# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=228

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 229

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## [AUP location](https://meta.discourse.org/t/aup-location/293323)

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**Author:** [@rtwolfe94022](https://meta.discourse.org/u/rtwolfe94022)\
**Replies:** 4\
**Last updated:** [January 29, 2024, 10:13pm UTC](https://meta.discourse.org/t/aup-location/293323 "2024-01-29T22:13:24Z")

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I want to have my AUP policy read on joining. where can I set that up

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## [502 bad gateway](https://meta.discourse.org/t/502-bad-gateway/292930)

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**Author:** [@stokedcrf](https://meta.discourse.org/u/stokedcrf)\
**Replies:** 4\
**Last updated:** [January 29, 2024, 9:36pm UTC](https://meta.discourse.org/t/502-bad-gateway/292930 "2024-01-29T21:36:32Z")

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Good morning everyone! About a week ago my installation of Discourse may have updated. I’m not 100% sure, but all I know is whenever I would visit the site I’d get a 502 error issued by nginx. This was your typical doc…

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## [Discourse not loading adthrive ads](https://meta.discourse.org/t/discourse-not-loading-adthrive-ads/133786)

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**Author:** [@Kyle\_Porter](https://meta.discourse.org/u/Kyle_Porter)\
**Replies:** 5\
**Last updated:** [January 29, 2024, 8:47pm UTC](https://meta.discourse.org/t/discourse-not-loading-adthrive-ads/133786 "2024-01-29T20:47:42Z")

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I got the following message recently and have no idea what the answer is. My forum is https://forum.pistolsfiringblog.com/. Discourse loads new content without actually refreshing the page, and that’s why your content a…

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## [Unlisting a topic makes it un-unassignable?](https://meta.discourse.org/t/unlisting-a-topic-makes-it-un-unassignable/293325)

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**Author:** [@ganncamp](https://meta.discourse.org/u/ganncamp)\
**Replies:** 2\
**Last updated:** [January 29, 2024, 6:25pm UTC](https://meta.discourse.org/t/unlisting-a-topic-makes-it-un-unassignable/293325 "2024-01-29T18:25:05Z")

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If deleting a post screws up assignment… Unlisting it really f’s it up. There is nothing I can find to do to get this post off the user’s list of assigned topics

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## [Google Login not working on WebView app](https://meta.discourse.org/t/google-login-not-working-on-webview-app/142347)

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**Author:** [@thegurjyot](https://meta.discourse.org/u/thegurjyot)\
**Replies:** 6\
**Last updated:** [February 23, 2020, 5:42pm UTC](https://meta.discourse.org/t/google-login-not-working-on-webview-app/142347 "2020-02-23T17:42:57Z")

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Google Login was working perfect for Discourse if we access it from any browser or from PWA. But if I try to use Google Login using WebView then it shows error. Can someone tell me what can be the issue or do I have to …

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## [Embeddings errors](https://meta.discourse.org/t/embeddings-errors/293201)

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**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 2\
**Last updated:** [January 29, 2024, 5:31pm UTC](https://meta.discourse.org/t/embeddings-errors/293201 "2024-01-29T17:31:57Z")

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Error 1 Job exception: No inference endpoint configured hostname vmi1371983-app process\_id 3544209 application\_version d178d75e1e05d7c2b137b167cab45cac838e1f73 current\_db default current\_hostname dex-foru…

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## [Job exception: getaddrinfo: Temporary failure in name resolution](https://meta.discourse.org/t/job-exception-getaddrinfo-temporary-failure-in-name-resolution/293249)

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**Author:** [@paojiao](https://meta.discourse.org/u/paojiao)\
**Replies:** 1\
**Last updated:** [January 29, 2024, 2:51pm UTC](https://meta.discourse.org/t/job-exception-getaddrinfo-temporary-failure-in-name-resolution/293249 "2024-01-29T14:51:40Z")

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Hello everyone, after adding CDN to my forum, I found that I couldn’t send emails. I’m not sure if it’s due to the forum or CDN issue. The error message is as shown above /usr/local/lib/ruby/3.2.0/socket.rb:231:in \`geta…

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## [Adding Yandex Metrica counter to Discourse](https://meta.discourse.org/t/adding-yandex-metrica-counter-to-discourse/293282)

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**Author:** [@Gonerdot](https://meta.discourse.org/u/Gonerdot)\
**Replies:** 3\
**Last updated:** [January 29, 2024, 1:13pm UTC](https://meta.discourse.org/t/adding-yandex-metrica-counter-to-discourse/293282 "2024-01-29T13:13:54Z")

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I apologize for writing out of such stupidity, but my head is already boiling from this problem. I’ve tried a lot, but apparently I don’t know how to do it correctly. I need to install the Yandex.Metrica counter code in…

