# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=33

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 34

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## [New users clicking category link see “access to this forum is by invite only” and cannot log in via OAuth2](https://meta.discourse.org/t/new-users-clicking-category-link-see-access-to-this-forum-is-by-invite-only-and-cannot-log-in-via-oauth2/389937)

<div class="topic-metadata">

**Author:** [@Soumya\_Ranjan\_Mishra](https://meta.discourse.org/u/Soumya_Ranjan_Mishra)\
**Replies:** 4\
**Last updated:** [February 5, 2026, 5:38pm UTC](https://meta.discourse.org/t/new-users-clicking-category-link-see-access-to-this-forum-is-by-invite-only-and-cannot-log-in-via-oauth2/389937 "2026-02-05T17:38:34Z")

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Hi Everyone, We have a private category in our Discourse instance that is restricted to a specific user group. We created a link so new users can access this category after logging in through OAuth2. However, when new …

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## [Reactions picker positioned outside of viewport on mobile](https://meta.discourse.org/t/reactions-picker-positioned-outside-of-viewport-on-mobile/395181)

<div class="topic-metadata">

**Author:** [@TobiasUdtke](https://meta.discourse.org/u/TobiasUdtke)\
**Replies:** 6\
**Last updated:** [February 5, 2026, 2:45pm UTC](https://meta.discourse.org/t/reactions-picker-positioned-outside-of-viewport-on-mobile/395181 "2026-02-05T14:45:20Z")

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We are having a very similar problem to that was described here: The reactions picker is displayed outside of the view port. Using debug tools I was able to determine that is receives element.style {left: 89.6562px; …

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## [Flawless performance from Discourse Helper w/ Gemini 3 ... until now ! eeeegads! meltdown!](https://meta.discourse.org/t/flawless-performance-from-discourse-helper-w-gemini-3-until-now-eeeegads-meltdown/395203)

<div class="topic-metadata">

**Author:** [@StevePlex](https://meta.discourse.org/u/StevePlex)\
**Replies:** 3\
**Last updated:** [February 5, 2026, 12:34pm UTC](https://meta.discourse.org/t/flawless-performance-from-discourse-helper-w-gemini-3-until-now-eeeegads-meltdown/395203 "2026-02-05T12:34:52Z")

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I have been getting wonderfully helpful inference from Discourse Helper persona with Gemini 3.. but today it melted down on a very simple question about how the Custom Wizard plugin works. though I didn’t ask for it .…

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## [Error in CleanUpUnmatchedIPs: timestamp is 2.7M years BC](https://meta.discourse.org/t/error-in-cleanupunmatchedips-timestamp-is-2-7m-years-bc/395229)

<div class="topic-metadata">

**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 1\
**Last updated:** [February 5, 2026, 11:06am UTC](https://meta.discourse.org/t/error-in-cleanupunmatchedips-timestamp-is-2-7m-years-bc/395229 "2026-02-05T11:06:57Z")

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I get this error in /logs. Can I clean up the invalid record somehow? Our forum is only 8 years old :laughing: Message Job exception: PG::DatetimeFieldOverflow: ERROR: timestamp out of range: "2735882-02-03 08:00:19.…

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## [Need some Help with my Triggered Custom Badge Query](https://meta.discourse.org/t/need-some-help-with-my-triggered-custom-badge-query/395115)

<div class="topic-metadata">

**Author:** [@bisley](https://meta.discourse.org/u/bisley)\
**Replies:** 3\
**Last updated:** [February 5, 2026, 9:15am UTC](https://meta.discourse.org/t/need-some-help-with-my-triggered-custom-badge-query/395115 "2026-02-05T09:15:24Z")

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Hi folks, I’m stuck on my SQL query. My goal / expectation is that it should grant a specific custom badge immediately when a user replies to a particular topic. The thing is I’m halfway there because the Daily “Backfil…

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## [How do I recover a previous theme](https://meta.discourse.org/t/how-do-i-recover-a-previous-theme/395226)

