# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=331

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 332

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## [403 Error After Fresh Install](https://meta.discourse.org/t/403-error-after-fresh-install/208767)

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**Author:** [@brettdev](https://meta.discourse.org/u/brettdev)\
**Replies:** 5\
**Last updated:** [January 24, 2023, 3:20pm UTC](https://meta.discourse.org/t/403-error-after-fresh-install/208767 "2023-01-24T15:20:12Z")

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I’m new to Discourse, I have set up a Digital Ocean droplet and used their Discourse marketplace app. The install went fine, I pointed my domain to the IP address (a record) However, when I type in the subdomain I get …

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## [Creating new User error after upgrade PG::UniqueViolation Duplicate Key](https://meta.discourse.org/t/creating-new-user-error-after-upgrade-pg-uniqueviolation-duplicate-key/252629)

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**Author:** [@bobpies](https://meta.discourse.org/u/bobpies)\
**Replies:** 1\
**Last updated:** [January 24, 2023, 12:21pm UTC](https://meta.discourse.org/t/creating-new-user-error-after-upgrade-pg-uniqueviolation-duplicate-key/252629 "2023-01-24T12:21:43Z")

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I am running from my site from my local dev sever - connecting to a live staging server that discourse is hosted on. I am using discourse\_api. I can run the client.sync\_sso command from my mac terminal and it will crea…

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## [How can I block specific links from oneboxing?](https://meta.discourse.org/t/how-can-i-block-specific-links-from-oneboxing/252579)

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**Author:** [@nathank](https://meta.discourse.org/u/nathank)\
**Replies:** 2\
**Last updated:** [January 24, 2023, 6:37am UTC](https://meta.discourse.org/t/how-can-i-block-specific-links-from-oneboxing/252579 "2023-01-24T06:37:03Z")

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I’m trying to preserve the oneboxing of the homepage of a specific domain, but prevent the oneboxing of any thing more that that. i.e. mydomainofinterest.com makes a onebox mydomainofinterest.com/anything does not Is …

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## [Profile picture setting](https://meta.discourse.org/t/profile-picture-setting/123977)

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**Author:** [@ondrej](https://meta.discourse.org/u/ondrej)\
**Replies:** 2\
**Last updated:** [July 25, 2019, 10:37pm UTC](https://meta.discourse.org/t/profile-picture-setting/123977 "2019-07-25T22:37:08Z")

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Hello, a user is experiencing issues with their profile picture. The setting has been left on since I made the forum: However, it’s setting a default one: Then, it only appears on the user card: I am very co…

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## [How to query gamification score via the API?](https://meta.discourse.org/t/how-to-query-gamification-score-via-the-api/251607)

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**Author:** [@jamesgreenblue](https://meta.discourse.org/u/jamesgreenblue)\
**Replies:** 4\
**Last updated:** [January 23, 2023, 11:46pm UTC](https://meta.discourse.org/t/how-to-query-gamification-score-via-the-api/251607 "2023-01-23T23:46:45Z")

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Phenomenal plugin @Falco :green\_heart: Our community is integrated into a bespoke platform that rewards community engagement as one aspect of an overall membership score, is there any chance that the cheers score could …

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## [Installation Issues... (First Discourse Installation Experience)](https://meta.discourse.org/t/installation-issues-first-discourse-installation-experience/252634)

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**Author:** [@josy38](https://meta.discourse.org/u/josy38)\
**Replies:** 4\
**Last updated:** [January 23, 2023, 6:01pm UTC](https://meta.discourse.org/t/installation-issues-first-discourse-installation-experience/252634 "2023-01-23T18:01:39Z")

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Hi, i try to install discourse for the first time on the official way with the discourse-setup script… on an Arch VPS (testing purposes with a group) - which has a fresh nginx installation - i’ve stopped an deactivated …

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## [Allowed topic users are not visible on public topics](https://meta.discourse.org/t/allowed-topic-users-are-not-visible-on-public-topics/252563)

