# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=231

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 232

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## [Holding off on approvals of users](https://meta.discourse.org/t/holding-off-on-approvals-of-users/292188)

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**Author:** [@Bart](https://meta.discourse.org/u/Bart)\
**Replies:** 1\
**Last updated:** [January 19, 2024, 2:44pm UTC](https://meta.discourse.org/t/holding-off-on-approvals-of-users/292188 "2024-01-19T14:44:53Z")

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Hey there, Is there a way to put a new user that still requires approval on hold? We’ve got two admins and it would be nice to signal that we want to hold off on approving someone, even better if there was a way to make…

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## [Procedurally nullify notifications for a group](https://meta.discourse.org/t/procedurally-nullify-notifications-for-a-group/291976)

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**Author:** [@Frully](https://meta.discourse.org/u/Frully)\
**Replies:** 5\
**Last updated:** [January 19, 2024, 2:09pm UTC](https://meta.discourse.org/t/procedurally-nullify-notifications-for-a-group/291976 "2024-01-19T14:09:05Z")

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TLDR: Feb 2024 Google is changing their acceptable spam ratio to 0.3%. I want to reduce outbound email volume to avoid getting flagged. (3 spam flags/1000 emails will get your domain blacklisted). I need to procedurally …

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## [Creating a private message with multiple users](https://meta.discourse.org/t/creating-a-private-message-with-multiple-users/141956)

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**Author:** [@Jason\_Stromberg](https://meta.discourse.org/u/Jason_Stromberg)\
**Replies:** 3\
**Last updated:** [February 19, 2020, 3:01am UTC](https://meta.discourse.org/t/creating-a-private-message-with-multiple-users/141956 "2020-02-19T03:01:06Z")

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Hello, I am thinking about using Discourse for our project, and I had two questions: Is it possible to create a private message between multiple users specified by another user where those users can talk privately amo…

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## [Error when migrating to an external postgres instance](https://meta.discourse.org/t/error-when-migrating-to-an-external-postgres-instance/291992)

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**Author:** [@Morpheus636](https://meta.discourse.org/u/Morpheus636)\
**Replies:** 11\
**Last updated:** [January 18, 2024, 11:40pm UTC](https://meta.discourse.org/t/error-when-migrating-to-an-external-postgres-instance/291992 "2024-01-18T23:40:14Z")

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I set up my forums using discourse-docker with the default self-contained config. I need to switch over to using a separate postgres server. I ran a backup, then modified app.yml, rebuilt and attempted to restore from t…

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## [Bold/Italic Words Being Put On Separate Line](https://meta.discourse.org/t/bold-italic-words-being-put-on-separate-line/292120)

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**Author:** [@justanotherperson](https://meta.discourse.org/u/justanotherperson)\
**Replies:** 15\
**Last updated:** [January 18, 2024, 8:48pm UTC](https://meta.discourse.org/t/bold-italic-words-being-put-on-separate-line/292120 "2024-01-18T20:48:40Z")

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So, I have some emphasized and bold words. However, when I put them on a line, it’s kind of like this: blah blah blah blah blah the bold text is on a separate line for some reason i didn’t make it like this i swear (…

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## [Mattermost to Discourse Chat via incoming webhooks](https://meta.discourse.org/t/mattermost-to-discourse-chat-via-incoming-webhooks/292104)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 0\
**Last updated:** [January 18, 2024, 5:40pm UTC](https://meta.discourse.org/t/mattermost-to-discourse-chat-via-incoming-webhooks/292104 "2024-01-18T17:40:00Z")

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Continuing the discussion from Set up Mattermost notifications using the discourse-chat-integration plugin: This is good to send Discourse notifications to Mattermost channels. But can we use Discourse Chat incoming we…

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## [Activation Email Not Received for Discourse Admin Account, After Registering User in The Forum](https://meta.discourse.org/t/activation-email-not-received-for-discourse-admin-account-after-registering-user-in-the-forum/292050)

