# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=214

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 215

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## [Is there an option to trigger a guidelines prompt for the first few posts a user does?](https://meta.discourse.org/t/is-there-an-option-to-trigger-a-guidelines-prompt-for-the-first-few-posts-a-user-does/299416)

<div class="topic-metadata">

**Author:** [@cezzitall\_oasis](https://meta.discourse.org/u/cezzitall_oasis)\
**Replies:** 5\
**Last updated:** [March 15, 2024, 3:08am UTC](https://meta.discourse.org/t/is-there-an-option-to-trigger-a-guidelines-prompt-for-the-first-few-posts-a-user-does/299416 "2024-03-15T03:08:37Z")

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I did some searching and am not seeming to find what I hope I can configure the nature of the community I am creating is sensitive and I would like to set a reminder to trigger before posting. I experienced something …

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## [Using Discourse in Health Tech consultation application](https://meta.discourse.org/t/using-discourse-in-health-tech-consultation-application/299119)

<div class="topic-metadata">

**Author:** [@Mohamed\_Orikat](https://meta.discourse.org/u/Mohamed_Orikat)\
**Replies:** 5\
**Last updated:** [March 15, 2024, 12:45am UTC](https://meta.discourse.org/t/using-discourse-in-health-tech-consultation-application/299119 "2024-03-15T00:45:24Z")

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I want to add a feature in which the patients can ask any kind of medical questions and receive answers from different doctors. Doctors to respond to patients’ questions. Some criteria will be applied on which replies fr…

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## [I would like the FAQ to be visible on the sidebar](https://meta.discourse.org/t/i-would-like-the-faq-to-be-visible-on-the-sidebar/299421)

<div class="topic-metadata">

**Author:** [@cezzitall\_oasis](https://meta.discourse.org/u/cezzitall_oasis)\
**Replies:** 3\
**Last updated:** [March 15, 2024, 12:27am UTC](https://meta.discourse.org/t/i-would-like-the-faq-to-be-visible-on-the-sidebar/299421 "2024-03-15T00:27:48Z")

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Apologies in advance I have not done anything like this in (cough) decades. between making sure my plan is correct, adding everything and organizing I am losing my place I have lost my breadcrumbs to allowing the top l…

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## [“Your Docker installation is not using a supported storage driver.”](https://meta.discourse.org/t/your-docker-installation-is-not-using-a-supported-storage-driver/159688)

<div class="topic-metadata">

**Author:** [@pauln](https://meta.discourse.org/u/pauln)\
**Replies:** 18\
**Last updated:** [March 15, 2024, 12:24am UTC](https://meta.discourse.org/t/your-docker-installation-is-not-using-a-supported-storage-driver/159688 "2024-03-15T00:24:36Z")

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Hey Guys, I have problem with an update giving me the following msg: If you wish to continue anyway using your existing unsupported storage driver, read the source code of launcher and figure out how to bypass this chec…

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## [Amazon SNS bounce reports not working since January](https://meta.discourse.org/t/amazon-sns-bounce-reports-not-working-since-january/299365)

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**Author:** [@Mr.X\_Mr.X](https://meta.discourse.org/u/Mr.X_Mr.X)\
**Replies:** 1\
**Last updated:** [March 14, 2024, 6:32pm UTC](https://meta.discourse.org/t/amazon-sns-bounce-reports-not-working-since-january/299365 "2024-03-14T18:32:11Z")

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I have a pretty big community and email notifications are a crucial part of our forum. However, since January (I guess due to an upgrade in Discourse) we no longer are receiving Amazon SNS bounce reports displayed in the…

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## [Unable to add RSS feed with discourse-rss-polling plugin](https://meta.discourse.org/t/unable-to-add-rss-feed-with-discourse-rss-polling-plugin/294368)

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**Author:** [@stevesong](https://meta.discourse.org/u/stevesong)\
**Replies:** 3\
**Last updated:** [February 25, 2024, 2:45am UTC](https://meta.discourse.org/t/unable-to-add-rss-feed-with-discourse-rss-polling-plugin/294368 "2024-02-25T02:45:12Z")

