# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=291

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 292

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## [Safeguarding - disabling profiles and chats for young people](https://meta.discourse.org/t/safeguarding-disabling-profiles-and-chats-for-young-people/267773)

<div class="topic-metadata">

**Author:** [@Lize\_Gibson](https://meta.discourse.org/u/Lize_Gibson)\
**Replies:** 2\
**Last updated:** [June 14, 2023, 2:10pm UTC](https://meta.discourse.org/t/safeguarding-disabling-profiles-and-chats-for-young-people/267773 "2023-06-14T14:10:14Z")

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Hello, Couldnt seem to find an answer to this already. We are setting up a new community which will be mainly for our adult membership categories. We want to know if we can also use it for our under 18s. We can only d…

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## [Sidekiq stops after some time](https://meta.discourse.org/t/sidekiq-stops-after-some-time/267777)

<div class="topic-metadata">

**Author:** [@bizotto](https://meta.discourse.org/u/bizotto)\
**Replies:** 7\
**Last updated:** [June 14, 2023, 1:29pm UTC](https://meta.discourse.org/t/sidekiq-stops-after-some-time/267777 "2023-06-14T13:29:53Z")

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Hello all, I have an installation with 3 Openshift deployments, one for Redis (7.0.10), one for Postgress (13.10) and another for discourse (stable 3.0.3), everything works fine when deployed, however, after a couple of…

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## [Trying to show the footer on a custom landing page (using the top route)](https://meta.discourse.org/t/trying-to-show-the-footer-on-a-custom-landing-page-using-the-top-route/267269)

<div class="topic-metadata">

**Author:** [@manuel](https://meta.discourse.org/u/manuel)\
**Replies:** 0\
**Last updated:** [June 5, 2023, 3:36pm UTC](https://meta.discourse.org/t/trying-to-show-the-footer-on-a-custom-landing-page-using-the-top-route/267269 "2023-06-05T15:36:53Z")

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We just launched a custom landing page where we don’t want to show any list of topics, only custom components. We use the global top route to build the landing page and set the actual list of top topics to display: none.…

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## [S3 uploads working but generating warnings](https://meta.discourse.org/t/s3-uploads-working-but-generating-warnings/268282)

<div class="topic-metadata">

**Author:** [@mentalstring](https://meta.discourse.org/u/mentalstring)\
**Replies:** 0\
**Last updated:** [June 13, 2023, 2:12pm UTC](https://meta.discourse.org/t/s3-uploads-working-but-generating-warnings/268282 "2023-06-13T14:12:42Z")

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Our image upload to S3 setup has been working fine. But we have been seeing dozens of daily warnings under /logs like this: Could not update ACL on upload with key: 'optimized/4X/6/4/9/649327b582f9a24f72e1eeac95ec9133f9…

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## [Internal page redirect non functionnal](https://meta.discourse.org/t/internal-page-redirect-non-functionnal/268275)

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**Author:** [@Honeyxilia](https://meta.discourse.org/u/Honeyxilia)\
**Replies:** 1\
**Last updated:** [June 14, 2023, 9:03am UTC](https://meta.discourse.org/t/internal-page-redirect-non-functionnal/268275 "2023-06-14T09:03:48Z")

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hello ! I’ve tried to used the Permalink section of a forum we’re running, and it was working about 3 weeks ago, where an article to a page that was put in an admin-only section (as it was obselete) would redirect to a …

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## [Mobile app URL issues](https://meta.discourse.org/t/mobile-app-url-issues/265695)

<div class="topic-metadata">

**Author:** [@nanohits](https://meta.discourse.org/u/nanohits)\
**Replies:** 23\
**Last updated:** [June 14, 2023, 8:49am UTC](https://meta.discourse.org/t/mobile-app-url-issues/265695 "2023-06-14T08:49:59Z")

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Hi All, I have an issue with the iOS Mobile app for Discourse. When I enter my forum, it says not found. It works on any browser but not on the app. The URL is https://forum.penangexpats.com. P.S: I am running a CDN o…

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## [What is the "best" way to put a forum on "static" mode?](https://meta.discourse.org/t/what-is-the-best-way-to-put-a-forum-on-static-mode/268156)

<div class="topic-metadata">

**Author:** [@jsmith1](https://meta.discourse.org/u/jsmith1)\
**Replies:** 6\
**Last updated:** [June 14, 2023, 1:56am UTC](https://meta.discourse.org/t/what-is-the-best-way-to-put-a-forum-on-static-mode/268156 "2023-06-14T01:56:43Z")

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What is the “best” way to put a forum on “static” mode, no new register, no new post, no login, people can just view the the content only? sure as admin we can stop allow new register users. but more like looking a way…

