# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=277

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 278

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## [Are the posts translated automatically?](https://meta.discourse.org/t/are-the-posts-translated-automatically/274905)

<div class="topic-metadata">

**Author:** [@andrei.stoian](https://meta.discourse.org/u/andrei.stoian)\
**Replies:** 1\
**Last updated:** [August 3, 2023, 11:22am UTC](https://meta.discourse.org/t/are-the-posts-translated-automatically/274905 "2023-08-03T11:22:12Z")

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Hello, Does the translator automatically translates all posts when added to the forum as in initial step? Or it translates only the posts triggered for translation by a user? Thank you.

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## [What could be causing 500 errors when saving user preferences?](https://meta.discourse.org/t/what-could-be-causing-500-errors-when-saving-user-preferences/273790)

<div class="topic-metadata">

**Author:** [@tkrunning](https://meta.discourse.org/u/tkrunning)\
**Replies:** 2\
**Last updated:** [August 3, 2023, 10:24am UTC](https://meta.discourse.org/t/what-could-be-causing-500-errors-when-saving-user-preferences/273790 "2023-08-03T10:24:02Z")

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I’ve run into another strange bug over the past few days on my Discourse instance. I cannot save any user preferences for my own admin user, I just get 500 errors. It seems to be the same for any PUT request to u/\[MY\_USE…

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## [Negative lookbehind not working in watched words regex](https://meta.discourse.org/t/negative-lookbehind-not-working-in-watched-words-regex/271981)

<div class="topic-metadata">

**Author:** [@tkrunning](https://meta.discourse.org/u/tkrunning)\
**Replies:** 7\
**Last updated:** [August 3, 2023, 10:24am UTC](https://meta.discourse.org/t/negative-lookbehind-not-working-in-watched-words-regex/271981 "2023-08-03T10:24:38Z")

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It seems negative lookbehind expressions (which should be valid in both Ruby and JS flavors of regex, the latter as of ECMAScript 2018) don’t work in Watched Words. Here’s an example: (?\<!new\\s)\\bcar\\b should match in…

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## [Questions about migration of files such as images and videos](https://meta.discourse.org/t/questions-about-migration-of-files-such-as-images-and-videos/273429)

<div class="topic-metadata">

**Author:** [@lizhenmiao](https://meta.discourse.org/u/lizhenmiao)\
**Replies:** 2\
**Last updated:** [August 3, 2023, 8:54am UTC](https://meta.discourse.org/t/questions-about-migration-of-files-such-as-images-and-videos/273429 "2023-08-03T08:54:14Z")

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If I start using a server for storing images, videos, etc., and then I want to switch to AWS s3, will the previous files be migrated? Will my old files still be displayed properly on the page? Will I get a 404?

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## [Composer previews not working in Safari](https://meta.discourse.org/t/composer-previews-not-working-in-safari/273717)

<div class="topic-metadata">

**Author:** [@tkrunning](https://meta.discourse.org/u/tkrunning)\
**Replies:** 6\
**Last updated:** [August 3, 2023, 7:58am UTC](https://meta.discourse.org/t/composer-previews-not-working-in-safari/273717 "2023-08-03T07:58:40Z")

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On my Discourse instance the preview on the right side of the composer is no longer showing up in Safari: This started maybe a few weeks ago, perhaps around the time I upgraded to 3.1-beta6 or so, but I’m not certain…

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## [Hosted site went read-only a few minutes ago](https://meta.discourse.org/t/hosted-site-went-read-only-a-few-minutes-ago/273774)

<div class="topic-metadata">

**Author:** [@mattdm](https://meta.discourse.org/u/mattdm)\
**Replies:** 1\
**Last updated:** [August 3, 2023, 8:32am UTC](https://meta.discourse.org/t/hosted-site-went-read-only-a-few-minutes-ago/273774 "2023-08-03T08:32:00Z")

