# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=235

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 236

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## [For settings use one spelling for names, e.g. color or colour](https://meta.discourse.org/t/for-settings-use-one-spelling-for-names-e-g-color-or-colour/289794)

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**Author:** [@EricGT](https://meta.discourse.org/u/EricGT)\
**Replies:** 6\
**Last updated:** [January 1, 2024, 9:12am UTC](https://meta.discourse.org/t/for-settings-use-one-spelling-for-names-e-g-color-or-colour/289794 "2024-01-01T09:12:53Z")

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Wanted to find staff colour in settings but being American used color and not colour. In checking why it failed noticed the spelling was British. So tried both spellings as a search to see the what happens, sure enough …

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## [User group 'muted categories' not updating members category notifications](https://meta.discourse.org/t/user-group-muted-categories-not-updating-members-category-notifications/290063)

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**Author:** [@sweetbeems](https://meta.discourse.org/u/sweetbeems)\
**Replies:** 1\
**Last updated:** [January 1, 2024, 7:59am UTC](https://meta.discourse.org/t/user-group-muted-categories-not-updating-members-category-notifications/290063 "2024-01-01T07:59:19Z")

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Whenever I update the muted categories on a user group and say yes to ‘update existing users?’, it does not seem to update. For instance, see this user, #8, who is a member of group #42, but is missing a lot of category\_…

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## [Is it possible to assign an email-in address to a specific user?](https://meta.discourse.org/t/is-it-possible-to-assign-an-email-in-address-to-a-specific-user/140785)

<div class="topic-metadata">

**Author:** [@jonwgeorge](https://meta.discourse.org/u/jonwgeorge)\
**Replies:** 2\
**Last updated:** [February 5, 2020, 10:31pm UTC](https://meta.discourse.org/t/is-it-possible-to-assign-an-email-in-address-to-a-specific-user/140785 "2020-02-05T22:31:42Z")

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This might not be the best idea even if it is possible, but is it possible to assign a custom email to a user for PM purposes? I know how to enable email-in and also custom emails for groups. We have a need to give some …

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## [But I didn't click Answer, I clicked Edit](https://meta.discourse.org/t/but-i-didnt-click-answer-i-clicked-edit/290155)

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**Author:** [@jidanni](https://meta.discourse.org/u/jidanni)\
**Replies:** 2\
**Last updated:** [January 1, 2024, 7:40am UTC](https://meta.discourse.org/t/but-i-didnt-click-answer-i-clicked-edit/290155 "2024-01-01T07:40:30Z")

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On https://community.openstreetmap.org/ if one wants to edit their post and clicks the pencil, everything works out OK. Their edit is saved. The only problem is it looks to them like they they clicked “Answer”, and …

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## [Another discourse offline "bootstrap failed with exit code 5"](https://meta.discourse.org/t/another-discourse-offline-bootstrap-failed-with-exit-code-5/290104)

<div class="topic-metadata">

**Author:** [@Sasquatch\_Kinetic](https://meta.discourse.org/u/Sasquatch_Kinetic)\
**Replies:** 10\
**Last updated:** [December 31, 2023, 11:40pm UTC](https://meta.discourse.org/t/another-discourse-offline-bootstrap-failed-with-exit-code-5/290104 "2023-12-31T23:40:55Z")

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Hello Community! I’m sorry we have to meet under these circumstances. Discourse is offline after a failed upgrade. Same story as. Discourse offline after failed upgrade "bootstrap failed with exit code 5" Attempted …

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## [How can I auto signin users when view the forum?](https://meta.discourse.org/t/how-can-i-auto-signin-users-when-view-the-forum/290136)

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**Author:** [@Samir\_Sabri](https://meta.discourse.org/u/Samir_Sabri)\
**Replies:** 1\
**Last updated:** [December 31, 2023, 6:42pm UTC](https://meta.discourse.org/t/how-can-i-auto-signin-users-when-view-the-forum/290136 "2023-12-31T18:42:48Z")

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Hello I have enabled SSO feature with my rails app and discourse, all is well. But I want to auto signin users when they click on forum link on my rails website incase they were already signed in. Current behavior for …

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## [How to install updates with console](https://meta.discourse.org/t/how-to-install-updates-with-console/290128)

<div class="topic-metadata">

**Author:** [@anon36555649](https://meta.discourse.org/u/anon36555649)\
**Replies:** 7\
**Last updated:** [December 31, 2023, 3:18pm UTC](https://meta.discourse.org/t/how-to-install-updates-with-console/290128 "2023-12-31T15:18:05Z")

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Hello, Discourse Folks. I’ve got a notification that there are 34 updates that can be installed for discourse site but I don’t know how to install these, does anyone know what is the command to write for these to instal…