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## [How to serve .xml files directly from /uploads/default/original/](https://meta.discourse.org/t/how-to-serve-xml-files-directly-from-uploads-default-original/130708)

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**Author:** [@Pramvir\_Rathee](https://meta.discourse.org/u/Pramvir_Rathee)\
**Replies:** 3\
**Last updated:** [October 11, 2019, 8:39am UTC](https://meta.discourse.org/t/how-to-serve-xml-files-directly-from-uploads-default-original/130708 "2019-10-11T08:39:42Z")

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My discourse site is very big and I had created custom sitemaps for my site. The traditional discourse sitemap plugin is crashing because the topics query is too big and is timing out for my Database. It is exceeding all…

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## [How to keep and scroll comment form?](https://meta.discourse.org/t/how-to-keep-and-scroll-comment-form/268177)

<div class="topic-metadata">

**Author:** [@hoangviet](https://meta.discourse.org/u/hoangviet)\
**Replies:** 0\
**Last updated:** [June 13, 2023, 2:50pm UTC](https://meta.discourse.org/t/how-to-keep-and-scroll-comment-form/268177 "2023-06-13T14:50:55Z")

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After opening the topic, How to setup this comment form Keep and Scroll on discourse, even when user is not logged in? Thanks everyone

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## [Adding an entry in hosts file](https://meta.discourse.org/t/adding-an-entry-in-hosts-file/255835)

<div class="topic-metadata">

**Author:** [@Netboy3](https://meta.discourse.org/u/Netboy3)\
**Replies:** 2\
**Last updated:** [June 13, 2023, 9:03am UTC](https://meta.discourse.org/t/adding-an-entry-in-hosts-file/255835 "2023-06-13T09:03:17Z")

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I need to add an entry in the hosts file of the mail-receiver container. Is there any way to do it during install time using an entry in the YAML config. I’ve tried run: and exec: without success.

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## [How to pass USERNAME in 'https://site.com/u/\<USERNAME\>/summary'](https://meta.discourse.org/t/how-to-pass-username-in-https-site-com-u-username-summary/268140)

<div class="topic-metadata">

**Author:** [@OsaIsacson](https://meta.discourse.org/u/OsaIsacson)\
**Replies:** 6\
**Last updated:** [June 13, 2023, 9:17am UTC](https://meta.discourse.org/t/how-to-pass-username-in-https-site-com-u-username-summary/268140 "2023-06-13T09:17:20Z")

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I need to add a link in the left sidebar as a shortcut for users getting straight to ‘My profile’. I want to add the link through a custom section, like so: Clues? I see you can meck about with js but I figure there…

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## [I am getting 502 error while trying to delete topics created by specific user](https://meta.discourse.org/t/i-am-getting-502-error-while-trying-to-delete-topics-created-by-specific-user/261161)

<div class="topic-metadata">

**Author:** [@Yogesh\_g](https://meta.discourse.org/u/Yogesh_g)\
**Replies:** 18\
**Last updated:** [June 12, 2023, 1:16pm UTC](https://meta.discourse.org/t/i-am-getting-502-error-while-trying-to-delete-topics-created-by-specific-user/261161 "2023-06-12T13:16:15Z")

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While trying to delete topics created by specific user from admin pannel → users. Its showing me error 502. Is there any other way to delete topic created by specfic user.

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## [Is it possible for mods to edit the body text of posts or comments?](https://meta.discourse.org/t/is-it-possible-for-mods-to-edit-the-body-text-of-posts-or-comments/267996)

<div class="topic-metadata">

**Author:** [@Oneechan69](https://meta.discourse.org/u/Oneechan69)\
**Replies:** 5\
**Last updated:** [June 13, 2023, 6:24am UTC](https://meta.discourse.org/t/is-it-possible-for-mods-to-edit-the-body-text-of-posts-or-comments/267996 "2023-06-13T06:24:10Z")

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I know Discourse uses a database and its technically possible to edit that, but does Discourse have tool(s) for mods to edit body and post text?

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## [Exporting data to bring a user back](https://meta.discourse.org/t/exporting-data-to-bring-a-user-back/267984)

<div class="topic-metadata">

**Author:** [@Zarooma](https://meta.discourse.org/u/Zarooma)\
**Replies:** 3\
**Last updated:** [June 12, 2023, 11:06pm UTC](https://meta.discourse.org/t/exporting-data-to-bring-a-user-back/267984 "2023-06-12T23:06:14Z")

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I was wondering if it is possible to export a users data if they want to be deleted and then if needed or they change there mind use the data you exported to bring there account back

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## [Disable profile pictures](https://meta.discourse.org/t/disable-profile-pictures/268073)

