# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=230

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 231

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## [Where is the option to permanently delete?](https://meta.discourse.org/t/where-is-the-option-to-permanently-delete/292545)

<div class="topic-metadata">

**Author:** [@Ventrilo](https://meta.discourse.org/u/Ventrilo)\
**Replies:** 13\
**Last updated:** [January 22, 2024, 6:14pm UTC](https://meta.discourse.org/t/where-is-the-option-to-permanently-delete/292545 "2024-01-22T18:14:28Z")

</div>

this doesn’t work as intended, when enabling and turning to true, the option isn’t available on-site do you need to rebuild the app ??

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## [Starter VPS](https://meta.discourse.org/t/starter-vps/292075)

<div class="topic-metadata">

**Author:** [@AntonioJrM](https://meta.discourse.org/u/AntonioJrM)\
**Replies:** 5\
**Last updated:** [January 22, 2024, 7:04pm UTC](https://meta.discourse.org/t/starter-vps/292075 "2024-01-22T19:04:33Z")

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Hello, i want to start my community for my blog. I have a shared hosting, but Discourse need a VPS. Is this good? Configuratore VPS | OVHcloud Italia I have to launch the community as a test for my users, I don’t kno…

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## [Can I upload discourse backup file to different domain address?](https://meta.discourse.org/t/can-i-upload-discourse-backup-file-to-different-domain-address/292511)

<div class="topic-metadata">

**Author:** [@Sunder](https://meta.discourse.org/u/Sunder)\
**Replies:** 2\
**Last updated:** [January 22, 2024, 4:12pm UTC](https://meta.discourse.org/t/can-i-upload-discourse-backup-file-to-different-domain-address/292511 "2024-01-22T16:12:40Z")

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I need to move my discourse to another domain. Ex: Righ now my discourse running under https://xyz.com but now i want to move it completely different domain like https://abc.com so please guide me how can i do it.

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## [Website contact form → anonymous topic](https://meta.discourse.org/t/website-contact-form-anonymous-topic/141626)

<div class="topic-metadata">

**Author:** [@Honza\_Pobořil](https://meta.discourse.org/u/Honza_Pobo%C5%99il)\
**Replies:** 1\
**Last updated:** [February 20, 2020, 3:53am UTC](https://meta.discourse.org/t/website-contact-form-anonymous-topic/141626 "2020-02-20T03:53:02Z")

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I want to have support forum for not authenticated users on our website. From what I read on this forum it should be possible to configure one “support” category where only support agents will have access, so they can r…

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## [Modify identity provider external ID for a User](https://meta.discourse.org/t/modify-identity-provider-external-id-for-a-user/264379)

<div class="topic-metadata">

**Author:** [@SamSam](https://meta.discourse.org/u/SamSam)\
**Replies:** 1\
**Last updated:** [January 22, 2024, 1:34pm UTC](https://meta.discourse.org/t/modify-identity-provider-external-id-for-a-user/264379 "2024-01-22T13:34:23Z")

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In case of a migration, I create users via API. We use Discourse-openid-connect for connecting to our SSO (Keycloak). I want to associate users account via API with ID from Keycloak. How a i can do this ? I’ve seen the…

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## [Unlisted topics - what are they](https://meta.discourse.org/t/unlisted-topics-what-are-they/292475)

<div class="topic-metadata">

**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 6\
**Last updated:** [January 22, 2024, 2:03pm UTC](https://meta.discourse.org/t/unlisted-topics-what-are-they/292475 "2024-01-22T14:03:33Z")

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What is ‘toggle unlisted’ for in the compose window? What is an unlisted topic actually?

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## [GET DiscourseConnect Single Sign On record via APIs](https://meta.discourse.org/t/get-discourseconnect-single-sign-on-record-via-apis/292202)

<div class="topic-metadata">

**Author:** [@armingrudd](https://meta.discourse.org/u/armingrudd)\
**Replies:** 2\
**Last updated:** [January 22, 2024, 12:30pm UTC](https://meta.discourse.org/t/get-discourseconnect-single-sign-on-record-via-apis/292202 "2024-01-22T12:30:42Z")

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Hi, Is it possible to get DiscourseConnect Single Sign On info (username/email) via APIs? These could be different from the usres’ discourse forum username and email so we need to have the SSO info as well. Since this …

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## [Viewing more than 30 topics in a kanban column](https://meta.discourse.org/t/viewing-more-than-30-topics-in-a-kanban-column/308781)

<div class="topic-metadata">

**Author:** [@Julien\_Palard](https://meta.discourse.org/u/Julien_Palard)\
**Replies:** 0\
**Last updated:** [January 22, 2024, 11:14am UTC](https://meta.discourse.org/t/viewing-more-than-30-topics-in-a-kanban-column/308781 "2024-01-22T11:14:18Z")

