# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=222

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 223

---

## [No 'deleted' event in Stripe?](https://meta.discourse.org/t/no-deleted-event-in-stripe/297062)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [February 16, 2024, 7:28pm UTC](https://meta.discourse.org/t/no-deleted-event-in-stripe/297062 "2024-02-16T19:28:36Z")

</div>

There is no “deleted”. Perhaps these are correct?

---

## [Failed to bootstrap on first install](https://meta.discourse.org/t/failed-to-bootstrap-on-first-install/295475)

<div class="topic-metadata">

**Author:** [@tumbleweed](https://meta.discourse.org/u/tumbleweed)\
**Replies:** 17\
**Last updated:** [February 16, 2024, 6:57pm UTC](https://meta.discourse.org/t/failed-to-bootstrap-on-first-install/295475 "2024-02-16T18:57:07Z")

</div>

I followed the tutorial at 🇨🇳 Detailed installation guide + control panel | 超级详细教学安装discourse+控制面板 to deploy Discourse on a cloud server. I installed Docker and started the container as instructed. However, after complet…

---

## [Customized text does not display in interface](https://meta.discourse.org/t/customized-text-does-not-display-in-interface/295652)

<div class="topic-metadata">

**Author:** [@jserre](https://meta.discourse.org/u/jserre)\
**Replies:** 2\
**Last updated:** [February 16, 2024, 5:51pm UTC](https://meta.discourse.org/t/customized-text-does-not-display-in-interface/295652 "2024-02-16T17:51:02Z")

</div>

Hi, I’m changing some texts in the interface. My Discourse community is in US English. Some texts are effectively changed in the UI… but not others. I can’t understand why? Here are some screenshots: 1- The new text …

---

## [Configuring our Support category for email-only topic creation](https://meta.discourse.org/t/configuring-our-support-category-for-email-only-topic-creation/295512)

<div class="topic-metadata">

**Author:** [@friednanners](https://meta.discourse.org/u/friednanners)\
**Replies:** 1\
**Last updated:** [February 16, 2024, 7:52am UTC](https://meta.discourse.org/t/configuring-our-support-category-for-email-only-topic-creation/295512 "2024-02-16T07:52:29Z")

</div>

Hello! We run a technical support category in our community and use Typeform to ensure new topics contain the necessary info our team and other members need to offer help. It’s a two-step flow: Users submit support re…

---

## ["Create or Sync Discourse Users on Login" is not working](https://meta.discourse.org/t/create-or-sync-discourse-users-on-login-is-not-working/295491)

<div class="topic-metadata">

**Author:** [@Shauny](https://meta.discourse.org/u/Shauny)\
**Replies:** 7\
**Last updated:** [February 15, 2024, 11:33pm UTC](https://meta.discourse.org/t/create-or-sync-discourse-users-on-login-is-not-working/295491 "2024-02-15T23:33:28Z")

</div>

I have enabled “Create or Sync Discourse Users on Login” because I want a Discourse account to be created when people log into my WordPress account, via SSO. The SSO connection is correct and working, people are using t…

---

## [Can't get the chat email notification header text color right](https://meta.discourse.org/t/cant-get-the-chat-email-notification-header-text-color-right/295503)

<div class="topic-metadata">

**Author:** [@nathank](https://meta.discourse.org/u/nathank)\
**Replies:** 2\
**Last updated:** [February 15, 2024, 11:30pm UTC](https://meta.discourse.org/t/cant-get-the-chat-email-notification-header-text-color-right/295503 "2024-02-15T23:30:23Z")

</div>

We’ve got a dark colour selected for our site header, with a light colour for the text: However, our notification emails do not seem to be respecting the header primary color: I’ve had a poke around all the settin…

---

## [Trust level 0 users can see "chat channels" link, but it doesn't work](https://meta.discourse.org/t/trust-level-0-users-can-see-chat-channels-link-but-it-doesnt-work/295518)