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## [How to disable SSL](https://meta.discourse.org/t/how-to-disable-ssl/290091)

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**Author:** [@Cedric](https://meta.discourse.org/u/Cedric)\
**Replies:** 4\
**Last updated:** [December 31, 2023, 5:15am UTC](https://meta.discourse.org/t/how-to-disable-ssl/290091 "2023-12-31T05:15:28Z")

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I wanted to setup SSL on an existing Discourse but made a mistake and now whenever I try to access the forum I get in the co,sole The Cross-Origin-Opener-Policy header has been ignored, because the URL’s origin was unt…

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## [Site stopped working "without reason"](https://meta.discourse.org/t/site-stopped-working-without-reason/290099)

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**Author:** [@Hiryuu](https://meta.discourse.org/u/Hiryuu)\
**Replies:** 8\
**Last updated:** [December 31, 2023, 2:11am UTC](https://meta.discourse.org/t/site-stopped-working-without-reason/290099 "2023-12-31T02:11:12Z")

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I’ve installed a Discourse forum like, 4 years ago, I think, in a DigitalOcean droplet… Although a problem here and there, was everything ok. I’m not really active in the forum anymore, but still visit it once or twice a…

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## [Can users get emailed when a category has a new topic added to it?](https://meta.discourse.org/t/can-users-get-emailed-when-a-category-has-a-new-topic-added-to-it/290055)

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**Author:** [@c12gene](https://meta.discourse.org/u/c12gene)\
**Replies:** 12\
**Last updated:** [December 31, 2023, 1:04am UTC](https://meta.discourse.org/t/can-users-get-emailed-when-a-category-has-a-new-topic-added-to-it/290055 "2023-12-31T01:04:53Z")

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I have members who want to get notified via email when a post has been added to a specific category. Like most things related to discourse, I can’t figure it out. I see the bell, but that doesn’t seem to send anything to…

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## [Download backup - email link only](https://meta.discourse.org/t/download-backup-email-link-only/59626)

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**Author:** [@Kevin\_McKinney](https://meta.discourse.org/u/Kevin_McKinney)\
**Replies:** 26\
**Last updated:** [December 30, 2023, 11:40pm UTC](https://meta.discourse.org/t/download-backup-email-link-only/59626 "2023-12-30T23:40:08Z")

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In the past when I clicked the Download button on the backups screen, the browser downloaded the file. Now the tooltip reads “Send email with download link” and it emails me with a link to download it. Is that new behavi…

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## [No Solution option as a orginal poster in Discourse forum](https://meta.discourse.org/t/no-solution-option-as-a-orginal-poster-in-discourse-forum/290072)

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**Author:** [@Jarvis](https://meta.discourse.org/u/Jarvis)\
**Replies:** 3\
**Last updated:** [December 30, 2023, 8:23am UTC](https://meta.discourse.org/t/no-solution-option-as-a-orginal-poster-in-discourse-forum/290072 "2023-12-30T08:23:43Z")

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I am new in this discourse forum but i use discourse for a long time. As orginal poster i dont see solution option. anybody know why?

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## [Multiple Tags from same tag group to a single Topic](https://meta.discourse.org/t/multiple-tags-from-same-tag-group-to-a-single-topic/288610)

<div class="topic-metadata">

**Author:** [@srinivas.chilukuri](https://meta.discourse.org/u/srinivas.chilukuri)\
**Replies:** 4\
**Last updated:** [December 30, 2023, 5:59am UTC](https://meta.discourse.org/t/multiple-tags-from-same-tag-group-to-a-single-topic/288610 "2023-12-30T05:59:07Z")

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Unable to assign multiple tags from same tag group to a Topic Permission level admin Refer images below : required autocomplete term3-2023 Category Settings Testing C/O: Error persists after below C/O H…

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## [Questions about chat](https://meta.discourse.org/t/questions-about-chat/290061)

<div class="topic-metadata">

**Author:** [@wellbing-go](https://meta.discourse.org/u/wellbing-go)\
**Replies:** 0\
**Last updated:** [December 30, 2023, 3:24am UTC](https://meta.discourse.org/t/questions-about-chat/290061 "2023-12-30T03:24:27Z")

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Continuing the discussion from Retention settings per chat channel: Our forum has enabled chat recently. And I meet the problem too. Is there any way to fix that? What’s more, I find that staff cannot remove members fr…

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## [Best practices for customizing deployment](https://meta.discourse.org/t/best-practices-for-customizing-deployment/290048)

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**Author:** [@aas](https://meta.discourse.org/u/aas)\
**Replies:** 2\
**Last updated:** [December 30, 2023, 12:14am UTC](https://meta.discourse.org/t/best-practices-for-customizing-deployment/290048 "2023-12-30T00:14:17Z")

