# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=290

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 291

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## [Users want to post more than three punctuation marks in a row in the body](https://meta.discourse.org/t/users-want-to-post-more-than-three-punctuation-marks-in-a-row-in-the-body/268652)

<div class="topic-metadata">

**Author:** [@Deli](https://meta.discourse.org/u/Deli)\
**Replies:** 1\
**Last updated:** [June 16, 2023, 5:10pm UTC](https://meta.discourse.org/t/users-want-to-post-more-than-three-punctuation-marks-in-a-row-in-the-body/268652 "2023-06-16T17:10:04Z")

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couldn’t find a similar topic i’ve looked through every setting and nothing stands out

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## [New category permission: can post/reply, but not read](https://meta.discourse.org/t/new-category-permission-can-post-reply-but-not-read/268159)

<div class="topic-metadata">

**Author:** [@anilguven](https://meta.discourse.org/u/anilguven)\
**Replies:** 10\
**Last updated:** [June 16, 2023, 4:21pm UTC](https://meta.discourse.org/t/new-category-permission-can-post-reply-but-not-read/268159 "2023-06-16T16:21:14Z")

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Hello, I am in the process of erecting a new Discourse platform and I require your assistance in a particular matter. In the Discourse platform, I intend to develop, I seek to implement a configuration where only the to…

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## [Secondary/subsequent container instantiation fails?](https://meta.discourse.org/t/secondary-subsequent-container-instantiation-fails/268642)

<div class="topic-metadata">

**Author:** [@lejeczek](https://meta.discourse.org/u/lejeczek)\
**Replies:** 1\
**Last updated:** [June 16, 2023, 4:13pm UTC](https://meta.discourse.org/t/secondary-subsequent-container-instantiation-fails/268642 "2023-06-16T16:13:06Z")

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Hi guys. I’ve only started playing with Discourse so go easy on me please. I’ve deployed first container successfully - it’s Bitnami’s for Discourse’s own do not work on RHEL/Centos - then destroyed/removed the contain…

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## [Are mobile AI topic summaries working?](https://meta.discourse.org/t/are-mobile-ai-topic-summaries-working/275748)

<div class="topic-metadata">

**Author:** [@mattdm](https://meta.discourse.org/u/mattdm)\
**Replies:** 3\
**Last updated:** [June 16, 2023, 2:19pm UTC](https://meta.discourse.org/t/are-mobile-ai-topic-summaries-working/275748 "2023-06-16T14:19:06Z")

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Are thread summaries working on mobile for other people?

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## [Problems with oauth2-basic-support](https://meta.discourse.org/t/problems-with-oauth2-basic-support/188520)

<div class="topic-metadata">

**Author:** [@wayyt\_cc3090](https://meta.discourse.org/u/wayyt_cc3090)\
**Replies:** 8\
**Last updated:** [June 16, 2023, 10:49am UTC](https://meta.discourse.org/t/problems-with-oauth2-basic-support/188520 "2023-06-16T10:49:17Z")

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This is my configuration In logs， obviously，I got my access\_token successful。 but something went wrong。 here is error info (oauth2\_basic) Authentication failure! invalid\_credentials: OAuth2::Error, {"access\_t…

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## [I don't receive the activation email to log in as an admin](https://meta.discourse.org/t/i-dont-receive-the-activation-email-to-log-in-as-an-admin/268600)

<div class="topic-metadata">

**Author:** [@sogdaze](https://meta.discourse.org/u/sogdaze)\
**Replies:** 2\
**Last updated:** [June 16, 2023, 10:10am UTC](https://meta.discourse.org/t/i-dont-receive-the-activation-email-to-log-in-as-an-admin/268600 "2023-06-16T10:10:36Z")

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You can’t log in yet. We previously sent an activation email to you at I have such a message, but no email comes? How can I log to my website as the admin?

