# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=278&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 279

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## [Missing images in discourse website. while they exist in upload folder](https://meta.discourse.org/t/missing-images-in-discourse-website-while-they-exist-in-upload-folder/187489)

<div class="topic-metadata">

**Author:** [@hosna](https://meta.discourse.org/u/hosna)\
**Replies:** 6\
**Last updated:** [April 23, 2021, 5:39pm UTC](https://meta.discourse.org/t/missing-images-in-discourse-website-while-they-exist-in-upload-folder/187489 "2021-04-23T17:39:56Z")

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I just tried to change the title of an old topic. Then I realized that all images in the topic are now transparent.png and not showing properly.

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## [10% of new registrants type their emails wrong or missing](https://meta.discourse.org/t/10-of-new-registrants-type-their-emails-wrong-or-missing/187920)

<div class="topic-metadata">

**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 5\
**Last updated:** [April 23, 2021, 9:15pm UTC](https://meta.discourse.org/t/10-of-new-registrants-type-their-emails-wrong-or-missing/187920 "2021-04-23T21:15:03Z")

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Hi all, In my forum almost 10% of new registrants type their emails wrong, missing or something else. like ..gmil, yhoo, hatmail etc. Confirmation emails can not be sent :thinking: For solution what can be done? Dou…

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## [What are your experiences with wp-discourse plugin and DiscourseConnect?](https://meta.discourse.org/t/what-are-your-experiences-with-wp-discourse-plugin-and-discourseconnect/24103)

<div class="topic-metadata">

**Author:** [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\
**Replies:** 1\
**Last updated:** [April 23, 2021, 6:51pm UTC](https://meta.discourse.org/t/what-are-your-experiences-with-wp-discourse-plugin-and-discourseconnect/24103 "2021-04-23T18:51:34Z")

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I’m considering the WP-Discourse plugin to integrate my WP site with Discourse, but would be interested in understanding a bit better what the benefits and costs are. What do you lose exactly when you turn on SSO in term…

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## [How to prepare for Ubuntu 16.04 EOL?](https://meta.discourse.org/t/how-to-prepare-for-ubuntu-16-04-eol/187599)

<div class="topic-metadata">

**Author:** [@Pravi](https://meta.discourse.org/u/Pravi)\
**Replies:** 3\
**Last updated:** [April 23, 2021, 6:47pm UTC](https://meta.discourse.org/t/how-to-prepare-for-ubuntu-16-04-eol/187599 "2021-04-23T18:47:18Z")

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Ubuntu 16.04 will soon come to an end within a couple of days. After April 30, 2021, Canonical will not release any security patches or bug fixes for Ubuntu 16.04. Is it a good idea to upgrade the server? If yes, Is it…

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## [Why I'm getting this message "\[missing {{votesCount}} value\]"](https://meta.discourse.org/t/why-im-getting-this-message-missing-votescount-value/187393)

<div class="topic-metadata">

**Author:** [@Ibrahim\_salem](https://meta.discourse.org/u/Ibrahim_salem)\
**Replies:** 4\
**Last updated:** [April 23, 2021, 4:05pm UTC](https://meta.discourse.org/t/why-im-getting-this-message-missing-votescount-value/187393 "2021-04-23T16:05:44Z")

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## [Delay in notifications about potential spam messages](https://meta.discourse.org/t/delay-in-notifications-about-potential-spam-messages/187844)

<div class="topic-metadata">

**Author:** [@fedorov](https://meta.discourse.org/u/fedorov)\
**Replies:** 4\
**Last updated:** [April 23, 2021, 3:02pm UTC](https://meta.discourse.org/t/delay-in-notifications-about-potential-spam-messages/187844 "2021-04-23T15:02:37Z")

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A message in our forum was marked as potential spam 2 days ago, apparently, but we learned about it only today when the following email notification arrived: I could not locate a setting that would send those notific…