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It is common to edit app.yml in order to tweak Discourse settings. Additionally, in How to avoid throttling limits with admin API key? - #7 by aas I discovered that I need to modify the nginx config to avoid rate-limiti…

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## [Possible to show number of visitors in real time?](https://meta.discourse.org/t/possible-to-show-number-of-visitors-in-real-time/290042)

<div class="topic-metadata">

**Author:** [@fbpbdmin](https://meta.discourse.org/u/fbpbdmin)\
**Replies:** 2\
**Last updated:** [December 29, 2023, 7:02pm UTC](https://meta.discourse.org/t/possible-to-show-number-of-visitors-in-real-time/290042 "2023-12-29T19:02:24Z")

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did a search, not found related discussion. wonder if possible/easy to add number of visitors (say during the last 15min, including visits from logged-in and not logged in ) in real time. to show it on the home page so…

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## ["Reorder categories" button doesn't work in 3.2.0-beta3](https://meta.discourse.org/t/reorder-categories-button-doesnt-work-in-3-2-0-beta3/289964)

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**Author:** [@Darojax](https://meta.discourse.org/u/Darojax)\
**Replies:** 10\
**Last updated:** [December 29, 2023, 6:04pm UTC](https://meta.discourse.org/t/reorder-categories-button-doesnt-work-in-3-2-0-beta3/289964 "2023-12-29T18:04:08Z")

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Hello! Just installed discourse and imported a bunch of categories and posts from myBB forum. When clicking the Reorder Categories button nothing happens and the console throws the following error: rsvp.js:23 Uncau…

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## [Installing discourse](https://meta.discourse.org/t/installing-discourse/290016)

<div class="topic-metadata">

**Author:** [@thomson\_spratt](https://meta.discourse.org/u/thomson_spratt)\
**Replies:** 1\
**Last updated:** [December 29, 2023, 9:19am UTC](https://meta.discourse.org/t/installing-discourse/290016 "2023-12-29T09:19:20Z")

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Which do I choose to install discourse on cyberpanel? There’re so many and I’m afraid some might have viruses.

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## [Cloud storage and cdn](https://meta.discourse.org/t/cloud-storage-and-cdn/289993)

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**Author:** [@thomson\_spratt](https://meta.discourse.org/u/thomson_spratt)\
**Replies:** 1\
**Last updated:** [December 29, 2023, 4:47am UTC](https://meta.discourse.org/t/cloud-storage-and-cdn/289993 "2023-12-29T04:47:49Z")

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I’m posting because I can’t find an updated version. I’m thinking of using discourse with wasabi/backblaze and a CDN like cloudflare. I’d appreciate a guide or tutorial on the above. Thank you for reading during this …

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## [Rebuild failed - FAILED TO BOOTSTRAP](https://meta.discourse.org/t/rebuild-failed-failed-to-bootstrap/289514)

<div class="topic-metadata">

**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 20\
**Last updated:** [December 28, 2023, 8:26pm UTC](https://meta.discourse.org/t/rebuild-failed-failed-to-bootstrap/289514 "2023-12-28T20:26:47Z")

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Been a while since this forum was updated, getting this message after a git pull and rebuild: FAILED -------------------- Pups::ExecError: cd /var/www/discourse && su discourse -c 'bundle install --retry 3 --jobs 4' fai…

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## [500 error on post/edit \[Procourse Static Pages\]](https://meta.discourse.org/t/500-error-on-post-edit-procourse-static-pages/289957)

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**Author:** [@dylanb](https://meta.discourse.org/u/dylanb)\
**Replies:** 5\
**Last updated:** [December 28, 2023, 6:08pm UTC](https://meta.discourse.org/t/500-error-on-post-edit-procourse-static-pages/289957 "2023-12-28T18:08:22Z")

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Had an issue updating, built a new instance, restored backup to new instance. Everything seems to be working except for posting. Whenever I post or edit a post, I am getting a 500 error in the client, with this in the l…

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## [Migrate Discourse broke S3 images](https://meta.discourse.org/t/migrate-discourse-broke-s3-images/289962)

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**Author:** [@dylanb](https://meta.discourse.org/u/dylanb)\
**Replies:** 2\
**Last updated:** [December 28, 2023, 5:08pm UTC](https://meta.discourse.org/t/migrate-discourse-broke-s3-images/289962 "2023-12-28T17:08:56Z")

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Apologies… One more issue after migrating my site after failed upload. Everything seems to be working except images. Stored images don’t work, upload images gives an error. I was using S3, and it seems like something d…

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## [Need help on hosting a background image in our on premise instance](https://meta.discourse.org/t/need-help-on-hosting-a-background-image-in-our-on-premise-instance/289830)