<div class="topic-metadata">

**Author:** [@Mayank\_Garg](https://meta.discourse.org/u/Mayank_Garg)\
**Replies:** 2\
**Last updated:** [February 4, 2026, 11:49pm UTC](https://meta.discourse.org/t/how-do-i-recover-a-previous-theme/395226 "2026-02-04T23:49:13Z")

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Hii All, I attempted to configure a local theme as a component, but it did not function as expected. I subsequently tried to reconfigure the local theme as a child theme to my original parent theme. This process took pl…

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## [Body of message in /admin/email-logs/rejected is sometimes displayed as gobbledegook](https://meta.discourse.org/t/body-of-message-in-admin-email-logs-rejected-is-sometimes-displayed-as-gobbledegook/387320)

<div class="topic-metadata">

**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 6\
**Last updated:** [February 4, 2026, 2:54pm UTC](https://meta.discourse.org/t/body-of-message-in-admin-email-logs-rejected-is-sometimes-displayed-as-gobbledegook/387320 "2026-02-04T14:54:17Z")

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Sometimes it displays as plain text as expected, but sometimes it displays the way characters are shown when the encoding is wrong – question marks within diamond symbols, question marks within squares, etc.

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## [How to change Discourse splash animation?](https://meta.discourse.org/t/how-to-change-discourse-splash-animation/234251)

<div class="topic-metadata">

**Author:** [@thimiraonline](https://meta.discourse.org/u/thimiraonline)\
**Replies:** 9\
**Last updated:** [February 4, 2026, 2:43pm UTC](https://meta.discourse.org/t/how-to-change-discourse-splash-animation/234251 "2026-02-04T14:43:57Z")

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I want to replace the Discourse splash animation with the Pulse animation. (please check the animation in codepen) How should I do it?

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## [Change loading animation](https://meta.discourse.org/t/change-loading-animation/353990)

<div class="topic-metadata">

**Author:** [@Timelord](https://meta.discourse.org/u/Timelord)\
**Replies:** 2\
**Last updated:** [February 4, 2026, 2:43pm UTC](https://meta.discourse.org/t/change-loading-animation/353990 "2026-02-04T14:43:03Z")

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Does anyone know if it is possible to change the loading animation when you first hit a Discourse site? The four or five circular dots…

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## [How does Discourse rewind count chat messages in the past year?](https://meta.discourse.org/t/how-does-discourse-rewind-count-chat-messages-in-the-past-year/395078)

<div class="topic-metadata">

**Author:** [@Moin](https://meta.discourse.org/u/Moin)\
**Replies:** 3\
**Last updated:** [February 4, 2026, 11:53am UTC](https://meta.discourse.org/t/how-does-discourse-rewind-count-chat-messages-in-the-past-year/395078 "2026-02-04T11:53:47Z")

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Image taken from Own username and avatar displayed when looking at other people’s Rewinds I noticed that the chat section in my rewind on Meta was no longer available after my last message in the lounge channel was o…

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## [Tags are replaced for a string](https://meta.discourse.org/t/tags-are-replaced-for-a-string/395112)

<div class="topic-metadata">

**Author:** [@eisammy](https://meta.discourse.org/u/eisammy)\
**Replies:** 1\
**Last updated:** [February 4, 2026, 6:12am UTC](https://meta.discourse.org/t/tags-are-replaced-for-a-string/395112 "2026-02-04T06:12:10Z")

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I lost something?

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## [Error while processing route: adminGroups.index](https://meta.discourse.org/t/error-while-processing-route-admingroups-index/395008)

<div class="topic-metadata">

**Author:** [@bdfl](https://meta.discourse.org/u/bdfl)\
**Replies:** 2\
**Last updated:** [February 3, 2026, 9:30pm UTC](https://meta.discourse.org/t/error-while-processing-route-admingroups-index/395008 "2026-02-03T21:30:38Z")

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Hi, sorry if this isn’t the right place to post this. I upgraded to ESR v2026.1.0 (c013d80bc7) and I can’t reach my groups page in production on Docker. I have no problem in dev on Ruby/Rails. The problem persists with …

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## [Unexpected link and formatting issues in discourse posts](https://meta.discourse.org/t/unexpected-link-and-formatting-issues-in-discourse-posts/394984)