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## [Workaround for the 1 week Let's Encrypt limit](https://meta.discourse.org/t/workaround-for-the-1-week-lets-encrypt-limit/268586)

<div class="topic-metadata">

**Author:** [@tmc1](https://meta.discourse.org/u/tmc1)\
**Replies:** 2\
**Last updated:** [June 16, 2023, 8:50am UTC](https://meta.discourse.org/t/workaround-for-the-1-week-lets-encrypt-limit/268586 "2023-06-16T08:50:55Z")

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Hey guys! I’m trying to installing Discourse and website is not loading after some rebuilds because of: https://letsencrypt.org/docs/duplicate-certificate-limit/ Is there any way to request a new different sets of dom…

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## [Can I reset the IP of ALL users on my forum?](https://meta.discourse.org/t/can-i-reset-the-ip-of-all-users-on-my-forum/268520)

<div class="topic-metadata">

**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 5\
**Last updated:** [June 16, 2023, 7:54am UTC](https://meta.discourse.org/t/can-i-reset-the-ip-of-all-users-on-my-forum/268520 "2023-06-16T07:54:46Z")

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So, before I didn’t use VPN and now I’m using it, but my old IP shows, is there a way to reset my IP and everyone else’s so it doesn’t show the old ones anymore? Other than that I also entered the account of some member…

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## [User info pop-up disappears](https://meta.discourse.org/t/user-info-pop-up-disappears/268544)

<div class="topic-metadata">

**Author:** [@tiwane1](https://meta.discourse.org/u/tiwane1)\
**Replies:** 2\
**Last updated:** [June 15, 2023, 10:26pm UTC](https://meta.discourse.org/t/user-info-pop-up-disappears/268544 "2023-06-15T22:26:23Z")

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I think the latest update broke our user info pop-up. If you click on someone’s username in a topic, the pop-up flashes for a second, looks as if the info is loading, then it disappears. This is with Firefox 113.0.2 on m…

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## [What’s the suggested method to use secure images?](https://meta.discourse.org/t/what-s-the-suggested-method-to-use-secure-images/268010)

<div class="topic-metadata">

**Author:** [@satonotdead](https://meta.discourse.org/u/satonotdead)\
**Replies:** 6\
**Last updated:** [June 15, 2023, 3:42pm UTC](https://meta.discourse.org/t/what-s-the-suggested-method-to-use-secure-images/268010 "2023-06-15T15:42:17Z")

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What’s the suggested method to use secure images on Discourse in a self-hosted instance? I’m using Discourse Encrypt and I managing the CSP directives by my own.

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## [Searching for a theme - hamburger on left, smaller font](https://meta.discourse.org/t/searching-for-a-theme-hamburger-on-left-smaller-font/268454)

<div class="topic-metadata">

**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [June 15, 2023, 2:11pm UTC](https://meta.discourse.org/t/searching-for-a-theme-hamburger-on-left-smaller-font/268454 "2023-06-15T14:11:13Z")

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The other day, not long before the forum here went into maintenance mode, the theme on my mobile was different. The “hamburger” was on the left rather than the right. The layout was slightly different – a bit fussier, wi…

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## [Allow same posting via mail-in to more than one category?](https://meta.discourse.org/t/allow-same-posting-via-mail-in-to-more-than-one-category/268419)

<div class="topic-metadata">

**Author:** [@sjjh](https://meta.discourse.org/u/sjjh)\
**Replies:** 8\
**Last updated:** [June 15, 2023, 2:06pm UTC](https://meta.discourse.org/t/allow-same-posting-via-mail-in-to-more-than-one-category/268419 "2023-06-15T14:06:04Z")

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We use discourse to replace mailing lists. It seems, that if a user sends an email to two categories (e.g. cata@example.tld and catb@example.tld via mail-in to start a new thread, only in the first category cata a new po…

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## [Cannot open the moderation inbox](https://meta.discourse.org/t/cannot-open-the-moderation-inbox/268336)

<div class="topic-metadata">

**Author:** [@peter4711](https://meta.discourse.org/u/peter4711)\
**Replies:** 2\
**Last updated:** [June 15, 2023, 1:58pm UTC](https://meta.discourse.org/t/cannot-open-the-moderation-inbox/268336 "2023-06-15T13:58:31Z")

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Currently we have the problem that we can not open the moderators inbox. A :(-smiley always appears. What could be the reason for this?