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Thanks again for the developers working on this theme, I like it a lot (a tad too much maybe?). Just spotted an issue using a self hosted Discourse 3.2.0.beta5-dev d0486a72ac and an up-to-date Discourse Kanban theme. …

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## [Users can't delete their own posts](https://meta.discourse.org/t/users-cant-delete-their-own-posts/292460)

<div class="topic-metadata">

**Author:** [@whitewaterdeu](https://meta.discourse.org/u/whitewaterdeu)\
**Replies:** 4\
**Last updated:** [January 22, 2024, 10:02am UTC](https://meta.discourse.org/t/users-cant-delete-their-own-posts/292460 "2024-01-22T10:02:31Z")

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someone tell me he can’t delete his post in a specific catagorie but i don’t know how to change the authority thanks for your help

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## [Resetting the Unformatted Code Detector per user/for all users?](https://meta.discourse.org/t/resetting-the-unformatted-code-detector-per-user-for-all-users/319268)

<div class="topic-metadata">

**Author:** [@Hubbe](https://meta.discourse.org/u/Hubbe)\
**Replies:** 0\
**Last updated:** [January 22, 2024, 6:09am UTC](https://meta.discourse.org/t/resetting-the-unformatted-code-detector-per-user-for-all-users/319268 "2024-01-22T06:09:39Z")

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So if a user checks “don’t show this again”, how do they get it back? Also, is there a way for admins to reset that setting for all users?

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## [Duplicate topics constantly created](https://meta.discourse.org/t/duplicate-topics-constantly-created/292426)

<div class="topic-metadata">

**Author:** [@spectrum](https://meta.discourse.org/u/spectrum)\
**Replies:** 0\
**Last updated:** [January 21, 2024, 8:42pm UTC](https://meta.discourse.org/t/duplicate-topics-constantly-created/292426 "2024-01-21T20:42:03Z")

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Hello, We have had a recurring issue where duplicate topics are created, seemingly at random. We are using the following embed code on our WordPress website: \<script type="text/javascript"\> var discourseUr…

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## [Move Discourse DEV backup to Production?](https://meta.discourse.org/t/move-discourse-dev-backup-to-production/292434)

<div class="topic-metadata">

**Author:** [@Ventrilo](https://meta.discourse.org/u/Ventrilo)\
**Replies:** 2\
**Last updated:** [January 22, 2024, 4:05am UTC](https://meta.discourse.org/t/move-discourse-dev-backup-to-production/292434 "2024-01-22T04:05:34Z")

</div>

All the issues i managed to fix with the import scripts by using a dev env instead of production, how can i go about moving the imported content on a exported .sql backup from the dev env to a production env? is it just …

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## [How to use a client certificate at the invites page](https://meta.discourse.org/t/how-to-use-a-client-certificate-at-the-invites-page/141894)

<div class="topic-metadata">

**Author:** [@harmstra](https://meta.discourse.org/u/harmstra)\
**Replies:** 6\
**Last updated:** [February 19, 2020, 6:51pm UTC](https://meta.discourse.org/t/how-to-use-a-client-certificate-at-the-invites-page/141894 "2020-02-19T18:51:22Z")

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Hi, We have an ‘invite only’ Discourse installation. When we send an invite, the invitee should only be able to accept the invitation when a certain client certificatie is present in the browser. Any clues on how to a…

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## [Importing Xenforo with import script from GitHub gives tons of errors](https://meta.discourse.org/t/importing-xenforo-with-import-script-from-github-gives-tons-of-errors/292430)

<div class="topic-metadata">

**Author:** [@Ventrilo](https://meta.discourse.org/u/Ventrilo)\
**Replies:** 0\
**Last updated:** [January 21, 2024, 10:26pm UTC](https://meta.discourse.org/t/importing-xenforo-with-import-script-from-github-gives-tons-of-errors/292430 "2024-01-21T22:26:27Z")

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Error: :/var/www/discourse# bundle exec ruby script/import\_scripts/xenforo.rb /var/www/discourse/vendor/bundle/ruby/3.2.0/gems/rack-mini-profiler-3.3.0/lib/mini\_profiler/profiling\_methods.rb:87:in \`alias\_method': undefi…

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## [Hiding the Tags page from normal users: /tags](https://meta.discourse.org/t/hiding-the-tags-page-from-normal-users-tags/292425)

<div class="topic-metadata">

**Author:** [@kuaza](https://meta.discourse.org/u/kuaza)\
**Replies:** 0\
**Last updated:** [January 21, 2024, 8:32pm UTC](https://meta.discourse.org/t/hiding-the-tags-page-from-normal-users-tags/292425 "2024-01-21T20:32:51Z")

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I searched for this topic but couldn’t find it. I want to hide the page where the tags are listed from normal users or allow access only to officials. I have too many tags on this page and it takes too long to open and …

