# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=269

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 270

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## [Sporadic infinite load after update](https://meta.discourse.org/t/sporadic-infinite-load-after-update/277116)

<div class="topic-metadata">

**Author:** [@stuwest](https://meta.discourse.org/u/stuwest)\
**Replies:** 10\
**Last updated:** [August 31, 2023, 2:22am UTC](https://meta.discourse.org/t/sporadic-infinite-load-after-update/277116 "2023-08-31T02:22:59Z")

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I upgraded to the latest software version two days ago (our previous upgrade was on July 19), and since then some of our users can’t access the forum - it just loads forever. This has been very difficult to debug since …

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## [Old LazyYT cooked posts have not been rebaked after lazy-yt was replaced with lazy-video](https://meta.discourse.org/t/old-lazyyt-cooked-posts-have-not-been-rebaked-after-lazy-yt-was-replaced-with-lazy-video/277024)

<div class="topic-metadata">

**Author:** [@MerryMinstrel](https://meta.discourse.org/u/MerryMinstrel)\
**Replies:** 3\
**Last updated:** [August 30, 2023, 10:57pm UTC](https://meta.discourse.org/t/old-lazyyt-cooked-posts-have-not-been-rebaked-after-lazy-yt-was-replaced-with-lazy-video/277024 "2023-08-30T22:57:22Z")

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Looks like right now in my forums I have hundreds or thousands of blank posts or posts just missing youtube videos and the reason seems to be that baked post content looks like this: \<div class="cooked"\> \<div class="laz…

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## [Does our Discourse container need rebuilt?](https://meta.discourse.org/t/does-our-discourse-container-need-rebuilt/277250)

<div class="topic-metadata">

**Author:** [@hello-smile6](https://meta.discourse.org/u/hello-smile6)\
**Replies:** 5\
**Last updated:** [August 30, 2023, 7:36pm UTC](https://meta.discourse.org/t/does-our-discourse-container-need-rebuilt/277250 "2023-08-30T19:36:38Z")

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I just got this error while trying to upgrade a forum from the web UI using the docker\_manager plugin, does the container need rebuilt? \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*\* Please be patient, nex…

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## [/?status=deleted filter crashes browsers](https://meta.discourse.org/t/status-deleted-filter-crashes-browsers/277234)

<div class="topic-metadata">

**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 10\
**Last updated:** [August 30, 2023, 6:40pm UTC](https://meta.discourse.org/t/status-deleted-filter-crashes-browsers/277234 "2023-08-30T18:40:32Z")

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Hi there, really weird bug where the /?status=deleted filter is rendering an incomplete and frozen page that doesn’t allow for interaction with the UI elements, causing the browser CPU usage to skyrocket, and eventually …

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## [MathJax rendering in browser but not in print preview](https://meta.discourse.org/t/mathjax-rendering-in-browser-but-not-in-print-preview/277230)

<div class="topic-metadata">

**Author:** [@jmsachs](https://meta.discourse.org/u/jmsachs)\
**Replies:** 2\
**Last updated:** [August 30, 2023, 6:03pm UTC](https://meta.discourse.org/t/mathjax-rendering-in-browser-but-not-in-print-preview/277230 "2023-08-30T18:03:43Z")

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We have a site (behind a firewall unfortunately) in which MathJax works in the browser, but if you press Ctrl-P to print, the MathJax doesn’t render and you just see the raw MathJax markup. Example content: (although yo…

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## [Discourse Subscriptions with Thrive Cart](https://meta.discourse.org/t/discourse-subscriptions-with-thrive-cart/277200)

<div class="topic-metadata">

**Author:** [@Sami\_Syed](https://meta.discourse.org/u/Sami_Syed)\
**Replies:** 1\
**Last updated:** [August 30, 2023, 4:38pm UTC](https://meta.discourse.org/t/discourse-subscriptions-with-thrive-cart/277200 "2023-08-30T16:38:25Z")

