# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=226

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 227

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## [Mass closing topics](https://meta.discourse.org/t/mass-closing-topics/294004)

<div class="topic-metadata">

**Author:** [@hendersj](https://meta.discourse.org/u/hendersj)\
**Replies:** 8\
**Last updated:** [February 3, 2024, 11:33pm UTC](https://meta.discourse.org/t/mass-closing-topics/294004 "2024-02-03T23:33:30Z")

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I found this post with instructions on how to use the rails console to mass close topics: Auto-close old topics from a migrated forum - #10 by zogstrip A couple of questions about it, though: Is there a newer way to …

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## [Gpt3.5\_bot user](https://meta.discourse.org/t/gpt3-5-bot-user/294050)

<div class="topic-metadata">

**Author:** [@PVIcpaq](https://meta.discourse.org/u/PVIcpaq)\
**Replies:** 2\
**Last updated:** [February 3, 2024, 4:17pm UTC](https://meta.discourse.org/t/gpt3-5-bot-user/294050 "2024-02-03T16:17:47Z")

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Recently, I noticed 3 unexpected bizarre users on my forum \[with admin and moderator privileges\]: Claude, GPT3.5 and GPT4\_bot. There was no email associated with them. Can someone explain to me what happened? They have …

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## [How to change the notification levels for all users on a topic?](https://meta.discourse.org/t/how-to-change-the-notification-levels-for-all-users-on-a-topic/293974)

<div class="topic-metadata">

**Author:** [@j127](https://meta.discourse.org/u/j127)\
**Replies:** 6\
**Last updated:** [February 3, 2024, 9:26am UTC](https://meta.discourse.org/t/how-to-change-the-notification-levels-for-all-users-on-a-topic/293974 "2024-02-03T09:26:33Z")

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Does anyone know a safe way to set the notification levels for all users on a topic to a single value? I’m guessing that it would be something in the Rails console. I want to set all the users on a topic to “Mute” or “N…

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## [Question About Wiki Plugin](https://meta.discourse.org/t/question-about-wiki-plugin/294014)

<div class="topic-metadata">

**Author:** [@pdebellis](https://meta.discourse.org/u/pdebellis)\
**Replies:** 1\
**Last updated:** [February 3, 2024, 8:19am UTC](https://meta.discourse.org/t/question-about-wiki-plugin/294014 "2024-02-03T08:19:25Z")

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Are there any plugins for Discourse that allow for a Wiki setup with a clean wysiwyg page layout and navigation pane. I’ve see the out of the box wiki feature but I’m looking for something thats a little more users frie…

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## [Join Group Button on Group Pages](https://meta.discourse.org/t/join-group-button-on-group-pages/291220)

<div class="topic-metadata">

**Author:** [@Marc\_S](https://meta.discourse.org/u/Marc_S)\
**Replies:** 11\
**Last updated:** [February 3, 2024, 12:21am UTC](https://meta.discourse.org/t/join-group-button-on-group-pages/291220 "2024-02-03T00:21:59Z")

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I’m trying to require users to join groups in order to post and reply. I did my research and have already configured the groupings and in each individual group, I’ve configured everything in the security section to not a…

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## [Links to my forum do not work when posted to social media](https://meta.discourse.org/t/links-to-my-forum-do-not-work-when-posted-to-social-media/292971)

<div class="topic-metadata">

**Author:** [@chantal](https://meta.discourse.org/u/chantal)\
**Replies:** 14\
**Last updated:** [February 3, 2024, 12:12am UTC](https://meta.discourse.org/t/links-to-my-forum-do-not-work-when-posted-to-social-media/292971 "2024-02-03T00:12:08Z")

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Hello, whenever I repost a link to my Discourse forum let’s say to Facebook, it leads to a non-working page. And if I post a link to any discussion anywhere on social media, then the discussion which opens consists of a…

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## [Duplicate Categories with Docs](https://meta.discourse.org/t/duplicate-categories-with-docs/293292)

<div class="topic-metadata">

**Author:** [@jordantrizz](https://meta.discourse.org/u/jordantrizz)\
**Replies:** 3\
**Last updated:** [February 2, 2024, 11:54pm UTC](https://meta.discourse.org/t/duplicate-categories-with-docs/293292 "2024-02-02T23:54:31Z")

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I’m going to try and explain this the best possible way, I might not get it correct the first time around. I’m trying to build out a massive Wiki using Discourse Docs plugin, the Discourse instance isn’t dedicated to be…

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## [Changing like for another reaction also affects historical likes](https://meta.discourse.org/t/changing-like-for-another-reaction-also-affects-historical-likes/315145)

<div class="topic-metadata">

**Author:** [@Stéfan\_van\_der\_Walt](https://meta.discourse.org/u/St%C3%A9fan_van_der_Walt)\
**Replies:** 0\
**Last updated:** [February 2, 2024, 8:25pm UTC](https://meta.discourse.org/t/changing-like-for-another-reaction-also-affects-historical-likes/315145 "2024-02-02T20:25:57Z")