<div class="topic-metadata">

**Author:** [@mdemoss](https://meta.discourse.org/u/mdemoss)\
**Replies:** 7\
**Last updated:** [February 15, 2024, 9:54pm UTC](https://meta.discourse.org/t/trust-level-0-users-can-see-chat-channels-link-but-it-doesnt-work/295518 "2024-02-15T21:54:56Z")

</div>

At trust level 0, users cannot access chat but the “chat channels” link is visible in the left nav bar. Clicking the link redirects to /categories without indicating any error occurred. UX could be improved by either re…

---

## [Need to check if extra information has been stored from OpenID provider](https://meta.discourse.org/t/need-to-check-if-extra-information-has-been-stored-from-openid-provider/304289)

<div class="topic-metadata">

**Author:** [@steinhh](https://meta.discourse.org/u/steinhh)\
**Replies:** 5\
**Last updated:** [February 15, 2024, 7:57pm UTC](https://meta.discourse.org/t/need-to-check-if-extra-information-has-been-stored-from-openid-provider/304289 "2024-02-15T19:57:13Z")

</div>

Hi! Our OpenID provider has had a glitch where they accidentally gave out too much information about users (the Norwegian equivalent of a social security number) and they’re now asking whether our Discourse instance may …

---

## [Inaccessible behind Traefik Proxy](https://meta.discourse.org/t/inaccessible-behind-traefik-proxy/295508)

<div class="topic-metadata">

**Author:** [@tgrosinger](https://meta.discourse.org/u/tgrosinger)\
**Replies:** 1\
**Last updated:** [February 15, 2024, 7:10pm UTC](https://meta.discourse.org/t/inaccessible-behind-traefik-proxy/295508 "2024-02-15T19:10:18Z")

</div>

I’ve read through a bunch of posts about running Discourse behind a Traefik proxy, but unfortunately I seem to still be missing something. From the host if I curl the internal IP of the container I can see the Discourse…

---

## [Summary email issue](https://meta.discourse.org/t/summary-email-issue/295451)

<div class="topic-metadata">

**Author:** [@Michele\_Butturini](https://meta.discourse.org/u/Michele_Butturini)\
**Replies:** 1\
**Last updated:** [February 15, 2024, 6:21pm UTC](https://meta.discourse.org/t/summary-email-issue/295451 "2024-02-15T18:21:29Z")

</div>

Hi, a user from the Forum I manage reported the following problem with the summary email sent automatically: Apparently Microsoft Defender for Office 365 classifies the site as malicious. Is there anything that can …

---

## [Unexpected errors from attempted upgrade with the main branch](https://meta.discourse.org/t/unexpected-errors-from-attempted-upgrade-with-the-main-branch/295280)

<div class="topic-metadata">

**Author:** [@anon36555649](https://meta.discourse.org/u/anon36555649)\
**Replies:** 6\
**Last updated:** [February 15, 2024, 4:31pm UTC](https://meta.discourse.org/t/unexpected-errors-from-attempted-upgrade-with-the-main-branch/295280 "2024-02-15T16:31:44Z")

</div>

Have some unexpected errors from attempted upgrade with the main branch: warning Resolution field "unset-value@2.0.1" is incompatible with requested version "unset-value@^1.0.0" \[2/4\] Fetching packages... warning Patter…

---

## [Drupal password migrate into Discourse with discourse-migrate-password plugin](https://meta.discourse.org/t/drupal-password-migrate-into-discourse-with-discourse-migrate-password-plugin/279694)

<div class="topic-metadata">

**Author:** [@Hitesh\_Sharma](https://meta.discourse.org/u/Hitesh_Sharma)\
**Replies:** 4\
**Last updated:** [February 15, 2024, 4:21pm UTC](https://meta.discourse.org/t/drupal-password-migrate-into-discourse-with-discourse-migrate-password-plugin/279694 "2024-02-15T16:21:02Z")

</div>

Install and Enable the Plugin: Begin by installing the Discourse Migrate Password plugin from the following Discourse Migrate Password Plugin link: (discourse-migratepassword/plugin.rb at master · communiteq/disco…