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**Author:** [@Kuldeep\_Kumhar](https://meta.discourse.org/u/Kuldeep_Kumhar)\
**Replies:** 4\
**Last updated:** [January 18, 2024, 4:48pm UTC](https://meta.discourse.org/t/activation-email-not-received-for-discourse-admin-account-after-registering-user-in-the-forum/292050 "2024-01-18T16:48:01Z")

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I successfully set up Discourse on my AWS instance using the AWS Lightsail service. Currently, I am attempting to register my admin account on the Discourse forum, and it is sending an activation link to the email addres…

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## [Has there been a change to moderators being able to see staff action logs?](https://meta.discourse.org/t/has-there-been-a-change-to-moderators-being-able-to-see-staff-action-logs/292085)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [January 18, 2024, 2:54pm UTC](https://meta.discourse.org/t/has-there-been-a-change-to-moderators-being-able-to-see-staff-action-logs/292085 "2024-01-18T14:54:28Z")

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I have a moderator whose site was upgraded recently (44ff62aa123441c84056a697494c5379ffdde8e7) that says he can no longer see the staff action logs. Has something changed about that?

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## [Bulk uploading of Tags, via CSV with dynamic Tag Group creation and feature request](https://meta.discourse.org/t/bulk-uploading-of-tags-via-csv-with-dynamic-tag-group-creation-and-feature-request/291999)

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**Author:** [@selfaware](https://meta.discourse.org/u/selfaware)\
**Replies:** 0\
**Last updated:** [January 17, 2024, 9:11pm UTC](https://meta.discourse.org/t/bulk-uploading-of-tags-via-csv-with-dynamic-tag-group-creation-and-feature-request/291999 "2024-01-17T21:11:09Z")

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I would like to be able to bulk upload tags into Discourse, but trigger the creation of tag group, which the tags should be associated with. Let’s say I want to upload 100 tags into a tag group (which I haven’t created …

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## [Board unaccessible after upgrade](https://meta.discourse.org/t/board-unaccessible-after-upgrade/292043)

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**Author:** [@Saiano](https://meta.discourse.org/u/Saiano)\
**Replies:** 8\
**Last updated:** [January 18, 2024, 2:35pm UTC](https://meta.discourse.org/t/board-unaccessible-after-upgrade/292043 "2024-01-18T14:35:59Z")

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I’ve just update my board, getting no errors, but accessing the site, the app doesn’t start Droplet on digital ocean, any suggestions?

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## [Convert a category to private and add users to a specific group with access](https://meta.discourse.org/t/convert-a-category-to-private-and-add-users-to-a-specific-group-with-access/290463)

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**Author:** [@Crius](https://meta.discourse.org/u/Crius)\
**Replies:** 11\
**Last updated:** [January 18, 2024, 1:56pm UTC](https://meta.discourse.org/t/convert-a-category-to-private-and-add-users-to-a-specific-group-with-access/290463 "2024-01-18T13:56:16Z")

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The title might be a bit cryptic, but the context is to convert a category to “private” but have a way to identify all users that participated in it in the past \<timeframe\> and add them to a group so that it can be set a…

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## [NS\_error\_failure in Stripe/Subscriptions plugin](https://meta.discourse.org/t/ns-error-failure-in-stripe-subscriptions-plugin/292015)

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**Author:** [@ncaming215](https://meta.discourse.org/u/ncaming215)\
**Replies:** 1\
**Last updated:** [January 18, 2024, 1:31pm UTC](https://meta.discourse.org/t/ns-error-failure-in-stripe-subscriptions-plugin/292015 "2024-01-18T13:31:56Z")

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My site has been incredibly slow today, and my/DiscourseHosting is curious if it’s related to the Subscriptions plugin. See the following attachment: Would this contribute to the slow speed, and is this a plugin issu…

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## [I need a functionality/plugin for viewing only the content posted by the author in the current thread.](https://meta.discourse.org/t/i-need-a-functionality-plugin-for-viewing-only-the-content-posted-by-the-author-in-the-current-thread/292057)