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I have installed the discourse-rss-polling plugin. When I go to admin/plugins to enable it, discourse reports “Unable to configure link to ‘RSS Polling’. Ensure ad-blockers are disabled and try reloading the page.” I a…

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## [My community users can't post anything](https://meta.discourse.org/t/my-community-users-cant-post-anything/299134)

<div class="topic-metadata">

**Author:** [@Rudi\_B](https://meta.discourse.org/u/Rudi_B)\
**Replies:** 4\
**Last updated:** [March 14, 2024, 2:38pm UTC](https://meta.discourse.org/t/my-community-users-cant-post-anything/299134 "2024-03-14T14:38:50Z")

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Hi, I’m fairly new to hosting a Discourse forum (not self hosted). I have been using Discourse as a user in other occatsons though. I have a basic plan, and I have added a bunch of users to the forum already, but they ar…

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## [Private posts and suspended users showing as broken links](https://meta.discourse.org/t/private-posts-and-suspended-users-showing-as-broken-links/299239)

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**Author:** [@ivoandov](https://meta.discourse.org/u/ivoandov)\
**Replies:** 1\
**Last updated:** [March 14, 2024, 2:37pm UTC](https://meta.discourse.org/t/private-posts-and-suspended-users-showing-as-broken-links/299239 "2024-03-14T14:37:41Z")

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Our Google Search Console is reporting over 400 broken link on our Forum, all of which are either private posts or suspended users. This is really hurting our SEO rankings. How can we set private posts and suspended user…

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## [Can I not use top-level domain names for installation?](https://meta.discourse.org/t/can-i-not-use-top-level-domain-names-for-installation/299309)

<div class="topic-metadata">

**Author:** [@yunge](https://meta.discourse.org/u/yunge)\
**Replies:** 3\
**Last updated:** [March 14, 2024, 2:29pm UTC](https://meta.discourse.org/t/can-i-not-use-top-level-domain-names-for-installation/299309 "2024-03-14T14:29:20Z")

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After I installed it using a top-level domain name, I cannot open the URL. Can this program only use second-level or third-level domain names?

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## [Insert Copyright symbol](https://meta.discourse.org/t/insert-copyright-symbol/297493)

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**Author:** [@fbpbdmin](https://meta.discourse.org/u/fbpbdmin)\
**Replies:** 28\
**Last updated:** [March 14, 2024, 1:36pm UTC](https://meta.discourse.org/t/insert-copyright-symbol/297493 "2024-03-14T13:36:15Z")

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if type (TM), it is rendered as ™ how to insert the © ? is there a list of these symbol shortcuts ? thanks

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## [Login via sso from another domain](https://meta.discourse.org/t/login-via-sso-from-another-domain/297237)

<div class="topic-metadata">

**Author:** [@karlson4ik](https://meta.discourse.org/u/karlson4ik)\
**Replies:** 1\
**Last updated:** [March 14, 2024, 9:34am UTC](https://meta.discourse.org/t/login-via-sso-from-another-domain/297237 "2024-03-14T09:34:24Z")

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If a user from the a.a.com domain goes to the b.b.com discourse site, an error occurs How can it be solved? If a user from domain a.a.com goes to the discourse site b.a.com, the login is successful Why does this ha…

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## [Crash Test Discourse](https://meta.discourse.org/t/crash-test-discourse/299246)

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**Author:** [@idontexist](https://meta.discourse.org/u/idontexist)\
**Replies:** 13\
**Last updated:** [March 14, 2024, 9:14am UTC](https://meta.discourse.org/t/crash-test-discourse/299246 "2024-03-14T09:14:01Z")

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Is there a discourse that I could test out like the mechanics that isn’t free-trial?

