# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=216

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 217

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## [Forum structure advice](https://meta.discourse.org/t/forum-structure-advice/298429)

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**Author:** [@lemonade](https://meta.discourse.org/u/lemonade)\
**Replies:** 11\
**Last updated:** [March 8, 2024, 10:11pm UTC](https://meta.discourse.org/t/forum-structure-advice/298429 "2024-03-08T22:11:42Z")

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I’m in the early days of setting up our forum and wanted to seek some guidance. At the moment, I have 3 categories. General - An open space to ask for support or general questions/discussions. Game1 - A space dedicate…

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## [Ranking System - Gamification](https://meta.discourse.org/t/ranking-system-gamification/167436)

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**Author:** [@jousefm](https://meta.discourse.org/u/jousefm)\
**Replies:** 2\
**Last updated:** [March 8, 2024, 10:01pm UTC](https://meta.discourse.org/t/ranking-system-gamification/167436 "2024-03-08T22:01:21Z")

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Hey guys, Is there a plugin that allows a ranking system inside of the forum? Any input is highly appreciated :slight\_smile:

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## [Unable to edit/save long posts when using Apple Private Relay](https://meta.discourse.org/t/unable-to-edit-save-long-posts-when-using-apple-private-relay/298280)

<div class="topic-metadata">

**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 2\
**Last updated:** [March 8, 2024, 9:49pm UTC](https://meta.discourse.org/t/unable-to-edit-save-long-posts-when-using-apple-private-relay/298280 "2024-03-08T21:49:00Z")

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I’ve noticed this for a while now, whenever I try to edit a long-ish post, while I have Apple’s Private Relay switched on I just endlessly get the ‘saving’ animation. Also keeping getting this: Spurious "Draft is being …

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## [Turning my Discourse Standard install into a public BBS](https://meta.discourse.org/t/turning-my-discourse-standard-install-into-a-public-bbs/298621)

<div class="topic-metadata">

**Author:** [@Seth\_Godin](https://meta.discourse.org/u/Seth_Godin)\
**Replies:** 2\
**Last updated:** [March 8, 2024, 9:39pm UTC](https://meta.discourse.org/t/turning-my-discourse-standard-install-into-a-public-bbs/298621 "2024-03-08T21:39:58Z")

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I’ve followed the AI steps, but to no avail. When people go here: I’d like them to see the category, not be pushed to set up an account to enter. Just like meta, or the BoingBoing bbs. I turned off ‘invite only’ an…

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## [Error: Failed to bootstrap](https://meta.discourse.org/t/error-failed-to-bootstrap/298610)

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**Author:** [@Gonerdot](https://meta.discourse.org/u/Gonerdot)\
**Replies:** 5\
**Last updated:** [March 8, 2024, 8:36pm UTC](https://meta.discourse.org/t/error-failed-to-bootstrap/298610 "2024-03-08T20:36:40Z")

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Hello. I wanted to install the plugin, but after /rebuild app I got an out of memory error. I added disk space, rebooted the server and repeated /rebuild app, but this time I don’t understand what the problem is: /usr/…

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## [Remove description from Pinned Global?](https://meta.discourse.org/t/remove-description-from-pinned-global/298607)

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**Author:** [@Imgbi](https://meta.discourse.org/u/Imgbi)\
**Replies:** 1\
**Last updated:** [March 8, 2024, 7:08pm UTC](https://meta.discourse.org/t/remove-description-from-pinned-global/298607 "2024-03-08T19:08:37Z")

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Pinned has the thread title displayed on the homepage but the global pinned has the thread title and part of the thread content shows as description. How to remove the description and display only the thread title in th…

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## [Can you edit the admin menu?](https://meta.discourse.org/t/can-you-edit-the-admin-menu/298047)

<div class="topic-metadata">

**Author:** [@Gavin\_Hudson](https://meta.discourse.org/u/Gavin_Hudson)\
**Replies:** 11\
**Last updated:** [March 8, 2024, 6:40pm UTC](https://meta.discourse.org/t/can-you-edit-the-admin-menu/298047 "2024-03-08T18:40:33Z")

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My company would like to know if it’s possible to remove the ability for admins to view a user database. I know the first question in this thread will likely be why. It’s an issue of employee data privacy, and protec…

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## [Exploring Solutions for User Profile Picture Upload Problems](https://meta.discourse.org/t/exploring-solutions-for-user-profile-picture-upload-problems/298592)

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**Author:** [@SamRoberts](https://meta.discourse.org/u/SamRoberts)\
**Replies:** 2\
**Last updated:** [March 8, 2024, 4:42pm UTC](https://meta.discourse.org/t/exploring-solutions-for-user-profile-picture-upload-problems/298592 "2024-03-08T16:42:54Z")