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## [Weird looking non-existent topics in recommended topics due to babble plugin](https://meta.discourse.org/t/weird-looking-non-existent-topics-in-recommended-topics-due-to-babble-plugin/187748)

<div class="topic-metadata">

**Author:** [@Astra](https://meta.discourse.org/u/Astra)\
**Replies:** 4\
**Last updated:** [April 23, 2021, 12:54pm UTC](https://meta.discourse.org/t/weird-looking-non-existent-topics-in-recommended-topics-due-to-babble-plugin/187748 "2021-04-23T12:54:45Z")

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Since upgrading to latest version yesterday we see things like this show up in the recommended topics list: clicking on these random looking names sends you nowhere. Any ideas on what happens here?

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## [Are you interested in native mobile apps?](https://meta.discourse.org/t/are-you-interested-in-native-mobile-apps/186468)

<div class="topic-metadata">

**Author:** [@Eagle\_apk](https://meta.discourse.org/u/Eagle_apk)\
**Replies:** 0\
**Last updated:** [April 12, 2021, 8:01am UTC](https://meta.discourse.org/t/are-you-interested-in-native-mobile-apps/186468 "2021-04-12T08:01:45Z")

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Hello everyone, I’ve been building native mobile apps on iOS and Android, such as Eagleapk , some with millions of users, for a living for about 6 years now. I wanted to gauge the interest among Discourse forum owners f…

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## [My forum in a samsung cellphone looks to big](https://meta.discourse.org/t/my-forum-in-a-samsung-cellphone-looks-to-big/96292)

<div class="topic-metadata">

**Author:** [@Francois\_Douville](https://meta.discourse.org/u/Francois_Douville)\
**Replies:** 1\
**Last updated:** [September 3, 2018, 11:17pm UTC](https://meta.discourse.org/t/my-forum-in-a-samsung-cellphone-looks-to-big/96292 "2018-09-03T23:17:21Z")

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There is a member of my community that sent me this picture of what she sees in her samsung cellphone. It’s way too big. Why is it like that? Thanks!

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## [Adjust Login Screen Size](https://meta.discourse.org/t/adjust-login-screen-size/187526)

<div class="topic-metadata">

**Author:** [@Ally\_Lady](https://meta.discourse.org/u/Ally_Lady)\
**Replies:** 1\
**Last updated:** [April 23, 2021, 4:34am UTC](https://meta.discourse.org/t/adjust-login-screen-size/187526 "2021-04-23T04:34:42Z")

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Hello All, Not a web designer by any means. Can someone guide me how to adjust the login screen size? The top half of Log In is cut off and I would like it large enough that the scroll bar is not needed.

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## [Animated GIFs in User Cards](https://meta.discourse.org/t/animated-gifs-in-user-cards/187686)

<div class="topic-metadata">

**Author:** [@Adrian\_KI](https://meta.discourse.org/u/Adrian_KI)\
**Replies:** 11\
**Last updated:** [April 22, 2021, 10:14pm UTC](https://meta.discourse.org/t/animated-gifs-in-user-cards/187686 "2021-04-22T22:14:04Z")

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Hey there, I was just looking at my site and found that I cannot add GIF’s to the user card. I have tried multiple steps but nothing works right now. When a gif is uploaded, it displays as a still image. How can this be…

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## [Imported posts showing in search engine with import date, not post date](https://meta.discourse.org/t/imported-posts-showing-in-search-engine-with-import-date-not-post-date/187836)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 0\
**Last updated:** [April 22, 2021, 10:02pm UTC](https://meta.discourse.org/t/imported-posts-showing-in-search-engine-with-import-date-not-post-date/187836 "2021-04-22T22:02:38Z")

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I did an import for a site that’s running Discourse 2.5.0 - https://github.com/discourse/discourse version 6a42acbfb72d4ea7dc501ff2240abc8e89f650c6. Post dates are showing up in google with, apparently, the import date r…

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## [Can I add a group of users to a PM without inviting them?](https://meta.discourse.org/t/can-i-add-a-group-of-users-to-a-pm-without-inviting-them/187671)

