# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=266

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 267

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## [Net::SMTPAuthenticationError due to wrong mailgun server](https://meta.discourse.org/t/net-smtpauthenticationerror-due-to-wrong-mailgun-server/278420)

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**Author:** [@hostingpeep](https://meta.discourse.org/u/hostingpeep)\
**Replies:** 2\
**Last updated:** [September 9, 2023, 6:41pm UTC](https://meta.discourse.org/t/net-smtpauthenticationerror-due-to-wrong-mailgun-server/278420 "2023-09-09T18:41:48Z")

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Hello Community! after installing discourse I am struggling with email setup. I did necessary setup with mailgun. Sending email to admin@domain.com from my mail.google.com (normal gmail) is working fine. But when I use i…

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## [SMTP with office365?](https://meta.discourse.org/t/smtp-with-office365/77467)

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**Author:** [@Chopper](https://meta.discourse.org/u/Chopper)\
**Replies:** 12\
**Last updated:** [September 9, 2023, 5:01pm UTC](https://meta.discourse.org/t/smtp-with-office365/77467 "2023-09-09T17:01:28Z")

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Hello I try to use Office365 as SMTP for discourse. I’m already using this account for my wordpress SMTP so the account is not the problem. When i try to send a email test, an error message appear \[Sender\] 504 5.7.4 …

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## [ArgumentError: directory for pid=/.../unicorn.pid not writable](https://meta.discourse.org/t/argumenterror-directory-for-pid-unicorn-pid-not-writable/274948)

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**Author:** [@jeanas](https://meta.discourse.org/u/jeanas)\
**Replies:** 42\
**Last updated:** [September 9, 2023, 2:23pm UTC](https://meta.discourse.org/t/argumenterror-directory-for-pid-unicorn-pid-not-writable/274948 "2023-09-09T14:23:35Z")

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I’m trying to set up Discourse on a server. I’ve already done it a few times, as I’m testing a script to fix various aspects of the mbox archives from 18 years of mailing list activity before importing them into Discours…

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## [How can I move posts to a new message?](https://meta.discourse.org/t/how-can-i-move-posts-to-a-new-message/278380)

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**Author:** [@wellbing-go](https://meta.discourse.org/u/wellbing-go)\
**Replies:** 6\
**Last updated:** [September 9, 2023, 2:15pm UTC](https://meta.discourse.org/t/how-can-i-move-posts-to-a-new-message/278380 "2023-09-09T14:15:51Z")

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Discourse version in our forum is 3.2.0.beta1-dev I searched and I found that page didn’t look the same for me.

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## [Random errors](https://meta.discourse.org/t/random-errors/278405)

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**Author:** [@inj3ct0r](https://meta.discourse.org/u/inj3ct0r)\
**Replies:** 0\
**Last updated:** [September 9, 2023, 1:27pm UTC](https://meta.discourse.org/t/random-errors/278405 "2023-09-09T13:27:52Z")

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Hello, i have this log, IDK if there is anything to do or not

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## [Discourse's own backup with external Redis & pgSQL - is it needed?](https://meta.discourse.org/t/discourses-own-backup-with-external-redis-pgsql-is-it-needed/278395)

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**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 1\
**Last updated:** [September 9, 2023, 12:53pm UTC](https://meta.discourse.org/t/discourses-own-backup-with-external-redis-pgsql-is-it-needed/278395 "2023-09-09T12:53:00Z")

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Hi guys. As per the subject - when those are taken of externally, outside of Discourse - can internal backups be “disabled” completely? Thanks.

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## [How to move Anniversaries, Birthdays, Docs and Maps out of the 'more' section?](https://meta.discourse.org/t/how-to-move-anniversaries-birthdays-docs-and-maps-out-of-the-more-section/278600)

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**Author:** [@packman](https://meta.discourse.org/u/packman)\
**Replies:** 6\
**Last updated:** [September 9, 2023, 9:37am UTC](https://meta.discourse.org/t/how-to-move-anniversaries-birthdays-docs-and-maps-out-of-the-more-section/278600 "2023-09-09T09:37:51Z")

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There are four entries in the More section (Anniversaries, Birthdays, Docs and Maps) which seem to be fixed in place, i.e. don’t appear in the customisable list. Is there a way to move/remove these that I’m missing somew…

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## [422 Unprocessable Entity When Trying to Unsuspend someone](https://meta.discourse.org/t/422-unprocessable-entity-when-trying-to-unsuspend-someone/278360)

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**Author:** [@flash](https://meta.discourse.org/u/flash)\
**Replies:** 2\
**Last updated:** [September 9, 2023, 8:37am UTC](https://meta.discourse.org/t/422-unprocessable-entity-when-trying-to-unsuspend-someone/278360 "2023-09-09T08:37:48Z")

