# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=330

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 331

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## [How to not put tags of a topic in alphabetical order](https://meta.discourse.org/t/how-to-not-put-tags-of-a-topic-in-alphabetical-order/253071)

<div class="topic-metadata">

**Author:** [@Jagster](https://meta.discourse.org/u/Jagster)\
**Replies:** 3\
**Last updated:** [January 27, 2023, 10:55am UTC](https://meta.discourse.org/t/how-to-not-put-tags-of-a-topic-in-alphabetical-order/253071 "2023-01-27T10:55:26Z")

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I use tags instead categories on my forum. I would like to keep them in the order I want and get some logic there in the meaning not a list but a sentence. That is not any real issue, because tags are ment to click or ac…

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## [How do I remove the option for users to delete themselves?](https://meta.discourse.org/t/how-do-i-remove-the-option-for-users-to-delete-themselves/253075)

<div class="topic-metadata">

**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 1\
**Last updated:** [January 27, 2023, 9:15am UTC](https://meta.discourse.org/t/how-do-i-remove-the-option-for-users-to-delete-themselves/253075 "2023-01-27T09:15:00Z")

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How do I remove the option for users to delete themselves?

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## [Cannot see adsense ads - using official discourse ad plugin](https://meta.discourse.org/t/cannot-see-adsense-ads-using-official-discourse-ad-plugin/124194)

<div class="topic-metadata">

**Author:** [@Cybi](https://meta.discourse.org/u/Cybi)\
**Replies:** 3\
**Last updated:** [January 27, 2023, 5:08am UTC](https://meta.discourse.org/t/cannot-see-adsense-ads-using-official-discourse-ad-plugin/124194 "2023-01-27T05:08:09Z")

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There were previous topics relating to this issue, but none of them helped!! I have copy/pasted the code from google adsense for account activation. Every time google says code is not pasted in the format needed and acc…

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## [Change channel slug after the channel has been created](https://meta.discourse.org/t/change-channel-slug-after-the-channel-has-been-created/252993)

<div class="topic-metadata">

**Author:** [@hiddenseal](https://meta.discourse.org/u/hiddenseal)\
**Replies:** 1\
**Last updated:** [January 26, 2023, 9:36pm UTC](https://meta.discourse.org/t/change-channel-slug-after-the-channel-has-been-created/252993 "2023-01-26T21:36:35Z")

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Continuing the discussion from 3.1.0.beta2: Security fixes, new API scopes and more: This is great! Thank you! A question, though, is it possible to change the slug of the channel post-creation? I do realize there’s no…

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## [Can I filter a topic list by category AND user?](https://meta.discourse.org/t/can-i-filter-a-topic-list-by-category-and-user/124173)

<div class="topic-metadata">

**Author:** [@bartv](https://meta.discourse.org/u/bartv)\
**Replies:** 4\
**Last updated:** [July 28, 2019, 10:32am UTC](https://meta.discourse.org/t/can-i-filter-a-topic-list-by-category-and-user/124173 "2019-07-28T10:32:14Z")

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Hi, Is there a way I can filter a topic list by category and the user who started a topic? I’d like to combine this with Topic List Previews to generate a personal portfolio for my users. Similar to how categories+tags…

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## [Get rid of ad in Discourse Ad](https://meta.discourse.org/t/get-rid-of-ad-in-discourse-ad/252985)

<div class="topic-metadata">

**Author:** [@codergautam](https://meta.discourse.org/u/codergautam)\
**Replies:** 2\
**Last updated:** [January 26, 2023, 4:37pm UTC](https://meta.discourse.org/t/get-rid-of-ad-in-discourse-ad/252985 "2023-01-26T16:37:04Z")

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I have set up the Discourse Ad plugin on my site, and the ads are showing. Only problem is, I want to disable this floating ad at the bottom of the page. I have only enabled this one ad, which shows at the top of the…

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## [Suspending imported users with no recorded IP addresses lists most others as "same IP"](https://meta.discourse.org/t/suspending-imported-users-with-no-recorded-ip-addresses-lists-most-others-as-same-ip/252970)