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First, thanks so much for giving us reactions! :tada: I’ve come across a scenario where reactions don’t work quite as intended. I have an existing site with likes (hearts) I add discourse-reactions, and configure it t…

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## [Does discourse hosting use docker for all customer instances?](https://meta.discourse.org/t/does-discourse-hosting-use-docker-for-all-customer-instances/293901)

<div class="topic-metadata">

**Author:** [@rubydoob](https://meta.discourse.org/u/rubydoob)\
**Replies:** 6\
**Last updated:** [February 2, 2024, 6:59pm UTC](https://meta.discourse.org/t/does-discourse-hosting-use-docker-for-all-customer-instances/293901 "2024-02-02T18:59:23Z")

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Curious, does discourse use docker for each and every hosted customer? i.e. docker runs the discourse and the database etc? Or do you have a shared database server where each customer has their own database? If you run…

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## [Whole machine hangs during upgrade](https://meta.discourse.org/t/whole-machine-hangs-during-upgrade/293592)

<div class="topic-metadata">

**Author:** [@uwe\_keim](https://meta.discourse.org/u/uwe_keim)\
**Replies:** 32\
**Last updated:** [February 2, 2024, 6:37pm UTC](https://meta.discourse.org/t/whole-machine-hangs-during-upgrade/293592 "2024-02-02T18:37:55Z")

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Ever since I tried out the AI plugins (and later removed them again), my machine totally hangs during /admin/upgrade. Not every time but approximately 80% of the time. Usually my whole EC2 instance freezes and I have t…

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## [Deactivate user with hard bounce](https://meta.discourse.org/t/deactivate-user-with-hard-bounce/293945)

<div class="topic-metadata">

**Author:** [@V1ktor](https://meta.discourse.org/u/V1ktor)\
**Replies:** 0\
**Last updated:** [February 2, 2024, 6:12pm UTC](https://meta.discourse.org/t/deactivate-user-with-hard-bounce/293945 "2024-02-02T18:12:01Z")

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Hi, If I understand bounce system in Discourse, the hard bounce score allows to set a different score to reach the threshold faster to stop sending emails to the user. But after threshold is reset, user will start getti…

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## [ISO or Image with discourse ready to go for a server boot](https://meta.discourse.org/t/iso-or-image-with-discourse-ready-to-go-for-a-server-boot/293815)

<div class="topic-metadata">

**Author:** [@cclambie](https://meta.discourse.org/u/cclambie)\
**Replies:** 5\
**Last updated:** [February 2, 2024, 5:27pm UTC](https://meta.discourse.org/t/iso-or-image-with-discourse-ready-to-go-for-a-server-boot/293815 "2024-02-02T17:27:51Z")

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@sulliops kindly has suggested he will install discourse for anyone, for free :slight\_smile: here I found that post, as I was hunting around for an ISO for Vultr to just boot a new instance from - and came across it. I…

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## [Prevent /shared/log/rails/production.log](https://meta.discourse.org/t/prevent-shared-log-rails-production-log/293637)

<div class="topic-metadata">

**Author:** [@gabor1](https://meta.discourse.org/u/gabor1)\
**Replies:** 7\
**Last updated:** [February 2, 2024, 5:17pm UTC](https://meta.discourse.org/t/prevent-shared-log-rails-production-log/293637 "2024-02-02T17:17:16Z")

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Hi, I found, that in our environment there is a production.log written at /shared/log/rails/production.log Is there a way to prevent writing this log? Thanks

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## [Google Dangerous Alert when upgrade](https://meta.discourse.org/t/google-dangerous-alert-when-upgrade/238770)

<div class="topic-metadata">

**Author:** [@Pakyan](https://meta.discourse.org/u/Pakyan)\
**Replies:** 8\
**Last updated:** [February 2, 2024, 4:42pm UTC](https://meta.discourse.org/t/google-dangerous-alert-when-upgrade/238770 "2024-02-02T16:42:18Z")

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Hello community Chrome show alert message when I tried to make upgrade. After that Google Search Console say me that I have 1 issue with secure. Please, how to fix it?

