# Support

**URL:** https://meta.discourse.org/c/support/6.md?page=346

[Latest](https://meta.discourse.org/latest.md) · [Categories](https://meta.discourse.org/categories.md) · [Tags](https://meta.discourse.org/tags.md)

**Page:** 347

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## [Nested subcategories](https://meta.discourse.org/t/nested-subcategories/246199)

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**Author:** [@Headless](https://meta.discourse.org/u/Headless)\
**Replies:** 0\
**Last updated:** [November 20, 2022, 4:24pm UTC](https://meta.discourse.org/t/nested-subcategories/246199 "2022-11-20T16:24:04Z")

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Not sure if this belongs in support or themes. As far as I am aware the nested subcategories is only intended for hosted enterprised users. However, I am a self-host user that enabled this feature with env. Above is…

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## [Hide logs/staff actions with css](https://meta.discourse.org/t/hide-logs-staff-actions-with-css/246127)

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**Author:** [@danielabc](https://meta.discourse.org/u/danielabc)\
**Replies:** 9\
**Last updated:** [November 20, 2022, 4:31pm UTC](https://meta.discourse.org/t/hide-logs-staff-actions-with-css/246127 "2022-11-20T16:31:30Z")

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Recently, I had asked if there was a way to leave the records option only for administrators (Without moderators being able to see this) But the answer was no. Anyway, I’m having internal problems and I don’t want my mo…

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## [Building bootstrap error](https://meta.discourse.org/t/building-bootstrap-error/246175)

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**Author:** [@Headless](https://meta.discourse.org/u/Headless)\
**Replies:** 45\
**Last updated:** [November 20, 2022, 2:26pm UTC](https://meta.discourse.org/t/building-bootstrap-error/246175 "2022-11-20T14:26:47Z")

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This was a issue apart of another thread but I figure I would make a separate one since they aren’t the same issue (i think). (previous thread: Attempted to upgrade and I think I messed something up - installation - Dis…

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## [Multisite enable on directory level instead of subdomain](https://meta.discourse.org/t/multisite-enable-on-directory-level-instead-of-subdomain/246159)

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**Author:** [@Salman\_Haider](https://meta.discourse.org/u/Salman_Haider)\
**Replies:** 2\
**Last updated:** [November 20, 2022, 9:53am UTC](https://meta.discourse.org/t/multisite-enable-on-directory-level-instead-of-subdomain/246159 "2022-11-20T09:53:41Z")

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I need to enable multisite on directory level instead of subdomain www.example.com/multisite1 www.example.com/multisite2

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## [Attempted to upgrade and I think I messed something up](https://meta.discourse.org/t/attempted-to-upgrade-and-i-think-i-messed-something-up/246173)

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**Author:** [@Headless](https://meta.discourse.org/u/Headless)\
**Replies:** 11\
**Last updated:** [November 20, 2022, 8:57am UTC](https://meta.discourse.org/t/attempted-to-upgrade-and-i-think-i-messed-something-up/246173 "2022-11-20T08:57:58Z")

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Im not sure what I did, but I ended up attempting to upgrade via cli and did something to the forums. I tried first upgrading via the upgrade tool provided in the GUI but the site went down, so I did it through the CLI a…

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## [Discourse SSO Configuration](https://meta.discourse.org/t/discourse-sso-configuration/246178)

<div class="topic-metadata">

**Author:** [@fromage9747](https://meta.discourse.org/u/fromage9747)\
**Replies:** 0\
**Last updated:** [November 20, 2022, 8:49am UTC](https://meta.discourse.org/t/discourse-sso-configuration/246178 "2022-11-20T08:49:15Z")

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I have spent quite a bit of time reading the documentation and fiddling to no avail. I cannot get Discourse Connect/SSo to work with my app. I have created my own app that has a PWA, Android and iOS app. Now I want to…

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## [Cannot send email - problem with port 465](https://meta.discourse.org/t/cannot-send-email-problem-with-port-465/246004)

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**Author:** [@schungx](https://meta.discourse.org/u/schungx)\
**Replies:** 9\
**Last updated:** [November 20, 2022, 4:37am UTC](https://meta.discourse.org/t/cannot-send-email-problem-with-port-465/246004 "2022-11-20T04:37:07Z")

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I would like to change the SMTP provider, but it doesn’t seem to work although I’m certain that the server can send emails. I have this in app.yml: DISCOURSE\_SMTP\_ADDRESS: \<\<SMTP SERVER\>\> DISCOURSE\_SMTP\_PORT: 465 …

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## [Unable to rebuild discourse due to no space left on device](https://meta.discourse.org/t/unable-to-rebuild-discourse-due-to-no-space-left-on-device/174774)

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**Author:** [@seshu\_ram](https://meta.discourse.org/u/seshu_ram)\
**Replies:** 32\
**Last updated:** [November 19, 2022, 10:48pm UTC](https://meta.discourse.org/t/unable-to-rebuild-discourse-due-to-no-space-left-on-device/174774 "2022-11-19T22:48:14Z")

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I get the aforementioned error while attempting to do an operation. I have no idea as to why this is happening.