<div class="topic-metadata">

**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 0\
**Last updated:** [January 26, 2023, 1:05pm UTC](https://meta.discourse.org/t/suspending-imported-users-with-no-recorded-ip-addresses-lists-most-others-as-same-ip/252970 "2023-01-26T13:05:16Z")

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Hi there, little quirk I just discovered that might be considered a bug: When manually suspending a user that was imported from my previous forum engine and never logged in to the Discourse site, it suggests I also revie…

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## [How to add beautiful banner like discourse home page](https://meta.discourse.org/t/how-to-add-beautiful-banner-like-discourse-home-page/206523)

<div class="topic-metadata">

**Author:** [@Phenix1997](https://meta.discourse.org/u/Phenix1997)\
**Replies:** 10\
**Last updated:** [January 26, 2023, 12:32pm UTC](https://meta.discourse.org/t/how-to-add-beautiful-banner-like-discourse-home-page/206523 "2023-01-26T12:32:26Z")

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I want to add some additions that allow placing a banner to welcome visitors, I check all themes any plugins or extras

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## [Any advice on how to save space?](https://meta.discourse.org/t/any-advice-on-how-to-save-space/252779)

<div class="topic-metadata">

**Author:** [@debryc](https://meta.discourse.org/u/debryc)\
**Replies:** 24\
**Last updated:** [January 26, 2023, 12:29pm UTC](https://meta.discourse.org/t/any-advice-on-how-to-save-space/252779 "2023-01-26T12:29:29Z")

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We run a self-hosted Discourse site on DigitalOcean and have a 25 GB Disk. I just tried to update our Discourse image and got a you will need more space to continue message. After cleaning the docker image and containers…

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## [Mail-receiver won’t deliver mail to Discourse](https://meta.discourse.org/t/mail-receiver-won-t-deliver-mail-to-discourse/283811)

<div class="topic-metadata">

**Author:** [@MathiasFoster](https://meta.discourse.org/u/MathiasFoster)\
**Replies:** 16\
**Last updated:** [January 26, 2023, 10:52am UTC](https://meta.discourse.org/t/mail-receiver-won-t-deliver-mail-to-discourse/283811 "2023-01-26T10:52:30Z")

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I made this mistake, and left discourse.example.com in the mail-receiver.yml file. I have fixed this now, but mail-receiver doesn’t seem to be ‘getting’ the new details. How do I ‘reset’ mail-receiver (e.g. what is th…

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## [How to check users' registered emails from the admin page?](https://meta.discourse.org/t/how-to-check-users-registered-emails-from-the-admin-page/252950)

<div class="topic-metadata">

**Author:** [@RHEE](https://meta.discourse.org/u/RHEE)\
**Replies:** 1\
**Last updated:** [January 26, 2023, 7:43am UTC](https://meta.discourse.org/t/how-to-check-users-registered-emails-from-the-admin-page/252950 "2023-01-26T07:43:25Z")

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From the admin -\> User page, I can only see their nickname(handler) of each forum member, but no where to find their registered email. How am I supposed to get this information?

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## [Upgrade from 2.8.0.beta10 to 3.1.0.beta1 failed on Ubuntu 16.04](https://meta.discourse.org/t/upgrade-from-2-8-0-beta10-to-3-1-0-beta1-failed-on-ubuntu-16-04/252929)

<div class="topic-metadata">

**Author:** [@jmiranda](https://meta.discourse.org/u/jmiranda)\
**Replies:** 2\
**Last updated:** [January 26, 2023, 5:35am UTC](https://meta.discourse.org/t/upgrade-from-2-8-0-beta10-to-3-1-0-beta1-failed-on-ubuntu-16-04/252929 "2023-01-26T05:35:04Z")

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My self-hosted discourse instance is running on a digital ocean droplet on an EOL’d version of Ubuntu 16.04 so I’m ok if there’s no way to come back from this. However, I only have a database backup from a week ago so I…