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## [My Discourse upgrade super slow. More than 13 hours](https://meta.discourse.org/t/my-discourse-upgrade-super-slow-more-than-13-hours/268444)

<div class="topic-metadata">

**Author:** [@Dotila\_Li](https://meta.discourse.org/u/Dotila_Li)\
**Replies:** 1\
**Last updated:** [June 15, 2023, 1:04pm UTC](https://meta.discourse.org/t/my-discourse-upgrade-super-slow-more-than-13-hours/268444 "2023-06-15T13:04:49Z")

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I upgrade my discourse through user inferface, and after 13+ hours, it’s still upgrading. Some information might be helpful: my server is self-host linux, with 2 core and 2G RAM. very few posts in my discourse (l…

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## [Facebook: Your action is needed](https://meta.discourse.org/t/facebook-your-action-is-needed/267788)

<div class="topic-metadata">

**Author:** [@Brandon007](https://meta.discourse.org/u/Brandon007)\
**Replies:** 5\
**Last updated:** [June 15, 2023, 12:14pm UTC](https://meta.discourse.org/t/facebook-your-action-is-needed/267788 "2023-06-15T12:14:37Z")

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My forum has been up and running for about 9mo. Upon setup, I added social logins without issue. Well, this morning, I received a nasty gram from Facebook. Here’s a clip… In working to create a great Platform experie…

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## [How much time will it take to finish cleanup of a deleted user's personal data?](https://meta.discourse.org/t/how-much-time-will-it-take-to-finish-cleanup-of-a-deleted-users-personal-data/268397)

<div class="topic-metadata">

**Author:** [@hnc-jihoon](https://meta.discourse.org/u/hnc-jihoon)\
**Replies:** 0\
**Last updated:** [June 15, 2023, 3:46am UTC](https://meta.discourse.org/t/how-much-time-will-it-take-to-finish-cleanup-of-a-deleted-users-personal-data/268397 "2023-06-15T03:46:17Z")

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Hi, I’m running a forum using Discourse (SaaS) and I want to know if there is a guaranteed time limit in handling a deleted user’s personal info. I see a related description like below in the official document on priva…

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## [How to change Category's ID?](https://meta.discourse.org/t/how-to-change-categorys-id/268284)

<div class="topic-metadata">

**Author:** [@digital.potion](https://meta.discourse.org/u/digital.potion)\
**Replies:** 3\
**Last updated:** [June 15, 2023, 2:27am UTC](https://meta.discourse.org/t/how-to-change-categorys-id/268284 "2023-06-15T02:27:33Z")

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Question: How do I change the category’s ID (The number at the end of the URL)? Example: Latest bug topics - Discourse Meta Category URL: https://meta.discourse.org/c/1 Category ID = 1 Context: I am setting up my D…

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## [In Mailing List Mode allow users to receive copies of their own posts](https://meta.discourse.org/t/in-mailing-list-mode-allow-users-to-receive-copies-of-their-own-posts/268111)

<div class="topic-metadata">

**Author:** [@MikeNolan](https://meta.discourse.org/u/MikeNolan)\
**Replies:** 28\
**Last updated:** [June 15, 2023, 12:37am UTC](https://meta.discourse.org/t/in-mailing-list-mode-allow-users-to-receive-copies-of-their-own-posts/268111 "2023-06-15T00:37:12Z")

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I’m coming from a mailing list environment (mailman) in which users got copies of their own posts. I’m running in mailing list mode, but users who post via email won’t get copies of their own posts, so they’re not sure …

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## [How to allow users write to a category without having read/view-rights?](https://meta.discourse.org/t/how-to-allow-users-write-to-a-category-without-having-read-view-rights/268371)