<div class="topic-metadata">

**Author:** [@Headless](https://meta.discourse.org/u/Headless)\
**Replies:** 1\
**Last updated:** [June 12, 2023, 5:08pm UTC](https://meta.discourse.org/t/disable-profile-pictures/268073 "2023-06-12T17:08:44Z")

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I am trying to disable the end-user from being able to change their profile picture. Reason being I am going to be using Oauth to determine their pfp. Even if I disable their ability to UPLOAD a profile picture, they sti…

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## [User avatar not updating on re-log in](https://meta.discourse.org/t/user-avatar-not-updating-on-re-log-in/268071)

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**Author:** [@Headless](https://meta.discourse.org/u/Headless)\
**Replies:** 0\
**Last updated:** [June 12, 2023, 4:57pm UTC](https://meta.discourse.org/t/user-avatar-not-updating-on-re-log-in/268071 "2023-06-12T16:57:40Z")

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So I currently forked the basic oauth 2 plugin to get my avatars working. It has to fetch another url, but this is besides my point for this post. On first register with a OAuth account it properly assigns the image. Ho…

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## [Cannot remove global pinned topic](https://meta.discourse.org/t/cannot-remove-global-pinned-topic/268061)

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**Author:** [@Jason\_Harding](https://meta.discourse.org/u/Jason_Harding)\
**Replies:** 6\
**Last updated:** [June 12, 2023, 4:53pm UTC](https://meta.discourse.org/t/cannot-remove-global-pinned-topic/268061 "2023-06-12T16:53:19Z")

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We were having a software issue on our forum and we had to do an update. I created a thread and posted in it that full functionality has been restored. I pinned that post globally so it would pop for everyone on the fo…

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## [Categories boxes border-color broken after update](https://meta.discourse.org/t/categories-boxes-border-color-broken-after-update/267521)

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**Author:** [@sok777](https://meta.discourse.org/u/sok777)\
**Replies:** 16\
**Last updated:** [June 12, 2023, 4:32pm UTC](https://meta.discourse.org/t/categories-boxes-border-color-broken-after-update/267521 "2023-06-12T16:32:31Z")

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Hi- couldn’t find anyone else reporting this, but I checked with multiple themes and the categories box border-color inline CSS seems to be broken after updating to 3.1.0.beta4. This is why: Not sure why it’s injecti…

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## [Discourse on a sub-subdomain](https://meta.discourse.org/t/discourse-on-a-sub-subdomain/268056)

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**Author:** [@FrancescoM](https://meta.discourse.org/u/FrancescoM)\
**Replies:** 2\
**Last updated:** [June 12, 2023, 3:37pm UTC](https://meta.discourse.org/t/discourse-on-a-sub-subdomain/268056 "2023-06-12T15:37:07Z")

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Hi everyone, is it possible to install Discourse on a sub-subdomain? Example: https://forum.subdomain.domain.com/ Thanks a lot for your help

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## [Custom Provider log-in with OAuth only sign-up/log-in](https://meta.discourse.org/t/custom-provider-log-in-with-oauth-only-sign-up-log-in/268050)

<div class="topic-metadata">

**Author:** [@Headless](https://meta.discourse.org/u/Headless)\
**Replies:** 0\
**Last updated:** [June 12, 2023, 2:18pm UTC](https://meta.discourse.org/t/custom-provider-log-in-with-oauth-only-sign-up-log-in/268050 "2023-06-12T14:18:19Z")

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So regarding this plugin: Discourse OAuth2 Basic Support - plugin - Discourse Meta My use case is for Roblox, which they recently made their OAuth public beta. However they don’t expose any email for the user. In my cas…

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## [Why do some pages on my website show "Revision" and others do not?](https://meta.discourse.org/t/why-do-some-pages-on-my-website-show-revision-and-others-do-not/268019)

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**Author:** [@nujabes](https://meta.discourse.org/u/nujabes)\
**Replies:** 3\
**Last updated:** [June 12, 2023, 10:33am UTC](https://meta.discourse.org/t/why-do-some-pages-on-my-website-show-revision-and-others-do-not/268019 "2023-06-12T10:33:01Z")

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Why do some pages on my website show “Revision” and others do not? Is it because of something I have set up in the admin panel?