---

## [First installation - Error on rebuild app](https://meta.discourse.org/t/first-installation-error-on-rebuild-app/295230)

<div class="topic-metadata">

**Author:** [@peyrusse](https://meta.discourse.org/u/peyrusse)\
**Replies:** 8\
**Last updated:** [February 15, 2024, 3:31pm UTC](https://meta.discourse.org/t/first-installation-error-on-rebuild-app/295230 "2024-02-15T15:31:35Z")

</div>

Unable to rebuild app on a VM Machine, i got this error message when i launch ./launcher rebuild app. This is my first installation on this machine of Discourse. Any idea how to solve this problem ? Thanks. FAILED ----…

---

## [Migration from SAS to self-hosted kubernetes](https://meta.discourse.org/t/migration-from-sas-to-self-hosted-kubernetes/295466)

<div class="topic-metadata">

**Author:** [@Andrés\_Tarrío](https://meta.discourse.org/u/Andr%C3%A9s_Tarr%C3%ADo)\
**Replies:** 2\
**Last updated:** [February 15, 2024, 2:24pm UTC](https://meta.discourse.org/t/migration-from-sas-to-self-hosted-kubernetes/295466 "2024-02-15T14:24:11Z")

</div>

Hello everyone: I’m in the process of migrating my Discourse installation from the SAS version to a Kubernetes environment using the charts provided by Bitnami. I’ve encountered difficulties when trying to restore expo…

---

## [JWT claims instead of Userinfo in oidc-connect with Entra as IdP](https://meta.discourse.org/t/jwt-claims-instead-of-userinfo-in-oidc-connect-with-entra-as-idp/295389)

<div class="topic-metadata">

**Author:** [@jrack](https://meta.discourse.org/u/jrack)\
**Replies:** 0\
**Last updated:** [February 14, 2024, 8:24pm UTC](https://meta.discourse.org/t/jwt-claims-instead-of-userinfo-in-oidc-connect-with-entra-as-idp/295389 "2024-02-14T20:24:27Z")

</div>

Seeing if there is something that I have missed. I know that the download\_avatar\_url based on the userinfo/picture attribute will fail since the access token is not included in that call (for entra this is the graph/me …

---

## [What do macros decode to?](https://meta.discourse.org/t/what-do-macros-decode-to/295375)

<div class="topic-metadata">

**Author:** [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Replies:** 5\
**Last updated:** [February 15, 2024, 12:36pm UTC](https://meta.discourse.org/t/what-do-macros-decode-to/295375 "2024-02-15T12:36:25Z")

</div>

I’m looking at the new user onboarding flow, and that has led me to the system\_messages.welcome\_user.text\_body\_template, which uses %{new\_user\_tips}, among other macros. I’m struggling to find where these value are set. …

---

## [Random Picker Persona options](https://meta.discourse.org/t/random-picker-persona-options/295463)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 10\
**Last updated:** [February 15, 2024, 12:10pm UTC](https://meta.discourse.org/t/random-picker-persona-options/295463 "2024-02-15T12:10:34Z")

</div>

I know, I know: too early. But could we get very fast, furious and short explanation about setting Max Context Posts and what the heck is random picker?

---

## [Error 500 when creating a new category](https://meta.discourse.org/t/error-500-when-creating-a-new-category/295454)

<div class="topic-metadata">

**Author:** [@starbug29](https://meta.discourse.org/u/starbug29)\
**Replies:** 3\
**Last updated:** [February 15, 2024, 10:42am UTC](https://meta.discourse.org/t/error-500-when-creating-a-new-category/295454 "2024-02-15T10:42:54Z")

</div>

Hello! I am trying to create a new category in my discourse forum and add security, change the colour etc. but I am always getting the “500 Error” message. I finally managed to save a category (after changing the foregro…

---

## [Get logged in user info from another website](https://meta.discourse.org/t/get-logged-in-user-info-from-another-website/295368)

<div class="topic-metadata">

**Author:** [@Farhan\_Hossen](https://meta.discourse.org/u/Farhan_Hossen)\
**Replies:** 11\
**Last updated:** [February 15, 2024, 5:49am UTC](https://meta.discourse.org/t/get-logged-in-user-info-from-another-website/295368 "2024-02-15T05:49:09Z")

</div>

Is there any way to get info of current logged in user on Discourse from my react SPA without page reload?

