# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=317

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 318

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## [Installing Discourse on regular domain](https://meta.discourse.org/t/installing-discourse-on-regular-domain/257783)

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**Author:** [@yhh9xdq7dc](https://meta.discourse.org/u/yhh9xdq7dc)\
**Replies:** 1\
**Last updated:** [March 11, 2023, 3:50pm UTC](https://meta.discourse.org/t/installing-discourse-on-regular-domain/257783 "2023-03-11T15:50:10Z")

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Can anyone explain to me why it is often said that Discourse can be installed on a regular domain without having to install it on a subdomain, but only some dns support this? I really don’t understand why only some dns s…

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## [A clarification on the IP Lookup feature](https://meta.discourse.org/t/a-clarification-on-the-ip-lookup-feature/257755)

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**Author:** [@Crius](https://meta.discourse.org/u/Crius)\
**Replies:** 7\
**Last updated:** [March 11, 2023, 3:19pm UTC](https://meta.discourse.org/t/a-clarification-on-the-ip-lookup-feature/257755 "2023-03-11T15:19:30Z")

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Hey, I see that the latest topic about this function is from 2021 and not exactly what I’m going to ask about. Since the start of our adoption of Discourse, I’m slowly discovering all the tools at the staff disposal. T…

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## ["Update failed: The update cannot be installed because some files could not be copied"](https://meta.discourse.org/t/update-failed-the-update-cannot-be-installed-because-some-files-could-not-be-copied/257788)

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**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 6\
**Last updated:** [March 11, 2023, 1:13pm UTC](https://meta.discourse.org/t/update-failed-the-update-cannot-be-installed-because-some-files-could-not-be-copied/257788 "2023-03-11T13:13:36Z")

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Got this error on WP-Discourse latest update: Update failed: The update cannot be installed because some files could not be copied. This is usually due to inconsistent file permissions. I updated 3 other plugins with…

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## [Disabling outgoing email notifications](https://meta.discourse.org/t/disabling-outgoing-email-notifications/38646)

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**Author:** [@John\_Fleming](https://meta.discourse.org/u/John_Fleming)\
**Replies:** 11\
**Last updated:** [March 10, 2023, 11:21pm UTC](https://meta.discourse.org/t/disabling-outgoing-email-notifications/38646 "2023-03-10T23:21:07Z")

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I’m having some trouble understanding the outgoing email options. Basically, I don’t want any outgoing emails to be sent that contain post content (i.e. if someone has replied to a topic) and probably I’d rather nobody g…

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## [What happens when Watched Words is used for tagging but the tag isn't in the right tag group for the category?](https://meta.discourse.org/t/what-happens-when-watched-words-is-used-for-tagging-but-the-tag-isnt-in-the-right-tag-group-for-the-category/257526)

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**Author:** [@mattdm](https://meta.discourse.org/u/mattdm)\
**Replies:** 2\
**Last updated:** [March 10, 2023, 9:01pm UTC](https://meta.discourse.org/t/what-happens-when-watched-words-is-used-for-tagging-but-the-tag-isnt-in-the-right-tag-group-for-the-category/257526 "2023-03-10T21:01:30Z")

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Continuing the discussion from Watched Words tagging — enable by category?: I asked this question parenthetically in the above support request, but if someone actually knows the answer, that’d be lovely: That is: if t…

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## [URL of the external system avatars service setting changes breaks avatars](https://meta.discourse.org/t/url-of-the-external-system-avatars-service-setting-changes-breaks-avatars/257675)

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**Author:** [@gassim](https://meta.discourse.org/u/gassim)\
**Replies:** 4\
**Last updated:** [March 10, 2023, 7:38pm UTC](https://meta.discourse.org/t/url-of-the-external-system-avatars-service-setting-changes-breaks-avatars/257675 "2023-03-10T19:38:54Z")

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Hi In the admin settings, the external system avatars url setting, the URL format used is not being applied to all images. Checking the ‘change history’ shows that the default values is used and no change had been made,…

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## [Can we show all groups to visitors?](https://meta.discourse.org/t/can-we-show-all-groups-to-visitors/257736)

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**Author:** [@satonotdead](https://meta.discourse.org/u/satonotdead)\
**Replies:** 2\
**Last updated:** [March 10, 2023, 6:28pm UTC](https://meta.discourse.org/t/can-we-show-all-groups-to-visitors/257736 "2023-03-10T18:28:00Z")

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We can’t enable to show trust level groups on our groups-page and it seems to be a feature. There are a reason for that? I mean, we can hide the e-mail but show to visitors our audience and how our forum is going before…

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## [Disable user-selectable avatar flair](https://meta.discourse.org/t/disable-user-selectable-avatar-flair/197332)