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## [Getting incoming mail to work when port forwarding from a router](https://meta.discourse.org/t/getting-incoming-mail-to-work-when-port-forwarding-from-a-router/219128)

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**Author:** [@markcoley](https://meta.discourse.org/u/markcoley)\
**Replies:** 2\
**Last updated:** [November 19, 2022, 8:10pm UTC](https://meta.discourse.org/t/getting-incoming-mail-to-work-when-port-forwarding-from-a-router/219128 "2022-11-19T20:10:40Z")

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I’ve moved a working test environment from DigitalOcean to a home Linux box (Ubuntu) but I am struggling to get incoming mail to work. I am port forwarding port 25 on my router and I can see mail arriving by looking at t…

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## [Subcategories as boxes](https://meta.discourse.org/t/subcategories-as-boxes/246132)

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**Author:** [@Fluttercode](https://meta.discourse.org/u/Fluttercode)\
**Replies:** 1\
**Last updated:** [November 19, 2022, 3:13pm UTC](https://meta.discourse.org/t/subcategories-as-boxes/246132 "2022-11-19T15:13:55Z")

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Hello, I did do a search for this. I am wondering where the setting in Admin is that lets me turn the sub categories into blocks. The setting showed in this link does not exist in the current beta release:

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## [Why nothing embeds in my forum?](https://meta.discourse.org/t/why-nothing-embeds-in-my-forum/246030)

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**Author:** [@Ael](https://meta.discourse.org/u/Ael)\
**Replies:** 3\
**Last updated:** [November 19, 2022, 10:32am UTC](https://meta.discourse.org/t/why-nothing-embeds-in-my-forum/246030 "2022-11-19T10:32:54Z")

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How to embed links such as: tik tok, reels, Instagram, Facebook, Twitter ?

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## [Restore failed \`entity2char already exists' RDS Postgres 13.7](https://meta.discourse.org/t/restore-failed-entity2char-already-exists-rds-postgres-13-7/245964)

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**Author:** [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Replies:** 8\
**Last updated:** [November 19, 2022, 1:50am UTC](https://meta.discourse.org/t/restore-failed-entity2char-already-exists-rds-postgres-13-7/245964 "2022-11-19T01:50:49Z")

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I’m trying to restore a database created on "Discourse 2.9.0.beta10 - https://github.com/discourse/discourse version 8d3fe3ddc5d38ab02a8f5c6aed7ebf7a6bcfbfec"\> and restore to Discourse 2.9.0.beta12 - https://github.com/…

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## [Error in adding categories to sidebar menu](https://meta.discourse.org/t/error-in-adding-categories-to-sidebar-menu/246089)

<div class="topic-metadata">

**Author:** [@Duane\_Whitcomb](https://meta.discourse.org/u/Duane_Whitcomb)\
**Replies:** 2\
**Last updated:** [November 18, 2022, 7:32pm UTC](https://meta.discourse.org/t/error-in-adding-categories-to-sidebar-menu/246089 "2022-11-18T19:32:07Z")

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I’m trying out the sidebar menu. When I add a category to display, I get an error about not completing user fields. This is happening when I try it on different user accounts, too. (btw, I am using the Air theme.)

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## [Customizing Sign-up and Log in](https://meta.discourse.org/t/customizing-sign-up-and-log-in/245778)

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**Author:** [@okjohanna](https://meta.discourse.org/u/okjohanna)\
**Replies:** 5\
**Last updated:** [November 18, 2022, 2:12pm UTC](https://meta.discourse.org/t/customizing-sign-up-and-log-in/245778 "2022-11-18T14:12:26Z")

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Hi Discourse community - complete newbie here, zero experience with creating forums, websites, coding, so please excuse these layman’s terms… Can I customize the log in and sign-up interface? For example: get rid of th…

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## [Restoring a dev backup into a prod environment](https://meta.discourse.org/t/restoring-a-dev-backup-into-a-prod-environment/241225)

<div class="topic-metadata">

**Author:** [@Séverin\_Bachelart](https://meta.discourse.org/u/S%C3%A9verin_Bachelart)\
**Replies:** 2\
**Last updated:** [November 18, 2022, 9:55am UTC](https://meta.discourse.org/t/restoring-a-dev-backup-into-a-prod-environment/241225 "2022-11-18T09:55:57Z")

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Hi everyone, We’re starting to use Discourse for a medium sized project and are currently filling our new Discourse with data we have. We’re currently working in a dev environment I’ve setup as a demo. The plan is to …