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## [Line break error when using code formatting](https://meta.discourse.org/t/line-break-error-when-using-code-formatting/268015)

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**Author:** [@Rory\_D](https://meta.discourse.org/u/Rory_D)\
**Replies:** 2\
**Last updated:** [June 12, 2023, 9:49am UTC](https://meta.discourse.org/t/line-break-error-when-using-code-formatting/268015 "2023-06-12T09:49:39Z")

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Hiya. When I add content using the code formatting with this symbol: \` … the text does not wrap properly and disappears off the edge of the page. (see image) Could we fix this pls? Original thread: https://qeleo.disco…

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## [Idea For Low Cost CDN service for assets (semi free)!](https://meta.discourse.org/t/idea-for-low-cost-cdn-service-for-assets-semi-free/267969)

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**Author:** [@ARHAEEM](https://meta.discourse.org/u/ARHAEEM)\
**Replies:** 0\
**Last updated:** [June 12, 2023, 12:43am UTC](https://meta.discourse.org/t/idea-for-low-cost-cdn-service-for-assets-semi-free/267969 "2023-06-12T00:43:10Z")

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I know many bbcode forums on internet asking the users to upload their own files into urls like imgur then embed the urls in posts.. But in some unique forums i found they ask users to upload using urls but they use cac…

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## [How do I make the creator of a topics profile picture show up?](https://meta.discourse.org/t/how-do-i-make-the-creator-of-a-topics-profile-picture-show-up/267936)

<div class="topic-metadata">

**Author:** [@JimmyHoke](https://meta.discourse.org/u/JimmyHoke)\
**Replies:** 3\
**Last updated:** [June 11, 2023, 10:28pm UTC](https://meta.discourse.org/t/how-do-i-make-the-creator-of-a-topics-profile-picture-show-up/267936 "2023-06-11T22:28:18Z")

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The topic list shows the profile photo of the last person to reply to a topic. Can I change this to show the creator of the topic?

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## [Error - e.sendChatMessage is not a function](https://meta.discourse.org/t/error-e-sendchatmessage-is-not-a-function/267943)

<div class="topic-metadata">

**Author:** [@Crius](https://meta.discourse.org/u/Crius)\
**Replies:** 6\
**Last updated:** [June 11, 2023, 4:08pm UTC](https://meta.discourse.org/t/error-e-sendchatmessage-is-not-a-function/267943 "2023-06-11T16:08:22Z")

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Fresh out of the skillet: Tried with both giphy and tenor, not that it would matter when the problem is not loading the content but putting it into the chat, but eh.

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## [Samples of emails?](https://meta.discourse.org/t/samples-of-emails/253788)

<div class="topic-metadata">

**Author:** [@joeyday](https://meta.discourse.org/u/joeyday)\
**Replies:** 3\
**Last updated:** [June 11, 2023, 10:15am UTC](https://meta.discourse.org/t/samples-of-emails/253788 "2023-06-11T10:15:34Z")

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Are there documentation pages anywhere that show samples of the various emails Discourse can send at the base configuration? Mailjet is kind of giving me the run around trying to get a new account off the ground. They’re…

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## [Can I change the Solved Education message?](https://meta.discourse.org/t/can-i-change-the-solved-education-message/267926)

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**Author:** [@Anat\_Srulovitch](https://meta.discourse.org/u/Anat_Srulovitch)\
**Replies:** 7\
**Last updated:** [June 11, 2023, 9:18am UTC](https://meta.discourse.org/t/can-i-change-the-solved-education-message/267926 "2023-06-11T09:18:44Z")

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Hi, Re: education message - What’s the copy? Can it be edited? When does it pop up? Thanks!

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## [Can't create account](https://meta.discourse.org/t/cant-create-account/262751)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 3\
**Last updated:** [June 11, 2023, 9:09am UTC](https://meta.discourse.org/t/cant-create-account/262751 "2023-06-11T09:09:45Z")

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I’m trying to create an account at https://forum.latinxinai.org/login (to investigate another problem) and though my username, email (that’s now changed), and password appear to be good, and the logs show that rails is r…

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## [Live notifications: "Notifications are not supported on this browser. Sorry."](https://meta.discourse.org/t/live-notifications-notifications-are-not-supported-on-this-browser-sorry/267890)

<div class="topic-metadata">

**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [June 11, 2023, 8:12am UTC](https://meta.discourse.org/t/live-notifications-notifications-are-not-supported-on-this-browser-sorry/267890 "2023-06-11T08:12:25Z")

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What should I do? I’m on iOS 16.1.1 and my Safari app is up to date. Thanks.

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## [How to reduce the mail frequency of reply](https://meta.discourse.org/t/how-to-reduce-the-mail-frequency-of-reply/267916)

<div class="topic-metadata">

**Author:** [@whitewaterdeu](https://meta.discourse.org/u/whitewaterdeu)\
**Replies:** 2\
**Last updated:** [June 11, 2023, 3:48am UTC](https://meta.discourse.org/t/how-to-reduce-the-mail-frequency-of-reply/267916 "2023-06-11T03:48:21Z")

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some user of my forum mentioned to me that so many emails from forum is annoying i have looked the settings in admin , and changed the frequency of summary emails , but i don’t know how to change the frequency of reply …

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