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**Author:** [@m4ur1c3](https://meta.discourse.org/u/m4ur1c3)\
**Replies:** 1\
**Last updated:** [March 10, 2023, 6:26pm UTC](https://meta.discourse.org/t/disable-user-selectable-avatar-flair/197332 "2023-03-10T18:26:44Z")

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Is it possible to disable the recently introduced possibility for users to select their avatar flair in the settings? We would like to stay with the automatic assigned flairs based on primary groups only. If not (yet), …

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## [Was the admin "Upgrade" page styling changed?](https://meta.discourse.org/t/was-the-admin-upgrade-page-styling-changed/257705)

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**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 9\
**Last updated:** [March 10, 2023, 5:47pm UTC](https://meta.discourse.org/t/was-the-admin-upgrade-page-styling-changed/257705 "2023-03-10T17:47:32Z")

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Previously the background for the terminal-like status/output area was black. Now it’s light grey. I preferred the previous contrast. Was that changed officially? How can I change this back to black? I feel like the …

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## [Default staff category permissions (on install)? what are they, exactly?](https://meta.discourse.org/t/default-staff-category-permissions-on-install-what-are-they-exactly/257690)

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**Author:** [@busfactor](https://meta.discourse.org/u/busfactor)\
**Replies:** 2\
**Last updated:** [March 10, 2023, 5:05pm UTC](https://meta.discourse.org/t/default-staff-category-permissions-on-install-what-are-they-exactly/257690 "2023-03-10T17:05:53Z")

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i’ve searched the forums for this basic question and can not seem to find a pointed, concise answer. my apologies if this has come up before. the settings are locked and there is no visible summary in the interface (that…

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## [How to remove "Website Name" links shared in a topic/post?](https://meta.discourse.org/t/how-to-remove-website-name-links-shared-in-a-topic-post/257646)

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**Author:** [@UnitedFreedom](https://meta.discourse.org/u/UnitedFreedom)\
**Replies:** 27\
**Last updated:** [March 10, 2023, 5:04pm UTC](https://meta.discourse.org/t/how-to-remove-website-name-links-shared-in-a-topic-post/257646 "2023-03-10T17:04:00Z")

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When I add an internal link on my Discourse instance like… https://MyWebsite.com/t/MyCategory It will resolve to a more user friendly link that looks like… My Category - My Website Name Notice how it includes - My W…

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## [Cryptic errors in error log](https://meta.discourse.org/t/cryptic-errors-in-error-log/257668)

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**Author:** [@Paul\_King](https://meta.discourse.org/u/Paul_King)\
**Replies:** 1\
**Last updated:** [March 10, 2023, 3:29pm UTC](https://meta.discourse.org/t/cryptic-errors-in-error-log/257668 "2023-03-10T15:29:19Z")

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My error log is being filled up every day with instances of the following warnings \[PrettyText\] Deprecation notice: whiteList has been replaced with allowList \[deprecated since Discourse 2.6.0.beta.4\] \[removal in Disco…

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## [Not receiving badges in restricted categories](https://meta.discourse.org/t/not-receiving-badges-in-restricted-categories/257659)

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**Author:** [@kevinzzz](https://meta.discourse.org/u/kevinzzz)\
**Replies:** 1\
**Last updated:** [March 10, 2023, 3:19pm UTC](https://meta.discourse.org/t/not-receiving-badges-in-restricted-categories/257659 "2023-03-10T15:19:20Z")

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Is there a bug that causes users not able to receive badges in restricted categories despite the settings has been turned on?

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## [Missing wp post images in forums (see screenshots)](https://meta.discourse.org/t/missing-wp-post-images-in-forums-see-screenshots/257544)

<div class="topic-metadata">

**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 5\
**Last updated:** [March 10, 2023, 1:55pm UTC](https://meta.discourse.org/t/missing-wp-post-images-in-forums-see-screenshots/257544 "2023-03-10T13:55:51Z")

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I’m having this issue. I made no changes to the server: Is this familiar to anyone where it just stops working out of the blue? When I inspect the missing image, I see this: Edit: I restored forum backups from as…

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## [Is it possible for search to return suggestions as you type?](https://meta.discourse.org/t/is-it-possible-for-search-to-return-suggestions-as-you-type/257621)

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**Author:** [@kinetiksoft](https://meta.discourse.org/u/kinetiksoft)\
**Replies:** 1\
**Last updated:** [March 10, 2023, 10:44am UTC](https://meta.discourse.org/t/is-it-possible-for-search-to-return-suggestions-as-you-type/257621 "2023-03-10T10:44:45Z")