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## [How to remove AI-summary?](https://meta.discourse.org/t/how-to-remove-ai-summary/292423)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 0\
**Last updated:** [January 21, 2024, 7:38pm UTC](https://meta.discourse.org/t/how-to-remove-ai-summary/292423 "2024-01-21T19:38:02Z")

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Summarization with AI works per se just fine. But as we all nonenglish speakers know it follow language of topic just sometimes. I don’t know how you did that function but if it\`s using any kind promp please add it have …

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## [Transition problem](https://meta.discourse.org/t/transition-problem/292282)

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**Author:** [@Scart](https://meta.discourse.org/u/Scart)\
**Replies:** 17\
**Last updated:** [January 21, 2024, 6:33pm UTC](https://meta.discourse.org/t/transition-problem/292282 "2024-01-21T18:33:32Z")

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I was installing forum on a remote server, then added my main site to the server via CPanel for remote servers so moved from regular NameCheap hosting to a remote server, then I got the forum site down and I can’t even r…

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## [Revising settings so only group members show up when you use "@"](https://meta.discourse.org/t/revising-settings-so-only-group-members-show-up-when-you-use/142036)

<div class="topic-metadata">

**Author:** [@coletteenns](https://meta.discourse.org/u/coletteenns)\
**Replies:** 4\
**Last updated:** [February 19, 2020, 5:56pm UTC](https://meta.discourse.org/t/revising-settings-so-only-group-members-show-up-when-you-use/142036 "2020-02-19T17:56:33Z")

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Hi, How do I change the group settings so that when members use @ symbol only members of that group show up (right now everyone in all groups shows up)?

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## [How to update URL of theme component git repo?](https://meta.discourse.org/t/how-to-update-url-of-theme-component-git-repo/141924)

<div class="topic-metadata">

**Author:** [@downey](https://meta.discourse.org/u/downey)\
**Replies:** 2\
**Last updated:** [January 21, 2024, 12:13pm UTC](https://meta.discourse.org/t/how-to-update-url-of-theme-component-git-repo/141924 "2024-01-21T12:13:25Z")

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I recently had a theme component that had its Git repository URL change. Is there any way to simply update the target URL for this theme component without having to remove it and re-configure all of its settings?

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## [AI sockpuppet accounts to jumpstart my community?](https://meta.discourse.org/t/ai-sockpuppet-accounts-to-jumpstart-my-community/292396)

<div class="topic-metadata">

**Author:** [@Sectros](https://meta.discourse.org/u/Sectros)\
**Replies:** 1\
**Last updated:** [January 21, 2024, 4:54am UTC](https://meta.discourse.org/t/ai-sockpuppet-accounts-to-jumpstart-my-community/292396 "2024-01-21T04:54:56Z")

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I am considering to add a discourse instance to a blog with a certain audience. However, since at the beginning it will be a mosly empty space with little ammount of activity in threads and posts, it would be handy to ha…

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## [Is this possible?](https://meta.discourse.org/t/is-this-possible/292390)

<div class="topic-metadata">

**Author:** [@Chukwithak](https://meta.discourse.org/u/Chukwithak)\
**Replies:** 1\
**Last updated:** [January 20, 2024, 11:42pm UTC](https://meta.discourse.org/t/is-this-possible/292390 "2024-01-20T23:42:39Z")

</div>

Context, I dont have access to everything and trying to make it work. We’re a small NPO and the gentlemen that helped me get started has kind of disappeared. I think he’s on vacation, but not sure. I cant migrate out of …

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## [Admin ability to impersonate other admin differs between admins](https://meta.discourse.org/t/admin-ability-to-impersonate-other-admin-differs-between-admins/292382)

<div class="topic-metadata">

**Author:** [@jakob-hede](https://meta.discourse.org/u/jakob-hede)\
**Replies:** 3\
**Last updated:** [January 20, 2024, 6:35pm UTC](https://meta.discourse.org/t/admin-ability-to-impersonate-other-admin-differs-between-admins/292382 "2024-01-20T18:35:21Z")

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Some admins on my site can impersonate other admins, while some cannot. So there would appear to be admins vs super admins? As far as I can grok, the difference correspsonds to how the particular admin was created. Or…

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## [A fork of discourse docker repo for China](https://meta.discourse.org/t/a-fork-of-discourse-docker-repo-for-china/193668)

<div class="topic-metadata">

**Author:** [@SettingDust](https://meta.discourse.org/u/SettingDust)\
**Replies:** 2\
**Last updated:** [January 20, 2024, 4:05pm UTC](https://meta.discourse.org/t/a-fork-of-discourse-docker-repo-for-china/193668 "2024-01-20T16:05:40Z")