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## [Looking for a way to set the post section](https://meta.discourse.org/t/looking-for-a-way-to-set-the-post-section/120178)

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**Author:** [@verilog15](https://meta.discourse.org/u/verilog15)\
**Replies:** 4\
**Last updated:** [November 18, 2022, 9:29am UTC](https://meta.discourse.org/t/looking-for-a-way-to-set-the-post-section/120178 "2022-11-18T09:29:31Z")

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Hello, I’m looking for a plugin, theme-component or some other way which I can turn the post to be like in StackOverflow. I mean that the post will contain the main answers and you can write a short comment to the answe…

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## [Can not find the light/dark theme toggle when sidebar enabled](https://meta.discourse.org/t/can-not-find-the-light-dark-theme-toggle-when-sidebar-enabled/245900)

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**Author:** [@yitie](https://meta.discourse.org/u/yitie)\
**Replies:** 3\
**Last updated:** [November 18, 2022, 8:07am UTC](https://meta.discourse.org/t/can-not-find-the-light-dark-theme-toggle-when-sidebar-enabled/245900 "2022-11-18T08:07:17Z")

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Can not find the light/dark theme toggle when sidebar enabled. With default theme and dark-light toggle component installed and enabled. Sth more need to config?

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## [Change link on register button with oidc connector](https://meta.discourse.org/t/change-link-on-register-button-with-oidc-connector/245144)

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**Author:** [@ImaCrea](https://meta.discourse.org/u/ImaCrea)\
**Replies:** 0\
**Last updated:** [November 10, 2022, 2:11pm UTC](https://meta.discourse.org/t/change-link-on-register-button-with-oidc-connector/245144 "2022-11-10T14:11:47Z")

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Hello there, Thanks for such a great piece of software and vibrant community! We’re using Discourse with Keycloak for the sso here. It’s all working well. There’s just something that could be even better to make it per…

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## [Latest.json contains admin and trustlevel field - when not logged in](https://meta.discourse.org/t/latest-json-contains-admin-and-trustlevel-field-when-not-logged-in/245876)

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**Author:** [@arbakker](https://meta.discourse.org/u/arbakker)\
**Replies:** 6\
**Last updated:** [November 18, 2022, 7:26am UTC](https://meta.discourse.org/t/latest-json-contains-admin-and-trustlevel-field-when-not-logged-in/245876 "2022-11-18T07:26:09Z")

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Hi, our Discourse instance shows user admin and trustlevel fields in the /latest.json (latest topics) response body for unauthenticated users. For instance a user in the in the /latest.json list shows up as: { "use…

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## [Discourse links not opening in new tabs](https://meta.discourse.org/t/discourse-links-not-opening-in-new-tabs/156355)

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**Author:** [@Monika\_Gupta](https://meta.discourse.org/u/Monika_Gupta)\
**Replies:** 14\
**Last updated:** [November 18, 2022, 3:38am UTC](https://meta.discourse.org/t/discourse-links-not-opening-in-new-tabs/156355 "2022-11-18T03:38:15Z")

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Hi All, When I am using links other than discourse articles, it’s opening in a new tab. But when I gave the link of the posts on discourse in one of our other articles, it opened in the same tab. How do resolve this? …

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## [Issues editing posts on linode image](https://meta.discourse.org/t/issues-editing-posts-on-linode-image/245978)

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**Author:** [@NotGael](https://meta.discourse.org/u/NotGael)\
**Replies:** 3\
**Last updated:** [November 17, 2022, 10:50pm UTC](https://meta.discourse.org/t/issues-editing-posts-on-linode-image/245978 "2022-11-17T22:50:00Z")

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Same kind of problem, getting a 500 when trying to edit a post. Started PUT "/t/tutoriel-fiches-modeles/21195" for xxxxx.142 at 2022-11-15 11:20:30 +0000 Processing by TopicsController#update as \*/\* Parameters: {"titl…

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## [Changing excerpt length](https://meta.discourse.org/t/changing-excerpt-length/154643)

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**Author:** [@Varhall](https://meta.discourse.org/u/Varhall)\
**Replies:** 13\
**Last updated:** [November 17, 2022, 9:07pm UTC](https://meta.discourse.org/t/changing-excerpt-length/154643 "2022-11-17T21:07:12Z")

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It’s very nice! Can I somehow limit the number of characters in an excerpt?