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You may call me crazy, but I remember days when Discourse search returned results as you type. With some update, it was removed and now you must press “Enter” or click “search in all posts and topics…” value below. Is i…

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## [Using Docker, stop server from responding to IP address (instead of hostname)](https://meta.discourse.org/t/using-docker-stop-server-from-responding-to-ip-address-instead-of-hostname/257672)

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**Author:** [@phsion](https://meta.discourse.org/u/phsion)\
**Replies:** 0\
**Last updated:** [March 10, 2023, 7:34am UTC](https://meta.discourse.org/t/using-docker-stop-server-from-responding-to-ip-address-instead-of-hostname/257672 "2023-03-10T07:34:41Z")

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I’m looking for the preferred way to stop access to my docker discourse server when the user is only using the IP address. Glancing at the container’s nginx config, it looks like any request made to http://myipaddress is…

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## [Reply By Email not working for specific user](https://meta.discourse.org/t/reply-by-email-not-working-for-specific-user/257664)

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**Author:** [@Paul\_King](https://meta.discourse.org/u/Paul_King)\
**Replies:** 0\
**Last updated:** [March 10, 2023, 3:54am UTC](https://meta.discourse.org/t/reply-by-email-not-working-for-specific-user/257664 "2023-03-10T03:54:51Z")

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My forum https://nzarchitecture.net.nz ( 3.1.0.beta2) has Reply By Email enabled, and this is otherwise working for other users. However one user, who is receiving forum posts by email is finding that his emailed replie…

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## [Update Problem](https://meta.discourse.org/t/update-problem/257662)

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**Author:** [@vmsman](https://meta.discourse.org/u/vmsman)\
**Replies:** 0\
**Last updated:** [March 10, 2023, 3:02am UTC](https://meta.discourse.org/t/update-problem/257662 "2023-03-10T03:02:18Z")

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I was unable to take a backup in discourse. The update web page said there was a newer version, but it would not upgrade because the actual page after the update page said there were no updates. So, I ended up doing: c…

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## [Throttle Digest Email](https://meta.discourse.org/t/throttle-digest-email/256833)

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**Author:** [@Timelord](https://meta.discourse.org/u/Timelord)\
**Replies:** 2\
**Last updated:** [March 10, 2023, 1:41am UTC](https://meta.discourse.org/t/throttle-digest-email/256833 "2023-03-10T01:41:29Z")

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Is there a way to throttle the number of emails that the digest function tries to send at once? I currently use AWS SES, which has a limit of 14 emails per second. Is it possible for Discourse to send only 2-3 emails p…

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## [Allow marking as unread](https://meta.discourse.org/t/allow-marking-as-unread/257473)

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**Author:** [@jidanni](https://meta.discourse.org/u/jidanni)\
**Replies:** 7\
**Last updated:** [March 10, 2023, 1:11am UTC](https://meta.discourse.org/t/allow-marking-as-unread/257473 "2023-03-10T01:11:38Z")

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I read Questions About The Notification System and tried pushing all the buttons I can find. But apparently there’s no way to mark a read article, or notification, as unread.

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## [Can more than one post be selected as the solution?](https://meta.discourse.org/t/can-more-than-one-post-be-selected-as-the-solution/258854)

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**Author:** [@haydenjames](https://meta.discourse.org/u/haydenjames)\
**Replies:** 3\
**Last updated:** [March 10, 2023, 1:11am UTC](https://meta.discourse.org/t/can-more-than-one-post-be-selected-as-the-solution/258854 "2023-03-10T01:11:10Z")

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Is it possible to allow more than 1 post to be selected as a solution? For example, OP requests solutions for local and remote backup on Linux. One user replies with a local option, and another user replies with the bes…

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## [Selecting a smaller/larger text size in personal settings has no effect](https://meta.discourse.org/t/selecting-a-smaller-larger-text-size-in-personal-settings-has-no-effect/257565)

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**Author:** [@fyodorovich](https://meta.discourse.org/u/fyodorovich)\
**Replies:** 2\
**Last updated:** [March 10, 2023, 1:04am UTC](https://meta.discourse.org/t/selecting-a-smaller-larger-text-size-in-personal-settings-has-no-effect/257565 "2023-03-10T01:04:07Z")

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A user has alerted me to this issue. Selecting a different text size in the personal settings area does not seem to modify the display of text. I’ve tried several of the standard themes. I’ve saved changes at each modifi…

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## [Want to move a Topic/ Thread in the About to a new category, but can't?](https://meta.discourse.org/t/want-to-move-a-topic-thread-in-the-about-to-a-new-category-but-cant/257637)

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**Author:** [@DGForum](https://meta.discourse.org/u/DGForum)\
**Replies:** 7\
**Last updated:** [March 9, 2023, 7:32pm UTC](https://meta.discourse.org/t/want-to-move-a-topic-thread-in-the-about-to-a-new-category-but-cant/257637 "2023-03-09T19:32:36Z")

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I realize that the About is tied to the Category. Are there any work-arounds to move the Topic/ Thread to a new Category please? Need to delete the old category. Thank-you.

