# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=286

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 287

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## [Users list problem](https://meta.discourse.org/t/users-list-problem/270107)

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**Author:** [@ValGun](https://meta.discourse.org/u/ValGun)\
**Replies:** 3\
**Last updated:** [June 30, 2023, 5:16am UTC](https://meta.discourse.org/t/users-list-problem/270107 "2023-06-30T05:16:42Z")

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Experience major issue with “Users list” It does not update in realtime. Last update - 14 hours ago and does not show new users approved. Very pity that there\`s no option to force update. Is there any way to regularly…

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## [Attachments are not being saved in S3](https://meta.discourse.org/t/attachments-are-not-being-saved-in-s3/131344)

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**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 1\
**Last updated:** [October 21, 2019, 1:21am UTC](https://meta.discourse.org/t/attachments-are-not-being-saved-in-s3/131344 "2019-10-21T01:21:24Z")

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I have S3 enabled and it works correctly for images and mp3 files, but if I upload a pdf or an unconventional audio extension (.oga), they get saved locally in /uploads/short-url/whatever.pdf. Is this a bug or the inten…

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## [Who are checklists interactive for?](https://meta.discourse.org/t/who-are-checklists-interactive-for/270850)

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**Author:** [@michellefs](https://meta.discourse.org/u/michellefs)\
**Replies:** 4\
**Last updated:** [June 29, 2023, 9:20pm UTC](https://meta.discourse.org/t/who-are-checklists-interactive-for/270850 "2023-06-29T21:20:29Z")

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Who are checklists interactive for? The author only, a specified group(s), all logged-in members, or anyone visiting the community? And at what state can the above interact with the checklist? Only from edit mode, or at…

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## [Moderator/admin unable to merge second post with OP](https://meta.discourse.org/t/moderator-admin-unable-to-merge-second-post-with-op/270066)

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**Author:** [@gassim](https://meta.discourse.org/u/gassim)\
**Replies:** 4\
**Last updated:** [June 29, 2023, 7:07pm UTC](https://meta.discourse.org/t/moderator-admin-unable-to-merge-second-post-with-op/270066 "2023-06-29T19:07:21Z")

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Hi Why is it not possible to merge the second post with the topic post if the user who created the topic post and the second post is the same user?

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## [Announcements posts are deleted... won't undelete](https://meta.discourse.org/t/announcements-posts-are-deleted-wont-undelete/270053)

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**Author:** [@bobmarley](https://meta.discourse.org/u/bobmarley)\
**Replies:** 3\
**Last updated:** [June 29, 2023, 7:01pm UTC](https://meta.discourse.org/t/announcements-posts-are-deleted-wont-undelete/270053 "2023-06-29T19:01:43Z")

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So were are new to Discourse and I’m seeing something I’m not sure how to fix. Several of our Announcements in our categories are deleted and the undelete doesn’t work to bring them back. Can’t get them not show up and…

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## [Notification bubble missing from top right profile pic](https://meta.discourse.org/t/notification-bubble-missing-from-top-right-profile-pic/267549)

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**Author:** [@ljpp](https://meta.discourse.org/u/ljpp)\
**Replies:** 11\
**Last updated:** [June 29, 2023, 6:20pm UTC](https://meta.discourse.org/t/notification-bubble-missing-from-top-right-profile-pic/267549 "2023-06-29T18:20:10Z")

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Overall me and our community have a bit of a hard time with the new burger menu and profile menu. The new design brings a lot of complexity, but I am yet to realize any benefits. Anyway, there is something off with the …

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## [Disable edit notifications when another mod edits my post](https://meta.discourse.org/t/disable-edit-notifications-when-another-mod-edits-my-post/270052)

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**Author:** [@ThatzOriginal](https://meta.discourse.org/u/ThatzOriginal)\
**Replies:** 0\
**Last updated:** [June 29, 2023, 4:32pm UTC](https://meta.discourse.org/t/disable-edit-notifications-when-another-mod-edits-my-post/270052 "2023-06-29T16:32:12Z")

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Currently we use a few pinned post in some of our categories as list of information, that all the moderators for that section have edit and add stuff to, which causes a ridiculous amount of edit notifications. I was wond…

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## [Let the signed in users land on the posts from tags and categories they subscribed to on homepage](https://meta.discourse.org/t/let-the-signed-in-users-land-on-the-posts-from-tags-and-categories-they-subscribed-to-on-homepage/270046)

<div class="topic-metadata">

**Author:** [@Jay91](https://meta.discourse.org/u/Jay91)\
**Replies:** 0\
**Last updated:** [June 29, 2023, 3:49pm UTC](https://meta.discourse.org/t/let-the-signed-in-users-land-on-the-posts-from-tags-and-categories-they-subscribed-to-on-homepage/270046 "2023-06-29T15:49:46Z")

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Is there any way to let the signed in users to land on the posts from tags and categories they subscribed to? to see first on the homepage?