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**Author:** [@Srujan\_Madderla](https://meta.discourse.org/u/Srujan_Madderla)\
**Replies:** 5\
**Last updated:** [December 28, 2023, 3:47am UTC](https://meta.discourse.org/t/need-help-on-hosting-a-background-image-in-our-on-premise-instance/289830 "2023-12-28T03:47:59Z")

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We are in the process of revamping our community portal and as part of the new design we have a background photo in it. could you please confirm where can we host in our instance ? what is the procedure for on premise …

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## [How do you track topic performance?](https://meta.discourse.org/t/how-do-you-track-topic-performance/140501)

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**Author:** [@Dawn](https://meta.discourse.org/u/Dawn)\
**Replies:** 2\
**Last updated:** [February 4, 2020, 1:30am UTC](https://meta.discourse.org/t/how-do-you-track-topic-performance/140501 "2020-02-04T01:30:12Z")

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How do you track the performance of different topics? I need metrics to show which topics are most important to our community members without having to go into each topic every day. Suggestions?

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## [Disable all users email notifications?](https://meta.discourse.org/t/disable-all-users-email-notifications/76239)

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**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 2\
**Last updated:** [February 3, 2020, 5:39pm UTC](https://meta.discourse.org/t/disable-all-users-email-notifications/76239 "2020-02-03T17:39:48Z")

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Hi. I’ve imported a phpbb forum to Discourse. I’ve also imported some other messages and it seems that all the imported users are receiving activity emails from the Discourse forum, which I don’t want since I’m still h…

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## [Can't approve a user's first post if it has a poll](https://meta.discourse.org/t/cant-approve-a-users-first-post-if-it-has-a-poll/289345)

<div class="topic-metadata">

**Author:** [@Firepup650](https://meta.discourse.org/u/Firepup650)\
**Replies:** 2\
**Last updated:** [December 27, 2023, 2:23pm UTC](https://meta.discourse.org/t/cant-approve-a-users-first-post-if-it-has-a-poll/289345 "2023-12-27T14:23:20Z")

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Just ran across this, if a user’s first post contains a poll (the one I tried to approve had two, maybe that matters), then you can’t approve the post because “You can’t create polls”.

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## [Move all topic on 1 category to other category](https://meta.discourse.org/t/move-all-topic-on-1-category-to-other-category/289796)

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**Author:** [@barto\_95](https://meta.discourse.org/u/barto_95)\
**Replies:** 2\
**Last updated:** [December 27, 2023, 9:31am UTC](https://meta.discourse.org/t/move-all-topic-on-1-category-to-other-category/289796 "2023-12-27T09:31:29Z")

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how I move all my topic on category X to move to other category Y ? in 1 command ? I have my forum discourse with multi categorie and now I decide to change some categorie to simplified the navigation on my forum… than…

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## [Max length for real name field?](https://meta.discourse.org/t/max-length-for-real-name-field/140333)

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**Author:** [@Queth](https://meta.discourse.org/u/Queth)\
**Replies:** 5\
**Last updated:** [February 3, 2020, 8:42pm UTC](https://meta.discourse.org/t/max-length-for-real-name-field/140333 "2020-02-03T20:42:57Z")

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Hello, I wonder wether it’s possible to set a max length on real names? There is one for usernames, but not for real names. (Or did I miss it?) When they are displayed in posts this could be very long, especially when s…

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## [Possible bug with mail: certificate verify failed (unable to get local issuer certificate)](https://meta.discourse.org/t/possible-bug-with-mail-certificate-verify-failed-unable-to-get-local-issuer-certificate/289707)

<div class="topic-metadata">

**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 5\
**Last updated:** [December 27, 2023, 2:56am UTC](https://meta.discourse.org/t/possible-bug-with-mail-certificate-verify-failed-unable-to-get-local-issuer-certificate/289707 "2023-12-27T02:56:07Z")

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Set up a discourse install on a new server and had issues with mail (certificate verify failed (unable to get local issuer certificate)) even though I could send/receive email from the same address via my Mac and iPhone …

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## [Import: incorrect user assignment](https://meta.discourse.org/t/import-incorrect-user-assignment/139219)

<div class="topic-metadata">

**Author:** [@ruperty](https://meta.discourse.org/u/ruperty)\
**Replies:** 3\
**Last updated:** [February 3, 2020, 8:37pm UTC](https://meta.discourse.org/t/import-incorrect-user-assignment/139219 "2020-02-03T20:37:55Z")

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On importing mbox files, originally from a mailing list, I see that about 3500, out of 66000, are being incorrectly assigned to a user. Here is the first, and two other, lines from the header: From csgnet@lists.illino…

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