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## [How to include bumped posts in RSS feeds?](https://meta.discourse.org/t/how-to-include-bumped-posts-in-rss-feeds/228699)

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**Author:** [@joe90](https://meta.discourse.org/u/joe90)\
**Replies:** 3\
**Last updated:** [November 17, 2022, 8:53pm UTC](https://meta.discourse.org/t/how-to-include-bumped-posts-in-rss-feeds/228699 "2022-11-17T20:53:17Z")

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The RSS feed for latest.rss (and each category) don’t seem to include bumped posts. I need a feed that matches what users actually see in those views, which includes bumped posts. Is it possible to do that? ADDED lat…

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## [502 Bad Gateway for only two Topics](https://meta.discourse.org/t/502-bad-gateway-for-only-two-topics/242981)

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**Author:** [@niccokunzmann](https://meta.discourse.org/u/niccokunzmann)\
**Replies:** 19\
**Last updated:** [November 17, 2022, 6:27pm UTC](https://meta.discourse.org/t/502-bad-gateway-for-only-two-topics/242981 "2022-11-17T18:27:34Z")

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I have a 502 Bad gateway for a topic (maybe more than one) on the discourse forum I host: https://ammanvalley.foss.wales/t/wip-arduino-workshop/58 I just document my way here and see if someone can help. I did ./lau…

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## [Linked Watch Words break link preview?](https://meta.discourse.org/t/linked-watch-words-break-link-preview/245920)

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**Author:** [@vanclute](https://meta.discourse.org/u/vanclute)\
**Replies:** 1\
**Last updated:** [November 17, 2022, 3:35pm UTC](https://meta.discourse.org/t/linked-watch-words-break-link-preview/245920 "2022-11-17T15:35:39Z")

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I did a search but I think the terms are too broad and I couldn’t really find anything. I have a word I’m automatically linking. But that words is also sometimes used in a link being manually posted on the forum. If I…

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## [Add users to groups on signup](https://meta.discourse.org/t/add-users-to-groups-on-signup/245667)

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**Author:** [@jo-andre](https://meta.discourse.org/u/jo-andre)\
**Replies:** 6\
**Last updated:** [November 3, 2023, 4:19pm UTC](https://meta.discourse.org/t/add-users-to-groups-on-signup/245667 "2023-11-03T16:19:40Z")

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Am starting a private Trademans forum. And i want to put up a poster with invite codes. not just one. one for each group. lets say one of the invite codes are PLUMBER2020 for Plumber’s and when signing up with that cod…

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## [Applying Watched Words to existing posts](https://meta.discourse.org/t/applying-watched-words-to-existing-posts/294028)

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**Author:** [@vanclute](https://meta.discourse.org/u/vanclute)\
**Replies:** 4\
**Last updated:** [November 17, 2022, 2:51pm UTC](https://meta.discourse.org/t/applying-watched-words-to-existing-posts/294028 "2022-11-17T14:51:06Z")

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I can’t seem to get links to work at all for our new forum. I put in a word, and a link, and it passes the test. But there are already posts on the site with this keyword in them, and they aren’t being converted to a l…

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## [Oops. The software powering this discussion forum encountered an unexpected problem](https://meta.discourse.org/t/oops-the-software-powering-this-discussion-forum-encountered-an-unexpected-problem/245593)

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**Author:** [@schungx](https://meta.discourse.org/u/schungx)\
**Replies:** 12\
**Last updated:** [November 17, 2022, 1:59pm UTC](https://meta.discourse.org/t/oops-the-software-powering-this-discussion-forum-encountered-an-unexpected-problem/245593 "2022-11-17T13:59:37Z")

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I suddenly got this today. Tried ./launcher rebuild app a few times without help. Can anybody suggest where I can check to find out the error?

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## [Make muting category apply retrospectively](https://meta.discourse.org/t/make-muting-category-apply-retrospectively/245899)

<div class="topic-metadata">

**Author:** [@Jonathan5](https://meta.discourse.org/u/Jonathan5)\
**Replies:** 2\
**Last updated:** [November 17, 2022, 12:03pm UTC](https://meta.discourse.org/t/make-muting-category-apply-retrospectively/245899 "2022-11-17T12:03:20Z")

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I’ve muted a category on my forum but the topics that already had appeared on /latest still are there. New topics are muted when they are created, as expected. Is there any way to get rid of the old topics from the /late…

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## [Bug in translator plugin: Posts that contain links or images are not translated](https://meta.discourse.org/t/bug-in-translator-plugin-posts-that-contain-links-or-images-are-not-translated/245889)

<div class="topic-metadata">

**Author:** [@Oliver530](https://meta.discourse.org/u/Oliver530)\
**Replies:** 0\
**Last updated:** [November 17, 2022, 9:44am UTC](https://meta.discourse.org/t/bug-in-translator-plugin-posts-that-contain-links-or-images-are-not-translated/245889 "2022-11-17T09:44:17Z")

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I enthusiastically use the Translate plugin in our forum. First of all, thank you very much for the fantastic work! Some users have reported that posts containing links or images are not translated. We are using plugin …

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