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## [Interesting bug: Single user can't change themes](https://meta.discourse.org/t/interesting-bug-single-user-cant-change-themes/270029)

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**Author:** [@Wingtip](https://meta.discourse.org/u/Wingtip)\
**Replies:** 2\
**Last updated:** [June 29, 2023, 3:35pm UTC](https://meta.discourse.org/t/interesting-bug-single-user-cant-change-themes/270029 "2023-06-29T15:35:49Z")

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Here’s a fun one. On my forum I have one single user with a really weird problem-- when he changes themes, the color scheme doesn’t change with the theme! The same themes work for thousands of others, only his user has t…

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## [Problem when updating Discourse Forum](https://meta.discourse.org/t/problem-when-updating-discourse-forum/269562)

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**Author:** [@klein](https://meta.discourse.org/u/klein)\
**Replies:** 20\
**Last updated:** [June 29, 2023, 3:14pm UTC](https://meta.discourse.org/t/problem-when-updating-discourse-forum/269562 "2023-06-29T15:14:07Z")

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Hello everyone! I was trying to update the discourse forum using the link posted in admin panel and i got this error. The whole forum just gone. What should i do now to reset the update? Thanks a lot if anyone could …

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## [Splitting a site into two parts](https://meta.discourse.org/t/splitting-a-site-into-two-parts/269649)

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**Author:** [@MikeNolan](https://meta.discourse.org/u/MikeNolan)\
**Replies:** 3\
**Last updated:** [June 29, 2023, 2:05pm UTC](https://meta.discourse.org/t/splitting-a-site-into-two-parts/269649 "2023-06-29T14:05:48Z")

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I have a site, lists.tssi.com. It currently supports two essentially independent Discourse communities (migrated from Mailman), handled using groups and categories. Let’s call them x and y. I want to split it so that …

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## [SSO & Registration Popup Problems?](https://meta.discourse.org/t/sso-registration-popup-problems/69481)

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**Author:** [@hross](https://meta.discourse.org/u/hross)\
**Replies:** 17\
**Last updated:** [September 25, 2017, 5:02pm UTC](https://meta.discourse.org/t/sso-registration-popup-problems/69481 "2017-09-25T17:02:37Z")

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We have SSO enabled for our Discourse instance. When logged in to our product, but we keep getting reports from customers and staff like this one: https://discuss.newrelic.com/t/discuss-registration-form-popup-closes-im…

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## [Is it possible to customise the meta title for Topic pages?](https://meta.discourse.org/t/is-it-possible-to-customise-the-meta-title-for-topic-pages/131269)

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**Author:** [@AstonJ](https://meta.discourse.org/u/AstonJ)\
**Replies:** 2\
**Last updated:** [October 19, 2019, 11:34pm UTC](https://meta.discourse.org/t/is-it-possible-to-customise-the-meta-title-for-topic-pages/131269 "2019-10-19T23:34:04Z")

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Currently the meta title is: Topic Title - Category Name - Forum Name I’d like to customise the forum name - is this possible on a standard install? If not, could somebody please point me to a plug-in that I could use …

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## [Dynamic og image genarator](https://meta.discourse.org/t/dynamic-og-image-genarator/269973)

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**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 0\
**Last updated:** [June 29, 2023, 12:30am UTC](https://meta.discourse.org/t/dynamic-og-image-genarator/269973 "2023-06-29T00:30:03Z")

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hi, i want to use below tool. i tried some ways but no success for adding topic url after the link. i tried like this :frowning: \<meta property="og:image" content="https://dogimg.vercel.app/{url} etc. \`\`\`

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## [How to insert a system variable in a post?](https://meta.discourse.org/t/how-to-insert-a-system-variable-in-a-post/131425)

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**Author:** [@ariznaf](https://meta.discourse.org/u/ariznaf)\
**Replies:** 4\
**Last updated:** [October 19, 2019, 8:00pm UTC](https://meta.discourse.org/t/how-to-insert-a-system-variable-in-a-post/131425 "2019-10-19T20:00:36Z")

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I would like to insert a system variable in a post (for example site\_name). If our site\_name is OJODIGITAL, I had expected that when I insert in a post this text site\_name would have been substituted for OJODIGITAL, but…

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## [How can I replace the smtp server configured in discourse?](https://meta.discourse.org/t/how-can-i-replace-the-smtp-server-configured-in-discourse/269214)

