# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=319

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 320

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## [Problem with tags showing/editing and deleting](https://meta.discourse.org/t/problem-with-tags-showing-editing-and-deleting/257075)

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**Author:** [@Ray\_ACP](https://meta.discourse.org/u/Ray_ACP)\
**Replies:** 5\
**Last updated:** [March 5, 2023, 7:58pm UTC](https://meta.discourse.org/t/problem-with-tags-showing-editing-and-deleting/257075 "2023-03-05T19:58:10Z")

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I’m having some issues with getting tags to show on new topics, apologies this has already been asked but i’ve had a read of some old posts and i’m still racking my brain trying to figure this out. When i go to make a ne…

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## [How change a Chat Channel's category that it's linked to](https://meta.discourse.org/t/how-change-a-chat-channels-category-that-its-linked-to/257122)

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**Author:** [@DGForum](https://meta.discourse.org/u/DGForum)\
**Replies:** 4\
**Last updated:** [March 5, 2023, 3:08pm UTC](https://meta.discourse.org/t/how-change-a-chat-channels-category-that-its-linked-to/257122 "2023-03-05T15:08:53Z")

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E.g. I tried to delete an old Category but can’t because the error message says a Chat Channel is connected to it (see pic). I looked in the Chat Channels but don’t see where a Category is linked to it please?

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## [Design and elements like on meta.discourse.org](https://meta.discourse.org/t/design-and-elements-like-on-meta-discourse-org/257112)

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**Author:** [@sponch](https://meta.discourse.org/u/sponch)\
**Replies:** 1\
**Last updated:** [March 5, 2023, 12:07pm UTC](https://meta.discourse.org/t/design-and-elements-like-on-meta-discourse-org/257112 "2023-03-05T12:07:39Z")

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Hey and welcome everyone, I’m trying to get my self-hosted discourse looking like here in this forum. How can I add the header background (cloloured bubbles) a the “Welcome to Discourse Mata!” box? Thanks Alex

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## [Unable to load discourses connected with other devices](https://meta.discourse.org/t/unable-to-load-discourses-connected-with-other-devices/257036)

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**Author:** [@xiaokong23357](https://meta.discourse.org/u/xiaokong23357)\
**Replies:** 1\
**Last updated:** [March 5, 2023, 11:33am UTC](https://meta.discourse.org/t/unable-to-load-discourses-connected-with-other-devices/257036 "2023-03-05T11:33:19Z")

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That’s true I have deployed discourses here When inviting my manager to join the forum, the manager told me that I couldn’t connect to the site Is this a problem with the configuration of discourses? Publicity set at…

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## [Slow or no start from Android homescreen](https://meta.discourse.org/t/slow-or-no-start-from-android-homescreen/257090)

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**Author:** [@sebastianh](https://meta.discourse.org/u/sebastianh)\
**Replies:** 2\
**Last updated:** [March 5, 2023, 8:50am UTC](https://meta.discourse.org/t/slow-or-no-start-from-android-homescreen/257090 "2023-03-05T08:50:05Z")

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I love how well Discourse works on mobile devices. What I did of course was open it once and then “add to homescreen” so I have an icon on the phone’s home screen to open the forum I use most. For quite some time now I …

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## [Updates to latest version via Admin panel](https://meta.discourse.org/t/updates-to-latest-version-via-admin-panel/257018)

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**Author:** [@JayCee](https://meta.discourse.org/u/JayCee)\
**Replies:** 3\
**Last updated:** [March 5, 2023, 6:51am UTC](https://meta.discourse.org/t/updates-to-latest-version-via-admin-panel/257018 "2023-03-05T06:51:55Z")

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A question regarding updates via the Admin panel to the latest beta version. Previously there was an option to update all however, this caused issues in our forum and caused to crash. I take it that this was corrected…

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## [Can't play uploaded video](https://meta.discourse.org/t/cant-play-uploaded-video/283544)

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**Author:** [@kellismithgall](https://meta.discourse.org/u/kellismithgall)\
**Replies:** 2\
**Last updated:** [March 5, 2023, 4:09am UTC](https://meta.discourse.org/t/cant-play-uploaded-video/283544 "2023-03-05T04:09:51Z")

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Hello, kindly review the attached screenshot. Despite checking all my settings, I am still unable to play the uploaded video. Could you please provide me with some guidance? Thank you very much.