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## [Corrupt indexes in PG12, how do I fix?](https://meta.discourse.org/t/corrupt-indexes-in-pg12-how-do-i-fix/152570)

<div class="topic-metadata">

**Author:** [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)\
**Replies:** 43\
**Last updated:** [January 26, 2023, 5:16am UTC](https://meta.discourse.org/t/corrupt-indexes-in-pg12-how-do-i-fix/152570 "2023-01-26T05:16:35Z")

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Sorry for bumping this once again, I got a very strange discourse=# REINDEX SCHEMA CONCURRENTLY public; ERROR: could not create unique index "index\_tags\_on\_name\_ccnew" DETAIL: Key (name)=(chronicillness) is duplicated…

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## [Is it possible to login into the postgres database inside the docker image?](https://meta.discourse.org/t/is-it-possible-to-login-into-the-postgres-database-inside-the-docker-image/35167)

<div class="topic-metadata">

**Author:** [@badr](https://meta.discourse.org/u/badr)\
**Replies:** 6\
**Last updated:** [January 26, 2023, 4:29am UTC](https://meta.discourse.org/t/is-it-possible-to-login-into-the-postgres-database-inside-the-docker-image/35167 "2023-01-26T04:29:27Z")

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Hello, I need to integrate a product on my discourse by adding some tables to the discourse db in postgres. Where can I find the username and password for the PostGres DB Discourse is using. I also wanted to ask if I …

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## [Self-hosted upgrade to 3.1.0.beta2 with typical multi-container install requires extra downtime](https://meta.discourse.org/t/self-hosted-upgrade-to-3-1-0-beta2-with-typical-multi-container-install-requires-extra-downtime/252916)

<div class="topic-metadata">

**Author:** [@mcdanlj](https://meta.discourse.org/u/mcdanlj)\
**Replies:** 7\
**Last updated:** [January 26, 2023, 3:54am UTC](https://meta.discourse.org/t/self-hosted-upgrade-to-3-1-0-beta2-with-typical-multi-container-install-requires-extra-downtime/252916 "2023-01-26T03:54:29Z")

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I updated my sites from 3.1.0.beta1 to 3.1.0.beta2, and after bootstrapping the new version, but before destroying the old app containers and starting new ones, at least one of those sites started giving the generic erro…

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## [Failed upgrade from 2.9.0.beta14 to 3.1.0.beta](https://meta.discourse.org/t/failed-upgrade-from-2-9-0-beta14-to-3-1-0-beta/252551)

<div class="topic-metadata">

**Author:** [@xyzzy](https://meta.discourse.org/u/xyzzy)\
**Replies:** 10\
**Last updated:** [January 25, 2023, 9:20pm UTC](https://meta.discourse.org/t/failed-upgrade-from-2-9-0-beta14-to-3-1-0-beta/252551 "2023-01-25T21:20:09Z")

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I upgrade every month, always on a few development systems first, then production. During this month’s cycle, the upgrade failed on the 1st development system. docker\_manager upgraded fine but the discourse upgrade fai…

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## [Why and how do Discourse forums work when offline?](https://meta.discourse.org/t/why-and-how-do-discourse-forums-work-when-offline/252881)

<div class="topic-metadata">

**Author:** [@twofoursixeight](https://meta.discourse.org/u/twofoursixeight)\
**Replies:** 2\
**Last updated:** [January 25, 2023, 8:34pm UTC](https://meta.discourse.org/t/why-and-how-do-discourse-forums-work-when-offline/252881 "2023-01-25T20:34:12Z")

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Hello. I would like to know why there is a feature where you can use Discourse offline? (It partially works, some of the user cards work, and a few topics are loadable.) However, the issue is that it lacks functionality …

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## ['noreplies' reporting question](https://meta.discourse.org/t/noreplies-reporting-question/252896)

<div class="topic-metadata">

**Author:** [@krisfreedain](https://meta.discourse.org/u/krisfreedain)\
**Replies:** 0\
**Last updated:** [January 25, 2023, 7:00pm UTC](https://meta.discourse.org/t/noreplies-reporting-question/252896 "2023-01-25T19:00:58Z")