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I was wondering how I can use the Discourse Subscriptions Plugin plugin (or any other similar plugin) to: Create a private subscription-ONLY group within Discourse Grant users access to this private group only when…

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## [Custom URLs for FAQ, TOS, etc - but original ones intact?](https://meta.discourse.org/t/custom-urls-for-faq-tos-etc-but-original-ones-intact/276906)

<div class="topic-metadata">

**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 1\
**Last updated:** [August 30, 2023, 12:56pm UTC](https://meta.discourse.org/t/custom-urls-for-faq-tos-etc-but-original-ones-intact/276906 "2023-08-30T12:56:33Z")

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Hi guys. I realize I might have been a bit too naive being a novice, now having failed to find anything concrete & expecting this to be an out-of-box feature. I thought - because of geo-location, different laws & proba…

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## [Discourse use double nginx error : Could not find module \`handlebars\` imported from \`discourse-common/lib/raw-handlebars\`](https://meta.discourse.org/t/discourse-use-double-nginx-error-could-not-find-module-handlebars-imported-from-discourse-common-lib-raw-handlebars/276847)

<div class="topic-metadata">

**Author:** [@LeBlanc](https://meta.discourse.org/u/LeBlanc)\
**Replies:** 5\
**Last updated:** [August 30, 2023, 4:02am UTC](https://meta.discourse.org/t/discourse-use-double-nginx-error-could-not-find-module-handlebars-imported-from-discourse-common-lib-raw-handlebars/276847 "2023-08-30T04:02:30Z")

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Hi! My website uses version 2.9 of discourse. For some reason, I had to use double nginx for discourse. I deployed two discourse web\_only container nodes and used an nginx to proxy in front of them. My system architec…

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## [Trust Level 0 as a way of "punishment" lead to unexpected results](https://meta.discourse.org/t/trust-level-0-as-a-way-of-punishment-lead-to-unexpected-results/272365)

<div class="topic-metadata">

**Author:** [@Crius](https://meta.discourse.org/u/Crius)\
**Replies:** 7\
**Last updated:** [August 30, 2023, 10:44am UTC](https://meta.discourse.org/t/trust-level-0-as-a-way-of-punishment-lead-to-unexpected-results/272365 "2023-08-30T10:44:05Z")

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First of all, I am not sure this is the right category so, forgive me and if it’s not, move to the right one at your discretion. As a way to have a “warning” phase of sort to some problematic users, we opted to try and …

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## [Modifying the database inside of a backup to remove a duplicate key tag so that it doesn't fail when restoring](https://meta.discourse.org/t/modifying-the-database-inside-of-a-backup-to-remove-a-duplicate-key-tag-so-that-it-doesnt-fail-when-restoring/273039)

<div class="topic-metadata">

**Author:** [@Drew-ART](https://meta.discourse.org/u/Drew-ART)\
**Replies:** 28\
**Last updated:** [August 30, 2023, 10:21am UTC](https://meta.discourse.org/t/modifying-the-database-inside-of-a-backup-to-remove-a-duplicate-key-tag-so-that-it-doesnt-fail-when-restoring/273039 "2023-08-30T10:21:23Z")

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This is a post is a very condensed version of my last 24hrs, although it hasn’t actually worked yet so i’m also hoping someone will post where it went wrong below this. My Discourse update failed due to a duplicate key,…

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## [Full Site CDN Using AWS CloudFront](https://meta.discourse.org/t/full-site-cdn-using-aws-cloudfront/208161)

<div class="topic-metadata">

**Author:** [@jaffadog](https://meta.discourse.org/u/jaffadog)\
**Replies:** 1\
**Last updated:** [August 30, 2023, 8:06am UTC](https://meta.discourse.org/t/full-site-cdn-using-aws-cloudfront/208161 "2023-08-30T08:06:26Z")

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Hello All. I recently got my Discourse installation setup using AWS CloudFront (CF) for full site acceleration - and SSL offloading using AWS certs in CF. Note that this installation deviates from the official guide rega…