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It’s use the hub.fastgit.org instead of github.com for clone rapidly. The fastgit.org is a github proxy site in China. Fastgit Run git remote set-url origin https://hub.fastgit.org/SettingDust/discourse\_docker\_china i…

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## [2FA - do we have to do anything to enable it?](https://meta.discourse.org/t/2fa-do-we-have-to-do-anything-to-enable-it/94609)

<div class="topic-metadata">

**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 10\
**Last updated:** [January 20, 2024, 4:02pm UTC](https://meta.discourse.org/t/2fa-do-we-have-to-do-anything-to-enable-it/94609 "2024-01-20T16:02:40Z")

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Received an email from someone having trouble enabling 2FA - yet I don’t recall ever turning this on or setting up anything for it, do I have to?

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## [./launcher rebuild app failed. How to fix this?](https://meta.discourse.org/t/launcher-rebuild-app-failed-how-to-fix-this/292345)

<div class="topic-metadata">

**Author:** [@Dotila\_Li](https://meta.discourse.org/u/Dotila_Li)\
**Replies:** 8\
**Last updated:** [January 20, 2024, 3:28pm UTC](https://meta.discourse.org/t/launcher-rebuild-app-failed-how-to-fix-this/292345 "2024-01-20T15:28:35Z")

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Terminal message: FAILED -------------------- Pups::ExecError: cd /var/www/discourse/plugins && git clone https://github.com/discourse/discourse-math.git failed with return #\<Process::Status: pid 281 exit 128\> Location…

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## [Undefined method \`kilobytes' for "100":String error breaks topic and avatar sync](https://meta.discourse.org/t/undefined-method-kilobytes-for-100-string-error-breaks-topic-and-avatar-sync/291922)

<div class="topic-metadata">

**Author:** [@Shenron\_segamag](https://meta.discourse.org/u/Shenron_segamag)\
**Replies:** 10\
**Last updated:** [January 20, 2024, 12:16pm UTC](https://meta.discourse.org/t/undefined-method-kilobytes-for-100-string-error-breaks-topic-and-avatar-sync/291922 "2024-01-20T12:16:57Z")

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Hi, I have several issues with my forum, with the same kind of error in logs. One topic on my forum can’t load anymore. I get this message (it’s in french) : It used to work just fine until now, the only thing I d…

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## [Moderators don't have access to Staff category](https://meta.discourse.org/t/moderators-dont-have-access-to-staff-category/98839)

<div class="topic-metadata">

**Author:** [@bokos](https://meta.discourse.org/u/bokos)\
**Replies:** 6\
**Last updated:** [January 20, 2024, 10:42am UTC](https://meta.discourse.org/t/moderators-dont-have-access-to-staff-category/98839 "2024-01-20T10:42:47Z")

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I noticed my moderators don’t have access to the Staff category. I just installed a fresh discourse locally to test it and it still happens. I think it’s because my Discourse got installed in German and my Staff group i…

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## [Plugin for charity donations?](https://meta.discourse.org/t/plugin-for-charity-donations/292317)

<div class="topic-metadata">

**Author:** [@spdegabrielle](https://meta.discourse.org/u/spdegabrielle)\
**Replies:** 3\
**Last updated:** [January 20, 2024, 6:22am UTC](https://meta.discourse.org/t/plugin-for-charity-donations/292317 "2024-01-20T06:22:17Z")

</div>

There are plugins for patrons and subscriptions - but are there plugins for accepting donations? (For charities)

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## [How to restore missing S3 images from post](https://meta.discourse.org/t/how-to-restore-missing-s3-images-from-post/141931)

<div class="topic-metadata">

**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 5\
**Last updated:** [February 19, 2020, 8:03am UTC](https://meta.discourse.org/t/how-to-restore-missing-s3-images-from-post/141931 "2020-02-19T08:03:06Z")

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One of my posts has randomly lost its images. I ran PostCustomField.where(name: Post::MISSING\_UPLOADS) in the rails console and got this: \[#\<PostCustomField:0x00005636227c20a0 id: 7335, post\_id: 36, name: "missin…

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## [What happens to existing accounts when that email domain is added to the blocklist?](https://meta.discourse.org/t/what-happens-to-existing-accounts-when-that-email-domain-is-added-to-the-blocklist/292288)

<div class="topic-metadata">

**Author:** [@Jumanji](https://meta.discourse.org/u/Jumanji)\
**Replies:** 0\
**Last updated:** [January 19, 2024, 8:26pm UTC](https://meta.discourse.org/t/what-happens-to-existing-accounts-when-that-email-domain-is-added-to-the-blocklist/292288 "2024-01-19T20:26:34Z")

</div>

I’d like to minimize users registering with throw-away email addresses. I have current members using an email domain that I’d like to block from further registrations. Does the email domain check only happen during reg…

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