<div class="topic-metadata">

**Author:** [@kayla868](https://meta.discourse.org/u/kayla868)\
**Replies:** 1\
**Last updated:** [February 3, 2026, 2:27pm UTC](https://meta.discourse.org/t/unexpected-link-and-formatting-issues-in-discourse-posts/394984 "2026-02-03T14:27:52Z")

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Hi everyone, I’ve noticed that when I add a plain url like https://telenrquiztoday.pk inside a normal sentence, sometimes the preview shows odd spacing or breaks the line in weird ways. Could this be related to how disco…

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## [Pinned topic summary is using first-line link text instead of body text](https://meta.discourse.org/t/pinned-topic-summary-is-using-first-line-link-text-instead-of-body-text/394290)

<div class="topic-metadata">

**Author:** [@Brandon007](https://meta.discourse.org/u/Brandon007)\
**Replies:** 8\
**Last updated:** [February 3, 2026, 1:23pm UTC](https://meta.discourse.org/t/pinned-topic-summary-is-using-first-line-link-text-instead-of-body-text/394290 "2026-02-03T13:23:57Z")

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Hey folks! When you pin a post, a summary is displayed under it when on the Latest section. Unfortunately, the first line of my post displays the link and then the text of the post. This distorts the reading of the summ…

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## [Correct Timezone - 1h diffrence in Chat](https://meta.discourse.org/t/correct-timezone-1h-diffrence-in-chat/394257)

<div class="topic-metadata">

**Author:** [@Lukasz\_Bak](https://meta.discourse.org/u/Lukasz_Bak)\
**Replies:** 1\
**Last updated:** [February 3, 2026, 8:01am UTC](https://meta.discourse.org/t/correct-timezone-1h-diffrence-in-chat/394257 "2026-02-03T08:01:01Z")

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Hi, im just install Discourse on my Debian 13 VPS with Docker. I have big issue with Time, TimeZone i set Europe/Warsaw, on Debian same. But when im write something on Chat, it is alsways +1h and i dont know why …

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## [Onebox failed for videos \>5MB: Servers returning 200 OK instead of 206 Partial Content](https://meta.discourse.org/t/onebox-failed-for-videos-5mb-servers-returning-200-ok-instead-of-206-partial-content/395007)

<div class="topic-metadata">

**Author:** [@copymonopoly](https://meta.discourse.org/u/copymonopoly)\
**Replies:** 0\
**Last updated:** [February 3, 2026, 6:15am UTC](https://meta.discourse.org/t/onebox-failed-for-videos-5mb-servers-returning-200-ok-instead-of-206-partial-content/395007 "2026-02-03T06:15:45Z")

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Hi everyone, I’m running into a specific issue where videos larger than 5MB fail to generate Onebox previews on my Discourse instance (standard Docker install), whereas the same video links work perfectly on other Disco…

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## [Discourse HA Local Install - Certificate Problem](https://meta.discourse.org/t/discourse-ha-local-install-certificate-problem/394861)

<div class="topic-metadata">

**Author:** [@Octoberon](https://meta.discourse.org/u/Octoberon)\
**Replies:** 3\
**Last updated:** [February 3, 2026, 12:48am UTC](https://meta.discourse.org/t/discourse-ha-local-install-certificate-problem/394861 "2026-02-03T00:48:42Z")

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I’ve been trying to install an experimental setup with two Ubuntu VMs to run Discourse, an HAProxy server and a fourth one for Postgres/Redis. The servers are not accessible from the internet - it’s just a test system. T…

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## [Avatar upload issue (Ubuntu)](https://meta.discourse.org/t/avatar-upload-issue-ubuntu/394901)

<div class="topic-metadata">

**Author:** [@tom1984](https://meta.discourse.org/u/tom1984)\
**Replies:** 9\
**Last updated:** [February 2, 2026, 10:01pm UTC](https://meta.discourse.org/t/avatar-upload-issue-ubuntu/394901 "2026-02-02T22:01:18Z")

