# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=219

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 220

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## [Moderation seems really clumsy](https://meta.discourse.org/t/moderation-seems-really-clumsy/296855)

<div class="topic-metadata">

**Author:** [@ajtowns](https://meta.discourse.org/u/ajtowns)\
**Replies:** 1\
**Last updated:** [February 27, 2024, 6:33am UTC](https://meta.discourse.org/t/moderation-seems-really-clumsy/296855 "2024-02-27T06:33:33Z")

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Hi, When moderating replies, I’d like to be able to: hide the post inform the user why the post is hidden, preferably quoting it in a direct message to the user possibly add a staff-coloured comment to the topic as to…

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## [How do I create a blank page within Discourse](https://meta.discourse.org/t/how-do-i-create-a-blank-page-within-discourse/296850)

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**Author:** [@HisFocus](https://meta.discourse.org/u/HisFocus)\
**Replies:** 2\
**Last updated:** [February 27, 2024, 5:53am UTC](https://meta.discourse.org/t/how-do-i-create-a-blank-page-within-discourse/296850 "2024-02-27T05:53:24Z")

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I would like to create a new blank page (one that could be edited through Discourse). I want to create a new menu item to that Discourse page. Is there a “blank” page that Discourse allows for this purpose? I’m not lo…

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## [Why Filter doesn't show me options like the shown on Meta?](https://meta.discourse.org/t/why-filter-doesnt-show-me-options-like-the-shown-on-meta/296839)

<div class="topic-metadata">

**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 2\
**Last updated:** [February 27, 2024, 5:23am UTC](https://meta.discourse.org/t/why-filter-doesnt-show-me-options-like-the-shown-on-meta/296839 "2024-02-27T05:23:14Z")

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Meta’s Filter box shows all options like this: While my site doesn’t show these ‘Filter: Options’:

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## [Is there a setting within the app that allows for sound notifications?](https://meta.discourse.org/t/is-there-a-setting-within-the-app-that-allows-for-sound-notifications/295945)

<div class="topic-metadata">

**Author:** [@HisFocus](https://meta.discourse.org/u/HisFocus)\
**Replies:** 6\
**Last updated:** [February 27, 2024, 3:21am UTC](https://meta.discourse.org/t/is-there-a-setting-within-the-app-that-allows-for-sound-notifications/295945 "2024-02-27T03:21:14Z")

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I have two completely separate discourse forums that I follow. This one, and my own. When I receive a notification from THIS forum on my phone, I get a sound notification. However, from my personal forum, I don’t. Is…

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## [Renaming screenshots in the composer before posting](https://meta.discourse.org/t/renaming-screenshots-in-the-composer-before-posting/297053)

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**Author:** [@Moin](https://meta.discourse.org/u/Moin)\
**Replies:** 0\
**Last updated:** [February 26, 2024, 10:38pm UTC](https://meta.discourse.org/t/renaming-screenshots-in-the-composer-before-posting/297053 "2024-02-26T22:38:00Z")

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Can you rename a screenshot after uploading it to the template (and before publishing it)?

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## [View simple version of a topic](https://meta.discourse.org/t/view-simple-version-of-a-topic/296730)

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**Author:** [@Isambard](https://meta.discourse.org/u/Isambard)\
**Replies:** 6\
**Last updated:** [February 26, 2024, 9:20pm UTC](https://meta.discourse.org/t/view-simple-version-of-a-topic/296730 "2024-02-26T21:20:28Z")

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Is there a way of seeing a simple version of a topic? Use case is that I simply want to highlight all text in a topic to copy and paste into a document and want to avoid metadata such as poster name, dates, button text e…

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## [Telegram to Discourse transferring dialogues to a topic](https://meta.discourse.org/t/telegram-to-discourse-transferring-dialogues-to-a-topic/238905)