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Log has some errors like: Job exception: Failed to open TCP connection to embeddings.local.:80 (No route to host - connect(2) for "embeddings.local." port 80) then Connection lost (ECONNRESET) subscribe failed, reconn…

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## [Why can TL4 users send PMs to emails?](https://meta.discourse.org/t/why-can-tl4-users-send-pms-to-emails/277337)

<div class="topic-metadata">

**Author:** [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)\
**Replies:** 1\
**Last updated:** [August 3, 2023, 8:11am UTC](https://meta.discourse.org/t/why-can-tl4-users-send-pms-to-emails/277337 "2023-08-03T08:11:28Z")

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Why can TL4 users email anyone? This makes no sense. I just discovered it creates a “staged user” and you cannot get rid of those users at TL4. It will also show people those new “users” and it could be invasive if …

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## [Default sidebar categories missing from settings?](https://meta.discourse.org/t/default-sidebar-categories-missing-from-settings/273723)

<div class="topic-metadata">

**Author:** [@jordan-violet](https://meta.discourse.org/u/jordan-violet)\
**Replies:** 3\
**Last updated:** [August 2, 2023, 11:13pm UTC](https://meta.discourse.org/t/default-sidebar-categories-missing-from-settings/273723 "2023-08-02T23:13:27Z")

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My admin settings does not seem to have an option for default sidebar categories. Is this no longer possible to set globally?

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## [External Permalink Stopped working](https://meta.discourse.org/t/external-permalink-stopped-working/273700)

<div class="topic-metadata">

**Author:** [@Shaneod](https://meta.discourse.org/u/Shaneod)\
**Replies:** 1\
**Last updated:** [August 2, 2023, 7:41pm UTC](https://meta.discourse.org/t/external-permalink-stopped-working/273700 "2023-08-02T19:41:44Z")

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Hey lads, I added a permalink for my /ads.txt file the other day, linking it to an external dynamic URL so the advertising company can update the file themselves, and the redirect worked fine. I have been working on th…

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## ["Failed to Fetch" GIF TypeError (From the Offical Discourse Website)](https://meta.discourse.org/t/failed-to-fetch-gif-typeerror-from-the-offical-discourse-website/273695)

<div class="topic-metadata">

**Author:** [@LxmasWasntHere](https://meta.discourse.org/u/LxmasWasntHere)\
**Replies:** 10\
**Last updated:** [August 2, 2023, 6:57pm UTC](https://meta.discourse.org/t/failed-to-fetch-gif-typeerror-from-the-offical-discourse-website/273695 "2023-08-02T18:57:24Z")

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This also keeps happening when i try to post a GIF in a GC. How can i make this not appear? Note:

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## [Discourse UI broken on iOS 17 developer beta4](https://meta.discourse.org/t/discourse-ui-broken-on-ios-17-developer-beta4/273637)

<div class="topic-metadata">

**Author:** [@sok777](https://meta.discourse.org/u/sok777)\
**Replies:** 2\
**Last updated:** [August 2, 2023, 12:44pm UTC](https://meta.discourse.org/t/discourse-ui-broken-on-ios-17-developer-beta4/273637 "2023-08-02T12:44:43Z")

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Just tested on iOS 17 beta 4 (developer) and discourse UI seems broken. (Safari and Chrome) It seems as though the scrolling makes css changes and jumps. it seems the issue is with borders I’m pretty sure. The .topic-…

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## [Sidebar Categories Not Showing to New Users](https://meta.discourse.org/t/sidebar-categories-not-showing-to-new-users/273427)

<div class="topic-metadata">

**Author:** [@discoursejl](https://meta.discourse.org/u/discoursejl)\
**Replies:** 2\
**Last updated:** [August 2, 2023, 12:34pm UTC](https://meta.discourse.org/t/sidebar-categories-not-showing-to-new-users/273427 "2023-08-02T12:34:36Z")