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## [Discourse installation on OCI ampere A1](https://meta.discourse.org/t/discourse-installation-on-oci-ampere-a1/231872)

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**Author:** [@Ritesh\_Malav](https://meta.discourse.org/u/Ritesh_Malav)\
**Replies:** 3\
**Last updated:** [March 4, 2023, 10:32pm UTC](https://meta.discourse.org/t/discourse-installation-on-oci-ampere-a1/231872 "2023-03-04T22:32:16Z")

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I am trying to install discourse on OCI ampere a1 instance and the unicorn process is failing for me, when I check the logs it shows this. Any idea ? I, \[2022-07-04T04:55:03.949240 #1286\] INFO -- : Refreshing Gem list …

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## [Backwards compatibility with older browsers](https://meta.discourse.org/t/backwards-compatibility-with-older-browsers/255820)

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**Author:** [@codev](https://meta.discourse.org/u/codev)\
**Replies:** 48\
**Last updated:** [March 4, 2023, 2:44pm UTC](https://meta.discourse.org/t/backwards-compatibility-with-older-browsers/255820 "2023-03-04T14:44:11Z")

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I help run a messageboard for people affected by a neurodegenerative disease that is powered by Discourse. I keep the software up to date by following the security list at Commit search results · GitHub and updating when…

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## [Moving docker volumes](https://meta.discourse.org/t/moving-docker-volumes/256942)

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**Author:** [@Blechpirat](https://meta.discourse.org/u/Blechpirat)\
**Replies:** 2\
**Last updated:** [March 4, 2023, 12:04pm UTC](https://meta.discourse.org/t/moving-docker-volumes/256942 "2023-03-04T12:04:54Z")

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I have severals services running in dockers on the server that also hosts my discourse. My drive was getting a bit small, so I added a disk, stopped the docker service and added "data-root": "/srv/new-drive/new-docker-r…

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## [Hot Topic and Breaking News](https://meta.discourse.org/t/hot-topic-and-breaking-news/257031)

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**Author:** [@samp\_one](https://meta.discourse.org/u/samp_one)\
**Replies:** 3\
**Last updated:** [March 4, 2023, 9:34am UTC](https://meta.discourse.org/t/hot-topic-and-breaking-news/257031 "2023-03-04T09:34:38Z")

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Dear All, Is there a component or functionality to add some excitement for a post. Like the one below. Something like a breaking news or a hot topic. I understand that we have a pin functionality. And also I understand…

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## [Issue when linking user avatar via CSS](https://meta.discourse.org/t/issue-when-linking-user-avatar-via-css/256924)

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**Author:** [@Thomas\_G](https://meta.discourse.org/u/Thomas_G)\
**Replies:** 4\
**Last updated:** [March 4, 2023, 8:59am UTC](https://meta.discourse.org/t/issue-when-linking-user-avatar-via-css/256924 "2023-03-04T08:59:58Z")

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Hello! I am trying to link one’s profile from https://community.infiniteflight.com to appear on this website: IFVARB I am using the following code: \<img src=“https://sea2.discourse-cdn.com/infiniteflight/user\_avatar/…

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## [Fenced code block is formatting part of it with italics](https://meta.discourse.org/t/fenced-code-block-is-formatting-part-of-it-with-italics/257015)

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**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 3\
**Last updated:** [March 4, 2023, 12:27am UTC](https://meta.discourse.org/t/fenced-code-block-is-formatting-part-of-it-with-italics/257015 "2023-03-04T00:27:13Z")

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Hi there, this bug is on Discourse 3.1.0.beta2 (def4133d59), and I also repeated the same bug on another Discourse forum that I don’t control. But for some reason it doesn’t happen here on Discourse Meta. The following …

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## [Migrating an existing community to Discourse](https://meta.discourse.org/t/migrating-an-existing-community-to-discourse/88117)

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**Author:** [@Simon\_Oliver](https://meta.discourse.org/u/Simon_Oliver)\
**Replies:** 5\
**Last updated:** [March 3, 2023, 10:24pm UTC](https://meta.discourse.org/t/migrating-an-existing-community-to-discourse/88117 "2023-03-03T22:24:19Z")

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We’ve currently got 1,500 people on our community in Mattermost. We’re planning on moving to Discourse. Does anyone have any tips on what the best way to migrate a community over to Discourse is.

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## [Changing translation text in Search Banner](https://meta.discourse.org/t/changing-translation-text-in-search-banner/273659)

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**Author:** [@Honeyxilia](https://meta.discourse.org/u/Honeyxilia)\
**Replies:** 4\
**Last updated:** [March 3, 2023, 8:11pm UTC](https://meta.discourse.org/t/changing-translation-text-in-search-banner/273659 "2023-03-03T20:11:16Z")

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Hello, I’ve just installed the component - However, I can’t seem to find where to change the text in the settings… I’d like to remove it to leave the basic layout search bar, and i’m not a fan of the main-container wide …

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## [SMTP unrecognized authentication type with Office 365](https://meta.discourse.org/t/smtp-unrecognized-authentication-type-with-office-365/145830)

