# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=302&status=open

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 303

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## [Some questions about personal messages](https://meta.discourse.org/t/some-questions-about-personal-messages/174463)

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**Author:** [@osmanu](https://meta.discourse.org/u/osmanu)\
**Replies:** 2\
**Last updated:** [December 29, 2020, 4:40pm UTC](https://meta.discourse.org/t/some-questions-about-personal-messages/174463 "2020-12-29T16:40:35Z")

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I have a couple questions above personal messages: Is there a way to prevent users from deleting personal messages? Archiving / closing is OK, but I am trying to avoid users deleting messages for auditing purposes. Is …

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## [Notifications being incorrectly created for old posts](https://meta.discourse.org/t/notifications-being-incorrectly-created-for-old-posts/174247)

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**Author:** [@Nacho\_Caballero](https://meta.discourse.org/u/Nacho_Caballero)\
**Replies:** 3\
**Last updated:** [December 29, 2020, 9:48am UTC](https://meta.discourse.org/t/notifications-being-incorrectly-created-for-old-posts/174247 "2020-12-29T09:48:35Z")

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Yesterday my site started generating notifications for old posts out of the blue. This is the number of ‘posted’ notifications (notification\_type = 9) created later than an hour in the past few days: ▶ Query I used to…

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## [Password reset link does not work](https://meta.discourse.org/t/password-reset-link-does-not-work/174474)

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**Author:** [@needhelp](https://meta.discourse.org/u/needhelp)\
**Replies:** 1\
**Last updated:** [December 29, 2020, 8:21am UTC](https://meta.discourse.org/t/password-reset-link-does-not-work/174474 "2020-12-29T08:21:33Z")

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Hello, users in my forum reported that password reset link does not work. I did a test and it is indeed NOT working. When I click the password reset link in the email, it brings me to a page that says “OOPS, page does …

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## [Webp support for image upload](https://meta.discourse.org/t/webp-support-for-image-upload/138290)

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**Author:** [@meetdilip](https://meta.discourse.org/u/meetdilip)\
**Replies:** 7\
**Last updated:** [December 29, 2020, 4:20am UTC](https://meta.discourse.org/t/webp-support-for-image-upload/138290 "2020-12-29T04:20:44Z")

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Hi, whenever I try to upload a webp image, I get an error message here Sorry, the file you are trying to upload is not authorized (authorized extensions: jpg, jpeg, png, gif, pdf, csv, gz, json, svg, mp4, txt, docx, mo…

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## ["unrevoke" email, and logging of non-sent messages for revoked email](https://meta.discourse.org/t/unrevoke-email-and-logging-of-non-sent-messages-for-revoked-email/174209)

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**Author:** [@citizentools](https://meta.discourse.org/u/citizentools)\
**Replies:** 8\
**Last updated:** [December 28, 2020, 6:25pm UTC](https://meta.discourse.org/t/unrevoke-email-and-logging-of-non-sent-messages-for-revoked-email/174209 "2020-12-28T18:25:04Z")

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I’m working with a user to troubleshoot non-receipt of email and stumbled on the “revoke email” action logged for their account. How can I cancel or undo this action? Also: if a user’s email is revoked, is this reflect…

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## [What are the rules for the "First Reply By Email" badge?](https://meta.discourse.org/t/what-are-the-rules-for-the-first-reply-by-email-badge/174428)

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**Author:** [@Richie](https://meta.discourse.org/u/Richie)\
**Replies:** 3\
**Last updated:** [December 28, 2020, 7:26pm UTC](https://meta.discourse.org/t/what-are-the-rules-for-the-first-reply-by-email-badge/174428 "2020-12-28T19:26:51Z")

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Hi everyone, We have approx 80 users who have replied to topics via email but not received their “First Reply By Email” badge. The badge/script/code is working to some degree as some users are being awarded the badge a…