<div class="topic-metadata">

**Author:** [@sjjh](https://meta.discourse.org/u/sjjh)\
**Replies:** 1\
**Last updated:** [June 14, 2023, 10:32pm UTC](https://meta.discourse.org/t/how-to-allow-users-write-to-a-category-without-having-read-view-rights/268371 "2023-06-14T22:32:21Z")

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Background: We have an installation hosting different mailing list like categories. We have a mailing list/category hidden-external which every user should be able to post to, but not be able to read (e.g. a support grou…

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## [Forum Offline, Trouble Updating](https://meta.discourse.org/t/forum-offline-trouble-updating/257851)

<div class="topic-metadata">

**Author:** [@jidetheblogger](https://meta.discourse.org/u/jidetheblogger)\
**Replies:** 6\
**Last updated:** [June 14, 2023, 10:11pm UTC](https://meta.discourse.org/t/forum-offline-trouble-updating/257851 "2023-06-14T22:11:08Z")

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My forum is offline And I tried updating it but below is the error I get 102:signal-handler (1678624734) Received SIGTERM scheduling shutdown... 2023-03-12 12:38:54.291 UTC \[41\] LOG: aborting any active transactions …

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## [Login type report / list?](https://meta.discourse.org/t/login-type-report-list/268365)

<div class="topic-metadata">

**Author:** [@rlauriston](https://meta.discourse.org/u/rlauriston)\
**Replies:** 4\
**Last updated:** [June 14, 2023, 9:50pm UTC](https://meta.discourse.org/t/login-type-report-list/268365 "2023-06-14T21:50:53Z")

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Can I get a report of how many logins of each type (email, Google, Facebook) my site has? I’m not sure there are any Facebook logins, and if not I’d like to disable that feature.

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## [Is it possible to limit creating invites to only admin and mods?](https://meta.discourse.org/t/is-it-possible-to-limit-creating-invites-to-only-admin-and-mods/268362)

<div class="topic-metadata">

**Author:** [@sjjh](https://meta.discourse.org/u/sjjh)\
**Replies:** 1\
**Last updated:** [June 14, 2023, 8:42pm UTC](https://meta.discourse.org/t/is-it-possible-to-limit-creating-invites-to-only-admin-and-mods/268362 "2023-06-14T20:42:19Z")

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Is there a possibility (as an configuration option for an admin) to prevent / forbid normal users to invite other users? Use case: we use the discourse instance only for closed mailing list like discussions. Thus only t…

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## [Can I view a list of solved and unsolved topics in a category](https://meta.discourse.org/t/can-i-view-a-list-of-solved-and-unsolved-topics-in-a-category/58376)

<div class="topic-metadata">

**Author:** [@michael\_solomon](https://meta.discourse.org/u/michael_solomon)\
**Replies:** 2\
**Last updated:** [June 14, 2023, 8:29pm UTC](https://meta.discourse.org/t/can-i-view-a-list-of-solved-and-unsolved-topics-in-a-category/58376 "2023-06-14T20:29:55Z")

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Great plugin! Thanks you! It’s possible to filter the posts in category by answered and unanswered?

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## [422 Unprocessable Entity when clicking on "Show full Post" in Discourse post](https://meta.discourse.org/t/422-unprocessable-entity-when-clicking-on-show-full-post-in-discourse-post/175854)

<div class="topic-metadata">

**Author:** [@dgtal1](https://meta.discourse.org/u/dgtal1)\
**Replies:** 5\
**Last updated:** [June 14, 2023, 4:29pm UTC](https://meta.discourse.org/t/422-unprocessable-entity-when-clicking-on-show-full-post-in-discourse-post/175854 "2023-06-14T16:29:23Z")

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Hello, I’m really hoping I can get some help here. Browsed the web, but couldn’t fine a case matching mine. I’m testing Wordpress with Discourse. Separately they both work just fine. However I’ve got an issue when usin…