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**Author:** [@Daviz](https://meta.discourse.org/u/Daviz)\
**Replies:** 15\
**Last updated:** [June 28, 2023, 3:41pm UTC](https://meta.discourse.org/t/how-can-i-replace-the-smtp-server-configured-in-discourse/269214 "2023-06-28T15:41:06Z")

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hi. I installed the open source discourse on digitalOcean hosting server. The smtp server used Mailgun Free ver. The mailgun Free ver. smtp installed on discourse is not sending mail, so I want to change the smtp serve…

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## [ARM64 Production Level Reliability](https://meta.discourse.org/t/arm64-production-level-reliability/269246)

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**Author:** [@dadberg](https://meta.discourse.org/u/dadberg)\
**Replies:** 1\
**Last updated:** [June 28, 2023, 2:34pm UTC](https://meta.discourse.org/t/arm64-production-level-reliability/269246 "2023-06-28T14:34:22Z")

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Hi there, I hope you’re doing well, As always, Discourse is many steps ahead of the industry, yesterday I’ve tested the full transition to ARM based servers and it was successful! Saving hundreds of dollars per month on…

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## [Lost Summarize option?](https://meta.discourse.org/t/lost-summarize-option/275752)

<div class="topic-metadata">

**Author:** [@Julienlavigne](https://meta.discourse.org/u/Julienlavigne)\
**Replies:** 3\
**Last updated:** [June 28, 2023, 1:35pm UTC](https://meta.discourse.org/t/lost-summarize-option/275752 "2023-06-28T13:35:10Z")

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We lost the summarisation feature in the latest discourse update from yesterday. Side note: I love the rename to “show top replies”. However it’s not consistent with the bar on the right:

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## [I don't receive push notifications from my forum and some users don't receive digests](https://meta.discourse.org/t/i-dont-receive-push-notifications-from-my-forum-and-some-users-dont-receive-digests/269894)

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**Author:** [@ValGun](https://meta.discourse.org/u/ValGun)\
**Replies:** 4\
**Last updated:** [June 28, 2023, 1:23pm UTC](https://meta.discourse.org/t/i-dont-receive-push-notifications-from-my-forum-and-some-users-dont-receive-digests/269894 "2023-06-28T13:23:31Z")

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Do not receive any push notifications from my instance… :frowning: And some e-mail addresses do not receive digest. Can’t find where digest settings are located.

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## [Including new categories in sidebar?](https://meta.discourse.org/t/including-new-categories-in-sidebar/269877)

<div class="topic-metadata">

**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 3\
**Last updated:** [June 28, 2023, 12:13pm UTC](https://meta.discourse.org/t/including-new-categories-in-sidebar/269877 "2023-06-28T12:13:02Z")

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Hi guys. I’d presume this must be trivial - yet I must ask as a novice who failed to find info on this - when a new category show up in left-pane? I did not expect it not to show up and I’m guessing it is some ‘setting…

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## [Sending automatic replies to private messages for a specific user](https://meta.discourse.org/t/sending-automatic-replies-to-private-messages-for-a-specific-user/88414)

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**Author:** [@thover](https://meta.discourse.org/u/thover)\
**Replies:** 15\
**Last updated:** [June 28, 2023, 11:28am UTC](https://meta.discourse.org/t/sending-automatic-replies-to-private-messages-for-a-specific-user/88414 "2023-06-28T11:28:25Z")

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Hello, For a specific user on my Discourse installation, I would like to be able to send automatic replies to any private messages that user receives. Is there any way to do so? Thanks in advance, Thomas

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## [Is there any way of viewing more than 50 results when searching for text to customise?](https://meta.discourse.org/t/is-there-any-way-of-viewing-more-than-50-results-when-searching-for-text-to-customise/269331)

<div class="topic-metadata">

**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [June 28, 2023, 6:41am UTC](https://meta.discourse.org/t/is-there-any-way-of-viewing-more-than-50-results-when-searching-for-text-to-customise/269331 "2023-06-28T06:41:30Z")

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Continuing the discussion from Renaming system text when there are more than 50 results: I’ve bookmarked the file above, but it would be handier if I could increase this maximum to something like 100 or 200, or whateve…

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## [Discourse on AWS?](https://meta.discourse.org/t/discourse-on-aws/248678)

<div class="topic-metadata">

**Author:** [@lakshya](https://meta.discourse.org/u/lakshya)\
**Replies:** 18\
**Last updated:** [June 28, 2023, 4:48am UTC](https://meta.discourse.org/t/discourse-on-aws/248678 "2023-06-28T04:48:30Z")

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I have been through many pages of this official discourse forum and I have some doubts which need to be cleared. Please help me out. Why Discourse official do not recommend AWS SES (SIMPLE EMAIL SERVICE) even it is ve…

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## [Google indexing same page multiple times: Issue with canonicals](https://meta.discourse.org/t/google-indexing-same-page-multiple-times-issue-with-canonicals/131366)