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Is this process necessary to allow users to upload a profile picture? I have a user that isn’t being presented with this option, while others have been able to upload a profile picture, and they have pointed me towards t…

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## [Code highlighting failed because bunny.net CDN](https://meta.discourse.org/t/code-highlighting-failed-because-bunny-net-cdn/296333)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [March 8, 2024, 10:49am UTC](https://meta.discourse.org/t/code-highlighting-failed-because-bunny-net-cdn/296333 "2024-03-08T10:49:45Z")

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Someone compained that code highlighting isn’t working on their site. I’ve replicated the issue on mine. The issue seems to be that the CDN is blocked by CORS policy: I fixed the problem by adding js to the “add cors…

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## [Enabling public access](https://meta.discourse.org/t/enabling-public-access/298191)

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**Author:** [@Seth\_Godin](https://meta.discourse.org/u/Seth_Godin)\
**Replies:** 5\
**Last updated:** [March 7, 2024, 10:45pm UTC](https://meta.discourse.org/t/enabling-public-access/298191 "2024-03-07T22:45:04Z")

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I have a private Discourse and we’re now going to create a category that, like Meta, will allow our customers to get support via our Discourse. I’ve moved all the existing categories to be private with security to requi…

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## [Restricted Categories for emails receiving any mail](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365)

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**Author:** [@MKorndoerfer](https://meta.discourse.org/u/MKorndoerfer)\
**Replies:** 4\
**Last updated:** [March 7, 2024, 3:32pm UTC](https://meta.discourse.org/t/restricted-categories-for-emails-receiving-any-mail/298365 "2024-03-07T15:32:14Z")

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I want to setup some categories which are receiving administrative requests by email (i.e. mails that are sent to admin@mydomain.com). That category also accepts anonymous emails. That works just fine, but I have to all…

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## [Adding tags to topics created with Discourse Embed feature?](https://meta.discourse.org/t/adding-tags-to-topics-created-with-discourse-embed-feature/298363)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 3\
**Last updated:** [March 7, 2024, 2:56pm UTC](https://meta.discourse.org/t/adding-tags-to-topics-created-with-discourse-embed-feature/298363 "2024-03-07T14:56:37Z")

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Is it possible to add tags to topics that are created with the Discourse embed feature to embed comments on other pages? We want to embed Discourse in different areas of our documentation, and depending on the area that…

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## [Delete Topic/Thread by author?](https://meta.discourse.org/t/delete-topic-thread-by-author/298359)

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**Author:** [@Gwendoline\_Berlin](https://meta.discourse.org/u/Gwendoline_Berlin)\
**Replies:** 2\
**Last updated:** [March 7, 2024, 2:53pm UTC](https://meta.discourse.org/t/delete-topic-thread-by-author/298359 "2024-03-07T14:53:13Z")

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Hi, is there any option to give the user/authors of a thread or theme the possibility to delete their own theme/thread? Or is this only possible for moderation/administrators? THX, Gwen

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## [Exporting and re-importing site\_settings breaks discourse in many ways](https://meta.discourse.org/t/exporting-and-re-importing-site-settings-breaks-discourse-in-many-ways/298349)

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**Author:** [@pama](https://meta.discourse.org/u/pama)\
**Replies:** 2\
**Last updated:** [March 7, 2024, 2:15pm UTC](https://meta.discourse.org/t/exporting-and-re-importing-site-settings-breaks-discourse-in-many-ways/298349 "2024-03-07T14:15:48Z")

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Hello! We are trying to export site\_settings from a preview environment and import in production environment. Both ways we tried cause discourse to never load again: exporting db table directly, removing what it seems …

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## [Can I use the Subscriptions plugin on my own server?](https://meta.discourse.org/t/can-i-use-the-subscriptions-plugin-on-my-own-server/298210)

<div class="topic-metadata">

**Author:** [@user54321](https://meta.discourse.org/u/user54321)\
**Replies:** 4\
**Last updated:** [March 6, 2024, 5:15pm UTC](https://meta.discourse.org/t/can-i-use-the-subscriptions-plugin-on-my-own-server/298210 "2024-03-06T17:15:16Z")

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Hello! Can I use the Subscriptions plugin on my own server or do I have to have a hosting plan to use this plugin? Thank you!