<div class="topic-metadata">

**Author:** [@yoel.koenka](https://meta.discourse.org/u/yoel.koenka)\
**Replies:** 2\
**Last updated:** [April 22, 2021, 9:52pm UTC](https://meta.discourse.org/t/can-i-add-a-group-of-users-to-a-pm-without-inviting-them/187671 "2021-04-22T21:52:26Z")

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Hi, I’m the admin of my self-hosted Discourse-based forum. I’d like to restrict topic access to a certain group. Therefore, I’ve seen that I can turn it into a PM, and then invite the users I’d like to add. My questio…

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## [Moderation settings for a category do not save](https://meta.discourse.org/t/moderation-settings-for-a-category-do-not-save/187186)

<div class="topic-metadata">

**Author:** [@Ed\_Bobkov](https://meta.discourse.org/u/Ed_Bobkov)\
**Replies:** 1\
**Last updated:** [April 22, 2021, 5:12pm UTC](https://meta.discourse.org/t/moderation-settings-for-a-category-do-not-save/187186 "2021-04-22T17:12:48Z")

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I updated to the latest version. I’ve found recently that users started to create topics and they didn’t come to moderation. I found that all moderation settings for any category were reseted. I tried to save them once …

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## [Is there a way to auto tag new posts in a category?](https://meta.discourse.org/t/is-there-a-way-to-auto-tag-new-posts-in-a-category/187793)

<div class="topic-metadata">

**Author:** [@jarrettgreen](https://meta.discourse.org/u/jarrettgreen)\
**Replies:** 1\
**Last updated:** [April 22, 2021, 5:00pm UTC](https://meta.discourse.org/t/is-there-a-way-to-auto-tag-new-posts-in-a-category/187793 "2021-04-22T17:00:11Z")

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I’ve set up a “Bugs” topic, and I use tags to help me keep track of if I’ve reviewed them, confirmed them, fixed them, etc. etc. If I could have all new topics posted to that category tagged with ‘unconfirmed’ or somethi…

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## [Theme CSS Not Working](https://meta.discourse.org/t/theme-css-not-working/187652)

<div class="topic-metadata">

**Author:** [@cris.navarroza](https://meta.discourse.org/u/cris.navarroza)\
**Replies:** 4\
**Last updated:** [April 22, 2021, 2:44pm UTC](https://meta.discourse.org/t/theme-css-not-working/187652 "2021-04-22T14:44:03Z")

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Can someone help me understand why my CSS from theme under common.scss are not working on pages like /u/activate-account or 404 page? I was trying to change the background of the div as mentioned on this thread Include …

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## [How to enable discourse mobile view notification banners](https://meta.discourse.org/t/how-to-enable-discourse-mobile-view-notification-banners/187724)

<div class="topic-metadata">

**Author:** [@narayanan](https://meta.discourse.org/u/narayanan)\
**Replies:** 2\
**Last updated:** [April 22, 2021, 2:15pm UTC](https://meta.discourse.org/t/how-to-enable-discourse-mobile-view-notification-banners/187724 "2021-04-22T14:15:59Z")

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Hi ! When i start to use discourse, i have seen a notification banner “Do you want to install discourse on this device ?” in mobile view. But after some days, this mobile view banner wasn’t displayed on the site. I don’…

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## [Is it possible to limit the length of meta og:description content?](https://meta.discourse.org/t/is-it-possible-to-limit-the-length-of-meta-og-description-content/164391)

<div class="topic-metadata">

**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 1\
**Last updated:** [April 22, 2021, 12:28pm UTC](https://meta.discourse.org/t/is-it-possible-to-limit-the-length-of-meta-og-description-content/164391 "2021-04-22T12:28:12Z")

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I’m working with an SEO Expert who knows that it is very important that meta descriptions be no longer than 150 Characters. Hmm. That appears to be supported by What Are Meta Descriptions And How to Write Them \[Free Tool…