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## [Can 3rd party authenticators have any visibility into what their users post in Discourse?](https://meta.discourse.org/t/can-3rd-party-authenticators-have-any-visibility-into-what-their-users-post-in-discourse/174438)

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**Author:** [@HeneryH](https://meta.discourse.org/u/HeneryH)\
**Replies:** 1\
**Last updated:** [December 28, 2020, 6:04pm UTC](https://meta.discourse.org/t/can-3rd-party-authenticators-have-any-visibility-into-what-their-users-post-in-discourse/174438 "2020-12-28T18:04:08Z")

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I want to properly inform my users. If I allow FB auth on a site that requires login to see anything (anonymous disabled) what information can FB learn about their user’s posting activity on the Discourse site? Thanks …

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## [Hide elements and sources on inspect](https://meta.discourse.org/t/hide-elements-and-sources-on-inspect/174416)

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**Author:** [@tedwalid](https://meta.discourse.org/u/tedwalid)\
**Replies:** 3\
**Last updated:** [December 28, 2020, 2:12pm UTC](https://meta.discourse.org/t/hide-elements-and-sources-on-inspect/174416 "2020-12-28T14:12:37Z")

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Hello, I am new to discourse and I would like to know how to hide “sources” when inspecting my website just like in this forum. meta.discourse.org My website . Thank you.

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## [Spam Reaching Groups via staged users and email](https://meta.discourse.org/t/spam-reaching-groups-via-staged-users-and-email/174344)

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**Author:** [@tisawyer](https://meta.discourse.org/u/tisawyer)\
**Replies:** 4\
**Last updated:** [December 28, 2020, 4:53am UTC](https://meta.discourse.org/t/spam-reaching-groups-via-staged-users-and-email/174344 "2020-12-28T04:53:31Z")

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We’re getting SEO spam to our groups. Akismet is installed but is catching no spam to our groups. I’ve touched all the admin and Akismet spam settings but nothing has worked. Any thoughts as to what can be done to preven…

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## [Global replace for bbcode \[code\] with backticks](https://meta.discourse.org/t/global-replace-for-bbcode-code-with-backticks/111097)

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**Author:** [@eboehnisch](https://meta.discourse.org/u/eboehnisch)\
**Replies:** 5\
**Last updated:** [December 27, 2020, 11:38pm UTC](https://meta.discourse.org/t/global-replace-for-bbcode-code-with-backticks/111097 "2020-12-27T23:38:37Z")

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Dear all, I’ve just tried to run the many examples for a global find-and-replace here in this forum but struggled with two things: How do I run these rake posts: ... commands? When I type the command at the command li…

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## [Aligning images and headers](https://meta.discourse.org/t/aligning-images-and-headers/174356)

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**Author:** [@eazoppe](https://meta.discourse.org/u/eazoppe)\
**Replies:** 1\
**Last updated:** [December 27, 2020, 7:33pm UTC](https://meta.discourse.org/t/aligning-images-and-headers/174356 "2020-12-27T19:33:03Z")

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So I am trying to align a picture to the middle of my post but when I use \<div align="center"\> it doesn’t load the picture nor the header is a header, how would I fix this?

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## [Topics not marked as read when clicked](https://meta.discourse.org/t/topics-not-marked-as-read-when-clicked/174307)

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**Author:** [@stuhlbein](https://meta.discourse.org/u/stuhlbein)\
**Replies:** 2\
**Last updated:** [December 27, 2020, 11:43am UTC](https://meta.discourse.org/t/topics-not-marked-as-read-when-clicked/174307 "2020-12-27T11:43:47Z")

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Hey everyone, we are running Discourse for a few weeks now and now observed that topics do not get marked as read anymore when clicking on them (an scrolling all the way down). There is now way to get the topics “read”……

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## [How to deny request from unauthorized domain pointing to my IP address?](https://meta.discourse.org/t/how-to-deny-request-from-unauthorized-domain-pointing-to-my-ip-address/89970)

