# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=233

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 234

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## [Can I import users and conversations from Yammer](https://meta.discourse.org/t/can-i-import-users-and-conversations-from-yammer/42329)

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**Author:** [@Mark\_Stokes](https://meta.discourse.org/u/Mark_Stokes)\
**Replies:** 16\
**Last updated:** [January 12, 2024, 8:03pm UTC](https://meta.discourse.org/t/can-i-import-users-and-conversations-from-yammer/42329 "2024-01-12T20:03:14Z")

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Hi All, I run a technical community in the UK and we run our conversations on Yammer, but I am looking to move that to Discourse going forward. Has anyone managed to do a user and conversation export from Yammer and im…

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## [Check Credit Card associated with subscription](https://meta.discourse.org/t/check-credit-card-associated-with-subscription/38123)

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**Author:** [@stefanini.mf](https://meta.discourse.org/u/stefanini.mf)\
**Replies:** 4\
**Last updated:** [January 12, 2024, 4:57pm UTC](https://meta.discourse.org/t/check-credit-card-associated-with-subscription/38123 "2024-01-12T16:57:31Z")

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Hi, I have a discourse instance running, hosted by discourse itself (hired at discouse.org). Currently one of the company’s credit card is associated with the subscription, but unfortunately one of our credit cards got…

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## [Enable CORS on localhost for DiscourseConnect](https://meta.discourse.org/t/enable-cors-on-localhost-for-discourseconnect/291440)

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**Author:** [@ewd910](https://meta.discourse.org/u/ewd910)\
**Replies:** 0\
**Last updated:** [January 12, 2024, 3:27pm UTC](https://meta.discourse.org/t/enable-cors-on-localhost-for-discourseconnect/291440 "2024-01-12T15:27:14Z")

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Hi, I followed this guide to install discourse on my mac for development. I am now implementing SSO with DiscourseConnect. I’ve got the validation working, but when my WP site redirects to discourse I get a 404 Access …

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## [NoMethodError (undefined method \`keys' for nil:NilClass)](https://meta.discourse.org/t/nomethoderror-undefined-method-keys-for-nil-nilclass/291426)

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**Author:** [@mdhont](https://meta.discourse.org/u/mdhont)\
**Replies:** 2\
**Last updated:** [January 12, 2024, 3:14pm UTC](https://meta.discourse.org/t/nomethoderror-undefined-method-keys-for-nil-nilclass/291426 "2024-01-12T15:14:30Z")

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Hi, Bitnami Developer here, when trying to login on version 3.1.4 I’m getting an “unexpected problem” warning. The production.log shows an undefined method \`keys’ error: Completed 200 OK in 7ms (Views: 0.2ms | ActiveRe…

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## [/admin/upgrade - page doesn’t exist or is private](https://meta.discourse.org/t/admin-upgrade-page-doesn-t-exist-or-is-private/291389)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 2\
**Last updated:** [January 12, 2024, 4:13am UTC](https://meta.discourse.org/t/admin-upgrade-page-doesn-t-exist-or-is-private/291389 "2024-01-12T04:13:55Z")

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Getting some odd behaviour where the upgrade link isn’t showing, and going to /admin/upgrade gives me Oops! That page doesn’t exist or is private. Did a ./launcher rebuild which went ok but it still behaves as above…

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## [Is it possible to anonymize a user only within a specific thread?](https://meta.discourse.org/t/is-it-possible-to-anonymize-a-user-only-within-a-specific-thread/291358)

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**Author:** [@Aurora](https://meta.discourse.org/u/Aurora)\
**Replies:** 2\
**Last updated:** [January 11, 2024, 9:35pm UTC](https://meta.discourse.org/t/is-it-possible-to-anonymize-a-user-only-within-a-specific-thread/291358 "2024-01-11T21:35:19Z")

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In our forum, which focuses on individuals with ADHD, there is a lot of personal and private content shared. According to our rules, users do not have the ability to delete threads to preserve the content for others. How…