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## [How to define custom permissions for staff, admins, moderators](https://meta.discourse.org/t/how-to-define-custom-permissions-for-staff-admins-moderators/122545)

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**Author:** [@dgateles](https://meta.discourse.org/u/dgateles)\
**Replies:** 33\
**Last updated:** [March 9, 2023, 7:10pm UTC](https://meta.discourse.org/t/how-to-define-custom-permissions-for-staff-admins-moderators/122545 "2023-03-09T19:10:57Z")

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Hello! I want to change user groups permissions, for example: Admin Group - all permissions Co Admin - can do anything but cannot open some sections on admin pane How to do that? Thanks!

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## [Admin email for new installation](https://meta.discourse.org/t/admin-email-for-new-installation/257624)

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**Author:** [@milespearce](https://meta.discourse.org/u/milespearce)\
**Replies:** 3\
**Last updated:** [March 9, 2023, 5:48pm UTC](https://meta.discourse.org/t/admin-email-for-new-installation/257624 "2023-03-09T17:48:18Z")

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I have just installed my first discourse forum on a digital ocean droplet. I read here discourse/docs/INSTALL-email.md at main · discourse/discourse · GitHub that “you must verify and use the subdomain, e.g. discourse.e…

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## [Using algolia with multiple indices](https://meta.discourse.org/t/using-algolia-with-multiple-indices/257338)

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**Author:** [@M.Anderson](https://meta.discourse.org/u/M.Anderson)\
**Replies:** 1\
**Last updated:** [March 9, 2023, 4:17pm UTC](https://meta.discourse.org/t/using-algolia-with-multiple-indices/257338 "2023-03-09T16:17:02Z")

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Hi, I would like to use multiple indices in my discourse algolia search. I have the three general discourse indices and would like to include two new ones, coming from wordpress, to have a search connection to our docum…

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## [Removing another user from a conversation creates an unclearable notification](https://meta.discourse.org/t/removing-another-user-from-a-conversation-creates-an-unclearable-notification/257415)

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**Author:** [@jericson](https://meta.discourse.org/u/jericson)\
**Replies:** 10\
**Last updated:** [March 9, 2023, 3:16pm UTC](https://meta.discourse.org/t/removing-another-user-from-a-conversation-creates-an-unclearable-notification/257415 "2023-03-09T15:16:01Z")

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How to reproduce Create a temp user. (Don’t forget you can use the plus trick. So username+whatever@gmail.com.) Send a message to the temp user. (This will create a high priority notification.) Remove the temp user from…

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## [Your thoughts on Contabo VPS](https://meta.discourse.org/t/your-thoughts-on-contabo-vps/179337)

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**Author:** [@kusrc](https://meta.discourse.org/u/kusrc)\
**Replies:** 4\
**Last updated:** [March 9, 2023, 3:12pm UTC](https://meta.discourse.org/t/your-thoughts-on-contabo-vps/179337 "2023-03-09T15:12:03Z")

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What you think about Germany based VPS Contabo? I’m just exploring good VPS solutions and their prices looks unbeatable if we consider feedback they have. 4 vCores, 8 GB RAM & 200 GB SSD for just €4.99 Do any of you u…

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## [Getting the signup button](https://meta.discourse.org/t/getting-the-signup-button/257535)

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**Author:** [@abstract](https://meta.discourse.org/u/abstract)\
**Replies:** 4\
**Last updated:** [March 9, 2023, 1:04pm UTC](https://meta.discourse.org/t/getting-the-signup-button/257535 "2023-03-09T13:04:57Z")

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Hey yes so I am trying to see where I can toggle the signup button but I can’t seem to find it and can only login. I am tryng to create a test account.

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## [Loading logo on categories even when the page has loaded](https://meta.discourse.org/t/loading-logo-on-categories-even-when-the-page-has-loaded/257582)

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**Author:** [@Honeyxilia](https://meta.discourse.org/u/Honeyxilia)\
**Replies:** 3\
**Last updated:** [March 9, 2023, 12:43pm UTC](https://meta.discourse.org/t/loading-logo-on-categories-even-when-the-page-has-loaded/257582 "2023-03-09T12:43:27Z")

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Hello :purple\_heart: On this discourse forum that we’re self-hosting - https://forum.commown.coop/ -, whenever we try to get into a category when logged off, the page seemingly loads forever; However, when, for instanc…

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