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**Author:** [@Gulshan\_Kumar](https://meta.discourse.org/u/Gulshan_Kumar)\
**Replies:** 5\
**Last updated:** [June 15, 2018, 1:16pm UTC](https://meta.discourse.org/t/how-to-deny-request-from-unauthorized-domain-pointing-to-my-ip-address/89970 "2018-06-15T13:16:42Z")

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Any XYZ domain which points to my Digital Ocean droplet IP, it redirects to my forum. This way it has created a lot of uknown 404 logs and affecting link profile. I am thinking to add a rule like this location / { if…

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## [Trying to set up reply by email: ActionController::RoutingError (No route matches \[POST\] "/admin/email/handle\_mail")](https://meta.discourse.org/t/trying-to-set-up-reply-by-email-actioncontroller-routingerror-no-route-matches-post-admin-email-handle-mail/89960)

<div class="topic-metadata">

**Author:** [@anon20593648](https://meta.discourse.org/u/anon20593648)\
**Replies:** 3\
**Last updated:** [June 15, 2018, 11:55am UTC](https://meta.discourse.org/t/trying-to-set-up-reply-by-email-actioncontroller-routingerror-no-route-matches-post-admin-email-handle-mail/89960 "2018-06-15T11:55:47Z")

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I get the following error when setting up reply by email: ActionController::RoutingError (No route matches \[POST\] "/admin/email/handle\_mail") The mail seems to come through fine (from mailgun), but Discourse says this …

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## [Setup discourse.domain.com with main site at domain.com](https://meta.discourse.org/t/setup-discourse-domain-com-with-main-site-at-domain-com/174271)

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**Author:** [@epsteindidnt](https://meta.discourse.org/u/epsteindidnt)\
**Replies:** 5\
**Last updated:** [December 26, 2020, 7:51am UTC](https://meta.discourse.org/t/setup-discourse-domain-com-with-main-site-at-domain-com/174271 "2020-12-26T07:51:08Z")

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I apologize if this seems like a really basic question, what I want to do seems to me like something a lot of people would want to do, but my own use of Google/search couldn’t find anything on it. I have a site at domai…

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## [Using slug only as url without id](https://meta.discourse.org/t/using-slug-only-as-url-without-id/174258)

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**Author:** [@caiiiycuk](https://meta.discourse.org/u/caiiiycuk)\
**Replies:** 3\
**Last updated:** [December 25, 2020, 9:14pm UTC](https://meta.discourse.org/t/using-slug-only-as-url-without-id/174258 "2020-12-25T21:14:29Z")

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Hi. I use slug only urls, like: https://talks.dos.zone/t/007-james-bond-the-stealth-affair-1990-fr/ But if I open it directly in browser it redirects to welcome topic. When I click same url into another topic it works …

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## [Pinned topic expiration time?](https://meta.discourse.org/t/pinned-topic-expiration-time/89933)

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**Author:** [@Scot](https://meta.discourse.org/u/Scot)\
**Replies:** 1\
**Last updated:** [June 15, 2018, 1:05am UTC](https://meta.discourse.org/t/pinned-topic-expiration-time/89933 "2018-06-15T01:05:02Z")

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I can pin a topic until a certain date but at what time on that date does the pin expire? Thanks.

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## [External SSO unable to get signature match](https://meta.discourse.org/t/external-sso-unable-to-get-signature-match/174155)

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**Author:** [@James\_Hope](https://meta.discourse.org/u/James_Hope)\
**Replies:** 2\
**Last updated:** [December 24, 2020, 11:01pm UTC](https://meta.discourse.org/t/external-sso-unable-to-get-signature-match/174155 "2020-12-24T23:01:39Z")

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Hi All, We are trying to get discourse working with an external SSO endpoint but can’t seem to get the signature to match. The logs show: \[2020-12-23 21:10:50 +0000\] \[7\] \[DEBUG\] 2d9c3e07e2e7551e51af471ca3b50e83d06411b…