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We have like 10 categories. On the admin side we see all 10 on the sidebar, but new users only see one - general. But if they click “all categories” they are taken to the /categories page and they see them all. Permissi…

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## [New User of the month is..wrong?](https://meta.discourse.org/t/new-user-of-the-month-is-wrong/273570)

<div class="topic-metadata">

**Author:** [@LxmasWasntHere](https://meta.discourse.org/u/LxmasWasntHere)\
**Replies:** 7\
**Last updated:** [August 2, 2023, 8:11am UTC](https://meta.discourse.org/t/new-user-of-the-month-is-wrong/273570 "2023-08-02T08:11:12Z")

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forum: https://forum.creative.gimkit.com software: discourse These 2 users are really new, but didn’t do anything..that much in the forums. Is this just the user of the month problem not updating that much for that …

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## [Ctrl-Shift-I Not Opening Inspector on Meta](https://meta.discourse.org/t/ctrl-shift-i-not-opening-inspector-on-meta/273501)

<div class="topic-metadata">

**Author:** [@denvergeeks](https://meta.discourse.org/u/denvergeeks)\
**Replies:** 5\
**Last updated:** [August 2, 2023, 8:02am UTC](https://meta.discourse.org/t/ctrl-shift-i-not-opening-inspector-on-meta/273501 "2023-08-02T08:02:58Z")

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Apologies if this is off-topic… Ctrl → Shift → I is not working for me to open the Chrome Inspector (also in Firefox), but only on Meta Discourse Forum, and only when I’m logged in. Anyone have any ideas why this might …

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## [Which plugin or theme-component can display user card like Discourse meta?](https://meta.discourse.org/t/which-plugin-or-theme-component-can-display-user-card-like-discourse-meta/273612)

<div class="topic-metadata">

**Author:** [@hiddenvillage](https://meta.discourse.org/u/hiddenvillage)\
**Replies:** 2\
**Last updated:** [August 2, 2023, 7:52am UTC](https://meta.discourse.org/t/which-plugin-or-theme-component-can-display-user-card-like-discourse-meta/273612 "2023-08-02T07:52:41Z")

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I want to display user card like Discourse meta. But I can’t find the corresponding plugin or theme-component. Is this open to the public? Or can anyone tell me where it is? Thanks.

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## [How to automatically replace a double exclamation point when a message is saved?](https://meta.discourse.org/t/how-to-automatically-replace-a-double-exclamation-point-when-a-message-is-saved/71759)

<div class="topic-metadata">

**Author:** [@dax](https://meta.discourse.org/u/dax)\
**Replies:** 7\
**Last updated:** [November 9, 2019, 2:38am UTC](https://meta.discourse.org/t/how-to-automatically-replace-a-double-exclamation-point-when-a-message-is-saved/71759 "2019-11-09T02:38:41Z")

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I’m looking for a way to prevent double exclamation points when a user replies to messages. In my particular case I have a super-user who has the bad habit (since 15 years) to conclude each sentence with !! All older u…

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## [SMTP problem with Amazon SES](https://meta.discourse.org/t/smtp-problem-with-amazon-ses/273575)

<div class="topic-metadata">

**Author:** [@Alex\_王](https://meta.discourse.org/u/Alex_%E7%8E%8B)\
**Replies:** 4\
**Last updated:** [August 2, 2023, 12:59am UTC](https://meta.discourse.org/t/smtp-problem-with-amazon-ses/273575 "2023-08-02T00:59:47Z")

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I use AWS EC2 and AWS SES to host my discourse. However after trying half a day I cannot let the SMTP work. I have follow the I got but my email (wangziyu0917@gmail.com) cannot receive the verify email. and the…

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## [No more than 3 consecutive replies?](https://meta.discourse.org/t/no-more-than-3-consecutive-replies/273536)