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## [How to display all matched replies in search results?](https://meta.discourse.org/t/how-to-display-all-matched-replies-in-search-results/202121)

<div class="topic-metadata">

**Author:** [@Nick\_Chomey](https://meta.discourse.org/u/Nick_Chomey)\
**Replies:** 4\
**Last updated:** [June 14, 2023, 3:14pm UTC](https://meta.discourse.org/t/how-to-display-all-matched-replies-in-search-results/202121 "2023-06-14T15:14:09Z")

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I’m looking into using discourse for a project, but all examples I’ve seen only display one result per matched topic (though it appears to quote text from replies if the match comes later in the thread). Conversely, most…

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## [Problems while updating from 3.0.0 to 3.0.1](https://meta.discourse.org/t/problems-while-updating-from-3-0-0-to-3-0-1/253066)

<div class="topic-metadata">

**Author:** [@Massi](https://meta.discourse.org/u/Massi)\
**Replies:** 16\
**Last updated:** [June 14, 2023, 2:53pm UTC](https://meta.discourse.org/t/problems-while-updating-from-3-0-0-to-3-0-1/253066 "2023-06-14T14:53:53Z")

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Hi, today I updated our Discourse app to 3.0.1. The Update failed trying to process the postgres migration. Specifically here: 2023-01-27 04:50:48.628 UTC \[483\] discourse@discourse ERROR: duplicate key value violates…

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## [Use of Staff colour](https://meta.discourse.org/t/use-of-staff-colour/62811)

<div class="topic-metadata">

**Author:** [@Thomas\_Ralph1](https://meta.discourse.org/u/Thomas_Ralph1)\
**Replies:** 13\
**Last updated:** [June 14, 2023, 2:50pm UTC](https://meta.discourse.org/t/use-of-staff-colour/62811 "2023-06-14T14:50:19Z")

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As you know there is a built in feature called ‘Staff Colour’ What is the proper use of it. Is it for setting an example to others and important announcements? Im just looking for the proper use. As for now my forum use…

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## [Problem adding theme](https://meta.discourse.org/t/problem-adding-theme/268208)

<div class="topic-metadata">

**Author:** [@Wil34](https://meta.discourse.org/u/Wil34)\
**Replies:** 7\
**Last updated:** [June 14, 2023, 2:20pm UTC](https://meta.discourse.org/t/problem-adding-theme/268208 "2023-06-14T14:20:38Z")

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Hello, I’ve already added several features, but since yesterday I’ve had this error message that prevented me from installing others. Can you please tell me what’s blocking it?

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## [Safeguarding - disabling profiles and chats for young people](https://meta.discourse.org/t/safeguarding-disabling-profiles-and-chats-for-young-people/267773)

<div class="topic-metadata">

**Author:** [@Lize\_Gibson](https://meta.discourse.org/u/Lize_Gibson)\
**Replies:** 2\
**Last updated:** [June 14, 2023, 2:10pm UTC](https://meta.discourse.org/t/safeguarding-disabling-profiles-and-chats-for-young-people/267773 "2023-06-14T14:10:14Z")

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Hello, Couldnt seem to find an answer to this already. We are setting up a new community which will be mainly for our adult membership categories. We want to know if we can also use it for our under 18s. We can only d…

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## [Sidekiq stops after some time](https://meta.discourse.org/t/sidekiq-stops-after-some-time/267777)

<div class="topic-metadata">

**Author:** [@bizotto](https://meta.discourse.org/u/bizotto)\
**Replies:** 7\
**Last updated:** [June 14, 2023, 1:29pm UTC](https://meta.discourse.org/t/sidekiq-stops-after-some-time/267777 "2023-06-14T13:29:53Z")

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Hello all, I have an installation with 3 Openshift deployments, one for Redis (7.0.10), one for Postgress (13.10) and another for discourse (stable 3.0.3), everything works fine when deployed, however, after a couple of…

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