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## [How to allow uploading videos?](https://meta.discourse.org/t/how-to-allow-uploading-videos/276801)

<div class="topic-metadata">

**Author:** [@Isla](https://meta.discourse.org/u/Isla)\
**Replies:** 5\
**Last updated:** [August 30, 2023, 4:24am UTC](https://meta.discourse.org/t/how-to-allow-uploading-videos/276801 "2023-08-30T04:24:28Z")

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I was surprised to see people were able to post a video here, and then I noticed the icon at the bottom of my comment which allows me to do that. Do you know if there is capability for Discourse to support video posts on…

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## [Discourse none admin side not working returning error 500](https://meta.discourse.org/t/discourse-none-admin-side-not-working-returning-error-500/72314)

<div class="topic-metadata">

**Author:** [@edgar4](https://meta.discourse.org/u/edgar4)\
**Replies:** 6\
**Last updated:** [October 19, 2017, 4:42pm UTC](https://meta.discourse.org/t/discourse-none-admin-side-not-working-returning-error-500/72314 "2017-10-19T16:42:37Z")

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we have a private discourse community hosted here http://discourse.curtisbrowncreative.co.uk/ now what is interesting is that nothing on that is not on /admin/ route works for example the main page it self or any o…

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## [GIF size 1.2M but Discourse says - over 4 MB?](https://meta.discourse.org/t/gif-size-1-2m-but-discourse-says-over-4-mb/276921)

<div class="topic-metadata">

**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 9\
**Last updated:** [August 29, 2023, 7:25pm UTC](https://meta.discourse.org/t/gif-size-1-2m-but-discourse-says-over-4-mb/276921 "2023-08-29T19:25:25Z")

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Hi guys. What might be the issue here? What to check, how to fix? Discourse is in a container.

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## [New user registration activation email not working](https://meta.discourse.org/t/new-user-registration-activation-email-not-working/195622)

<div class="topic-metadata">

**Author:** [@tkdhanasekar](https://meta.discourse.org/u/tkdhanasekar)\
**Replies:** 6\
**Last updated:** [August 29, 2023, 6:49pm UTC](https://meta.discourse.org/t/new-user-registration-activation-email-not-working/195622 "2023-08-29T18:49:29Z")

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i installed discourse server version 2.7.0 in ubuntu without docker it works fine , when users make registration by their email id the server gives the message " You’re almost done! we sent activation mail to email pr…

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## [How to speed up container instantiation - if possible at all?](https://meta.discourse.org/t/how-to-speed-up-container-instantiation-if-possible-at-all/277020)

<div class="topic-metadata">

**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 4\
**Last updated:** [August 29, 2023, 5:02pm UTC](https://meta.discourse.org/t/how-to-speed-up-container-instantiation-if-possible-at-all/277020 "2023-08-29T17:02:52Z")

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Hi guys. Is it possible - even if not officially covered/supported - to tweak Discourse/container to start/boot faster? (outside of tweaking resources of the host |& container itself)

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## [Display current trust level badge only](https://meta.discourse.org/t/display-current-trust-level-badge-only/181317)

<div class="topic-metadata">

**Author:** [@reclaimedpress](https://meta.discourse.org/u/reclaimedpress)\
**Replies:** 1\
**Last updated:** [August 29, 2023, 1:14am UTC](https://meta.discourse.org/t/display-current-trust-level-badge-only/181317 "2023-08-29T01:14:59Z")

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Is there any way to show a user count of badges for the users at that trust level only? The discourse I’m building out currently has 7 users, all of whom are “Leaders”. The issue is that it’s showing 7 members for all t…

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## [Member unable to copy and paste on android phone](https://meta.discourse.org/t/member-unable-to-copy-and-paste-on-android-phone/276798)

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**Author:** [@Isla](https://meta.discourse.org/u/Isla)\
**Replies:** 6\
**Last updated:** [August 29, 2023, 1:10am UTC](https://meta.discourse.org/t/member-unable-to-copy-and-paste-on-android-phone/276798 "2023-08-29T01:10:29Z")