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## [Patreon plugin is not adding free patreon members to group](https://meta.discourse.org/t/patreon-plugin-is-not-adding-free-patreon-members-to-group/298724)

<div class="topic-metadata">

**Author:** [@a\_lilian](https://meta.discourse.org/u/a_lilian)\
**Replies:** 5\
**Last updated:** [March 14, 2024, 2:25am UTC](https://meta.discourse.org/t/patreon-plugin-is-not-adding-free-patreon-members-to-group/298724 "2024-03-14T02:25:11Z")

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Hello there! I’m trying to configure the Patreon plugin and I’ve run into a roadblock that I can’t figure out. Setup. I have a site hosted under the creator hosting plan. I have set up the Patreon plugin following these…

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## [Can I use Discourse for my pagebuilder app which create arbitrary urls each time](https://meta.discourse.org/t/can-i-use-discourse-for-my-pagebuilder-app-which-create-arbitrary-urls-each-time/299192)

<div class="topic-metadata">

**Author:** [@Test\_User1](https://meta.discourse.org/u/Test_User1)\
**Replies:** 2\
**Last updated:** [March 13, 2024, 10:20pm UTC](https://meta.discourse.org/t/can-i-use-discourse-for-my-pagebuilder-app-which-create-arbitrary-urls-each-time/299192 "2024-03-13T22:20:43Z")

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I run a site called inteldrop. This app allows users to create a permanent page and then assigns the page with a url that we do not decide. Each url is an arweave.net address, and here’s 2 examples: (I would post link b…

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## [Error in install AWS lightsail with CloudFlare](https://meta.discourse.org/t/error-in-install-aws-lightsail-with-cloudflare/299168)

<div class="topic-metadata">

**Author:** [@Ppantaleo](https://meta.discourse.org/u/Ppantaleo)\
**Replies:** 3\
**Last updated:** [March 13, 2024, 10:19pm UTC](https://meta.discourse.org/t/error-in-install-aws-lightsail-with-cloudflare/299168 "2024-03-13T22:19:16Z")

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Hi, I have my domain on namecheap pointing to CloudFlare. In CloudFlare I have an A record pointing to the static ip of my instance in AWS LightSail. But when I run: ./discourse-setup I get the error: Checking your dom…

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## [Time After Free Trial Expires](https://meta.discourse.org/t/time-after-free-trial-expires/298622)

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**Author:** [@justanotherperson](https://meta.discourse.org/u/justanotherperson)\
**Replies:** 5\
**Last updated:** [March 13, 2024, 8:10pm UTC](https://meta.discourse.org/t/time-after-free-trial-expires/298622 "2024-03-13T20:10:44Z")

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How much time do you have after the 14 days of the free trial are over? Me and an admin are trying to install Discourse on a server but I don’t have 30 minutes (or $150) and he has to go for a few days. We are really pan…

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## [Adding a new Chat Bot when using AI plugin](https://meta.discourse.org/t/adding-a-new-chat-bot-when-using-ai-plugin/299087)

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**Author:** [@Nadeem](https://meta.discourse.org/u/Nadeem)\
**Replies:** 0\
**Last updated:** [March 12, 2024, 10:17pm UTC](https://meta.discourse.org/t/adding-a-new-chat-bot-when-using-ai-plugin/299087 "2024-03-12T22:17:40Z")

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I want to add a new “Chat Bot” on discourse hosted enterprise instance, and link it to a “Third” hosted LLM. My model is hosted on a cloud service, so I have end point and key, and can test using Curl commands, the host…

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## [Post Redirect in Title to Discourse](https://meta.discourse.org/t/post-redirect-in-title-to-discourse/299199)

<div class="topic-metadata">

**Author:** [@NameLessGO](https://meta.discourse.org/u/NameLessGO)\
**Replies:** 1\
**Last updated:** [March 13, 2024, 5:42pm UTC](https://meta.discourse.org/t/post-redirect-in-title-to-discourse/299199 "2024-03-13T17:42:48Z")