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Im trying to change the title and information on a suspended user. I cant change the title cause it says the primary email is invalid. It wont send the email to verify another cause the user is suspended. I try to unsusp…

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## [Why is the default tag length set to 20?](https://meta.discourse.org/t/why-is-the-default-tag-length-set-to-20/278350)

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**Author:** [@AvidLearner](https://meta.discourse.org/u/AvidLearner)\
**Replies:** 1\
**Last updated:** [September 9, 2023, 12:04am UTC](https://meta.discourse.org/t/why-is-the-default-tag-length-set-to-20/278350 "2023-09-09T00:04:47Z")

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Is the default length of 20 chosen for specific reasons, or is it merely a guideline? Out of 650 tags I’ve produced, approximately 180 surpass the 20-character limit. Among these, 100 are between 21 to 25 characters, wh…

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## [Hi guys, I need some help with SEO optimization](https://meta.discourse.org/t/hi-guys-i-need-some-help-with-seo-optimization/278276)

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**Author:** [@Dimeji](https://meta.discourse.org/u/Dimeji)\
**Replies:** 6\
**Last updated:** [September 8, 2023, 5:21pm UTC](https://meta.discourse.org/t/hi-guys-i-need-some-help-with-seo-optimization/278276 "2023-09-08T17:21:37Z")

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Hi guys, I set up a Discourse forum, and when do a google search referencing any of the topics in the forum, the existing topics do not populate. Is there something I’m not doing right? Or is there a specific day to opti…

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## [Bulk undelete topics](https://meta.discourse.org/t/bulk-undelete-topics/196533)

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**Author:** [@rahulMasal](https://meta.discourse.org/u/rahulMasal)\
**Replies:** 2\
**Last updated:** [September 8, 2023, 2:46pm UTC](https://meta.discourse.org/t/bulk-undelete-topics/196533 "2023-09-08T14:46:02Z")

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I need help to undelete deleted posts but in bulk! eg. https://example.com/u/{user}/deleted-posts so i can access all posts but we need to undelete it in bulk!

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## [Best Email Providers based on your experience?](https://meta.discourse.org/t/best-email-providers-based-on-your-experience/93804)

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**Author:** [@jayqueue2](https://meta.discourse.org/u/jayqueue2)\
**Replies:** 11\
**Last updated:** [September 8, 2023, 2:03pm UTC](https://meta.discourse.org/t/best-email-providers-based-on-your-experience/93804 "2023-09-08T14:03:27Z")

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The install guide offers a handful of email providers for Discourse. I was wondering if people could chime in with their feedback for the ones mentioned in the guide (Mailgun, Elastic, SendGrid, Mailjet). I used SendGri…

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## [Any Examples of Seamless Integration with Wordpress?](https://meta.discourse.org/t/any-examples-of-seamless-integration-with-wordpress/278250)

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**Author:** [@TAKY123](https://meta.discourse.org/u/TAKY123)\
**Replies:** 1\
**Last updated:** [September 8, 2023, 4:31am UTC](https://meta.discourse.org/t/any-examples-of-seamless-integration-with-wordpress/278250 "2023-09-08T04:31:08Z")

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I have some static content and would like to create a wordpress site with community seamlessly integrated. Does anyone know of any good examples?

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## [Moving the personal chat section of the sidebar below the channels section](https://meta.discourse.org/t/moving-the-personal-chat-section-of-the-sidebar-below-the-channels-section/278239)

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**Author:** [@hello-smile6](https://meta.discourse.org/u/hello-smile6)\
**Replies:** 8\
**Last updated:** [September 8, 2023, 3:57am UTC](https://meta.discourse.org/t/moving-the-personal-chat-section-of-the-sidebar-below-the-channels-section/278239 "2023-09-08T03:57:11Z")

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The personal chat part of the sidebar somehow ended up above the channels section on a forum that I’m an admin on, how could it be moved back to its original position?

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## [Activity Summary included content of posts to which user no longer had access](https://meta.discourse.org/t/activity-summary-included-content-of-posts-to-which-user-no-longer-had-access/278167)

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**Author:** [@inducer](https://meta.discourse.org/u/inducer)\
**Replies:** 5\
**Last updated:** [September 7, 2023, 9:09pm UTC](https://meta.discourse.org/t/activity-summary-included-content-of-posts-to-which-user-no-longer-had-access/278167 "2023-09-07T21:09:35Z")

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I use Discourse for discussion in an academic setting, and I have different courses separated out by groups and categories, so that they cannot see each others’ posts. That works well, with one troublesome exception: Dig…

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## [Trouble Rebuilding: gnutls\_handshake() failed](https://meta.discourse.org/t/trouble-rebuilding-gnutls-handshake-failed/278205)