<div class="topic-metadata">

**Author:** [@Алексей\_Батурин1](https://meta.discourse.org/u/%D0%90%D0%BB%D0%B5%D0%BA%D1%81%D0%B5%D0%B9_%D0%91%D0%B0%D1%82%D1%83%D1%80%D0%B8%D0%BD1)\
**Replies:** 1\
**Last updated:** [February 26, 2024, 6:29pm UTC](https://meta.discourse.org/t/telegram-to-discourse-transferring-dialogues-to-a-topic/238905 "2024-02-26T18:29:19Z")

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Hello, I am developing a script to transfer the Telegram community to Discourse. So far tested on several groups successfully tolerated: Users (new ones are created based on nicknames from Telegram) Attached pictures …

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## [Access Blocked Issue When Entering from Social Media](https://meta.discourse.org/t/access-blocked-issue-when-entering-from-social-media/296714)

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**Author:** [@hiccup](https://meta.discourse.org/u/hiccup)\
**Replies:** 3\
**Last updated:** [February 26, 2024, 4:06pm UTC](https://meta.discourse.org/t/access-blocked-issue-when-entering-from-social-media/296714 "2024-02-26T16:06:52Z")

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Hello, Yesterday, I opened the link https://meta.discourse.org from an old message of mine on Instagram, and when I tried to log in, I couldn’t. The only solution was to open the browser and log in the usual way. Is the…

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## [Is there a way to enable payments with AliPay through Stripe?](https://meta.discourse.org/t/is-there-a-way-to-enable-payments-with-alipay-through-stripe/297070)

<div class="topic-metadata">

**Author:** [@LorenzoNey](https://meta.discourse.org/u/LorenzoNey)\
**Replies:** 2\
**Last updated:** [February 26, 2024, 2:34pm UTC](https://meta.discourse.org/t/is-there-a-way-to-enable-payments-with-alipay-through-stripe/297070 "2024-02-26T14:34:20Z")

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Hi guys, Is there a way to enable payments with AliPay through Stripe? I’ve enabled payments with AliPay through Stripe but can’t see the option on the subscriptions page, Thank you

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## [Set the time of day that Activity Summary emails are sent?](https://meta.discourse.org/t/set-the-time-of-day-that-activity-summary-emails-are-sent/296755)

<div class="topic-metadata">

**Author:** [@pacharanero](https://meta.discourse.org/u/pacharanero)\
**Replies:** 0\
**Last updated:** [February 26, 2024, 12:54pm UTC](https://meta.discourse.org/t/set-the-time-of-day-that-activity-summary-emails-are-sent/296755 "2024-02-26T12:54:02Z")

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Is there any way to set the time of day that Activity Summary emails are sent? Or is it different for every user, based on a certain number of days/hours since their last visit?

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## [Category move](https://meta.discourse.org/t/category-move/296720)

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**Author:** [@emmanuelkatto](https://meta.discourse.org/u/emmanuelkatto)\
**Replies:** 2\
**Last updated:** [February 26, 2024, 10:44am UTC](https://meta.discourse.org/t/category-move/296720 "2024-02-26T10:44:51Z")

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Can someone tell me if we can move a category to another?

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## [Adsense - advertisement blank on some page](https://meta.discourse.org/t/adsense-advertisement-blank-on-some-page/296713)

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**Author:** [@jimmyle](https://meta.discourse.org/u/jimmyle)\
**Replies:** 2\
**Last updated:** [February 26, 2024, 9:48am UTC](https://meta.discourse.org/t/adsense-advertisement-blank-on-some-page/296713 "2024-02-26T09:48:38Z")

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When I added the GG ads to our platform, it already worked well on some categories. But It always be blank on the homepage. I try to change all settings available but it seems still not working. Any suggestions on th…

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## [New users cannot be created through the LDAP plugin](https://meta.discourse.org/t/new-users-cannot-be-created-through-the-ldap-plugin/296443)

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**Author:** [@Paradoxcron](https://meta.discourse.org/u/Paradoxcron)\
**Replies:** 2\
**Last updated:** [February 26, 2024, 6:00am UTC](https://meta.discourse.org/t/new-users-cannot-be-created-through-the-ldap-plugin/296443 "2024-02-26T06:00:49Z")