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## [Changing onebox image/thumbnail size](https://meta.discourse.org/t/changing-onebox-image-thumbnail-size/187680)

<div class="topic-metadata">

**Author:** [@JoeD](https://meta.discourse.org/u/JoeD)\
**Replies:** 0\
**Last updated:** [April 21, 2021, 9:38pm UTC](https://meta.discourse.org/t/changing-onebox-image-thumbnail-size/187680 "2021-04-21T21:38:30Z")

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Is there a way to change the size of thumbnail images used by onebox? It seems that the image being downloaded is plenty big enough (690 x 431 in my use-case) but the image is only being displayed as 130 x 81. It would b…

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## [Login Help - Correct way to login](https://meta.discourse.org/t/login-help-correct-way-to-login/187436)

<div class="topic-metadata">

**Author:** [@PBS](https://meta.discourse.org/u/PBS)\
**Replies:** 1\
**Last updated:** [April 21, 2021, 3:50pm UTC](https://meta.discourse.org/t/login-help-correct-way-to-login/187436 "2021-04-21T15:50:33Z")

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Hello All, Though there are so many posts regarding login and SSO, I just wanted to be sure, I implement the right thing. I have a html page (Front End) with bootstrap Angular. It has a specific theme, it will be like …

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## [Issues with changing File/Image upload location to S3 Server from local storage](https://meta.discourse.org/t/issues-with-changing-file-image-upload-location-to-s3-server-from-local-storage/187255)

<div class="topic-metadata">

**Author:** [@seshu\_ram](https://meta.discourse.org/u/seshu_ram)\
**Replies:** 4\
**Last updated:** [April 21, 2021, 4:33am UTC](https://meta.discourse.org/t/issues-with-changing-file-image-upload-location-to-s3-server-from-local-storage/187255 "2021-04-21T04:33:39Z")

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I was facing a lot of storage issues with my discourse website. Hence, I tried setting up an S3 Server so that I can upload my images/files/backups onto the server. I followed all the steps in the guide attached below t…

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## [PostCount in User\_stats table automatically resets](https://meta.discourse.org/t/postcount-in-user-stats-table-automatically-resets/187502)

<div class="topic-metadata">

**Author:** [@Manikandan](https://meta.discourse.org/u/Manikandan)\
**Replies:** 0\
**Last updated:** [April 20, 2021, 3:56pm UTC](https://meta.discourse.org/t/postcount-in-user-stats-table-automatically-resets/187502 "2021-04-20T15:56:25Z")

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We done the migration of data from Telligent to Discourse and we are facing the issue the post and topics count in the user\_stats table gets automatically resets to Zero eventhough we updated that values using an update …

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## [Issues with Customise Email Style](https://meta.discourse.org/t/issues-with-customise-email-style/187197)

<div class="topic-metadata">

**Author:** [@Levi\_Nguyen](https://meta.discourse.org/u/Levi_Nguyen)\
**Replies:** 2\
**Last updated:** [April 20, 2021, 6:38am UTC](https://meta.discourse.org/t/issues-with-customise-email-style/187197 "2021-04-20T06:38:36Z")

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Hi team, I am unable to modify HTML Template on my forum. When I try to save the template, the pop-up appeared Please assist

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## [New On-page experience ranking factors - Core Web Vitals](https://meta.discourse.org/t/new-on-page-experience-ranking-factors-core-web-vitals/187427)

<div class="topic-metadata">

**Author:** [@Bcat](https://meta.discourse.org/u/Bcat)\
**Replies:** 2\
**Last updated:** [April 20, 2021, 2:17am UTC](https://meta.discourse.org/t/new-on-page-experience-ranking-factors-core-web-vitals/187427 "2021-04-20T02:17:37Z")

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Do not know if anyone here is interested because the website almost traffic comes from Google search? Because in the past, people here were more interested in the content because it was a JS application. But with the r…