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## [NoMethodError downcase s3\_bucket\_name absolute\_base\_url](https://meta.discourse.org/t/nomethoderror-downcase-s3-bucket-name-absolute-base-url/174002)

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**Author:** [@kinqsley](https://meta.discourse.org/u/kinqsley)\
**Replies:** 4\
**Last updated:** [December 24, 2020, 9:40pm UTC](https://meta.discourse.org/t/nomethoderror-downcase-s3-bucket-name-absolute-base-url/174002 "2020-12-24T21:40:20Z")

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NoMethodError (undefined method downcase' for nil:NilClass) app/models/global\_setting.rb:107:in s3\_bucket\_name’ app/models/site\_setting.rb:157:in absolute\_base\_url' app/models/upload.rb:185:in sec Message NoMethodError …

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## [Searching for tag mentions](https://meta.discourse.org/t/searching-for-tag-mentions/174117)

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**Author:** [@renato](https://meta.discourse.org/u/renato)\
**Replies:** 1\
**Last updated:** [December 24, 2020, 6:50pm UTC](https://meta.discourse.org/t/searching-for-tag-mentions/174117 "2020-12-24T18:50:22Z")

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Is there any official way we can search for tag (or category) mentions? When using #name on the advanced search it automatically searches for topics within a specific category or tag. Looks like using this exact search…

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## [Branch comment to a new post/topic](https://meta.discourse.org/t/branch-comment-to-a-new-post-topic/174201)

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**Author:** [@Ranjan](https://meta.discourse.org/u/Ranjan)\
**Replies:** 2\
**Last updated:** [December 24, 2020, 6:44pm UTC](https://meta.discourse.org/t/branch-comment-to-a-new-post-topic/174201 "2020-12-24T18:44:51Z")

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Hi, Is there a option by default in the community to branch comments to a new post? Please suggest. Thanks.

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## [Safe-mode returns \["BAD CSRF"\] with reverse proxy](https://meta.discourse.org/t/safe-mode-returns-bad-csrf-with-reverse-proxy/174210)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 0\
**Last updated:** [December 24, 2020, 4:42pm UTC](https://meta.discourse.org/t/safe-mode-returns-bad-csrf-with-reverse-proxy/174210 "2020-12-24T16:42:41Z")

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I’m helping debug an AWS installation that’s working fine on the current production site. For Reasons, they want to have an additional NGINX as a reverse proxy to handle some redirections. When the NGINX is added SSO lo…

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## [WARNING: Port 443 of computer does not appear to be accessible using hostname](https://meta.discourse.org/t/warning-port-443-of-computer-does-not-appear-to-be-accessible-using-hostname/173520)

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**Author:** [@Murto](https://meta.discourse.org/u/Murto)\
**Replies:** 19\
**Last updated:** [December 24, 2020, 4:47pm UTC](https://meta.discourse.org/t/warning-port-443-of-computer-does-not-appear-to-be-accessible-using-hostname/173520 "2020-12-24T16:47:25Z")

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I’m doing this to set up Discourse: ./discourse-setup but i am getting the error in the image. How can i fix this error ? I use Ubuntu 18.04

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## [Email notifications for a topic](https://meta.discourse.org/t/email-notifications-for-a-topic/64866)

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**Author:** [@sianwhite](https://meta.discourse.org/u/sianwhite)\
**Replies:** 8\
**Last updated:** [December 24, 2020, 10:18am UTC](https://meta.discourse.org/t/email-notifications-for-a-topic/64866 "2020-12-24T10:18:44Z")

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Apologies for what is probably a very simple question. I don’t understand the notification settings. How do I (or a user) set it up to receive email notifications about posts in a thread that they haven’t started? Than…

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## [Migrating from uncategorized to "General"](https://meta.discourse.org/t/migrating-from-uncategorized-to-general/173065)