---

## [Upgrading very old Discourse Get Ruby error](https://meta.discourse.org/t/upgrading-very-old-discourse-get-ruby-error/295387)

<div class="topic-metadata">

**Author:** [@Oogiem](https://meta.discourse.org/u/Oogiem)\
**Replies:** 9\
**Last updated:** [February 14, 2024, 10:59pm UTC](https://meta.discourse.org/t/upgrading-very-old-discourse-get-ruby-error/295387 "2024-02-14T22:59:51Z")

</div>

I’m trying to update a very old installation. I started with this: cd /var/discourse sudo git pull sudo ./launcher rebuild app Then I get a failed and scrolling up the log file the only error is this ERROR: Error …

---

## [Unable to connect to discourse after installtion](https://meta.discourse.org/t/unable-to-connect-to-discourse-after-installtion/295390)

<div class="topic-metadata">

**Author:** [@Dorcas\_Kagoya](https://meta.discourse.org/u/Dorcas_Kagoya)\
**Replies:** 3\
**Last updated:** [February 14, 2024, 10:45pm UTC](https://meta.discourse.org/t/unable-to-connect-to-discourse-after-installtion/295390 "2024-02-14T22:45:11Z")

</div>

I installed discourse successfully but when try to launch the domain I get an error of unable to connect What i need to check to fix this issue?

---

## [How do I edit "Welcome to our community" and tagline on the Homepage?](https://meta.discourse.org/t/how-do-i-edit-welcome-to-our-community-and-tagline-on-the-homepage/295396)

<div class="topic-metadata">

**Author:** [@HisFocus](https://meta.discourse.org/u/HisFocus)\
**Replies:** 3\
**Last updated:** [February 14, 2024, 9:45pm UTC](https://meta.discourse.org/t/how-do-i-edit-welcome-to-our-community-and-tagline-on-the-homepage/295396 "2024-02-14T21:45:36Z")

</div>

How does one edit the " Welcome to our community" and the tag line below it, “We’re happy to have you here. If you need help, please search before you post.” I’m sorry, but I did search for this answer, even quoting par…

---

## [Is the 'slow mode' still working?](https://meta.discourse.org/t/is-the-slow-mode-still-working/295337)

<div class="topic-metadata">

**Author:** [@Eloïse\_Barrège](https://meta.discourse.org/u/Elo%C3%AFse_Barr%C3%A8ge)\
**Replies:** 7\
**Last updated:** [February 14, 2024, 7:46pm UTC](https://meta.discourse.org/t/is-the-slow-mode-still-working/295337 "2024-02-14T19:46:00Z")

</div>

I just set the slow mode on a topic and I still have new answer from members, why ? Thank you

---

## [Best configurations for speeding up standalone discourse](https://meta.discourse.org/t/best-configurations-for-speeding-up-standalone-discourse/162456)

<div class="topic-metadata">

**Author:** [@nildarar](https://meta.discourse.org/u/nildarar)\
**Replies:** 25\
**Last updated:** [February 14, 2024, 7:27pm UTC](https://meta.discourse.org/t/best-configurations-for-speeding-up-standalone-discourse/162456 "2024-02-14T19:27:19Z")

</div>

Our Discourse site has more than 10k users and about 700 daily engaged users. users sending an average of 10k posts per day. our community has more than 160k pageviews/day including crawlers and anonymous users. Almost a…

---

## [How do I Delete a Category and Subcategory?](https://meta.discourse.org/t/how-do-i-delete-a-category-and-subcategory/295364)

<div class="topic-metadata">

**Author:** [@HisFocus](https://meta.discourse.org/u/HisFocus)\
**Replies:** 3\
**Last updated:** [February 14, 2024, 5:58pm UTC](https://meta.discourse.org/t/how-do-i-delete-a-category-and-subcategory/295364 "2024-02-14T17:58:24Z")