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**Author:** [@Milvus.Moore](https://meta.discourse.org/u/Milvus.Moore)\
**Replies:** 0\
**Last updated:** [January 23, 2023, 1:47am UTC](https://meta.discourse.org/t/allowed-topic-users-are-not-visible-on-public-topics/252563 "2023-01-23T01:47:47Z")

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To start a conversation with non-members I have to create an email and add them with their email address. When the email is sent, they are included in the conversation and receive all replies. As long as this topic rema…

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## [How can I check whether I have rights to create categories?](https://meta.discourse.org/t/how-can-i-check-whether-i-have-rights-to-create-categories/252583)

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**Author:** [@matkoniecz](https://meta.discourse.org/u/matkoniecz)\
**Replies:** 3\
**Last updated:** [January 23, 2023, 12:20pm UTC](https://meta.discourse.org/t/how-can-i-check-whether-i-have-rights-to-create-categories/252583 "2023-01-23T12:20:24Z")

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I should be an admin, I see an admin panel, I see “READ ME FIRST: Admin Quick Start Guide” But when I go to /categories I see no edit/wrench button promised at How to add categories Maybe somehow I am admin without rig…

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## [Does the advanced user tutorial still exist?](https://meta.discourse.org/t/does-the-advanced-user-tutorial-still-exist/123661)

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**Author:** [@nedbat](https://meta.discourse.org/u/nedbat)\
**Replies:** 14\
**Last updated:** [July 25, 2019, 3:01pm UTC](https://meta.discourse.org/t/does-the-advanced-user-tutorial-still-exist/123661 "2019-07-25T15:01:54Z")

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I see there’s a badge called Licensed, described as “Completed our advanced user tutorial.” Topics here suggest the advanced tutorial can be started by typing “@discobot start advanced user”, but on my hosted instance, …

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## [" undefined method \`deprecated?' for nil:NilClass" on rebuild](https://meta.discourse.org/t/undefined-method-deprecated-for-nil-nilclass-on-rebuild/251711)

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**Author:** [@samyrabih](https://meta.discourse.org/u/samyrabih)\
**Replies:** 22\
**Last updated:** [January 23, 2023, 4:45am UTC](https://meta.discourse.org/t/undefined-method-deprecated-for-nil-nilclass-on-rebuild/251711 "2023-01-23T04:45:55Z")

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Hi ! We are using Discourse on community.museomix.org since many years But I encounter a strange problem when I rebuild the container, it fails with this message: undefined method \`deprecated?' for nil:NilClass Here…

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## [Is there a way to tell a Discourse forum to load all replies/posts in a thread](https://meta.discourse.org/t/is-there-a-way-to-tell-a-discourse-forum-to-load-all-replies-posts-in-a-thread/252569)

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**Author:** [@imthenachoman](https://meta.discourse.org/u/imthenachoman)\
**Replies:** 0\
**Last updated:** [January 23, 2023, 3:53am UTC](https://meta.discourse.org/t/is-there-a-way-to-tell-a-discourse-forum-to-load-all-replies-posts-in-a-thread/252569 "2023-01-23T03:53:19Z")

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I understand that discourse hijacks CTRL+F because not all replies are loaded in the DOM so a browser CTRL+F may not find things that ARE in the thread. This got me wondering about something else I’ve been wanting to fi…

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## [Disabling oneboxes](https://meta.discourse.org/t/disabling-oneboxes/252541)

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**Author:** [@hellcx9rv4](https://meta.discourse.org/u/hellcx9rv4)\
**Replies:** 3\
**Last updated:** [January 23, 2023, 1:07am UTC](https://meta.discourse.org/t/disabling-oneboxes/252541 "2023-01-23T01:07:39Z")

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Hello! Discourse 3 have solution for the old security problems with Onebox? I mean options in the setting to allow generate url preview only for the trust domain like youtube, twitter, vimeo. P Because without with sett…

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## [Unable to backup with error on email\_logs table](https://meta.discourse.org/t/unable-to-backup-with-error-on-email-logs-table/252559)