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I’m not sure if this is a bug or not, but a couple of members have mentioned this. One member closes down and reopens the app and it solves the problem. The other has restarted their phone, updated their software and upd…

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## [Deleted user can signup for an account but with the same username they had](https://meta.discourse.org/t/deleted-user-can-signup-for-an-account-but-with-the-same-username-they-had/276942)

<div class="topic-metadata">

**Author:** [@LxmasWasntHere](https://meta.discourse.org/u/LxmasWasntHere)\
**Replies:** 1\
**Last updated:** [August 28, 2023, 8:46pm UTC](https://meta.discourse.org/t/deleted-user-can-signup-for-an-account-but-with-the-same-username-they-had/276942 "2023-08-28T20:46:34Z")

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(This can be confusing since i’m locked in TL0, so i cannot post any attachments.) When someone was deleted yesterday, i wanted to try out if they can still sign up but with the same usermame. I was shocked when it said…

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## [Adding custom global sections to the sidebar?](https://meta.discourse.org/t/adding-custom-global-sections-to-the-sidebar/315546)

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**Author:** [@RBoy](https://meta.discourse.org/u/RBoy)\
**Replies:** 9\
**Last updated:** [August 28, 2023, 6:09pm UTC](https://meta.discourse.org/t/adding-custom-global-sections-to-the-sidebar/315546 "2023-08-28T18:09:33Z")

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Is there a way to add the links for Unread, New and Latest in the sidebar? Those are very handy links that are easy to access in the non-sidebar layout but it makes it difficult to access that once the sidebar is enabled…

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## [Can moderators approve users?](https://meta.discourse.org/t/can-moderators-approve-users/276924)

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**Author:** [@robbie.morrison](https://meta.discourse.org/u/robbie.morrison)\
**Replies:** 3\
**Last updated:** [August 28, 2023, 5:41pm UTC](https://meta.discourse.org/t/can-moderators-approve-users/276924 "2023-08-28T17:41:54Z")

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I am sure this is a really daft question, but I could not find information on what exactly moderators can and cannot do. Just this discussion from the other side of the fence: Admin versus Moderator and Groups I have…

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## [Discourse can be ran for free, using Replit (not very well)](https://meta.discourse.org/t/discourse-can-be-ran-for-free-using-replit-not-very-well/276795)

<div class="topic-metadata">

**Author:** [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)\
**Replies:** 2\
**Last updated:** [August 28, 2023, 11:45am UTC](https://meta.discourse.org/t/discourse-can-be-ran-for-free-using-replit-not-very-well/276795 "2023-08-28T11:45:29Z")

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So here it is, Discourse running on Replit. This is one of the methods of running Discourse for free. The problem? It’s not worth being cheap, as the loading times are lengthy. Just watch this: How can this be …

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## [How does the search bar work exactly?](https://meta.discourse.org/t/how-does-the-search-bar-work-exactly/276866)

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**Author:** [@afscstagiaire](https://meta.discourse.org/u/afscstagiaire)\
**Replies:** 0\
**Last updated:** [August 28, 2023, 9:08am UTC](https://meta.discourse.org/t/how-does-the-search-bar-work-exactly/276866 "2023-08-28T09:08:52Z")

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Hey! I’m building a forum for the school teachers involved in our non-profits programmes. Many of them have requested to be put into contact with other teachers sharing the same location/type of project/subject/grade of…

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## [How to set permission for one specific tag?](https://meta.discourse.org/t/how-to-set-permission-for-one-specific-tag/276820)

<div class="topic-metadata">

**Author:** [@motigrez](https://meta.discourse.org/u/motigrez)\
**Replies:** 2\
**Last updated:** [August 28, 2023, 8:42am UTC](https://meta.discourse.org/t/how-to-set-permission-for-one-specific-tag/276820 "2023-08-28T08:42:25Z")

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I have a lot of tags. But I would like to create a “featured” tag to pick out high quality posts. I want to set it so that only certain people can put this tag on posts. What am I supposed to do?