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## [Embed forum topics with javarscript](https://meta.discourse.org/t/embed-forum-topics-with-javarscript/298324)

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**Author:** [@Benedek](https://meta.discourse.org/u/Benedek)\
**Replies:** 0\
**Last updated:** [March 7, 2024, 7:12am UTC](https://meta.discourse.org/t/embed-forum-topics-with-javarscript/298324 "2024-03-07T07:12:58Z")

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Hi! I would like to embed some forum topics into our website. The official way is working properly. However when I try to embed the widget after some user interaction (in my case show widget only after cookie consent o…

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## [After the update, the site did not open and the backup database was not loaded](https://meta.discourse.org/t/after-the-update-the-site-did-not-open-and-the-backup-database-was-not-loaded/295786)

<div class="topic-metadata">

**Author:** [@kuaza](https://meta.discourse.org/u/kuaza)\
**Replies:** 5\
**Last updated:** [March 7, 2024, 5:05am UTC](https://meta.discourse.org/t/after-the-update-the-site-did-not-open-and-the-backup-database-was-not-loaded/295786 "2024-03-07T05:05:03Z")

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I updated the site, then it started giving nginx errors. I couldn’t reach the site. No matter what I did, it didn’t work. So I made a new installation and tried to add yesterday’s food. However, I was not successful in t…

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## [Forum Engine's Search Functionality for Inflected Cyrillic Words](https://meta.discourse.org/t/forum-engines-search-functionality-for-inflected-cyrillic-words/286287)

<div class="topic-metadata">

**Author:** [@meglio](https://meta.discourse.org/u/meglio)\
**Replies:** 1\
**Last updated:** [March 7, 2024, 5:00am UTC](https://meta.discourse.org/t/forum-engines-search-functionality-for-inflected-cyrillic-words/286287 "2024-03-07T05:00:23Z")

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Should a forum engine correctly search for a word written in Cyrillic if it is inflected, but the root of the word remains the same? The inflection might involve, for example, gender, number, or case.

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## [Best option to have category "hidden" on Discourse, but otherwise accessible if you have the link?](https://meta.discourse.org/t/best-option-to-have-category-hidden-on-discourse-but-otherwise-accessible-if-you-have-the-link/298003)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 13\
**Last updated:** [March 6, 2024, 11:23pm UTC](https://meta.discourse.org/t/best-option-to-have-category-hidden-on-discourse-but-otherwise-accessible-if-you-have-the-link/298003 "2024-03-06T23:23:59Z")

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File sharing sites, video upload sites, they all have a feature where you can have an “unlisted” file/video—the video/file exists, anyone can access it, it’s just not published anywhere. I am looking to accomplish the s…

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## [Reply-by email pop3 auth failure](https://meta.discourse.org/t/reply-by-email-pop3-auth-failure/297873)

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**Author:** [@sadie](https://meta.discourse.org/u/sadie)\
**Replies:** 4\
**Last updated:** [March 6, 2024, 11:07pm UTC](https://meta.discourse.org/t/reply-by-email-pop3-auth-failure/297873 "2024-03-06T23:07:04Z")

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After trying to setup with a gmail account – failure message said google wanted oauth2 in addition to user/pass .. I’m trying to get it to go on openinbox.com – not awfully expensive, supports starttls I can verify log…

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## [How to Copy and Share Image Links within a Discourse Forum?](https://meta.discourse.org/t/how-to-copy-and-share-image-links-within-a-discourse-forum/297549)

<div class="topic-metadata">

**Author:** [@BCHK](https://meta.discourse.org/u/BCHK)\
**Replies:** 5\
**Last updated:** [March 6, 2024, 8:14pm UTC](https://meta.discourse.org/t/how-to-copy-and-share-image-links-within-a-discourse-forum/297549 "2024-03-06T20:14:04Z")

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How do you get links within a forum from images already shared in the forum - to show up in a thread as the full image and not just the link. I’ve read this thread - and I understand that “https” links to images should …

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## [Preventing staff from using external authentication providers](https://meta.discourse.org/t/preventing-staff-from-using-external-authentication-providers/298228)

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**Author:** [@hello-smile6](https://meta.discourse.org/u/hello-smile6)\
**Replies:** 0\
**Last updated:** [March 6, 2024, 5:53pm UTC](https://meta.discourse.org/t/preventing-staff-from-using-external-authentication-providers/298228 "2024-03-06T17:53:03Z")

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Is there some way to prevent all staff members from being able to use external authentication providers (e.g. github authentication) to log in without forcing 2FA for staff members?