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## ['qa-topic-tip' Ember is not defined error](https://meta.discourse.org/t/qa-topic-tip-ember-is-not-defined-error/291314)

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**Author:** [@lubezniy](https://meta.discourse.org/u/lubezniy)\
**Replies:** 2\
**Last updated:** [January 11, 2024, 7:41pm UTC](https://meta.discourse.org/t/qa-topic-tip-ember-is-not-defined-error/291314 "2024-01-11T19:41:56Z")

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I have Ember problem after the latest update today. Discourse site opens (root and /admin directories in URL), but i see animated Loading picture only. JavaScript console shows error: Uncaught (in promise) ReferenceErro…

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## [Upgrading private Github repositories](https://meta.discourse.org/t/upgrading-private-github-repositories/141597)

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**Author:** [@Varsii](https://meta.discourse.org/u/Varsii)\
**Replies:** 1\
**Last updated:** [February 14, 2020, 2:17pm UTC](https://meta.discourse.org/t/upgrading-private-github-repositories/141597 "2020-02-14T14:17:45Z")

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Hi all again :slight\_smile: I usually perform upgrades from the admin console insead from the shell. One of the plugins is located in a private Github repo with keys. I committed some changes to the private repo but in …

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## [How to enter Symbols In Voice typing](https://meta.discourse.org/t/how-to-enter-symbols-in-voice-typing/291335)

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**Author:** [@Miki](https://meta.discourse.org/u/Miki)\
**Replies:** 0\
**Last updated:** [January 11, 2024, 5:53pm UTC](https://meta.discourse.org/t/how-to-enter-symbols-in-voice-typing/291335 "2024-01-11T17:53:08Z")

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The discobot asks me to enter a command by “saying” a certain phrase. My problem is the start of that is @ and I haven’t a clue how to enter that using voice. Is there a tutorial on entering symbols using voice typing?

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## [Where to find standard supported dark theme?](https://meta.discourse.org/t/where-to-find-standard-supported-dark-theme/291299)

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**Author:** [@flash](https://meta.discourse.org/u/flash)\
**Replies:** 4\
**Last updated:** [January 11, 2024, 5:50pm UTC](https://meta.discourse.org/t/where-to-find-standard-supported-dark-theme/291299 "2024-01-11T17:50:44Z")

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I think I remember there was a dark standard theme and light theme. I had a problem with other themes and at one point the dark theme. So I created my own off the dark theme and made css changes and deleted it. Now with…

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## [3.2.0.beta4 failed to build -- Site down](https://meta.discourse.org/t/3-2-0-beta4-failed-to-build-site-down/291291)

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**Author:** [@Alexander\_Wright](https://meta.discourse.org/u/Alexander_Wright)\
**Replies:** 14\
**Last updated:** [January 11, 2024, 2:40pm UTC](https://meta.discourse.org/t/3-2-0-beta4-failed-to-build-site-down/291291 "2024-01-11T14:40:17Z")

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Prompted by the Dashboard saying that 3.2.0.beta4 was an urgent upgrade, but this has failed to build. Prompted by the error message, I was directed to look at bundle/ruby/3.2.0/extensions/x86\_64-linux/3.2.0/rbtrace-0…

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## [Reveal-anonymous user plugin breaks due to Ember related error](https://meta.discourse.org/t/reveal-anonymous-user-plugin-breaks-due-to-ember-related-error/291306)

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**Author:** [@Godmar\_Back](https://meta.discourse.org/u/Godmar_Back)\
**Replies:** 1\
**Last updated:** [January 11, 2024, 2:02pm UTC](https://meta.discourse.org/t/reveal-anonymous-user-plugin-breaks-due-to-ember-related-error/291306 "2024-01-11T14:02:51Z")

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I have been using the unofficial https://github.com/tfpk/discourse-reveal-anonymous plugin for many years. I rebootstrap Discourse every 6 months and am now using v3.2.0.beta5-dev. Today, the site is not loading due to…

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## [Ad Plugin Compatibility with Upcoming Discourse](https://meta.discourse.org/t/ad-plugin-compatibility-with-upcoming-discourse/291170)