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**Author:** [@Brandon\_Martus](https://meta.discourse.org/u/Brandon_Martus)\
**Replies:** 1\
**Last updated:** [September 7, 2023, 8:42pm UTC](https://meta.discourse.org/t/trouble-rebuilding-gnutls-handshake-failed/278205 "2023-09-07T20:42:52Z")

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We’re having some trouble rebuilding one of our sites. It is hosted in China, which might have something to do with it. In the past we’ve used the web.china template to fix any issues there, but that doesn’t seem to he…

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## [Rewrite external URLs](https://meta.discourse.org/t/rewrite-external-urls/277855)

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**Author:** [@kam44](https://meta.discourse.org/u/kam44)\
**Replies:** 13\
**Last updated:** [September 7, 2023, 6:35pm UTC](https://meta.discourse.org/t/rewrite-external-urls/277855 "2023-09-07T18:35:17Z")

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I enjoy using Discourse feature that automatically converts watched words into links. However, I’m also looking for a way to auto-convert external links, primarily to insert affiliate links (other than Amazon). I attempt…

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## [Can I get the meta welcome link banner background file?](https://meta.discourse.org/t/can-i-get-the-meta-welcome-link-banner-background-file/278163)

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**Author:** [@kynic](https://meta.discourse.org/u/kynic)\
**Replies:** 1\
**Last updated:** [September 7, 2023, 12:53pm UTC](https://meta.discourse.org/t/can-i-get-the-meta-welcome-link-banner-background-file/278163 "2023-09-07T12:53:47Z")

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Hello, :wave: Can I get the PSD file of this background image, please?

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## [Setting a custom IP doesn't work?](https://meta.discourse.org/t/setting-a-custom-ip-doesnt-work/277981)

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**Author:** [@JTzLinux](https://meta.discourse.org/u/JTzLinux)\
**Replies:** 14\
**Last updated:** [September 7, 2023, 11:42am UTC](https://meta.discourse.org/t/setting-a-custom-ip-doesnt-work/277981 "2023-09-07T11:42:04Z")

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Hello everyone, recently I tried to discourse on my debian server everything went ok expect that I could not access the site due to I tried to change the port to access it but only nginx shows up so I figured the proble…

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## [Group membership request fails to notify members?](https://meta.discourse.org/t/group-membership-request-fails-to-notify-members/278049)

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**Author:** [@hellekin](https://meta.discourse.org/u/hellekin)\
**Replies:** 3\
**Last updated:** [September 7, 2023, 8:44am UTC](https://meta.discourse.org/t/group-membership-request-fails-to-notify-members/278049 "2023-09-07T08:44:27Z")

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This is likely a bug Situation We have a closed group with ‘request’ membership. Group is visible to everyone and mentionable by everyone. When someone requests membership, group owners invite the whole group to the m…

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## [Issue after Rebuilding Discourse on Digital Ocean Droplet](https://meta.discourse.org/t/issue-after-rebuilding-discourse-on-digital-ocean-droplet/277877)

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**Author:** [@techwithanirudh](https://meta.discourse.org/u/techwithanirudh)\
**Replies:** 17\
**Last updated:** [September 7, 2023, 6:29am UTC](https://meta.discourse.org/t/issue-after-rebuilding-discourse-on-digital-ocean-droplet/277877 "2023-09-07T06:29:38Z")

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I’ve successfully deployed Discourse on a Digital Ocean Droplet, but after initiating a rebuild, I encountered problems. Logs: View Here - Notably, there’s an “x86\_64 arch detected” message. App.yml Configuration: View…

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## [Contabo vs. Hetzner vs. Linode vs. Digital Ocean for Discourse Hosting Under $30/mo](https://meta.discourse.org/t/contabo-vs-hetzner-vs-linode-vs-digital-ocean-for-discourse-hosting-under-30-mo/264943)

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**Author:** [@denvergeeks](https://meta.discourse.org/u/denvergeeks)\
**Replies:** 19\
**Last updated:** [September 6, 2023, 8:34pm UTC](https://meta.discourse.org/t/contabo-vs-hetzner-vs-linode-vs-digital-ocean-for-discourse-hosting-under-30-mo/264943 "2023-09-06T20:34:47Z")

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I have Discourse instances on 4 different shared-cloud hosting services at the moment, for testing: (These screenshots are as of 2023-05-14) Contabo for $27/month: Hetzner for $27/month: Linode for $24/month: …

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## [Save button on profile page disappears with Calendar plugin](https://meta.discourse.org/t/save-button-on-profile-page-disappears-with-calendar-plugin/277072)