<div class="topic-metadata">

**Author:** [@Haretaleila](https://meta.discourse.org/u/Haretaleila)\
**Replies:** 4\
**Last updated:** [January 18, 2024, 12:40pm UTC](https://meta.discourse.org/t/i-need-a-functionality-plugin-for-viewing-only-the-content-posted-by-the-author-in-the-current-thread/292057 "2024-01-18T12:40:01Z")

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"I am a beginner, currently building my community forum. As my forum users need to post lengthy articles, for better readability, I hope to have the functionalities/plugins commonly found in traditional forums: ‘viewing …

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## [Private sub-category email-in Discourse::InvalidAccess](https://meta.discourse.org/t/private-sub-category-email-in-discourse-invalidaccess/291216)

<div class="topic-metadata">

**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 10\
**Last updated:** [January 18, 2024, 12:27pm UTC](https://meta.discourse.org/t/private-sub-category-email-in-discourse-invalidaccess/291216 "2024-01-18T12:27:59Z")

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Continuing the discussion from Email-in Discourse::InvalidAccess: The Discourse::InvalidAccess hit again. This time, the length of Subject is not in cause. I’m suspecting that it has to do with the category being a rest…

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## [User temporarily on hold - except no user in the PM recipients](https://meta.discourse.org/t/user-temporarily-on-hold-except-no-user-in-the-pm-recipients/291928)

<div class="topic-metadata">

**Author:** [@Crius](https://meta.discourse.org/u/Crius)\
**Replies:** 4\
**Last updated:** [January 18, 2024, 11:13am UTC](https://meta.discourse.org/t/user-temporarily-on-hold-except-no-user-in-the-pm-recipients/291928 "2024-01-18T11:13:07Z")

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I noticed a couple of messages like this in the past 2-3 weeks. Is there any way to understand why this happens?

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## [Facing issue while setting up discourse on my aws ec2 instance ubuntu20, ebs 30gb ram 1gb](https://meta.discourse.org/t/facing-issue-while-setting-up-discourse-on-my-aws-ec2-instance-ubuntu20-ebs-30gb-ram-1gb/291679)

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**Author:** [@Kuldeep\_Kumhar](https://meta.discourse.org/u/Kuldeep_Kumhar)\
**Replies:** 11\
**Last updated:** [January 18, 2024, 7:53am UTC](https://meta.discourse.org/t/facing-issue-while-setting-up-discourse-on-my-aws-ec2-instance-ubuntu20-ebs-30gb-ram-1gb/291679 "2024-01-18T07:53:13Z")

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2024-01-14 22:15:13.479 UTC \[4179\] LOG: using stale statistics instead of current ones because stats collector is not responding node:events:492 throw er; // Unhandled 'error' event ^ Error: write EPIPE …

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## [Recurring Events only display current one?](https://meta.discourse.org/t/recurring-events-only-display-current-one/283750)

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**Author:** [@aidanheerdegen](https://meta.discourse.org/u/aidanheerdegen)\
**Replies:** 9\
**Last updated:** [January 18, 2024, 5:33am UTC](https://meta.discourse.org/t/recurring-events-only-display-current-one/283750 "2024-01-18T05:33:47Z")

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This is great, thanks. My question is with the display of recurring events. I have a 2 weekly recurring event, but only the next event seems to display in the calendar. Is this intentional?

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## [Can you check when a Data Explorer query has been run and how many times?](https://meta.discourse.org/t/can-you-check-when-a-data-explorer-query-has-been-run-and-how-many-times/292027)

<div class="topic-metadata">

**Author:** [@rachel-statsnz](https://meta.discourse.org/u/rachel-statsnz)\
**Replies:** 0\
**Last updated:** [January 18, 2024, 2:59am UTC](https://meta.discourse.org/t/can-you-check-when-a-data-explorer-query-has-been-run-and-how-many-times/292027 "2024-01-18T02:59:40Z")

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I wondering if there are usage stats on data explorer queries sitting anywhere? Or is it only just the last run that is recorded? If yes, can someone point me to an SQL to monitor data query usages? Thanks!