</div>

I have searched Google, here in the “Docs” section, and by searching globally on this site and I can’t find an answer to my question. Admittedly, I am brand new to Discourse, and I have even found several people (from a …

---

## [Is it possible to export topic post data to csv?](https://meta.discourse.org/t/is-it-possible-to-export-topic-post-data-to-csv/295350)

<div class="topic-metadata">

**Author:** [@simon\_tomes](https://meta.discourse.org/u/simon_tomes)\
**Replies:** 3\
**Last updated:** [February 14, 2024, 4:01pm UTC](https://meta.discourse.org/t/is-it-possible-to-export-topic-post-data-to-csv/295350 "2024-02-14T16:01:40Z")

</div>

Is it possible to export topic post data to a csv file? I’d like to take a topic post and all of it’s replies and turn it into a handy wiki (for example). I could copy and paste the replies and find a good way to group…

---

## [502 bad gateway with clean rebuild and no plugins except discourse docker](https://meta.discourse.org/t/502-bad-gateway-with-clean-rebuild-and-no-plugins-except-discourse-docker/295143)

<div class="topic-metadata">

**Author:** [@jimkleiber](https://meta.discourse.org/u/jimkleiber)\
**Replies:** 5\
**Last updated:** [February 14, 2024, 9:06am UTC](https://meta.discourse.org/t/502-bad-gateway-with-clean-rebuild-and-no-plugins-except-discourse-docker/295143 "2024-02-14T09:06:42Z")

</div>

Continuing the discussion from Can't rebuild, clang-11 is missing: I was getting a failed rebuild when I had the lines for chatbot embeddings in the app.yml. So I removed these lines in the hooks for building pgembeddi…

---

## [Issues using passkeys with vaultwarden](https://meta.discourse.org/t/issues-using-passkeys-with-vaultwarden/294865)

<div class="topic-metadata">

**Author:** [@JappeHallunken](https://meta.discourse.org/u/JappeHallunken)\
**Replies:** 11\
**Last updated:** [February 14, 2024, 7:10am UTC](https://meta.discourse.org/t/issues-using-passkeys-with-vaultwarden/294865 "2024-02-14T07:10:55Z")

</div>

I am a user of a self hosted discourse instance, I see the button to add passkeys. When I click my vaultwarden plugin opens up, to add it, but then I get a message The passkey registration process either timed out, was…

---

## [Interface language in profile preferences translates badge titles](https://meta.discourse.org/t/interface-language-in-profile-preferences-translates-badge-titles/294799)

<div class="topic-metadata">

**Author:** [@armingrudd](https://meta.discourse.org/u/armingrudd)\
**Replies:** 6\
**Last updated:** [February 13, 2024, 5:11pm UTC](https://meta.discourse.org/t/interface-language-in-profile-preferences-translates-badge-titles/294799 "2024-02-13T17:11:08Z")

</div>

Hi, We have defined a few titles in our forum and they are assigned them to users based on some conditions. Apparently, if a user changes their interface language to their native language, discourse translates the title…

---

## [Prevent topics of muted categories from showing up in summary email](https://meta.discourse.org/t/prevent-topics-of-muted-categories-from-showing-up-in-summary-email/182503)

<div class="topic-metadata">

**Author:** [@debryc](https://meta.discourse.org/u/debryc)\
**Replies:** 17\
**Last updated:** [February 13, 2024, 4:27pm UTC](https://meta.discourse.org/t/prevent-topics-of-muted-categories-from-showing-up-in-summary-email/182503 "2024-02-13T16:27:29Z")

</div>

I noticed on my forum that when a category is muted, topics from that category still show up in summary emails. This is unexpected behavior because my assumption is that muted categories, which is defined as never being…

[Previous page](https://meta.discourse.org/c/support/6.md?page=221)

[Next page](https://meta.discourse.org/c/support/6.md?page=223)