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I could use some help with reporting. Does anyone have a good report for showing open topics, by category? Perfect report would be: Category / Number topics with no response / last X days / link to topic I know I can …

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## [Reports is not loading](https://meta.discourse.org/t/reports-is-not-loading/252697)

<div class="topic-metadata">

**Author:** [@Swarndeep\_Poddar](https://meta.discourse.org/u/Swarndeep_Poddar)\
**Replies:** 4\
**Last updated:** [January 25, 2023, 5:24pm UTC](https://meta.discourse.org/t/reports-is-not-loading/252697 "2023-01-25T17:24:44Z")

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Not able to load the reports Login | HSTS Redirection Community. when we click on any of reports it just show the loader. Clicking on any of above reports , show just loader. What is the issue? how can resolve i…

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## [Best way to add custom emoji codes?](https://meta.discourse.org/t/best-way-to-add-custom-emoji-codes/250966)

<div class="topic-metadata">

**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 1\
**Last updated:** [January 25, 2023, 1:11pm UTC](https://meta.discourse.org/t/best-way-to-add-custom-emoji-codes/250966 "2023-01-25T13:11:06Z")

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Hi there, I’m trying to figure out the best way to clean up a bunch of emoji codes from my Drupal forum import (many of which were created when they were still known as “smiley” sets and “emoji” wasn’t even in our vocabu…

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## [Has the mentions tab been combined with replies?](https://meta.discourse.org/t/has-the-mentions-tab-been-combined-with-replies/252120)

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**Author:** [@traceymoko](https://meta.discourse.org/u/traceymoko)\
**Replies:** 7\
**Last updated:** [January 25, 2023, 1:02pm UTC](https://meta.discourse.org/t/has-the-mentions-tab-been-combined-with-replies/252120 "2023-01-25T13:02:38Z")

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For this picture of the notification tab, there seems to be a separate @ tab for mentions. Just wondering if this has now been included under the replies tab or if there’s a separate setting to toggle this somewhere.

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## [Is there a way to see a list of all Unlisted topics?](https://meta.discourse.org/t/is-there-a-way-to-see-a-list-of-all-unlisted-topics/252841)

<div class="topic-metadata">

**Author:** [@Vikteur](https://meta.discourse.org/u/Vikteur)\
**Replies:** 6\
**Last updated:** [January 25, 2023, 10:14am UTC](https://meta.discourse.org/t/is-there-a-way-to-see-a-list-of-all-unlisted-topics/252841 "2023-01-25T10:14:16Z")

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Thanks for the nice comparison! One question though: is there a way to search for unlisted topics, or see them all in one place? I am a moderator and I want to see topics that have been unlisted by other moderators, i…

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## [Deactivated users and statistics](https://meta.discourse.org/t/deactivated-users-and-statistics/252835)

<div class="topic-metadata">

**Author:** [@sebastianh](https://meta.discourse.org/u/sebastianh)\
**Replies:** 0\
**Last updated:** [January 25, 2023, 9:28am UTC](https://meta.discourse.org/t/deactivated-users-and-statistics/252835 "2023-01-25T09:28:43Z")

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Probably just a random question, couldn’t find a good answer though: If I deactivate users, are those excluded from various stats and the total count of user groups by TL etc? I have a lot of cruft to clean up (my forum…

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## [./launcher rebuild app for old 1.6 discourse not working](https://meta.discourse.org/t/launcher-rebuild-app-for-old-1-6-discourse-not-working/252726)

<div class="topic-metadata">

**Author:** [@bobpies](https://meta.discourse.org/u/bobpies)\
**Replies:** 12\
**Last updated:** [January 25, 2023, 9:19am UTC](https://meta.discourse.org/t/launcher-rebuild-app-for-old-1-6-discourse-not-working/252726 "2023-01-25T09:19:25Z")