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## [Not possible to edit wiki articles with system user](https://meta.discourse.org/t/not-possible-to-edit-wiki-articles-with-system-user/292621)

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**Author:** [@suteroun](https://meta.discourse.org/u/suteroun)\
**Replies:** 2\
**Last updated:** [January 29, 2024, 11:29am UTC](https://meta.discourse.org/t/not-possible-to-edit-wiki-articles-with-system-user/292621 "2024-01-29T11:29:14Z")

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I wanted to make changes to a wiki with the system user, but I can only change headings, not content. Here I get an error message in the console and in the browser “Error 422”. I could already rule out that it is due to …

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## [What are "staged users"?](https://meta.discourse.org/t/what-are-staged-users/293269)

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**Author:** [@Stephane\_Roy](https://meta.discourse.org/u/Stephane_Roy)\
**Replies:** 1\
**Last updated:** [January 29, 2024, 10:42am UTC](https://meta.discourse.org/t/what-are-staged-users/293269 "2024-01-29T10:42:45Z")

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Greetings, I am unable to comprehend the meaning of “staged users” in Settings. Could you explain to me what this term means in Discourse ? Thank you.

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## [How would someone go about having a category only allow photo "submissions" as new topics?](https://meta.discourse.org/t/how-would-someone-go-about-having-a-category-only-allow-photo-submissions-as-new-topics/293253)

<div class="topic-metadata">

**Author:** [@Eyad](https://meta.discourse.org/u/Eyad)\
**Replies:** 2\
**Last updated:** [January 29, 2024, 9:34am UTC](https://meta.discourse.org/t/how-would-someone-go-about-having-a-category-only-allow-photo-submissions-as-new-topics/293253 "2024-01-29T09:34:01Z")

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Hey guys, not sure if the question is super clear so I’ll do my best to clarify. I’m hosting a contest of sorts that relies on photo submissions. Is there any way to make it so that any new topic within the category has …

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## [OpenAI Azure endoint support for gpt-4-32k?](https://meta.discourse.org/t/openai-azure-endoint-support-for-gpt-4-32k/292076)

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**Author:** [@peyrusse](https://meta.discourse.org/u/peyrusse)\
**Replies:** 8\
**Last updated:** [January 29, 2024, 8:59am UTC](https://meta.discourse.org/t/openai-azure-endoint-support-for-gpt-4-32k/292076 "2024-01-29T08:59:56Z")

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Hello, I’m encountering an issue with the OpenAI Azure endpoint. It seems not to be working as expected for the following URL: https://\*\*\*.openai.azure.com/openai/deployments/DEPLOYMENT\_NAME/chat/completions?api-versio…

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## [Ignored vs. Muted users](https://meta.discourse.org/t/ignored-vs-muted-users/293250)

<div class="topic-metadata">

**Author:** [@nobrowser](https://meta.discourse.org/u/nobrowser)\
**Replies:** 2\
**Last updated:** [January 29, 2024, 7:57am UTC](https://meta.discourse.org/t/ignored-vs-muted-users/293250 "2024-01-29T07:57:52Z")

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Hello, I read several (~10) forums powered by Discourse, and in one of them only, I noticed the “Ignored users” feature. Does this mean it is too recent to be everywhere? But it’s not even on this forum (meta) which seem…

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## [Showing replies "in-place" like Reddit, instead of show 'em at the bottom](https://meta.discourse.org/t/showing-replies-in-place-like-reddit-instead-of-show-em-at-the-bottom/293235)

<div class="topic-metadata">

**Author:** [@conmajia](https://meta.discourse.org/u/conmajia)\
**Replies:** 2\
**Last updated:** [January 29, 2024, 7:35am UTC](https://meta.discourse.org/t/showing-replies-in-place-like-reddit-instead-of-show-em-at-the-bottom/293235 "2024-01-29T07:35:20Z")

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Hey everyone! Just wanted to drop in and say I’m super excited to be part of the Discourse community! :heart\_eyes: I’ve been poking around in the settings and I wonder if there is a way to have replies show up “in-plac…

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## [Backup failure when temp backup file is moved to backups/default directory](https://meta.discourse.org/t/backup-failure-when-temp-backup-file-is-moved-to-backups-default-directory/293183)

<div class="topic-metadata">

**Author:** [@ckshen](https://meta.discourse.org/u/ckshen)\
**Replies:** 4\
**Last updated:** [January 29, 2024, 12:51am UTC](https://meta.discourse.org/t/backup-failure-when-temp-backup-file-is-moved-to-backups-default-directory/293183 "2024-01-29T00:51:48Z")