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## [Disable e-mails to staged topic creator](https://meta.discourse.org/t/disable-e-mails-to-staged-topic-creator/108362)

<div class="topic-metadata">

**Author:** [@vvanpo](https://meta.discourse.org/u/vvanpo)\
**Replies:** 3\
**Last updated:** [April 19, 2021, 1:44pm UTC](https://meta.discourse.org/t/disable-e-mails-to-staged-topic-creator/108362 "2021-04-19T13:44:17Z")

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Context: I have a category with a “custom incoming email address” configured, so that it functions as an inbox for a specific e-mail address belonging to my organization. We use this address to collect e-mails, often au…

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## [LDAP Plugin should define an \`enabled?\` function](https://meta.discourse.org/t/ldap-plugin-should-define-an-enabled-function/96026)

<div class="topic-metadata">

**Author:** [@andy.czerwonka](https://meta.discourse.org/u/andy.czerwonka)\
**Replies:** 4\
**Last updated:** [August 31, 2018, 1:09pm UTC](https://meta.discourse.org/t/ldap-plugin-should-define-an-enabled-function/96026 "2018-08-31T13:09:05Z")

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After the latest upgrade, people are no longer able to authenticate. I’m getting these two errors in the logs. #\<Class:0x00007f211bc650f0\>::LDAPAuthenticator should define an \`enabled?\` function. Patching for now. #\<Cla…

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## [Can we make Forum on VS Code?](https://meta.discourse.org/t/can-we-make-forum-on-vs-code/187193)

<div class="topic-metadata">

**Author:** [@MuhammadMansuri](https://meta.discourse.org/u/MuhammadMansuri)\
**Replies:** 5\
**Last updated:** [April 18, 2021, 7:34am UTC](https://meta.discourse.org/t/can-we-make-forum-on-vs-code/187193 "2021-04-18T07:34:48Z")

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I want to make Forum, but it needs hosting and domain. So, first I want to try it on VS Code. Then, I will buy hosting and domain. So, can we make forum on VS Code, if yes then guide me.

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## [Spam user shows "Posts created: 8", but nothing in activity](https://meta.discourse.org/t/spam-user-shows-posts-created-8-but-nothing-in-activity/187246)

<div class="topic-metadata">

**Author:** [@dandv](https://meta.discourse.org/u/dandv)\
**Replies:** 1\
**Last updated:** [April 19, 2021, 2:06am UTC](https://meta.discourse.org/t/spam-user-shows-posts-created-8-but-nothing-in-activity/187246 "2021-04-19T02:06:51Z")

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How would it possible for a user to create posts that don’t show in their Activity when that page is viewed by an admin? If they were deleted spam posts, and that many, the user would’ve been banned by now by the other a…

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## [User Fields is blank](https://meta.discourse.org/t/user-fields-is-blank/186209)

<div class="topic-metadata">

**Author:** [@Tiago\_Amaral](https://meta.discourse.org/u/Tiago_Amaral)\
**Replies:** 6\
**Last updated:** [April 18, 2021, 11:26pm UTC](https://meta.discourse.org/t/user-fields-is-blank/186209 "2021-04-18T23:26:35Z")

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Hey guys! I’m running discourse on my to-be-launched website. Since yesterday, the User Fields page is blank. I’ve read a lot of content in some foruns, but couldn’t find an answer on why this is happening. I alre…

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## [Force Dark Mode Logo](https://meta.discourse.org/t/force-dark-mode-logo/187251)

<div class="topic-metadata">

**Author:** [@CaptainZac](https://meta.discourse.org/u/CaptainZac)\
**Replies:** 3\
**Last updated:** [April 18, 2021, 11:22pm UTC](https://meta.discourse.org/t/force-dark-mode-logo/187251 "2021-04-18T23:22:14Z")

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I have a pretty basic question. I’m not sure exactly how to do this or if there’s a way to, but is there a way that I can force the logo to be the dark mode logo. For example, I want my dark mode logo (with white text) t…

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