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**Author:** [@tmarquespt](https://meta.discourse.org/u/tmarquespt)\
**Replies:** 0\
**Last updated:** [January 22, 2023, 10:19pm UTC](https://meta.discourse.org/t/unable-to-backup-with-error-on-email-logs-table/252559 "2023-01-22T22:19:46Z")

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Hi, we have a discourse instance that we are unable to backup (and upgrade) for quite sometime. When running backup we get this error pg\_dump: dumping contents of table "public.email\_change\_requests" pg\_dump: processi…

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## [Sort or Order post with combination of both (Replies + Activity)](https://meta.discourse.org/t/sort-or-order-post-with-combination-of-both-replies-activity/252165)

<div class="topic-metadata">

**Author:** [@usman](https://meta.discourse.org/u/usman)\
**Replies:** 3\
**Last updated:** [January 22, 2023, 8:39pm UTC](https://meta.discourse.org/t/sort-or-order-post-with-combination-of-both-replies-activity/252165 "2023-01-22T20:39:30Z")

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I am looking for a way if can sort or order the users posts while combining both (Replies + Activity) Selecting only one of them does not do well as then I either miss the posts with fewer replies or miss the activit…

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## [How to create menu links for everyone to access?](https://meta.discourse.org/t/how-to-create-menu-links-for-everyone-to-access/252462)

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**Author:** [@xebiyen](https://meta.discourse.org/u/xebiyen)\
**Replies:** 4\
**Last updated:** [January 22, 2023, 4:46pm UTC](https://meta.discourse.org/t/how-to-create-menu-links-for-everyone-to-access/252462 "2023-01-22T16:46:04Z")

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Example, this link below, the person who uses it, will have to change my use of the link to put hers to work! But how do you get that same link for everyone to click on without having to change the user? I want to ha…

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## [Unable to boostrap Discourse since last upgrade](https://meta.discourse.org/t/unable-to-boostrap-discourse-since-last-upgrade/252547)

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**Author:** [@Marcell\_Csendes](https://meta.discourse.org/u/Marcell_Csendes)\
**Replies:** 4\
**Last updated:** [January 22, 2023, 4:55pm UTC](https://meta.discourse.org/t/unable-to-boostrap-discourse-since-last-upgrade/252547 "2023-01-22T16:55:12Z")

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Hello, I have failed the last upgrade and when I was trying to rebuld the app through CLI, I received this error message. No idea why it’s trying to create a new database tho… I already have data within it. I have alrea…

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## [Forum crashing a lot and always giving error 500 and error 503 and Error code 502](https://meta.discourse.org/t/forum-crashing-a-lot-and-always-giving-error-500-and-error-503-and-error-code-502/252469)

<div class="topic-metadata">

**Author:** [@xebiyen](https://meta.discourse.org/u/xebiyen)\
**Replies:** 13\
**Last updated:** [January 22, 2023, 4:37pm UTC](https://meta.discourse.org/t/forum-crashing-a-lot-and-always-giving-error-500-and-error-503-and-error-code-502/252469 "2023-01-22T16:37:07Z")

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this happened after i switched servers Is there any command to clean or do something to improve?

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## [Is it possible to disable the email system?](https://meta.discourse.org/t/is-it-possible-to-disable-the-email-system/252494)

<div class="topic-metadata">

**Author:** [@bigneshwardas](https://meta.discourse.org/u/bigneshwardas)\
**Replies:** 2\
**Last updated:** [January 22, 2023, 2:42pm UTC](https://meta.discourse.org/t/is-it-possible-to-disable-the-email-system/252494 "2023-01-22T14:42:58Z")

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We are using Discourse on our website. The official link is here. We want to disable all the email systems on our forum. We don’t want to send any kind of email to any user from our website. We also removed the sign-u…

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## [Error during upgrading from Beta 3.1.x to latest](https://meta.discourse.org/t/error-during-upgrading-from-beta-3-1-x-to-latest/252427)