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The creation of the temporary backup file went smoothly. Its when the file is moved from /var/www/discourse/tmp/backups/default/ to /var/www/discourse/public/backups/default/ that issues surface. \[2024-01-28 05:47:54\]…

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## [Use of icons in substitution of file upload links](https://meta.discourse.org/t/use-of-icons-in-substitution-of-file-upload-links/293216)

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**Author:** [@selfaware](https://meta.discourse.org/u/selfaware)\
**Replies:** 0\
**Last updated:** [January 29, 2024, 12:49am UTC](https://meta.discourse.org/t/use-of-icons-in-substitution-of-file-upload-links/293216 "2024-01-29T00:49:43Z")

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Hi, Is there a way to associates a specific file type icon when uploading files in a post vs the url links that are dynamically created?

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## [Error "Net::ReadTimeout with #\<TCPSocket:(closed)\>"](https://meta.discourse.org/t/error-net-readtimeout-with-tcpsocket-closed/293188)

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**Author:** [@Gonerdot](https://meta.discourse.org/u/Gonerdot)\
**Replies:** 7\
**Last updated:** [January 28, 2024, 2:50pm UTC](https://meta.discourse.org/t/error-net-readtimeout-with-tcpsocket-closed/293188 "2024-01-28T14:50:29Z")

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I had to change the smtp server to a third-party one (mail.ru). I’ve set everything up, but when I try to send a test letter I get this error. What could be the problem?

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## [Shortcut to trigger specific user chat](https://meta.discourse.org/t/shortcut-to-trigger-specific-user-chat/293189)

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**Author:** [@Plabforum](https://meta.discourse.org/u/Plabforum)\
**Replies:** 1\
**Last updated:** [January 28, 2024, 1:32pm UTC](https://meta.discourse.org/t/shortcut-to-trigger-specific-user-chat/293189 "2024-01-28T13:32:12Z")

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What shortcut I should use in post to trigger a user to direct chat? For example @ opens the user profile, what short cut I could to trigger directly a specific user chat?

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## [Suggesting a change in view bar under post](https://meta.discourse.org/t/suggesting-a-change-in-view-bar-under-post/293180)

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**Author:** [@Plabforum](https://meta.discourse.org/u/Plabforum)\
**Replies:** 2\
**Last updated:** [January 28, 2024, 12:06pm UTC](https://meta.discourse.org/t/suggesting-a-change-in-view-bar-under-post/293180 "2024-01-28T12:06:49Z")

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The view bar under a post becomes visible after someone comments. I found this to be a hassle because every time the user has to go back to the “Latest” section to see the number of views. For mobile device users, it’s a…

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## [Any way to select all topics in a search query?](https://meta.discourse.org/t/any-way-to-select-all-topics-in-a-search-query/293178)

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**Author:** [@HamMan2118](https://meta.discourse.org/u/HamMan2118)\
**Replies:** 1\
**Last updated:** [January 28, 2024, 4:27am UTC](https://meta.discourse.org/t/any-way-to-select-all-topics-in-a-search-query/293178 "2024-01-28T04:27:59Z")

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Hello! :slight\_smile: I am trying to convert many topics from a search query to an excel spreadsheet. Given that there are thousands of these topics, I don’t want to have to copy and paste each one manually. So, is ther…

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## [Removed CDN, but discourse still points to it in browser cache?](https://meta.discourse.org/t/removed-cdn-but-discourse-still-points-to-it-in-browser-cache/292864)

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**Author:** [@sweetbeems](https://meta.discourse.org/u/sweetbeems)\
**Replies:** 2\
**Last updated:** [January 28, 2024, 3:44am UTC](https://meta.discourse.org/t/removed-cdn-but-discourse-still-points-to-it-in-browser-cache/292864 "2024-01-28T03:44:36Z")

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I unfortunately changed my discourse server’s ip address, which has caused issues with my cloudfront domain. So, I commented out DISCOURSE\_CDN\_URL from the yaml file and rebuilt. However, when I go to the discourse app …

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## [Possible Click Counter Error](https://meta.discourse.org/t/possible-click-counter-error/293179)

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**Author:** [@Plabforum](https://meta.discourse.org/u/Plabforum)\
**Replies:** 0\
**Last updated:** [January 28, 2024, 3:28am UTC](https://meta.discourse.org/t/possible-click-counter-error/293179 "2024-01-28T03:28:54Z")

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When a link is attached in a post, it shows a topic name and click counter, a normal and expected function. However, when you change the topic name for the attached link, it doesn’t automatically change the topic name, a…

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## [Discourse Policy Plugin](https://meta.discourse.org/t/discourse-policy-plugin/293166)

<div class="topic-metadata">

**Author:** [@rtwolfe94022](https://meta.discourse.org/u/rtwolfe94022)\
**Replies:** 4\
**Last updated:** [January 28, 2024, 1:59am UTC](https://meta.discourse.org/t/discourse-policy-plugin/293166 "2024-01-28T01:59:48Z")

</div>

I am setting up the standard package for a go live is there a checklist to use? Also the policy plugin is it available for all users? Sounds like I need to do self hosted to get that option? How can I turn that on?