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## [Not Able To Post New Topic Using Tags - Error](https://meta.discourse.org/t/not-able-to-post-new-topic-using-tags-error/292172)

<div class="topic-metadata">

**Author:** [@Marc\_S](https://meta.discourse.org/u/Marc_S)\
**Replies:** 8\
**Last updated:** [February 2, 2024, 1:02pm UTC](https://meta.discourse.org/t/not-able-to-post-new-topic-using-tags-error/292172 "2024-02-02T13:02:56Z")

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Whenever I try to create a new post / topic and use tags, it gives me an error. I have a group called “Anxiety & Panic Disorders” and a tag “depression”. The tag does not have any restrictions on tags: Why is it …

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## [User assignments and kanban](https://meta.discourse.org/t/user-assignments-and-kanban/308780)

<div class="topic-metadata">

**Author:** [@MartinC](https://meta.discourse.org/u/MartinC)\
**Replies:** 0\
**Last updated:** [February 2, 2024, 11:35am UTC](https://meta.discourse.org/t/user-assignments-and-kanban/308780 "2024-02-02T11:35:34Z")

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Hi, how do you set up assignments? I can see assignments work for others, but can’t work out how to implement them ourselves. At present when I filter by assigned every topic shows up in the Unassigned column but also …

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## [Link to raw markup for topic / message](https://meta.discourse.org/t/link-to-raw-markup-for-topic-message/293883)

<div class="topic-metadata">

**Author:** [@ajtowns](https://meta.discourse.org/u/ajtowns)\
**Replies:** 2\
**Last updated:** [February 2, 2024, 9:44am UTC](https://meta.discourse.org/t/link-to-raw-markup-for-topic-message/293883 "2024-02-02T09:44:45Z")

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When commenting on mermaid images or LaTeX equations, it’s very helpful to be able to look at the raw markup of the previous message, but as far as I can tell, getting to the raw markup requires manually updating the url…

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## [What is a typical file structure? Attempting to restore from snapshot](https://meta.discourse.org/t/what-is-a-typical-file-structure-attempting-to-restore-from-snapshot/293866)

<div class="topic-metadata">

**Author:** [@Nick\_Research](https://meta.discourse.org/u/Nick_Research)\
**Replies:** 1\
**Last updated:** [February 2, 2024, 8:28am UTC](https://meta.discourse.org/t/what-is-a-typical-file-structure-attempting-to-restore-from-snapshot/293866 "2024-02-02T08:28:14Z")

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I’m aware that others have talked about restoring from snapshots on DigitalOcean: Can't restore a snapshot instance Restoring a snapshotted instance - #3 by Nick\_Research My problem seems different. Discourse works be…

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## [Restoring a snapshotted instance](https://meta.discourse.org/t/restoring-a-snapshotted-instance/263019)

<div class="topic-metadata">

**Author:** [@Stephen](https://meta.discourse.org/u/Stephen)\
**Replies:** 2\
**Last updated:** [February 2, 2024, 4:02am UTC](https://meta.discourse.org/t/restoring-a-snapshotted-instance/263019 "2024-02-02T04:02:34Z")

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I’ve just transferred a snapshot to another account, created a droplet from it, and pointed the same domain to the new ip address. When visiting the address is get the “ERR\_CONNECTION\_RESET” error It looks likes there a…

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## [Automatic and periodic PMs for new users](https://meta.discourse.org/t/automatic-and-periodic-pms-for-new-users/293710)

<div class="topic-metadata">

**Author:** [@Renato\_Mendes](https://meta.discourse.org/u/Renato_Mendes)\
**Replies:** 3\
**Last updated:** [February 1, 2024, 11:13pm UTC](https://meta.discourse.org/t/automatic-and-periodic-pms-for-new-users/293710 "2024-02-01T23:13:45Z")

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Hey, guys! How are things going? I was wondering whether it would be possible to send a number of weekly PMs to each new user as an onboarding strategy, so they can get the grip of our culture and deepen their process w…

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## [Minimum server size based on backup?](https://meta.discourse.org/t/minimum-server-size-based-on-backup/293832)

<div class="topic-metadata">

**Author:** [@flash](https://meta.discourse.org/u/flash)\
**Replies:** 6\
**Last updated:** [February 1, 2024, 10:05pm UTC](https://meta.discourse.org/t/minimum-server-size-based-on-backup/293832 "2024-02-01T22:05:11Z")

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If a discourse backup is 15gb, how large should the server be set for? Whats a minimum that should be used?

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## [Category admin role?](https://meta.discourse.org/t/category-admin-role/293794)

<div class="topic-metadata">

**Author:** [@maaatt](https://meta.discourse.org/u/maaatt)\
**Replies:** 1\
**Last updated:** [February 1, 2024, 6:36pm UTC](https://meta.discourse.org/t/category-admin-role/293794 "2024-02-01T18:36:16Z")

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I’m trying to understand if is possible (with current roles, permissions, etc) to create a user that can: see only categories assigned by admin see only users assigned by his group invite users and assign them only to …

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## [Scores not updating right away](https://meta.discourse.org/t/scores-not-updating-right-away/293838)

<div class="topic-metadata">

**Author:** [@Gonerdot](https://meta.discourse.org/u/Gonerdot)\
**Replies:** 4\
**Last updated:** [February 1, 2024, 5:59pm UTC](https://meta.discourse.org/t/scores-not-updating-right-away/293838 "2024-02-01T17:59:32Z")