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**Author:** [@uwe\_keim](https://meta.discourse.org/u/uwe_keim)\
**Replies:** 2\
**Last updated:** [January 20, 2023, 4:15pm UTC](https://meta.discourse.org/t/error-during-upgrading-from-beta-3-1-x-to-latest/252427 "2023-01-20T16:15:13Z")

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Doing an upgrade approx. every 2 to 3 days the last updated succeeded. Today’s update via the /admin/upgrade URL first failed. Then I did the usual: cd /var/discourse sudo git pull sudo ./launcher rebuild app This al…

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## [How to create a new staff group / add admin perms to specific group](https://meta.discourse.org/t/how-to-create-a-new-staff-group-add-admin-perms-to-specific-group/123861)

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**Author:** [@Karma\_Frenzoid](https://meta.discourse.org/u/Karma_Frenzoid)\
**Replies:** 2\
**Last updated:** [January 22, 2023, 8:41am UTC](https://meta.discourse.org/t/how-to-create-a-new-staff-group-add-admin-perms-to-specific-group/123861 "2023-01-22T08:41:40Z")

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Hello! Is there any way that i can create a staff group that can only manage (Edit / delete / create) all users topics from a specific category? I know there’s a way to create user groups, but is there a way to add staf…

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## [Is there a way to generally cancel all mutes that have been set up at once?](https://meta.discourse.org/t/is-there-a-way-to-generally-cancel-all-mutes-that-have-been-set-up-at-once/252479)

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**Author:** [@Bit](https://meta.discourse.org/u/Bit)\
**Replies:** 3\
**Last updated:** [January 21, 2023, 9:53pm UTC](https://meta.discourse.org/t/is-there-a-way-to-generally-cancel-all-mutes-that-have-been-set-up-at-once/252479 "2023-01-21T21:53:37Z")

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A user of mine asked: Is there a way to generally cancel all mutes that have been set up at once? I want to add: Is there an option to unmute all muted users or categories or tags in one action?

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## [Shortcode for Comments](https://meta.discourse.org/t/shortcode-for-comments/252387)

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**Author:** [@TEKFused](https://meta.discourse.org/u/TEKFused)\
**Replies:** 4\
**Last updated:** [January 21, 2023, 5:38pm UTC](https://meta.discourse.org/t/shortcode-for-comments/252387 "2023-01-21T17:38:20Z")

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I know there is a Discourse block for the comments, but is there a shortcode as well? If so, could you let me know where I can find the shortcode’s parameters? Thank you!

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## [I have a problem with my proxy status](https://meta.discourse.org/t/i-have-a-problem-with-my-proxy-status/252329)

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**Author:** [@bigneshwardas](https://meta.discourse.org/u/bigneshwardas)\
**Replies:** 4\
**Last updated:** [January 21, 2023, 3:09pm UTC](https://meta.discourse.org/t/i-have-a-problem-with-my-proxy-status/252329 "2023-01-21T15:09:24Z")

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I use the Discourse Forum, and I just turned “on” the proxy service on Cloudflare. After that, I noticed that my website was immediately broken until I turned it off. Can’t I just use it along with the proxy status “on”…

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## [Group badges, Avatar without photo and reactions not working](https://meta.discourse.org/t/group-badges-avatar-without-photo-and-reactions-not-working/252367)

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**Author:** [@xebiyen](https://meta.discourse.org/u/xebiyen)\
**Replies:** 1\
**Last updated:** [January 21, 2023, 11:09am UTC](https://meta.discourse.org/t/group-badges-avatar-without-photo-and-reactions-not-working/252367 "2023-01-21T11:09:28Z")

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After I switched servers, the customizable avatar (for those who don’t have an avatar, new user) doesn’t update, the badges for those in a group don’t either, and the reactions too, why is that?