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**Author:** [@schap](https://meta.discourse.org/u/schap)\
**Replies:** 14\
**Last updated:** [March 3, 2023, 11:17am UTC](https://meta.discourse.org/t/smtp-unrecognized-authentication-type-with-office-365/145830 "2023-03-03T11:17:06Z")

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I am getting this error and have tried so many different options. Using Office 365 Error: 504 5.7.4 Unrecognized authentication type \[MN2PR20CA0010.namprd20.prod.outlook.com\] Settings here: DISCOURSE\_SMTP\_ADDRESS: s…

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## [Search and export messages](https://meta.discourse.org/t/search-and-export-messages/256714)

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**Author:** [@MentalNomad](https://meta.discourse.org/u/MentalNomad)\
**Replies:** 3\
**Last updated:** [March 3, 2023, 11:16am UTC](https://meta.discourse.org/t/search-and-export-messages/256714 "2023-03-03T11:16:09Z")

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If the owners/admins of a self-hosted Discourse are asked to cooperate with an investigation by LEOs and provide copies of personal messages between particular users, is there a guide anywhere on how to do this? Also, i…

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## [Discourse setup on kubernetes cluster using HELM](https://meta.discourse.org/t/discourse-setup-on-kubernetes-cluster-using-helm/256785)

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**Author:** [@Ashneet\_Kaur](https://meta.discourse.org/u/Ashneet_Kaur)\
**Replies:** 3\
**Last updated:** [March 3, 2023, 11:11am UTC](https://meta.discourse.org/t/discourse-setup-on-kubernetes-cluster-using-helm/256785 "2023-03-03T11:11:01Z")

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Need to setup discourse officially on Kubernetes cluster using helm. Current official deployment of discourse seems to be on EC2 machine.

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## [Big banner is not going away even when no ads are configured](https://meta.discourse.org/t/big-banner-is-not-going-away-even-when-no-ads-are-configured/256291)

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**Author:** [@Bathinda](https://meta.discourse.org/u/Bathinda)\
**Replies:** 1\
**Last updated:** [February 26, 2023, 11:04am UTC](https://meta.discourse.org/t/big-banner-is-not-going-away-even-when-no-ads-are-configured/256291 "2023-02-26T11:04:59Z")

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Even when I’ve deleted all adsense publisher codes from my site settings, still a big banner is always appearing at the top half of my website on windows pc. This is spoiling visitor exprience hugely. Kindly guide, w…

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## [Forward embedded images in emails](https://meta.discourse.org/t/forward-embedded-images-in-emails/255783)

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**Author:** [@jlgarnier](https://meta.discourse.org/u/jlgarnier)\
**Replies:** 4\
**Last updated:** [March 3, 2023, 7:05am UTC](https://meta.discourse.org/t/forward-embedded-images-in-emails/255783 "2023-03-03T07:05:13Z")

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Dear Community, I’m using the “email → post” feature and noticed that embedded images (as in signatures) are not forwarded and do not display in the created post. Discourse is so versatile that I’m sure there’s a settin…

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## [Full-width forced on every theme](https://meta.discourse.org/t/full-width-forced-on-every-theme/256901)

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**Author:** [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)\
**Replies:** 3\
**Last updated:** [March 3, 2023, 1:19am UTC](https://meta.discourse.org/t/full-width-forced-on-every-theme/256901 "2023-03-03T01:19:10Z")

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Hello. On forum.dark-gaming.com, every theme is forced into full-width. This started happening after the owner of the website installed DarkPixlz’s Modern Theme after a suggestion I made. I am not the owner of this site,…

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## [Rebuild not pulling from docker](https://meta.discourse.org/t/rebuild-not-pulling-from-docker/256751)

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**Author:** [@darkpixlz](https://meta.discourse.org/u/darkpixlz)\
**Replies:** 5\
**Last updated:** [March 2, 2023, 10:30pm UTC](https://meta.discourse.org/t/rebuild-not-pulling-from-docker/256751 "2023-03-02T22:30:15Z")

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Hello, My site has been offline for a few months, so I went to rebuild it and clean anything up. When I went to do it, it seems to not be pulling correctly. When trying to run the Hello World app, Docker says it’…

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## [PM notifications in Yahoo webmail get incorrectly displayed as quoted replies](https://meta.discourse.org/t/pm-notifications-in-yahoo-webmail-get-incorrectly-displayed-as-quoted-replies/256871)

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**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 0\
**Last updated:** [March 2, 2023, 7:05pm UTC](https://meta.discourse.org/t/pm-notifications-in-yahoo-webmail-get-incorrectly-displayed-as-quoted-replies/256871 "2023-03-02T19:05:43Z")

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Hi there, first of all this is not a Discourse bug, and it’s just another example of the incompetency of Yahoo email. But unfortunately there are still millions of active Yahoo email users and thousands of them are regis…