<div class="topic-metadata">

**Author:** [@LxmasWasntHere](https://meta.discourse.org/u/LxmasWasntHere)\
**Replies:** 2\
**Last updated:** [August 1, 2023, 8:13pm UTC](https://meta.discourse.org/t/no-more-than-3-consecutive-replies/273536 "2023-08-01T20:13:37Z")

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I typed somewhere in a post, and i replied to myself, but then this happened: What’s happening? (Also, please don’t report this post. I want to know what is happening) @Canapin I reached the max post for the day, so…

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## [SSL\_connect returned=1 errno=0 peeraddr=10.117.158.71:25 state=error: certificate verify failed (unable to get local issuer certificate)](https://meta.discourse.org/t/ssl-connect-returned-1-errno-0-peeraddr-10-117-158-71-25-state-error-certificate-verify-failed-unable-to-get-local-issuer-certificate/273502)

<div class="topic-metadata">

**Author:** [@nicolas\_ferrer](https://meta.discourse.org/u/nicolas_ferrer)\
**Replies:** 2\
**Last updated:** [August 1, 2023, 5:18pm UTC](https://meta.discourse.org/t/ssl-connect-returned-1-errno-0-peeraddr-10-117-158-71-25-state-error-certificate-verify-failed-unable-to-get-local-issuer-certificate/273502 "2023-08-01T17:18:49Z")

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We’ve done all the authentication settings, and we’re using port 25. Has anyone experienced this SSL certificate error? Can I be missing a certificate? Where?

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## [What's up with dev in the version number?](https://meta.discourse.org/t/whats-up-with-dev-in-the-version-number/273483)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 4\
**Last updated:** [August 1, 2023, 2:22pm UTC](https://meta.discourse.org/t/whats-up-with-dev-in-the-version-number/273483 "2023-08-01T14:22:27Z")

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\<meta name="generator" content="Discourse 3.2.0.beta1-dev - https://github.com/discourse/discourse version 20481abefcd025fec5f7c586aacc9354bdad94ec"\> Version now has dev appended. Is this on purpose?

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## [Limiting Subscription Length](https://meta.discourse.org/t/limiting-subscription-length/273399)

<div class="topic-metadata">

**Author:** [@danabrig](https://meta.discourse.org/u/danabrig)\
**Replies:** 12\
**Last updated:** [August 1, 2023, 12:07pm UTC](https://meta.discourse.org/t/limiting-subscription-length/273399 "2023-08-01T12:07:36Z")

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If I add someone manually or use an invitation to bring them into my forum, can I set a limit on how long they have access? ie 3 months and then they would have to get a subscription? I know I can offer a coupon to int…

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## [Custom global sections filtered by group](https://meta.discourse.org/t/custom-global-sections-filtered-by-group/273472)

<div class="topic-metadata">

**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 0\
**Last updated:** [August 1, 2023, 10:40am UTC](https://meta.discourse.org/t/custom-global-sections-filtered-by-group/273472 "2023-08-01T10:40:41Z")

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I like the idea of adding a global section where I can add custom links, but I don’t want everyone to see a link if they don’t have permission to click it (maybe because it points to a topic in a category that is only ac…

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## [Stuck on upgrade](https://meta.discourse.org/t/stuck-on-upgrade/273262)

<div class="topic-metadata">

**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 1\
**Last updated:** [August 1, 2023, 9:45am UTC](https://meta.discourse.org/t/stuck-on-upgrade/273262 "2023-08-01T09:45:11Z")

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I started to upgrade to beta7 and /admin/upgrade/docker\_manager worked fine, but after that I hit Upgrade All and it stayed stuck here: So I did a rebuild in the command line. The control panel shows it worked: B…

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## [Reply not saving](https://meta.discourse.org/t/reply-not-saving/273345)

<div class="topic-metadata">

**Author:** [@davidkingham](https://meta.discourse.org/u/davidkingham)\
**Replies:** 5\
**Last updated:** [July 31, 2023, 9:40pm UTC](https://meta.discourse.org/t/reply-not-saving/273345 "2023-07-31T21:40:34Z")