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## [Display message for user when creating topic](https://meta.discourse.org/t/display-message-for-user-when-creating-topic/142204)

<div class="topic-metadata">

**Author:** [@hollyw](https://meta.discourse.org/u/hollyw)\
**Replies:** 3\
**Last updated:** [February 22, 2020, 9:29pm UTC](https://meta.discourse.org/t/display-message-for-user-when-creating-topic/142204 "2020-02-22T21:29:25Z")

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Some of the topics on my team’s Discourse are related to debugging/troubleshooting and have the potential to contain personal data. A couple people have already accidentally created topics containing personal data, and I…

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## [Workspace group sync](https://meta.discourse.org/t/workspace-group-sync/293171)

<div class="topic-metadata">

**Author:** [@Chukwithak](https://meta.discourse.org/u/Chukwithak)\
**Replies:** 0\
**Last updated:** [January 28, 2024, 1:21am UTC](https://meta.discourse.org/t/workspace-group-sync/293171 "2024-01-28T01:21:24Z")

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Has anyone been successful that might be able to lend a little assistance? I reached out to the main 2 that seem to be working on it, but i’ve had zero response.

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## [Changing slug of a category?](https://meta.discourse.org/t/changing-slug-of-a-category/293121)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 3\
**Last updated:** [January 27, 2024, 5:50pm UTC](https://meta.discourse.org/t/changing-slug-of-a-category/293121 "2024-01-27T17:50:53Z")

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If I change a slug of a category do I have to do baking, cooking or other mystical things or shall internal linking work out of the box? I may do basic error of end users, asking wron question, and maybe I should explai…

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## [Can you de-admin the AI Bots, or change their profile picture?](https://meta.discourse.org/t/can-you-de-admin-the-ai-bots-or-change-their-profile-picture/292544)

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**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 10\
**Last updated:** [January 27, 2024, 4:05am UTC](https://meta.discourse.org/t/can-you-de-admin-the-ai-bots-or-change-their-profile-picture/292544 "2024-01-27T04:05:25Z")

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Edit: this is not true any more. Totally OT, but if someone is looking for ”bot profile picture/image…” and this topic pops up, but target is AI-bots then an admin should check out that profile and perhaps take away adm…

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## [How can I Mute and/or Ignore an Inactive user?](https://meta.discourse.org/t/how-can-i-mute-and-or-ignore-an-inactive-user/289151)

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**Author:** [@TobiasTobias](https://meta.discourse.org/u/TobiasTobias)\
**Replies:** 9\
**Last updated:** [January 27, 2024, 3:58am UTC](https://meta.discourse.org/t/how-can-i-mute-and-or-ignore-an-inactive-user/289151 "2024-01-27T03:58:01Z")

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I think I have a problem where I need to mute and/or ignore a user. The problem is that the user is currently deactivated, so there’s no way to access the normal mute and ignore buttons (i.e. their user profile page is n…

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## [Group specific Banner Topics?](https://meta.discourse.org/t/group-specific-banner-topics/56074)

<div class="topic-metadata">

**Author:** [@joebuhlig](https://meta.discourse.org/u/joebuhlig)\
**Replies:** 9\
**Last updated:** [January 27, 2024, 1:56am UTC](https://meta.discourse.org/t/group-specific-banner-topics/56074 "2024-01-27T01:56:31Z")

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I have a situation where I want to display different Banner Topics dependent on the users group membership. Namely, I’d like to show one banner if a user isn’t logged in and a different one if they are but aren’t a part …

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## [Issue with Onebox failing on one server, but not another](https://meta.discourse.org/t/issue-with-onebox-failing-on-one-server-but-not-another/142295)

<div class="topic-metadata">

**Author:** [@merefield](https://meta.discourse.org/u/merefield)\
**Replies:** 5\
**Last updated:** [February 22, 2020, 7:32am UTC](https://meta.discourse.org/t/issue-with-onebox-failing-on-one-server-but-not-another/142295 "2020-02-22T07:32:52Z")

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Guys, I’ve been experimenting with AliExpress as an affiliate. Recently their Oneboxes have started to fail on the site I use them for. I dug into things and noticed it works on another Discourse server of mine. Both …

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