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Created 3 plugins suggestions posts and in only one of them had it redirect to discourse.com In Github: added the link in first line with heading 1 in Reactions: thought it was the name title so didn’t add the link …

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## [How can I show X/Twitter posts on my site?](https://meta.discourse.org/t/how-can-i-show-x-twitter-posts-on-my-site/298832)

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**Author:** [@Ahmed26](https://meta.discourse.org/u/Ahmed26)\
**Replies:** 6\
**Last updated:** [March 13, 2024, 5:27pm UTC](https://meta.discourse.org/t/how-can-i-show-x-twitter-posts-on-my-site/298832 "2024-03-13T17:27:27Z")

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I found few components in meta but it doesn’t work Do you know any method?

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## [Can I backup multiple times a day, and are they safe if the server goes down](https://meta.discourse.org/t/can-i-backup-multiple-times-a-day-and-are-they-safe-if-the-server-goes-down/298778)

<div class="topic-metadata">

**Author:** [@مباركمبارك](https://meta.discourse.org/u/%D9%85%D8%A8%D8%A7%D8%B1%D9%83%D9%85%D8%A8%D8%A7%D8%B1%D9%83)\
**Replies:** 16\
**Last updated:** [March 13, 2024, 4:07pm UTC](https://meta.discourse.org/t/can-i-backup-multiple-times-a-day-and-are-they-safe-if-the-server-goes-down/298778 "2024-03-13T16:07:13Z")

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Hello people, I need your help, I’m new to this, I’m setting up my community on my server, I have questions about the backup, how can I configure it to do it 3 times a day? and is this backup safe? If something happens t…

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## [Questions about security](https://meta.discourse.org/t/questions-about-security/299180)

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**Author:** [@مباركمبارك](https://meta.discourse.org/u/%D9%85%D8%A8%D8%A7%D8%B1%D9%83%D9%85%D8%A8%D8%A7%D8%B1%D9%83)\
**Replies:** 0\
**Last updated:** [March 13, 2024, 3:27pm UTC](https://meta.discourse.org/t/questions-about-security/299180 "2024-03-13T15:27:09Z")

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I’m new here, and I would like someone to help me, in the security section where it shows the device and the login location, my installation always shows IPV6, I would like to somehow show IPV4 because I tested it and ev…

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## [Issues configuring AI image captions](https://meta.discourse.org/t/issues-configuring-ai-image-captions/298980)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 20\
**Last updated:** [March 13, 2024, 2:24pm UTC](https://meta.discourse.org/t/issues-configuring-ai-image-captions/298980 "2024-03-13T14:24:37Z")

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Setting seems to be set: But there doesn’t appear the ‘caption’ button in the editor: How can I make it work?

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## [How would you see all the users against you?](https://meta.discourse.org/t/how-would-you-see-all-the-users-against-you/298650)

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**Author:** [@idontexist](https://meta.discourse.org/u/idontexist)\
**Replies:** 13\
**Last updated:** [March 13, 2024, 12:09pm UTC](https://meta.discourse.org/t/how-would-you-see-all-the-users-against-you/298650 "2024-03-13T12:09:19Z")

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I didn’t really know what it’s called, so I couldn’t search it up :sweat\_smile: Basically, I want to know how to see all the stats of other users, like if you’re not in the top five You can still see how many times …

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## [Issue - Please wait before trying to login again](https://meta.discourse.org/t/issue-please-wait-before-trying-to-login-again/246904)

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**Author:** [@samp\_one](https://meta.discourse.org/u/samp_one)\
**Replies:** 7\
**Last updated:** [March 13, 2024, 1:41am UTC](https://meta.discourse.org/t/issue-please-wait-before-trying-to-login-again/246904 "2024-03-13T01:41:56Z")

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Some of my members are facing a constant issue. Snapshot below. Could anyone please help me understand why this is happening and which setting I should change to avoid this?