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Here’s a very odd one that only one of my users is seeing. Eugene creates a reply, it shows up for a moment, but as greyed out. A couple seconds later the reply disappears. There is nothing in the logs when this happens. …

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## [User login problems](https://meta.discourse.org/t/user-login-problems/273388)

<div class="topic-metadata">

**Author:** [@Beca\_Lewis](https://meta.discourse.org/u/Beca_Lewis)\
**Replies:** 2\
**Last updated:** [July 31, 2023, 8:51pm UTC](https://meta.discourse.org/t/user-login-problems/273388 "2023-07-31T20:51:39Z")

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I have two users that can’t log into the forum anymore. If they click on the login, it takes them back to the website. This appears to have happened in the last week, as both were able to get in before. Does anyone hav…

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## [Enabling a plugin for a specific theme only](https://meta.discourse.org/t/enabling-a-plugin-for-a-specific-theme-only/256894)

<div class="topic-metadata">

**Author:** [@profcaju](https://meta.discourse.org/u/profcaju)\
**Replies:** 3\
**Last updated:** [July 31, 2023, 8:10pm UTC](https://meta.discourse.org/t/enabling-a-plugin-for-a-specific-theme-only/256894 "2023-07-31T20:10:41Z")

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This plugin isn’t necessary with the Air Theme (because it already shows the preview for the topic), for example, but is necessary with Mint theme. I’d like to have a selector for which themes this plugin will be enab…

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## [Customizing email template for subscribed topic responses](https://meta.discourse.org/t/customizing-email-template-for-subscribed-topic-responses/273342)

<div class="topic-metadata">

**Author:** [@CubeCoders](https://meta.discourse.org/u/CubeCoders)\
**Replies:** 1\
**Last updated:** [July 31, 2023, 4:59pm UTC](https://meta.discourse.org/t/customizing-email-template-for-subscribed-topic-responses/273342 "2023-07-31T16:59:22Z")

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I have “Enable replying to topics via email.” disabled - but users frequently try to reply to notification emails when a topic they created or are subscribed to is updated. Is there a way I can customize the email templ…

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## [Make a longer description / motivation to sign up](https://meta.discourse.org/t/make-a-longer-description-motivation-to-sign-up/273212)

<div class="topic-metadata">

**Author:** [@frold](https://meta.discourse.org/u/frold)\
**Replies:** 2\
**Last updated:** [July 31, 2023, 4:03pm UTC](https://meta.discourse.org/t/make-a-longer-description-motivation-to-sign-up/273212 "2023-07-31T16:03:54Z")

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Is it possible to be able to make a longer description when signing up?

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## [Tag Selector in Composer not Y-Scrolling](https://meta.discourse.org/t/tag-selector-in-composer-not-y-scrolling/273314)

<div class="topic-metadata">

**Author:** [@denvergeeks](https://meta.discourse.org/u/denvergeeks)\
**Replies:** 1\
**Last updated:** [July 31, 2023, 6:56am UTC](https://meta.discourse.org/t/tag-selector-in-composer-not-y-scrolling/273314 "2023-07-31T06:56:46Z")

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I’ve tested this on several themes including the Default theme. It still scrolls on my discourse on v3.1.0.beta6 +179 But not on my discourse latest release +16 Instead, the Topic Post behind the Composer does scroll …

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## [How to make these info headers?](https://meta.discourse.org/t/how-to-make-these-info-headers/273364)

<div class="topic-metadata">

**Author:** [@volanar](https://meta.discourse.org/u/volanar)\
**Replies:** 2\
**Last updated:** [July 31, 2023, 3:42pm UTC](https://meta.discourse.org/t/how-to-make-these-info-headers/273364 "2023-07-31T15:42:59Z")

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Hi. Help me find a component that adds the installation of separators that are used in wiki posts on this site

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