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## [Discourse NOT FOUND](https://meta.discourse.org/t/discourse-not-found/276791)

<div class="topic-metadata">

**Author:** [@tpglitch](https://meta.discourse.org/u/tpglitch)\
**Replies:** 6\
**Last updated:** [August 27, 2023, 8:49pm UTC](https://meta.discourse.org/t/discourse-not-found/276791 "2023-08-27T20:49:06Z")

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Hello, I am trying to install Discourse on linode with there one-click app I ran through discourse-setup, and even tried rebuilding discourse! The domain is setup correctly and I can ping it, and sometimes it says “we…

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## [Limit login to staff only?](https://meta.discourse.org/t/limit-login-to-staff-only/134256)

<div class="topic-metadata">

**Author:** [@helmi](https://meta.discourse.org/u/helmi)\
**Replies:** 7\
**Last updated:** [August 27, 2023, 10:12am UTC](https://meta.discourse.org/t/limit-login-to-staff-only/134256 "2023-08-27T10:12:45Z")

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Hey everyone, is there a way to limit login to a forum to a certain role like moderators or admins? Background: I’m migrating a bigger forum and while the URL to this forum is unknown to the public I want to limit the …

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## [Sidebar has disappeared](https://meta.discourse.org/t/sidebar-has-disappeared/271070)

<div class="topic-metadata">

**Author:** [@Isla](https://meta.discourse.org/u/Isla)\
**Replies:** 3\
**Last updated:** [August 27, 2023, 4:12am UTC](https://meta.discourse.org/t/sidebar-has-disappeared/271070 "2023-08-27T04:12:59Z")

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I had my sidebar, and then accidentally pressed something that removed it, and now I can’t get it back. Can anyone point me in the right direction to fix this? Disclaimer: I am nowhere near as tech aware as every singl…

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## [Is there a plugin of some sort to have an Icon next to a category?](https://meta.discourse.org/t/is-there-a-plugin-of-some-sort-to-have-an-icon-next-to-a-category/276368)

<div class="topic-metadata">

**Author:** [@Glow](https://meta.discourse.org/u/Glow)\
**Replies:** 6\
**Last updated:** [August 27, 2023, 2:59am UTC](https://meta.discourse.org/t/is-there-a-plugin-of-some-sort-to-have-an-icon-next-to-a-category/276368 "2023-08-27T02:59:58Z")

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Hi, I am wondering if there is a plugin of some sort that allows to have an icon next to a category similar to something like this? I know there is one but I can’t remember the name.

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## [Users created via SAML don't display on Users list](https://meta.discourse.org/t/users-created-via-saml-dont-display-on-users-list/276710)

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**Author:** [@Jeff\_Gilmore](https://meta.discourse.org/u/Jeff_Gilmore)\
**Replies:** 3\
**Last updated:** [August 26, 2023, 7:56pm UTC](https://meta.discourse.org/t/users-created-via-saml-dont-display-on-users-list/276710 "2023-08-26T19:56:19Z")

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We have implemented SAML login to Discourse with a Joomla site acting as IDP (Identity Provider) using a plugin from Mini-Orange. Things are working fairly well and when a Joomla user first logs in on the Discourse site…

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## [Discourse-setup using netcat with illegal option combination?](https://meta.discourse.org/t/discourse-setup-using-netcat-with-illegal-option-combination/276762)

<div class="topic-metadata">

**Author:** [@steinhh](https://meta.discourse.org/u/steinhh)\
**Replies:** 3\
**Last updated:** [August 26, 2023, 6:00pm UTC](https://meta.discourse.org/t/discourse-setup-using-netcat-with-illegal-option-combination/276762 "2023-08-26T18:00:28Z")

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Using the standard discourse/docs/INSTALL-cloud.md at main · discourse/discourse · GitHub installation procedure on Centos 7, but: The network connectivity on ports 80 & 443 is tested with nc thus: echo -e "HTTP/1.…

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