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Since the update to version v3.2.0, new users are no longer being created through the LDAP plugin v0.61 (from Jon Bake). When I try to log in with a new user, the browser just returns to the welcome page. In the meantim…

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## [New bulk email requirements for gmail?](https://meta.discourse.org/t/new-bulk-email-requirements-for-gmail/296686)

<div class="topic-metadata">

**Author:** [@lizgehret](https://meta.discourse.org/u/lizgehret)\
**Replies:** 1\
**Last updated:** [February 25, 2024, 7:05am UTC](https://meta.discourse.org/t/new-bulk-email-requirements-for-gmail/296686 "2024-02-25T07:05:06Z")

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Hello! :wave: I am an admin of the QIIME 2 Forum, and we recently received this email regarding updated requirements for bulk email senders: https://app.sparkmailapp.com/web-share/2JscAvw\_DM7XoipAzim9pgWqId4cgUiuwF1kHZ…

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## [Not able to log in after restoring a backup](https://meta.discourse.org/t/not-able-to-log-in-after-restoring-a-backup/296449)

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**Author:** [@A\_A](https://meta.discourse.org/u/A_A)\
**Replies:** 5\
**Last updated:** [February 25, 2024, 10:59am UTC](https://meta.discourse.org/t/not-able-to-log-in-after-restoring-a-backup/296449 "2024-02-25T10:59:31Z")

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Hi I have a Communiteq hosted forum and another self-hosted forum, hosted on digitalocean. I took a backup of communiteq hosted forum today and restored it on my DO forum through the UI. After that, I am not able to lo…

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## [I'm mention a AI character I created in a topic on the forum, but I'm getting a 500 error message](https://meta.discourse.org/t/im-mention-a-ai-character-i-created-in-a-topic-on-the-forum-but-im-getting-a-500-error-message/296612)

<div class="topic-metadata">

**Author:** [@kuaza](https://meta.discourse.org/u/kuaza)\
**Replies:** 1\
**Last updated:** [February 24, 2024, 10:24pm UTC](https://meta.discourse.org/t/im-mention-a-ai-character-i-created-in-a-topic-on-the-forum-but-im-getting-a-500-error-message/296612 "2024-02-24T22:24:57Z")

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I’m mention a AI character I created in a topic on the forum, but I’m getting a 500 error message. (I turn on the mention setting when creating the character.) Example console error: logs error message: Message (3 c…

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## [Cannot see hidden posts](https://meta.discourse.org/t/cannot-see-hidden-posts/296599)

<div class="topic-metadata">

**Author:** [@Kevin\_Lu1](https://meta.discourse.org/u/Kevin_Lu1)\
**Replies:** 6\
**Last updated:** [February 24, 2024, 9:14pm UTC](https://meta.discourse.org/t/cannot-see-hidden-posts/296599 "2024-02-24T21:14:16Z")

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Hello, is there a way to see flagged/hidden posts, because in one of the discourse forums there isn’t an option to unhide it. Thanks.

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## [How to install more than one discourse via Ubuntu](https://meta.discourse.org/t/how-to-install-more-than-one-discourse-via-ubuntu/296590)

<div class="topic-metadata">

**Author:** [@Ahmed26](https://meta.discourse.org/u/Ahmed26)\
**Replies:** 1\
**Last updated:** [February 24, 2024, 3:38pm UTC](https://meta.discourse.org/t/how-to-install-more-than-one-discourse-via-ubuntu/296590 "2024-02-24T15:38:21Z")

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What should I do to set up the 2nd discourse forum on my server? The system I use is Ubuntu Do you know a document? I want to host 3 or 4 sites on a single server

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## [Migrating embedded topics from topicId to automatic topic creation](https://meta.discourse.org/t/migrating-embedded-topics-from-topicid-to-automatic-topic-creation/284553)