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**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 6\
**Last updated:** [September 6, 2023, 3:53pm UTC](https://meta.discourse.org/t/save-button-on-profile-page-disappears-with-calendar-plugin/277072 "2023-09-06T15:53:50Z")

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When the calendar plugin is enabled and you visit the /preferences/profile page through the interface, the save changes button disappears and I see this in the console: If I go to the profile url directly I see this …

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## [Can't upgrade user to admin - unhandled server error](https://meta.discourse.org/t/cant-upgrade-user-to-admin-unhandled-server-error/277179)

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**Author:** [@Discoursenaut](https://meta.discourse.org/u/Discoursenaut)\
**Replies:** 11\
**Last updated:** [September 6, 2023, 2:17pm UTC](https://meta.discourse.org/t/cant-upgrade-user-to-admin-unhandled-server-error/277179 "2023-09-06T14:17:00Z")

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I tried searching for an answer, so sorry if I missed something, but I am not able to upgrade 2 users to admin (self-hosted) and getting an unhandled server error when I tap the grant admin button. Any ideas?

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## [Change domain and rebake post all image not show](https://meta.discourse.org/t/change-domain-and-rebake-post-all-image-not-show/277891)

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**Author:** [@honeymoose](https://meta.discourse.org/u/honeymoose)\
**Replies:** 5\
**Last updated:** [September 6, 2023, 1:04pm UTC](https://meta.discourse.org/t/change-domain-and-rebake-post-all-image-not-show/277891 "2023-09-06T13:04:45Z")

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All image broken after change domain and rebake post Now post don’t have this issue, only old post. We are using S3.

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## [My forum stays on the loading screen "Could not find module \`virtual-dom\` "](https://meta.discourse.org/t/my-forum-stays-on-the-loading-screen-could-not-find-module-virtual-dom/277860)

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**Author:** [@Kumandan](https://meta.discourse.org/u/Kumandan)\
**Replies:** 11\
**Last updated:** [September 6, 2023, 10:45am UTC](https://meta.discourse.org/t/my-forum-stays-on-the-loading-screen-could-not-find-module-virtual-dom/277860 "2023-09-06T10:45:03Z")

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For 2 years, our Discourse forum site, which we have been actively using, cannot go beyond the loading screen after an error occurred during the update last night. I was doing all updates regularly at intervals of 2-3 da…

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## [Avatar flair image not visible for 'Staff' Group](https://meta.discourse.org/t/avatar-flair-image-not-visible-for-staff-group/277973)

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**Author:** [@kaustubh\_gumlet](https://meta.discourse.org/u/kaustubh_gumlet)\
**Replies:** 5\
**Last updated:** [September 6, 2023, 9:43am UTC](https://meta.discourse.org/t/avatar-flair-image-not-visible-for-staff-group/277973 "2023-09-06T09:43:45Z")

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I wish to display the flair image along with avatars of all the members of the ‘staff’ group. I’ve uploaded a custom image, but it does not show up on along with the avatars of the members of Staff group. Would appre…

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## [Site down, error rebuilding!c due to yml error](https://meta.discourse.org/t/site-down-error-rebuilding-c-due-to-yml-error/277975)

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**Author:** [@inj3ct0r](https://meta.discourse.org/u/inj3ct0r)\
**Replies:** 9\
**Last updated:** [September 6, 2023, 8:05am UTC](https://meta.discourse.org/t/site-down-error-rebuilding-c-due-to-yml-error/277975 "2023-09-06T08:05:46Z")

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Hello i have this error what should i do ?

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## [Cdn upload appearing as external image](https://meta.discourse.org/t/cdn-upload-appearing-as-external-image/277954)

<div class="topic-metadata">

**Author:** [@태우\_김](https://meta.discourse.org/u/%ED%83%9C%EC%9A%B0_%EA%B9%80)\
**Replies:** 1\
**Last updated:** [September 6, 2023, 5:36am UTC](https://meta.discourse.org/t/cdn-upload-appearing-as-external-image/277954 "2023-09-06T05:36:38Z")

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Hello there! I’m using a CDN to upload images, and they appear fine in the preview, but when I publish a post, the images show up as “external image” links. I can view the images normally by clicking the links, so it doe…

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## [Display subcategories on parent pages](https://meta.discourse.org/t/display-subcategories-on-parent-pages/277940)

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**Author:** [@lucy.sierracircuits](https://meta.discourse.org/u/lucy.sierracircuits)\
**Replies:** 2\
**Last updated:** [September 6, 2023, 12:41am UTC](https://meta.discourse.org/t/display-subcategories-on-parent-pages/277940 "2023-09-06T00:41:57Z")

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Hi everyone, I searched for an answer but couldn’t find any. I hope someone here can help me display my subcategories on their parent pages. Thx

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