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final piece of the puzzle here for me I have my old forums that i have just moved to a new location but i still need access - i edited the app.yml to change the domain name and then ran ./launcher/ rebuild app --skip-pr…

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## [Which system user account(s) should Discourse spawned processes run as?](https://meta.discourse.org/t/which-system-user-account-s-should-discourse-spawned-processes-run-as/252723)

<div class="topic-metadata">

**Author:** [@rahim123](https://meta.discourse.org/u/rahim123)\
**Replies:** 5\
**Last updated:** [January 25, 2023, 4:18am UTC](https://meta.discourse.org/t/which-system-user-account-s-should-discourse-spawned-processes-run-as/252723 "2023-01-25T04:18:35Z")

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Hi there, I’m trying to figure out why and how some of the processes that Discourse spawns are running under my non-root normal Linux user account: I’m currently running Discourse on top of Clear Linux, so it’s not q…

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## ["Last Post" and "Seen" do not add up](https://meta.discourse.org/t/last-post-and-seen-do-not-add-up/35957)

<div class="topic-metadata">

**Author:** [@henrikbg](https://meta.discourse.org/u/henrikbg)\
**Replies:** 3\
**Last updated:** [January 24, 2023, 11:28pm UTC](https://meta.discourse.org/t/last-post-and-seen-do-not-add-up/35957 "2023-01-24T23:28:40Z")

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I’ve encountered this several times already. It doesn’t seem logical in my mind. You would have to be Seen to Post right?

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## [Does a Member Directory Exist?](https://meta.discourse.org/t/does-a-member-directory-exist/252630)

<div class="topic-metadata">

**Author:** [@Pete\_Smith](https://meta.discourse.org/u/Pete_Smith)\
**Replies:** 5\
**Last updated:** [January 24, 2023, 7:57pm UTC](https://meta.discourse.org/t/does-a-member-directory-exist/252630 "2023-01-24T19:57:41Z")

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Does a plugin like this exist? I want a user directory that lives on a seperate domain name. If my community lives at forum.mycommunity.com, I want a member directory to live on directory.mycommunity.com. The user dire…

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## [Syncing Production to Staging](https://meta.discourse.org/t/syncing-production-to-staging/109801)

<div class="topic-metadata">

**Author:** [@csmu](https://meta.discourse.org/u/csmu)\
**Replies:** 4\
**Last updated:** [January 24, 2023, 7:25pm UTC](https://meta.discourse.org/t/syncing-production-to-staging/109801 "2023-01-24T19:25:55Z")

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Given we have different settings on a staging site, mainly Url is different Auth0 settings are different and Email is disabled what would be a good way to get the latest data from a production discourse site into a st…

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## [Discourse not supported on DuckDuckGo browser because of AndroidWebView](https://meta.discourse.org/t/discourse-not-supported-on-duckduckgo-browser-because-of-androidwebview/252751)

<div class="topic-metadata">

**Author:** [@Mania](https://meta.discourse.org/u/Mania)\
**Replies:** 12\
**Last updated:** [January 24, 2023, 6:03pm UTC](https://meta.discourse.org/t/discourse-not-supported-on-duckduckgo-browser-because-of-androidwebview/252751 "2023-01-24T18:03:39Z")

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Can anyone tell me how to fix this issue? It was working fine yesterday but has stopped now. I really do not want to migrate to another browser so can anyone tell me a way to fix this.

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## [Email for completion not sending because smtp are not correct](https://meta.discourse.org/t/email-for-completion-not-sending-because-smtp-are-not-correct/252528)

<div class="topic-metadata">

**Author:** [@Critical\_DevX](https://meta.discourse.org/u/Critical_DevX)\
**Replies:** 21\
**Last updated:** [January 24, 2023, 3:38pm UTC](https://meta.discourse.org/t/email-for-completion-not-sending-because-smtp-are-not-correct/252528 "2023-01-24T15:38:30Z")

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Hi! I just installed Discourse and my STMP Details are correct but I still do not get emails I reran everything. My details were: Admin: devxorwhatever@gmail.com Then I used a mailgun account for the rest it was like …

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