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**Author:** [@abrambailey](https://meta.discourse.org/u/abrambailey)\
**Replies:** 7\
**Last updated:** [October 18, 2019, 9:43pm UTC](https://meta.discourse.org/t/google-indexing-same-page-multiple-times-issue-with-canonicals/131366 "2019-10-18T21:43:29Z")

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Try putting this into Google: site:forum.hearingtracker.com/t/costco-kirkland-signature-9-0-product-information/45380 Here’s the results you will see (48 results for a single page): This is a duplicate content bug,…

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## [Bing webmaster tool says meta description is too long](https://meta.discourse.org/t/bing-webmaster-tool-says-meta-description-is-too-long/269831)

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**Author:** [@ufukayyildiz](https://meta.discourse.org/u/ufukayyildiz)\
**Replies:** 2\
**Last updated:** [June 28, 2023, 12:09am UTC](https://meta.discourse.org/t/bing-webmaster-tool-says-meta-description-is-too-long/269831 "2023-06-28T00:09:27Z")

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Hi, Bing webmaster tool says post’s meta description is too long. I checked the length with another tool, it is longer then 165 characters. \<meta name="description" content="In the most basic language , the process of…

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## [Additional admins & moderators / staff users on pricing page](https://meta.discourse.org/t/additional-admins-moderators-staff-users-on-pricing-page/269825)

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**Author:** [@davetapley](https://meta.discourse.org/u/davetapley)\
**Replies:** 2\
**Last updated:** [June 27, 2023, 11:47pm UTC](https://meta.discourse.org/t/additional-admins-moderators-staff-users-on-pricing-page/269825 "2023-06-27T23:47:45Z")

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Here: Discourse pricing | Discourse - Civilized Discussion Are “staff users” the same as “admins & moderators”? If so that’s confusing. Regardless: I’m good with the Standard plan, but I want 20 moderators, is that $10…

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## [Some settings aren't saving](https://meta.discourse.org/t/some-settings-arent-saving/269770)

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**Author:** [@osc](https://meta.discourse.org/u/osc)\
**Replies:** 10\
**Last updated:** [June 27, 2023, 9:35pm UTC](https://meta.discourse.org/t/some-settings-arent-saving/269770 "2023-06-27T21:35:42Z")

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Hi, I searched the forum but I couldn’t find an answer to help me solve an issue with my freshly installed Discourse instance (with the DigitalOcean image). So basically, the problem is that some settings in Customize …

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## [Is there a way to set 'approve post count' to zero for a particular category?](https://meta.discourse.org/t/is-there-a-way-to-set-approve-post-count-to-zero-for-a-particular-category/269698)

<div class="topic-metadata">

**Author:** [@friednanners](https://meta.discourse.org/u/friednanners)\
**Replies:** 3\
**Last updated:** [June 27, 2023, 3:51pm UTC](https://meta.discourse.org/t/is-there-a-way-to-set-approve-post-count-to-zero-for-a-particular-category/269698 "2023-06-27T15:51:31Z")

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Hi there! We have a busy website that sometimes attracts spammers/trolls, so we increased approve post count for new and basic users which has helped a ton. However, we also do support on our site, and we want to make t…

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## [Should privacy policy and ToS be automatically generated on install?](https://meta.discourse.org/t/should-privacy-policy-and-tos-be-automatically-generated-on-install/268778)

<div class="topic-metadata">

**Author:** [@Jurica](https://meta.discourse.org/u/Jurica)\
**Replies:** 4\
**Last updated:** [June 27, 2023, 12:54pm UTC](https://meta.discourse.org/t/should-privacy-policy-and-tos-be-automatically-generated-on-install/268778 "2023-06-27T12:54:08Z")

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Newbie here. I’m trying to set up my ToS and Privacy policy page. From what I’ve read here on meta and from what I understand, FAQ, ToS and Privacy policy should be automatically generated on install as topics in the “s…

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## [Discourse slow Target Response Time after upgrading to 3.1.0.beta5](https://meta.discourse.org/t/discourse-slow-target-response-time-after-upgrading-to-3-1-0-beta5/269577)

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**Author:** [@41821](https://meta.discourse.org/u/41821)\
**Replies:** 6\
**Last updated:** [June 27, 2023, 6:51am UTC](https://meta.discourse.org/t/discourse-slow-target-response-time-after-upgrading-to-3-1-0-beta5/269577 "2023-06-27T06:51:56Z")

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We run an EC2 instance in AWS, discourse is installed via the supported methods Sitting in-front of the EC2 instance is an ELB (Load Balancer) Recently we upgraded to Discourse Server version 3.1.0.beta5 Shortly after…

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