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## [SEO - how to get a search bar at google?](https://meta.discourse.org/t/seo-how-to-get-a-search-bar-at-google/80394)

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**Author:** [@frold](https://meta.discourse.org/u/frold)\
**Replies:** 16\
**Last updated:** [February 18, 2020, 5:32pm UTC](https://meta.discourse.org/t/seo-how-to-get-a-search-bar-at-google/80394 "2020-02-18T17:32:56Z")

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Hey, This is the content you see at google when you search at my site (I know you might not understand the text): This is how it look if you e.g search at “Lægeforeningen”. How to change the layout at google to …

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## [Are there plugins or theme components to make working with quotes easier?](https://meta.discourse.org/t/are-there-plugins-or-theme-components-to-make-working-with-quotes-easier/291838)

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**Author:** [@MSealey](https://meta.discourse.org/u/MSealey)\
**Replies:** 4\
**Last updated:** [January 17, 2024, 7:30pm UTC](https://meta.discourse.org/t/are-there-plugins-or-theme-components-to-make-working-with-quotes-easier/291838 "2024-01-17T19:30:10Z")

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I find I’m spending more and more time in Discourse forums. I also spend a lot of time segmenting others’ posts during editing in order to surround shorter sections with \[quote\]/\[/quote\]. Is there a tool, plugin or add…

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## [Photos posted on Discourse don't match the same colors as photos posted elsewhere](https://meta.discourse.org/t/photos-posted-on-discourse-dont-match-the-same-colors-as-photos-posted-elsewhere/141819)

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**Author:** [@TheCookie1](https://meta.discourse.org/u/TheCookie1)\
**Replies:** 32\
**Last updated:** [February 14, 2023, 1:18pm UTC](https://meta.discourse.org/t/photos-posted-on-discourse-dont-match-the-same-colors-as-photos-posted-elsewhere/141819 "2023-02-14T13:18:46Z")

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Hello! I’m a Food Talk Central and Hungry Onion member, both hosted by Discourse. After every automatic iPhone upgrade the photos I post are dull and the color is off. They look sharp in my photo album but upload poorly…

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## [CloudFlare and Real IP](https://meta.discourse.org/t/cloudflare-and-real-ip/291736)

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**Author:** [@bitwelder](https://meta.discourse.org/u/bitwelder)\
**Replies:** 7\
**Last updated:** [January 17, 2024, 4:12pm UTC](https://meta.discourse.org/t/cloudflare-and-real-ip/291736 "2024-01-17T16:12:50Z")

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I have been trying to get real ips to show up in Discourse without much success. I have add the cloudflare yml to my setup and have validated the discourse.conf in the container has the correct lines: set\_real\_ip\_from 1…

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## [How do I chat someone in the community?](https://meta.discourse.org/t/how-do-i-chat-someone-in-the-community/291752)

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**Author:** [@JoeWrecks](https://meta.discourse.org/u/JoeWrecks)\
**Replies:** 4\
**Last updated:** [January 17, 2024, 12:58pm UTC](https://meta.discourse.org/t/how-do-i-chat-someone-in-the-community/291752 "2024-01-17T12:58:19Z")

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I’ve heard that chat is now enabled in Discourse but I can’t find how to send one. The demo I found on YouTube is not of great help either. I would highly appreciate it if someone could send me a link to a video tutorial…

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## [Bypass approval required via bulk invite](https://meta.discourse.org/t/bypass-approval-required-via-bulk-invite/291924)

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**Author:** [@Rusty\_M](https://meta.discourse.org/u/Rusty_M)\
**Replies:** 0\
**Last updated:** [January 17, 2024, 8:58am UTC](https://meta.discourse.org/t/bypass-approval-required-via-bulk-invite/291924 "2024-01-17T08:58:24Z")