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Just installed. But it appears somehow strange

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## [Allow replies to single topic in restricted category](https://meta.discourse.org/t/allow-replies-to-single-topic-in-restricted-category/293779)

<div class="topic-metadata">

**Author:** [@Honeyxilia](https://meta.discourse.org/u/Honeyxilia)\
**Replies:** 1\
**Last updated:** [April 16, 2024, 10:58am UTC](https://meta.discourse.org/t/allow-replies-to-single-topic-in-restricted-category/293779 "2024-04-16T10:58:14Z")

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hello :purple\_heart: on a forum we’re handling, we have a category that’s restricted for lambda users, so that they can see, but not reply/create However, we’d like to have the opportunity to set a single topic in that…

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## [TypeError: this.model is undefined for anonymous user when loading topic](https://meta.discourse.org/t/typeerror-this-model-is-undefined-for-anonymous-user-when-loading-topic/293748)

<div class="topic-metadata">

**Author:** [@INSTAR](https://meta.discourse.org/u/INSTAR)\
**Replies:** 10\
**Last updated:** [February 1, 2024, 11:03am UTC](https://meta.discourse.org/t/typeerror-this-model-is-undefined-for-anonymous-user-when-loading-topic/293748 "2024-02-01T11:03:56Z")

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Hello, I have run into an issue after the latest update 3.3.0.beta1-dev. The update ran without a hitch and everything looks OK - as long as you are logged in. For anonymous users the start page looks fine. But there i…

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## [Moving the server](https://meta.discourse.org/t/moving-the-server/293654)

<div class="topic-metadata">

**Author:** [@Gregory\_Edigarov](https://meta.discourse.org/u/Gregory_Edigarov)\
**Replies:** 8\
**Last updated:** [February 1, 2024, 7:25am UTC](https://meta.discourse.org/t/moving-the-server/293654 "2024-02-01T07:25:54Z")

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Hello, everybody I am in the process of moving our discourse server to a new location. On old server I did: discourse backup then copied the latest backup file from container to host system copied it to new server …

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## [Upgrade from 3.1.1 to 3.2.0 failing](https://meta.discourse.org/t/upgrade-from-3-1-1-to-3-2-0-failing/293678)

<div class="topic-metadata">

**Author:** [@WinCorp](https://meta.discourse.org/u/WinCorp)\
**Replies:** 3\
**Last updated:** [February 1, 2024, 4:30am UTC](https://meta.discourse.org/t/upgrade-from-3-1-1-to-3-2-0-failing/293678 "2024-02-01T04:30:33Z")

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Tried via web and CLI. The log says: To see why this extension failed to compile, please check the mkmf.log which can be found here: /var/www/discourse/vendor/bundle/ruby/3.2.0/extensions/x86\_64-linux/3.2.0/rbtrace-0…

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## [Discourse 3.2.0 clarification - limited features for self-hosters?](https://meta.discourse.org/t/discourse-3-2-0-clarification-limited-features-for-self-hosters/293732)

<div class="topic-metadata">

**Author:** [@RBoy](https://meta.discourse.org/u/RBoy)\
**Replies:** 1\
**Last updated:** [February 1, 2024, 2:37am UTC](https://meta.discourse.org/t/discourse-3-2-0-clarification-limited-features-for-self-hosters/293732 "2024-02-01T02:37:27Z")

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Looking at the release notes from 3.2.0, I’m not clear about the difference between the GitHub install and the paid version. If one does a self installed/hosted instance from GitHub, does that mean starting 3.2.0 it’ll l…

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## [What to do with deprecation notices?](https://meta.discourse.org/t/what-to-do-with-deprecation-notices/293653)

<div class="topic-metadata">

**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 5\
**Last updated:** [February 1, 2024, 2:26am UTC](https://meta.discourse.org/t/what-to-do-with-deprecation-notices/293653 "2024-02-01T02:26:44Z")

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Why are these notices sent to me? How to proceed? Deprecation notice: \`SiteSetting.min\_trust\_to\_create\_tag\` has been deprecated. Please use \`SiteSetting.create\_tag\_allowed\_groups\` instead. (removal in Discourse 3.3) At…

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## [501 5.5.4 You are not allowed to send from this address](https://meta.discourse.org/t/501-5-5-4-you-are-not-allowed-to-send-from-this-address/293684)

<div class="topic-metadata">

**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 2\
**Last updated:** [February 1, 2024, 12:26am UTC](https://meta.discourse.org/t/501-5-5-4-you-are-not-allowed-to-send-from-this-address/293684 "2024-02-01T00:26:40Z")

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Testing the Discourse email setup from a Thunderbird client, I can send and receive email without a problem. But in Discourse, no email is sent with this error: 501 5.5.4 You are not allowed to send from this address. …

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