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**Author:** [@n1bff](https://meta.discourse.org/u/n1bff)\
**Replies:** 3\
**Last updated:** [February 23, 2024, 9:49pm UTC](https://meta.discourse.org/t/migrating-embedded-topics-from-topicid-to-automatic-topic-creation/284553 "2024-02-23T21:49:39Z")

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The environment: I have a Discourse forum and a website. The website has pages. The pages use embedded Discourse topics for commenting. As part of a migration process I am currently using a hard-coded mapping of “webpag…

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## [Is it possible to recover/reset account if hardware 2fa key is lost?](https://meta.discourse.org/t/is-it-possible-to-recover-reset-account-if-hardware-2fa-key-is-lost/296533)

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**Author:** [@maxb](https://meta.discourse.org/u/maxb)\
**Replies:** 4\
**Last updated:** [February 23, 2024, 8:43pm UTC](https://meta.discourse.org/t/is-it-possible-to-recover-reset-account-if-hardware-2fa-key-is-lost/296533 "2024-02-23T20:43:00Z")

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Hello all, I am dealing with an account of a user who lost his physical 2FA key (I assume a YubiKey or something similar). Is it possible for me to manually reset his password/allow him to bypass his 2FA one time in ord…

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## [Outlook SMTP Server Issues (SMTPSyntaxError)](https://meta.discourse.org/t/outlook-smtp-server-issues-smtpsyntaxerror/296414)

<div class="topic-metadata">

**Author:** [@bluiavato](https://meta.discourse.org/u/bluiavato)\
**Replies:** 4\
**Last updated:** [February 23, 2024, 6:26pm UTC](https://meta.discourse.org/t/outlook-smtp-server-issues-smtpsyntaxerror/296414 "2024-02-23T18:26:30Z")

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Hello all! I’ve been working around and trying to spin up a self-hosted instance of Discourse on a CentOS server. For the most part, things look to be good, as I’ve got the hostname and other things all configured, and …

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## [Remove user from group chat](https://meta.discourse.org/t/remove-user-from-group-chat/296480)

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**Author:** [@ranjeet](https://meta.discourse.org/u/ranjeet)\
**Replies:** 1\
**Last updated:** [February 23, 2024, 1:02pm UTC](https://meta.discourse.org/t/remove-user-from-group-chat/296480 "2024-02-23T13:02:47Z")

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How can I remove a user from a group chat?

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## [Position of avatar on mobile version](https://meta.discourse.org/t/position-of-avatar-on-mobile-version/296457)

<div class="topic-metadata">

**Author:** [@AdyR](https://meta.discourse.org/u/AdyR)\
**Replies:** 2\
**Last updated:** [February 23, 2024, 9:59am UTC](https://meta.discourse.org/t/position-of-avatar-on-mobile-version/296457 "2024-02-23T09:59:50Z")

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Hi, I use a forum that uses Discourse, so I’m not sure if this problem is in the core or a configuration issue. Basically, in the mobile view, my avatar is off screen to the right so to view it and see if I have notifi…

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## [3.1.x to 3.2.0 upgrade hangs/fails on 1GB instance](https://meta.discourse.org/t/3-1-x-to-3-2-0-upgrade-hangs-fails-on-1gb-instance/293743)

<div class="topic-metadata">

**Author:** [@RBoy](https://meta.discourse.org/u/RBoy)\
**Replies:** 34\
**Last updated:** [February 23, 2024, 6:35am UTC](https://meta.discourse.org/t/3-1-x-to-3-2-0-upgrade-hangs-fails-on-1gb-instance/293743 "2024-02-23T06:35:59Z")

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Any assistance would be appreciated. Been trying to upgrade 3.1.5 to 3.2.0 for the last 8 hours. It just seems to hang here: Ensuring launcher is up to date Fetching origin Launcher is up-to-date Stopping old container…

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## [Is there a way to remove the Feedback category from homepage but NOT from Hamburger Menu?](https://meta.discourse.org/t/is-there-a-way-to-remove-the-feedback-category-from-homepage-but-not-from-hamburger-menu/296418)