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## [AI bot personas don’t accept decimals for temperature, top\_p](https://meta.discourse.org/t/ai-bot-personas-don-t-accept-decimals-for-temperature-top-p/298243)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 13\
**Last updated:** [March 13, 2024, 1:14am UTC](https://meta.discourse.org/t/ai-bot-personas-don-t-accept-decimals-for-temperature-top-p/298243 "2024-03-13T01:14:40Z")

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Temperature and top\_p shoud be between 0 .. 1, eg. 0,4 (or 0.4; format comes from language settings, I reckon). Now it erases leading zero and decimal point when entered. So. 0,4 and right away it changes to plain 4. I…

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## [User receiving post edit notifications for post they didn't create](https://meta.discourse.org/t/user-receiving-post-edit-notifications-for-post-they-didnt-create/299090)

<div class="topic-metadata">

**Author:** [@sdpiowa](https://meta.discourse.org/u/sdpiowa)\
**Replies:** 3\
**Last updated:** [March 13, 2024, 12:01am UTC](https://meta.discourse.org/t/user-receiving-post-edit-notifications-for-post-they-didnt-create/299090 "2024-03-13T00:01:09Z")

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One of our user has been receiving post edit notices for a post they didn’t create (things like thread archiving, tagging, etc.). The post’s ownership did get changed a couple times in the past, but never to this particu…

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## [Images not included in emails](https://meta.discourse.org/t/images-not-included-in-emails/298961)

<div class="topic-metadata">

**Author:** [@مباركمبارك](https://meta.discourse.org/u/%D9%85%D8%A8%D8%A7%D8%B1%D9%83%D9%85%D8%A8%D8%A7%D8%B1%D9%83)\
**Replies:** 2\
**Last updated:** [March 12, 2024, 11:30pm UTC](https://meta.discourse.org/t/images-not-included-in-emails/298961 "2024-03-12T23:30:51Z")

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Has anyone had this error or knows how I can solve it, but all my email notifications, the profile images or emojis never arrived, only the written part arrived.

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## [How to put password as a AWS Parameter Store ARN in app.yml](https://meta.discourse.org/t/how-to-put-password-as-a-aws-parameter-store-arn-in-app-yml/299028)

<div class="topic-metadata">

**Author:** [@Gursharan\_Singh](https://meta.discourse.org/u/Gursharan_Singh)\
**Replies:** 3\
**Last updated:** [March 12, 2024, 7:17pm UTC](https://meta.discourse.org/t/how-to-put-password-as-a-aws-parameter-store-arn-in-app-yml/299028 "2024-03-12T19:17:48Z")

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Hello, I am running discourse setup in ec2 instance docker container. I am using external RDS Postgresql database. I want to pass on credentials as a ARN of parameter store in app.yml file. But seems like app.yml file i…

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## [Tags default notification](https://meta.discourse.org/t/tags-default-notification/298017)

<div class="topic-metadata">

**Author:** [@michnpet](https://meta.discourse.org/u/michnpet)\
**Replies:** 6\
**Last updated:** [March 12, 2024, 6:56pm UTC](https://meta.discourse.org/t/tags-default-notification/298017 "2024-03-12T18:56:27Z")

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Hello, if I want to set Tags default notification in Group \> some group \> Manage \> Tags I cannot save same tag for Watching and Tracking. I get 500 error In Logs I can see “ActiveRecord::RecordNotUnique (PG::UniqueV…

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## [Why does a category list resolve as categoryNone?](https://meta.discourse.org/t/why-does-a-category-list-resolve-as-categorynone/299015)

<div class="topic-metadata">

**Author:** [@manuel](https://meta.discourse.org/u/manuel)\
**Replies:** 2\
**Last updated:** [March 12, 2024, 5:07pm UTC](https://meta.discourse.org/t/why-does-a-category-list-resolve-as-categorynone/299015 "2024-03-12T17:07:07Z")

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I just came across this because I have a theme with panel styles that render slightly different depending on route. One of the categories on the client instance resolves as discovery.categoryNone. Would someone know why …

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