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## [Sub-sub-categories CSS regressions and additional functionality to customise their behaviour](https://meta.discourse.org/t/sub-sub-categories-css-regressions-and-additional-functionality-to-customise-their-behaviour/298035)

<div class="topic-metadata">

**Author:** [@almereyda](https://meta.discourse.org/u/almereyda)\
**Replies:** 3\
**Last updated:** [March 6, 2024, 6:12pm UTC](https://meta.discourse.org/t/sub-sub-categories-css-regressions-and-additional-functionality-to-customise-their-behaviour/298035 "2024-03-06T18:12:10Z")

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After activating the third layer of sub-sub-categories, as explained in Sub-sub-categories - #7 by Michael\_Uray, we are observing certain regressions of this (undocumented) feature. Looking at the visual glitch describe…

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## [FAQ page tabs](https://meta.discourse.org/t/faq-page-tabs/298203)

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**Author:** [@Mollyvog](https://meta.discourse.org/u/Mollyvog)\
**Replies:** 1\
**Last updated:** [March 6, 2024, 5:53pm UTC](https://meta.discourse.org/t/faq-page-tabs/298203 "2024-03-06T17:53:44Z")

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Hello, I need to make changes to our FAQ page and I’m a bit stuck. I need to: Keep the terms and conditions on this page (so tabbed rather than opening a new page) Change Help to our Help using this site - Sue …

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## [How are \`system\_messages.welcome\_user.\*\` values used?](https://meta.discourse.org/t/how-are-system-messages-welcome-user-values-used/295659)

<div class="topic-metadata">

**Author:** [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Replies:** 11\
**Last updated:** [March 6, 2024, 5:23pm UTC](https://meta.discourse.org/t/how-are-system-messages-welcome-user-values-used/295659 "2024-03-06T17:23:44Z")

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I thought the system\_messages.welcome\_user.\* fields formed an email, but I signed up with my personal account and never received this welcome. (I’ve checked spam.) Is this vestigial? If not, where should I be looking?

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## [Auto deleted user by System](https://meta.discourse.org/t/auto-deleted-user-by-system/298155)

<div class="topic-metadata">

**Author:** [@Aditya\_Shevle](https://meta.discourse.org/u/Aditya_Shevle)\
**Replies:** 3\
**Last updated:** [March 6, 2024, 2:31pm UTC](https://meta.discourse.org/t/auto-deleted-user-by-system/298155 "2024-03-06T14:31:19Z")

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Hi, I have come to know that system is automatically deleting user which i can check from the logs. Can anyone help me to stop this? You can see the attached screenshot. Thank you in advance!

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## [Small performance optimization for Ad Manager](https://meta.discourse.org/t/small-performance-optimization-for-ad-manager/144093)

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**Author:** [@mentalstring](https://meta.discourse.org/u/mentalstring)\
**Replies:** 2\
**Last updated:** [March 13, 2020, 6:27pm UTC](https://meta.discourse.org/t/small-performance-optimization-for-ad-manager/144093 "2020-03-13T18:27:22Z")

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For some time now, Google recommends loading the AdManager library from the securepubads.g.doubleclick.net domain instead of googletagservices.com. While it works fine as is, this is a small performance optimization beca…

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## [Reply Mailinglist](https://meta.discourse.org/t/reply-mailinglist/297732)

<div class="topic-metadata">

**Author:** [@Taste-OF-IT](https://meta.discourse.org/u/Taste-OF-IT)\
**Replies:** 5\
**Last updated:** [March 6, 2024, 12:54pm UTC](https://meta.discourse.org/t/reply-mailinglist/297732 "2024-03-06T12:54:43Z")

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Hi, i try using mailing list and mail reply. I have a selfhosted Discourse container. All work well. Emails are received and send. Mails from new Topics are send and received. But if i answer to an email and topic i got…

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## [RSS polling doesn't work since dec 2022](https://meta.discourse.org/t/rss-polling-doesnt-work-since-dec-2022/296458)

<div class="topic-metadata">

**Author:** [@Mte90](https://meta.discourse.org/u/Mte90)\
**Replies:** 20\
**Last updated:** [March 6, 2024, 12:36pm UTC](https://meta.discourse.org/t/rss-polling-doesnt-work-since-dec-2022/296458 "2024-03-06T12:36:00Z")

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In our forum we have configured it to extract various feed, those feeeds works but as the plugin doesn’t have any log, and it isn’t possible to run manually it is impossible to debug it. I checked the plugin code and th…

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## [Are RSS feed GETs counted as page views?](https://meta.discourse.org/t/are-rss-feed-gets-counted-as-page-views/298057)

<div class="topic-metadata">

**Author:** [@simonmic](https://meta.discourse.org/u/simonmic)\
**Replies:** 0\
**Last updated:** [March 5, 2024, 8:37pm UTC](https://meta.discourse.org/t/are-rss-feed-gets-counted-as-page-views/298057 "2024-03-05T20:37:08Z")

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G’day all. When feed readers poll your hosted discourse’s RSS feeds, does that use up page views quota ?

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