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**Author:** [@geoffau](https://meta.discourse.org/u/geoffau)\
**Replies:** 2\
**Last updated:** [January 11, 2024, 12:59pm UTC](https://meta.discourse.org/t/ad-plugin-compatibility-with-upcoming-discourse/291170 "2024-01-11T12:59:34Z")

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The advertising plugin is giving an admin error: \[Admin Notice\] One of your themes or plugins needs updating for compatibility with upcoming Discourse core changes (more info). Identified plugin: ‘discourse-adplugin\_adm…

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## [Looking for a Discourse Warning Plugin with Acknowledgement Button](https://meta.discourse.org/t/looking-for-a-discourse-warning-plugin-with-acknowledgement-button/288990)

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**Author:** [@tpglitch](https://meta.discourse.org/u/tpglitch)\
**Replies:** 8\
**Last updated:** [January 11, 2024, 10:35am UTC](https://meta.discourse.org/t/looking-for-a-discourse-warning-plugin-with-acknowledgement-button/288990 "2024-01-11T10:35:20Z")

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Does anyone have a Discourse plugin for warnings? I am aware of the existing feature, but I want it so they go to the site and they see a warning and can’t browse until they click a button.

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## [How to set categories in sidebar that will be visible to everyone?](https://meta.discourse.org/t/how-to-set-categories-in-sidebar-that-will-be-visible-to-everyone/291269)

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**Author:** [@kaustubh\_gumlet](https://meta.discourse.org/u/kaustubh_gumlet)\
**Replies:** 1\
**Last updated:** [January 11, 2024, 10:12am UTC](https://meta.discourse.org/t/how-to-set-categories-in-sidebar-that-will-be-visible-to-everyone/291269 "2024-01-11T10:12:10Z")

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I wish to select 5 categories from my list of categories that will be shown to everyone (members and guests). I can’t find a way to do that. Can someone help?

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## [How to set summary word count?](https://meta.discourse.org/t/how-to-set-summary-word-count/291133)

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**Author:** [@Aaron\_Pang](https://meta.discourse.org/u/Aaron_Pang)\
**Replies:** 8\
**Last updated:** [January 11, 2024, 10:04am UTC](https://meta.discourse.org/t/how-to-set-summary-word-count/291133 "2024-01-11T10:04:14Z")

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How to set summary word count? For example, only 50 characters are displayed

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## [Persistent sessions and GDPR cookie consent](https://meta.discourse.org/t/persistent-sessions-and-gdpr-cookie-consent/290994)

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**Author:** [@paulmelis](https://meta.discourse.org/u/paulmelis)\
**Replies:** 9\
**Last updated:** [January 11, 2024, 9:22am UTC](https://meta.discourse.org/t/persistent-sessions-and-gdpr-cookie-consent/290994 "2024-01-11T09:22:05Z")

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I’m setting up a discourse forum in a very privacy-aware environment. The current snag I’m running into is the persistent sessions setting, i.e. “remember me” for login. As far as I can tell the GDPR requires a user to g…

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## [Event date is no longer styled in topic list (mobile view)](https://meta.discourse.org/t/event-date-is-no-longer-styled-in-topic-list-mobile-view/290733)

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**Author:** [@md-misko](https://meta.discourse.org/u/md-misko)\
**Replies:** 1\
**Last updated:** [January 11, 2024, 5:06am UTC](https://meta.discourse.org/t/event-date-is-no-longer-styled-in-topic-list-mobile-view/290733 "2024-01-11T05:06:10Z")

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After the recent upgrade the event date under the title in topic list is no longer distinguishable from the title (it used to be styled using smaller font and a border). Safe mode doesn’t help.