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## [Problem in upgrade: duplicate key value violates unique constraint](https://meta.discourse.org/t/problem-in-upgrade-duplicate-key-value-violates-unique-constraint/256826)

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**Author:** [@Arta\_S](https://meta.discourse.org/u/Arta_S)\
**Replies:** 2\
**Last updated:** [March 2, 2023, 4:06pm UTC](https://meta.discourse.org/t/problem-in-upgrade-duplicate-key-value-violates-unique-constraint/256826 "2023-03-02T16:06:03Z")

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Hello, I just used the upgrade tool to upgrade my discourse instance. Oddly, the forum is now down. When I tried to rebuild using the command line, I am getting this error: duplicate key value violates unique constrain…

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## [Changing, "let's welcome them to the community" message for new users](https://meta.discourse.org/t/changing-lets-welcome-them-to-the-community-message-for-new-users/256812)

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**Author:** [@Mollyvog](https://meta.discourse.org/u/Mollyvog)\
**Replies:** 2\
**Last updated:** [March 2, 2023, 3:38pm UTC](https://meta.discourse.org/t/changing-lets-welcome-them-to-the-community-message-for-new-users/256812 "2023-03-02T15:38:33Z")

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Hello, I’m just wondering if there is a way to change this message that appears at the top of topics when a new user makes their first post? I run a bereavement community and have received feedback that “welcoming” a…

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## [Apply preferences settings for all normal users globally](https://meta.discourse.org/t/apply-preferences-settings-for-all-normal-users-globally/256822)

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**Author:** [@rajput7707](https://meta.discourse.org/u/rajput7707)\
**Replies:** 1\
**Last updated:** [March 2, 2023, 3:20pm UTC](https://meta.discourse.org/t/apply-preferences-settings-for-all-normal-users-globally/256822 "2023-03-02T15:20:12Z")

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As we know each normal user can apply these preferences as per his/her requirement. so is there any way to apply these settings globally by admin for all the users.

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## [Sort topic posts in a topic to appear newest to oldest](https://meta.discourse.org/t/sort-topic-posts-in-a-topic-to-appear-newest-to-oldest/256502)

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**Author:** [@gassim](https://meta.discourse.org/u/gassim)\
**Replies:** 2\
**Last updated:** [March 2, 2023, 10:13am UTC](https://meta.discourse.org/t/sort-topic-posts-in-a-topic-to-appear-newest-to-oldest/256502 "2023-03-02T10:13:18Z")

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Hi I tried searching for this but most results appeared to be different. Please, my question is if it’s possible to sort topic posts in a topic to appear newest to oldest. Currently, the newest post in a topic appears a…

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## [WP Discourse: Modify existing comments template](https://meta.discourse.org/t/wp-discourse-modify-existing-comments-template/256661)

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**Author:** [@OrkoGrayskull](https://meta.discourse.org/u/OrkoGrayskull)\
**Replies:** 2\
**Last updated:** [March 2, 2023, 8:29am UTC](https://meta.discourse.org/t/wp-discourse-modify-existing-comments-template/256661 "2023-03-02T08:29:25Z")

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Hi there, I use a custom comment template on my WordPress installation. Therefore I do not want to enable the “Commenting” feature provided in WP Discourse. What I would like to achieve now is an extension to my existi…

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## [Fail2ban or frivilous login blockers for discourse docker instance?](https://meta.discourse.org/t/fail2ban-or-frivilous-login-blockers-for-discourse-docker-instance/256600)

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**Author:** [@Danran](https://meta.discourse.org/u/Danran)\
**Replies:** 1\
**Last updated:** [March 2, 2023, 8:58am UTC](https://meta.discourse.org/t/fail2ban-or-frivilous-login-blockers-for-discourse-docker-instance/256600 "2023-03-02T08:58:24Z")

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Does anyone know of a way to implement fail2ban within a discourse docker setup with the proper filters and rules? If not, is there any way to block too many incorrect password attempts on discourse docker? Any help and …

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## [Hosting Plan Suggestion for 500 Concurrent Online Users](https://meta.discourse.org/t/hosting-plan-suggestion-for-500-concurrent-online-users/131521)

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**Author:** [@Akshay\_Gadekar](https://meta.discourse.org/u/Akshay_Gadekar)\
**Replies:** 16\
**Last updated:** [March 2, 2023, 8:45am UTC](https://meta.discourse.org/t/hosting-plan-suggestion-for-500-concurrent-online-users/131521 "2023-03-02T08:45:45Z")

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I’m Completely new to Discourse. You can say, I’m a virgin :stuck\_out\_tongue\_winking\_eye: at Discourse. I’m Expecting User interactions Max 500 Online Concurrent Users Reading Posts Max 50 Posts/Replay Per Minute Eve…

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