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**Author:** [@sunjam](https://meta.discourse.org/u/sunjam)\
**Replies:** 7\
**Last updated:** [December 24, 2020, 6:45am UTC](https://meta.discourse.org/t/migrating-from-uncategorized-to-general/173065 "2020-12-24T06:45:44Z")

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Hi all, I’m wondering about migrating away from Uncategorized as I see having a preseeded category imposes strong limitations. Is there anything I’m missing in moving all topics over to a new category called " General",…

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## [Is that possible the override Discourse variables?](https://meta.discourse.org/t/is-that-possible-the-override-discourse-variables/170407)

<div class="topic-metadata">

**Author:** [@bekircem](https://meta.discourse.org/u/bekircem)\
**Replies:** 7\
**Last updated:** [December 24, 2020, 1:49am UTC](https://meta.discourse.org/t/is-that-possible-the-override-discourse-variables/170407 "2020-12-24T01:49:09Z")

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Hi, I am trying to change typography like font-family, font-weight and font sizes with Discourse variables. $base-font-family: var(--font-family) !default; $heading-font-family: var(--heading-font-family) !default; So…

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## [Error message when trying to create a post or page](https://meta.discourse.org/t/error-message-when-trying-to-create-a-post-or-page/172920)

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**Author:** [@alchemyandaim](https://meta.discourse.org/u/alchemyandaim)\
**Replies:** 13\
**Last updated:** [December 23, 2020, 6:51pm UTC](https://meta.discourse.org/t/error-message-when-trying-to-create-a-post-or-page/172920 "2020-12-23T18:51:34Z")

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I’m getting an error message when I try to create a new post or page… TypeError: Cannot read property ‘split’ of undefined at DiscourseSidebar.buildPostState (https://fpadvance.com/wp-content/plugins/wp-discourse/admin/…

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## [Is it possible to generate previews of restricted content (Drupal) via a SSO integration?](https://meta.discourse.org/t/is-it-possible-to-generate-previews-of-restricted-content-drupal-via-a-sso-integration/174115)

<div class="topic-metadata">

**Author:** [@aaronbauman](https://meta.discourse.org/u/aaronbauman)\
**Replies:** 5\
**Last updated:** [December 23, 2020, 5:21pm UTC](https://meta.discourse.org/t/is-it-possible-to-generate-previews-of-restricted-content-drupal-via-a-sso-integration/174115 "2020-12-23T17:21:47Z")

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Hi all, new discourse user, first post, please be kind! Can someone tell me if the following solution is possible? Scenario: Have a Drupal site Have content on Drupal site which requires user authentication (“restric…

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## [Discourse version at localhost: NOT FOUND](https://meta.discourse.org/t/discourse-version-at-localhost-not-found/174083)

<div class="topic-metadata">

**Author:** [@Dieter\_Menne](https://meta.discourse.org/u/Dieter_Menne)\
**Replies:** 2\
**Last updated:** [December 23, 2020, 1:51pm UTC](https://meta.discourse.org/t/discourse-version-at-localhost-not-found/174083 "2020-12-23T13:51:19Z")

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Discourse with Proxy nginx. Site worked including email, but emails are no longer sent without log error in discourse. Trying to trace the problem down, I found ======================================== …

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## [Synology Docker install](https://meta.discourse.org/t/synology-docker-install/68478)

<div class="topic-metadata">

**Author:** [@dvdstelt](https://meta.discourse.org/u/dvdstelt)\
**Replies:** 4\
**Last updated:** [December 23, 2020, 1:47pm UTC](https://meta.discourse.org/t/synology-docker-install/68478 "2020-12-23T13:47:16Z")

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I am running DSM 6.1.3 on my Synology NAS, including Docker. I’d love to get Discourse running on it as a test environment. For some reason I can’t seem to get it working. Running Docker I can get the docker image. But …

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