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## [After I migrated from server, no login by (Facebook, Twitter, Google, Discorse) works](https://meta.discourse.org/t/after-i-migrated-from-server-no-login-by-facebook-twitter-google-discorse-works/252447)

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**Author:** [@xebiyen](https://meta.discourse.org/u/xebiyen)\
**Replies:** 1\
**Last updated:** [January 21, 2023, 11:07am UTC](https://meta.discourse.org/t/after-i-migrated-from-server-no-login-by-facebook-twitter-google-discorse-works/252447 "2023-01-21T11:07:29Z")

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All appear the following message Sorry, there was an error authorizing your account. Try again. and it stays like this forever even if I redo the whole process to configure the login again through facebook, insta, twi…

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## [How does one run sql queries if the container doesn't start? (rebuild failed)](https://meta.discourse.org/t/how-does-one-run-sql-queries-if-the-container-doesnt-start-rebuild-failed/252126)

<div class="topic-metadata">

**Author:** [@iamntz](https://meta.discourse.org/u/iamntz)\
**Replies:** 6\
**Last updated:** [January 20, 2023, 8:29pm UTC](https://meta.discourse.org/t/how-does-one-run-sql-queries-if-the-container-doesnt-start-rebuild-failed/252126 "2023-01-20T20:29:43Z")

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Hello. I tried to run updates & rebuild, but I ended up with this beautiful error: I, \[2023-01-18T08:05:48.701709 #1\] INFO -- : \> cd /var/www/discourse && su discourse -c 'LOAD\_PLUGINS=0 bundle exec rake plugin:pull\_c…

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## ["Show Public Profile" button missing for some users](https://meta.discourse.org/t/show-public-profile-button-missing-for-some-users/252368)

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**Author:** [@shooj](https://meta.discourse.org/u/shooj)\
**Replies:** 2\
**Last updated:** [January 20, 2023, 5:56pm UTC](https://meta.discourse.org/t/show-public-profile-button-missing-for-some-users/252368 "2023-01-20T17:56:25Z")

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Hi friends, I have some random users that whose admin profile pages I can see just fine, but the Show Public Profile button (as below) is missing for some reason. I searched for “show public profile” on this board a…

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## [Get /users/by-external/ throwing URL Not Found error after update](https://meta.discourse.org/t/get-users-by-external-throwing-url-not-found-error-after-update/252410)

<div class="topic-metadata">

**Author:** [@bobpies](https://meta.discourse.org/u/bobpies)\
**Replies:** 2\
**Last updated:** [January 20, 2023, 3:54pm UTC](https://meta.discourse.org/t/get-users-by-external-throwing-url-not-found-error-after-update/252410 "2023-01-20T15:54:53Z")

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So i’ve been updating my forums from 1.6 to 3.1 which has involved moving to a new server and restoring backup then plugging everything back together We use SSO for signing into both which still works However discourse…

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## [Update to homepage and certain functions](https://meta.discourse.org/t/update-to-homepage-and-certain-functions/252428)

<div class="topic-metadata">

**Author:** [@rstew](https://meta.discourse.org/u/rstew)\
**Replies:** 2\
**Last updated:** [January 20, 2023, 3:37pm UTC](https://meta.discourse.org/t/update-to-homepage-and-certain-functions/252428 "2023-01-20T15:37:47Z")

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Is there somewhere I can find information on updates for Discourse? When I search I’m getting historical threads. The homepage and certain functionality,. like bookmarking, ahs changed two days ago and the list of lates…

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## [Can we combine 2 separate discourse sites?](https://meta.discourse.org/t/can-we-combine-2-separate-discourse-sites/251236)

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**Author:** [@kuaza](https://meta.discourse.org/u/kuaza)\
**Replies:** 3\
**Last updated:** [January 20, 2023, 2:52pm UTC](https://meta.discourse.org/t/can-we-combine-2-separate-discourse-sites/251236 "2023-01-20T14:52:56Z")

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Can we combine 2 separate discourse sites? I have 2 discourse sites. And I want to close someone. Can I move the contents of the discourse site that I closed to the main site? 2. site is connected to main site with disco…

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