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This was split from the win 11 wsl dev environment setup thread. My issues relate to a dev setup (non-docker) installed on ubuntu 22.04.3 …Thanks for this, I had to do some extra manual steps though as the edited insta…

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## [OIDC login via Discourse iOS app occasionally fails with csrf\_detected on callback](https://meta.discourse.org/t/oidc-login-via-discourse-ios-app-occasionally-fails-with-csrf-detected-on-callback/394838)

<div class="topic-metadata">

**Author:** [@Ethsim2](https://meta.discourse.org/u/Ethsim2)\
**Replies:** 4\
**Last updated:** [February 2, 2026, 8:46pm UTC](https://meta.discourse.org/t/oidc-login-via-discourse-ios-app-occasionally-fails-with-csrf-detected-on-callback/394838 "2026-02-02T20:46:42Z")

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Hi, I’m running Discourse ( 2026.2.0-latest (f7cec86997))with OpenID Connect (Azure / Entra ID as IdP). I’ve noticed an occasional login failure that only seems to occur when users attempt to sign in via the Discourse …

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## [Cannot find Daily Summary topics except via direct link](https://meta.discourse.org/t/cannot-find-daily-summary-topics-except-via-direct-link/394942)

<div class="topic-metadata">

**Author:** [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)\
**Replies:** 5\
**Last updated:** [February 2, 2026, 1:45pm UTC](https://meta.discourse.org/t/cannot-find-daily-summary-topics-except-via-direct-link/394942 "2026-02-02T13:45:14Z")

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Here on Meta, I cannot find the Daily Summary topics. I have them muted, as well as the whole #site-feedback:forum-summaries category. The only unmuted topic is the Weekly Summary (but I don’t see that since the whole ca…

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## [How to enable weekly activity summary emails for moderator groups across multiple categories](https://meta.discourse.org/t/how-to-enable-weekly-activity-summary-emails-for-moderator-groups-across-multiple-categories/394923)

<div class="topic-metadata">

**Author:** [@S.AAKASH\_MUTHIAH](https://meta.discourse.org/u/S.AAKASH_MUTHIAH)\
**Replies:** 0\
**Last updated:** [February 2, 2026, 11:23am UTC](https://meta.discourse.org/t/how-to-enable-weekly-activity-summary-emails-for-moderator-groups-across-multiple-categories/394923 "2026-02-02T11:23:50Z")

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Hello Team, We are using Discourse and would like to configure weekly activity summary (digest) emails for moderators based on the categories they moderate. Our setup uses moderator groups (for example: Category A Mode…

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## [Onboarding: Discobot, automated messages, other options?](https://meta.discourse.org/t/onboarding-discobot-automated-messages-other-options/394898)

<div class="topic-metadata">

**Author:** [@stephtara](https://meta.discourse.org/u/stephtara)\
**Replies:** 6\
**Last updated:** [February 2, 2026, 8:49am UTC](https://meta.discourse.org/t/onboarding-discobot-automated-messages-other-options/394898 "2026-02-02T08:49:48Z")

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I’m not sure how best to go about onboarding my members. Discobot seems like a good start but I’d like to also include “community specific” things in the tutorials (related to the subject of our community), is that possi…

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## [What is the correct process for custom automation?](https://meta.discourse.org/t/topic/394869)

<div class="topic-metadata">

**Author:** [@qi\_lu](https://meta.discourse.org/u/qi_lu)\
**Replies:** 8\
**Last updated:** [February 1, 2026, 3:58pm UTC](https://meta.discourse.org/t/topic/394869 "2026-02-01T15:58:48Z")

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I am a beginner and have some questions about creating custom automation tutorials. I first tried writing an automation script directly in the GitHub Codespace development environment (I don't know the syntax; the code was written by Claude). After modification, the file structure should look like this: plugins/automation/ ├── lib/ │ └── discourse\_automation/ │ ├── scripts.rb # Modified │ └─...