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## [Anonymous User Groups](https://meta.discourse.org/t/anonymous-user-groups/141466)

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**Author:** [@arivanandan](https://meta.discourse.org/u/arivanandan)\
**Replies:** 2\
**Last updated:** [February 14, 2020, 5:05am UTC](https://meta.discourse.org/t/anonymous-user-groups/141466 "2020-02-14T05:05:08Z")

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My forum is going to have a lot of private topics locked under categories with groups. It’s a classroom setting, so anonymous posting is pretty important. The problem is groups don’t port over when a user switches to ano…

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## [Seeking Help: Migrating User Data to New PostgreSQL Cloud](https://meta.discourse.org/t/seeking-help-migrating-user-data-to-new-postgresql-cloud/291228)

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**Author:** [@tpglitch](https://meta.discourse.org/u/tpglitch)\
**Replies:** 1\
**Last updated:** [January 10, 2024, 10:18pm UTC](https://meta.discourse.org/t/seeking-help-migrating-user-data-to-new-postgresql-cloud/291228 "2024-01-10T22:18:17Z")

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Hello, Does anyone have a way I can migrate all of my users data to a new PostgreSQL cloud-hosted database?

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## [Removing members from a group chat](https://meta.discourse.org/t/removing-members-from-a-group-chat/291208)

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**Author:** [@ondrej](https://meta.discourse.org/u/ondrej)\
**Replies:** 5\
**Last updated:** [January 10, 2024, 9:38pm UTC](https://meta.discourse.org/t/removing-members-from-a-group-chat/291208 "2024-01-10T21:38:30Z")

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I tried to search but couldn’t seem to find anything relevant. Is there any way to remove someone from a group chat? I assume this is not yet a feature or that I’m being very inattentive?

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## [Who's Online plugin does not work with Discourse 2.3.10](https://meta.discourse.org/t/whos-online-plugin-does-not-work-with-discourse-2-3-10/141558)

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**Author:** [@TerminalAddict](https://meta.discourse.org/u/TerminalAddict)\
**Replies:** 11\
**Last updated:** [February 14, 2020, 2:17am UTC](https://meta.discourse.org/t/whos-online-plugin-does-not-work-with-discourse-2-3-10/141558 "2020-02-14T02:17:45Z")

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Um, I rebuilt today after getting an alert to a new version. https://www.mcrides.co.nz/ err , plain old white screen? Uncaught TypeError: Cannot read property ‘trigger’ of undefined at t.init (\_plugin-third-party-cb0…

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## [Help deleting a banner section on our forum](https://meta.discourse.org/t/help-deleting-a-banner-section-on-our-forum/291194)

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**Author:** [@op\_julian](https://meta.discourse.org/u/op_julian)\
**Replies:** 3\
**Last updated:** [January 10, 2024, 4:42pm UTC](https://meta.discourse.org/t/help-deleting-a-banner-section-on-our-forum/291194 "2024-01-10T16:42:12Z")

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Hi all! New user here. Was hoping to get some quick help on our forum page. I created the 2nd banner to replace the first banner but now they are both showing. How can I simply delete the top banner? For some contex…

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## [How to copy the files/data/posts from production to Staging instance](https://meta.discourse.org/t/how-to-copy-the-files-data-posts-from-production-to-staging-instance/291172)

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**Author:** [@Srujan\_Madderla](https://meta.discourse.org/u/Srujan_Madderla)\
**Replies:** 2\
**Last updated:** [January 10, 2024, 3:52pm UTC](https://meta.discourse.org/t/how-to-copy-the-files-data-posts-from-production-to-staging-instance/291172 "2024-01-10T15:52:11Z")

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How to copy/transfer the files/data/posts from production to Staging instance ? we are working on developing a new theme if we restore a backup from prod instance to staging the developed theme is getting lost. To test…

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## [Posting chat transcript from Slack: /chat-transcript redirects to /latest without posting anything](https://meta.discourse.org/t/posting-chat-transcript-from-slack-chat-transcript-redirects-to-latest-without-posting-anything/289958)

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**Author:** [@jbrains](https://meta.discourse.org/u/jbrains)\
**Replies:** 1\
**Last updated:** [January 10, 2024, 3:34pm UTC](https://meta.discourse.org/t/posting-chat-transcript-from-slack-chat-transcript-redirects-to-latest-without-posting-anything/289958 "2024-01-10T15:34:03Z")

