trouble-with-multisite-backups-on-s3-backups-stored-in-root/229945)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 5\
**Last updated:** [June 17, 2022, 9:14pm UTC](https://meta.discourse.org/t/trouble-with-multisite-backups-on-s3-backups-stored-in-root/229945 "2022-06-17T21:14:29Z")

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I’ve got a multisite instance on an AWS EC2. I have backups configured like this: DISCOURSE\_S3\_BACKUP\_BUCKET: lc-sitename DISCOURSE\_S3\_SECRET\_ACCESS\_KEY: secret-key DISCOURSE\_S3\_ACCESS\_KEY\_ID: key-id DISCOURSE\_BACKUP…

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## [My forum stuck on blank page without content](https://meta.discourse.org/t/my-forum-stuck-on-blank-page-without-content/230344)

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**Author:** [@Jack855](https://meta.discourse.org/u/Jack855)\
**Replies:** 2\
**Last updated:** [June 17, 2022, 8:17pm UTC](https://meta.discourse.org/t/my-forum-stuck-on-blank-page-without-content/230344 "2022-06-17T20:17:33Z")

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Why is my forum stuck on the white page! no content or even links. I enable cloudflare check https://forum.ubtask.com

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## [How to sync the Topic view count back to the discourse?](https://meta.discourse.org/t/how-to-sync-the-topic-view-count-back-to-the-discourse/230129)

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**Author:** [@j3ang](https://meta.discourse.org/u/j3ang)\
**Replies:** 2\
**Last updated:** [June 16, 2022, 4:49pm UTC](https://meta.discourse.org/t/how-to-sync-the-topic-view-count-back-to-the-discourse/230129 "2022-06-16T16:49:56Z")

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Hi all, I have built an VUE SPA with discourse API to use on Wordpress, and was wondering if there’s way to send a POST request to update the Topic view count to discourse when user open the Topic on Wordpress?

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## [Improve Cumulative Layout Shift (CLS)](https://meta.discourse.org/t/improve-cumulative-layout-shift-cls/153204)

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**Author:** [@nujabes](https://meta.discourse.org/u/nujabes)\
**Replies:** 2\
**Last updated:** [June 16, 2022, 2:00pm UTC](https://meta.discourse.org/t/improve-cumulative-layout-shift-cls/153204 "2022-06-16T14:00:59Z")

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I got a warning message about Cumulative Layout Shift (CLS) from Google. The point should be less than 0.1 per page, but more than 2,000 pages of my discourse site indicate more than 0.25, which is not recommended by …

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## [How anonymous is the anonymous mode?](https://meta.discourse.org/t/how-anonymous-is-the-anonymous-mode/229987)

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**Author:** [@elopio](https://meta.discourse.org/u/elopio)\
**Replies:** 6\
**Last updated:** [June 16, 2022, 12:53pm UTC](https://meta.discourse.org/t/how-anonymous-is-the-anonymous-mode/229987 "2022-06-16T12:53:56Z")

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In the anonymous mode, it is not clear how strong is this anonymity. Are the discourse admins able to identify the user? Are the server admins able to identify the user? Or is this untraceable?

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## [Performance optimisation tips](https://meta.discourse.org/t/performance-optimisation-tips/226812)

<div class="topic-metadata">

**Author:** [@Dmitry\_Krasnoperov](https://meta.discourse.org/u/Dmitry_Krasnoperov)\
**Replies:** 3\
**Last updated:** [June 15, 2022, 12:39pm UTC](https://meta.discourse.org/t/performance-optimisation-tips/226812 "2022-06-15T12:39:46Z")

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Hi there, We have pretty large site (PG base is 97GB) + we store 256GB of images. It runs on Digital Ocean server — 6 vCPUs / 16GB / 320GB Disk. Is there any tips, tricks, scripts to optimise PG, rebuild something …

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