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## [After update, Discourse is in English although default\_locale seems et to French](https://meta.discourse.org/t/after-update-discourse-is-in-english-although-default-locale-seems-et-to-french/394859)

<div class="topic-metadata">

**Author:** [@stephtara](https://meta.discourse.org/u/stephtara)\
**Replies:** 5\
**Last updated:** [February 1, 2026, 11:50am UTC](https://meta.discourse.org/t/after-update-discourse-is-in-english-although-default-locale-seems-et-to-french/394859 "2026-02-01T11:50:57Z")

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I just updated Discourse (for the first time! yay me!) and it seems to have worked :crossed\_fingers: except that the interface is now English instead of French. Am I missing something? Here it is: https://discourse.diabe…

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## [Turn off email for all users](https://meta.discourse.org/t/turn-off-email-for-all-users/394870)

<div class="topic-metadata">

**Author:** [@Andro](https://meta.discourse.org/u/Andro)\
**Replies:** 1\
**Last updated:** [February 1, 2026, 4:24am UTC](https://meta.discourse.org/t/turn-off-email-for-all-users/394870 "2026-02-01T04:24:48Z")

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I can’t find it - is there an option to turn off outbound email for all users at once?

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## [Created a user from command line. Supposedly active, but isn't?](https://meta.discourse.org/t/created-a-user-from-command-line-supposedly-active-but-isnt/394837)

<div class="topic-metadata">

**Author:** [@Canapin](https://meta.discourse.org/u/Canapin)\
**Replies:** 1\
**Last updated:** [January 31, 2026, 11:33am UTC](https://meta.discourse.org/t/created-a-user-from-command-line-supposedly-active-but-isnt/394837 "2026-01-31T11:33:35Z")

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bundle exec rake admin:create Email: canapin3@gmail.com Password: Repeat password: Ensuring account is active! Account created successfully with username user3 Do you want to grant Admin privileges to this account…

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## [How to add custom css in Horizon theme?](https://meta.discourse.org/t/horizon-css/394831)

<div class="topic-metadata">

**Author:** [@woodchen-ink](https://meta.discourse.org/u/woodchen-ink)\
**Replies:** 2\
**Last updated:** [January 31, 2026, 8:17am UTC](https://meta.discourse.org/t/horizon-css/394831 "2026-01-31T08:17:43Z")

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The default theme I can add here: But where is the Horizon theme? Thanks

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## [SMTP Settings Missing After Install](https://meta.discourse.org/t/smtp-settings-missing-after-install/394622)

<div class="topic-metadata">

**Author:** [@Timelord](https://meta.discourse.org/u/Timelord)\
**Replies:** 6\
**Last updated:** [January 31, 2026, 1:17am UTC](https://meta.discourse.org/t/smtp-settings-missing-after-install/394622 "2026-01-31T01:17:57Z")

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Just ran through the installer for the first time. I did enter SMTP details, however I am seeing this in the server SMTP settings. Has the SMTP settings moved elsewhere for me to have a look at? In app.yml, I see the …

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## [Text gets mysteriously reversed in AI Summarization payload](https://meta.discourse.org/t/text-gets-mysteriously-reversed-in-ai-summarization-payload/394727)

<div class="topic-metadata">

**Author:** [@markschmucker](https://meta.discourse.org/u/markschmucker)\
**Replies:** 3\
**Last updated:** [January 30, 2026, 11:41pm UTC](https://meta.discourse.org/t/text-gets-mysteriously-reversed-in-ai-summarization-payload/394727 "2026-01-30T23:41:49Z")

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Most of my summaries are failing, because some of the text sent to the LLM is reversed(!). If the post is simply: This post is to test whether sections of text get reversed in the payload sent to the AI endpoint. it …

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## [Category Images](https://meta.discourse.org/t/category-images/394688)

<div class="topic-metadata">

**Author:** [@soraiden](https://meta.discourse.org/u/soraiden)\
**Replies:** 7\
**Last updated:** [January 30, 2026, 5:06pm UTC](https://meta.discourse.org/t/category-images/394688 "2026-01-30T17:06:51Z")

</div>

I used to have an image set for each of my categories on Lettuce Craft. My forum was updated last night and now they are no longer appearing. Unfortunately, it’s been so long since I setup the community, I don’t recall…

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