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I haven’t posted a chat transcript from Slack in several months, so I don’t know when this stopped working. Today I tried to post a Slack thread transcription into my Discourse site. When I press “Continue on forum”, the…

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## [Unlock a content hosted on an external blog for our Discourse community members](https://meta.discourse.org/t/unlock-a-content-hosted-on-an-external-blog-for-our-discourse-community-members/291174)

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**Author:** [@Eloïse\_Barrège](https://meta.discourse.org/u/Elo%C3%AFse_Barr%C3%A8ge)\
**Replies:** 0\
**Last updated:** [January 10, 2024, 1:55pm UTC](https://meta.discourse.org/t/unlock-a-content-hosted-on-an-external-blog-for-our-discourse-community-members/291174 "2024-01-10T13:55:05Z")

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Hello, On our blog posts (external site), we’d like to set up a content locker behind premium resources (a downloadable document) in order to redirect blog post visitors to our community hosted on Discourse. Indeed, to …

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## [Need help in changing the text on the button new topic](https://meta.discourse.org/t/need-help-in-changing-the-text-on-the-button-new-topic/290471)

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**Author:** [@Srujan\_Madderla](https://meta.discourse.org/u/Srujan_Madderla)\
**Replies:** 8\
**Last updated:** [January 10, 2024, 5:18am UTC](https://meta.discourse.org/t/need-help-in-changing-the-text-on-the-button-new-topic/290471 "2024-01-10T05:18:15Z")

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I have created a new category called knowledge articles and it has button + New topic the requirement is to change the text from "+ New Topic " to “Post an Article” How can i do it ?

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## [SSL\_connect returned=1 errno=0 peeraddr=162.243.189.2:443 state=error: certificate verify failed (Hostname mismatch)](https://meta.discourse.org/t/ssl-connect-returned-1-errno-0-peeraddr-162-243-189-2-443-state-error-certificate-verify-failed-hostname-mismatch/269824)

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**Author:** [@DavidO](https://meta.discourse.org/u/DavidO)\
**Replies:** 19\
**Last updated:** [January 9, 2024, 11:05pm UTC](https://meta.discourse.org/t/ssl-connect-returned-1-errno-0-peeraddr-162-243-189-2-443-state-error-certificate-verify-failed-hostname-mismatch/269824 "2024-01-09T23:05:43Z")

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I’ve started running out of space in my Digital Ocean Droplet so I wanted to move the uploaded files over to a Digital Ocean Space. This is what I have setup… s3 access key id - Copied from DO CP \> API \> Applications…

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## [How to use FIDO2 with Discourse behind a reverse proxy?](https://meta.discourse.org/t/how-to-use-fido2-with-discourse-behind-a-reverse-proxy/291071)

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**Author:** [@JonahAragon1](https://meta.discourse.org/u/JonahAragon1)\
**Replies:** 12\
**Last updated:** [January 9, 2024, 9:08pm UTC](https://meta.discourse.org/t/how-to-use-fido2-with-discourse-behind-a-reverse-proxy/291071 "2024-01-09T21:08:01Z")

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Has anyone ever figured out how to use FIDO2 with Discourse behind a reverse proxy? I’m having this issue using the web.socketed.template.yml template with a forum behind a Cloudflare Tunnel. Neither Yubikey 2FA nor the…

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## [Groups x trust levels](https://meta.discourse.org/t/groups-x-trust-levels/141512)

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**Author:** [@jenni\_alencar](https://meta.discourse.org/u/jenni_alencar)\
**Replies:** 1\
**Last updated:** [February 13, 2020, 2:59pm UTC](https://meta.discourse.org/t/groups-x-trust-levels/141512 "2020-02-13T14:59:20Z")

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I have 8 groups in my community - admin, moderator, staff and other 5 groups that are the trust levels (0,1,2,3,4). I have 22 people in my community but I dont know why all of them are in group of trust level 0 and 1. B…

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