<div class="topic-metadata">

**Author:** [@HisFocus](https://meta.discourse.org/u/HisFocus)\
**Replies:** 13\
**Last updated:** [February 23, 2024, 5:35am UTC](https://meta.discourse.org/t/is-there-a-way-to-remove-the-feedback-category-from-homepage-but-not-from-hamburger-menu/296418 "2024-02-23T05:35:54Z")

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It is possible to remove the Feedback category (or any other category), from homepage but NOT from Hamburger Menu? I do not want to delete the category, I just do not want the category to display on the homepage. Any h…

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## [Onebox previews are not working for my site](https://meta.discourse.org/t/onebox-previews-are-not-working-for-my-site/296410)

<div class="topic-metadata">

**Author:** [@taylorswift](https://meta.discourse.org/u/taylorswift)\
**Replies:** 4\
**Last updated:** [February 23, 2024, 5:11am UTC](https://meta.discourse.org/t/onebox-previews-are-not-working-for-my-site/296410 "2024-02-23T05:11:08Z")

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i have a site to which i added the required \<meta\> OpenGraph tags to, but is not displaying any Onebox previews. it is passing OpenGraph validation, so i doubt it is a markup issue. (i cannot post a link to the validato…

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## [Clean install of discourse resulting in failure](https://meta.discourse.org/t/clean-install-of-discourse-resulting-in-failure/296345)

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**Author:** [@Lorenc](https://meta.discourse.org/u/Lorenc)\
**Replies:** 8\
**Last updated:** [February 23, 2024, 3:29am UTC](https://meta.discourse.org/t/clean-install-of-discourse-resulting-in-failure/296345 "2024-02-23T03:29:25Z")

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I just ordered a VPS from namecheap, running Ubuntu 22.04 blank (64-bit). My DNS Zone manager is cloudflare with a non proxied A record to the IP of the VPS. I followed the cloud install guide however it seems that its…

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## [SSO based avatars and connecting with Users](https://meta.discourse.org/t/sso-based-avatars-and-connecting-with-users/296393)

<div class="topic-metadata">

**Author:** [@jrack](https://meta.discourse.org/u/jrack)\
**Replies:** 0\
**Last updated:** [February 22, 2024, 10:11pm UTC](https://meta.discourse.org/t/sso-based-avatars-and-connecting-with-users/296393 "2024-02-22T22:11:11Z")

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So been trying to use a picture claim in our OIDC JWT that is a URL to an image store without additional authentication. We use Entra so normally userinfo points to the graph endpoint and without adding a bearer token t…

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## [How do I force a refresh of a category description?](https://meta.discourse.org/t/how-do-i-force-a-refresh-of-a-category-description/296362)

<div class="topic-metadata">

**Author:** [@nathank](https://meta.discourse.org/u/nathank)\
**Replies:** 3\
**Last updated:** [February 22, 2024, 9:58pm UTC](https://meta.discourse.org/t/how-do-i-force-a-refresh-of-a-category-description/296362 "2024-02-22T21:58:37Z")

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I’ve noticed that when I edit a category description, it takes quite a while for my edits to actually reflect in the area at the top of the relevant category page. I suspect this is a caching thing, but it is quite awkw…

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## [How to change layout of login screen](https://meta.discourse.org/t/how-to-change-layout-of-login-screen/296248)

<div class="topic-metadata">

**Author:** [@MrBidon](https://meta.discourse.org/u/MrBidon)\
**Replies:** 4\
**Last updated:** [February 22, 2024, 9:55pm UTC](https://meta.discourse.org/t/how-to-change-layout-of-login-screen/296248 "2024-02-22T21:55:49Z")

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Hi, We’re using discourse 3.3.0.beta1-dev Here it is a screenshot of what the connection screen looks like : Any idea to help me have a better layout for traditional login (cause “Security key” is using too much sp…

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