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It’s very clear that this topic has come up many times before and it appears a hard line was finally drawn in this post in 2022: https://meta.discourse.org/t/staff-generated-invites-bypass-the-must-approve-users-require…

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## [Embed draw.io iframe in discourse](https://meta.discourse.org/t/embed-draw-io-iframe-in-discourse/291917)

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**Author:** [@whitewaterdeu](https://meta.discourse.org/u/whitewaterdeu)\
**Replies:** 0\
**Last updated:** [January 17, 2024, 8:31am UTC](https://meta.discourse.org/t/embed-draw-io-iframe-in-discourse/291917 "2024-01-17T08:31:36Z")

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I want to embed draw.io in my post But when I paste these code, there is only a small frame How can I expand it? This is my post 心肌梗死误诊胆囊炎一例及如何减少心梗漏诊率 - 🥼实践与临床 - 始徒Beginner

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## [Just under 200 MB free RAM?](https://meta.discourse.org/t/just-under-200-mb-free-ram/291812)

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**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 3\
**Last updated:** [January 16, 2024, 10:17pm UTC](https://meta.discourse.org/t/just-under-200-mb-free-ram/291812 "2024-01-16T22:17:54Z")

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I know, I know — this is more like basics of \*nix, but because VPS has only Discourse and amount on RAM dictates if everything goes smoothly that’s the reason for such newu-class question. 8 GB RAM, no swap. Why free -m …

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## [Trouble bootstrapping with RDS --- could not open certificate file](https://meta.discourse.org/t/trouble-bootstrapping-with-rds-could-not-open-certificate-file/289367)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [January 16, 2024, 7:24pm UTC](https://meta.discourse.org/t/trouble-bootstrapping-with-rds-could-not-open-certificate-file/289367 "2024-01-16T19:24:26Z")

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I’ve got a pretty standard install with databse on RDS. It was on 13.2 and I just upgraded it to 15.2. The existing container is working just fine. When I bootstrap a new image, it migrates the database, precompiles ass…

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## [WordPress Comment Spam](https://meta.discourse.org/t/wordpress-comment-spam/291442)

<div class="topic-metadata">

**Author:** [@jordantrizz](https://meta.discourse.org/u/jordantrizz)\
**Replies:** 4\
**Last updated:** [January 16, 2024, 6:56pm UTC](https://meta.discourse.org/t/wordpress-comment-spam/291442 "2024-01-16T18:56:10Z")

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Hello, When using the WP Discourse plugin, the endpoint /wp-comments-post.php is still active and can be used to post WordPress comments via POST by mostly bot traffic to spam comments. Did I miss a setting in the plug…

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## [Where is, "top" on category views?](https://meta.discourse.org/t/where-is-top-on-category-views/291782)

<div class="topic-metadata">

**Author:** [@Mollyvog](https://meta.discourse.org/u/Mollyvog)\
**Replies:** 4\
**Last updated:** [January 16, 2024, 6:55pm UTC](https://meta.discourse.org/t/where-is-top-on-category-views/291782 "2024-01-16T18:55:04Z")

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Hello, Filtering topics in a category to see the top in a time period seems to have disappeared: Am I missing something? I can’t see it anywhere! Many thanks in advance!

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## [Discourse not cleaning-up local tmp backups after uploading to S3](https://meta.discourse.org/t/discourse-not-cleaning-up-local-tmp-backups-after-uploading-to-s3/291033)

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**Author:** [@Wingtip](https://meta.discourse.org/u/Wingtip)\
**Replies:** 6\
**Last updated:** [January 16, 2024, 5:59pm UTC](https://meta.discourse.org/t/discourse-not-cleaning-up-local-tmp-backups-after-uploading-to-s3/291033 "2024-01-16T17:59:11Z")

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Running 3.2.0.beta4-dev ( 86da47f58d ) but we’ve had this problem for awhile now. We have backups configured to go straight to S3. Understandably the application takes it to local storage first then uploads to S3, whi…

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